This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
<div class="step">1.Create your steps (5 in total)</div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
<div class="step">2.Turn on Collect Contact Details</div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
<div class="step">3.Now you’re ready to start collecting leads with videoask!</div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
<div class="step">1.Create your steps (6 in total)</div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
<div class="step">2.Apply logic to STEP 1:</div>
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
<div class="step">3.Apply logic to STEPS 2, 3, and 4:</div>
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
<div class="step">4.Apply logic to STEP 5:</div>
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
<div class="step">5.Turn on Collect Contact Details</div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
<div class="step">6.Now you’re ready to share your NPS videoask!</div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
Connecting your VideoAsk to these tools will track three events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>lead_generated (a responded completed the contact collection form in your videoask)</li>
</ul>
<h2>To connect these apps:</h2>
<div class="step">1.Once you have created your videoask, click Connect </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
<div class="step">3.To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
<div class="step">4.To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
<div class="step">1.Go to your videoask Settings </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
<div class="step">2.Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
 
<h2>Pause auto-play</h2>
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

Follow these simple steps to add a widget or embed videoasks on your WordPress site. This will allow visitors to interact with and respond to your videoasks without leaving the page or site.
To add a videoask to your WordPress site, you have two options:
<div class="step">1.Embed videoasks directly within a page using an &lt;iframe&gt; code (similar to what is used to embed videos from YouTube and Vimeo).</div>
<div class="step">2.Embed a widget that will float at the bottom of your page or site and expand to display your videoask when activated (like <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">our friendly example here</a>!).</div>
<h2>Embed a videoask on a page</h2>
<div class="step">1.In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a> of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186372/2020-12-21_17-20-26.png" alt="2020-12-21_17-20-26.png" width="418" height="530">
<div class="step">2.On your WordPress page editor, click the + icon to add a new block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186252/2020-12-21_17-15-08.png" alt="2020-12-21_17-15-08.png" width="576" height="274">
<div class="step">3.Select the html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318691/2020-12-21_17-14-44.png" alt="2020-12-21_17-14-44.png" width="578" height="275">
Note: These instructions refer to the native WordPress builder. If you are using a different builder, the process for adding a new content block will differ. Look for the option to add "HTML" or "custom code".
<div class="step">4.Paste the iframe embed code into the html section</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318831/2020-12-21_17-20-47.png" alt="2020-12-21_17-20-47.png" width="614" height="292">
Pro tip! If you'd like your videoask to display with the answer buttons stacked on top of the video (ie mobile view) as opposed to split screen (your video on the left and answer buttons on the right), then edit the embed code so width equals less than 1024 pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318871/2020-12-21_17-21-36.png" alt="2020-12-21_17-21-36.png" width="660" height="377">
<div class="step">5.Hit Publish or Update. Then take a look at your page to enjoy your beautiful videoask!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186772/2020-12-21_17-22-14.png" alt="2020-12-21_17-22-14.png" width="650" height="456">
<h2 class="wysiwyg-text-align-left">Embed the videoask widget</h2>
To get started:
<div class="step">1.Configure your widget in our <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget builder</a></div>
<div class="step">2.Choose where to display the widget - on a single page, or everywhere on your website?</div>
<h2>Display the widget on a single page</h2>
<div class="step">1.In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget embed code</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
<div class="step">2.On your WordPress page editor, add an html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321691/2020-12-21_17-46-07.png" alt="2020-12-21_17-46-07.png" width="580" height="276">
<div class="step">3. Paste the widget code into the html block</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321711/2020-12-21_17-46-47.png" alt="2020-12-21_17-46-47.png">
Note: The widget code comes with instructions (included within &lt;?--xxx and--&gt;). These instructions will not appear on your page, but you can delete them if you want to tidy up the code. 
<div class="step">4.Hit Publish or Update and enjoy your widget on your page!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080322011/2020-12-21_17-45-22.png" alt="2020-12-21_17-45-22.png">
<h2>Display the widget everywhere</h2>
To display the VideoAsk widget throughout your WordPress site, you'll need to add the embed code to the header or footer. There are a few different ways to add this code: edit your theme code or install a plugin to edit the <a href="https://wordpress.org/search/header+footer" target="_blank" rel="noopener">header and footer code</a>.
<h2>Edit theme code</h2>
<div class="step">1.In the VideoAsk app, copy the widget code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
<div class="step">2.On your WordPress site, open the theme editor</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080403811/2020-12-22_14-03-38.png" alt="2020-12-22_14-03-38.png" width="217" height="481">
<div class="step">3.In the theme files, select footer.php</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080276332/2020-12-22_14-04-08.png" alt="2020-12-22_14-04-08.png">
<div class="step">4.Inside the body tag (&lt;/body&gt;), paste the widget code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277632/2020-12-22_14-06-42.png" alt="2020-12-22_14-06-42.png">
<div class="step">5.Click Update file to save your changes and embed your widget</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277672/2020-12-22_14-07-12.png" alt="2020-12-22_14-07-12.png">
All done! Now enjoy the sight of your widget throughout your site. 🙂
<h2>Edit header or footer code using a plugin</h2>
<div class="step">1.Install a header and footer plugin (this examples uses the <a href="https://wordpress.org/plugins/insert-headers-and-footers/">Insert Headers and Footers plugin</a>, but others will work as well)</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080405771/2020-12-22_14-23-16.png" alt="2020-12-22_14-23-16.png">
<div class="step">2.Once your plugin is installed, open the plugin to configure its settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404571/2020-12-22_14-09-12.png" alt="2020-12-22_14-09-12.png" width="419" height="460">
<div class="step">3.In the VideoAsk app, copy the widget embed code</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="582" height="784">
<div class="step">4.On your WordPress site, in either the "Scripts in Body" or "Scripts in Footer" section, paste the widget embed code. Click Save.<img src="https://videoask.zendesk.com/hc/article_attachments/360080404511/2020-12-22_14-10-31.png" alt="2020-12-22_14-10-31.png"></div>
That's it! Now your widget will appear on every page of your site. 🙂
<h2>Advanced Options</h2>
Looking for more options to display video widgets on your WordPress site? Explore our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.
A few options from our code snippet library:
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Show the widget on every page except this one</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Do not display the widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click a button to display a videoask</a>
Note: These are examples. To use them on your own website, you will need to update the generic embed code generated in the VideoAsk app.

