<p><strong>This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.</strong></p>
<p> </p>
<div class="step"><span class="bigNum">1.</span><p class="step">Create your steps (6 in total)</p></div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: </strong>a brief introduction, explanation of why you’re collecting this information, and the question!</p>
<h3><em>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</em></h3>
<p><strong>Answer type: </strong>NPS <br>(edit labels if you’d like, or leave as “not likely at all” and “very likely”)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video</strong>: Ask detractors (those who rated 0-6) for more information</p>
<h3><em>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: </strong>Ask passives (those who rated 7-8) for more information</p>
<h3><em>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: </strong>Ask promoters (those who rated 9-10) for more information</p>
<h3><em>“That’s great to hear! Can you tell us why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: </strong>Say thank you and request contact information for potential follow up</p>
<h3><em>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</em></h3>
<p><strong>Answer type: </strong>Choice <br>(2 options: “YES” and “NO”)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: </strong>Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. <br><strong>Answer type: </strong>Choice <br>(only ONE option to create a “button”: “Share my contact info”)</p>
<p> </p>
<div class="step"><span class="bigNum">2.</span><p class="step">Apply logic to STEP 1:</p></div>
<p class="wysiwyg-indent5">If 0-6 jump to <strong>STEP 3</strong><br>If 7-8 jump to <strong>STEP 4</strong><br>If 9-10 jump to <strong>STEP 5</strong></p>
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
<div class="step"><span class="bigNum">3.</span><p class="step">Apply logic to STEPS 2, 3, and 4:</p></div>
<p class="wysiwyg-indent5">Always Jump to <strong>STEP 5</strong></p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
<div class="step"><span class="bigNum">4.</span><p class="step">Apply logic to STEP 5:</p></div>
<p class="wysiwyg-indent5">If YES jump to <strong>STEP 6</strong><br>If NO jump to <strong>END</strong></p>
<p class="wysiwyg-text-align-center"><img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> </p>
<div class="step"><span class="bigNum">5.</span><p class="step">Turn on Collect Contact Details</p></div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130"></p>
<ul>
<li>Toggle Collect contact details to <strong>ON</strong> and update Collect contact details after step…<strong> to STEP 6</strong>
</li>
</ul>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460"></strong></p>
<div class="step"><span class="bigNum">6.</span><p class="step">Now you’re ready to share your NPS videoask!</p></div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

<p><em><span style="font-weight: 400;">*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.</span></em></p>
<p><span style="font-weight: 400;">Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.</span></p>
<p> </p>
<h1><strong>Add NPS answer type to your videoask:</strong></h1>
<p> </p>
<p> <span style="font-weight: 400;">1. Sign in and click + New Videoask.</span></p>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180"></span></p>
<h3>
<span style="font-weight: 400;">If this is your first time creating a videoask, you can check out </span><a href="/help/My-first-videoask"><span style="font-weight: 400;">t</span></a><a href="/help/My-first-videoask" target="_self"><span style="font-weight: 400;">h</span><span style="font-weight: 400;">is</span></a><span style="font-weight: 400;"><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.</span>
</h3>
<p> </p>
<p><span style="font-weight: 400;">2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:</span></p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png"></p>
<h3> </h3>
<p><span style="font-weight: 400;">3. Click </span><strong>NPS</strong><span style="font-weight: 400;"> to select this answer type</span></p>
<p> </p>
<p><span style="font-weight: 400;">4. You can customize your labels if you’d like. Otherwise, zero will be “<strong>not likely at all</strong>” and ten will be “<strong>very likely</strong>”</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png"></span></p>
<h3> </h3>
<p><span style="font-weight: 400;">5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png"></span></p>
<p> </p>
<p><span style="font-weight: 400;">6. </span><span style="font-weight: 400;">Click </span><strong>Create videoask</strong><span style="font-weight: 400;">.</span></p>
<p> </p>
<p><span style="font-weight: 400;">7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a></span></p>
<h3>
<span style="font-weight: 400;">You can add </span><a href="/help/Create-a-multi-step-videoask"><span style="font-weight: 400;">multiple steps</span></a><span style="font-weight: 400;"> to your videoask, use </span><a href="/help/Use-Conditional-Logic"><span style="font-weight: 400;">conditional logic</span></a><span style="font-weight: 400;">, and follow up with respondents</span><span style="font-weight: 400;"> to start collecting awesome feedback!</span>
</h3>
<p> </p>

