Experiencing problems? Try these troubleshooting steps.

Send a videoask from your own email or marketing tool

You can share your videoasks in a variety of ways: by embedding them on your website as a widget or in an iframe, sharing them directly by text message or on social media with a link, or sending them in the body of an email.

To send out a videoask to a list of existing contacts, you can add a videoask to the body of an email or newsletter with a snippet of HTML code. This will embed the videoask in your email as an animated gif and link.

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Note: Email clients don't currently allow a true embed of video content. Because of this, when you embed a videoask in an email it will be a partial embed with a visual of a video that cannot be played inside the email message. This means that when recipients click a videoask in an email they'll be directed to a new tab to view and interact with it

Jump to:

Embed a videoask into a HubSpot email

Pass contact details from HubSpot to your videoask with variables

Embed a videoask in an email

You can quickly generate the email embed code for each of your videoasks and paste it into the body of your email, or in the code editor if your email client has one.

1

Select Share & Embed from your videoask.

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2

Go to the Email tab.

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3

Now you will be prompted to choose whether you want to send an email to one person or multiple people. We ask this so we can add variables to the videoask URL in the code (if you're sending the email to a single person). Click Send to one person or Send to multiple people.

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Send to one person

1

If you choose Send to one person, you will be prompted to enter the name and email of the person you will be emailing your videoask to. Enter your recipient's contact details and click Continue.

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The contact information you just entered has now been added as variables to the videoask URL in the embed code. Passing the contact information this way means the person receiving your videoask won't have to enter their contact details, but you'll still see that their videoask response came from them.

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2

Click Copy code.

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3

In your email client or email marketing tool, paste the code into the email body. For Gmail, this can be done in the regular email editor.

2021-04-15_17-08-49__1_.gifFor other tools, such as Intercom, you may need to use the email's HTML editor.

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Send to multiple people (and use merge tags)

If you choose Send to multiple people, the videoask URL in the code you copy won't include any contact variables. Without these variables, respondent contact information will not be known unless they are collected with a contact form

With this option, however, you can also use variables and merge tags to dynamically populate respondent contact information en masse. To do this, you'll need to manually update the embed code.

You can add the following variables to the videoask URL to pass contact name, email, and phone number:

#contact_name=

#contact_email=

#contact_phone_number=

To use these variables with merge tags, add them to the end of the videoask URL in your embed code following the appropriate formatting for the email tool you are using.

For example, in Mailchimp:

1

Click Copy code.

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2

Paste the code into a Code block in the Mailchimp editor.

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3

Now you'll need to add the variables with Mailchimp's merge tags to the end of the URL.

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Add this after ?autoplay=true in the embed code.

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That's it! Click Save & Close to save your changes.

Now when you send out your email or newsletter, each person on your mailing list will receive a unique videoask URL with their contact information. When they answer your videoask using that link, you'll receive their responses in VideoAsk with their contact details without needing to use a contact form.

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Embed a videoask into a HubSpot email

If you're looking to embed a videoask into a HubSpot email, the process is a little different due to some code copying limitations in the HubSpot email editor.

Just follow the steps below to create a clickable, animated gif in your HubSpot email that directs your readers to your videoask in a new tab.

1

Select Share & Embed from your videoask.

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2

Go to the Email tab.

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3

Right-click on your videoask preview and choose the Copy image address option. 

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4

In your HubSpot email editor, drag and drop the Image element to the place you'd like your videoask to display.

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5

Click Select image.

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6

Paste the image address you copied in step 3 into the URL box.

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7

Click Preview.

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8

Select the image and click Import selected.

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9

Select the gif you've just imported.

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We're nearly there. Now, all we need to do is add a link to our gif so it directs our readers to our videoask when clicked on.

10

To do this, go back to your videoask and copy your videoask share URL.

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11

Add it to the Link (optional) box in your HubSpot email editor.

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12

Then click done.

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And that's it!

Note: We recommend sending yourself a test email to check everything is working as expected before sending out the email to your customers.

Pass contact details from HubSpot to your videoask with variables

Since you'll already know your respondent's name and email address when sending an email from HubSpot, why not pass their contact details from HubSpot to your videoask with variables? Your respondents won't need to fill out the contact form but you'll still be able to see their contact details with their response.

After you've embedded your videoask into a HubSpot email as outlined in the previous section, follow the steps below to add variables.

1

In your HubSpot email, click on the Image element you've added for your videoask. This will open the image editor.

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2

In the Link (optional) box, type the following variables after your videoask link:

#contact_name={{contact.firstname}} {{contact.lastname}}&contact_email={{contact.email}}

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3

Then click Done.

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And you're all set! Now when your respondents answer your videoask sent from a HubSpot email, their contact details will appear with their videoask response. 

Note: We recommend using the preview feature in HubSpot to view the email as a specific contact. You can test out the link to make sure everything is working as expected before sending the email to your respondents. 

💡 Tip: You can also pass the variables into the overlay text for a more personalized experience. 

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