VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
2. Click the dropdown arrow next to Branding. Now you'll see your branding options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
3. Select No branding to remove the default VideoAsk branding.
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-brand-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
1. Select the videoask you want to customize and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
2. Click + Add brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
3. Choose the name of your brand and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
4. Click Upload or drag and drop the image file you want to use as a logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
5. Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="/help/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 16:9 format 400 x 160 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
1. Select the videoask you want to add an existing brand to and click Settings.
2. From the Branding dropdown list, choose one of the brands you have created.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
3. Select the branding you want to apply to this videoask.
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
1. Go to your videoask Settings.
2. In the branding section, select the desired brand and click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
3. When you are finished with your changes, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
1. Select a videoask and go to its Settings.
2. Click Customize next to the Branding section.
3. Click Delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

Are you looking for a way to categorize your respondents and create a neat inbox? A great way to tidy up your answers is to add tags to them.
By adding one or more tags to your answers, you’re creating categories that you can later use to sort and filter answers in your inbox. 
To start tagging:
1. Select a videoask that already has some answers and click Tag this Human (or the name of your respondent, if you know who they are).
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887071/Tag_this_Human.png" alt="Tag_this_Human.png">
2. Type the name of your new tag and click + to save it. In this example I’ll create a tag to categorize anonymous answers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720392/Tag_Anonymous.png" alt="Tag_Anonymous.png" width="374" height="238">
<aside>
Tip! If you want to know who your respondents are, you can add a contact form to your videoask. Check out this article to find out how.
</aside>
3. Now you’ll see a list of all the tags you’ve created. Toggle the switches to add them to the answer, click + New tag to create another tag or Done to save your changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720452/Tag_Switches.png" alt="Tag_Switches.png" width="378" height="440">
<aside>
Tip! If you’ve created several tags already, you can use the Search bar to easily find the one you’re looking for. 
</aside>
4. The Tag icon is now highlighted in yellow next to the answer you just tagged, and you can click it to edit your tags: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720492/Tag_Tagged_as.png" alt="Tag_Tagged_as.png" width="261" height="203">
5. Now that you’ve tagged your answers, you can also use the dropdown list to filter them based on tags:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887571/Tag_Dropdown.png" alt="Tag_Dropdown.png">

Tag answers to your videoasks

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive response notifications when someone answers your videoask.
<h1>What are Webhooks?</h1>
Webhooks are notifications sent automatically when triggered by a specific event. 
For Videoask, this event is a response to your videoask, so the notification is triggered when someone answers your question. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
<h1>How to set up Webhooks</h1>
Here’s how you can set up a Webhook to receive notifications:
1. Select the videoask you want to integrate with a Webhook and click Connect:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151112/Group_80.png" alt="Group_80.png">
2. Click Connect next to the Webhooks section:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213312/Webhooks_Connect.png" alt="Webhooks_Connect.png">
3. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
4. Toggle the switches to choose the event that triggers your notifications and hit Save.
<ul>
<li>If you select form_response, you'll receive the transcoded version of the response information when someone completes or abandons your videoask.</li>
<li>If you select form_response_transcribe, you'll also receive the transcription of the response, which can take up to 3-4 minutes.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213432/Webhooks_Save.png" alt="Webhooks_Save.png">
All done, you can sit back and wait for the notifications from your Webhooks to roll in.
<h1>How to add more Webhooks</h1>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050263131/Webhooks_Another.png" alt="Webhooks_Another.png" width="450" height="613">
<h1>How to edit or delete Webhooks</h1>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151452/Webhooks_Edit.png" alt="Webhooks_Edit.png" width="450" height="613">
2. Now you can type to change the Webhook URL or click Delete this webhook to remove it from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051212192/Webhooks_Edit_Delete.png" alt="Webhooks_Edit_Delete.png" width="445" height="686">

Add Webhooks to your videoasks

Want to be a rockstar who takes advantage of the features of BOTH VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
 
This guide creates a sequence starting with a typeform, redirecting to a videoask, and finishing back at another typeform. This set-up will require being on a paid account for both <a href="https://www.videoask.com/pricing" target="_self">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
 
