Got a new haircut or want to test different video styles? If you'd like to update your videoasks with new video footage, you can replace the video of each step at any time.
Once replaced, the new video footage will display wherever your videoask has been embedded or shared.
<h2>Replace a video</h2>
<div class="step">1.Go to the Editor of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360084206271/2021-01-29_18-27-59.png" alt="2021-01-29_18-27-59.png" width="470" height="141">
<div class="step">2.Click Edit this step</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360084206431/2021-01-29_18-31-00.png" alt="2021-01-29_18-31-00.png">
<div class="step">3.Click Replace video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360084131872/2021-01-29_18-33-05.png" alt="2021-01-29_18-33-05.png">
<div class="step">4.Choose whether to record a new video, upload a pre recorded video, or pick from the library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360084133232/2021-01-29_18-28-58.png" alt="2021-01-29_18-28-58.png">
<div class="step">5.Go through the recording or upload process and that's it! Your new video is now live on your videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360084133312/2021-01-29_18-43-18.png" alt="2021-01-29_18-43-18.png">
If you recorded your original video in VideoAsk and would like to save a copy of the video before replacing it, make sure to download the .mp4 file first by clicking Download video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360084210631/2021-01-29_18-51-46.png" alt="2021-01-29_18-51-46.png">

Replace your videos

If you're anything like us, as soon as you hit Record it's hard to remember what you want to say! 😅 To keep things on track, jot down notes or create a script to use while you record, just like a teleprompter.
Every time you record a new video, whether it's to create a new step or reply to a respondent, you have the option to add notes.
If people on your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team</a> will be recording videos of their own following a template, you can also set a script for each video to help them with the process.
<h2>Replying to respondents or creating a new step</h2>
<div class="step">1.From an interaction with a respondent, click the Reply button or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">create a new step</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080971/2021-01-21_18-32-19.png" alt="2021-01-21_18-32-19.png" width="492" height="457">
<div class="step">2.Before you click Record, toggle on the Notes</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080951/2021-01-21_18-32-52.png" alt="2021-01-21_18-32-52.png" width="563" height="339">
<div class="step">3.Write out your notes </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080911/2021-01-21_18-33-35.png" alt="2021-01-21_18-33-35.png" width="571" height="379">
Tip: Videos are best when you act natural, so keep your notes brief! They're mostly there for reference, but don't feel like you need to write them out word for word.
<div class="step">4.When you're ready, click Record </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083081451/2021-01-21_18-48-56.png" alt="2021-01-21_18-48-56.png" width="574" height="361">
<div class="step">5.Your notes will stay on the screen while you record. When you're done, click the red button to end the recording.</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083053092/2021-01-21_18-48-33.png" alt="2021-01-21_18-48-33.png" width="584" height="366"></h2>
<h2>Write a script for others</h2>
To create a script for other people on <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">your team</a>, edit an existing step.
<div class="step">1.Go to the Editor of your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083052012/2021-01-21_18-21-53.png" alt="2021-01-21_18-21-53.png" width="438" height="240">
<div class="step">2.Click Edit this Step</div>
 <img src="https://videoask.zendesk.com/hc/article_attachments/360083052032/2021-01-21_18-22-09.png" alt="2021-01-21_18-22-09.png" width="398" height="526">
<div class="step">3.Click the Edit Notes icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080331/2021-01-21_18-18-59.png" alt="2021-01-21_18-18-59.png" width="578" height="481">
<div class="step">4.Type your script out in the Notes field. Any changes will be automatically saved.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080691/2021-01-21_18-19-26.png" alt="2021-01-21_18-19-26.png" width="575" height="587">
<div class="step">5.Now click Replace video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080371/2021-01-21_18-19-55.png" alt="2021-01-21_18-19-55.png" width="562" height="588">
<div class="step">6.And voila! Anyone who <a href="https://www.videoask.com/help/video-audio/replace-your-videos" target="_blank" rel="noopener">replaces your video</a> will see this script when they go to record. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083051992/2021-01-21_18-21-16.png" alt="2021-01-21_18-21-16.png">
Note: Your team members will be able to update the script before recording if customization is needed.

