If you would like to "close" a videoask to stop receiving replies or redirect respondents after they view your response, this can be done by choosing the reply answer type.
<h1>To set the answer type:</h1>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)

Set reply answer type

Once you've created and shared your videoask, you'll want to see and reply to your answers.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To see, manage and reply to your answers, first open the app or log into your account from your browser.
Answers in your Browser
1. Log into your account. You'll see all of your videoasks on the left, and all of your interactions appear in a feed in the center. Click on any interaction to view it, on the right.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232192/videoask_results_1.png" alt="videoask_results_1.png">
2. View your interactions/answers for each videoask by clicking on one:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232172/videoask_results_2.png" alt="videoask_results_2.png">
Now you can see all the people who've replied to your videoask. Click one to view it. If you have collected contact details, you can reply to your answers with the green Reply button.
3. Click Conversations to view them. Any interactions where you replied will be stored here.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276951/videoask_results_3.png" alt="videoask_results_3.png">
4. You can view the interactions with each step of your videoask by clicking Steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232212/videoask_results_4.png" alt="videoask_results_4.png">
To view answers to a step, simply click the one you want on the right panel.
5. You can download all of your answers in CSV format, to open in a spreadsheet application like Excel or Google Sheets, by clicking this button:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276971/videoask_results_5.png" alt="videoask_results_5.png">
Video and audio questions are transcribed automatically, so you'll see them in your spreadsheet of interactions.
Answers in the videoask iOS app
1. Open VideoAsk, and tap on the videoask you want to see the answers to:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276991/videoask_results_6.png" alt="videoask_results_6.png" width="350" height="622">
2. Now you can see your answer in your inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232232/videoask_results_7.png" alt="videoask_results_7.png" width="350" height="623">
3. Tap on any answer to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277011/videoask_results_8.jpg" alt="videoask_results_8.jpg" width="350" height="623">
If you collected name and email, you can also reply from here.
4. Tap Conversations to view them:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277031/videoask_results_9.jpg" alt="videoask_results_9.jpg" width="350" height="623">
You can download all of your interactions by tapping Share, and choosing the Export answers (.csv) option.

View your answers and reply to your respondents

By default, only you can see the interactions people have with your videoask. By setting them as shareable or private, you can choose to share all interactions at once or individual answers or replies one at a time. Keep reading to learn how!
Learn how to share your entire videoask's inbox and filter it by tags <a href="https://www.videoask.com/help/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">here</a>. 
 
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses to a videoask private or shareable (public) in Settings</li>
<li>By making each individual answer or reply to a videoask private or shareable (public) in the Share panel</li>
</ul>
 
To share all interactions in your videoask Settings:
1. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305732/share_your_answers_1.png" alt="share_your_answers_1.png" width="573" height="267">
2. Toggle the Make all interactions shareable switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477371/Group_141.png" alt="Group_141.png">
Tip: Making all interactions shareable in one go can be useful when you want to export your data, or integrate VideoAsk with a third party application, like Zapier.
<ul>
<li>You can also choose whether to Include replies or not </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="379" height="106"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared interactions will also include any subsequent replies to the initial answers you collected.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481491/Screen_Shot_2020-09-02_at_4.10.21_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.21_PM.png" width="587" height="286">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266152/Screen_Shot_2020-09-02_at_4.10.45_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.45_PM.png" width="587" height="297">
 
To share individual answers in the Share panel:
1. Go to a videoask that already has some answers.
2. Select the answer that you want to share.
3. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305772/share_your_answers_3.png" alt="share_your_answers_3.png" width="598" height="406">
4. Toggle the switches to make the individual answer or the entire interaction shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481091/Screen_Shot_2020-09-02_at_4.03.01_PM.png" alt="Screen_Shot_2020-09-02_at_4.03.01_PM.png" width="382" height="398">
Now you can copy and share the link of your answer, and people who receive the link will be able to see the answer.
 
If you toggle off the switch and set the answer to private, people will see the following screen when they open the link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
 
To share individual subsequent replies in the Share panel:
1. Go to a videoask that already has some answers and replies.
2. Select the reply that you want to share.
3. Click Share.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360073629871/share_reply_2.png" alt="share_reply_2.png">
4. Toggle the switch to make the individual reply shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073629851/share_reply.png" alt="share_reply.png" width="450" height="157">

Share your interactions

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
1. Create your steps (6 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
2. Apply logic to STEP 1:
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
3. Apply logic to STEPS 2, 3, and 4:
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
4. Apply logic to STEP 5:
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
5. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
6. Now you’re ready to share your NPS videoask!
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

Once you've collected answers to your videoasks, you can share your entire videoask's inbox! Don't want to share everything? No problem... just share content which belongs to a specific tag. With this feature you can create a tag-specific videoask playlists!
In order to share your inbox, you'll need to make your answers shareable (public). <a href="https://www.videoask.com/help/share-your-answers" target="_blank" rel="noopener">Learn how</a>!
 
