If you would like your respondents to view your video before being prompted to submit an answer, then you can delay the display of answer option buttons.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747031/Delay_answers.gif" alt="Delay_answers.gif" width="626" height="342">
To delay your answer prompts from displaying until your videoask is played:
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746871/Edit_videoask.png" alt="Edit_videoask.png" width="398" height="123">
2. Click Edit this Step 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067539432/Edit_step.png" alt="Edit_step.png" width="339" height="486">
3. Select Answer
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746971/Image_2020-09-03_at_5.23.07_PM.png" alt="Image_2020-09-03_at_5.23.07_PM.png" width="360" height="393">
4. Toggle Delay answer options reveal on and set the number of seconds 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746991/Delay_answer_on.png" alt="Delay_answer_on.png" width="520" height="188">
Note: The delay countdown will only begin once the play button has been clicked. 
That's it! Preview your videoask to watch the delay in action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747071/Delayed_answers_closeup.gif" alt="Delayed_answers_closeup.gif" width="385" height="436">

Delay answer option display

You've made a videoask! To start collecting answers, share it with a link, embed it on your site or app, or use the VideoAsk widget. 
You can also <a href="https://www.videoask.com/help/share-your-answers" target="_self">share your answers</a> or <a href="/help/360048584992" target="_self">share and embed your entire videoask inbox.</a>
For more advanced embed options, check out <a href="/help/360048142672" target="_self">this article</a>.
 <iframe src="//fast.wistia.com/embed/iframe/43pvqkniey" width="640" height="360" frameborder="0" allowfullscreen=""></iframe> 
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128031/homebuyer_survey.png" alt="homebuyer_survey.png" width="357" height="492">
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128491/share_link.png" alt="share_link.png" width="472" height="162">
3. To get the link of a videoask that has already received responses, go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909352/share_this_videoask.png" alt="share_this_videoask.png" width="473" height="167">
4. Copy the link for your videoask. Or to test it without submitting answers, get the link for preview mode. Here you can also <a href="https://www.videoask.com/help/how-to-use-variables" target="_self" rel="undefined">add variables to your videoask url.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909892/share_videoask.png" alt="share_videoask.png">
<h2>Get the videoask widget</h2>
1. Click Widget in your share panel. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130031/Get_the_code.png" alt="Get_the_code.png" width="437" height="561">
2. Choose the widget style, border color, position, and write any call to action overlay text. While building you can preview how the widget will appear on desktop and mobile devices.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130171/widget_type.png" alt="widget_type.png">
3. When you're happy, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069911292/get_the_code_for_real.png" alt="get_the_code_for_real.png" width="377" height="377">
3. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130711/copy_code.png" alt="copy_code.png" width="571" height="421">
4. Paste the widget code inside the &lt;body&gt; tags of your page. 
Note: You must have an SSL certificate to allow a widget to open on your page. Otherwise it will open in a new tab.
Interested in multiple widgets on one page, delayed widget load or other options? Learn more about our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options</a>.
<h2>Embed your videoask with an iframe</h2>
1. Click Embed in the share panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130831/embed_videoask.png" alt="embed_videoask.png" width="367" height="449">
2. Click Copy code. Paste this code into your page or app's code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070131371/copy_embed_code.png" alt="copy_embed_code.png" width="460" height="385">
Embed requirements
Your site must be compatible with iframes to use this embed code.
Your website needs to have an SSL certificate (using https://). 
Make sure to copy embed code provided here. Permissions are included in it to connect site visitors' camera and microphone. Attempting to embed your videoask without using the embed code above, could result in video/audio recording failing.
<div class="common-app-components__InlineBanner-a63108-80 dRHVqe">
 
</div>
That's all there is to it! If you have any problems with embedding your videoask, you can contact us through the link at the bottom of this page.
Trying to embed your videoask inline on a Wix website? <a href="https://www.videoask-wix.com/" target="_self">Read more here</a>. 
Looking to embed a videoask in a native app? <a href="/help/360043110611" target="_self">Follow these instructions</a>

