VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
<div class="step">2.Click the dropdown arrow next to Branding. Now you'll see your branding options:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
<div class="step">3.Select No branding to remove the default VideoAsk branding.</div>
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-brand-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
<div class="step">1.Select the videoask you want to customize and click Settings.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
<div class="step">2.Click + Add brand.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
<div class="step">3.Choose the name of your brand and click Create.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
<div class="step">4.Click Upload or drag and drop the image file you want to use as a logo.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
<div class="step">5.Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="/help/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 16:9 format 400 x 160 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
<div class="step">1.Select the videoask you want to add an existing brand to and click Settings.</div>
<div class="step">2.From the Branding dropdown list, choose one of the brands you have created.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
<div class="step">3.Select the branding you want to apply to this videoask.</div>
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
<div class="step">1.Go to your videoask Settings.</div>
<div class="step">2.In the branding section, select the desired brand and click Edit.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
<div class="step">3.When you are finished with your changes, click Save changes.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
<div class="step">1.Select a videoask and go to its Settings.</div>
<div class="step">2.Click Customize next to the Branding section.</div>
<div class="step">3.Click Delete.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks. Just make sure you really don't need them - deletions cannot be reversed! 
<h2>Delete a videoask</h2>
<div class="step">1.Click the three vertical dots next to your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
<div class="step">2.From the videoask menu, select Delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
<div class="step">3.To verify you really want to delete your videoask, type its name </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
<div class="step">4.If you're 100% sure you want to delete, click Yes, delete it</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
<h2>Delete a response</h2>
<div class="step">1.Select the videoask you want to manage</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741632/2020-10-30_10-38-59.png" alt="2020-10-30_10-38-59.png" width="565" height="398">
<div class="step">2.Click the three vertical dots on the response you want to delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
<div class="step">3.Select Delete</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
<div class="step">3.If you're 100% sure you want to delete this response, click Yes, delete it</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.

How to delete responses and videoasks

Are you looking for a way to categorize your respondents and create a neat inbox? A great way to tidy up your answers is to add tags to them.
By adding one or more tags to your answers, you’re creating categories that you can later use to sort and filter answers in your inbox. 
To start tagging:
<div class="step">1.Select a videoask that already has some answers and click Tag this Human (or the name of your respondent, if you know who they are).</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887071/Tag_this_Human.png" alt="Tag_this_Human.png">
<div class="step">2.Type the name of your new tag and click + to save it. In this example I’ll create a tag to categorize anonymous answers.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720392/Tag_Anonymous.png" alt="Tag_Anonymous.png" width="374" height="238">
<aside>
Tip! If you want to know who your respondents are, you can add a contact form to your videoask. Check out this article to find out how.
</aside>
<div class="step">3.Now you’ll see a list of all the tags you’ve created. Toggle the switches to add them to the answer, click + New tag to create another tag or Done to save your changes.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720452/Tag_Switches.png" alt="Tag_Switches.png" width="378" height="440">
<aside>
Tip! If you’ve created several tags already, you can use the Search bar to easily find the one you’re looking for. 
</aside>
<div class="step">4.The Tag icon is now highlighted in yellow next to the answer you just tagged, and you can click it to edit your tags: </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720492/Tag_Tagged_as.png" alt="Tag_Tagged_as.png" width="261" height="203">
<div class="step">5.Now that you’ve tagged your answers, you can also use the dropdown list to filter them based on tags:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887571/Tag_Dropdown.png" alt="Tag_Dropdown.png">