<h1>To share your videoask’s entire inbox:</h1>
1. Select the videoask you’d like to share 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477431/Screen_Shot_2020-09-02_at_2.56_1.png" alt="Screen_Shot_2020-09-02_at_2.56_1.png" width="296" height="1021">
2. Click to view any of the answers you’ve received  
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262192/Screen_Shot_2020-09-02_at_2.58_1.png" alt="Screen_Shot_2020-09-02_at_2.58_1.png" width="591" height="341">
3. Click the share button for that answer 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262052/Group_142.png" alt="Group_142.png" width="242" height="366"> 
4. You’ll see Share all interactions (from your videoask)
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067477411/Group_146.png" alt="Group_146.png" width="404" height="467">
<ul>
<li>If you toggle the switch off and set the answer to private, people will see the following screen when they open the link:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="476" height="331">
<ul>
<li>If you toggle off the switch on, you can share a link with a view of the whole inbox:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477451/share_inbox_3.gif" alt="share_inbox_3.gif">
 
<ul>
<li>You can also choose whether to Include replies or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067265912/Group_143.png" alt="Group_143.png" width="363" height="199"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared inbox will also include any subsequent replies to the initial answers you collected.</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480331/Screen_Shot_2020-09-02_at_3.53.51_PM.png" alt="Screen_Shot_2020-09-02_at_3.53.51_PM.png" width="583" height="290">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067264952/Screen_Shot_2020-09-02_at_3.54.04_PM.png" alt="Screen_Shot_2020-09-02_at_3.54.04_PM.png" width="588" height="291">
 
<h2 class="wysiwyg-text-align-left">You can share your inbox with all filters:</h2>
The default view will be the Everyone tag, with the option to view by each tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262232/share_inbox_1.gif" alt="share_inbox_1.gif" width="560" height="272">
<h3 class="wysiwyg-text-align-left"> </h3>
<h2 class="wysiwyg-text-align-left">You can share your inbox with a default filter:</h2>
The default view will be the tag you choose,  with the option to view by the other tags.
<ul>
<li class="wysiwyg-text-align-left"> Click on Default tag (filter) to show </li>
</ul>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067262092/Group_144.png" alt="Group_144.png" width="405" height="468">
<ul>
<li class="wysiwyg-text-align-left"> and select the tag (filter) you'd like to appear by default</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262132/Group_147.png" alt="Group_147.png" width="273" height="303">
<ul>
<li>this will provide a different URL that will show the default tag (filter) view</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266832/Group_151.png" alt="Group_151.png" width="412" height="218">
<ul>
<li class="wysiwyg-text-align-left">You can also decide whether to Hide all other tags or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262152/Group_148.png" alt="Group_148.png" width="510" height="270">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle on the switch to Hide all other tags, the URL for the Default tag (filter) will show only the tag you have selected as the default tag. </li>
</ul>
</li>
</ul>
In this example, only the interactions tagged as "feedback" will appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262212/share_inbox_2.gif" alt="share_inbox_2.gif" width="677" height="329">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle off the switch to Hide all other tags, the URL for the Default tag (filter) can be view by each tag.</li>
</ul>
</li>
</ul>
In this example, the interactions tagged as "feedback" will appear by default, and other tags can be viewed
<img src="https://videoask.zendesk.com/hc/article_attachments/360067267612/share_inbox_3.gif" alt="share_inbox_3.gif" width="677" height="329">
 
 
<h1>To embed your entire videoask inbox:</h1>
You can embed your videoask inbox into your webpage by using our iframe embed code and inserting the share inbox URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share and embed your entire inbox (and filter by tag)

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. Read on to learn how!
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select settings for this videoask from the dashboard .
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue on in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you export your answers to a .csv or .xlsx file, you'll see the field where consent given is TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067671892/Group_156.png" alt="Group_156.png">
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

Identify your respondents by asking them to leave their name, email address and phone number when they answer your videoask. 
 