Use notes and scripts when recording your videos

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h2>Download a video answer or reply</h2>
<div class="step">1.Select a response in your videoask inbox</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
<div class="step">2.Click Download </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
<div class="step">3.Choose Download file or Add to Dropbox </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h2>Download videos from your videoask steps</h2>
<div class="step">1.Go to Edit this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
<div class="step">2.Select Edit this Step</div>
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click the Download video icon
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360084386452/2021-02-01_16-06-58.png" alt="2021-02-01_16-06-58.png" width="487" height="409"></h1>
4. Select whether to download the .mp4 file to your device or add to Dropbox
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360084386612/2021-02-01_16-08-08.png" alt="2021-02-01_16-08-08.png" width="488" height="595"></h2>
<h2>Download raw video files</h2>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, you can do so if you know what format the original video file was created in.
Note: If you do not know or are unable to guess the proper format for the video file, this process will not work.
1. Copy and paste the answer url into your browser
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png">
2. Once the video has loaded, right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686671/2020-09-21_15-31-35.png" alt="2020-09-21_15-31-35.png">
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

Download your videos

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
<div class="step">1.Select the videoask you want to add more steps to.</div>
<div class="step">2.Click + Add more steps or Edit this Videoask to add more questions.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075283952/multi_step_10.png" alt="multi_step_10.png" width="450" height="393">
<div class="step">3.Now you’ll see the steps you already have in your videoask:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075490591/multi_step_20.png" alt="multi_step_20.png" width="570" height="286">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can <a href="/help/360054225192" target="_self">change the answer type</a> under Edit this step.
<div class="step">4.Click Add another question to record or upload a new video.</div>
<div class="step">5.Drag and drop steps to rearrange the order of your questions.</div>
<div class="step">6.Repeat until you’ve asked everything you wanted to ask.</div>

Create a multi step videoask

To make your videoasks more accessible or engaging, creators and respondents can turn on closed captions or subtitles in each video.
Respondents viewing your videoask can turn on captions in the video controls at the top of your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888291/Group_134.png" alt="Group_134.png" width="342" height="107">
You also have the option to turn captions on by default. These will display in muted autoplay, before respondents press the play button to view your video. 
Note: Leaving this setting turned off will still allow respondents to switch captions on in the video controls. 
<h2>Allow respondents to turn on captions</h2>
In order for your respondents to activate captions from the video player, you will need to ensure video controls are turned on for your videoask.
<div class="step">1.Go to your videoask Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
<div class="step">2.Click the Advanced tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
<div class="step">3.Toggle Show video controls on</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087307492/2021-02-23_10-44-40.png" alt="2021-02-23_10-44-40.png" width="473" height="364">
<h2>Show captions by default</h2>
<div class="step">1. Go to your videoask Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
<div class="step">2.In the General tab, scroll down to Show captions by default</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369191/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="489" height="590">
<div class="step">3.By default, this setting will be turned off. Click the toggle to turn it on</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080587992/2020-12-29_18-41-31.png" alt="2020-12-29_18-41-31.png" width="539" height="94"> 
<h2>Change caption language</h2>
<div class="step">1.Go to your videoask Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
<div class="step">2.Choose Advanced</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
<div class="step">3.Scroll down to Transcript. Select the desired language from the dropdown menu.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087309092/2021-02-23_11-05-18.png" alt="2021-02-23_11-05-18.png" width="453" height="431">
<div class="step">4.Activate Filter profanities to detect inappropriate language and filter it out of your caption's text.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087370051/2021-02-23_11-04-30.png" alt="2021-02-23_11-04-30.png" width="475" height="375">

