Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. To do this, you can download a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. Read on to learn how!
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select settings for this videoask from the dashboard .
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue on in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you export your answers to a .csv or .xlsx file, you'll see the field where consent given is TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067671892/Group_156.png" alt="Group_156.png">
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

Once you've created and shared your videoask, you'll want to see and reply to your answers.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To see, manage and reply to your answers, first open the app or log into your account from your browser.
Answers in your Browser
1. Log into your account. You'll see all of your videoasks on the left, and all of your interactions appear in a feed in the center. Click on any interaction to view it, on the right.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232192/videoask_results_1.png" alt="videoask_results_1.png">
2. View your interactions/answers for each videoask by clicking on one:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232172/videoask_results_2.png" alt="videoask_results_2.png">
Now you can see all the people who've replied to your videoask. Click one to view it. If you have collected contact details, you can reply to your answers with the green Reply button.
3. Click Conversations to view them. Any interactions where you replied will be stored here.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276951/videoask_results_3.png" alt="videoask_results_3.png">
4. You can view the interactions with each step of your videoask by clicking Steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232212/videoask_results_4.png" alt="videoask_results_4.png">
To view answers to a step, simply click the one you want on the right panel.
5. You can download all of your answers in CSV format, to open in a spreadsheet application like Excel or Google Sheets, by clicking this button:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276971/videoask_results_5.png" alt="videoask_results_5.png">
Video and audio questions are transcribed automatically, so you'll see them in your spreadsheet of interactions.
Answers in the videoask iOS app
1. Open VideoAsk, and tap on the videoask you want to see the answers to:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276991/videoask_results_6.png" alt="videoask_results_6.png" width="350" height="622">
2. Now you can see your answer in your inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232232/videoask_results_7.png" alt="videoask_results_7.png" width="350" height="623">
3. Tap on any answer to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277011/videoask_results_8.jpg" alt="videoask_results_8.jpg" width="350" height="623">
If you collected name and email, you can also reply from here.
4. Tap Conversations to view them:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277031/videoask_results_9.jpg" alt="videoask_results_9.jpg" width="350" height="623">
You can download all of your interactions by tapping Share, and choosing the Export answers (.csv) option.

View your answers and reply to your respondents

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h1>Download a video answer or reply</h1>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h1> </h1>
<h1>Download videos from your videoask</h1>
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
2. Select Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click Download and choose Download file or Add to Dropbox
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360069118872/Screen_Shot_2020-09-17_at_1.39.08_PM.png" alt="Screen_Shot_2020-09-17_at_1.39.08_PM.png" width="492" height="609"></h1>
<h1>Download raw video files</h1>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, then you can do so with the following steps:
1. Copy the video url
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png" width="384" height="420">
2. Right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

Download your videos

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

By default, only you can see the interactions people have with your videoask. By setting them as shareable or private, you can choose to share all interactions at once or individual answers or replies one at a time. Keep reading to learn how!
Learn how to share your entire videoask's inbox and filter it by tags <a href="https://www.videoask.com/help/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">here</a>. 
 
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses to a videoask private or shareable (public) in Settings</li>
<li>By making each individual answer or reply to a videoask private or shareable (public) in the Share panel</li>
</ul>
 
To share all interactions in your videoask Settings:
1. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305732/share_your_answers_1.png" alt="share_your_answers_1.png" width="573" height="267">
2. Toggle the Make all interactions shareable switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477371/Group_141.png" alt="Group_141.png">
Tip: Making all interactions shareable in one go can be useful when you want to export your data, or integrate VideoAsk with a third party application, like Zapier.
<ul>
<li>You can also choose whether to Include replies or not </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="379" height="106"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared interactions will also include any subsequent replies to the initial answers you collected.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481491/Screen_Shot_2020-09-02_at_4.10.21_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.21_PM.png" width="587" height="286">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266152/Screen_Shot_2020-09-02_at_4.10.45_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.45_PM.png" width="587" height="297">
 
To share individual answers in the Share panel:
1. Go to a videoask that already has some answers.
2. Select the answer that you want to share.
3. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305772/share_your_answers_3.png" alt="share_your_answers_3.png" width="598" height="406">
4. Toggle the switches to make the individual answer or the entire interaction shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481091/Screen_Shot_2020-09-02_at_4.03.01_PM.png" alt="Screen_Shot_2020-09-02_at_4.03.01_PM.png" width="382" height="398">
Now you can copy and share the link of your answer, and people who receive the link will be able to see the answer.
 