To collect contact details:
1. Go to the Settings for your videoask
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360069355651/Screen_Shot_2020-09-17_at_1.23.56_PM.png" alt="Screen_Shot_2020-09-17_at_1.23.56_PM.png" width="331" height="172">
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask" target="_self">this</a> article to see how it’s done.
2. Toggle the Collect contact details switch
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118272/Group_165.png" alt="Group_165.png">
3. Now you’ll see the types of contact details you can collect. Toggle the switches to choose what you need from Name, Email, Phone number, and Consent. Learn more about <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">collecting consent</a>.
You can also choose to make each of these fields Required or not.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118412/Screen_Shot_2020-09-17_at_1.27_1.png" alt="Screen_Shot_2020-09-17_at_1.27_1.png" width="354" height="448">
Now when someone answers your videoask, they’ll be prompted to fill out a contact form, like the one below, before submitting their answers:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118512/Screen_Shot_2020-09-17_at_1.31_1.png" alt="Screen_Shot_2020-09-17_at_1.31_1.png" width="560" height="281">
If you already know someone’s contact details, you can even let them skip this step, and still get their contact information. Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> article to find out how.

Collect contact details from your respondents

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> or above plan, you can control the length of video or audio answers people give to your videoasks.
For a new videoask:
1. Create a new videoask and select Open as the answer type. 
2. Select Video or Audio as one of the formats.
3. Toggle the Video/Audio length switch. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360043115992/MFVA_Control_Length.png" alt="MFVA_Control_Length.png">
4. Enter a numeric value as the maximum length of audio and video answers.
The unit used is seconds, and the largest number you can enter is 300, so an answer can be up to 5 minutes long.
5. Click Continue, adjust your settings, and hit Create. 
For an existing videoask:
1. Select a videoask with an Open type question and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150571/MFVA_Edit.png" alt="MFVA_Edit.png" width="609" height="533">
2. Click Edit this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150651/MFVA_Edit_Step.png" alt="MFVA_Edit_Step.png">
3. Go to the Answer section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043585791/MFVA_ControlLength.png" alt="MFVA_ControlLength.png">
4. Toggle the Video/Audio length switch and enter a limit.
5. Click Update.
When people start recording their audio or video answer, they'll see a timer counting down from the number of seconds you set as the answer limit to zero.

Control the length of video or audio answers

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a>, or above, plan you can redirect your respondents to a web page after they answer your videoask. 
This could be your landing page or any other website, and with <a href="/help/Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a>, you can also add multiple web page URLs depending on answers.
Here’s how to set it up:
1. Hit + New Videoask or use an already existing one. If this is your first time creating a videoask, head over <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a> to find out more.
2. Click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045693771/Redirect_Edit.png" alt="Redirect_Edit.png" width="685" height="270">
3. Click the dropdown arrow next to your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042892/Redirect_Dropdown.png" alt="Redirect_Dropdown.png" width="500" height="466">
4. Type or paste the web page URL you want to redirect your respondents to in the Redirect to a URL… field, and click the green tick:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042992/Screen_Shot_2020-03-02_at_3.11.34_PM.png" alt="Screen_Shot_2020-03-02_at_3.11.34_PM.png" width="500" height="462">
You can also type @ to add variables, and pass information from the answers to your videoask to the redirect URL.
In the example below, responders will be redirected to the Google search results of their text answer:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051045052/Screen_Shot_2020-03-02_at_3.46.52_PM.png" alt="Screen_Shot_2020-03-02_at_3.46.52_PM.png" width="500" height="587">
<h1>Multi step redirects</h1>
When creating a multi step videoask, you can also add <a href="/help/Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a> before your redirects, and take responders to different URL addresses based on their previous answers.
Here’s how it’s done:
1. Add a step with a Choice option.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045576892/Redirect_Choice.png" alt="Redirect_Choice.png" width="569" height="409">
2. Add Conditional Logic to the the different choices. In the example below, option A will jump to the ‘banana’ screen, and option B will jump to the ‘pasta’ screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045695631/Redirect_Logic.png" alt="Redirect_Logic.png" width="303" height="425">
<aside>
Note: You can add multiple branches or forks with Conditional Logic, but make sure to add the URL redirect to the final step of any given path. Once someone is redirected to a URL they can’t go back to answering steps in your videoask.
</aside>
3. Add a different URL redirect to show at the end of each path:<img src="https://videoask.zendesk.com/hc/article_attachments/360051046272/Redirect_Multi_URL.png" alt="Redirect_Multi_URL.png">
All done! Your changes are saved, and people will be redirected to different URLs based on their previous answers.

