Experiencing problems? Try these troubleshooting steps.

Is it possible to upload a static image (instead of a video) when creating a videoask step?

Each videoask step requires a video prompt as well as an answer type. Each time you create a new step or new videoask, you'll be prompted to select where you want to create or upload the video prompt from.

You can find out more about video source options here.

Any files you upload must be in .mp4, .mov, or .webm format and no larger than 500 MB. It's currently not possible to upload an image file.

However, if you don't want to record or upload your own video, here are a few alternative ideas: 

Export a static image as a video in a video-editing software

Use a video-editing software to convert your image into a video file. VideoAsk will then interpret your image as a video, but it will appear to respondents as a static image. 🎉

By default, a play button will still appear on the image. If you'd like to hide the play button from view, follow the instructions here.

Upload a "stock" video from the Pexels or Giphy library

If you don't want to upload your own image, but your flow doesn't require a static image either, browse through our Pexels and Giphy library to find the perfect visuals for your flow.

Find out more here.

Use a placeholder video

When you create a step in your videoask, you'll be asked to choose your video source. However, if you skip choosing a media file by clicking Add video later, VideoAsk will insert a simple, gray placeholder video.

Generally, the idea is that you'll swap this video out for your own, but if you're looking for a plain screen to add an overlay text question to, you can leave the placeholder video as it is.

The respondent experience will look something like this:



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