Tag answers to your videoasks

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive notifications when messages are sent or received via your videoask.
<h2>What are Webhooks?</h2>
Webhooks are notifications sent automatically when triggered by a specific event. 
For VideoAsk, this event is a message from a respondent or the creator of a videoask. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
View our <a href="https://developers.videoask.com/#50000ed2-5e56-4747-b060-2dba7ef22991" target="_blank" rel="noopener">Webhook API documentation</a> to learn more.
<h2>How to set up Webhooks</h2>
<div class="step">1.Select the videoask you want to integrate with a Webhook and click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424072/2020-12-11_18-32-31.png" alt="2020-12-11_18-32-31.png" width="568" height="185">
<div class="step">2.In your Connect panel, select Webhooks</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424152/2020-12-11_18-33-23.png" alt="2020-12-11_18-33-23.png" width="630" height="306">
<div class="step">3.Click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424192/2020-12-11_18-33-59.png" alt="2020-12-11_18-33-59.png" width="555" height="260">
<div class="step">5.Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578051/2020-12-11_18-37-09.png" alt="2020-12-11_18-37-09.png" width="584" height="359">
<div class="step">6.Toggle the switches to choose which events trigger notifications and click Save.</div>
<ul>
<li>
form_response is triggered when a videoask is completed/abandoned and all audio or video media has been transcoded </li>
<li>
form_response_transcribe triggers when a videoask has been completed or abandoned and all media has been transcribed</li>
<li>
form_author_message is triggered when a message is created by you, the videoask creator</li>
<li>
form_contact_message is triggered when a message is created by a contact</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424312/2020-12-11_18-38-10.png" alt="2020-12-11_18-38-10.png" width="598" height="371">
<div class="step">7.To test your Webhook, click View delivieries</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079578551/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png"></h2>
<div class="step">8.Click Send test response</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424652/2020-12-11_18-48-50.png" alt="2020-12-11_18-48-50.png">
<div class="step">9.Now watch your notifications roll in!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424672/2020-12-11_18-43-05.png" alt="2020-12-11_18-43-05.png">
<h2>Add more Webhooks</h2>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079424472/2020-12-11_18-44-50.png" alt="2020-12-11_18-44-50.png"></h2>
<h2>Edit or delete a Webhook</h2>
If you want to change an existing Webhook or remove it completely:
<div class="step">1.Click Edit next to your Webhook.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578471/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png">
<div class="step">2.Make any desired changes and click Save to update your Webhook. Or click Delete this webhook to remove it from your videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578671/2020-12-11_18-50-49.png" alt="2020-12-11_18-50-49.png">

Add Webhooks to your videoasks

Want to be a rockstar who takes advantage of the features of BOTH VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
 
This guide creates a sequence starting with a typeform, redirecting to a videoask, and finishing back at another typeform. This set-up will require being on a paid account for both <a href="https://www.videoask.com/pricing" target="_self">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
 
1. Create Typeform A 
Check out this <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_self">article</a> to create your first typeform! 
<ul>
<li>Include a question asking for the respondent's name and make it required</li>
<li>Include a question asking for the respondent's email and make it required</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
2. Create Typeform B
<ul>
<li>Add hidden fields question type</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
<ul>
<li>
add name and email as fields to include (you’ll see the updated URL above the preview)
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
<ul>
<li>Edit the Button Link of Typeform B’s thank you screen to redirect to a particular URL. This way, when someone completes Typeform B, they will be sent to the webpage of your choice, and not back to the beginning of Typeform B.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
 
<div class="step">3.Create your videoask.</div>
Learn about creating your first videoask <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a>!
<ul>
<li class="wysiwyg-text-align-left">Go into Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
<ul>
<li class="wysiwyg-text-align-left">
Turn on Collect contact details and make sure you're collecting Name and Contact
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
<ul>
<li class="wysiwyg-text-align-left">Go to Edit this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
<ul>
<li style="font-weight: 400;">Under your last step, edit the logic to always jump to URL </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
<ul>
<li style="font-weight: 400;">
enter Typeform B’s URL with the hidden fields included and edit it by removing the XXXs and inserting the variable for Contact name and Contact email using the @ key to pull up a list of variables
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
<ul>
<li style="font-weight: 400;">Go to Share this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
<ul>
<li style="font-weight: 400;">Add variables contact_name and contact_email under “Share your URL”</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
<ul>
<li style="font-weight: 400;">Copy that URL</li>
</ul>
4. Edit Typeform A’s Thank You Screen
<ol>
</ol><ul>
<li style="font-weight: 400;">
Edit the button link: paste the copied videoask share URL with variables for email and name added 
</li>
<li style="font-weight: 400;">
click + to replace “Jane Doe” example email and names:
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>

<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
5. Publish Typeform A + Typeform B
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
6. Test your sequence by opening Typeform A and going through the process! :) 
 
Keep in mind:
<ul>
<li style="font-weight: 400;">
Responses to Typeform A’s questions will appear in Typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to Typeform B’s questions will appear in Typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk interactions feed/inbox
</li>
</ul>

How to connect your videoasks to and from your typeforms

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
<div class="step">1.Select the videoask you'd like to connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
<div class="step">2.Click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
<div class="step">5.To continue, click Add</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
<div class="step">6.A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
<div class="step">7.Enter your updated authentication name and click Edit to save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
<div class="step">8.Click Next</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
<div class="step">9.You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
<div class="step">10.When prompted in a pop up window, Login to your Hubspot account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
<div class="step">13.That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
<div class="step">1.New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
<div class="step">2.To view the details of a response, click the contact Name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
<div class="step">3.Go to Filter activities</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
<div class="step">4.Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
<div class="step">5.Click View interaction to read or watch their response</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
<div class="step">7.To reply using VideoAsk, then select View interaction in VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