Redirect to a webpage

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>.
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.
How can I add GDPR consent to my videoasks?
Option a) Edit the contact form heading and button to include a consent message and a consent call to action button, by <a href="/help/Customize-the-text-of-your-VideoAsk-interface" target="_self">editing your interface texts</a>.
Option b) Create a videoask step asking for consent and outline the general terms. Give the respondent the choice to continue or not using a multiple-choice answer. <a href="/help/Use-Conditional-Logic" target="_self">Use logic</a> to allow them to continue or <a href="/help/Redirect-to-URL" target="_self">send them packing</a> ;)

Frequently asked questions

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
1. Create your steps (5 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
2. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
3. Now you’re ready to start collecting leads with videoask!
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

Screen sharing is great for presenting and explaining visuals or for troubleshooting. From now on, you can use VideoAsk to share your screen with your audience while recording your voiceover audio. Read on to find out how.
<aside>
Note! Screen sharing is only available in the desktop version of the VideoAsk app.
</aside>
To create a screen recording:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057809731/Screen_share_New_VA.png" alt="Screen_share_New_VA.png" width="360" height="327">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810271/Screen_share_Webcam.png" alt="Screen_share_Webcam.png" width="416" height="605">
3. Click Share your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810311/Screen_share_Share.png" alt="Screen_share_Share.png">
4. Select the screen you want to record and click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653432/Screen_share_Screen_select.png" alt="Screen_share_Screen_select.png" width="600" height="567">
5. Now you’ll be redirected to the tab you selected: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653812/Screen_share_Selected_screen.png" alt="Screen_share_Selected_screen.png">
6. Go back to the videoask tab and hit RECORD.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653872/Screen_share_Record.png" alt="Screen_share_Record.png">
7. To interact with the screen you’re sharing, go back to that tab you’re recording. Now you can scroll up and down and click on the page you're sharing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810871/Scfeen_share_Scroll.png" alt="Scfeen_share_Scroll.png">
8. When you’re done, click Stop.
9. Go back to the VideoAsk tab where you can rewatch the recording. Click Yes if you’re happy with it, or No to give it another go.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654092/Screen_share_Yes_No.png" alt="Screen_share_Yes_No.png">
10. Add some overlay text, adjust your settings, then click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654152/Screen_share_Next_step.png" alt="Screen_share_Next_step.png">
11. Choose how you want people to answer your videoask, and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654212/Screen_share_Continue.png" alt="Screen_share_Continue.png">
12. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810951/Screen_share_Create.png" alt="Screen_share_Create.png">
Your screen recording is ready to be shared with the world.
<aside>
Tip! You can also share your screen when you’re replying to people, not just when you’re creating a new videoask. Follow the steps above after hitting Reply to do so.
</aside>

Share your screen with VideoAsk

Are you looking for a way to categorize your respondents and create a neat inbox? A great way to tidy up your answers is to add tags to them.
By adding one or more tags to your answers, you’re creating categories that you can later use to sort and filter answers in your inbox. 
To start tagging:
1. Select a videoask that already has some answers and click Tag this Human (or the name of your respondent, if you know who they are).
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887071/Tag_this_Human.png" alt="Tag_this_Human.png">
2. Type the name of your new tag and click + to save it. In this example I’ll create a tag to categorize anonymous answers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720392/Tag_Anonymous.png" alt="Tag_Anonymous.png" width="374" height="238">
<aside>
Tip! If you want to know who your respondents are, you can add a contact form to your videoask. Check out this article to find out how.
</aside>
3. Now you’ll see a list of all the tags you’ve created. Toggle the switches to add them to the answer, click + New tag to create another tag or Done to save your changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720452/Tag_Switches.png" alt="Tag_Switches.png" width="378" height="440">
<aside>
Tip! If you’ve created several tags already, you can use the Search bar to easily find the one you’re looking for. 
</aside>
4. The Tag icon is now highlighted in yellow next to the answer you just tagged, and you can click it to edit your tags: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720492/Tag_Tagged_as.png" alt="Tag_Tagged_as.png" width="261" height="203">
5. Now that you’ve tagged your answers, you can also use the dropdown list to filter them based on tags:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887571/Tag_Dropdown.png" alt="Tag_Dropdown.png">