Sharing & embedding your videoasks

By default, when you use the VideoAsk embed code it loads the widget automatically based on the options specified on <code>window.VIDEOASK_EMBED_CONFIG</code>.
However, there are some situations where you might want to load the widget dynamically using javascript, such as:
<ul>
<li>Load the videoask after a certain user action (ie click a button)</li>
<li>Load a specific videoask depending on the browser language</li>
<li>Show the videoask modal instead of the widget</li>
<li>Display multiple widgets</li>
</ul>
<h2>Using the embed code dynamically with javascript</h2>
To start, first you'll need to load our embed code using the following:
<pre>&lt;script type="text/javascript" src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</pre>
 This will expose two global methods:
<table>
<tbody>
<tr>
<td>method</td>
<td> description
</td>
</tr>
<tr>
<td><code>window.videoask.loadEmbed(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is the default method. It's used to load the widget.</td>
</tr>
<tr>
<td><code>window.videoask.loadModal(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is an alternate method that allows you to load the videoask modal window directly without having to show the widget first. </td>
</tr>
</tbody>
</table>
Example: Modal Window Load - <a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360068225071/Modal_Window.gif" alt="Modal_Window.gif" width="560" height="356">
Example: Widget with Full Screen Modal Window - <a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">See the code</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360068225251/Widget_with_full_screen_Modal.gif" alt="Widget_with_full_screen_Modal.gif" width="582" height="282"> 
<h2>Alternatives 
</h2>
<h3 id="config">Config</h3>
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>url</td>
<td>string</td>
<td>true</td>
<td>The URL of the videoask you want to load</td>
</tr>
<tr>
<td><a href="#options" target="_blank" rel="noopener">options</a></td>
<td><a href="#options" target="_blank" rel="noopener">object</a></td>
<td>false</td>
<td> Format and styling choices</td>
</tr>
</tbody>
</table>
<h3> </h3>
<h3 id="options">Options</h3>
Within the VideoAsk app there are a limited number of <a href="/help/Sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget styling</a> choices for size, shape, and position that may be previewed and selected.
The following options are not offered in the widget builder, but may be used for additional customization: 
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>widgetType</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>Widget size and shape, choose one of the following types:
<div>
<div>VideoThumbnailLarge, VideoThumbnailExtraLarge, VideoThumbnailJumbo, VideoThumbnailWindow, VideoThumbnailWindowSquare, VideoThumbnailWindowTall, VideoThumbnailSmall</div>
</div>
</td>
</tr>
<tr>
<td>
<div>
<div>text</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>The text overlay on the widget</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>backgroundColor</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td>false </td>
<td>The color of the widget border</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>position</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td>Widget position, choose one of the following: top-left, top-right, bottom-left, bottom-right  </td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>modalType</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td> possible values are Side and Fullscreen
</td>
</tr>
</tbody>
</table>
<h3> </h3>
Example: Load Two Widgets, One Circular, One Square - <a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067433551/Two_Widgets.gif" alt="Two_Widgets.gif" width="473" height="199">
<h2 id="callbacks">Callbacks</h2>
Callbacks can be used to communicate within the browser based on user behavior. They allow the following options:
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>onLoadModal</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called when when modal window is opened</td>
</tr>
<tr>
<td>onCloseModal</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is closed</td>
</tr>
<tr>
<td>
<div>
<div>onCloseWidget</div>
</div>
</td>
<td>function</td>
<td>false </td>
<td>Called when closable widgets (eg VideoThumbnailWindow) are closed </td>
</tr>
<tr>
<td>
<div>
<div>onMessage</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called each time the <a href="#h_01EGNB6MB5KS4XC7JETNMFDEY6" target="_blank" rel="noopener">videoask sends a message</a>
</td>
</tr>
</tbody>
</table>
 
