Email notifications are automatically sent to alert you when a you receive a new response. Turn off these notifications entirely or limit the number you receive to fit your workflow.
1. Click your username to expand the user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360077414651/2020-11-20_13-52-46.png" alt="2020-11-20_13-52-46.png">
2. Select Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228412/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="429" height="778">
3. Toggle notifications on/off for Answers and Replies. Choose whether you want to receive email notifications every time there is a reply to your videoask, or only when you are a part of the conversation.<img src="https://videoask.zendesk.com/hc/article_attachments/360077228492/2020-11-20_13-50-22.png" alt="2020-11-20_13-50-22.png">
4. Email notifications will be sent to the <a href="https://www.videoask.com/help/account-management/update-your-email-address-and-password" target="_self">email address associated with your account</a>. This is displayed at the top of the notifications settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228392/2020-11-20_13-50-03.png" alt="2020-11-20_13-50-03.png">
Explore more notifications options with our <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Manage your email notifications

Your username is the email address associated with your account. This can be updated at any time (so long as the email address is not being used by another VideoAsk account).
<h2>Change the email address of your account</h2>
1. Click your username to access your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360077416731/2020-11-20_13-52-46.png" alt="2020-11-20_13-52-46.png">
2. Select My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="378" height="685">
3. Here you will see your account credentials. Choose Update email to change the email address of your account. <img src="https://videoask.zendesk.com/hc/article_attachments/360077416631/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png" width="617" height="403">
Note: Changing the email address of your account will also change where you receive <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_self">email notifications</a>.
4. For security reasons, before you can update your email address you will be prompted to reenter your password.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077418211/2020-11-20_14-25-14.png" alt="2020-11-20_14-25-14.png" width="646" height="310">
<h2>Update your password</h2>
1. Under My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="368" height="667">
2. Under Your account credentials, click Update your password
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077417191/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png"></h2>
3. You will now be sent an email at the email address currently associated with your account. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077231152/2020-11-20_14-13-38.png" alt="2020-11-20_14-13-38.png"></h2>
4. Check your email for a message from VideoAsk, subject "Reset your password". Follow the instructions in the email to reset your password. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/360077417751/2020-11-20_14-21-55.png" alt="2020-11-20_14-21-55.png">

Update your email address and password 

You can easily send your videoask from your own email or marketing tool by inserting the HTML code and animated gif directly into your email. 
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Share this videoask from the dashboard 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155592/share_email_1.png" alt="share_email_1.png">
3. Go to the Email tab .
<img src="https://videoask.zendesk.com/hc/article_attachments/360073417971/email_share_2.png" alt="email_share_2.png">
4. Click Send to one person or Send to multiple people.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155452/share_email_3.png" alt="share_email_3.png" width="543" height="367">
<h1 class="wysiwyg-text-align-left">Send to one person</h1>
If you choose Send to one person, you will be prompted to enter the name and email of the individual you'd like to send your videoask to. This will allow the contact information you already know to be passed through the code as a hidden field - now the person receiving your videoask won't have to enter in their name and email themselves!
 
<img src="https://videoask.zendesk.com/hc/article_attachments/360064367431/Screen_Shot_2020-08-10_at_12.33_1.png" alt="Screen_Shot_2020-08-10_at_12.33_1.png" width="405" height="166"><img src="https://videoask.zendesk.com/hc/article_attachments/360064367471/Screen_Shot_2020-08-10_at_12.34_1.png" alt="Screen_Shot_2020-08-10_at_12.34_1.png" width="407" height="149">
 
Then copy the code and paste into your email!
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420491/share_email_4.png" alt="share_email_4.png">
<h3 class="wysiwyg-text-align-left"> </h3>
<h1 class="wysiwyg-text-align-left">Send to multiple people</h1>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables - essentially it will send a "generic" version of your videoask to everyone you email it to. Without these variables, respondent contact information will not be known unless they are collected with a contact form. 
 
Click to learn more about <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> and collecting <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>!
 
This option also allows you to use Merge tags in your marketing tool to dynamically populate the contact information you already know about the people you're sending your videoask to!
You can add the following variables to the videoask URL in the code to pass contact name, email, and phone number.
<pre class="wysiwyg-text-align-left">#contact_name=</pre>
<pre class="wysiwyg-text-align-left">#contact_email=</pre>
<pre class="wysiwyg-text-align-left">#contact_phone_number=</pre>
 
For example, in Mailchimp add:
<pre class="wysiwyg-text-align-left">https://www.videoask.com/fiig3o29h?autoplay#contact_name=*|NAME|*&amp;contact_email=*|EMAIL|*</pre>
This way, every individual on your mailing list will receive a unique videoask URL with their contact information. When each person answers your videoask, you'll see their name and email without having asked them to manually include it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420511/share_email_5.png" alt="share_email_5.png">