Embed a videoask on your WordPress site

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

Do you want your respondents to get the <a href="https://www.videoask.com/help/tips-inspiration/how-to-manage-the-quality-of-your-video-responses" target="_blank" rel="noopener">best quality recording</a> for your use case? Find out when it's best to use Streamed Recording (previously called "Live Recording"), and when to switch to Uploaded Recording. 
NOTE: Streamed Recording is the default setting for all videoasks created after August 19, 2020. 
<h2>To change from Streamed Recording to Uploaded Recording:</h2>
<div class="step">1.Open the Settings of your videoask </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373952/2020-12-23_09-48-30.png" alt="2020-12-23_09-48-30.png" width="504" height="152">
<div class="step">2.In the Recording tab, select Upload</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080390212/Screen_Shot_2020-12-23_at_1.21.46_PM.png" alt="Screen_Shot_2020-12-23_at_1.21.46_PM.png" width="531" height="506">
<h2>What is a Streamed Recording?</h2>
VideoAsk streams the video or voice recording and records it in real-time to the server. If the respondent does not accept the video, VideoAsk doesn't save the recording.
Streamed recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Streamed recording is not yet implemented for threaded replies, only for initial responses.
</aside>
Why choose Streamed Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough.</li>
</ul>
<h2>What is an Uploaded Recording?</h2>
VideoAsk captures the video or voice recording of the respondent and uploads it when the respondent accepts the recording.
This method caches the recording on the respondents' device until it has been accepted via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Streamed Recording is only an option for respondents. 
<h2>How to choose between Uploaded and Streamed Recording</h2>
What's the key difference between Uploaded and Streamed Recording?
<ul>
<li>Network speed is less relevant for Uploaded Recording, as it's just uploading a file from your device, not saving it as its being recorded.
</li>
<li>Streamed Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: <a href="https://www.videoask.com/testimonials-2" target="_blank" rel="noopener">Video Testimonials</a>, Compilation Videos 
Choose Streamed Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer Support, <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">Lead Generation</a>
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always upload a pre-recorded video instead of recording within VideoAsk. 
In this case, the only limitation that we impose is a max file size of 200MB. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to respond via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360080511851/2020-12-23_13-24-26.png" alt="2020-12-23_13-24-26.png" width="394" height="165">

What's the difference between an Uploaded Recording and a Streamed Recording? 

