NPS VideoAsk Template

This template produces a multi-step videoask and uses conditional logic and the NPS Answer type which are only available on the paid plans.

 

1

Create your steps (6 in total)

 

STEP 1: RATING

Steps_for_HC.001.jpegVideo: a brief introduction, explanation of why you’re collecting this information, and the question!

“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”

Answer type: NPS
(edit labels if you’d like, or leave as “not likely at all” and “very likely”)

 

STEP 2: TO DETRACTORS

Steps_for_HC.002.jpegVideo: Ask detractors (those who rated 0-6) for more information

“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”

Answer type: Open
(choose if you’d like to receive answers as video, audio, and/or text)

 

 STEP 3: TO PASSIVES

Steps_for_HC.003.jpegVideo: Ask passives (those who rated 7-8) for more information

“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”

Answer type: Open
(choose if you’d like to receive answers as video, audio, and/or text)

 

STEP 4: TO PROMOTERS

Steps_for_HC.004.jpegVideo: Ask promoters (those who rated 9-10) for more information

“That’s great to hear! Can you tell us why you chose that score?”

Answer type: Open
(choose if you’d like to receive answers as video, audio, and/or text)

 

STEP 5: FOLLOW UP

Steps_for_HC.005.jpegVideo: Say thank you and request contact information for potential follow up

"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”

Answer type: Choice
(2 options: “YES” and “NO”)

 

STEP 6: CONTACT DETAILS

Steps_for_HC.006.jpegVideo: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here.
Answer type: Choice
(only ONE option to create a “button”: “Share my contact info”)

 

2

Apply logic to STEP 1:

If 0-6 jump to STEP 3
If 7-8 jump to STEP 4
If 9-10 jump to STEP 5

 nps_logic_3.png

3

Apply logic to STEPS 2, 3, and 4:

Always Jump to STEP 5

nps_logic_2.png

4

Apply logic to STEP 5:

If YES jump to STEP 6
If NO jump to END

nps_logic_1.png 

5

Turn on Collect Contact Details

  • Open Settings for your videoask

Group_104.png

  • Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6

image_8.png

6

Now you’re ready to share your NPS videoask!

Check out our articles about sharing and embedding your videoask to learn more!

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