Email notifications are automatically sent to alert you when a you receive a new response. Turn off these notifications entirely or limit the number you receive to fit your workflow.
If you use the <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">VideoAsk mobile app</a>, you also have the option of receiving <a href="https://www.videoask.com/help/account-management/get-videoask-notifications-on-your-phone-ios" target="_blank" rel="noopener">notifications on your phone</a>.
<h2>Manage your notification settings</h2>
<div class="step">1.Click the letter icon to open your user menu</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073451/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png">
<div class="step">2.Select Notifications</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228412/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="429" height="778">
<div class="step">3.Toggle notifications on/off for Answers and Replies. Choose whether you want to receive email notifications every time there is a reply to your videoask, or only when you are a part of the conversation.<img src="https://videoask.zendesk.com/hc/article_attachments/360077228492/2020-11-20_13-50-22.png" alt="2020-11-20_13-50-22.png"></div>
<div class="step">4.Email notifications will be sent to the <a href="https://www.videoask.com/help/account-management/update-your-email-address-and-password" target="_self">email address associated with your account</a>. This is displayed at the top of the notifications settings.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228392/2020-11-20_13-50-03.png" alt="2020-11-20_13-50-03.png">
Explore more notifications options with our <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Manage your email notifications

To view and respond to videoask responses from your phone, you can install the <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">VideoAsk iOS app</a>. Using the mobile app also gives you the option to receive both <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications">email notifications</a> and a push notification on your phone on when new responses arrive.
In order to receive notifications on your phone you'll need to enable them in two places: the VideoAsk mobile app and your phone's settings.
<h2>Enable VideoAsk notifications</h2>
<div class="step">1.In the VideoAsk mobile app, click the person icon to open My Account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084931/2021-02-12_11-30-09.png" alt="2021-02-12_11-30-09.png" width="429" height="762">
2. Cick My notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360086093231/2021-02-12_11-30-26.png" alt="2021-02-12_11-30-26.png" width="431" height="770">
3. Toggle on Push notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978472/2021-02-12_11-30-35.png" alt="2021-02-12_11-30-35.png" width="430" height="766">
Note: Notification settings are set on an organization level. This means you will receive the notifications you select for any videoasks within this organization.
<h2>Allow iOS notifications</h2>
<div class="step">1.In your phone's Settings click Notifications</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978452/2021-02-12_11-30-45.png" alt="2021-02-12_11-30-45.png" width="430" height="764">
<div class="step">2.Scroll down the list of apps and click VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978432/2021-02-12_11-30-52.png" alt="2021-02-12_11-30-52.png" width="431" height="767">
<div class="step">3.Toggle Allow Notifications on and choose which types of alerts you want to receive</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084891/2021-02-12_11-30-59.png" alt="2021-02-12_11-30-59.png" width="406" height="723">
That's it! Now when you receive a new response or reply you'll receive a notification on your phone.

Get videoask notifications on your phone (iOS)

If you'd like to reuse videos across multiple videoasks, you don't have to re-upload them each time (and eat up your minutes!) 
Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask or step.
Note: Anyone with access to your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> will also have access to the same media library.
<h2>Add a video from your library to a new step or videoask</h2>
<div class="step">1.When <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step, choose Upload a video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663491/2021-02-25_19-39-10.png" alt="2021-02-25_19-39-10.png" width="601" height="320">
<div class="step">2.Select the Videos tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663551/2021-02-25_19-39-15.png" alt="2021-02-25_19-39-15.png" width="642" height="342">
<div class="step">3.Now you will see all the videos in your media library.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663611/2021-02-25_19-39-21.png" alt="2021-02-25_19-39-21.png">
<div class="step">4.Search a video by transcript to find the right one. Click the video to add it to your step. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597652/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
<div class="step">5.Click Next step</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663651/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
<h2>Manage your videos</h2>
<div class="step">1.Click the letter icon to open your user menu</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597272/2021-02-25_19-34-01.png" alt="2021-02-25_19-34-01.png" width="554" height="295">
<div class="step">2.Select Media Library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597292/2021-02-25_19-34-21.png" alt="2021-02-25_19-34-21.png" width="391" height="701">
<div class="step">3.Here you will see all the videos in your account. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png">
Click a video to watch it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png">
<div class="step">4.Search the transcript of the videos to quickly find the one you're looking for</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png">
<div class="step">5.Click Upload to add more videos to your media library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png">
<div class="step">6.To delete a video, click the Trash can icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="525" height="404">
Then confirm your decision by typing DELETE FOREVER and click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425">
Note: You will be unable to delete any videos that are currently being used in a videoask.