Add a widget or embed videoasks in any page on your Squarespace site. This will allow visitors to interact with and respond to your videoasks without leaving your site!
<h2>Embed a video widget</h2>
<div class="step">1.In the VideoAsk app, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">Get your widget code</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075176912/2020-11-03_15-16-51.png" alt="2020-11-03_15-16-51.png" width="362" height="506">
<div class="step">2.On your Squarespace site, go to page Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075183652/2020-11-03_15-43-19.png" alt="2020-11-03_15-43-19.png">
<div class="step">3.Select the Advanced tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177552/2020-11-03_15-01-26.png" alt="2020-11-03_15-01-26.png" width="553" height="412">
<div class="step">4.Paste the widget embed code into the Page Header Code Injection </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177712/2020-11-03_15-01-42.png" alt="2020-11-03_15-01-42.png" width="560" height="424">
<div class="step">5.Hit Save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177752/2020-11-03_15-02-14.png" alt="2020-11-03_15-02-14.png" width="564" height="427">
That's it! Your builder preview should now show the videoask widget live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075179392/2020-11-03_15-04-51.png" alt="2020-11-03_15-04-51.png">
<h2 class="wysiwyg-text-align-left">Embed a videoask with an iframe</h2>
1. In the VideoAsk app, Copy your <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a>
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075180432/2020-11-03_15-25-22.png" alt="2020-11-03_15-25-22.png" width="397" height="488"></a>
2. On your Squarespace site, open the page builder by clicking Edit
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075401271/2020-11-03_15-31-29.png" alt="2020-11-03_15-31-29.png"></a>
3. Add a new Content Block by clicking the + icon
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075181992/2020-11-03_15-07-27.png" alt="2020-11-03_15-07-27.png"></a>
4. Select the Embed content block
<img src="https://videoask.zendesk.com/hc/article_attachments/360075181532/2020-11-03_15-07-44.png" alt="2020-11-03_15-07-44.png" width="469" height="598">
5. Click the &lt;/&gt; icon to enter the code manually
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075400971/2020-11-03_15-08-02.png" alt="2020-11-03_15-08-02.png"></a>
6. Paste the iframe embed code from the VideoAsk app and click Set
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182052/2020-11-03_15-08-24.png" alt="2020-11-03_15-08-24.png"></a>
7. Click Apply<img src="https://videoask.zendesk.com/hc/article_attachments/360075401251/2020-11-03_15-32-43.png" alt="2020-11-03_15-32-43.png">
8. Your videoask is now embedded on your page, just be sure to click Save to keep the changes!
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182072/2020-11-03_15-08-50.png" alt="2020-11-03_15-08-50.png"></a>

Embed a videoask on your Squarespace site

To make your videoasks more accessible or engaging, creators and respondents can turn on closed captions or subtitles in each video.
Respondents viewing your videoask have the option to turn on captions in the video control panel in the heading of your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888291/Group_134.png" alt="Group_134.png" width="342" height="107">
 
You also have the option to show captions to respondents by default (these will display in muted autoplay, before they press the play button to listen to your videoask). Leaving this option OFF will still allow respondents to opt-in to switch captions ON for accessibility. 
<h2>To show captions by default:</h2>
<div class="step">1. Go to Settings for your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065704292/Group_135.png" alt="Group_135.png" width="336" height="153">
<div class="step">2.In the General tab, scroll down to Show captions by default</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080706411/2020-12-29_18-39-00.png" alt="2020-12-29_18-39-00.png" width="497" height="641">
<div class="step">3.By default, this setting will be turned off. Click the toggle to turn it on</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080587992/2020-12-29_18-41-31.png" alt="2020-12-29_18-41-31.png" width="539" height="94">
*Note: To give respondents the option to turn on captions, make sure Show video controls is turned ON in <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_blank" rel="noopener">advanced settings</a> 
 <img src="https://videoask.zendesk.com/hc/article_attachments/360066265551/2020-08-25_14-12-37.png" alt="2020-08-25_14-12-37.png" width="394" height="157">
If your videoask (or videoask step) was created before August 24, 2020, you will need to update the transcript in order for the captions to appear. 
<h2>To update a transcript: 
</h2>
<div class="step">1.Go to edit this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065704312/Group_137.png" alt="Group_137.png" width="353" height="156">
2. Select edit this step for the step that you’d like to display captions
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888351/Group_138.png" alt="Group_138.png" width="603" height="204">
3. If the transcript view allows you to play, edit words, and copy text then captions will work for this step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065889391/Screen_Shot_2020-08-24_at_3.21_1.png" alt="Screen_Shot_2020-08-24_at_3.21_1.png" width="527" height="254">
4. If you see a message saying “This transcription is an older format, please update for captions to be available” you’ll need to click update in order for the captions to work for this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066024551/Screen_Shot_2020-08-24_at_6.49_1.png" alt="Screen_Shot_2020-08-24_at_6.49_1.png" width="605" height="305"> 
Once you update an older transcription, you will be able to turn on captions as well as <a href="/help/360048245912" target="_self">edit your captions</a> by selecting edit words and make any necessary changes.
<h2>Change caption language:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360072091392/2020-10-08_17-19-33.png" alt="2020-10-08_17-19-33.png" width="453" height="147">
<div class="step">2.Choose Advanced</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072091832/2020-10-08_17-19-50.png" alt="2020-10-08_17-19-50.png" width="563" height="173">
<div class="step">3.Select the desired language under Transcription settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360072092152/2020-10-08_17-20-08.png" alt="2020-10-08_17-20-08.png" width="561" height="158">
4. Activate Filter profanities to detect inappropriate language and filter it out of your caption's text
<img src="https://videoask.zendesk.com/hc/article_attachments/360072092832/2020-10-08_17-20-34.png" alt="2020-10-08_17-20-34.png" width="559" height="150">