Example: Click Button or Link to See Modal Videoask - <a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067217792/Click_Link_to_See_Modal.gif" alt="Click_Link_to_See_Modal.gif" width="605" height="293">
<h2>Listening to messages </h2>
Embedded videoasks notify their parent windows of special events during the response flow. As a developer, you can subscribe to these messages to extract information or change the state of your app.
Videoasks use <a href="https://developer.mozilla.org/en-US/docs/Web/API/Window/postMessage" rel="nofollow"><code>window.postMessage()</code></a> to post events to the parent window. Our message data payload are JavaScript objects which always include a property named <code>type</code> whose value starts with <code>videoask_</code>, but that might also include extra properties depending on the event type.
<h2 id="h_01EGNB6MB5KS4XC7JETNMFDEY6">VideoAsk message types</h2>
<table>
<tbody>
<tr>
<td>type</td>
<td>description</td>
</tr>
<tr>
<td>videoask_contact_created</td>
<td>Videoask loaded and contact was created</td>
</tr>
<tr>
<td>videoask_question_presented</td>
<td>A question was presented</td>
</tr>
<tr>
<td>videoask_question_submitted</td>
<td>A question's answer was submitted</td>
</tr>
<tr>
<td>videoask_contact_updated</td>
<td>The contact details were updated</td>
</tr>
<tr>
<td>videoask_submitted</td>
<td> Videoask completed (either the goodbye screen was shown or there was redirection)</td>
</tr>
</tbody>
</table>
If you're using the embed code, you can use the <a href="#callbacks" target="_blank" rel="noopener">onMessage callback</a> to listen for these messages.
Otherwise, if you're using just an iframe, you can use a piece of code like this:
<pre>const isVideoaskMessage = message =&gt; 
 message.origin === "https://www.videoask.com" &amp;&amp;
 message.data &amp;&amp;
 message.data.type &amp;&amp;
 message.data.type.startsWith("videoask_")

window.addEventListener("message", message =&gt; {
 if (!isVideoaskMessage(message)) {
 return
 }

 console.log("got videoask message", message.data)
});</pre>
See it in action in this demo: <a href="https://glitch.com/~videoask-embed-message" target="_blank" rel="noopener">https://glitch.com/~videoask-embed-message</a> 
<h2>Code Snippet Library</h2>
<a href="https://glitch.com/edit/#!/full-page-videoask?path=index.html%3A15%3A11" target="_blank" rel="noopener">Recommended full page embed</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Don't display widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Modal window on load (instead of widget)</a>
<a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Widget with fullscreen modal</a>
<a href="https://codepen.io/videoaskhelp/pen/Vwarwmy" target="_blank" rel="noopener">Load widget my browser language</a>
<a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">Two widgets </a>
<a href="https://codepen.io/videoaskhelp/pen/MWKPLEO" target="_blank" rel="noopener">Delay widget popup</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click button to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/vYGLZjP" target="_blank" rel="noopener">Embed with rounded corners</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Close widget when used with load embed</a>
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Display widget on every page except this one</a> (and <a href="https://videoask-exclude-page.glitch.me/page-a" target="_blank" rel="noopener">demo</a>)

Advanced embed options

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> or above plan, you can use Conditional Logic in your multi step videoasks to skip steps, or to take people down a different path depending on their answers to previous questions. 
<iframe src="//fast.wistia.com/embed/iframe/t498iyj17c" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To use Conditional Logic:
1. Open up a multi step videoask or start adding steps to a one step one. You’ll see the Conditional Logic options under each step:<img src="https://videoask.zendesk.com/hc/article_attachments/360043144711/MFVA_Conditional_Logic.png" alt="MFVA_Conditional_Logic.png">
 
2. Click the dropdown arrow next to a condition to see available options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043539972/MFVA_Conditional_Logic_Dropdown.png" alt="MFVA_Conditional_Logic_Dropdown.png" width="350" height="606">
<h3 class="wysiwyg-text-align-center">Tip: Conditional Logic works best with Multiple Choice questions. For example, if someone answers No to a Yes/No question, you can skip follow up questions. You can also take people down different paths, for example, you can have Dog person and a Cat person follow up questions based on previous answers.</h3>