Turn on video captions in your videoask

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

You can easily <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the .mp4 files</a> of any of your video responses from within your inbox. However, if you are receiving many video responses, it can be useful to centralize the video footage outside of VideoAsk for further editing and use.
Using <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">Zapier</a>, you can automatically send video responses from a multi step videoask to a Google Drive or Dropbox folder.
Note: This article assumes the use of multiple steps within your videoask. If you only have a single step, there is no need for the Code action (steps 5-8). 
<h2>Set up a VideoAsk to Google Drive zap in Zapier</h2>
Note: For this example we will use Google Drive. The zap configuration for Dropbox is similar except where noted.
<div class="step">1.Create a trigger with VideoAsk for New Response (From a Respondent) and click Continue</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910692/2021-01-28_15-09-17.png" alt="2021-01-28_15-09-17.png">
<div class="step">2.Choose which VideoAsk account you'd like to receive responses from</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910832/2021-01-28_15-09-36.png" alt="2021-01-28_15-09-36.png">
<div class="step">3.Select which Organization and which VideoAsk you'd like to receive responses from</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083987951/2021-01-28_15-09-52.png" alt="2021-01-28_15-09-52.png">
<div class="step">4.Add another action to your zap by clicking the + icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988131/2021-01-28_15-21-23.png" alt="2021-01-28_15-21-23.png">
<div class="step">5.Select the Code by Zapier action</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988191/2021-01-28_15-10-27.png" alt="2021-01-28_15-10-27.png">
<div class="step">6.Select Run Python as the Action Event and click Continue</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911192/2021-01-28_15-10-56.png" alt="2021-01-28_15-10-56.png">
<div class="step">7.Add contact_name and contact_id as the Input Data</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911372/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
<div class="step">8.In the Code field, Paste:</div>
<pre>output = {} username = input_data['contact_name'].replace(' ', '') contact_hash = input_data['contact_id'][:4] for i in range(1,8): output[f'named_field_{i}'] = f'{username}_{i}_{contact_hash}.mp4'</pre>
This code snippet is designed for a 7 step videoask. Update "for i in range(1,8):" to match the number of steps in your videoask. The range should be the number of steps in your videoask + 1.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911312/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
<div class="step">9.Add another Action to your zap and select Google Drive</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988411/2021-01-28_15-11-47.png" alt="2021-01-28_15-11-47.png">
<div class="step">10.Select Upload File as the Action Event and click Continue</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911452/2021-01-28_15-12-18.png" alt="2021-01-28_15-12-18.png">
<div class="step">11.Select your Google Drive account</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988611/2021-01-28_15-12-42.png" alt="2021-01-28_15-12-42.png">
<div class="step">12.Set up your action with the follow configuration:</div>
For Google Drive:
File = Media URL
Convert to Document = False
File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084801072/2021-02-04_13-19-20.png" alt="2021-02-04_13-19-20.png">
For Dropbox:
File = Media URL
Overwrite = No
Specify File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084800612/Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png" alt="Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png">
<div class="step">13.Repeat this action setup for each video response step in your videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912292/2021-01-28_15-36-05.png" alt="2021-01-28_15-36-05.png">
Make sure to turn your zap on and you should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912412/2021-01-28_15-35-43.png" alt="2021-01-28_15-35-43.png">

Send your video responses to Google Drive or Dropbox

If you'd like to send people from your typeform to your videoask, read on to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform that ends with a videoask. This set-up will require being on a paid account for <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
If you would like to start and end on a typeform, you can learn how to build a flow that leads from a <a href="/help/360048038432" target="_self">typeform to a videoask and back to another typeform. </a>
<h2>Create your typeform </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform</a>.
You can build your typeform how you prefer, as long these questions are included:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463611/TFVA1.png" alt="TFVA1.png">
<h2>Setup your videoask</h2>
As with your typeform, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> how you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083417572/TFVA2.png" alt="TFVA2.png" width="410" height="162">
2. Turn on Collect contact details and make sure you're collecting Name and Contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463711/TFVA3.png" alt="TFVA3.png" width="406" height="503">
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463671/TFVA4.png" alt="TFVA4.png" width="327" height="164">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit your typeform's thank you screen</h2>
1. Edit the button link and paste the videoask share URL with the contact name and contact email variables. 
2. Now you will need to replace the “Jane Doe” name and email placeholders. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463691/TFVA5.png" alt="TFVA5.png" width="592" height="489">
5. Publish your typeform and everything should be ready!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening your typeform and going through the process! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to questions in your typeform will appear in Typeform’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect a typeform to a videoask 

