Send videoasks in Intercom conversations

If you use Intercom to chat with site visitors, you can enhance these interactions by inserting a videoask into any of your conversations. 

Once you install the VideoAsk app in Intercom, you'll be able to use any of your videoasks as an in-app auto message, as a reply in conversations, as a bot follow up action, or to your messenger home.

Jump to

Use a videoask in your Intercom messenger

Use a videoask in Intercom conversations

Add a videoask to a custom bot flow

Install the VideoAsk App

1

Search for VideoAsk in the Intercom app store.

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2

Click Install now.

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3

Click Authorize access.

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4

Click Accept.

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5

That's it! The VideoAsk app is installed, now you'll need to select where you want to use it:

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Note: To change which VideoAsk account is connected to your Intercom VideoAsk app, uninstall and reinstall the app.

Use a videoask in your Intercom messenger

1

Click Add apps to your Messenger.

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2

Click Add an app.

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3

Select VideoAsk.

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4

Select Create a new block.

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5

You'll now see all of your public videoask forms listed. Select a form to use in this block.

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6

If you'd like to pass known information (such as contact details) from Intercom to your VideoAsk response, then map it here:

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Note: Mapping contact fields requires that you enable the contact form in your videoask.

7

When finished, click Next.

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8

Give the block a title, subtitle, customize the button text and choose whether to save this block for later use. Then click Insert block.

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9

Click Save and set live.

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10

Test your block by activating your Intercom Messenger on your website. Your VideoAsk block will display with the call to action:

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Now when visitors click this block, they can view and complete your videoask from within the Intercom Messenger:

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Use a videoask in Intercom conversations

1

Now that you've installed the VideoAsk app, it will appear at the bottom of each conversation as an answer block option. Click the VideoAsk logo to add a videoask form to your conversation.

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2

Click Create a new block.

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3

Select which videoask form you would like to send.

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4

If you would like to pass contact information from Intercom to your videoask, map it here and click Next.

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5

Give your block a title, subtitle, customize the button text and choose whether to save the block for later use. Then click Insert block.

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6

You can add any additional text to your response message before sending the form. When ready, click Send.

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7

In the Intercom chat, your visitor will now see your message with the button prompt to start the videoask:

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8

When the call to action is clicked, the videoask will open and can be completed from within the Messenger chat. 

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A summary of form responses will appear in the agent's Intercom conversation, with a link to view the entire interaction in VideoAsk: 

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In your VideoAsk inbox, the responses you receive using Intercom blocks will automatically appear with the Intercom conversation and user ids in the interaction information:

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Add a videoask to a custom bot flow

You can add a videoask to an Intercom custom bot where messenger apps are allowed (From a button and From new conversations).

1

In the Operator, click New Custom Bot.

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2

Click Add a messenger app.

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3

Select VideoAsk.

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4

Click Create a new block and proceed through the setup process as documented above.

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5

When finished, click Insert block.

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6

Your videoask will now automatically display following the rules you have set for your custom bot. When finished, click Save and close or Set live.

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