1. Create Typeform A 
Check out this <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_self">article</a> to create your first typeform! 
<ul>
<li>Include a question asking for the respondent's name and make it required</li>
<li>Include a question asking for the respondent's email and make it required</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
2. Create Typeform B
<ul>
<li>Add hidden fields question type</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
<ul>
<li>
add name and email as fields to include (you’ll see the updated URL above the preview)
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
<ul>
<li>Edit the Button Link of Typeform B’s thank you screen to redirect to a particular URL. This way, when someone completes Typeform B, they will be sent to the webpage of your choice, and not back to the beginning of Typeform B.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
 
3. Create your videoask.
Learn about creating your first videoask <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a>!
<ul>
<li class="wysiwyg-text-align-left">Go into Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
<ul>
<li class="wysiwyg-text-align-left">
Turn on Collect contact details and make sure you're collecting Name and Contact
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
<ul>
<li class="wysiwyg-text-align-left">Go to Edit this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
<ul>
<li style="font-weight: 400;">Under your last step, edit the logic to always jump to URL </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
<ul>
<li style="font-weight: 400;">
enter Typeform B’s URL with the hidden fields included and edit it by removing the XXXs and inserting the variable for Contact name and Contact email using the @ key to pull up a list of variables
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
<ul>
<li style="font-weight: 400;">Go to Share this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
<ul>
<li style="font-weight: 400;">Add variables contact_name and contact_email under “Share your URL”</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
<ul>
<li style="font-weight: 400;">Copy that URL</li>
</ul>
4. Edit Typeform A’s Thank You Screen
<ol>
</ol><ul>
<li style="font-weight: 400;">
Edit the button link: paste the copied videoask share URL with variables for email and name added 
</li>
<li style="font-weight: 400;">
click + to replace “Jane Doe” example email and names:
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>

<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
5. Publish Typeform A + Typeform B
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
6. Test your sequence by opening Typeform A and going through the process! :) 
 
Keep in mind:
<ul>
<li style="font-weight: 400;">
Responses to Typeform A’s questions will appear in Typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to Typeform B’s questions will appear in Typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk interactions feed/inbox
</li>
</ul>

How to connect your videoasks to and from your typeforms

If you reuse your brand on different videoasks and want to stay consistent in videoask appearance, then creating default brand settings will save you time. 
Don't have a brand yet? <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">Learn how to set up a brand</a>.
<h2>Set default brand language, colors and button shape</h2>
1. From your user menu, select your organization's Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072514432/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="492" height="514">
2. Select a brand to set default settings for it
<img src="https://videoask.zendesk.com/hc/article_attachments/360072752151/2020-10-13_17-26-15.png" alt="2020-10-13_17-26-15.png" width="490" height="532">
3. Choose a default language
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751731/2020-10-13_17-22-31.png" alt="2020-10-13_17-22-31.png" width="521" height="336">
4. Select default videoask colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751831/2020-10-13_17-22-05.png" alt="2020-10-13_17-22-05.png" width="537" height="414">
5. Set a default button border radius<img src="https://videoask.zendesk.com/hc/article_attachments/360072514092/2020-10-13_17-22-58.png" alt="2020-10-13_17-22-58.png" width="533" height="340">
That's it! Now whenever you select this brand, these settings will be applied to your videoasks.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default brand settings

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>.
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.
How can I add GDPR consent to my videoasks?
Option a) Edit the contact form heading and button to include a consent message and a consent call to action button, by <a href="/help/Customize-the-text-of-your-VideoAsk-interface" target="_self">editing your interface texts</a>.
Option b) Create a videoask step asking for consent and outline the general terms. Give the respondent the choice to continue or not using a multiple-choice answer. <a href="/help/Use-Conditional-Logic" target="_self">Use logic</a> to allow them to continue or <a href="/help/Redirect-to-URL" target="_self">send them packing</a> ;)

Frequently asked questions

<a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> lets you connect Videoask to 1,500+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. 
<h1>Getting Started with Zapier</h1>
Sign up for a free <a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> account, from there you can jump right in. If you have any additional questions, you can reach out to contact@zapier.com.