Manage your media library

Your VideoAsk plan includes a monthly audio and video processing limit. You can check how many minutes you've used this month and manage your plan at any time.
If your usage fluctuates regularly, bear in mind that you can upgrade and downgrade your plan as often as you need if you are on one of our monthly plans.
Note: These instruction only apply to plans purchased via our website or web app. If you purchased your plan using the iOS app, you will need to manage your plan and payment method via your <a href="https://support.apple.com/billing" target="_blank" rel="noopener">Apple account</a>.
How are minutes calculated?
We count minutes towards your plan any time you, a <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file. Video play is not counted towards your usage. 
Does storing or <a href="https://www.videoask.com/help/how-it-works/duplicate-your-videoask" target="_blank" rel="noopener">duplicating a videoask</a> use up my minutes?
No. We count minutes every time we have to transcode (ie compress and save) a video or audio file, because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like.
<h2>Check your usage</h2>
Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086094111/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
From your user menu, select Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085988652/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="467" height="704">
Here you will see your current plan:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561591/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png">
And a counter displaying the how many minutes of audio and video processing you have used toward your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561631/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png" width="551" height="542">
If you are on a monthly plan, the counter will reset every month according to your plan, on the date your subscription began.
Note: Unused minutes will not be carried over to the next month.
<h2>Change my plan</h2>
To downgrade or upgrade your plan, drag the green slider to select how many minutes you will need.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561391/2020-12-11_15-39-09__1_.gif" alt="2020-12-11_15-39-09__1_.gif" width="525" height="520">
Select Show yearly/monthly to switch between monthly and annual plans.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079407572/2020-12-11_15-43-15.png" alt="2020-12-11_15-43-15.png" width="538" height="532">
<h2>Cancel your plan </h2>
<div class="step">1.Click Cancel my subscription</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083835272/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png"></h2>
<div class="step">2.You will be prompted with a videoask to complete the cancellation process (we love feedback!). </div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903831/2021-01-27_16-10-03.png" alt="2021-01-27_16-10-03.png" width="513" height="301"></h2>
Answer both steps of the videoask to complete the cancellation process.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083904671/2021-01-27_16-14-36.png" alt="2021-01-27_16-14-36.png" width="521" height="331"></h2>
<h2>Change payment method</h2>
You can update your payment method at any time. Once updated, this payment method will be used for any future charges.
<div class="step">1.Click Change payment method</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083903231/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png" width="616" height="169"></h2>
<div class="step">2.Enter your credit card information and click Save</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903251/2021-01-27_16-03-07.png" alt="2021-01-27_16-03-07.png" width="404" height="591"></h2>
<h2>View and download your invoices</h2>
At the bottom of your Plan and Billing section, you will see a list of all invoices that have been issued to you so far. If you are on a monthly plan, a new invoice will automatically be issued for each monthly payment.
Click the desired payment period to view and download a PDF of your invoice. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083834732/2021-01-27_16-01-37.png" alt="2021-01-27_16-01-37.png"></h2>
If you have any problems managing your plan, please contact us. ⤵️

Check your current usage and manage your plan

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

Your username is the email address associated with your account. This can be updated at any time (so long as the email address is not being used by another VideoAsk account).
<h2>Change the email address of your account</h2>
<div class="step">1.Click the letter icon to access your user menu</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073351/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png">
<div class="step">2.Select My Account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="378" height="685">
<div class="step">3.Here you will see your account credentials. Choose Update email to change the email address of your account. <img src="https://videoask.zendesk.com/hc/article_attachments/360077416631/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png" width="617" height="403"></div>
Note: Changing the email address of your account will also change where you receive <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_self">email notifications</a>.
<div class="step">4.For security reasons, before you can update your email address you will be prompted to reenter your password.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077418211/2020-11-20_14-25-14.png" alt="2020-11-20_14-25-14.png" width="646" height="310">
<h2>Update your password</h2>
<div class="step">1.Under My Account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="368" height="667">
<div class="step">2.Under Your account credentials, click Update your password</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077417191/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png"></h2>
<div class="step">3.You will now be sent an email at the email address currently associated with your account. </div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077231152/2020-11-20_14-13-38.png" alt="2020-11-20_14-13-38.png"></h2>
<div class="step">4.Check your email for a message from VideoAsk, subject "Reset your password". Follow the instructions in the email to reset your password. 🙂</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077417751/2020-11-20_14-21-55.png" alt="2020-11-20_14-21-55.png">

Update your email address and password 

You can easily send your videoask from your own email or marketing tool by inserting the HTML code and animated gif directly into your email. 
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Share this videoask from the dashboard 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155592/share_email_1.png" alt="share_email_1.png">
3. Go to the Email tab .
<img src="https://videoask.zendesk.com/hc/article_attachments/360073417971/email_share_2.png" alt="email_share_2.png">
4. Click Send to one person or Send to multiple people.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155452/share_email_3.png" alt="share_email_3.png" width="543" height="367">
<h1 class="wysiwyg-text-align-left">Send to one person</h1>
If you choose Send to one person, you will be prompted to enter the name and email of the individual you'd like to send your videoask to. This will allow the contact information you already know to be passed through the code as a hidden field - now the person receiving your videoask won't have to enter in their name and email themselves!
 
<img src="https://videoask.zendesk.com/hc/article_attachments/360064367431/Screen_Shot_2020-08-10_at_12.33_1.png" alt="Screen_Shot_2020-08-10_at_12.33_1.png" width="405" height="166"><img src="https://videoask.zendesk.com/hc/article_attachments/360064367471/Screen_Shot_2020-08-10_at_12.34_1.png" alt="Screen_Shot_2020-08-10_at_12.34_1.png" width="407" height="149">
 
Then copy the code and paste into your email!
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420491/share_email_4.png" alt="share_email_4.png">
<h3 class="wysiwyg-text-align-left"> </h3>
<h1 class="wysiwyg-text-align-left">Send to multiple people</h1>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables - essentially it will send a "generic" version of your videoask to everyone you email it to. Without these variables, respondent contact information will not be known unless they are collected with a contact form. 
 
Click to learn more about <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> and collecting <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>!
 