Tag answers to your videoasks

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive response notifications when someone answers your videoask.
<h1>What are Webhooks?</h1>
Webhooks are notifications sent automatically when triggered by a specific event. 
For Videoask, this event is a response to your videoask, so the notification is triggered when someone answers your question. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
<h1>How to set up Webhooks</h1>
Here’s how you can set up a Webhook to receive notifications:
1. Select the videoask you want to integrate with a Webhook and click Connect:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151112/Group_80.png" alt="Group_80.png">
2. Click Connect next to the Webhooks section:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213312/Webhooks_Connect.png" alt="Webhooks_Connect.png">
3. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
4. Toggle the switches to choose the event that triggers your notifications and hit Save.
<ul>
<li>If you select form_response, you'll receive the transcoded version of the response information when someone completes or abandons your videoask.</li>
<li>If you select form_response_transcribe, you'll also receive the transcription of the response, which can take up to 3-4 minutes.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213432/Webhooks_Save.png" alt="Webhooks_Save.png">
All done, you can sit back and wait for the notifications from your Webhooks to roll in.
<h1>How to add more Webhooks</h1>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050263131/Webhooks_Another.png" alt="Webhooks_Another.png" width="450" height="613">
<h1>How to edit or delete Webhooks</h1>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151452/Webhooks_Edit.png" alt="Webhooks_Edit.png" width="450" height="613">
2. Now you can type to change the Webhook URL or click Delete this webhook to remove it from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051212192/Webhooks_Edit_Delete.png" alt="Webhooks_Edit_Delete.png" width="445" height="686">

Add Webhooks to your videoasks

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
1. Select the videoask you want to add more steps to.
2. Click + Add more steps or Edit this Videoask to add more questions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043534852/MFVA_Multi_Step_Intro.png" alt="MFVA_Multi_Step_Intro.png" width="580" height="727">
3. Now you’ll see the steps you already have in your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043149171/MFVA_MultiStep.png" alt="MFVA_MultiStep.png">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can change the answer type under Edit this step.
4. Click Add another question to record or upload a new video.
5. Drag and drop steps to rearrange the order of your questions.
6. Repeat until you’ve asked everything you wanted to ask.

Create a multi step videoask

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. To do this, you can download a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h1>Download a video answer or reply</h1>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h1> </h1>
<h1>Download videos from your videoask</h1>
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
2. Select Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click Download and choose Download file or Add to Dropbox
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360069118872/Screen_Shot_2020-09-17_at_1.39.08_PM.png" alt="Screen_Shot_2020-09-17_at_1.39.08_PM.png" width="492" height="609"></h1>
<h1>Download raw video files</h1>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, then you can do so with the following steps:
1. Copy the video url
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png" width="384" height="420">
2. Right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

Download your videos

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording. 
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065255751/image__1_.png" alt="image__1_.png" width="372" height="159">
<h1>What is an Uploaded Recording?</h1>
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents. 
<h1>What is a Live Recording?</h1>
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Live recording is not yet implemented for threaded replies, only for initial answers.
</aside>
Why choose Live Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough. 
</li>
</ul>
What's the key difference between Uploaded and Live Recording?
<ul>
<li>Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
</li>
<li>Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection. 
</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: Testimonials, Compilation videos 
Choose Live Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always just upload a pre-recorded video instead. In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360058333091/Screenshot_2020-05-28_at_06.38.13.png" alt="Screenshot_2020-05-28_at_06.38.13.png" width="242" height="110">

What's the difference between an Uploaded Recording and a Live Recording? 

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask">t</a><a href="/help/My-first-videoask" target="_self">his</a><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="/help/Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="/help/Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

Want to be a rockstar who takes advantage of the features of BOTH VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
 
This guide creates a sequence starting with a typeform, redirecting to a videoask, and finishing back at another typeform. This set-up will require being on a paid account for both <a href="https://www.videoask.com/pricing" target="_self">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
 
1. Create Typeform A 
Check out this <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_self">article</a> to create your first typeform! 
<ul>
<li>Include a question asking for the respondent's name and make it required</li>
<li>Include a question asking for the respondent's email and make it required</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
2. Create Typeform B
<ul>
<li>Add hidden fields question type</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
<ul>
<li>
add name and email as fields to include (you’ll see the updated URL above the preview)
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
<ul>
<li>Edit the Button Link of Typeform B’s thank you screen to redirect to a particular URL. This way, when someone completes Typeform B, they will be sent to the webpage of your choice, and not back to the beginning of Typeform B.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
 