If you toggle off the switch and set the answer to private, people will see the following screen when they open the link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
 
To share individual subsequent replies in the Share panel:
1. Go to a videoask that already has some answers and replies.
2. Select the reply that you want to share.
3. Click Share.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360073629871/share_reply_2.png" alt="share_reply_2.png">
4. Toggle the switch to make the individual reply shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073629851/share_reply.png" alt="share_reply.png" width="450" height="157">

Share your interactions

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive response notifications when someone answers your videoask.
<h1>What are Webhooks?</h1>
Webhooks are notifications sent automatically when triggered by a specific event. 
For Videoask, this event is a response to your videoask, so the notification is triggered when someone answers your question. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
<h1>How to set up Webhooks</h1>
Here’s how you can set up a Webhook to receive notifications:
1. Select the videoask you want to integrate with a Webhook and click Connect:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151112/Group_80.png" alt="Group_80.png">
2. Click Connect next to the Webhooks section:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213312/Webhooks_Connect.png" alt="Webhooks_Connect.png">
3. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
4. Toggle the switches to choose the event that triggers your notifications and hit Save.
<ul>
<li>If you select form_response, you'll receive the transcoded version of the response information when someone completes or abandons your videoask.</li>
<li>If you select form_response_transcribe, you'll also receive the transcription of the response, which can take up to 3-4 minutes.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051213432/Webhooks_Save.png" alt="Webhooks_Save.png">
All done, you can sit back and wait for the notifications from your Webhooks to roll in.
<h1>How to add more Webhooks</h1>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above:
<img src="https://videoask.zendesk.com/hc/article_attachments/360050263131/Webhooks_Another.png" alt="Webhooks_Another.png" width="450" height="613">
<h1>How to edit or delete Webhooks</h1>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360050151452/Webhooks_Edit.png" alt="Webhooks_Edit.png" width="450" height="613">
2. Now you can type to change the Webhook URL or click Delete this webhook to remove it from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051212192/Webhooks_Edit_Delete.png" alt="Webhooks_Edit_Delete.png" width="445" height="686">

Add Webhooks to your videoasks

Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording. 
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065255751/image__1_.png" alt="image__1_.png" width="372" height="159">
<h1>What is an Uploaded Recording?</h1>
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents. 
<h1>What is a Live Recording?</h1>
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Live recording is not yet implemented for threaded replies, only for initial answers.
</aside>
Why choose Live Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough. 
</li>
</ul>
What's the key difference between Uploaded and Live Recording?
<ul>
<li>Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
</li>
<li>Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection. 
</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: Testimonials, Compilation videos 
Choose Live Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always just upload a pre-recorded video instead. In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360058333091/Screenshot_2020-05-28_at_06.38.13.png" alt="Screenshot_2020-05-28_at_06.38.13.png" width="242" height="110">

What's the difference between an Uploaded Recording and a Live Recording? 

Are you looking for a way to close your videoask to new responses while keeping the data you’ve collected so far? We have a workaround that lets you do just that.
Follow these steps to apply the workaround:
1. Select the videoask you want to close and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049838172/Close_Edit.png" alt="Close_Edit.png">
2. Add a new step to your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049838212/Close_NewStep.png" alt="Close_NewStep.png">
3. Choose between Capture and Library. It doesn’t matter which option you select for this workaround.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049838392/MFVA_Capture_Library.png" alt="MFVA_Capture_Library.png" width="483" height="569">
4. Choose a background image and hit Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049838812/Close_Giphy.png" alt="Close_Giphy.png">
5. Add some overlay text explaining that the videoask is closed and click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049838932/Close_TextExplain.png" alt="Close_TextExplain.png">
6. Select Choice as the response type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049957411/Close_Choice.png" alt="Close_Choice.png">
7. Add a single Choice option and hit Continue. You can set this up to work as a redirect button in your videoask later.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049839212/Close_ChoiceButton.png" alt="Close_ChoiceButton.png">
8. Drag and drop the step you just added to move it to the first step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049957691/Close_FirstStep.png" alt="Close_FirstStep.png">
9. Add a redirect to this first step. This can be to an external URL or to a step in the videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049839332/Close_RedirectURL.png" alt="Close_RedirectURL.png">
<aside>
Note: You will still receive a new response in your inbox every time someone hits the redirect button with this method.
</aside>
That’s it. Now when someone opens your videoask, they’ll be prompted to click the choice option, and clicking it will redirect them while keeping the rest of the questions hidden.
<aside>
Note: The process described here is just a workaround, not an official feature.
</aside>