This option also allows you to use Merge tags in your marketing tool to dynamically populate the contact information you already know about the people you're sending your videoask to!
You can add the following variables to the videoask URL in the code to pass contact name, email, and phone number.
<pre class="wysiwyg-text-align-left">#contact_name=</pre>
<pre class="wysiwyg-text-align-left">#contact_email=</pre>
<pre class="wysiwyg-text-align-left">#contact_phone_number=</pre>
 
For example, in Mailchimp add:
<pre class="wysiwyg-text-align-left">https://www.videoask.com/fiig3o29h?autoplay#contact_name=*|NAME|*&amp;contact_email=*|EMAIL|*</pre>
This way, every individual on your mailing list will receive a unique videoask URL with their contact information. When each person answers your videoask, you'll see their name and email without having asked them to manually include it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420511/share_email_5.png" alt="share_email_5.png">
 
Note: If you are pasting the above code into an email generated in Hubspot, the gif will not be "clickable" becuase Hubspot removes this functionality. The link to view and interact with your videoask will appear as a URL below the gif, but if you'd like to add the link back to the gif, you'll need to do so manually
<img src="https://videoask.zendesk.com/hc/article_attachments/360085869731/hubspot_link.png" alt="hubspot_link.png" width="429" height="253">

Send a videoask from your own email or marketing tool

Do you want to allow other people to create or respond to your videoasks from the same account? 
Invite colleagues, clients, or students to your team to collaboratively manage your videoasks! To restrict team members' access to specific videoasks, make sure to <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">organize your videoasks into folders</a>.
<h2>Name Your Organization</h2>
Your organization name will appear in invitations to team members.
<div class="step">1.Click the letter icon to open your user menu</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086087691/2021-02-12_14-27-54.png" alt="2021-02-12_14-27-54.png">
<div class="step">2.Select Overview</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982572/2021-02-12_14-29-05.png" alt="2021-02-12_14-29-05.png" width="388" height="685">
<div class="step">3.Click Update name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="585" height="248">
<div class="step">4.Enter the desired name and click Submit</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982352/2021-02-12_14-29-50.png" alt="2021-02-12_14-29-50.png" width="539" height="275">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Invite collaborators to help manage all of your videoasks or just those within a specific <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>.
<div class="step">1.Under the Team tab, select + person</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078974172/2020-12-08_15-34-07.png" alt="2020-12-08_15-34-07.png" width="662" height="361">
<div class="step">2.Enter the email address of the person you would like to invite and select whether to make them a Member or Admin</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975632/2020-12-08_15-23-48.png" alt="2020-12-08_15-23-48.png" width="542" height="589">
<div class="step">3.If inviting the team member as a Member, you can restrict their access to a specific folder within your Organization. To do this, select Specific folders before sending the invitation.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975612/2020-12-08_15-23-35.png" alt="2020-12-08_15-23-35.png" width="541" height="590">
<div class="step">4.Toggle permissions on/off for each folder. When ready, click Invite to send the invitation.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975552/2020-12-08_15-28-10.png" alt="2020-12-08_15-28-10.png" width="546" height="599">
Note: To restrict access to specific folders, you will need to <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">create folders</a> first.
<div class="step">5.This person will receive an email with a link to join your organization</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086088231/2021-02-12_14-36-21.png" alt="2021-02-12_14-36-21.png" width="601" height="309">
Note: Every team member is required to have their own VideoAsk account. If the team member you invited does not yet have a VideoAsk account, they will be prompted to create one before they will be able to accept your invitation.
<div class="step">6.The total number of used and available seats on your plan will be displayed at the top of your team list. If you run out of seats on your current plan, you can <a href="https://www.videoask.com/help/account-management/check-your-current-usage-and-manage-your-plan" target="_blank" rel="noopener">upgrade to add more</a>.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086089791/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="583" height="374">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Update team roles and permissions</h2>
You can change the role and folder permissions of team members at any time.
<div class="step">1.To change a team members' role, click their current role (Member or Admin) next to their name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984072/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="542" height="348">
Select their new role from the drop-down menu. Changes will be automatically saved.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090031/2021-02-12_14-53-22.png" alt="2021-02-12_14-53-22.png" width="516" height="210">
<div class="step">2.To update folder permissions for a specific team member, select the lock folder icon.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984012/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="638" height="409">
<div class="step">3.Toggle the folders on/off to adjust the team members' access to each one. When ready, click Done</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105751/2020-12-08_16-03-12.png" alt="2020-12-08_16-03-12.png" width="512" height="520">
<div class="step">4.To remove someone from your team, click the Trash can icon </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984052/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="652" height="418">
<h2>Switch Organizations</h2>
You have two ways to switch which organization you are working in:
Option 1
Click the name of the organization you're currently in
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090891/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
This will open a dropdown menu listing all the organizations you're a part of (including your own!). Click an organization's name to switch to its workspace. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090931/2021-02-12_15-00-25.png" alt="2021-02-12_15-00-25.png" width="356" height="366">
Option 2
Click the letter icon to open your user menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091071/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
Here it will display which organization you are currently viewing. Below that, click Switch organization 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086091451/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="318" height="479"></h2>
From the pop up menu, select the desired organization:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091671/2021-02-12_15-10-23.png" alt="2021-02-12_15-10-23.png" width="471" height="615">
<h2>Notifications</h2>
You can <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_blank" rel="noopener">manage the notifications</a> you receive for every VideoAsk organization you are a part of.
<div class="step">1.While logged into the appropriate Organization, go to the Notifications tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
<div class="step">2.Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive notifications when messages are sent or received via your videoask.
<h2>What are Webhooks?</h2>
Webhooks are notifications sent automatically when triggered by a specific event. 
For VideoAsk, this event is a message from a respondent or the creator of a videoask. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
View our <a href="https://developers.videoask.com/#50000ed2-5e56-4747-b060-2dba7ef22991" target="_blank" rel="noopener">Webhook API documentation</a> to learn more.
<h2>How to set up Webhooks</h2>
<div class="step">1.Select the videoask you want to integrate with a Webhook and click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424072/2020-12-11_18-32-31.png" alt="2020-12-11_18-32-31.png" width="568" height="185">
<div class="step">2.In your Connect panel, select Webhooks</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424152/2020-12-11_18-33-23.png" alt="2020-12-11_18-33-23.png" width="630" height="306">
<div class="step">3.Click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424192/2020-12-11_18-33-59.png" alt="2020-12-11_18-33-59.png" width="555" height="260">
<div class="step">5.Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578051/2020-12-11_18-37-09.png" alt="2020-12-11_18-37-09.png" width="584" height="359">
<div class="step">6.Toggle the switches to choose which events trigger notifications and click Save.</div>
<ul>
<li>
form_response is triggered when a videoask is completed/abandoned and all audio or video media has been transcoded </li>
<li>
form_response_transcribe triggers when a videoask has been completed or abandoned and all media has been transcribed</li>
<li>
form_author_message is triggered when a message is created by you, the videoask creator</li>
<li>
form_contact_message is triggered when a message is created by a contact</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424312/2020-12-11_18-38-10.png" alt="2020-12-11_18-38-10.png" width="598" height="371">
<div class="step">7.To test your Webhook, click View delivieries</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079578551/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png"></h2>
<div class="step">8.Click Send test response</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424652/2020-12-11_18-48-50.png" alt="2020-12-11_18-48-50.png">
<div class="step">9.Now watch your notifications roll in!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424672/2020-12-11_18-43-05.png" alt="2020-12-11_18-43-05.png">
<h2>Add more Webhooks</h2>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079424472/2020-12-11_18-44-50.png" alt="2020-12-11_18-44-50.png"></h2>
<h2>Edit or delete a Webhook</h2>
If you want to change an existing Webhook or remove it completely:
<div class="step">1.Click Edit next to your Webhook.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578471/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png">
<div class="step">2.Make any desired changes and click Save to update your Webhook. Or click Delete this webhook to remove it from your videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578671/2020-12-11_18-50-49.png" alt="2020-12-11_18-50-49.png">