Turn on captions for your videoasks

If you'd like to send people from your typeform to your videoask, read on to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform that ends with a videoask. This set-up will require being on a paid account for <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
If you would like to start and end on a typeform, you can learn how to build a flow that leads from a <a href="/help/360048038432" target="_self">typeform to a videoask and back to another typeform. </a>
<h2>Create your typeform </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform</a>.
You can build your typeform how you prefer, as long these questions are included:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463611/TFVA1.png" alt="TFVA1.png">
<h2>Setup your videoask</h2>
As with your typeform, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> how you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083417572/TFVA2.png" alt="TFVA2.png" width="410" height="162">
2. Turn on Collect contact details and make sure you're collecting Name and Contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463711/TFVA3.png" alt="TFVA3.png" width="406" height="503">
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463671/TFVA4.png" alt="TFVA4.png" width="327" height="164">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit your typeform's thank you screen</h2>
1. Edit the button link and paste the videoask share URL with the contact name and contact email variables. 
2. Now you will need to replace the “Jane Doe” name and email placeholders. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463691/TFVA5.png" alt="TFVA5.png" width="592" height="489">
5. Publish your typeform and everything should be ready!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening your typeform and going through the process! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to questions in your typeform will appear in Typeform’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect a typeform to a videoask 

Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks!  By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="433" height="69">
Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="457" height="68"></h2>
To enable this, you will need to point your domain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your domain.
<h2>Step 1: Add a CNAME record</h2>
For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.mydomain.com), but you can also use a top-level domain (e.g. mydomain.com) if you prefer.
Note, however, that the domain you use will only be able to display videoasks, not other types of content like your homepage or blog.
<div class="step">1.Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) </div>
<div class="step">2.Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.</div>
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png">
<div class="step">3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
<div class="step">4.If required, select which domain you want to add a CNAME record to</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118">
<div class="step">5.Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.
<div class="step">6.In the CNAME or "point to" field enter alias.videoask.com</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
<div class="step">5.Click Save or Add CNAME Record </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available in the web app.
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select a brand you want to whitelabel and click Edit or click + Add brand to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain you want to display in the url of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be set to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
<div class="step">1.Follow the steps above and wait until the custom domain status shows green.</div>
<div class="step">2.Load a videoask with this brand.</div>
That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

Domain Whitelabeling

If you want to use VideoAsk in your native mobile application, here's what you need to know.
Videoasks can be used in native mobile apps by loading them in WebViews. Just add the parameters and settings described below to your native app for an optimal experience with VideoAsk video and audio recordings.
<h1>General instructions</h1>
Add <code>?embed_type=native_app</code> to the videoask URL, for example <a href="https://www.videoask.com/fzejn44ix?embed_type=native_app" target="_blank" rel="noopener noreferrer" data-token-index="3" data-reactroot="">https://www.videoask.com/fzejn44ix?embed_type=native_app</a>
<h1>iOS instructions</h1>
Use a <code>WKWebView</code> with the following settings:
<ul>
<li>Set <code>allowsInlineMediaPlayback</code> to <code>true</code>: <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback</a>
</li>
<li>Set <code>mediaTypesRequiringUserActionForPlayback</code> to <code>WKAudiovisualMediaTypeNone</code> : <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor</a>
</li>
</ul>
<h1>Android instructions</h1>
Use a <code>WebView</code> with the following settings:
<ul>
<li>Make sure that your app already has access to <code>RECORD_AUDIO</code>, <code>CAMERA</code> and <code>WRITE_EXTERNAL_STORAGE</code>, and request permissions if it doesn't</li>
<li>Set <code>webview.settings.javaScriptEnabled</code> to <code>true</code>
</li>
<li>You can override <code>webViewClient</code>'s <code>shouldOverrideUrlLoading</code> to return <code>true</code>
</li>
<li>You should override <code>webChromeClient</code>'s <code>onPermissionRequest</code> to automatically grant permissions</li>
</ul>
You can find a complete example <a href="https://github.com/theleftbit/videoask-webview/blob/master/app/src/main/java/com/theleftbit/videoaskweb/MainActivity.kt" target="_blank" rel="noopener">here</a>.
To detect that a videoask was completed, use the <a href="/help/360037987151" target="_blank" rel="noopener">Redirect to URL</a> feature to send users to a URL on completion, and listen to the URL change event.

Embed your videoask in native apps

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask">t</a><a href="/help/My-first-videoask" target="_self">his</a><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="/help/Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="/help/Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