How to use conditional logic

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a>, or above, plan you can redirect your respondents to a web page after they answer your videoask. 
This could be your landing page or any other website, and with <a href="/help/Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a>, you can also add multiple web page URLs depending on answers.
Here’s how to set it up:
1. Hit + New Videoask or use an already existing one. If this is your first time creating a videoask, head over <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a> to find out more.
2. Click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045693771/Redirect_Edit.png" alt="Redirect_Edit.png" width="685" height="270">
3. Click the dropdown arrow next to your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042892/Redirect_Dropdown.png" alt="Redirect_Dropdown.png" width="500" height="466">
4. Type or paste the web page URL you want to redirect your respondents to in the Redirect to a URL… field, and click the green tick:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042992/Screen_Shot_2020-03-02_at_3.11.34_PM.png" alt="Screen_Shot_2020-03-02_at_3.11.34_PM.png" width="500" height="462">
You can also type @ to add variables, and pass information from the answers to your videoask to the redirect URL.
In the example below, responders will be redirected to the Google search results of their text answer:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051045052/Screen_Shot_2020-03-02_at_3.46.52_PM.png" alt="Screen_Shot_2020-03-02_at_3.46.52_PM.png" width="500" height="587">
<h1>Multi step redirects</h1>
When creating a multi step videoask, you can also add <a href="/help/Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a> before your redirects, and take responders to different URL addresses based on their previous answers.
Here’s how it’s done:
1. Add a step with a Choice option.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045576892/Redirect_Choice.png" alt="Redirect_Choice.png" width="569" height="409">
2. Add Conditional Logic to the the different choices. In the example below, option A will jump to the ‘banana’ screen, and option B will jump to the ‘pasta’ screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045695631/Redirect_Logic.png" alt="Redirect_Logic.png" width="303" height="425">
<aside>
Note: You can add multiple branches or forks with Conditional Logic, but make sure to add the URL redirect to the final step of any given path. Once someone is redirected to a URL they can’t go back to answering steps in your videoask.
</aside>
3. Add a different URL redirect to show at the end of each path:<img src="https://videoask.zendesk.com/hc/article_attachments/360051046272/Redirect_Multi_URL.png" alt="Redirect_Multi_URL.png">
All done! Your changes are saved, and people will be redirected to different URLs based on their previous answers.

Redirect to a webpage

Once you've created and shared your videoask, you'll want to see and reply to your answers.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To see, manage and reply to your answers, first open the app or log into your account from your browser.
Answers in your Browser
1. Log into your account. You'll see all of your videoasks on the left, and all of your interactions appear in a feed in the center. Click on any interaction to view it, on the right.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232192/videoask_results_1.png" alt="videoask_results_1.png">
2. View your interactions/answers for each videoask by clicking on one:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232172/videoask_results_2.png" alt="videoask_results_2.png">
Now you can see all the people who've replied to your videoask. Click one to view it. If you have collected contact details, you can reply to your answers with the green Reply button.
3. Click Conversations to view them. Any interactions where you replied will be stored here.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276951/videoask_results_3.png" alt="videoask_results_3.png">
4. You can view the interactions with each step of your videoask by clicking Steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232212/videoask_results_4.png" alt="videoask_results_4.png">
To view answers to a step, simply click the one you want on the right panel.
5. You can download all of your answers in CSV format, to open in a spreadsheet application like Excel or Google Sheets, by clicking this button:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276971/videoask_results_5.png" alt="videoask_results_5.png">
Video and audio questions are transcribed automatically, so you'll see them in your spreadsheet of interactions.
Answers in the videoask iOS app
1. Open VideoAsk, and tap on the videoask you want to see the answers to:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276991/videoask_results_6.png" alt="videoask_results_6.png" width="350" height="622">
2. Now you can see your answer in your inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232232/videoask_results_7.png" alt="videoask_results_7.png" width="350" height="623">
3. Tap on any answer to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277011/videoask_results_8.jpg" alt="videoask_results_8.jpg" width="350" height="623">
If you collected name and email, you can also reply from here.
4. Tap Conversations to view them:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277031/videoask_results_9.jpg" alt="videoask_results_9.jpg" width="350" height="623">
You can download all of your interactions by tapping Share, and choosing the Export answers (.csv) option.

View your answers and reply to your respondents

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
1. Create your steps (6 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
2. Apply logic to STEP 1:
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
3. Apply logic to STEPS 2, 3, and 4:
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
4. Apply logic to STEP 5:
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
5. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
6. Now you’re ready to share your NPS videoask!
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

You can use Variables (previously known as Hidden Fields) to pass known information into your videoask URL. 
For example, if you already know your respondents' contact details, you don't have to ask them to fill out the contact form again.
Here are some use cases where Variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding marketing tracking</li>
<li>Tagging respondents by country</li>
</ul>
And here's how to add Variables to your videoask:
1. Hit Share this videoask. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790792/Group_4.png" alt="Group_4.png" width="349" height="151">
2. Click + Variables. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790612/Group_3.png" alt="Group_3.png">
4. Select one of the default variable options or click Add custom variable to create your own.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058798132/Variables.png" alt="Variables.png" width="446" height="544">
<aside>
Note! Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
</aside>
5. Now you can answer your own videoask with your Variables to collect some sample data. This is what your answers will look like with data from your Variables: <img src="https://videoask.zendesk.com/hc/article_attachments/360058945071/Frame_1.png" alt="Frame_1.png" width="357" height="285">
Want to know more about Variables? Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> Help Center article.