Looking to collect feedback after a workshop or share your videoask in a presentation? 
Embed your videoask in Google Slides or other presentation tools like Keynote and Powerpoint with this quick trick.
Note: Bear in mind this is not a true embed. Respondents will be directed to a new tab or window to interact with your videoask; they will not be able to do so from within the presentation.
<h2>Insert a videoask into your presentation</h2>
<div class="step">1.Go to Share this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260951/2020-12-09_18-22-19.png" alt="2020-12-09_18-22-19.png" width="520" height="165">
<div class="step">2.Click the Email tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260991/2020-12-09_18-23-48.png" alt="2020-12-09_18-23-48.png">
<div class="step">3.Right click on the email gif that displays in the preview and select Save Image As...</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079261011/2020-12-09_18-23-30.png" alt="2020-12-09_18-23-30.png"> 4. In Google Slides, Insert an image and select the file of the videoask gif you downloaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136472/2020-12-09_18-35-45.png" alt="2020-12-09_18-35-45.png">
<div class="step">5.The slide will now display a gif of your videoask (but is not yet linked, so you're halfway there!).</div>
Note: The gif is a visual sample of your videoask, not a true embed. To allow people to open and interact with your videoask, you still need to link to it (see below).
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135632/2020-12-09_18-24-15__1_.gif" alt="2020-12-09_18-24-15__1_.gif">
6. In VideoAsk, go to the Link tab in your share menu and Copy your videoask url
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260891/2020-12-09_18-25-23.png" alt="2020-12-09_18-25-23.png" width="490" height="284">
<div class="step">7.In Google Slides, select the gif and click Insert link, then paste the link of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135952/2020-12-09_18-25-49.png" alt="2020-12-09_18-25-49.png">
Now, when someone clicks the gif in your presentation, they will be redirected to your videoask in a new tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135852/2020-12-09_18-26-41.png" alt="2020-12-09_18-26-41.png">
If desired, you can link to your videoask in multiple ways:
<ul>
<li>link the animated gif </li>
<li>show the full videoask link as text</li>
<li>add a QR code (requires use of a QR code generator)</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136912/2020-12-09_18-44-28.png" alt="2020-12-09_18-44-28.png">

Add a videoask to a Google Slides presentation

Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks!  By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="433" height="69">
Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="457" height="68"></h2>
To enable this, you will need to point your domain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your domain.
<h2>Step 1: Add a CNAME record</h2>
For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.mydomain.com), but you can also use a top-level domain (e.g. mydomain.com) if you prefer.
Note, however, that the domain you use will only be able to display videoasks, not other types of content like your homepage or blog.
<div class="step">1.Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) </div>
<div class="step">2.Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.</div>
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png">
<div class="step">3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
<div class="step">4.If required, select which domain you want to add a CNAME record to</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118">
<div class="step">5.Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.
<div class="step">6.In the CNAME or "point to" field enter alias.videoask.com</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
<div class="step">5.Click Save or Add CNAME Record </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available in the web app.
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select a brand you want to whitelabel and click Edit or click + Add brand to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain you want to display in the url of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be set to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
<div class="step">1.Follow the steps above and wait until the custom domain status shows green.</div>
<div class="step">2.Load a videoask with this brand.</div>
That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

Domain Whitelabeling

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

Frequently asked questions

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
<div class="step">1.Sign in and click + New Videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
<div class="step">2.Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.</div>
<div class="step">3.Optionally, toggle the +Notes switch to enable speaker notes for yourself.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
<div class="step">4.Hit the big red Record button to start recording.</div>
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
<div class="step">5.Click No to give it another go, or Yes if you’re ready to share your videoask with the world.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
<div class="step">6.You can add some overlay text to your video:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
<div class="step">7.Then select Next step.</div>
<div class="step">8.Choose how you want people to answer your question:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
<div class="step">9.When you’re done, click Continue.</div>
<div class="step">10.It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
<div class="step">11.Hit Create videoask when you feel like you’re ready to share your videoask with the world.</div>
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