Send a videoask from your own email or marketing tool

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive response notifications when someone answers your videoask.
<h1>What are Webhooks?</h1>
Webhooks are notifications sent automatically when triggered by a specific event. 
For Videoask, this event is a response to your videoask, so the notification is triggered when someone answers your question. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
<h1>How to set up Webhooks</h1>
Here’s how you can set up a Webhook to receive notifications:
1. Select the videoask you want to integrate with a Webhook and click Connect:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151112/Group_80.png" alt="Group_80.png">
2. Click Connect next to the Webhooks section:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213312/Webhooks_Connect.png" alt="Webhooks_Connect.png">
3. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
4. Toggle the switches to choose the event that triggers your notifications and hit Save.
<ul>
<li>If you select form_response, you'll receive the transcoded version of the response information when someone completes or abandons your videoask.</li>
<li>If you select form_response_transcribe, you'll also receive the transcription of the response, which can take up to 3-4 minutes.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213432/Webhooks_Save.png" alt="Webhooks_Save.png">
All done, you can sit back and wait for the notifications from your Webhooks to roll in.
<h1>How to add more Webhooks</h1>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050263131/Webhooks_Another.png" alt="Webhooks_Another.png" width="450" height="613">
<h1>How to edit or delete Webhooks</h1>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151452/Webhooks_Edit.png" alt="Webhooks_Edit.png" width="450" height="613">
2. Now you can type to change the Webhook URL or click Delete this webhook to remove it from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051212192/Webhooks_Edit_Delete.png" alt="Webhooks_Edit_Delete.png" width="445" height="686">

Add Webhooks to your videoasks

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
To connect these apps:
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks. Just make sure you really don't need them - deletions cannot be reversed! 
<h2>Delete a videoask</h2>
1. Click the three vertical dots next to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
2. From the videoask menu, select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
3. To verify you really want to delete your videoask, type its name 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
4. If you're 100% sure you want to delete, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
<h2>Delete a response</h2>
1. Select the videoask you want to manage
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741632/2020-10-30_10-38-59.png" alt="2020-10-30_10-38-59.png" width="565" height="398">
2. Click the three vertical dots on the response you want to delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
3. Select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
3. If you're 100% sure you want to delete this response, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.

How to delete responses and videoasks

Want to be a rockstar who takes advantage of the features of BOTH VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
 
This guide creates a sequence starting with a typeform, redirecting to a videoask, and finishing back at another typeform. This set-up will require being on a paid account for both <a href="https://www.videoask.com/pricing" target="_self">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
 
1. Create Typeform A 
Check out this <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_self">article</a> to create your first typeform! 
<ul>
<li>Include a question asking for the respondent's name and make it required</li>
<li>Include a question asking for the respondent's email and make it required</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
2. Create Typeform B
<ul>
<li>Add hidden fields question type</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
<ul>
<li>
add name and email as fields to include (you’ll see the updated URL above the preview)
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
<ul>
<li>Edit the Button Link of Typeform B’s thank you screen to redirect to a particular URL. This way, when someone completes Typeform B, they will be sent to the webpage of your choice, and not back to the beginning of Typeform B.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
 
3. Create your videoask.
Learn about creating your first videoask <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a>!
<ul>
<li class="wysiwyg-text-align-left">Go into Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
<ul>
<li class="wysiwyg-text-align-left">
Turn on Collect contact details and make sure you're collecting Name and Contact
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
<ul>
<li class="wysiwyg-text-align-left">Go to Edit this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
<ul>
<li style="font-weight: 400;">Under your last step, edit the logic to always jump to URL </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
<ul>
<li style="font-weight: 400;">
enter Typeform B’s URL with the hidden fields included and edit it by removing the XXXs and inserting the variable for Contact name and Contact email using the @ key to pull up a list of variables
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
<ul>
<li style="font-weight: 400;">Go to Share this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
<ul>
<li style="font-weight: 400;">Add variables contact_name and contact_email under “Share your URL”</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
<ul>
<li style="font-weight: 400;">Copy that URL</li>
</ul>
4. Edit Typeform A’s Thank You Screen
<ol>
</ol><ul>
<li style="font-weight: 400;">
Edit the button link: paste the copied videoask share URL with variables for email and name added 
</li>
<li style="font-weight: 400;">
click + to replace “Jane Doe” example email and names:
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>

<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
5. Publish Typeform A + Typeform B
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
6. Test your sequence by opening Typeform A and going through the process! :) 
 
Keep in mind:
<ul>
<li style="font-weight: 400;">
Responses to Typeform A’s questions will appear in Typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to Typeform B’s questions will appear in Typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk interactions feed/inbox
</li>
</ul>