Collect NPS feedback using VideoAsk

<p><strong>A videoask is made up of a step or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> that can be interacted with or responded to in different ways, depending on the answer type selected. </strong></p>
<p>When creating a new videoask or step you will be prompted to select an answer type. You can also <a href="/help/360054225192" target="_self">change the answer type</a> of an existing videoask step.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371352/answer1.png" alt="answer1.png" width="405" height="601"></p>
<h2>Open-ended</h2>
<p>Collect video, audio, and/or text responses from your respondents. You can <a href="/help/360036298791" target="_self">limit the time</a> you give them to answer too!</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371332/answer2.png" alt="answer2.png" width="429" height="270"></p>
<h2>Button</h2>
<p>Use this answer type as a navigational tool to allow respondents to move through your videoask with a simple button. You can <a href="https://www.videoask.com/help/how-it-works/skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">turn off data collection</a> for steps with the button answer type.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371392/answer3.png" alt="answer3.png" width="446" height="125"></p>
<h2>Multiple-choice</h2>
<p>User this answer type to give respondents options to navigate through your videoask or to create a poll. You can allow multiple selection for multiple choice options. You can also <a href="/help/360054225752" target="_self">turn off data collection</a> for steps with the multiple-choice answer type.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080494831/answer4.png" alt="answer4.png" width="412" height="261"></p>
<h2>Calendar</h2>
<p>Use this answer to let respondents book appointments on your calendar. We currently support <a href="/help/360037038992" target="_self">Calendly</a>, <a href="/help/360044708591" target="_self">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_self">Acuity Scheduling</a>.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080494851/answer5.png" alt="answer5.png" width="447" height="547"></p>
<h2>Payment</h2>
<p>Use this answer type to connect your Stripe account and collect payments from respondents.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080494871/answer6.png" alt="answer6.png" width="423" height="625"></p>
<h2>Net Promoter Score</h2>
<p>Use this answer type to collect NPS (Net Promoter Score) feedback from your respondents. Learn more about <a href="/help/360045666172" target="_self" rel="undefined">collecting NPS feedback</a> and check out our <a href="/help/360045619972" target="_self" rel="undefined">NPS VideoAsk Template</a>. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371452/answer7.png" alt="answer7.png" width="418" height="123"></p>
<h2>File Upload</h2>
<p>Use this answer type to collect files or images from your respondents. All file types are supported, so long as they are under 10MB.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371432/answer8.png" alt="answer8.png" width="436" height="173"></p>
<p><strong>Tip: For files larger than 10MB use the "Open-ended" &gt; "Text" answer type and ask your respondents to send a link to their file.</strong></p>

Answer Types

<p><strong>This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.</strong></p>
<p> </p>
<div class="step"><span class="bigNum">1.</span><p class="step">Create your steps (5 in total)</p></div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328"></strong></p>
<p><strong>Video: </strong>a brief introduction and a question to get going!<strong><br></strong></p>
<h3><em>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?”<br></em></h3>
<p><strong>Answer type: </strong>Choice <br> (providing only one Choice option will create a single button)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322"></strong></p>
<p><strong>Video</strong>: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.</p>
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
<p><strong>Answer type: </strong>Choice <br>  </p>
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357"></strong></p>
<p class="wysiwyg-text-align-left"><strong>Video: </strong>Ask another qualifying question.<strong><br></strong></p>
<p><strong>Answer type: </strong>Choice <br>  </p>
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355"></strong></p>
<p><strong>Video: </strong>Ask an open-ended question to collect more information.<strong><br></strong></p>
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
<p><strong>Answer type: </strong>Open<br> (choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357"></strong></p>
<p><strong>Video: </strong>Say thank you and allow respondents to book a time to meet with you. </p>
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
<p><strong>Answer type: </strong>Calendar <br> (connect your calendar using <strong><a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a></strong>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self"><strong>Hubspot Meetings</strong></a><strong>,</strong> or <strong><a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)</strong></p>
<h3 class="wysiwyg-text-align-center"> </h3>
<p><strong>Video: </strong>Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here.<br> <strong>Answer type: </strong>Choice<br> (only ONE option to create a “button”: “Share my contact info”)</p>
<p> </p>
<p> </p>
<div class="step"><span class="bigNum">2.</span><p class="step">Turn on Collect Contact Details</p></div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106"></p>
<ul>
<li>Toggle Collect contact details to <strong>ON</strong> and update Collect contact details after step…<strong> to STEP 1</strong>
</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381"></p>
<div class="step"><span class="bigNum">3.</span><p class="step">Now you’re ready to start collecting leads with videoask!</p></div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>
<p> </p>