<a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> lets you connect Videoask to 1,500+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. 
<h1>Getting Started with Zapier</h1>
Sign up for a free <a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> account, from there you can jump right in. If you have any additional questions, you can reach out to contact@zapier.com.
<h1>How do I connect Videoask to Zapier?</h1>
<div class="step">1.Sign in to your Videoask account, select the videoask you want to add a Zap to and click Connect.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051545411/Connect.png" alt="Connect.png">
<div class="step">2.Click Connect on Zapier.com in the connect panel.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546771/Connect_on_Zapier.png" alt="Connect_on_Zapier.png" width="399" height="541">
<div class="step">3.Click Connect to 2000+ Apps or select an app from the list.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546851/Zapier_Connect_Apps.png" alt="Zapier_Connect_Apps.png">
<div class="step">4.Now choose VideoAsk as the app and New Response or New Response (with transcription) as the trigger event and hit Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433932/VA_App_TriggerEvent.png" alt="VA_App_TriggerEvent.png">
<div class="step">5.Select your VideoAsk account and click Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546931/Zapier_Select_VA_Account.png" alt="Zapier_Select_VA_Account.png">
<div class="step">6.Select the videoask you want to add a Zap to and click Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433972/Select_VA.png" alt="Select_VA.png">
<div class="step">7.Test your data by selecting Test &amp; Review or Test &amp; Continue. You can also skip this step by clicking Skip Test.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546991/TestData_VA.png" alt="TestData_VA.png">
<div class="step">8.Now you’ll see some sample data pulled in from your videoask. You can click See More Samples to do just that, or Done Editing to move on to the next step.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547291/VA_Samples.png" alt="VA_Samples.png">
9. Nice, you’re done with setting up the first part of your Zap.  Hover over the second part and click Edit to set up where to send data from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434372/PartTwo.png" alt="PartTwo.png">
<div class="step">10.Select an app from the list. In this example we’ll create a Zap using Google Sheets.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547391/SelectApp_GoogleSheets.png" alt="SelectApp_GoogleSheets.png">
<div class="step">11.Choose an app and an event and hit Continue. In the example below, a new response to your videoask will create a new row in Google Sheets.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547551/GSh_App_TriggerEvent.png" alt="GSh_App_TriggerEvent.png">
<div class="step">12.Select the email address of your Google Sheets account and click Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434512/Zapier_Select_Google_Account.png" alt="Zapier_Select_Google_Account.png">
<div class="step">13.Select the Drive, Spreadsheet and Worksheet you want to use and click Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547791/Drive_Spreadsheet_Worksheet.png" alt="Drive_Spreadsheet_Worksheet.png">
<div class="step">14.Head to the Test Data section to check if your Zap is working properly.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434572/SendData.png" alt="SendData.png">
Here you can test the integration by sending some data to your chosen app. This is what a successful test looks like:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547891/SuccessfulTest.png" alt="SuccessfulTest.png">
<div class="step">15.You’re all set! All you have to do is toggle the switch in the top right corner or at the bottom of the editor to activate the integration.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547911/Zapier_ToggleSwitch.png" alt="Zapier_ToggleSwitch.png">
Now you’ll see the new Zap in your list of integrations, where you can activate or deactivate a Zap by toggling the switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434672/AppList.png" alt="AppList.png">

Connect Videoask to hundreds of other apps with Zapier

If you reuse your brand on different videoasks and want to stay consistent in videoask appearance, then creating default brand settings will save you time. 
Don't have a brand yet? <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">Learn how to set up a brand</a>.
<h2>Set default brand language, colors and button shape</h2>
<div class="step">1.From your user menu, select your organization's Overview</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072514432/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="492" height="514">
<div class="step">2.Select a brand to set default settings for it</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072752151/2020-10-13_17-26-15.png" alt="2020-10-13_17-26-15.png" width="490" height="532">
<div class="step">3.Choose a default language</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751731/2020-10-13_17-22-31.png" alt="2020-10-13_17-22-31.png" width="521" height="336">
<div class="step">4.Select default videoask colors</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751831/2020-10-13_17-22-05.png" alt="2020-10-13_17-22-05.png" width="537" height="414">
<div class="step">5.Set a default button border radius<img src="https://videoask.zendesk.com/hc/article_attachments/360072514092/2020-10-13_17-22-58.png" alt="2020-10-13_17-22-58.png" width="533" height="340"></div>
That's it! Now whenever you select this brand, these settings will be applied to your videoasks.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default brand settings

If you already know the name, email address or phone number of your respondents, you don’t have to ask them again. You can simply add this information to the end of the URL of your videoask link.
Use the format  below to add variables to your URL string and collect contact information from people you already know:
<ul>
<li>Name: contact_name=Reka
</li>
<li>Email address: contact_email=reka@typeform.com
</li>
<li>Phone number: contact_phone_number=%2B12025550308 ('%2B' is used to denote '+' sign for international numbers):</li>
</ul>
<ul>
<li>use # to add the first or only variable to your URL</li>
<li>use &amp; to add additional variables to your URL </li>
</ul>
So your videoask URL with variables will look something like the example below:
<a class="c-link" href="https://www.videoask.com/frayllcp6?contact_name=David&amp;contact_email=videoask@typeform.com" target="_blank" rel="noopener noreferrer" aria-describedby="slack-kit-tooltip">https://www.videoask.com/frayllcp6#contact_name=David&amp;contact_email=videoask@typeform.com</a>
With this method, your respondents will skip the contact form step when answering your videoask. Meanwhile, you’ll receive their answers with contact information inside your VideoAsk app. Want to use variables for other information? Learn more <a href="https://www.videoask.com/help/how-to-use-variables" target="_blank" rel="noopener">here</a>!