How to connect your videoasks to and from your typeforms

Looking to white-label your VideoAsk URLs using your own subdomain? If you are on the BRAND plan, you can white-label your videoask URLs by pointing the CNAME of your subdomain to VideoAsk. For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.yourdomain.com), but you can also use a top-level domain (e.g. yourdomain.com) if you desire.
<h2>Add a CNAME record</h2>
Point the CNAME of your subdomain (or domain) to the subdomain "alias.videoask.com” by following these steps:
1. Sign in to your account with your domain host provider (GoDaddy, Siteground, etc). 
2. Locate the page on your domain host provider where your domain's DNS records are managed. (The page will be called something like DNS Management, Name Server Management, or Advanced Settings.)
3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
4. Add a new CNAME record for your subdomain (e.g. ask.yourdomain.com) making sure it points to: alias.videoask.com
5. Save your changes and wait up to 24hrs for the new DNS information to propagate.
6. In the meantime, go back to your VideoAsk account and add your subdomain (e.g. ask.yourdomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: this setting is only available in the web app.
<h2 class="wysiwyg-text-align-left">Add a custom domain to your brand</h2>
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select the brand you want to add DNS white-labeling to and click Edit or + Add brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain where you will be displaying your videoasks.
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. Once we detect your subdomain resolves to alias.videoask.com the status will be set to green and you're ready to rock. (Remember that this can take up to 24 hours for DNS information to propagate once you've made your changes on your domain hosting provider.)
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
1. Follow the steps above and wait until the custom domain status shows green.
2. Load a videoask with this brand.
That's it! All videoasks with your brand will now have a securely branded url (ie https://ask.yourdomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
The bare domain (e.g. https://ask.yourdomain.com) will redirect to your brand's redirect url.

Domain Whitelabeling

If you already know the name, email address or phone number of your respondents, you don’t have to ask them again. You can simply add this information to the end of the URL of your videoask link.
Use the format  below to add variables to your URL string and collect contact information from people you already know:
<ul>
<li>Name: contact_name=Reka
</li>
<li>Email address: contact_email=reka@typeform.com
</li>
<li>Phone number: contact_phone_number=%2B12025550308 ('%2B' is used to denote '+' sign for international numbers):</li>
</ul>
<ul>
<li>use # to add the first or only variable to your URL</li>
<li>use &amp; to add additional variables to your URL </li>
</ul>
So your videoask URL with variables will look something like the example below:
<a class="c-link" href="https://www.videoask.com/frayllcp6?contact_name=David&amp;contact_email=videoask@typeform.com" target="_blank" rel="noopener noreferrer" aria-describedby="slack-kit-tooltip">https://www.videoask.com/frayllcp6#contact_name=David&amp;contact_email=videoask@typeform.com</a>
With this method, your respondents will skip the contact form step when answering your videoask. Meanwhile, you’ll receive their answers with contact information inside your VideoAsk app. Want to use variables for other information? Learn more <a href="https://www.videoask.com/help/how-to-use-variables" target="_blank" rel="noopener">here</a>!

Use variables (hidden fields) to add contact information to your videoask URL

You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">add a contact form</a> to your videoask to collect the name, email address, and phone number of your respondents. If you’ve created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi-step videoask</a>, you can also decide when people see this contact form.
 
To set the order of your contact form:
1. Select a videoask and go to Settings. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119192/Group_166.png" alt="Group_166.png" width="372" height="151">
2. Click the dropdown arrow next to Collect contact details after step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069356291/Group_167.png" alt="Group_167.png" width="402" height="433">
3. Select the position you want to see your contact form displayed, from the dropdown list. 
 
That’s it. People answering your videoask will now see the contact form appear after the step you've selected!