<script src="https://zapier.com/zapbook/embed/widget.js?services=VideoAsk&amp;container=true&amp;limit=5,"></script>

<h1>How do I connect Videoask to Zapier?</h1>
1. Sign in to your Videoask account, select the videoask you want to add a Zap to and click Connect. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051545411/Connect.png" alt="Connect.png">
2. Click Connect on Zapier.com in the connect panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546771/Connect_on_Zapier.png" alt="Connect_on_Zapier.png" width="399" height="541">
3. Click Connect to 2000+ Apps or select an app from the list. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546851/Zapier_Connect_Apps.png" alt="Zapier_Connect_Apps.png">
4. Now choose VideoAsk as the app and New Response or New Response (with transcription) as the trigger event and hit Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433932/VA_App_TriggerEvent.png" alt="VA_App_TriggerEvent.png">
5. Select your VideoAsk account and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546931/Zapier_Select_VA_Account.png" alt="Zapier_Select_VA_Account.png">
6. Select the videoask you want to add a Zap to and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433972/Select_VA.png" alt="Select_VA.png">
7. Test your data by selecting Test &amp; Review or Test &amp; Continue. You can also skip this step by clicking Skip Test. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546991/TestData_VA.png" alt="TestData_VA.png">
8. Now you’ll see some sample data pulled in from your videoask. You can click See More Samples to do just that, or Done Editing to move on to the next step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547291/VA_Samples.png" alt="VA_Samples.png">
9. Nice, you’re done with setting up the first part of your Zap.  Hover over the second part and click Edit to set up where to send data from your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434372/PartTwo.png" alt="PartTwo.png">
10. Select an app from the list. In this example we’ll create a Zap using Google Sheets. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547391/SelectApp_GoogleSheets.png" alt="SelectApp_GoogleSheets.png">
11. Choose an app and an event and hit Continue. In the example below, a new response to your videoask will create a new row in Google Sheets. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547551/GSh_App_TriggerEvent.png" alt="GSh_App_TriggerEvent.png">
12. Select the email address of your Google Sheets account and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434512/Zapier_Select_Google_Account.png" alt="Zapier_Select_Google_Account.png">
13. Select the Drive, Spreadsheet and Worksheet you want to use and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547791/Drive_Spreadsheet_Worksheet.png" alt="Drive_Spreadsheet_Worksheet.png">
14. Head to the Test Data section to check if your Zap is working properly. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434572/SendData.png" alt="SendData.png">
Here you can test the integration by sending some data to your chosen app. This is what a successful test looks like:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547891/SuccessfulTest.png" alt="SuccessfulTest.png">
15. You’re all set! All you have to do is toggle the switch in the top right corner or at the bottom of the editor to activate the integration. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547911/Zapier_ToggleSwitch.png" alt="Zapier_ToggleSwitch.png">
Now you’ll see the new Zap in your list of integrations, where you can activate or deactivate a Zap by toggling the switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434672/AppList.png" alt="AppList.png">

Connect Videoask to hundreds of other apps with Zapier

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

If you already know the name, email address or phone number of your respondents, you don’t have to ask them again. You can simply add this information to the end of the URL of your videoask link.
Use the format  below to add variables to your URL string and collect contact information from people you already know:
<ul>
<li>Name: contact_name=Reka
</li>
<li>Email address: contact_email=reka@typeform.com
</li>
<li>Phone number: contact_phone_number=%2B12025550308 ('%2B' is used to denote '+' sign for international numbers):</li>
</ul>
<ul>
<li>use # to add the first or only variable to your URL</li>
<li>use &amp; to add additional variables to your URL </li>
</ul>
So your videoask URL with variables will look something like the example below:
<a class="c-link" href="https://www.videoask.com/frayllcp6?contact_name=David&amp;contact_email=videoask@typeform.com" target="_blank" rel="noopener noreferrer" aria-describedby="slack-kit-tooltip">https://www.videoask.com/frayllcp6#contact_name=David&amp;contact_email=videoask@typeform.com</a>
With this method, your respondents will skip the contact form step when answering your videoask. Meanwhile, you’ll receive their answers with contact information inside your VideoAsk app. Want to use variables for other information? Learn more <a href="https://www.videoask.com/help/how-to-use-variables" target="_blank" rel="noopener">here</a>!