Use variables (hidden fields) to add contact information to your videoask URL

Do you want to allow other people to create or respond to your videoasks from the same account? 
Invite colleagues, clients, or students to your team to collaboratively manage your videoasks!
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
<div class="step">1.Open your user menu by selecting your email address</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
<div class="step">2.Select Overview</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
<div class="step">3.Click Update name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
<div class="step">4.Enter the desired name and click Submit</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Invite collaborators to help manage all of your videoasks or just those within a specific <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>.
<div class="step">1.Under the Team tab, select + person</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078974172/2020-12-08_15-34-07.png" alt="2020-12-08_15-34-07.png" width="662" height="361">
<div class="step">2.Enter the email address of the person you would like to invite and select whether to make them a Member or Admin</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975632/2020-12-08_15-23-48.png" alt="2020-12-08_15-23-48.png" width="542" height="589">
<div class="step">3.If inviting the team member as a Member, you can restrict their access to a specific folder within your Organization. To do this, select Specific folders before sending the invitation.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975612/2020-12-08_15-23-35.png" alt="2020-12-08_15-23-35.png" width="541" height="590">
<div class="step">4.Toggle permissions on/off for each folder. When ready, click Invite to send the invitation.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975552/2020-12-08_15-28-10.png" alt="2020-12-08_15-28-10.png" width="546" height="599">
Note: To restrict access to specific folders, you will need to <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">create folders</a> first.
<div class="step">5.This person will receive an email with a link to join your organization</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
<div class="step">6.Add or remove team members at any time. The total number of used and available seats on your plan will be displayed at the top of your team member list.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105391/2020-12-08_15-55-39.png" alt="2020-12-08_15-55-39.png" width="620" height="331">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Update team roles and permissions</h2>
<div class="step">1.You can change the role and folder permissions of team members at any time. In the list of your current team members, select from the drop-down menu to change their role.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105531/2020-12-08_16-00-02.png" alt="2020-12-08_16-00-02.png" width="522" height="377">
<div class="step">2.To update folder permissions for a specific team member, select the lock folder icon. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078976252/2020-12-08_15-55-39.png" alt="2020-12-08_15-55-39.png" width="562" height="300">
3. Toggle the folders on/off to adjust the team members' access to each one. When ready, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105751/2020-12-08_16-03-12.png" alt="2020-12-08_16-03-12.png" width="512" height="520">
<div class="step">4.To remove someone from your team, click the Remove icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105611/2020-12-08_15-55-39.png" alt="2020-12-08_15-55-39.png">
<h2>Switch Organizations</h2>
<div class="step">1.Click your user menu and Switch organization</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
<div class="step">2.A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
<div class="step">1.While logged into the appropriate Organization, go to the Notifications tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
<div class="step">2.Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
<div class="step">1.Go to your videoask Settings </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
<div class="step">2.Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
 
