Experiencing problems? Try these troubleshooting steps.

Restrict access to your videoask with a passcode

If your videoask contains sensitive or confidential information, make sure it doesn't fall into the wrong hands. Restrict access to who can view and respond to it with a passcode.

By default, videoasks are available and public to anyone who has the link to them. However, if you want to restrict access to a videoask you've created, you can add a passcode to make it private.

Here's how:

Note: This feature is only available on paid plans.

1

From your videoask inbox, select the Share & Embed icon.

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2

Toggle on Make videoask private in the left-hand side panel.

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3

Choose a passcode and type it into the passcode box.

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Note: Your passcode must contain at least 8 characters. Click the icon of an eye to view/hide your passcode.

4

Click Save.

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Now when you share your videoask with your audience, they'll have to type in the passcode you've set before they can view and interact with it.

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5

To remove the passcode and make your videoask public again, just toggle off the Make videoask private setting.

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Check it out for yourself! Just enter the password you see in the screenshot above to gain access! 😉

Note: Currently, when you add a passcode to your videoask, the option to embed the videoask will not be shown. As a workaround, you can copy the embed code before toggling the passcode option on. Then, when you embed your videoask, the passcode screen will display.

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