Close your videoask (workaround)

If you would like to "close" a videoask to stop receiving replies or redirect respondents after they view your response, this can be done by choosing the reply answer type.
<h1>To set the answer type:</h1>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)

Set reply answer type

<a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> lets you connect Videoask to 1,500+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. 
<h1>Getting Started with Zapier</h1>
Sign up for a free <a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> account, from there you can jump right in. If you have any additional questions, you can reach out to contact@zapier.com.

<script src="https://zapier.com/zapbook/embed/widget.js?services=VideoAsk&amp;container=true&amp;limit=5,"></script>

<h1>How do I connect Videoask to Zapier?</h1>
1. Sign in to your Videoask account, select the videoask you want to add a Zap to and click Connect. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051545411/Connect.png" alt="Connect.png">
2. Click Connect on Zapier.com in the connect panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546771/Connect_on_Zapier.png" alt="Connect_on_Zapier.png" width="399" height="541">
3. Click Connect to 2000+ Apps or select an app from the list. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546851/Zapier_Connect_Apps.png" alt="Zapier_Connect_Apps.png">
4. Now choose VideoAsk as the app and New Response or New Response (with transcription) as the trigger event and hit Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433932/VA_App_TriggerEvent.png" alt="VA_App_TriggerEvent.png">
5. Select your VideoAsk account and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546931/Zapier_Select_VA_Account.png" alt="Zapier_Select_VA_Account.png">
6. Select the videoask you want to add a Zap to and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433972/Select_VA.png" alt="Select_VA.png">
7. Test your data by selecting Test &amp; Review or Test &amp; Continue. You can also skip this step by clicking Skip Test. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546991/TestData_VA.png" alt="TestData_VA.png">
8. Now you’ll see some sample data pulled in from your videoask. You can click See More Samples to do just that, or Done Editing to move on to the next step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547291/VA_Samples.png" alt="VA_Samples.png">
9. Nice, you’re done with setting up the first part of your Zap.  Hover over the second part and click Edit to set up where to send data from your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434372/PartTwo.png" alt="PartTwo.png">
10. Select an app from the list. In this example we’ll create a Zap using Google Sheets. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547391/SelectApp_GoogleSheets.png" alt="SelectApp_GoogleSheets.png">
11. Choose an app and an event and hit Continue. In the example below, a new response to your videoask will create a new row in Google Sheets. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547551/GSh_App_TriggerEvent.png" alt="GSh_App_TriggerEvent.png">
12. Select the email address of your Google Sheets account and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434512/Zapier_Select_Google_Account.png" alt="Zapier_Select_Google_Account.png">
13. Select the Drive, Spreadsheet and Worksheet you want to use and click Continue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547791/Drive_Spreadsheet_Worksheet.png" alt="Drive_Spreadsheet_Worksheet.png">
14. Head to the Test Data section to check if your Zap is working properly. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434572/SendData.png" alt="SendData.png">
Here you can test the integration by sending some data to your chosen app. This is what a successful test looks like:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547891/SuccessfulTest.png" alt="SuccessfulTest.png">
15. You’re all set! All you have to do is toggle the switch in the top right corner or at the bottom of the editor to activate the integration. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547911/Zapier_ToggleSwitch.png" alt="Zapier_ToggleSwitch.png">
Now you’ll see the new Zap in your list of integrations, where you can activate or deactivate a Zap by toggling the switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434672/AppList.png" alt="AppList.png">