<h2>Pause auto-play</h2>
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

If you've created more than a handful of videoasks with your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, you've probably noticed things can get complicated fast! 
Luckily you can organize your videoasks into folders and restrict who can access which folder to keep things nice and tidy. 👌
<h2>Organize your videoasks into folders</h2>
<div class="step">1.Create a new folder by clicking the + New folder icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084011/2020-12-07_18-00-01.png" alt="2020-12-07_18-00-01.png" width="519" height="186">
<div class="step">2.Give your folder a name and click Create</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954272/2020-12-08_13-57-56.png" alt="2020-12-08_13-57-56.png" width="561" height="303">
<div class="step">3.Your new folder will now appear in the left sidebar above all of your videoasks. Drag and drop videoasks to add them to the folder.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954532/2020-12-07_18-01-07.png" alt="2020-12-07_18-01-07.png" width="391" height="758">
<div class="step">4.Add as many videoasks as you would like to the folder. To see all the videoasks in a folder, click the folder icon to expand it.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084431/2020-12-07_18-02-13.png" alt="2020-12-07_18-02-13.png" width="373" height="537">
You can create as many folders as needed for different teams and projects. Bear in mind when grouping videoasks into folders that you can control the permissions of your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> on a folder by folder basis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078967912/2020-12-08_15-14-45.png" alt="2020-12-08_15-14-45.png" width="400" height="705">
<h2 class="wysiwyg-text-align-left">Rename a folder</h2>
1. Click the three vertical dots expand the folder menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085051/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
2. Select Rename folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360078955252/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
3. Enter the new name and click Rename
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085111/2020-12-07_18-03-53.png" alt="2020-12-07_18-03-53.png">
<h2 class="wysiwyg-text-align-left">Manage folder permissions</h2>
If you have multiple clients or projects you are managing out of the same <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Team</a>, you may want to restrict which videoasks they can access.
<div class="step">1.To do so, go to the folder menu and select Set permissions</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078956832/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="422" height="463">
<div class="step">2.Here you will see all current members of your team listed. To manage the folder permissions of an existing team member, click the folder lock icon.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078959232/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png">
<div class="step">3.By default, each team member will have access to all content. To restrict access to specific folders, select Specific folders</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962592/2020-12-08_14-39-56.png" alt="2020-12-08_14-39-56.png" width="502" height="531">
4. Toggle the permissions for each folder on/off as desired. When finished, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962772/2020-12-08_14-37-40.png" alt="2020-12-08_14-37-40.png" width="549" height="587">
Note: Videoasks in the root folder (the main area in the left sidebar) will remain accessible to all members. If you would like team members to not see any videoasks in the root folder, you will need to add each videoask to a sub folder and restrict access accordingly.
5. To invite a new team member to specific folder(s), click the + person icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093131/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png" width="623" height="331">
6. Enter the new team member's email address and select Specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078965512/2020-12-08_14-50-56.png" alt="2020-12-08_14-50-56.png" width="483" height="531">
7. Toggle folders on/off to give or remove access
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093831/2020-12-07_18-05-41.png" alt="2020-12-07_18-05-41.png" width="479" height="552">
8. Click Invite to add your new team member to your Organization, with restricted access to these specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078964492/2020-12-07_18-06-15.png" alt="2020-12-07_18-06-15.png" width="537" height="615">

Manage folders and folder permissions

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
Connecting your VideoAsk to these tools will track three events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>lead_generated (a responded completed the contact collection form in your videoask)</li>
</ul>
<h2>To connect these apps:</h2>
<div class="step">1.Once you have created your videoask, click Connect </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
<div class="step">3.To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
<div class="step">4.To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

When you’re on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow or Brand plan</a> and someone completes your videoask they will see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442712/end_screen_1.png" alt="end_screen_1.png" width="632" height="308">
If you’d like to edit this end screen you can do so by customizing your videoask’s text. To learn more about customizing your videoask’s language and texts, <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">check out this article. </a>
<h2>To customize the text for your end screen:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
<div class="step">2.Click Customize text next to the Language section.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076435892/interface_text_2.png" alt="interface_text_2.png" width="464" height="812">
<div class="step">3.Name your custom language, select the base language, and hit Create. (You can name your custom language anything you'd like!)</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657831/end_screen_4.png" alt="end_screen_4.png" width="629" height="267">
4. Now you’ll see all the text elements of your videoask interface. Scroll down to VideoAsk last step success message (1) and (2) to edit the end screen text.
Note: You can edit both those fields with up to 140 characters and use emojis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448432/end_screen_5.png" alt="end_screen_5.png">
5. When you are finished editing, make sure to click Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448452/end_screen_6.png" alt="end_screen_6.png" width="639" height="348">
Now your end screen will display your custom text:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657931/end_screen_8.png" alt="end_screen_8.png">
<h2>Change the color of the end screen’s background:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Change the Primary Color to whatever color you’d like
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442732/end_screen_3.png" alt="end_screen_3.png">
This will set the color for all first-level interactive elements (like buttons) as well as the background color for your end screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657911/end_screen_7.png" alt="end_screen_7.png">

Customize the end screen of your videoask

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
<div class="step">1.Select the videoask you want to add more steps to.</div>
<div class="step">2.Click + Add more steps or Edit this Videoask to add more questions.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075283952/multi_step_10.png" alt="multi_step_10.png" width="450" height="393">
<div class="step">3.Now you’ll see the steps you already have in your videoask:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075490591/multi_step_20.png" alt="multi_step_20.png" width="570" height="286">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can <a href="/help/360054225192" target="_self">change the answer type</a> under Edit this step.
<div class="step">4.Click Add another question to record or upload a new video.</div>
<div class="step">5.Drag and drop steps to rearrange the order of your questions.</div>
<div class="step">6.Repeat until you’ve asked everything you wanted to ask.</div>