Want to be a rockstar who takes advantage of the features of both VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform, redirects to a videoask, and finishes back at a second typeform.
If you're interested in connecting a single typeform and videoask, learn how to <a href="/help/360055962351" target="_self">redirect from one typeform to a videoask</a>. 
Note: This guide uses functionalities available on paid accounts for both <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_blank" rel="noopener">Typeform</a>.
<h2>Create typeform A </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform.</a>
You can configure your typeform however you please, so long as it includes these questions:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
<h2>Create typeform B</h2>
You can also configure your second typeform however you prefer, just remember to use these questions and settings:
1. Add a hidden fields question type
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
2. Add name and email as fields to include (you’ll see the updated URL above the preview)
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
3. Edit the Button Link of typeform B’s thank you screen to redirect to a URL. This way when someone completes typeform B, they will be sent to your videoask instead of back to the beginning of typeform B.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
<h2>Setup your videoask</h2>
As with your typeforms, you can <a href="/help/My-first-videoask" target="_blank" rel="noopener">create a videoask</a> however you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
2. Turn on Collect contact details and make sure you're collecting Name and Email
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
3. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
4. On the last step of your videoask, edit the logic to always jump to URL 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
5. In the Redirect to URL field, paste the link to typeform B with hidden fields for contact name and email. 
By default, the hidden fields in your url will include an XXXX placeholder (ie #name=XXXX). Now you'll need to replace those XXXX's with the VideoAsk variables.
In the appropriate part of the url, delete the "XXXX" and type "@" to pull up the list of variables. Select Contact name and Contact email in the relevant places to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
When finished, the end of your url should read #name=Contact name&amp;email=Contact email.
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit typeform A’s thank you screen</h2>
1. Edit the button link of typeform A's thank you screen and paste the videoask share URL with the email and name variables. 
2. Once again you will need to replace the placeholder “Jane Doe” email and contact name. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
2. Publish typeform A and typeform B. You should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening typeform A and going through all the questions to ensure all your variables and hidden fields are behaving properly! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to typeform A’s questions will appear in typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to typeform B’s questions will appear in typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect 2 typeforms with a videoask

<a href="https://www.descript.com/" target="_blank" rel="noopener">Descript</a> is a powerful transcription and video editing tool (if you haven't checked it out yet, do - we're totally smitten 😍). Export any projects you've edited in Descript directly into your <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">media library</a>.
If you're new to video editing or Descript, check out their article on <a href="https://help.descript.com/hc/en-us/articles/360051313051-Video-Editing-Overview" target="_blank" rel="noopener">how to get started</a>.
Note: This requires a Descript account. 
<h2>Export Descript videos to VideoAsk </h2>
<div class="step">1.When you're done editing your video in Descript, click Share</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662791/2021-02-25_19-28-25.png" alt="2021-02-25_19-28-25.png" width="578" height="364">
<div class="step">2.Select the Export tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590072/2021-02-25_18-50-24.png" alt="2021-02-25_18-50-24.png" width="503" height="438">
<div class="step">3.Click the More... option</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590112/2021-02-25_18-50-35.png" alt="2021-02-25_18-50-35.png" width="497" height="429">
<div class="step">4.From the dropdown menu, select VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656851/2021-02-25_18-50-49.png" alt="2021-02-25_18-50-49.png" width="502" height="433">
<div class="step">5.Before you can export your video, you'll first need to publish it. Choose a name and page settings and click Publish</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087657051/2021-02-25_18-51-23.png" alt="2021-02-25_18-51-23.png" width="513" height="515">
<div class="step">6.Click Continue with VideoAsk</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656831/2021-02-25_18-51-37.png" alt="2021-02-25_18-51-37.png" width="516" height="452">
<div class="step">7.You may need to wait a little for your video to load while Descript works its magic. When your video is ready, click Add to media library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662531/2021-02-25_19-23-03.png" alt="2021-02-25_19-23-03.png">
<div class="step">8.You now have two options. If you'd like to create a new videoask with your video, click Create a videoask with this video. If you'd like to add this video to an existing videoask, <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">select it from your media library</a>.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662511/2021-02-25_19-23-38.png" alt="2021-02-25_19-23-38.png">