How to use variables

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. To do this, you can download a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

Once you've collected answers to your videoasks, you can share your entire videoask's inbox! Don't want to share everything? No problem... just share content which belongs to a specific tag. With this feature you can create a tag-specific videoask playlists!
In order to share your inbox, you'll need to make your answers shareable (public). <a href="https://www.videoask.com/help/share-your-answers" target="_blank" rel="noopener">Learn how</a>!
 
<h1>To share your videoask’s entire inbox:</h1>
1. Select the videoask you’d like to share 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477431/Screen_Shot_2020-09-02_at_2.56_1.png" alt="Screen_Shot_2020-09-02_at_2.56_1.png" width="296" height="1021">
2. Click to view any of the answers you’ve received  
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262192/Screen_Shot_2020-09-02_at_2.58_1.png" alt="Screen_Shot_2020-09-02_at_2.58_1.png" width="591" height="341">
3. Click the share button for that answer 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262052/Group_142.png" alt="Group_142.png" width="242" height="366"> 
4. You’ll see Share all interactions (from your videoask)
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067477411/Group_146.png" alt="Group_146.png" width="404" height="467">
<ul>
<li>If you toggle the switch off and set the answer to private, people will see the following screen when they open the link:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="476" height="331">
<ul>
<li>If you toggle off the switch on, you can share a link with a view of the whole inbox:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477451/share_inbox_3.gif" alt="share_inbox_3.gif">
 
<ul>
<li>You can also choose whether to Include replies or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067265912/Group_143.png" alt="Group_143.png" width="363" height="199"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared inbox will also include any subsequent replies to the initial answers you collected.</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480331/Screen_Shot_2020-09-02_at_3.53.51_PM.png" alt="Screen_Shot_2020-09-02_at_3.53.51_PM.png" width="583" height="290">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067264952/Screen_Shot_2020-09-02_at_3.54.04_PM.png" alt="Screen_Shot_2020-09-02_at_3.54.04_PM.png" width="588" height="291">
 
<h2 class="wysiwyg-text-align-left">You can share your inbox with all filters:</h2>
The default view will be the Everyone tag, with the option to view by each tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262232/share_inbox_1.gif" alt="share_inbox_1.gif" width="560" height="272">
<h3 class="wysiwyg-text-align-left"> </h3>
<h2 class="wysiwyg-text-align-left">You can share your inbox with a default filter:</h2>
The default view will be the tag you choose,  with the option to view by the other tags.
<ul>
<li class="wysiwyg-text-align-left"> Click on Default tag (filter) to show </li>
</ul>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067262092/Group_144.png" alt="Group_144.png" width="405" height="468">
<ul>
<li class="wysiwyg-text-align-left"> and select the tag (filter) you'd like to appear by default</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262132/Group_147.png" alt="Group_147.png" width="273" height="303">
<ul>
<li>this will provide a different URL that will show the default tag (filter) view</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266832/Group_151.png" alt="Group_151.png" width="412" height="218">
<ul>
<li class="wysiwyg-text-align-left">You can also decide whether to Hide all other tags or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262152/Group_148.png" alt="Group_148.png" width="510" height="270">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle on the switch to Hide all other tags, the URL for the Default tag (filter) will show only the tag you have selected as the default tag. </li>
</ul>
</li>
</ul>
In this example, only the interactions tagged as "feedback" will appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262212/share_inbox_2.gif" alt="share_inbox_2.gif" width="677" height="329">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle off the switch to Hide all other tags, the URL for the Default tag (filter) can be view by each tag.</li>
</ul>
</li>
</ul>
In this example, the interactions tagged as "feedback" will appear by default, and other tags can be viewed
<img src="https://videoask.zendesk.com/hc/article_attachments/360067267612/share_inbox_3.gif" alt="share_inbox_3.gif" width="677" height="329">
 
 
<h1>To embed your entire videoask inbox:</h1>
You can embed your videoask inbox into your webpage by using our iframe embed code and inserting the share inbox URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share and embed your entire inbox (and filter by tag)