Connect Videoask to hundreds of other apps with Zapier

Each videoask and video or audio answer you receive automatically generates a transcript.
While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. Use Edit Words to update strange word combinations and names for immaculate transcripts and captions.  
<h2>Edit the transcript of your videoask</h2>
1. Go to Edit this videoask 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png" width="374" height="129"></h2>
2. Click Edit this step (if a multi step videoask)
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Transcript tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360073280091/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="483" height="363">
4. Select Edit words to activate the transcript editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360073016992/2020-10-16_11-34-51.png" alt="2020-10-16_11-34-51.png" width="596" height="347">
5. Click any word to edit and replace it
<img src="https://videoask.zendesk.com/hc/article_attachments/360073017152/2020-10-16_11-37-13.png" alt="2020-10-16_11-37-13.png" width="544" height="317">
Note: Words cannot be deleted or added, only replaced.
6. When finished, click Save Changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279991/2020-10-16_11-38-53.png" alt="2020-10-16_11-38-53.png" width="536" height="310">
Note: This feature was released August 24, 2020. Any transcriptions created prior to this date will need to be updated. 
If you see an error message "This transcription is an older format, please update for captions to be available", click the Update button to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066281651/2020-08-25_14-34-01.png" alt="2020-08-25_14-34-01.png">
<h2 class="wysiwyg-text-align-left">Edit captions</h2>
1. Go to Edit this videoask
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png"></h2>
2. Click on Edit this step
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Captions tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015792/2020-10-16_10-10-14.png" alt="2020-10-16_10-10-14.png" width="506" height="380"></h2>
4. Your captions will automatically be broken up by video segment. Click to edit the start / end time or text of each caption segment.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073015832/2020-10-16_10-11-14.png" alt="2020-10-16_10-11-14.png" width="500" height="247"></h2>
5. When satisfied with your edits, click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278891/2020-10-16_10-12-16.png" alt="2020-10-16_10-12-16.png" width="462" height="227">
6. Delete any unnecessary caption segments.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278951/2020-10-16_10-13-23.png" alt="2020-10-16_10-13-23.png" width="442" height="308">
7. To revert your captions back to what is found in your transcription, click Re-generate from the transcript
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279431/2020-10-16_11-29-55.png" alt="2020-10-16_11-29-55.png" width="585" height="96">
Note: This will revert captions back to the current status of your transcription, not the original transcription (in the case that you have made any edits to it).
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
1. Select View Transcript of the video or audio response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066077172/2020-08-25_14-30-25.png" alt="2020-08-25_14-30-25.png">
2. Select Edit Words and follow the same editing steps as above
<img src="https://videoask.zendesk.com/hc/article_attachments/360066078932/2020-08-25_14-27-55.png" alt="2020-08-25_14-27-55.png" width="497" height="386">
Note: Editing a transcript will also update its <a href="/help/360048136592" target="_self">caption display</a>.

Edit video transcripts and captions

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
2. Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!
<img src="https://videoask.zendesk.com/hc/article_attachments/360072357291/2020-10-09_14-40-28.png" alt="2020-10-09_14-40-28.png" width="368" height="815">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
  Pause auto-play
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings:</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Relative text size</h2>
Change the text size of your overlay text relative to the size of the video.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 357px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950772/Screen_Shot_2020-08-24_at_4.04_5.png" alt="Screen_Shot_2020-08-24_at_4.04_5.png" width="251" height="57"></td>
<td class="wysiwyg-text-align-center" style="width: 373px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950692/Screen_Shot_2020-08-24_at_4.03_6.png" alt="Screen_Shot_2020-08-24_at_4.03_6.png" width="250" height="58"></td>
<td class="wysiwyg-text-align-center" style="width: 368px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950852/Screen_Shot_2020-08-24_at_4.06_1.png" alt="Screen_Shot_2020-08-24_at_4.06_1.png" width="251" height="60"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 357px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167851/overlay_text_size_3.gif" alt="overlay_text_size_3.gif" width="208" height="200"></td>
<td class="wysiwyg-text-align-center" style="width: 373px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950952/overlay_text_size_5.gif" alt="overlay_text_size_5.gif" width="208" height="200"></td>
<td class="wysiwyg-text-align-center" style="width: 368px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167871/overlay_text_size_7.gif" alt="overlay_text_size_7.gif" width="208" height="200"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