Add Webhooks to your videoasks

If you've created more than a handful of videoasks with your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, you've probably noticed things can get complicated fast! 
Luckily you can organize your videoasks into folders and restrict who can access which folder to keep things nice and tidy. 👌
<h2>Organize your videoasks into folders</h2>
<div class="step">1.Create a new folder by clicking the + New folder icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084011/2020-12-07_18-00-01.png" alt="2020-12-07_18-00-01.png" width="519" height="186">
<div class="step">2.Give your folder a name and click Create</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954272/2020-12-08_13-57-56.png" alt="2020-12-08_13-57-56.png" width="561" height="303">
<div class="step">3.Your new folder will now appear in the left sidebar above all of your videoasks. Drag and drop videoasks to add them to the folder.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954532/2020-12-07_18-01-07.png" alt="2020-12-07_18-01-07.png" width="391" height="758">
<div class="step">4.Add as many videoasks as you would like to the folder. To see all the videoasks in a folder, click the folder icon to expand it.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084431/2020-12-07_18-02-13.png" alt="2020-12-07_18-02-13.png" width="373" height="537">
You can create as many folders as needed for different teams and projects. Bear in mind when grouping videoasks into folders that you can control the permissions of your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> on a folder by folder basis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078967912/2020-12-08_15-14-45.png" alt="2020-12-08_15-14-45.png" width="400" height="705">
<h2 class="wysiwyg-text-align-left">Rename a folder</h2>
1. Click the three vertical dots expand the folder menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085051/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
2. Select Rename folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360078955252/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
3. Enter the new name and click Rename
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085111/2020-12-07_18-03-53.png" alt="2020-12-07_18-03-53.png">
<h2 class="wysiwyg-text-align-left">Manage folder permissions</h2>
If you have multiple clients or projects you are managing out of the same <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Team</a>, you may want to restrict which videoasks they can access.
<div class="step">1.To do so, go to the folder menu and select Set permissions</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078956832/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="422" height="463">
<div class="step">2.Here you will see all current members of your team listed. To manage the folder permissions of an existing team member, click the folder lock icon.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078959232/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png">
<div class="step">3.By default, each team member will have access to all content. To restrict access to specific folders, select Specific folders</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962592/2020-12-08_14-39-56.png" alt="2020-12-08_14-39-56.png" width="502" height="531">
4. Toggle the permissions for each folder on/off as desired. When finished, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962772/2020-12-08_14-37-40.png" alt="2020-12-08_14-37-40.png" width="549" height="587">
Note: Videoasks in the root folder (the main area in the left sidebar) will remain accessible to all members. If you would like team members to not see any videoasks in the root folder, you will need to add each videoask to a sub folder and restrict access accordingly.
5. To invite a new team member to specific folder(s), click the + person icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093131/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png" width="623" height="331">
6. Enter the new team member's email address and select Specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078965512/2020-12-08_14-50-56.png" alt="2020-12-08_14-50-56.png" width="483" height="531">
7. Toggle folders on/off to give or remove access
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093831/2020-12-07_18-05-41.png" alt="2020-12-07_18-05-41.png" width="479" height="552">
8. Click Invite to add your new team member to your Organization, with restricted access to these specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078964492/2020-12-07_18-06-15.png" alt="2020-12-07_18-06-15.png" width="537" height="615">