Choose when people see your contact form

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
1. Select the videoask you'd like to connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
2. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
5. To continue, click Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
6. A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
7. Enter your updated authentication name and click Edit to save
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
8. Click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
9. You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
10. When prompted in a pop up window, Login to your Hubspot account
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
13. That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
1. New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
2. To view the details of a response, click the contact Name
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
3. Go to Filter activities
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
4. Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
5. Click View interaction to read or watch their response
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
7. To reply using VideoAsk, then select View interaction in VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Identify your respondents by asking them to leave their name, email address and phone number when they answer your videoask. 
<h2>To collect contact details:</h2>
1. Go to the Settings for your videoask
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360069355651/Screen_Shot_2020-09-17_at_1.23.56_PM.png" alt="Screen_Shot_2020-09-17_at_1.23.56_PM.png" width="331" height="172">
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask" target="_self">this</a> article to see how it’s done.
2. Toggle Collect contact details on
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118272/Group_165.png" alt="Group_165.png">
3. Now you’ll see the types of contact details you can collect. Toggle the switches to choose what you need from Name, Email, Phone number, and Consent. Learn more about <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">collecting consent</a>.
You can also choose whether to make each of these fields Required.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118412/Screen_Shot_2020-09-17_at_1.27_1.png" alt="Screen_Shot_2020-09-17_at_1.27_1.png" width="354" height="448">
Now when someone responds your videoask, they’ll be prompted to fill out a contact form, like the one below, before submitting their response:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118512/Screen_Shot_2020-09-17_at_1.31_1.png" alt="Screen_Shot_2020-09-17_at_1.31_1.png" width="560" height="281">
By default your contact form will display after the first step of your videoask. If you have a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a>, you can <a href="https://www.videoask.com/help/customization/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">choose where your contact form will be displayed</a>.
If you already know someone’s contact details, you can even let them skip this step, and still get their contact information. Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> article to find out how.

Collect contact details from your respondents

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-brand-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
1. Select the videoask you want to customize and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
2. Click + Add brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
3. Choose the name of your brand and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
4. Click Upload or drag and drop the image file you want to use as a logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
5. Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="/help/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 16:9 format 400 x 160 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
1. Select the videoask you want to add an existing brand to and click Settings.
2. From the Branding dropdown list, choose one of the brands you have created.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
3. Select the branding you want to apply to this videoask.
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
1. Go to your videoask Settings.
2. In the branding section, select the desired brand and click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
3. When you are finished with your changes, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
1. Select a videoask and go to its Settings.
2. Click Customize next to the Branding section.
3. Click Delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

<a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> lets you connect Videoask to 1,500+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. 
<h1>Getting Started with Zapier</h1>
Sign up for a free <a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> account, from there you can jump right in. If you have any additional questions, you can reach out to contact@zapier.com.
<h1>How do I connect Videoask to Zapier?</h1>
1. Sign in to your Videoask account, select the videoask you want to add a Zap to and click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051545411/Connect.png" alt="Connect.png">
2. Click Connect on Zapier.com in the connect panel.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546771/Connect_on_Zapier.png" alt="Connect_on_Zapier.png" width="399" height="541">
3. Click Connect to 2000+ Apps or select an app from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546851/Zapier_Connect_Apps.png" alt="Zapier_Connect_Apps.png">
4. Now choose VideoAsk as the app and New Response or New Response (with transcription) as the trigger event and hit Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433932/VA_App_TriggerEvent.png" alt="VA_App_TriggerEvent.png">
5. Select your VideoAsk account and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546931/Zapier_Select_VA_Account.png" alt="Zapier_Select_VA_Account.png">
6. Select the videoask you want to add a Zap to and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433972/Select_VA.png" alt="Select_VA.png">
7. Test your data by selecting Test &amp; Review or Test &amp; Continue. You can also skip this step by clicking Skip Test.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546991/TestData_VA.png" alt="TestData_VA.png">
8. Now you’ll see some sample data pulled in from your videoask. You can click See More Samples to do just that, or Done Editing to move on to the next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547291/VA_Samples.png" alt="VA_Samples.png">
9. Nice, you’re done with setting up the first part of your Zap.  Hover over the second part and click Edit to set up where to send data from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434372/PartTwo.png" alt="PartTwo.png">
10. Select an app from the list. In this example we’ll create a Zap using Google Sheets.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547391/SelectApp_GoogleSheets.png" alt="SelectApp_GoogleSheets.png">
11. Choose an app and an event and hit Continue. In the example below, a new response to your videoask will create a new row in Google Sheets.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547551/GSh_App_TriggerEvent.png" alt="GSh_App_TriggerEvent.png">
12. Select the email address of your Google Sheets account and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434512/Zapier_Select_Google_Account.png" alt="Zapier_Select_Google_Account.png">
13. Select the Drive, Spreadsheet and Worksheet you want to use and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547791/Drive_Spreadsheet_Worksheet.png" alt="Drive_Spreadsheet_Worksheet.png">
14. Head to the Test Data section to check if your Zap is working properly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434572/SendData.png" alt="SendData.png">
Here you can test the integration by sending some data to your chosen app. This is what a successful test looks like:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547891/SuccessfulTest.png" alt="SuccessfulTest.png">
15. You’re all set! All you have to do is toggle the switch in the top right corner or at the bottom of the editor to activate the integration.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547911/Zapier_ToggleSwitch.png" alt="Zapier_ToggleSwitch.png">
Now you’ll see the new Zap in your list of integrations, where you can activate or deactivate a Zap by toggling the switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434672/AppList.png" alt="AppList.png">

Connect Videoask to hundreds of other apps with Zapier

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

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