Create a multi step videoask

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

If you want to use a secondary camera or microphone, you don’t have to go to your browser settings anymore. Here’s how you can do it directly in the app.
To select your camera and microphone:
<div class="step">1.Click + New videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360058767631/Screen_Shot_2020-06-03_at_2.02.46_PM.png" alt="Screen_Shot_2020-06-03_at_2.02.46_PM.png" width="362" height="330">
<div class="step">2.Select Webcam.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360058608772/Screen_Shot_2020-06-03_at_2.57.30_PM.png" alt="Screen_Shot_2020-06-03_at_2.57.30_PM.png" width="541" height="659">
<div class="step">3.Click Select camera to choose how you want to record your video.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360058609372/Select_camera_Video.png" alt="Select_camera_Video.png">
<aside>
Tip! Install the <a href="https://snapcamera.snapchat.com/" target="_self">Snap Camera</a> to start using fun filters in your videoasks. But beware, it’s highly addictive.
</aside>
<div class="step">4.Click Select microphone to choose how you want to record your audio.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360058768811/Select_camera_Audio.png" alt="Select_camera_Audio.png">
Now you can start recording your videoask, and your camera and microphone settings will be saved for next time.

Select your camera and microphone

Follow these simple steps to add a widget or embed videoasks on your WordPress site. This will allow visitors to interact with and respond to your videoasks without leaving the page or site.
To add a videoask to your WordPress site, you have two options:
<div class="step">1.Embed videoasks directly within a page using an &lt;iframe&gt; code (similar to what is used to embed videos from YouTube and Vimeo).</div>
<div class="step">2.Embed a widget that will float at the bottom of your page or site and expand to display your videoask when activated (like <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">our friendly example here</a>!).</div>
<h2>Embed a videoask on a page</h2>
<div class="step">1.In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a> of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186372/2020-12-21_17-20-26.png" alt="2020-12-21_17-20-26.png" width="418" height="530">
<div class="step">2.On your WordPress page editor, click the + icon to add a new block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186252/2020-12-21_17-15-08.png" alt="2020-12-21_17-15-08.png" width="576" height="274">
<div class="step">3.Select the html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318691/2020-12-21_17-14-44.png" alt="2020-12-21_17-14-44.png" width="578" height="275">
Note: These instructions refer to the native WordPress builder. If you are using a different builder, the process for adding a new content block will differ. Look for the option to add "HTML" or "custom code".
<div class="step">4.Paste the iframe embed code into the html section</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318831/2020-12-21_17-20-47.png" alt="2020-12-21_17-20-47.png" width="614" height="292">
Pro tip! If you'd like your videoask to display with the answer buttons stacked on top of the video (ie mobile view) as opposed to split screen (your video on the left and answer buttons on the right), then edit the embed code so width equals less than 1024 pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318871/2020-12-21_17-21-36.png" alt="2020-12-21_17-21-36.png" width="660" height="377">
<div class="step">5.Hit Publish or Update. Then take a look at your page to enjoy your beautiful videoask!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186772/2020-12-21_17-22-14.png" alt="2020-12-21_17-22-14.png" width="650" height="456">
<h2 class="wysiwyg-text-align-left">Embed the videoask widget</h2>
To get started:
<div class="step">1.Configure your widget in our <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget builder</a></div>
<div class="step">2.Choose where to display the widget - on a single page, or everywhere on your website?</div>
<h2>Display the widget on a single page</h2>
<div class="step">1.In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget embed code</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
<div class="step">2.On your WordPress page editor, add an html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321691/2020-12-21_17-46-07.png" alt="2020-12-21_17-46-07.png" width="580" height="276">
<div class="step">3. Paste the widget code into the html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321711/2020-12-21_17-46-47.png" alt="2020-12-21_17-46-47.png">
Note: The widget code comes with instructions (included within &lt;?--xxx and--&gt;). These instructions will not appear on your page, but you can delete them if you want to tidy up the code. 
<div class="step">4.Hit Publish or Update and enjoy your widget on your page!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080322011/2020-12-21_17-45-22.png" alt="2020-12-21_17-45-22.png">
<h2>Display the widget everywhere</h2>
To display the VideoAsk widget throughout your WordPress site, you'll need to add the embed code to the header or footer. There are a few different ways to add this code: edit your theme code or install a plugin to edit the <a href="https://wordpress.org/search/header+footer" target="_blank" rel="noopener">header and footer code</a>.
<h2>Edit theme code</h2>
<div class="step">1.In the VideoAsk app, copy the widget code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
<div class="step">2.On your WordPress site, open the theme editor</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080403811/2020-12-22_14-03-38.png" alt="2020-12-22_14-03-38.png" width="217" height="481">
<div class="step">3.In the theme files, select footer.php</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080276332/2020-12-22_14-04-08.png" alt="2020-12-22_14-04-08.png">
<div class="step">4.Inside the body tag (&lt;/body&gt;), paste the widget code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277632/2020-12-22_14-06-42.png" alt="2020-12-22_14-06-42.png">
<div class="step">5.Click Update file to save your changes and embed your widget</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277672/2020-12-22_14-07-12.png" alt="2020-12-22_14-07-12.png">
All done! Now enjoy the sight of your widget throughout your site. 🙂
<h2>Edit header or footer code using a plugin</h2>
<div class="step">1.Install a header and footer plugin (this examples uses the <a href="https://wordpress.org/plugins/insert-headers-and-footers/">Insert Headers and Footers plugin</a>, but others will work as well)</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080405771/2020-12-22_14-23-16.png" alt="2020-12-22_14-23-16.png">
<div class="step">2.Once your plugin is installed, open the plugin to configure its settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404571/2020-12-22_14-09-12.png" alt="2020-12-22_14-09-12.png" width="419" height="460">
<div class="step">3.In the VideoAsk app, copy the widget embed code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="582" height="784">
<div class="step">4.On your WordPress site, in either the "Scripts in Body" or "Scripts in Footer" section, paste the widget embed code. Click Save.<img src="https://videoask.zendesk.com/hc/article_attachments/360080404511/2020-12-22_14-10-31.png" alt="2020-12-22_14-10-31.png"></div>
That's it! Now your widget will appear on every page of your site. 🙂
<h2>Advanced Options</h2>
Looking for more options to display video widgets on your WordPress site? Explore our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.
A few options from our code snippet library:
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Show the widget on every page except this one</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Do not display the widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click a button to display a videoask</a>
Note: These are examples. To use them on your own website, you will need to update the generic embed code generated in the VideoAsk app.

