Control the length of video or audio answers

The default length for all video and audio responses is 2 minutes. However, if you’re on a Grow plan or above you can change the time limit for the video and audio responses you receive.

Note: Time limit settings do not apply to video or audio messages recorded outside of VideoAsk. If using this option to submit a response, a respondent may upload a file no larger than 200MB, but of any length.

Set the time limit for a new step

1.

Create a new videoask step and select Open-ended as the answer type

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2.

By default, all response formats will be toggled on. Toggle the formats on/off to choose which combination of VideoAudioText responses you want to receive.

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3.

Enter the desired number of seconds for the Time limit on video/audio

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Note: The unit used here is seconds. The largest number you can enter is 300 seconds (ie 5 minutes).

5.

Click Continue to finish creating the step

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Set the time limit for an existing step

1.

Select a videoask with an open-ended answer step and click Edit this videoask

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2.

Click Edit this step

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3.

Go to the Answer tab

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4.

Enter the desired number of seconds for the Time limit on video/audio

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That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

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