Experiencing problems? Try these troubleshooting steps.

Update your VAT/Tax ID number

You can update your VAT/GSTIN/Tax ID at anytime under Plan & Billing.

Once updated, this information will be used for any future invoices (but will not update any historic invoices).

1

From your VideoAsk account, click on the Account & Org settings icon.

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2

Select Plan & Billing.

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3

Here you'll see your current plan:

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4

Scroll down and click Manage billing information.

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5

Select Billing & Shipping Addresses

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6

Click the address box.

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Make any desired updates to your VAT or Tax ID, and click Update.

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Note: If your billing address is located in Spain (with the exception of the Canary Islands), you'll be charged VAT regardless of whether you add a VAT number, as VideoAsk is a provider based in Spain.

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