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. Read on to learn how!
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select settings for this videoask from the dashboard .
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue on in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you export your answers to a .csv or .xlsx file, you'll see the field where consent given is TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067671892/Group_156.png" alt="Group_156.png">
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
1. Create your steps (5 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
2. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
3. Now you’re ready to start collecting leads with videoask!
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>.
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.
How can I add GDPR consent to my videoasks?
Option a) Edit the contact form heading and button to include a consent message and a consent call to action button, by <a href="/help/Customize-the-text-of-your-VideoAsk-interface" target="_self">editing your interface texts</a>.
Option b) Create a videoask step asking for consent and outline the general terms. Give the respondent the choice to continue or not using a multiple-choice answer. <a href="/help/Use-Conditional-Logic" target="_self">Use logic</a> to allow them to continue or <a href="/help/Redirect-to-URL" target="_self">send them packing</a> ;)

Frequently asked questions

To make your videoasks more accessible or engaging, creators and respondents can turn on closed captions or subtitles in each video.
Respondents viewing your videoask have the option to turn on captions in the video control panel in the heading of your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888291/Group_134.png" alt="Group_134.png" width="342" height="107">
 
You also have the option to show captions to respondents by default (these will display in muted autoplay, before they press the play button to listen to your videoask). Leaving this option OFF will still allow respondents to opt-in to switch captions ON for accessibility. 
<h2>To show captions by default:</h2>
1.  Go to Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065704292/Group_135.png" alt="Group_135.png" width="336" height="153">
2. Scroll down to Show captions by default and toggle ON
<img src="https://videoask.zendesk.com/hc/article_attachments/360065708712/Screen_Shot_2020-08-24_at_3.50_1.png" alt="Screen_Shot_2020-08-24_at_3.50_1.png" width="382" height="71">
*Note: to give respondents the option to turn on captions, make sure Show video controls is turned ON in advanced settings 
 <img src="https://videoask.zendesk.com/hc/article_attachments/360066265551/2020-08-25_14-12-37.png" alt="2020-08-25_14-12-37.png" width="394" height="157">
If your videoask (or videoask step) was created before August 24, 2020, you will need to update the transcript in order for the captions to appear. 
<h2>To update a transcript: 
</h2>
1. Go to edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065704312/Group_137.png" alt="Group_137.png" width="353" height="156">
2. Select edit this step for the step that you’d like to display captions
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888351/Group_138.png" alt="Group_138.png" width="603" height="204">
3. If the transcript view allows you to play, edit words, and copy text then captions will work for this step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065889391/Screen_Shot_2020-08-24_at_3.21_1.png" alt="Screen_Shot_2020-08-24_at_3.21_1.png" width="527" height="254">
4. If you see a message saying “This transcription is an older format, please update for captions to be available” you’ll need to click update in order for the captions to work for this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066024551/Screen_Shot_2020-08-24_at_6.49_1.png" alt="Screen_Shot_2020-08-24_at_6.49_1.png" width="605" height="305"> 
Once you update an older transcription, you will be able to turn on captions as well as <a href="/help/360048245912" target="_self">edit your captions</a> by selecting edit words and make any necessary changes.
<h2>Change caption language:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360072091392/2020-10-08_17-19-33.png" alt="2020-10-08_17-19-33.png" width="453" height="147">
2. Choose Advanced
<img src="https://videoask.zendesk.com/hc/article_attachments/360072091832/2020-10-08_17-19-50.png" alt="2020-10-08_17-19-50.png" width="563" height="173">
3. Select the desired language under Transcription settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360072092152/2020-10-08_17-20-08.png" alt="2020-10-08_17-20-08.png" width="561" height="158">
4. Activate Filter profanities to detect inappropriate language and filter it out of your caption's text
<img src="https://videoask.zendesk.com/hc/article_attachments/360072092832/2020-10-08_17-20-34.png" alt="2020-10-08_17-20-34.png" width="559" height="150">

Turn on captions for your videoasks

VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
2. Click the dropdown arrow next to Branding. Now you'll see your branding options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
3. Select No branding to remove the default VideoAsk branding.
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask">t</a><a href="/help/My-first-videoask" target="_self">his</a><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="/help/Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="/help/Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

You can add a contact form to your videoask to collect the name, email address, and phone number of your respondents. If you’ve created a multi-step videoask, you can also decide when people see this contact form.
 
To set the order of your contact form:
1. Select a videoask and go to Settings. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119192/Group_166.png" alt="Group_166.png" width="372" height="151">
2. Click the dropdown arrow next to Collect contact details after step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069356291/Group_167.png" alt="Group_167.png" width="402" height="433">
3. Select the position you want to see your contact form displayed, from the dropdown list. 
 
