Domain Whitelabeling

Would you like to have a fully branded videoask? If you're on the Brand plan, not only can you remove our branding and add your own, you can also use your own domain in the url of your videoasks! 

By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.

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Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.

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To enable this, you will need to point your domain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your domain.

Step 1: Add a CNAME record

For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.mydomain.com), but you can also use a top-level domain (e.g. mydomain.com) if you prefer.

Note, however, that the domain you use will only be able to display videoasks, not other types of content like your homepage or blog.

1.

Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) 

2.

Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.

Learn how to add a CNAME record for: GoDaddy, Siteground, HostGator, Bluehost, Hostinger, 123-reg

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3.

Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:

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4.

If required, select which domain you want to add a CNAME record to

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5.

Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. 

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Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.

6.

In the CNAME or "point to" field enter alias.videoask.com

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Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.

5.

Click Save or Add CNAME Record 

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That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.

Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.

Step 2: Add a custom domain to your brand

Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to a brand you have created.

Note: This setting is only available in the web app.

1. Go to Settings

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2. Select a brand you want to whitelabel and click Edit or click + Add brand to create a new brand

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3. Enter the subdomain you want to display in the url of your videoasks (the same subdomain you just added a CNAME record for).

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4. While things are being set up, a yellow dot will display next to your custom domain name.

Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be set to green and you're ready to rock!

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Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 

SSL Certificates

An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.

To trigger the creation of an SSL certificate:

1.

Follow the steps above and wait until the custom domain status shows green.

2.

Load a videoask with this brand.

That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).

Custom Domain Content

Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.

Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

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