You've made a videoask! To start collecting answers, share it with a link, embed it on your site or app, or use the VideoAsk widget. 
You can also <a href="https://www.videoask.com/help/share-your-answers" target="_self">share your answers</a> or <a href="/help/360048584992" target="_self">share and embed your entire videoask inbox.</a>
For more advanced embed options, check out <a href="/help/360048142672" target="_self">this article</a>.
 <iframe src="//fast.wistia.com/embed/iframe/43pvqkniey" width="640" height="360" frameborder="0" allowfullscreen=""></iframe> 
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128031/homebuyer_survey.png" alt="homebuyer_survey.png" width="357" height="492">
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128491/share_link.png" alt="share_link.png" width="472" height="162">
3. To get the link of a videoask that has already received responses, go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909352/share_this_videoask.png" alt="share_this_videoask.png" width="473" height="167">
4. Copy the link for your videoask. Or to test it without submitting answers, get the link for preview mode. Here you can also <a href="https://www.videoask.com/help/how-to-use-variables" target="_self" rel="undefined">add variables to your videoask url.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909892/share_videoask.png" alt="share_videoask.png">
<h2>Get the videoask widget</h2>
1. Click Widget in your share panel. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130031/Get_the_code.png" alt="Get_the_code.png" width="437" height="561">
2. Choose the widget style, border color, position, and write any call to action overlay text. While building you can preview how the widget will appear on desktop and mobile devices.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130171/widget_type.png" alt="widget_type.png">
3. When you're happy, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069911292/get_the_code_for_real.png" alt="get_the_code_for_real.png" width="377" height="377">
3. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130711/copy_code.png" alt="copy_code.png" width="571" height="421">
4. Paste the widget code inside the &lt;body&gt; tags of your page. 
Note: You must have an SSL certificate to allow a widget to open on your page. Otherwise it will open in a new tab.
Interested in multiple widgets on one page, delayed widget load or other options? Learn more about our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options</a>.
<h2>Embed your videoask with an iframe</h2>
1. Click Embed in the share panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130831/embed_videoask.png" alt="embed_videoask.png" width="367" height="449">
2. Click Copy code. Paste this code into your page or app's code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070131371/copy_embed_code.png" alt="copy_embed_code.png" width="460" height="385">
Embed requirements
Your site must be compatible with iframes to use this embed code.
Your website needs to have an SSL certificate (using https://). 
Make sure to copy embed code provided here. Permissions are included in it to connect site visitors' camera and microphone. Attempting to embed your videoask without using the embed code above, could result in video/audio recording failing.
<div class="common-app-components__InlineBanner-a63108-80 dRHVqe">
 
</div>
That's all there is to it! If you have any problems with embedding your videoask, you can contact us through the link at the bottom of this page.
Trying to embed your videoask inline on a Wix website? <a href="https://www.videoask-wix.com/" target="_self">Read more here</a>. 
Looking to embed a videoask in a native app? <a href="/help/360043110611" target="_self">Follow these instructions</a>

Sharing & embedding your videoasks

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-brand-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
1. Select the videoask you want to customize and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
2. Click + Add brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
3. Choose the name of your brand and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
4. Click Upload or drag and drop the image file you want to use as a logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
5. Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="/help/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 16:9 format 400 x 160 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
1. Select the videoask you want to add an existing brand to and click Settings.
2. From the Branding dropdown list, choose one of the brands you have created.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
3. Select the branding you want to apply to this videoask.
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
1. Go to your videoask Settings.
2. In the branding section, select the desired brand and click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
3. When you are finished with your changes, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
1. Select a videoask and go to its Settings.
2. Click Customize next to the Branding section.
3. Click Delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