Manage folders and folder permissions

If you'd like to send people from your typeform to your videoask, read on to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform that ends with a videoask. This set-up will require being on a paid account for <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
If you would like to start and end on a typeform, you can learn how to build a flow that leads from a <a href="/help/360048038432" target="_self">typeform to a videoask and back to another typeform. </a>
<h2>Create your typeform </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform</a>.
You can build your typeform how you prefer, as long these questions are included:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463611/TFVA1.png" alt="TFVA1.png">
<h2>Setup your videoask</h2>
As with your typeform, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> how you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083417572/TFVA2.png" alt="TFVA2.png" width="410" height="162">
2. Turn on Collect contact details and make sure you're collecting Name and Contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463711/TFVA3.png" alt="TFVA3.png" width="406" height="503">
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463671/TFVA4.png" alt="TFVA4.png" width="327" height="164">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit your typeform's thank you screen</h2>
1. Edit the button link and paste the videoask share URL with the contact name and contact email variables. 
2. Now you will need to replace the “Jane Doe” name and email placeholders. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463691/TFVA5.png" alt="TFVA5.png" width="592" height="489">
5. Publish your typeform and everything should be ready!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening your typeform and going through the process! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to questions in your typeform will appear in Typeform’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect a typeform to a videoask 

Want to be a rockstar who takes advantage of the features of both VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform, redirects to a videoask, and finishes back at a second typeform.
If you're interested in connecting a single typeform and videoask, learn how to <a href="/help/360055962351" target="_self">redirect from one typeform to a videoask</a>. 
Note: This guide uses functionalities available on paid accounts for both <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_blank" rel="noopener">Typeform</a>.
<h2>Create typeform A </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform.</a>
You can configure your typeform however you please, so long as it includes these questions:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
<h2>Create typeform B</h2>
You can also configure your second typeform however you prefer, just remember to use these questions and settings:
1. Add a hidden fields question type
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
2. Add name and email as fields to include (you’ll see the updated URL above the preview)
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
3. Edit the Button Link of typeform B’s thank you screen to redirect to a URL. This way when someone completes typeform B, they will be sent to your videoask instead of back to the beginning of typeform B.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
<h2>Setup your videoask</h2>
As with your typeforms, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> however you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
2. Turn on Collect contact details and make sure you're collecting Name and Email
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
3. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
4. On the last step of your videoask, edit the logic to always jump to URL 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
5. In the Redirect to URL field, paste the link to typeform B with hidden fields for contact name and email. 
By default, the hidden fields in your url will include an XXXX placeholder (ie #name=XXXX). Now you'll need to replace those XXXX's with the VideoAsk variables.
In the appropriate part of the url, delete the "XXXX" and type "@" to pull up the list of variables. Select Contact name and Contact email in the relevant places to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
When finished, the end of your url should read #name=Contact name&amp;email=Contact email.
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit typeform A’s thank you screen</h2>
1. Edit the button link of typeform A's thank you screen and paste the videoask share URL with the email and name variables. 
2. Once again you will need to replace the placeholder “Jane Doe” email and contact name. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
2. Publish typeform A and typeform B. You should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening typeform A and going through all the questions to ensure all your variables and hidden fields are behaving properly! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to typeform A’s questions will appear in typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to typeform B’s questions will appear in typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect 2 typeforms with a videoask

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks and folders. 
🛑 Before you proceed: make sure you really don't need them. Deletions cannot be reversed!
<h2>Delete a response</h2>
<div class="step">1.Select the videoask you want to manage</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360085989972/2021-02-12_15-34-14.png" alt="2021-02-12_15-34-14.png" width="672" height="340">
<div class="step">2.Click the three vertical dots next to the response you want to delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
<div class="step">3.Select Delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
<div class="step">3.If you're 100% sure you want to delete this response, click Yes, delete it</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.
<h2>Delete a videoask</h2>
<div class="step">1.Click the three vertical dots next to your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
<div class="step">2.From the videoask menu, select Delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
<div class="step">3.To verify you really want to delete your videoask, type its name </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
<div class="step">4.If you're 100% sure you want to delete, click Yes, delete it</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
🙏 Pro tip: If you'd like to bulk delete videoasks, add all the videoasks you want to delete to a <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>. Then, delete the folder.
<h2 class="wysiwyg-text-align-left">Delete a folder</h2>
1. Click the three vertical dots next to the folder
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980992/2021-02-12_14-14-29.png" alt="2021-02-12_14-14-29.png" width="368" height="488"></h2>
2. Click Delete
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980972/2021-02-12_14-14-48.png" alt="2021-02-12_14-14-48.png" width="376" height="552"></h2>
3. Type the name of the folder to verify your decision and click Yes, delete it
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980912/2021-02-12_14-15-29.png" alt="2021-02-12_14-15-29.png" width="500" height="470"></h2>
Note: This cannot be undone

