Experiencing problems? Try these troubleshooting steps.

Get videoask notifications on your phone (iOS)

To view and reply to videoask responses from your phone, you can install the VideoAsk iOS app. Using the mobile app also gives you the option to receive both email notifications and a push notification on your phone on when new responses arrive.

In order to receive notifications on your phone you'll need to enable them in two places: the VideoAsk mobile app and your phone's settings.

Enable VideoAsk notifications

1

In the VideoAsk mobile app, click the person icon to open My Account.

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2. Click My notifications.

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3. Toggle on Push notifications.

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Note: Notification settings are set on an organization level. This means you will receive the notifications you select for any videoasks within this organization.

Allow iOS notifications

1

In your phone's Settings click Notifications.

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2

Scroll down the list of apps and click VideoAsk.

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3

Toggle Allow Notifications on and choose which types of alerts you want to receive.

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That's it! Now when you receive a new response or reply you'll receive a notification on your phone.

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