By default, when you use the VideoAsk embed code it loads the widget automatically based on the options specified on <code>window.VIDEOASK_EMBED_CONFIG</code>.
However, there are some situations where you might want to load the widget dynamically using javascript, such as:
<ul>
<li>Load the videoask after a certain user action (ie click a button)</li>
<li>Load a specific videoask depending on the browser language</li>
<li>Show the videoask modal instead of the widget</li>
<li>Display multiple widgets</li>
</ul>
<h2>Using the embed code dynamically with javascript</h2>
To start, first you'll need to load our embed code using the following:
<pre>&lt;script type="text/javascript" src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</pre>
 This will expose two global methods:
<table>
<tbody>
<tr>
<td>method</td>
<td> description
</td>
</tr>
<tr>
<td><code>window.videoask.loadEmbed(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is the default method. It's used to load the widget.</td>
</tr>
<tr>
<td><code>window.videoask.loadModal(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is an alternate method that allows you to load the videoask modal window directly without having to show the widget first. </td>
</tr>
</tbody>
</table>
Example: Modal Window Load - <a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360068225071/Modal_Window.gif" alt="Modal_Window.gif" width="560" height="356">
Example: Widget with Full Screen Modal Window - <a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">See the code</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360068225251/Widget_with_full_screen_Modal.gif" alt="Widget_with_full_screen_Modal.gif" width="582" height="282"> 
<h2>Alternatives 
</h2>
<h3 id="config">Config</h3>
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>url</td>
<td>string</td>
<td>true</td>
<td>The URL of the videoask you want to load</td>
</tr>
<tr>
<td><a href="#options" target="_blank" rel="noopener">options</a></td>
<td><a href="#options" target="_blank" rel="noopener">object</a></td>
<td>false</td>
<td> Format and styling choices</td>
</tr>
</tbody>
</table>
<h3> </h3>
<h3 id="options">Options</h3>
Within the VideoAsk app there are a limited number of <a href="/help/Sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget styling</a> choices for size, shape, and position that may be previewed and selected.
The following options are not offered in the widget builder, but may be used for additional customization: 
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>widgetType</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>Widget size and shape, choose one of the following types:
<div>
<div>VideoThumbnailLarge, VideoThumbnailExtraLarge, VideoThumbnailJumbo, VideoThumbnailWindow, VideoThumbnailWindowSquare, VideoThumbnailWindowTall, VideoThumbnailSmall</div>
</div>
</td>
</tr>
<tr>
<td>
<div>
<div>text</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>The text overlay on the widget</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>backgroundColor</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td>false </td>
<td>The color of the widget border</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>position</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td>Widget position, choose one of the following: top-left, top-right, bottom-left, bottom-right  </td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>modalType</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td> possible values are Side and Fullscreen
</td>
</tr>
</tbody>
</table>
<h3> </h3>
Example: Load Two Widgets, One Circular, One Square - <a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067433551/Two_Widgets.gif" alt="Two_Widgets.gif" width="473" height="199">
<h2 id="callbacks">Callbacks</h2>
Callbacks can be used to communicate within the browser based on user behavior. They allow the following options:
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>onLoadModal</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called when when modal window is opened</td>
</tr>
<tr>
<td>onCloseModal</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is closed</td>
</tr>
<tr>
<td>
<div>
<div>onCloseWidget</div>
</div>
</td>
<td>function</td>
<td>false </td>
<td>Called when closable widgets (eg VideoThumbnailWindow) are closed </td>
</tr>
<tr>
<td>
<div>
<div>onMessage</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called each time the <a href="#h_01EGNB6MB5KS4XC7JETNMFDEY6" target="_blank" rel="noopener">videoask sends a message</a>
</td>
</tr>
</tbody>
</table>
 
Example: Click Button or Link to See Modal Videoask - <a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067217792/Click_Link_to_See_Modal.gif" alt="Click_Link_to_See_Modal.gif" width="605" height="293">
<h2>Listening to messages </h2>
Embedded videoasks notify their parent windows of special events during the response flow. As a developer, you can subscribe to these messages to extract information or change the state of your app.
Videoasks use <a href="https://developer.mozilla.org/en-US/docs/Web/API/Window/postMessage" rel="nofollow"><code>window.postMessage()</code></a> to post events to the parent window. Our message data payload are JavaScript objects which always include a property named <code>type</code> whose value starts with <code>videoask_</code>, but that might also include extra properties depending on the event type.
<h2 id="h_01EGNB6MB5KS4XC7JETNMFDEY6">VideoAsk message types</h2>
<table>
<tbody>
<tr>
<td>type</td>
<td>description</td>
</tr>
<tr>
<td>videoask_contact_created</td>
<td>Videoask loaded and contact was created</td>
</tr>
<tr>
<td>videoask_question_presented</td>
<td>A question was presented</td>
</tr>
<tr>
<td>videoask_question_submitted</td>
<td>A question's answer was submitted</td>
</tr>
<tr>
<td>videoask_contact_updated</td>
<td>The contact details were updated</td>
</tr>
<tr>
<td>videoask_submitted</td>
<td> Videoask completed (either the goodbye screen was shown or there was redirection)</td>
</tr>
</tbody>
</table>
If you're using the embed code, you can use the <a href="#callbacks" target="_blank" rel="noopener">onMessage callback</a> to listen for these messages.
Otherwise, if you're using just an iframe, you can use a piece of code like this:
<pre>const isVideoaskMessage = message =&gt; 
 message.origin === "https://www.videoask.com" &amp;&amp;
 message.data &amp;&amp;
 message.data.type &amp;&amp;
 message.data.type.startsWith("videoask_")