Use variables (hidden fields) to add contact information to your videoask URL

Looking to white-label your VideoAsk URLs using your own subdomain? If you are on the BRAND plan, you can white-label your videoask URLs by pointing the CNAME of your subdomain to VideoAsk. For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.yourdomain.com), but you can also use a top-level domain (e.g. yourdomain.com) if you desire.
<h2>Add a CNAME record</h2>
Point the CNAME of your subdomain (or domain) to the subdomain "alias.videoask.com” by following these steps:
1. Sign in to your account with your domain host provider (GoDaddy, Siteground, etc). 
2. Locate the page on your domain host provider where your domain's DNS records are managed. (The page will be called something like DNS Management, Name Server Management, or Advanced Settings.)
3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
4. Add a new CNAME record for your subdomain (e.g. ask.yourdomain.com) making sure it points to: alias.videoask.com
5. Save your changes and wait up to 24hrs for the new DNS information to propagate.
6. In the meantime, go back to your VideoAsk account and add your subdomain (e.g. ask.yourdomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: this setting is only available in the web app.
<h2 class="wysiwyg-text-align-left">Add a custom domain to your brand</h2>
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select the brand you want to add DNS white-labeling to and click Edit or + Add brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain where you will be displaying your videoasks.
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. Once we detect your subdomain resolves to alias.videoask.com the status will be set to green and you're ready to rock. (Remember that this can take up to 24 hours for DNS information to propagate once you've made your changes on your domain hosting provider.)
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
1. Follow the steps above and wait until the custom domain status shows green.
2. Load a videoask with this brand.
That's it! All videoasks with your brand will now have a securely branded url (ie https://ask.yourdomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
The bare domain (e.g. https://ask.yourdomain.com) will redirect to your brand's redirect url.

Domain Whitelabeling

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
2. Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!
<img src="https://videoask.zendesk.com/hc/article_attachments/360072357291/2020-10-09_14-40-28.png" alt="2020-10-09_14-40-28.png" width="368" height="815">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
  Pause auto-play
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings:</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Relative text size</h2>
Change the text size of your overlay text relative to the size of the video.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 357px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950772/Screen_Shot_2020-08-24_at_4.04_5.png" alt="Screen_Shot_2020-08-24_at_4.04_5.png" width="251" height="57"></td>
<td class="wysiwyg-text-align-center" style="width: 373px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950692/Screen_Shot_2020-08-24_at_4.03_6.png" alt="Screen_Shot_2020-08-24_at_4.03_6.png" width="250" height="58"></td>
<td class="wysiwyg-text-align-center" style="width: 368px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950852/Screen_Shot_2020-08-24_at_4.06_1.png" alt="Screen_Shot_2020-08-24_at_4.06_1.png" width="251" height="60"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 357px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167851/overlay_text_size_3.gif" alt="overlay_text_size_3.gif" width="208" height="200"></td>
<td class="wysiwyg-text-align-center" style="width: 373px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950952/overlay_text_size_5.gif" alt="overlay_text_size_5.gif" width="208" height="200"></td>
<td class="wysiwyg-text-align-center" style="width: 368px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167871/overlay_text_size_7.gif" alt="overlay_text_size_7.gif" width="208" height="200"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
To connect these apps:
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
1. Select the videoask you want to add more steps to.
2. Click + Add more steps or Edit this Videoask to add more questions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043534852/MFVA_Multi_Step_Intro.png" alt="MFVA_Multi_Step_Intro.png" width="580" height="727">
3. Now you’ll see the steps you already have in your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043149171/MFVA_MultiStep.png" alt="MFVA_MultiStep.png">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can change the answer type under Edit this step.
4. Click Add another question to record or upload a new video.
5. Drag and drop steps to rearrange the order of your questions.
6. Repeat until you’ve asked everything you wanted to ask.

Create a multi step videoask

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> or above plan, you can control the length of video or audio answers people give to your videoasks.
For a new videoask:
1. Create a new videoask and select Open as the answer type. 
2. Select Video or Audio as one of the formats.
3. Toggle the Video/Audio length switch. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360043115992/MFVA_Control_Length.png" alt="MFVA_Control_Length.png">
4. Enter a numeric value as the maximum length of audio and video answers.
The unit used is seconds, and the largest number you can enter is 300, so an answer can be up to 5 minutes long.
5. Click Continue, adjust your settings, and hit Create. 
For an existing videoask:
1. Select a videoask with an Open type question and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150571/MFVA_Edit.png" alt="MFVA_Edit.png" width="609" height="533">
2. Click Edit this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150651/MFVA_Edit_Step.png" alt="MFVA_Edit_Step.png">
3. Go to the Answer section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043585791/MFVA_ControlLength.png" alt="MFVA_ControlLength.png">
4. Toggle the Video/Audio length switch and enter a limit.
5. Click Update.
When people start recording their audio or video answer, they'll see a timer counting down from the number of seconds you set as the answer limit to zero.