If you're anything like us, as soon as you hit Record it's hard to remember what you want to say! 😅 To keep things on track, jot down notes or create a script to use while you record, just like a teleprompter.
Every time you record a new video, whether it's to create a new step or reply to a respondent, you have the option to add notes.
If people on your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team</a> will be recording videos of their own following a template, you can also set a script for each video to help them with the process.
<h2>Replying to respondents or creating a new step</h2>
<div class="step">1.From an interaction with a respondent, click the Reply button or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">create a new step</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080971/2021-01-21_18-32-19.png" alt="2021-01-21_18-32-19.png" width="492" height="457">
<div class="step">2.Before you click Record, toggle on the Notes</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080951/2021-01-21_18-32-52.png" alt="2021-01-21_18-32-52.png" width="563" height="339">
<div class="step">3.Write out your notes. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080911/2021-01-21_18-33-35.png" alt="2021-01-21_18-33-35.png" width="571" height="379">
Tip: Videos are best when you act natural, so keep your notes brief! They're mostly there for reference, but don't feel like you need to write them out word for word.
<div class="step">4.When you're ready, click Record. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083081451/2021-01-21_18-48-56.png" alt="2021-01-21_18-48-56.png" width="574" height="361">
<div class="step">5.Your notes will stay on the screen while you record. When you're done, click the red button to end the recording.</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083053092/2021-01-21_18-48-33.png" alt="2021-01-21_18-48-33.png" width="584" height="366"></h2>
<h2>Write a script for others</h2>
To create a script for other people on <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">your team</a>, edit an existing step.
<div class="step">1.Go to the Editor of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083052012/2021-01-21_18-21-53.png" alt="2021-01-21_18-21-53.png" width="438" height="240">
<div class="step">2.Click Edit this Step</div>
 <img src="https://videoask.zendesk.com/hc/article_attachments/360083052032/2021-01-21_18-22-09.png" alt="2021-01-21_18-22-09.png" width="398" height="526">
<div class="step">3.Click the Edit Notes icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080331/2021-01-21_18-18-59.png" alt="2021-01-21_18-18-59.png" width="578" height="481">
<div class="step">4.Type your script out in the Notes field. Any changes will be automatically saved.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080691/2021-01-21_18-19-26.png" alt="2021-01-21_18-19-26.png" width="575" height="587">
<div class="step">5.Now click Replace video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080371/2021-01-21_18-19-55.png" alt="2021-01-21_18-19-55.png" width="562" height="588">
<div class="step">6.And voila! Anyone who replaces your video will see this script when they go to record. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083051992/2021-01-21_18-21-16.png" alt="2021-01-21_18-21-16.png">
Note: Your team members will be able to update the script before recording if customization is needed.

Use notes and scripts when recording your videos

A videoask is made up of a step or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> that can be interacted with or responded to in different ways, depending on the answer type selected. 
When creating a new videoask or step you will be prompted to select an answer type. You can also <a href="/help/360054225192" target="_self">change the answer type</a> of an existing videoask step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371352/answer1.png" alt="answer1.png" width="405" height="601">
<h2>Open-ended</h2>
Collect video, audio, and/or text responses from your respondents. You can <a href="/help/360036298791" target="_self">limit the time</a> you give them to answer too!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371332/answer2.png" alt="answer2.png" width="429" height="270">
<h2>Button</h2>
Use this answer type as a navigational tool to allow respondents to move through your videoask with a simple button. You can <a href="https://www.videoask.com/help/how-it-works/skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">turn off data collection</a> for steps with the button answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371392/answer3.png" alt="answer3.png" width="446" height="125">
<h2>Multiple-choice</h2>
User this answer type to give respondents options to navigate through your videoask or to create a poll. You can allow multiple selection for multiple choice options. You can also <a href="/help/360054225752" target="_self">turn off data collection</a> for steps with the multiple-choice answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494831/answer4.png" alt="answer4.png" width="412" height="261">
<h2>Calendar</h2>
Use this answer to let respondents book appointments on your calendar. We currently support <a href="/help/360037038992" target="_self">Calendly</a>, <a href="/help/360044708591" target="_self">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_self">Acuity Scheduling</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494851/answer5.png" alt="answer5.png" width="447" height="547">
<h2>Payment</h2>
Use this answer type to connect your Stripe account and collect payments from respondents.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494871/answer6.png" alt="answer6.png" width="423" height="625">
<h2>Net Promoter Score</h2>
Use this answer type to collect NPS (Net Promoter Score) feedback from your respondents. Learn more about <a href="/help/360045666172" target="_self" rel="undefined">collecting NPS feedback</a> and check out our <a href="/help/360045619972" target="_self" rel="undefined">NPS VideoAsk Template</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371452/answer7.png" alt="answer7.png" width="418" height="123">
<h2>File Upload</h2>
Use this answer type to collect files or images from your respondents. All file types are supported, so long as they are under 10MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371432/answer8.png" alt="answer8.png" width="436" height="173">
Tip: For files larger than 10MB use the "Open-ended" &gt; "Text" answer type and ask your respondents to send a link to their file.