How to delete responses, videoasks, and folders

Have you ever sent out your videoask and forgotten to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">turn on contact collection</a>? Leaving you with a bunch of responses from <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">"humans"</a> whose names you don't know? 
Or maybe you'd like to fix a typo in an email address or name. Read on to learn how to edit respondents' contact details!
<h2>Edit Contact Details</h2>
<div class="step">1.If you meant to turn on contact collection, then start with that! You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">learn how to collect contact details</a> from your respondents. </div>
<div class="step">2.Select your videoask from the left side panel</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401172/editcontact1.png" alt="editcontact1.png" width="338" height="556">
3. Find the response you'd like to edit the contact information for, and click the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080522511/editcontact2.png" alt="editcontact2.png" width="693" height="416">
4. Select Edit contact details
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401192/editcontact3.png" alt="editcontact3.png" width="495" height="248">
5. Now you can edit the name and email for this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401212/editcontact4.png" alt="editcontact4.png" width="422" height="331">
6. Make sure to click Update and then you'll see the new name and email appear!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401252/editcontact5.png" alt="editcontact5.png">

Edit contact details for your respondents

If you’ve created a videoask to send out to multiple people, you can still personalize using the video overlay text. 
Use <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> for piping information into the overlay text to automatically personalize steps of your videoask.
<h2>Add variables to overlay text</h2>
<div class="step">1.Select the videoask you’d like to add personalized overlay text to and go to Share this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600492/pipe3.png" alt="pipe3.png" width="490" height="255">
<div class="step">2.Under the Share URL, click +Variables to add variables to its URL.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600532/pipe7.png" alt="pipe7.png" width="395" height="421">
Select from the default variable options or click + Add custom variable to create your own. If you're new to the wonderful world of variables, learn more about <a href="https://www.videoask.com/help/tracking/how-to-use-variables" target="_blank" rel="noopener">getting started with variables</a>.
<aside>
Note: Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and must use underscores to_separate_words. 
</aside>
<div class="step">3.Now click Edit this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737051/pipe4.png" alt="pipe4.png" width="400" height="200">
4. Select Edit this Step for the step you’d like to add overlay text to
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600512/pipe5.png" alt="pipe5.png" width="260" height="379">
<div class="step">5.Add any desired overlay text</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737091/pipe6.png" alt="pipe6.png" width="431" height="525">
<div class="step">6.Then decide which information you want to personalize in the overlay text by using this formatting:</div>
<pre>{{contact_name}}</pre>
In this example, the contact_name variable I've added to my share URL will be passed through to the overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600552/pipe9.png" alt="pipe9.png" width="550" height="587">
You can also use {{contact_phone_number}} or {{contact_email}} or any custom variables you've added. 
Now you can go back to Share this videoask, copy the Share URL, update the information in the variables you've added, and see how the overlay text updates!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600592/pipe11.png" alt="pipe11.png">
If you're collecting contact details in your videoask, you can also <a href="https://www.videoask.com/help/customization/recall-contact-information-later-in-your-videoask" target="_self" rel="undefined">recall information in overlay text</a> in later steps. 
 
Note: If your videoask URL has been shared without a variable to be fed into the specified overlay text, a blank space will be shown in the overlay text, like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080393032/Screen_Shot_2020-12-23_at_2.01.21_PM.png" alt="Screen_Shot_2020-12-23_at_2.01.21_PM.png">

