Edit video captions and transcriptions

Each videoask and video or audio answer you receive automatically generates a transcript. While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. ūüėÖ

Use our caption or transcript editor to fix any errors or add additional captions to your videos.

You can also learn more about setting the language of your videoask.

Edit the captions of your videoask

1

Go to Build to open the videoask builder

NBcaptions1.png

2

Click on a step to edit it

2021-04-12_17-40-46.png

3

Go to the Video tab 

2021-04-12_17-42-56.png

4

Click the CC icon to Edit video captions

NBcaptions13.png

5

Your captions will automatically be broken up into segments based on the video time stamp. Click to edit the start / end time or text of each caption segment.

NBcaptions4.png

5

Delete any unnecessary caption segments. 

NBcaptions5.png

6

To add a new line of captions, click Add Caption +

NBcaptions6.png

7

Edit the caption text and time stamp where you want this caption to appear

NBcaptions7.png

8

When satisfied with your edits, click Save changes

NBcaptions8.png

9

To revert your captions back to those generated from the original transcript, click Re-generate from the transcript

2021-04-12_17-47-13.png

Note: This feature was released August 24, 2020. Any transcriptions for videos created prior to this date will not generate captions. You can choose to create your own captions from scratch, or simply download and re-upload your video to cause the transcription to be generated. 

Edit the transcript of a response

The transcript of any audio or video response you receive can be edited. However, bear in mind that respondent transcripts are used to search interactions. If you remove a keyword from a respondent transcript, that interaction will no longer display for that search term.

1

In your videoask inbox, select a response. Then click the transcript icon to View Transcript of the video or audio response. 

2021-04-12_17-49-05.png

2

Click Edit Words 

NBcaptions11.png

3

Click a word to edit it and be sure to click Save Changes when you are done

NBcaptions12.png

Note: You can only update existing words, you cannot delete or add words to the transcription.

Can't find what you're looking for?