Answer Types

Looking to collect feedback after a workshop or share your videoask in a presentation? 
Embed your videoask in Google Slides or other presentation tools like Keynote and Powerpoint with this quick trick.
Note: Bear in mind this is not a true embed. Respondents will be directed to a new tab or window to interact with your videoask; they will not be able to do so from within the presentation.
<h2>Insert a videoask into your presentation</h2>
<div class="step">1.Go to Share this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260951/2020-12-09_18-22-19.png" alt="2020-12-09_18-22-19.png" width="520" height="165">
<div class="step">2.Click the Email tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260991/2020-12-09_18-23-48.png" alt="2020-12-09_18-23-48.png">
<div class="step">3.Right click on the email gif that displays in the preview and select Save Image As...</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079261011/2020-12-09_18-23-30.png" alt="2020-12-09_18-23-30.png"> 4. In Google Slides, Insert an image and select the file of the videoask gif you downloaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136472/2020-12-09_18-35-45.png" alt="2020-12-09_18-35-45.png">
<div class="step">5.The slide will now display a gif of your videoask (but is not yet linked, so you're halfway there!).</div>
Note: The gif is a visual sample of your videoask, not a true embed. To allow people to open and interact with your videoask, you still need to link to it (see below).
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135632/2020-12-09_18-24-15__1_.gif" alt="2020-12-09_18-24-15__1_.gif">
6. In VideoAsk, go to the Link tab in your share menu and Copy your videoask url
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260891/2020-12-09_18-25-23.png" alt="2020-12-09_18-25-23.png" width="490" height="284">
<div class="step">7.In Google Slides, select the gif and click Insert link, then paste the link of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135952/2020-12-09_18-25-49.png" alt="2020-12-09_18-25-49.png">
Now, when someone clicks the gif in your presentation, they will be redirected to your videoask in a new tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135852/2020-12-09_18-26-41.png" alt="2020-12-09_18-26-41.png">
If desired, you can link to your videoask in multiple ways:
<ul>
<li>link the animated gif </li>
<li>show the full videoask link as text</li>
<li>add a QR code (requires use of a QR code generator)</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136912/2020-12-09_18-44-28.png" alt="2020-12-09_18-44-28.png">

Add a videoask to a Google Slides presentation

Identify your respondents by asking them to leave their name, email address and phone number when they answer your videoask. 
<h2>To collect contact details:</h2>
<div class="step">1.Go to the Settings for your videoask</div>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360069355651/Screen_Shot_2020-09-17_at_1.23.56_PM.png" alt="Screen_Shot_2020-09-17_at_1.23.56_PM.png" width="331" height="172">
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask" target="_self">this</a> article to see how it’s done.
<div class="step">2.Toggle Collect contact details on</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118272/Group_165.png" alt="Group_165.png">
<div class="step">3.Now you’ll see the types of contact details you can collect. Toggle the switches to choose what you need from Name, Email, Phone number, and Consent. Learn more about <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">collecting consent</a>.</div>
You can also choose whether to make each of these fields Required.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118412/Screen_Shot_2020-09-17_at_1.27_1.png" alt="Screen_Shot_2020-09-17_at_1.27_1.png" width="354" height="448">
Now when someone responds your videoask, they’ll be prompted to fill out a contact form, like the one below, before submitting their response:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118512/Screen_Shot_2020-09-17_at_1.31_1.png" alt="Screen_Shot_2020-09-17_at_1.31_1.png" width="560" height="281">
By default your contact form will display after the first step of your videoask. If you have a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a>, you can <a href="https://www.videoask.com/help/customization/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">choose where your contact form will be displayed</a>.
If you already know someone’s contact details, you can even let them skip this step, and still get their contact information. Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> article to find out how.

Collect contact details from your respondents

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
<div class="step">1.Select the videoask you'd like to connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
<div class="step">2.Click Connect</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
<div class="step">5.To continue, click Add</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
<div class="step">6.A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
<div class="step">7.Enter your updated authentication name and click Edit to save</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
<div class="step">8.Click Next</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
<div class="step">9.You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
<div class="step">10.When prompted in a pop up window, Login to your Hubspot account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
<div class="step">13.That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
<div class="step">1.New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
<div class="step">2.To view the details of a response, click the contact Name</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
<div class="step">3.Go to Filter activities</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
<div class="step">4.Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
<div class="step">5.Click View interaction to read or watch their response</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
<div class="step">7.To reply using VideoAsk, then select View interaction in VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

You can easily send your videoask from your own email or marketing tool by inserting the HTML code and animated gif directly into your email. 
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Share this videoask from the dashboard 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155592/share_email_1.png" alt="share_email_1.png">
3. Go to the Email tab .
<img src="https://videoask.zendesk.com/hc/article_attachments/360073417971/email_share_2.png" alt="email_share_2.png">
4. Click Send to one person or Send to multiple people.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155452/share_email_3.png" alt="share_email_3.png" width="543" height="367">
<h1 class="wysiwyg-text-align-left">Send to one person</h1>
If you choose Send to one person, you will be prompted to enter the name and email of the individual you'd like to send your videoask to. This will allow the contact information you already know to be passed through the code as a hidden field - now the person receiving your videoask won't have to enter in their name and email themselves!
 