How to pass variables into overlay text

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
Connecting your VideoAsk to these tools will track four events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>lead_generated (a respondent completed the contact collection form in your videoask)</li>
</ul>
<h2>To connect these apps:</h2>
<div class="step">1.Once you have created your videoask, click Connect </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
<div class="step">3.To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
<div class="step">4.To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Are you looking for a way to keep track of your responses and keep your videoask inbox organized? Tags can be used to flag responses to follow up on, assign responses to <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, and much more.
Tagging creates categories you can use to filter your inbox or even <a href="https://www.videoask.com/help/sharing/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">embed a selection of responses</a>. 
<h2>Tag an interaction</h2>
<div class="step">1.Select an interaction</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658131/2021-02-17_18-33-55.png" alt="2021-02-17_18-33-55.png">
<div class="step">2.Click the Tag icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658191/2021-02-17_18-34-28.png" alt="2021-02-17_18-34-28.png" width="546" height="504">
<div class="step">3. Start typing a tag name and click + Add or click + New tag to create a new tag</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658231/2021-02-17_18-36-13.png" alt="2021-02-17_18-36-13.png" width="552" height="595">
<div class="step">4.Toggle existing tags on or off</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658311/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="527" height="571">
<div class="step">5.When you're done tagging, click Done </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586092/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="526" height="571">
When tags have been added to an interaction, the tag icon will turn yellow. Hover over the tag icon to preview which tags have been applied to this interaction:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586152/2021-02-17_18-46-27.png" alt="2021-02-17_18-46-27.png" width="572" height="525">
<h2>Edit a tag</h2>
<div class="step">1.In the tag manager, click the three vertical dots next to the tag you want to edit</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
<div class="step">2.Click Update</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586212/2021-02-17_18-38-17.png" alt="2021-02-17_18-38-17.png" width="512" height="549">
<div class="step">3.Type the new name and click Update</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658531/2021-02-17_18-38-36.png" alt="2021-02-17_18-38-36.png" width="571" height="344"></h2>
<h2>Delete a tag</h2>
<div class="step">1.In the tag manager, click the three vertical dots next to the tag you want to delete</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
<div class="step">2.Select Delete</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658551/2021-02-17_18-38-53.png" alt="2021-02-17_18-38-53.png" width="471" height="507"></h2>
<div class="step">3.Click Confirm</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658571/2021-02-17_18-39-04.png" alt="2021-02-17_18-39-04.png" width="553" height="334"></h2>
Note: Once a tag has been deleted no interactions will be associated with it.
<h2>Filter interactions by tag</h2>
By default your inbox will display the latest responses you've received to your videoask. You have a number of built in filters you can use to change which responses you are viewing.
Latest interactions: All responses you have received, sorted by the most recent replies 
All people: All responses you have received, sorted by the most recent response
People with contact details: This will exclude <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">Human</a> responses
Conversations: People you have replied to
Not yet replied to: Responses you have not yet replied to
Untagged: Interactions that have not been tagged
You can also filter your inbox by any of the custom tags you have created.
To filter interactions by tag:
<div class="step">1.Click the current filter to open the dropdown list of all your tags</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586872/2021-02-17_18-39-43.png" alt="2021-02-17_18-39-43.png">
<div class="step">2.Select a filter or tag from the list</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587012/2021-02-17_18-39-54.png" alt="2021-02-17_18-39-54.png">
<div class="step">3.Now your inbox will only display interactions with this tag</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587052/2021-02-17_18-40-08.png" alt="2021-02-17_18-40-08.png">
Filtering the inbox view also filters the <a href="https://www.videoask.com/help/tracking/view-your-metrics-and-answers-per-step" target="_blank" rel="noopener">step response summary and metrics</a>.

Tag and filter interactions 

If you already know the name, email address or phone number of your respondents, you don’t have to ask them again. You can simply add this information to the end of the URL of your videoask link.
Use the format  below to add variables to your URL string and collect contact information from people you already know:
<ul>
<li>Name: contact_name=Reka
</li>
<li>Email address: contact_email=reka@typeform.com
</li>
<li>Phone number: contact_phone_number=%2B12025550308 ('%2B' is used to denote '+' sign for international numbers):</li>
</ul>
<ul>
<li>use # to add the first or only variable to your URL</li>
<li>use &amp; to add additional variables to your URL </li>
</ul>
So your videoask URL with variables will look something like the example below:
<a class="c-link" href="https://www.videoask.com/frayllcp6?contact_name=David&amp;contact_email=videoask@typeform.com" target="_blank" rel="noopener noreferrer" aria-describedby="slack-kit-tooltip">https://www.videoask.com/frayllcp6#contact_name=David&amp;contact_email=videoask@typeform.com</a>
With this method, your respondents will skip the contact form step when answering your videoask. Meanwhile, you’ll receive their answers with contact information inside your VideoAsk app. Want to use variables for other information? Learn more <a href="https://www.videoask.com/help/how-to-use-variables" target="_blank" rel="noopener">here</a>!

Use variables (hidden fields) to add contact information to your videoask URL

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
<div class="step">1.Select the videoask you'd like to connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
<div class="step">2.Click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
<div class="step">5.To continue, click Add</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
<div class="step">6.A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
<div class="step">7.Enter your updated authentication name and click Edit to save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
<div class="step">8.Click Next</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
<div class="step">9.You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
<div class="step">10.When prompted in a pop up window, Login to your Hubspot account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
<div class="step">13.That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
<div class="step">1.New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
<div class="step">2.To view the details of a response, click the contact Name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
<div class="step">3.Go to Filter activities</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
<div class="step">4.Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
<div class="step">5.Click View interaction to read or watch their response</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
<div class="step">7.To reply using VideoAsk, then select View interaction in VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

If you’re collecting contact details in your videoask, you can recall that information later on in the overlay text of a multi-step videoask. 
Recall lets you reference information provided in the <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> in later steps of your videoask, giving it a personalized feel.
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602772/pipe1.png" alt="pipe1.png" width="575" height="257">
2. Turn on <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a> and select which details you'd like to collect. Make sure to mark the details you'd like to recall later on as required!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602932/pipe2.png" alt="pipe2.png" width="409" height="444">
3. Select which step to display the contact form after in the steps drop-down list 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078740391/pipe13.png" alt="pipe13.png" width="452" height="115">
Note: The contact form must appear before the step where information will be recalled. 
<div class="step">4.Now click Edit this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737051/pipe4.png" alt="pipe4.png" width="400" height="200">
4. Select Edit this Step for the step you'd like to recall contact information into
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741131/pipe14.png" alt="pipe14.png" width="407" height="302">
<div class="step">5.You can decide which information you want to recall from the contact form into the overlay text by using this formatting:</div>
<pre>{{contact_name}}</pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_email}} </pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_phone_number}}</pre>
Type the desired overlay text with the appropriate tag inside {{ }}.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741151/pipe15.png" alt="pipe15.png" width="383" height="463">
Now when a respondent completes your contact form, the overlay text will display the information you have recalled!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604732/pipe16.png" alt="pipe16.png" width="502" height="315">
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604752/pipe17.png" alt="pipe17.png" width="502" height="313">
 
Want to personalize the overlay text based on custom variables or source? Learn how to <a href="https://www.videoask.com/help/customization/how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass information from your videoask URL to your overlay text</a>.