Control the length of video or audio answers

You can use Variables (previously known as Hidden Fields) to pass known information into your videoask URL. 
For example, if you already know your respondents' contact details, you don't have to ask them to fill out the contact form again.
Here are some use cases where Variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding marketing tracking</li>
<li>Tagging respondents by country</li>
</ul>
And here's how to add Variables to your videoask:
1. Hit Share this videoask. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790792/Group_4.png" alt="Group_4.png" width="349" height="151">
2. Click + Variables. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790612/Group_3.png" alt="Group_3.png">
4. Select one of the default variable options or click Add custom variable to create your own.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058798132/Variables.png" alt="Variables.png" width="446" height="544">
<aside>
Note! Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
</aside>
5. Now you can answer your own videoask with your Variables to collect some sample data. This is what your answers will look like with data from your Variables: <img src="https://videoask.zendesk.com/hc/article_attachments/360058945071/Frame_1.png" alt="Frame_1.png" width="357" height="285">
Want to know more about Variables? Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> Help Center article.

How to use variables

If you want to use a secondary camera or microphone, you don’t have to go to your browser settings anymore. Here’s how you can do it directly in the app.
To select your camera and microphone:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058767631/Screen_Shot_2020-06-03_at_2.02.46_PM.png" alt="Screen_Shot_2020-06-03_at_2.02.46_PM.png" width="362" height="330">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058608772/Screen_Shot_2020-06-03_at_2.57.30_PM.png" alt="Screen_Shot_2020-06-03_at_2.57.30_PM.png" width="541" height="659">
3. Click Select camera to choose how you want to record your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058609372/Select_camera_Video.png" alt="Select_camera_Video.png">
<aside>
Tip! Install the <a href="https://snapcamera.snapchat.com/" target="_self">Snap Camera</a> to start using fun filters in your videoasks. But beware, it’s highly addictive.
</aside>
4. Click Select microphone to choose how you want to record your audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058768811/Select_camera_Audio.png" alt="Select_camera_Audio.png">
Now you can start recording your videoask, and your camera and microphone settings will be saved for next time.

Select your camera and microphone

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> or above plan, you can use Conditional Logic in your multi step videoasks to skip steps, or to take people down a different path depending on their answers to previous questions. 
<iframe src="//fast.wistia.com/embed/iframe/t498iyj17c" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To use Conditional Logic:
1. Open up a multi step videoask or start adding steps to a one step one. You’ll see the Conditional Logic options under each step:<img src="https://videoask.zendesk.com/hc/article_attachments/360043144711/MFVA_Conditional_Logic.png" alt="MFVA_Conditional_Logic.png">
 
2. Click the dropdown arrow next to a condition to see available options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043539972/MFVA_Conditional_Logic_Dropdown.png" alt="MFVA_Conditional_Logic_Dropdown.png" width="350" height="606">
<h3 class="wysiwyg-text-align-center">Tip: Conditional Logic works best with Multiple Choice questions. For example, if someone answers No to a Yes/No question, you can skip follow up questions. You can also take people down different paths, for example, you can have Dog person and a Cat person follow up questions based on previous answers.</h3>

How to use conditional logic

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask">t</a><a href="/help/My-first-videoask" target="_self">his</a><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="/help/Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="/help/Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

Once you've collected answers to your videoasks, you can share your entire videoask's inbox! Don't want to share everything? No problem... just share content which belongs to a specific tag. With this feature you can create a tag-specific videoask playlists!
In order to share your inbox, you'll need to make your answers shareable (public). <a href="https://www.videoask.com/help/share-your-answers" target="_blank" rel="noopener">Learn how</a>!
 