<img src="https://videoask.zendesk.com/hc/article_attachments/360064367431/Screen_Shot_2020-08-10_at_12.33_1.png" alt="Screen_Shot_2020-08-10_at_12.33_1.png" width="405" height="166"><img src="https://videoask.zendesk.com/hc/article_attachments/360064367471/Screen_Shot_2020-08-10_at_12.34_1.png" alt="Screen_Shot_2020-08-10_at_12.34_1.png" width="407" height="149">
 
Then copy the code and paste into your email!
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420491/share_email_4.png" alt="share_email_4.png">
<h3 class="wysiwyg-text-align-left"> </h3>
<h1 class="wysiwyg-text-align-left">Send to multiple people</h1>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables - essentially it will send a "generic" version of your videoask to everyone you email it to. Without these variables, respondent contact information will not be known unless they are collected with a contact form. 
 
Click to learn more about <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> and collecting <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>!
 
This option also allows you to use Merge tags in your marketing tool to dynamically populate the contact information you already know about the people you're sending your videoask to!
You can add the following variables to the videoask URL in the code to pass contact name, email, and phone number.
<pre class="wysiwyg-text-align-left">#contact_name=</pre>
<pre class="wysiwyg-text-align-left">#contact_email=</pre>
<pre class="wysiwyg-text-align-left">#contact_phone_number=</pre>
 
For example, in Mailchimp add:
<pre class="wysiwyg-text-align-left">https://www.videoask.com/fiig3o29h?autoplay#contact_name=*|NAME|*&amp;contact_email=*|EMAIL|*</pre>
This way, every individual on your mailing list will receive a unique videoask URL with their contact information. When each person answers your videoask, you'll see their name and email without having asked them to manually include it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420511/share_email_5.png" alt="share_email_5.png">

Send a videoask from your own email or marketing tool

Want to be a rockstar who takes advantage of the features of both VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform, redirects to a videoask, and finishes back at a second typeform.
If you're interested in connecting a single typeform and videoask, learn how to <a href="/help/360055962351" target="_self">redirect from one typeform to a videoask</a>. 
Note: This guide uses functionalities available on paid accounts for both <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_blank" rel="noopener">Typeform</a>.
<h2>Create typeform A </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform.</a>
You can configure your typeform however you please, so long as it includes these questions:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
<h2>Create typeform B</h2>
You can also configure your second typeform however you prefer, just remember to use these questions and settings:
1. Add a hidden fields question type
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
2. Add name and email as fields to include (you’ll see the updated URL above the preview)
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
3. Edit the Button Link of typeform B’s thank you screen to redirect to a URL. This way when someone completes typeform B, they will be sent to your videoask instead of back to the beginning of typeform B.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
<h2>Setup your videoask</h2>
As with your typeforms, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> however you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
2. Turn on Collect contact details and make sure you're collecting Name and Email
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
3. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
4. On the last step of your videoask, edit the logic to always jump to URL 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
5. In the Redirect to URL field, paste the link to typeform B with hidden fields for contact name and email. 
By default, the hidden fields in your url will include an XXXX placeholder (ie #name=XXXX). Now you'll need to replace those XXXX's with the VideoAsk variables.
In the appropriate part of the url, delete the "XXXX" and type "@" to pull up the list of variables. Select Contact name and Contact email in the relevant places to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
When finished, the end of your url should read #name=Contact name&amp;email=Contact email.
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit typeform A’s thank you screen</h2>
1. Edit the button link of typeform A's thank you screen and paste the videoask share URL with the email and name variables. 
2. Once again you will need to replace the placeholder “Jane Doe” email and contact name. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
2. Publish typeform A and typeform B. You should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening typeform A and going through all the questions to ensure all your variables and hidden fields are behaving properly! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to typeform A’s questions will appear in typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to typeform B’s questions will appear in typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect 2 typeforms with a videoask