3. Create your videoask.
Learn about creating your first videoask <a href="/help/My-first-videoask" target="_blank" rel="noopener">here</a>!
<ul>
<li class="wysiwyg-text-align-left">Go into Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
<ul>
<li class="wysiwyg-text-align-left">
Turn on Collect contact details and make sure you're collecting Name and Contact
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
<ul>
<li class="wysiwyg-text-align-left">Go to Edit this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
<ul>
<li style="font-weight: 400;">Under your last step, edit the logic to always jump to URL </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
<ul>
<li style="font-weight: 400;">
enter Typeform B’s URL with the hidden fields included and edit it by removing the XXXs and inserting the variable for Contact name and Contact email using the @ key to pull up a list of variables
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
<ul>
<li style="font-weight: 400;">Go to Share this videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
<ul>
<li style="font-weight: 400;">Add variables contact_name and contact_email under “Share your URL”</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
<ul>
<li style="font-weight: 400;">Copy that URL</li>
</ul>
4. Edit Typeform A’s Thank You Screen
<ol>
</ol><ul>
<li style="font-weight: 400;">
Edit the button link: paste the copied videoask share URL with variables for email and name added 
</li>
<li style="font-weight: 400;">
click + to replace “Jane Doe” example email and names:
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>

<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
5. Publish Typeform A + Typeform B
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
6. Test your sequence by opening Typeform A and going through the process! :) 
 
Keep in mind:
<ul>
<li style="font-weight: 400;">
Responses to Typeform A’s questions will appear in Typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to Typeform B’s questions will appear in Typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk interactions feed/inbox
</li>
</ul>

How to connect your videoasks to and from your typeforms

If you would like your respondents to view your video before being prompted to submit an answer, then you can delay the display of answer option buttons.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747031/Delay_answers.gif" alt="Delay_answers.gif" width="626" height="342">
To delay your answer prompts from displaying until your videoask is played:
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746871/Edit_videoask.png" alt="Edit_videoask.png" width="398" height="123">
2. Click Edit this Step 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067539432/Edit_step.png" alt="Edit_step.png" width="339" height="486">
3. Select Answer
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746971/Image_2020-09-03_at_5.23.07_PM.png" alt="Image_2020-09-03_at_5.23.07_PM.png" width="360" height="393">
4. Toggle Delay answer options reveal on and set the number of seconds 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746991/Delay_answer_on.png" alt="Delay_answer_on.png" width="520" height="188">
Note: The delay countdown will only begin once the play button has been clicked. 
That's it! Preview your videoask to watch the delay in action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747071/Delayed_answers_closeup.gif" alt="Delayed_answers_closeup.gif" width="385" height="436">

Delay answer option display

Wouldn’t it be nice to use your favorite tool to set up meetings in VideoAsk? If Hubspot is this favorite tool, we’ve got great news: you can now use Hubspot Meetings to embed your meeting link and share it in a videoask.
(You can also schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a> and Squarespace's <a href="/help/Schedule-meetings-with-Acuity" target="_self">Acuity</a> Scheduling app) 
<aside>
Note! You need a paid Hubspot account to use this feature.
</aside>
To add a Hubspot Meetings link to a videoask:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032712/New_videoask.png" alt="New_videoask.png" width="320" height="291">
2. Select Library or Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032772/Webcam_Library.png" alt="Webcam_Library.png" width="568" height="691">
3. Choose a video and click Next step. In this example I’ll be using the Pexels video library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032852/Hubspot_Pexels.png" alt="Hubspot_Pexels.png">
4. Optionally add some overlay text to explain what your video is about, and click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032972/Hubspot_Overlay.png" alt="Hubspot_Overlay.png">
5. Select Calendar as the answer type. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059195891/Hubspot_Calendar_answertype.png" alt="Hubspot_Calendar_answertype.png">
Now you’ll see a text field where you can paste your meeting link from one of the supported scheduling apps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059195991/Hubspot_textfield.png" alt="Hubspot_textfield.png">
6. Use your personal Hubspot meeting link or go to Hubspot Meetings and follow the instructions there to create a new account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059196071/Hubspot_Account.png" alt="Hubspot_Account.png">
7. Create a booking page in Hubspot and copy your personal meeting link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059196091/Hubspot_Bookingpagelink.png" alt="Hubspot_Bookingpagelink.png">
8. Paste your meeting link in the text field and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059033272/Hubspot_pastelink.png" alt="Hubspot_pastelink.png">
9. Adjust your setting and click Create videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059033292/Hubspot_Create_videoask.png" alt="Hubspot_Create_videoask.png">
All done! People can now see your Hubspot Meetings calendar embedded into your videoask and book appointments with you.

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Set reply answer type

To set the answer type: