This template produces a multi-step videoask and uses conditional logic and the NPS Answer type which are only available on the paid plans.
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Create your steps (6 in total)
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STEP 1: RATING
Video: a brief introduction, explanation of why youāre collecting this information, and the question!
āHello! Iām [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?ā
Answer type:Ā NPS
(edit labels if youād like, or leave as ānot likely at allā and āvery likelyā)
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STEP 2: TO DETRACTORS
Video: Ask detractors (those who rated 0-6) for more information
āSorry to hear that. Would you mind giving us some information as to why you chose that score?ā
Answer type: Open
(choose if youād like to receive answers as video, audio, and/or text)
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Ā STEP 3: TO PASSIVES
Video: Ask passives (those who rated 7-8) for more information
āSounds like youāre not 100% sure. Would you mind explaining a little bit more why you chose that score?ā
Answer type: Open
(choose if youād like to receive answers as video, audio, and/or text)
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STEP 4: TO PROMOTERS
Video: Ask promoters (those who rated 9-10) for more information
āThatās great to hear! Can you tell us why you chose that score?ā
Answer type: Open
(choose if youād like to receive answers as video, audio, and/or text)
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STEP 5: FOLLOW UP
Video: Say thank you and request contact information for potential follow up
"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.ā
Answer type: Choice
(2 options: āYESā and āNOā)
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STEP 6: CONTACT DETAILS
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here.
Answer type: Choice
(only ONE option to create a ābuttonā: āShare my contact infoā)
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Apply logic to STEP 1:
If 0-6 jump to STEP 3
If 7-8 jump to STEP 4
If 9-10 jump to STEP 5
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Apply logic to STEPS 2, 3, and 4:
Always Jump to STEP 5
Apply logic to STEP 5:
If YES jump to STEP 6
If NO jump to END
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Turn on Collect Contact Details
- Open Settings for your videoask
- Toggle Collect contact details to ON and update Collect contact details after step⦠to STEP 6
Now youāre ready to share your NPS videoask!