Experiencing problems? Try these troubleshooting steps.

Why can't I log into my VideoAsk account?

Having trouble logging into your VideoAsk account? Don’t worry, we’ll get you back in and videoasking again in no time. Below you’ll find a few troubleshooting tips to help you on your way.

VideoAsk offers multiple ways to log into your account. Before you begin, please make sure to use the same login method you chose when you created your account. Unsure of how you signed up? Reach out to the Support team using the email address you think you’ve signed up with.

Note: If you can’t log in, it could be related to a system-wide issue we’re working on. Check out our VideoAsk status page for the most up-to-date information.

Jump to:

I can’t log in with my email and password
I can’t log in with my Typeform account
I can’t log in with my Apple ID
I can’t log in with my Facebook account
I can’t log into the iOS app
I forgot my password
My account is blocked

I can’t log in with my email and password

You could have trouble logging in with your email and password if:

  • There's a typo in your email
  • You signed up with a different email
  • You've mistyped your password

You can reset your password to find out what’s causing the issue. Click the I forgot my password link and enter the email you signed up with. You’ll receive an email with a link to change your password and then you’ll be able to log into your account.

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If you don’t receive an email after 15 minutes, check your Spam folder. If it’s not there, it could be that you’ve signed up with a different email or have a typo in your email address. Please reach out to our Support team with as much information as possible and include the email address you think you’ve signed up with.

I can’t log in with my Typeform account

If you’ve signed up to VideoAsk with your Typeform account, you’ll need to click the Log in with Typeform button.

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You’ll be redirected to the Typeform login page. Enter your Typeform credentials and click Log in to Typeform. This will log you into your VideoAsk account.

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Note: If you’ve signed up to Typeform with Google or Microsoft, you’ll need to click either the Sign in with Google or the Sign in with Microsoft button on the Typeform login page.

I can’t log in with my Apple ID

If you originally signed up to VideoAsk with your Apple ID, click the Log in with Apple button.

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You’ll then be prompted to enter your Apple ID to sign in to VideoAsk.

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Please reach out to the Apple Support team if you’re having trouble with your Apple ID.

I can’t log in with my Facebook account

If you signed up to VideoAsk with your Facebook account, click the Log in with Facebook button.

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You’ll then be prompted to enter your Facebook credentials to log in.

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I can’t log into the iOS app

If you’ve signed up to VideoAsk with your email and password, click the Log in link on the iOS app.

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Note: If you’ve signed up with Typeform, Apple, Facebook, or SSO, click on the button that corresponds with the method you’ve signed up to VideoAsk with. You’ll be redirected to those services’ log-in pages to log into your VideoAsk account.

Then enter your email and password on the next screen to log in.

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I forgot my password

If you don’t remember your VideoAsk account password, click the I forgot my password link to reset it.

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Note: You won’t receive a password reset email from VideoAsk if you’ve signed up via Typeform. You’ll need to reset your password through Typeform if you’ve forgotten your Typeform password.

You’ll receive an email with the subject line Reset your password. Open the email and confirm your request by clicking the click here link.

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Note: If you don’t receive an email after 15 minutes, please check your Spam folder. If the email isn’t in your spam folder, please reach out to our Support team with as much information as possible.

A new browser tab will open to reset your password. Enter your new password, and repeat it in the second field, then click Reset password. Once your password has been reset, you’ll be able to log in to your account with your new password.

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My account is blocked

Your account could be blocked if you’ve made too many failed login attempts by either mistyping your email or password too many times. You’ll see the below message if your account has been blocked, but don’t worry, you’ll be able to unblock it!

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An email will be automatically sent to the email address associated with your account with the subject line Account blocked. (If you don’t receive the email, please check your Spam folder, or you might have mistyped your email address. Reach out to the Support team if you don't receive the email.)

Open the email you’ve received and click the click here link to unblock your account.

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The link will open a new tab in your browser and you’ll see the Account Unblocked message (pictured below). Then you can go back to the VideoAsk login page and enter your email and password or reset your password if you’ve forgotten it.

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Need help verifying your email? Check out how to verify your email along with other troubleshooting tips!

 

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