window.addEventListener("message", message =&gt; {
 if (!isVideoaskMessage(message)) {
 return
 }

 console.log("got videoask message", message.data)
});</pre>
See it in action in this demo: <a href="https://glitch.com/~videoask-embed-message" target="_blank" rel="noopener">https://glitch.com/~videoask-embed-message</a> 
<h2>Code Snippet Library</h2>
<a href="https://glitch.com/edit/#!/full-page-videoask?path=index.html%3A15%3A11" target="_blank" rel="noopener">Recommended full page embed</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Don't display widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Modal window on load (instead of widget)</a>
<a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Widget with fullscreen modal</a>
<a href="https://codepen.io/videoaskhelp/pen/Vwarwmy" target="_blank" rel="noopener">Load widget my browser language</a>
<a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">Two widgets </a>
<a href="https://codepen.io/videoaskhelp/pen/MWKPLEO" target="_blank" rel="noopener">Delay widget popup</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click button to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/vYGLZjP" target="_blank" rel="noopener">Embed with rounded corners</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Close widget when used with load embed</a>
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Display widget on every page except this one</a> (and <a href="https://videoask-exclude-page.glitch.me/page-a" target="_blank" rel="noopener">demo</a>)

Advanced embed options

You can use Variables (previously known as Hidden Fields) to pass known information into your videoask URL. 
For example, if you already know your respondents' contact details, you don't have to ask them to fill out the contact form again.
Here are some use cases where Variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding marketing tracking</li>
<li>Tagging respondents by country</li>
</ul>
And here's how to add Variables to your videoask:
1. Hit Share this videoask. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790792/Group_4.png" alt="Group_4.png" width="349" height="151">
2. Click + Variables. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790612/Group_3.png" alt="Group_3.png">
4. Select one of the default variable options or click Add custom variable to create your own.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058798132/Variables.png" alt="Variables.png" width="446" height="544">
<aside>
Note! Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
</aside>
5. Now you can answer your own videoask with your Variables to collect some sample data. This is what your answers will look like with data from your Variables: <img src="https://videoask.zendesk.com/hc/article_attachments/360058945071/Frame_1.png" alt="Frame_1.png" width="357" height="285">
Want to know more about Variables? Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> Help Center article.

How to use variables

Identify your respondents by asking them to leave their name, email address and phone number when they answer your videoask. 
 
To collect contact details:
1. Go to the Settings for your videoask
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360069355651/Screen_Shot_2020-09-17_at_1.23.56_PM.png" alt="Screen_Shot_2020-09-17_at_1.23.56_PM.png" width="331" height="172">
If this is your first time creating a videoask, you can check out <a href="/help/My-first-videoask" target="_self">this</a> article to see how it’s done.
2. Toggle the Collect contact details switch
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118272/Group_165.png" alt="Group_165.png">
3. Now you’ll see the types of contact details you can collect. Toggle the switches to choose what you need from Name, Email, Phone number, and Consent. Learn more about <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">collecting consent</a>.
You can also choose to make each of these fields Required or not.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118412/Screen_Shot_2020-09-17_at_1.27_1.png" alt="Screen_Shot_2020-09-17_at_1.27_1.png" width="354" height="448">
Now when someone answers your videoask, they’ll be prompted to fill out a contact form, like the one below, before submitting their answers:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118512/Screen_Shot_2020-09-17_at_1.31_1.png" alt="Screen_Shot_2020-09-17_at_1.31_1.png" width="560" height="281">
If you already know someone’s contact details, you can even let them skip this step, and still get their contact information. Check out <a href="/help/Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> article to find out how.

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Export responses to a .csv or .xlsx file