Your VideoAsk plan includes a monthly audio and video processing limit. You can check how many minutes you've used this month and manage your plan at any time.
If your usage fluctuates regularly, bear in mind that you can upgrade and downgrade your plan as often as you need if you are on one of our monthly plans.
Note: These instruction only apply to plans purchased via our website or web app. If you purchased your plan using the iOS app, you will need to manage your plan and payment method via your Apple account.
How are minutes calculated?
We count minutes towards your plan any time you, a team member, or your respondents record or upload a video or audio file. Video play is not counted towards your usage.
Does storing or duplicating a videoask use up my minutes?
No. We count minutes every time we have to transcode (ie compress and save) a video or audio file, because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like.
Check your usage
Click the letter icon to open your user menu
From your user menu, select Plan & Billing.
Here you will see your current plan:
And a counter displaying the how many minutes of audio and video processing you have used toward your monthly limit:
If you are on a monthly plan, the counter will reset every month according to your plan, on the date your subscription began.
Note: Unused minutes will not be carried over to the next month.
Change my plan
To downgrade or upgrade your plan, drag the green slider to select how many minutes you will need.
Select Show yearly/monthly to switch between monthly and annual plans.
Cancel your plan
Click Cancel my subscription
You will be prompted with a videoask to complete the cancellation process (we love feedback!).
Answer both steps of the videoask to complete the cancellation process.
Change payment method
You can update your payment method at any time. Once updated, this payment method will be used for any future charges.
Click Change payment method
Enter your credit card information and click Save
View and download your invoices
At the bottom of your Plan and Billing section, you will see a list of all invoices that have been issued to you so far. If you are on a monthly plan, a new invoice will automatically be issued for each monthly payment.
Click the desired payment period to view and download a PDF of your invoice.
If you have any problems managing your plan, please contact us. ⤵️