Use VideoAsk and Descript

If you'd like to reuse videos across multiple videoasks, you don't have to re-upload them each time (and eat up your minutes!) 
Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask or step.
Note: Anyone with access to your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> will also have access to the same media library.
<h2>Add a video from your library to a new step or videoask</h2>
<div class="step">1.When <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step, choose Upload a video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663491/2021-02-25_19-39-10.png" alt="2021-02-25_19-39-10.png" width="601" height="320">
<div class="step">2.Select the Videos tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663551/2021-02-25_19-39-15.png" alt="2021-02-25_19-39-15.png" width="642" height="342">
<div class="step">3.Now you will see all the videos in your media library.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663611/2021-02-25_19-39-21.png" alt="2021-02-25_19-39-21.png">
<div class="step">4.Search a video by transcript to find the right one. Click the video to add it to your step. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597652/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
<div class="step">5.Click Next step</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663651/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
<h2>Manage your videos</h2>
<div class="step">1.Click the letter icon to open your user menu</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597272/2021-02-25_19-34-01.png" alt="2021-02-25_19-34-01.png" width="554" height="295">
<div class="step">2.Select Media Library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597292/2021-02-25_19-34-21.png" alt="2021-02-25_19-34-21.png" width="391" height="701">
<div class="step">3.Here you will see all the videos in your account. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png">
Click a video to watch it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png">
<div class="step">4.Search the transcript of the videos to quickly find the one you're looking for</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png">
<div class="step">5.Click Upload to add more videos to your media library</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png">
<div class="step">6.To delete a video, click the Trash can icon</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="525" height="404">
Then confirm your decision by typing DELETE FOREVER and click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425">
Note: You will be unable to delete any videos that are currently being used in a videoask.

Manage your media library

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
<div class="step">1.Sign in and click + New Videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
<div class="step">2.Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.</div>
<div class="step">3.Optionally, toggle the +Notes switch to enable speaker notes for yourself.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
<div class="step">4.Hit the big red Record button to start recording.</div>
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
<div class="step">5.Click No to give it another go, or Yes if you’re ready to share your videoask with the world.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
<div class="step">6.You can add some overlay text to your video:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
<div class="step">7.Then select Next step.</div>
<div class="step">8.Choose how you want people to answer your question:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="/help/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="/help/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
<div class="step">9.When you’re done, click Continue.</div>
<div class="step">10.It’s time to customize your videoask. You can give it a title, choose to <a href="/help/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="/help/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="/help/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="/help/360041508551" target="_self">edit the branding</a>. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
<div class="step">11.Hit Create videoask when you feel like you’re ready to share your videoask with the world.</div>
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="/help/Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="/help/Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
<div class="step">1.Create your steps (6 in total)</div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
<div class="step">2.Apply logic to STEP 1:</div>
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
<div class="step">3.Apply logic to STEPS 2, 3, and 4:</div>
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
<div class="step">4.Apply logic to STEP 5:</div>
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
<div class="step">5.Turn on Collect Contact Details</div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
<div class="step">6.Now you’re ready to share your NPS videoask!</div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
<div class="step">1.Click + New videoask.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
<div class="step">2.Click Webcam or Library.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
<div class="step">3.Select one of the upload methods to add a video or GIF:</div>
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
<div class="step">4.When you found the perfect background for your question, click Next step:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
<div class="step">5.Add your question as overlay text to the selected video. People will see this when they open your videoask.</div>
<div class="step">6.Toggle the Darken video for text readability and Fit video switches to adjust your video settings.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
<div class="step">7.Click Next step.</div>
<div class="step">8.Choose how you want people to answer your question:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
<div class="step">9.Click Continue.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
<div class="step">10.Customize your videoask, and hit Create when ready.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