<h1>To share your videoask’s entire inbox:</h1>
1. Select the videoask you’d like to share 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477431/Screen_Shot_2020-09-02_at_2.56_1.png" alt="Screen_Shot_2020-09-02_at_2.56_1.png" width="296" height="1021">
2. Click to view any of the answers you’ve received  
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262192/Screen_Shot_2020-09-02_at_2.58_1.png" alt="Screen_Shot_2020-09-02_at_2.58_1.png" width="591" height="341">
3. Click the share button for that answer 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262052/Group_142.png" alt="Group_142.png" width="242" height="366"> 
4. You’ll see Share all interactions (from your videoask)
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067477411/Group_146.png" alt="Group_146.png" width="404" height="467">
<ul>
<li>If you toggle the switch off and set the answer to private, people will see the following screen when they open the link:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="476" height="331">
<ul>
<li>If you toggle off the switch on, you can share a link with a view of the whole inbox:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477451/share_inbox_3.gif" alt="share_inbox_3.gif">
 
<ul>
<li>You can also choose whether to Include replies or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067265912/Group_143.png" alt="Group_143.png" width="363" height="199"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared inbox will also include any subsequent replies to the initial answers you collected.</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480331/Screen_Shot_2020-09-02_at_3.53.51_PM.png" alt="Screen_Shot_2020-09-02_at_3.53.51_PM.png" width="583" height="290">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067264952/Screen_Shot_2020-09-02_at_3.54.04_PM.png" alt="Screen_Shot_2020-09-02_at_3.54.04_PM.png" width="588" height="291">
 
<h2 class="wysiwyg-text-align-left">You can share your inbox with all filters:</h2>
The default view will be the Everyone tag, with the option to view by each tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262232/share_inbox_1.gif" alt="share_inbox_1.gif" width="560" height="272">
<h3 class="wysiwyg-text-align-left"> </h3>
<h2 class="wysiwyg-text-align-left">You can share your inbox with a default filter:</h2>
The default view will be the tag you choose,  with the option to view by the other tags.
<ul>
<li class="wysiwyg-text-align-left"> Click on Default tag (filter) to show </li>
</ul>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067262092/Group_144.png" alt="Group_144.png" width="405" height="468">
<ul>
<li class="wysiwyg-text-align-left"> and select the tag (filter) you'd like to appear by default</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262132/Group_147.png" alt="Group_147.png" width="273" height="303">
<ul>
<li>this will provide a different URL that will show the default tag (filter) view</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266832/Group_151.png" alt="Group_151.png" width="412" height="218">
<ul>
<li class="wysiwyg-text-align-left">You can also decide whether to Hide all other tags or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262152/Group_148.png" alt="Group_148.png" width="510" height="270">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle on the switch to Hide all other tags, the URL for the Default tag (filter) will show only the tag you have selected as the default tag. </li>
</ul>
</li>
</ul>
In this example, only the interactions tagged as "feedback" will appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262212/share_inbox_2.gif" alt="share_inbox_2.gif" width="677" height="329">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle off the switch to Hide all other tags, the URL for the Default tag (filter) can be view by each tag.</li>
</ul>
</li>
</ul>
In this example, the interactions tagged as "feedback" will appear by default, and other tags can be viewed
<img src="https://videoask.zendesk.com/hc/article_attachments/360067267612/share_inbox_3.gif" alt="share_inbox_3.gif" width="677" height="329">
 
 
<h1>To embed your entire videoask inbox:</h1>
You can embed your videoask inbox into your webpage by using our iframe embed code and inserting the share inbox URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share and embed your entire inbox (and filter by tag)

Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. 
To duplicate a videoask:
1. Click the three dots next to the videoask you want to duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779">
2. Click Duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png">
The duplicate instantly shows up in the list of your videoasks as a copy of the original. 
If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.

Duplicate your videoask

If you would like to "close" a videoask to stop receiving replies or redirect respondents after they view your response, this can be done by choosing the reply answer type.
<h1>To set the answer type:</h1>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)

Set reply answer type

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording. 
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065255751/image__1_.png" alt="image__1_.png" width="372" height="159">
<h1>What is an Uploaded Recording?</h1>
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents. 
<h1>What is a Live Recording?</h1>
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Live recording is not yet implemented for threaded replies, only for initial answers.
</aside>
Why choose Live Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough. 
</li>
</ul>
What's the key difference between Uploaded and Live Recording?
<ul>
<li>Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
</li>
<li>Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection. 
</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: Testimonials, Compilation videos 
Choose Live Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always just upload a pre-recorded video instead. In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360058333091/Screenshot_2020-05-28_at_06.38.13.png" alt="Screenshot_2020-05-28_at_06.38.13.png" width="242" height="110">

Related Articles

How to remove VideoAsk branding