Lead Generation VideoAsk Template

<p><strong>Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.</strong></p>
<p><iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe></p>
<h2><span style="font-weight: 400;">To create your first videoask</span></h2>
<div class="step"><span class="bigNum">1.</span><p class="step">Sign in and click <strong>+ New Videoask</strong>.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png"></p>
<p><span style="font-weight: 400;">Now you’ll see two options:</span></p>
<p class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png"></p>
<p> </p>
<div class="step"><span class="bigNum">2.</span><p class="step">Click <strong>Record a video </strong>to record<span style="font-weight: 400;"> yourself asking a question! This is a great way to make your interactions more human.</span></p></div>
<div class="step"><span class="bigNum">3.</span><p class="step">Optionally, toggle the <strong>+Notes</strong> switch to enable speaker notes for yourself.</p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374"></span></p>
<h3 class="wysiwyg-text-align-center"><em><strong>Tip</strong><span style="font-weight: 400;">: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </span></em></h3>
<div class="step"><span class="bigNum">4.</span><p class="step">Hit the big red <strong>Record</strong> button to start recording.</p></div>
<p><span style="font-weight: 400;">3, 2, 1… action!</span></p>
<p><span style="font-weight: 400;">You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. </span></p>
<div class="step"><span class="bigNum">5.</span><p class="step">Click <strong>No</strong> to give it another go, or <strong>Yes</strong> if you’re ready to share your videoask with the world.</p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317"></span></p>
<div class="step"><span class="bigNum">6.</span><p class="step">You can add some overlay text to your video:</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286"></p>
<p><span style="font-weight: 400;">People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.</span></p>
<p><span style="font-weight: 400;">You can choose to turn on <strong>fit video</strong> here. This will make sure that entire video is shown by disabling auto-cropping.</span><span style="font-weight: 400;"></span></p>
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
<div class="step"><span class="bigNum">7.</span><p class="step">Then select <strong>Next step</strong>.</p></div>
<div class="step"><span class="bigNum">8.</span><p class="step">Choose how you want people to answer your question:</p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296"></span></p>
<p><span style="font-weight: 400;"><strong>a.</strong> </span><span style="font-weight: 400;">Click </span><strong>Open</strong><span style="font-weight: 400;"> and toggle the switches to select how you want people to answer your question. You can let them choose between </span><strong>Video</strong><span style="font-weight: 400;">, </span><strong>Audio</strong><span style="font-weight: 400;"> and </span><strong>Text</strong><span style="font-weight: 400;">, or only enable one or two of these options.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268"><span style="font-weight: 400;"></span></p>
<p class="wysiwyg-text-align-left"><span style="font-weight: 400;">You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a></span></p>
<p><span style="font-weight: 400;"><strong>b.</strong> Click </span><strong style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Multiple-Choice</strong><span style="font-weight: 400;"> to post your videoask as a multiple choice question. </span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309"></p>
<ul>
<li>
<span style="font-weight: 400;">Click <strong>+Add another choice</strong> to add more options. </span><span style="font-weight: 400;">You can have up to twenty six choices</span>
</li>
<li><span style="font-weight: 400;">You can choose to <strong>Enable</strong> <strong>multiple selection</strong>.</span></li>
<li><span style="font-weight: 400;">You can also opt to <strong>Skip data collection </strong>if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</span></li>
</ul>
<p><span style="font-weight: 400;"><strong>c.</strong> Click </span><strong>Calendar</strong><span style="font-weight: 400;"> to use our calendar integrations to set up a meeting.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273"></p>
<p class="wysiwyg-text-align-center">You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.</p>
<p><span style="font-weight: 400;"><strong>d.</strong> Click </span><strong>Net Promoter Score</strong><span style="font-weight: 400;"> to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> </p>
<div class="step"><span class="bigNum">9.</span><p class="step">When you’re done, click <strong>Continue</strong>.</p></div>
<div class="step"><span class="bigNum">10.</span><p class="step">It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371"></p>
<div class="step"><span class="bigNum">11.</span><p class="step">Hit <strong>Create videoask</strong> when you feel like you’re ready to share your videoask with the world.</p></div>
<p>For more ways to create a videoask:</p>
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>
<p> </p>