Once you've created and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">shared your videoask</a>, you'll want to see and reply to responses you receive.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>View responses and reply</h2>
When you login, by default your interactions feed will be displayed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075384032/2020-11-04_18-13-02.png" alt="2020-11-04_18-13-02.png">
The interactions feed show all the responses to all your videoasks, with the most recent responses at the top. The feed will automatically update as soon as any new response arrives, but to manually refresh it click the refresh icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075593451/2020-11-04_18-21-13.png" alt="2020-11-04_18-21-13.png" width="503" height="660">
To view all the responses from a specific videoask, select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075590551/2020-11-04_18-18-54.png" alt="2020-11-04_18-18-54.png" width="392" height="813">
This will open up your videoask inbox. If you have not yet received any responses, your inbox will give you options to access the videoask <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">settings</a>, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">share</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_self">connect tools</a>, and <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">add more steps</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075589011/2020-11-04_17-55-39.png" alt="2020-11-04_17-55-39.png">
Once you receive responses to your videoask, these will display in your inbox in the order they are received.
Select a response to view the answers to each step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075374532/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png">
If it is a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a>, click each step to view its answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075394592/2020-11-04_18-28-20.png" alt="2020-11-04_18-28-20.png" width="658" height="611">
Click All interactions to return to the interactions feed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075373892/2020-11-04_17-54-42.png" alt="2020-11-04_17-54-42.png" width="347" height="694">
<h2>Send a reply</h2>
If the respondent has left their <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">contact details</a>, you can reply with a video to continue the conversation.
<div class="step">1.To start your response, click Reply</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075577411/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png" width="609" height="356">
<div class="step">2.If you would like to use a script, toggle + Notes to type any prompts you need to remember.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075599191/2020-11-04_18-41-03.png" alt="2020-11-04_18-41-03.png">
<div class="step">3.If you would like to respond with a screenshare instead of recording yourself, select Record your screen at the top of your screen</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397032/2020-11-04_18-44-31.png" alt="2020-11-04_18-44-31.png" width="375" height="189">
<div class="step">4.When you are ready, click Record to start recording your video</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075598311/2020-11-04_18-31-26.png" alt="2020-11-04_18-31-26.png">
Pro tip: Use the spacebar on your keyboard to start and stop recordings and keep your eyes on the camera the entire way through!
<div class="step">5.Review your video. If you're happy with it, select Yes. If not, select No to rerecord.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075396552/2020-11-04_18-31-57.png" alt="2020-11-04_18-31-57.png">
<div class="step">6.Add overlay text to your response if desired, including links.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075597891/2020-11-04_18-32-47.png" alt="2020-11-04_18-32-47.png">
<div class="step">7.If you include overlay text, you can choose the text size, when the text will appear, and whether to darken the video for better readability.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397212/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
<div class="step">8.Choose whether to send your video response as fit or fill. Fill videos will take up the entire frame, fit videos will show the entire width of the video.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397332/2020-11-04_18-53-28.png" alt="2020-11-04_18-53-28.png" width="615" height="310">
9. Choose the <a href="https://www.videoask.com/help/how-it-works/set-reply-answer-type" target="_self">Answer type</a>. An Open answer allows a respondent to reply to you with a text, audio or video message. If you don't want to allow them to reply, choose Button as the answer type and add button text and a link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397432/2020-11-04_18-56-15.png" alt="2020-11-04_18-56-15.png" width="637" height="321">
10. When you are ready, click Send reply
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397472/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty video file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397592/2020-11-04_18-39-22.png" alt="2020-11-04_18-39-22.png" width="512" height="258">
Once you have sent your reply, it will appear in your conversation with your respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075600051/2020-11-04_18-39-46.png" alt="2020-11-04_18-39-46.png" width="639" height="396">

View your answers and reply to your respondents

This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
<div class="step">1.Create your steps (5 in total)</div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
<div class="step">2.Turn on Collect Contact Details</div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
<div class="step">3.Now you’re ready to start collecting leads with videoask!</div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
<div class="step">1.Go to your videoask Settings </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
<div class="step">2.Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
 