That’s it. People answering your videoask will now see the contact form appear after the step you've selected!

Choose when people see your contact form

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording. 
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065255751/image__1_.png" alt="image__1_.png" width="372" height="159">
<h1>What is an Uploaded Recording?</h1>
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents. 
<h1>What is a Live Recording?</h1>
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Live recording is not yet implemented for threaded replies, only for initial answers.
</aside>
Why choose Live Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough. 
</li>
</ul>
What's the key difference between Uploaded and Live Recording?
<ul>
<li>Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
</li>
<li>Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection. 
</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: Testimonials, Compilation videos 
Choose Live Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always just upload a pre-recorded video instead. In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360058333091/Screenshot_2020-05-28_at_06.38.13.png" alt="Screenshot_2020-05-28_at_06.38.13.png" width="242" height="110">

What's the difference between an Uploaded Recording and a Live Recording? 

You can easily send your videoask from your own email or marketing tool by inserting the HTML code and animated gif directly into your email. 
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Share this videoask from the dashboard 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155592/share_email_1.png" alt="share_email_1.png">
3. Go to the Email tab .
<img src="https://videoask.zendesk.com/hc/article_attachments/360073417971/email_share_2.png" alt="email_share_2.png">
4. Click Send to one person or Send to multiple people.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155452/share_email_3.png" alt="share_email_3.png" width="543" height="367">
<h1 class="wysiwyg-text-align-left">Send to one person</h1>
If you choose Send to one person, you will be prompted to enter the name and email of the individual you'd like to send your videoask to. This will allow the contact information you already know to be passed through the code as a hidden field - now the person receiving your videoask won't have to enter in their name and email themselves!
 
<img src="https://videoask.zendesk.com/hc/article_attachments/360064367431/Screen_Shot_2020-08-10_at_12.33_1.png" alt="Screen_Shot_2020-08-10_at_12.33_1.png" width="405" height="166"><img src="https://videoask.zendesk.com/hc/article_attachments/360064367471/Screen_Shot_2020-08-10_at_12.34_1.png" alt="Screen_Shot_2020-08-10_at_12.34_1.png" width="407" height="149">
 
Then copy the code and paste into your email!
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420491/share_email_4.png" alt="share_email_4.png">
<h3 class="wysiwyg-text-align-left"> </h3>
<h1 class="wysiwyg-text-align-left">Send to multiple people</h1>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables - essentially it will send a "generic" version of your videoask to everyone you email it to. Without these variables, respondent contact information will not be known unless they are collected with a contact form. 
 
Click to learn more about <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> and collecting <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>!
 
This option also allows you to use Merge tags in your marketing tool to dynamically populate the contact information you already know about the people you're sending your videoask to!
You can add the following variables to the videoask URL in the code to pass contact name, email, and phone number.
<pre class="wysiwyg-text-align-left">#contact_name=</pre>
<pre class="wysiwyg-text-align-left">#contact_email=</pre>
<pre class="wysiwyg-text-align-left">#contact_phone_number=</pre>
 
For example, in Mailchimp add:
<pre class="wysiwyg-text-align-left">https://www.videoask.com/fiig3o29h?autoplay#contact_name=*|NAME|*&amp;contact_email=*|EMAIL|*</pre>
This way, every individual on your mailing list will receive a unique videoask URL with their contact information. When each person answers your videoask, you'll see their name and email without having asked them to manually include it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420511/share_email_5.png" alt="share_email_5.png">