Each videoask and video or audio answer you receive automatically generates a transcript.
While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. Use Edit Words to update strange word combinations and names for immaculate transcripts and captions.  
<h2>Edit the transcript of your videoask</h2>
<div class="step">1.Go to Edit this videoask </div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png" width="374" height="129"></h2>
2. Click Edit this step (if a multi step videoask)
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Transcript tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360073280091/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="483" height="363">
4. Select Edit words to activate the transcript editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360073016992/2020-10-16_11-34-51.png" alt="2020-10-16_11-34-51.png" width="596" height="347">
5. Click any word to edit and replace it
<img src="https://videoask.zendesk.com/hc/article_attachments/360073017152/2020-10-16_11-37-13.png" alt="2020-10-16_11-37-13.png" width="544" height="317">
Note: Words cannot be deleted or added, only replaced.
6. When finished, click Save Changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279991/2020-10-16_11-38-53.png" alt="2020-10-16_11-38-53.png" width="536" height="310">
Note: This feature was released August 24, 2020. Any transcriptions created prior to this date will need to be updated. 
If you see an error message "This transcription is an older format, please update for captions to be available", click the Update button to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066281651/2020-08-25_14-34-01.png" alt="2020-08-25_14-34-01.png">
<h2 class="wysiwyg-text-align-left">Edit captions</h2>
<div class="step">1.Go to Edit this videoask</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png"></h2>
2. Click on Edit this step
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
<div class="step">3.Select the Captions tab</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015792/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="506" height="380"></h2>
<div class="step">4.Your captions will automatically be broken up by video segment. Click to edit the start / end time or text of each caption segment.</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015832/2020-10-16_10-11-14.png" alt="2020-10-16_10-11-14.png" width="500" height="247"></h2>
<div class="step">5.When satisfied with your edits, click Save changes</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278891/2020-10-16_10-12-16.png" alt="2020-10-16_10-12-16.png" width="462" height="227">
<div class="step">6.Delete any unnecessary caption segments.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278951/2020-10-16_10-13-23.png" alt="2020-10-16_10-13-23.png" width="442" height="308">
<div class="step">7.To revert your captions back to what is found in your transcription, click Re-generate from the transcript</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279431/2020-10-16_11-29-55.png" alt="2020-10-16_11-29-55.png" width="585" height="96">
Note: This will revert captions back to the current status of your transcription, not the original transcription (in the case that you have made any edits to it).
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
1. Select View Transcript of the video or audio response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066077172/2020-08-25_14-30-25.png" alt="2020-08-25_14-30-25.png">
2. Select Edit Words and follow the same editing steps as above
<img src="https://videoask.zendesk.com/hc/article_attachments/360066078932/2020-08-25_14-27-55.png" alt="2020-08-25_14-27-55.png" width="497" height="386">
Note: Editing a transcript will also update its <a href="/help/360048136592" target="_self">caption display</a>.

Edit video transcripts and captions

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

If you want to use VideoAsk via our API, here's how to get started.
Usage of the VideoAsk API is available on Grow, or above subscription plans (<a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">see more here</a>). However, you can play around with the API without upgrading by using the temporary authentication token found in Account &gt; API.
You'll need to <a href="http://www.videoask.com/app/signup" target="_blank" rel="noopener">sign up for an account</a> if you don't already have one.
How to access the API
<div class="step">1.<a href="http://www.videoask.com/app" target="_blank" rel="noopener">Log into</a> your VideoAsk account.</div>
<div class="step">2.We offer a temporary authentication token, which expires after 2 hours, so you can test the API. To get your token, <a href="http://www.videoask.com/app/account?tab=api" target="_blank" rel="noopener">go here</a>, or Click Help? in the app, then Developers/APIs:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360048879912/vapi_1.png" alt="vapi_1.png">
<div class="step">3.Now you'll see the API section in the My Account area. Your temporary API token is here:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360049012871/vapi_2.png" alt="vapi_2.png">
If you need a new token - remember they are temporary - simply refresh the page to generate a new one.
<div class="step">4.Now you can start playing around with the API. Check out our <a href="https://documenter.getpostman.com/view/291373/SWTEdwrG" target="_blank" rel="noopener">API documentation here</a> (beta).</div>
<div class="step">5.Once you've tested, and want to go live, get in touch with our team via #Slack. <a href="https://videoaskcommunity.slack.com/join/shared_invite/enQtNjEzMTY4MDEyODg3LTAyMmJlMDVkMjRlNDcxOGVkNmY0OWYzNjUwY2IyOWRmODRhYzE0NTMwYjVmYzE3Nzg5OTY0YWRjMzVmOWZiMjc" target="_blank" rel="noopener">Click this link</a> to join the community, and we'll get you set up with a dedicated API key as well as discuss your usage needs.</div>
You can also check out <a href="/help/Add-Webhooks-to-your-videoasks" target="_self">this</a> article to learn how to add Webhooks to your videoask.

VideoAsk API

Have you ever sent out your videoask and forgotten to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">turn on contact collection</a>? Leaving you with a bunch of responses from <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">"humans"</a> whose names you don't know? 
Or maybe you'd like to fix a typo in an email address or name. Read on to learn how to edit respondents' contact details!
<h2>Edit Contact Details</h2>
<div class="step">1.If you meant to turn on contact collection, then start with that! You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">learn how to collect contact details</a> from your respondents. </div>
<div class="step">2.Select your videoask from the left side panel</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401172/editcontact1.png" alt="editcontact1.png" width="338" height="556">
3. Find the response you'd like to edit the contact information for, and click the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080522511/editcontact2.png" alt="editcontact2.png" width="693" height="416">
4. Select Edit contact details
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401192/editcontact3.png" alt="editcontact3.png" width="495" height="248">
5. Now you can edit the name and email for this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401212/editcontact4.png" alt="editcontact4.png" width="422" height="331">
6. Make sure to click Update and then you'll see the new name and email appear!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401252/editcontact5.png" alt="editcontact5.png">

Related Articles

Lead Generation VideoAsk Template

STEP 1: WELCOME

“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?”

STEP 2: QUALIFICATION

“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”

STEP 3: MORE QUALIFICATION

STEP 4: OPEN QUESTION

“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”

STEP 5: BOOK A TIME

“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”

Check out our articles about sharing and embedding your videoask to learn more!