Embed a videoask on your WordPress site

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask">t</a><a href="/help/My-first-videoask" target="_self">his</a><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="/help/Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="/help/Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

Do you want your respondents to get the <a href="https://www.videoask.com/help/tips-inspiration/how-to-manage-the-quality-of-your-video-responses" target="_blank" rel="noopener">best quality recording</a> for your use case? Find out when it's best to use Streamed Recording (previously called "Live Recording"), and when to switch to Uploaded Recording. 
NOTE: Streamed Recording is the default setting for all videoasks created after August 19, 2020. 
<h2>To change from Streamed Recording to Uploaded Recording:</h2>
<div class="step">1.Open the Settings of your videoask </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373952/2020-12-23_09-48-30.png" alt="2020-12-23_09-48-30.png" width="504" height="152">
<div class="step">2.In the Recording tab, select Upload</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080390212/Screen_Shot_2020-12-23_at_1.21.46_PM.png" alt="Screen_Shot_2020-12-23_at_1.21.46_PM.png" width="531" height="506">
<h2>What is a Streamed Recording?</h2>
VideoAsk streams the video or voice recording and records it in real-time to the server. If the respondent does not accept the video, VideoAsk doesn't save the recording.
Streamed recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Streamed recording is not yet implemented for threaded replies, only for initial responses.
</aside>
Why choose Streamed Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough.</li>
</ul>
<h2>What is an Uploaded Recording?</h2>
VideoAsk captures the video or voice recording of the respondent and uploads it when the respondent accepts the recording.
This method caches the recording on the respondents' device until it has been accepted via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Streamed Recording is only an option for respondents. 
<h2>How to choose between Uploaded and Streamed Recording</h2>
What's the key difference between Uploaded and Streamed Recording?
<ul>
<li>Network speed is less relevant for Uploaded Recording, as it's just uploading a file from your device, not saving it as its being recorded.
</li>
<li>Streamed Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: <a href="https://www.videoask.com/testimonials-2" target="_blank" rel="noopener">Video Testimonials</a>, Compilation Videos 
Choose Streamed Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer Support, <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">Lead Generation</a>
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always upload a pre-recorded video instead of recording within VideoAsk. 
In this case, the only limitation that we impose is a max file size of 200MB. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to respond via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360080511851/2020-12-23_13-24-26.png" alt="2020-12-23_13-24-26.png" width="394" height="165">

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