Recall contact information later in your videoask

Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks!  By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="433" height="69">
Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="457" height="68"></h2>
To enable this, you will need to point your domain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your domain.
<h2>Step 1: Add a CNAME record</h2>
For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.mydomain.com), but you can also use a top-level domain (e.g. mydomain.com) if you prefer.
Note, however, that the domain you use will only be able to display videoasks, not other types of content like your homepage or blog.
<div class="step">1.Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) </div>
<div class="step">2.Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.</div>
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>, <a href="https://www.123-reg.co.uk/support/domains/how-do-i-set-up-a-cname-record-on-my-domain-name/" target="_blank" rel="noopener">123-reg</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png">
<div class="step">3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
<div class="step">4.If required, select which domain you want to add a CNAME record to</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118">
<div class="step">5.Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.
<div class="step">6.In the CNAME or "point to" field enter alias.videoask.com</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
<div class="step">5.Click Save or Add CNAME Record </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available in the web app.
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select a brand you want to whitelabel and click Edit or click + Add brand to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain you want to display in the url of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be set to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
<div class="step">1.Follow the steps above and wait until the custom domain status shows green.</div>
<div class="step">2.Load a videoask with this brand.</div>
That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

Domain Whitelabeling

You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">add a contact form</a> to your videoask to collect the name, email address, and phone number of your respondents. If you’ve created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi-step videoask</a>, you can also decide when people see this contact form.
 
To set the order of your contact form:
1. Select a videoask and go to Settings. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119192/Group_166.png" alt="Group_166.png" width="372" height="151">
2. Click the dropdown arrow next to Collect contact details after step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069356291/Group_167.png" alt="Group_167.png" width="402" height="433">
3. Select the position you want to see your contact form displayed, from the dropdown list. 
 
That’s it. People answering your videoask will now see the contact form appear after the step you've selected!

Choose when people see your contact form

Looking to collect feedback after a workshop or share your videoask in a presentation? 
Embed your videoask in Google Slides or other presentation tools like Keynote and Powerpoint with this quick trick.
Note: Bear in mind this is not a true embed. Respondents will be directed to a new tab or window to interact with your videoask; they will not be able to do so from within the presentation.
<h2>Insert a videoask into your presentation</h2>
<div class="step">1.Go to Share this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260951/2020-12-09_18-22-19.png" alt="2020-12-09_18-22-19.png" width="520" height="165">
<div class="step">2.Click the Email tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260991/2020-12-09_18-23-48.png" alt="2020-12-09_18-23-48.png">
<div class="step">3.Right click on the email gif that displays in the preview and select Save Image As...</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079261011/2020-12-09_18-23-30.png" alt="2020-12-09_18-23-30.png"> 4. In Google Slides, Insert an image and select the file of the videoask gif you downloaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136472/2020-12-09_18-35-45.png" alt="2020-12-09_18-35-45.png">
<div class="step">5.The slide will now display a gif of your videoask (but is not yet linked, so you're halfway there!).</div>
Note: The gif is a visual sample of your videoask, not a true embed. To allow people to open and interact with your videoask, you still need to link to it (see below).
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135632/2020-12-09_18-24-15__1_.gif" alt="2020-12-09_18-24-15__1_.gif">
6. In VideoAsk, go to the Link tab in your share menu and Copy your videoask url
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260891/2020-12-09_18-25-23.png" alt="2020-12-09_18-25-23.png" width="490" height="284">
<div class="step">7.In Google Slides, select the gif and click Insert link, then paste the link of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135952/2020-12-09_18-25-49.png" alt="2020-12-09_18-25-49.png">
Now, when someone clicks the gif in your presentation, they will be redirected to your videoask in a new tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135852/2020-12-09_18-26-41.png" alt="2020-12-09_18-26-41.png">
If desired, you can link to your videoask in multiple ways:
<ul>
<li>link the animated gif </li>
<li>show the full videoask link as text</li>
<li>add a QR code (requires use of a QR code generator)</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136912/2020-12-09_18-44-28.png" alt="2020-12-09_18-44-28.png">

Add a videoask to a Google Slides presentation

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
<div class="step">1.Go to your videoask Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Once you start receiving responses to your videoask, you may get multiple responses from the same person over time. 
View the history of your interactions with any of your contacts to quickly reference previous responses and conversations.
<h2>From your inbox</h2>
<div class="step">1.Select a response </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403152/2021-02-16_18-31-11.png" alt="2021-02-16_18-31-11.png">
<div class="step">2.Click the email address of your respondent and click View all interactions</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474271/2021-02-16_18-31-20.png" alt="2021-02-16_18-31-20.png">
<div class="step">3.You will now see all the interactions you've had with this respondent.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
Note: This will display all interactions with this respondent from any videoask in your organization.
To go back to your videoask feed, click All interactions:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474371/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
<h2>From search results</h2>
<div class="step">1.Click the search icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474831/2021-02-16_18-43-08.png" alt="2021-02-16_18-43-08.png">
<div class="step">2.Search for an interaction or person. In the search results, click Show all interactions</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474811/2021-02-16_18-43-51.png" alt="2021-02-16_18-43-51.png">
<div class="step">3.You'll now see all the interactions you've had with this respondent</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">

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