Send a videoask from your own email or marketing tool

Want a quicker, friendlier way to schedule meetings and appointments? Connect VideoAsk with Calendly and take scheduling to the next level.
(You can also schedule meetings using <a href="/help/Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a> and Squarespace's <a href="/help/Schedule-meetings-with-Acuity" target="_self">Acuity</a> Scheduling app) 
Calendly is an online scheduling platform that synchronizes with your calendar, and shows your availability to people. Select the Calendar option when creating a new videoask, and people will be able to book a meeting with you in a few clicks.
Here’s what people will see when you share a Calendly invite through VideoAsk:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044477831/Calendly.gif" alt="Calendly.gif">
And here’s how you can create a videoask like the one above and integrate it with Calendly:
1. Hit + New Videoask or + Create your 1st Videoask if this is your first time around.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478211/MFVA_Create.png" alt="MFVA_Create.png">
2. Select how you want to reach out to people. I’ll select Library from the options below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044399692/MFVA_Library.png" alt="MFVA_Library.png" width="520" height="612">
3. Add a background video to your videoask. In the example below, I’m using the Pexels library to do this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044399912/Calendly_Background.png" alt="Calendly_Background.png">
4. Add some overlay text to the video and hit Next Step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478911/Calendly_OverlayText.png" alt="Calendly_OverlayText.png">
5. Select Calendar as the answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400092/Calendar.png" alt="Calendar.png">
6. Now you’ll see a field where you can paste your meeting link. If you don’t have a Calendly account yet, click <a href="https://calendly.com/" target="_blank" rel="noopener">Create one now!</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478971/Calendly_NewAccount.png" alt="Calendly_NewAccount.png">
7. Follow the instructions to create your free Calendly account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400172/Calendly_Signup.png" alt="Calendly_Signup.png">
8. Set up an event type in Calendly. In the example below, I’m setting up a 30 minute meeting:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044479011/Calendly_CopyLink.png" alt="Calendly_CopyLink.png">
9. Click Copy Link then copy and paste the Calendly link into your videoask and hit Continue:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400252/Calendly_PasteLink.png" alt="Calendly_PasteLink.png">
10. Name your videoask, ask for people’s contact details, adjust your colors and language, and hit Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044479031/Calendly_Settings.png" alt="Calendly_Settings.png">
11. Now you can share your videoask with people so they can book a meeting with you. Check out <a href="/help/360036300731" target="_blank" rel="noopener">this</a> article to learn about different ways to share a videoask.
That’s it, now you can sit back and wait for the invites to roll in.

Schedule meetings with Calendly

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Each videoask and video or audio answer you receive automatically generates a transcript.
While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. Use Edit Words to update strange word combinations and names for immaculate transcripts and captions.  
<h2>Edit the transcript of your videoask</h2>
1. Go to Edit this videoask 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png" width="374" height="129"></h2>
2. Click Edit this step (if a multi step videoask)
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Transcript tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360073280091/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="483" height="363">
4. Select Edit words to activate the transcript editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360073016992/2020-10-16_11-34-51.png" alt="2020-10-16_11-34-51.png" width="596" height="347">
5. Click any word to edit and replace it
<img src="https://videoask.zendesk.com/hc/article_attachments/360073017152/2020-10-16_11-37-13.png" alt="2020-10-16_11-37-13.png" width="544" height="317">
Note: Words cannot be deleted or added, only replaced.
6. When finished, click Save Changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279991/2020-10-16_11-38-53.png" alt="2020-10-16_11-38-53.png" width="536" height="310">
Note: This feature was released August 24, 2020. Any transcriptions created prior to this date will need to be updated. 
If you see an error message "This transcription is an older format, please update for captions to be available", click the Update button to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066281651/2020-08-25_14-34-01.png" alt="2020-08-25_14-34-01.png">
<h2 class="wysiwyg-text-align-left">Edit captions</h2>
1. Go to Edit this videoask
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png"></h2>
2. Click on Edit this step
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Captions tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015792/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="506" height="380"></h2>
4. Your captions will automatically be broken up by video segment. Click to edit the start / end time or text of each caption segment.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015832/2020-10-16_10-11-14.png" alt="2020-10-16_10-11-14.png" width="500" height="247"></h2>
5. When satisfied with your edits, click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278891/2020-10-16_10-12-16.png" alt="2020-10-16_10-12-16.png" width="462" height="227">
6. Delete any unnecessary caption segments.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278951/2020-10-16_10-13-23.png" alt="2020-10-16_10-13-23.png" width="442" height="308">
7. To revert your captions back to what is found in your transcription, click Re-generate from the transcript
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279431/2020-10-16_11-29-55.png" alt="2020-10-16_11-29-55.png" width="585" height="96">
Note: This will revert captions back to the current status of your transcription, not the original transcription (in the case that you have made any edits to it).
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
1. Select View Transcript of the video or audio response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066077172/2020-08-25_14-30-25.png" alt="2020-08-25_14-30-25.png">
2. Select Edit Words and follow the same editing steps as above
<img src="https://videoask.zendesk.com/hc/article_attachments/360066078932/2020-08-25_14-27-55.png" alt="2020-08-25_14-27-55.png" width="497" height="386">
Note: Editing a transcript will also update its <a href="/help/360048136592" target="_self">caption display</a>.

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