My first videoask

<p><strong>If you're anything like us, as soon as you hit Record it's hard to remember what you want to say! 😅 To keep things on track, jot down notes or create a script to use while you record, just like a teleprompter.</strong></p>
<p>Every time you record a new video, whether it's to create a new step or reply to a respondent, you have the option to add notes.</p>
<p>If people on your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team</a> will be recording videos of their own following a template, you can also set a script for each video to help them with the process.</p>
<h2>Replying to respondents or creating a new step</h2>
<div class="step"><span class="bigNum">1.</span><p class="step">From an interaction with a respondent, click the <strong>Reply</strong> button or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">create a new step</a></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083080971/2021-01-21_18-32-19.png" alt="2021-01-21_18-32-19.png" width="492" height="457"></p>
<div class="step"><span class="bigNum">2.</span><p class="step">Before you click <strong>Record</strong>, toggle on the <strong>Notes</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083080951/2021-01-21_18-32-52.png" alt="2021-01-21_18-32-52.png" width="563" height="339"></p>
<div class="step"><span class="bigNum">3.</span><p class="step">Write out your notes. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083080911/2021-01-21_18-33-35.png" alt="2021-01-21_18-33-35.png" width="571" height="379"></p>
<p><strong>Tip: Videos are best when you act natural, so keep your notes brief! They're mostly there for reference, but don't feel like you need to write them out word for word.</strong></p>
<div class="step"><span class="bigNum">4.</span><p class="step">When you're ready, click <strong>Record</strong>. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083081451/2021-01-21_18-48-56.png" alt="2021-01-21_18-48-56.png" width="574" height="361"></p>
<div class="step"><span class="bigNum">5.</span><p class="step">Your notes will stay on the screen while you record. When you're done, click the red button to end the recording.</p></div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083053092/2021-01-21_18-48-33.png" alt="2021-01-21_18-48-33.png" width="584" height="366"></h2>
<h2>Write a script for others</h2>
<p>To create a script for other people on <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">your team</a>, edit an existing step.</p>
<div class="step"><span class="bigNum">1.</span><p class="step">Go to the <strong>Editor</strong> of your videoask</p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360083052012/2021-01-21_18-21-53.png" alt="2021-01-21_18-21-53.png" width="438" height="240"></strong></p>
<div class="step"><span class="bigNum">2.</span><p class="step">Click<strong> Edit this Step</strong></p></div>
<p class="wysiwyg-text-align-center"><strong> <img src="https://videoask.zendesk.com/hc/article_attachments/360083052032/2021-01-21_18-22-09.png" alt="2021-01-21_18-22-09.png" width="398" height="526"></strong></p>
<div class="step"><span class="bigNum">3.</span><p class="step">Click the<strong> Edit Notes </strong>icon</p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360083080331/2021-01-21_18-18-59.png" alt="2021-01-21_18-18-59.png" width="578" height="481"></strong></p>
<div class="step"><span class="bigNum">4.</span><p class="step">Type your script out in the <strong>Notes</strong> field. Any changes will be automatically saved.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083080691/2021-01-21_18-19-26.png" alt="2021-01-21_18-19-26.png" width="575" height="587"></p>
<div class="step"><span class="bigNum">5.</span><p class="step">Now click <strong>Replace video</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360083080371/2021-01-21_18-19-55.png" alt="2021-01-21_18-19-55.png" width="562" height="588"></strong></p>
<div class="step"><span class="bigNum">6.</span><p class="step">And voila! Anyone who replaces your video will see this script when they go to record. </p></div>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360083051992/2021-01-21_18-21-16.png" alt="2021-01-21_18-21-16.png"></strong></p>
<p><em>Note: Your team members will be able to update the script before recording if customization is needed.</em></p>

Related Articles

NPS VideoAsk Template

STEP 1: RATING

“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”

STEP 2: TO DETRACTORS

“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”

STEP 3: TO PASSIVES

“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”

STEP 4: TO PROMOTERS

“That’s great to hear! Can you tell us why you chose that score?”

STEP 5: FOLLOW UP

"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”

STEP 6: CONTACT DETAILS

Check out our articles about sharing and embedding your videoask to learn more!