<h2>Pause auto-play</h2>
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
<div class="step">2.Click the dropdown arrow next to Branding. Now you'll see your branding options:</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
<div class="step">3.Select No branding to remove the default VideoAsk branding.</div>
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

The default length for all video and audio responses is 2 minutes. However, if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> plan or above you can change the time limit for the video and audio responses you receive.
Note: Time limit settings do not apply to video or audio messages recorded outside of VideoAsk. If using this option to submit a response, a respondent may upload a file no larger than 200MB, but of any length.
<h2>Set the time limit for a new step</h2>
<div class="step">1.<a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">Create a new videoask step</a> and select Open-ended as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a></div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466392/2020-12-28_12-13-03.png" alt="2020-12-28_12-13-03.png" width="428" height="563">
<div class="step">2.By default, all response formats will be toggled on. Toggle the formats on/off to choose which combination of Video / Audio / Text responses you want to receive.</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466452/2020-12-28_12-13-22.png" alt="2020-12-28_12-13-22.png" width="561" height="527">
<div class="step">3.Enter the desired number of seconds for the Time limit on video/audio</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080586351/2020-12-28_12-17-01.png" alt="2020-12-28_12-17-01.png" width="557" height="518">
Note: The unit used here is seconds. The largest number you can enter is 300 seconds (ie 5 minutes).
<div class="step">5.Click Continue to finish creating the step</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466632/2020-12-28_12-20-31.png" alt="2020-12-28_12-20-31.png" width="541" height="501">
<h2>Set the time limit for an existing step</h2>
<div class="step">1.Select a videoask with an <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">open-ended answer step</a> and click Edit this videoask</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585571/2020-12-28_11-57-50.png" alt="2020-12-28_11-57-50.png" width="481" height="247">
<div class="step">2.Click Edit this step</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080465852/2020-12-28_11-58-28.png" alt="2020-12-28_11-58-28.png" width="377" height="476">
<div class="step">3.Go to the Answer tab</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585611/2020-12-28_12-00-38.png" alt="2020-12-28_12-00-38.png" width="533" height="656">
<div class="step">4.Enter the desired number of seconds for the Time limit on video/audio</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585651/2020-12-28_11-51-45.png" alt="2020-12-28_11-51-45.png" width="636" height="734">
That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

Control the length of video or audio answers

Your VideoAsk plan includes a monthly audio and video processing limit. You can check how many minutes you've used this month and manage your plan at any time.
If your usage fluctuates regularly, bear in mind that you can upgrade and downgrade your plan as often as you need if you are on one of our monthly plans.
Note: These instruction only apply to plans purchased via our website or web app. If you purchased your plan using the iOS app, you will need to manage your plan and payment method via your <a href="https://support.apple.com/billing" target="_blank" rel="noopener">Apple account</a>.
How are minutes calculated?
We count minutes towards your plan any time you, a <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file. Video play is not counted towards your usage. 
Does storing or <a href="https://www.videoask.com/help/how-it-works/duplicate-your-videoask" target="_blank" rel="noopener">duplicating a videoask</a> use up my minutes?
No. We count minutes every time we have to transcode (ie compress and save) a video or audio file, because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like.
<h2>Check your usage</h2>
Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086094111/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
From your user menu, select Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085988652/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="467" height="704">
Here you will see your current plan:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561591/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png">
And a counter displaying the how many minutes of audio and video processing you have used toward your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561631/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png" width="551" height="542">
If you are on a monthly plan, the counter will reset every month according to your plan, on the date your subscription began.
Note: Unused minutes will not be carried over to the next month.
<h2>Change my plan</h2>
To downgrade or upgrade your plan, drag the green slider to select how many minutes you will need.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561391/2020-12-11_15-39-09__1_.gif" alt="2020-12-11_15-39-09__1_.gif" width="525" height="520">
Select Show yearly/monthly to switch between monthly and annual plans.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079407572/2020-12-11_15-43-15.png" alt="2020-12-11_15-43-15.png" width="538" height="532">
<h2>Cancel your plan </h2>
<div class="step">1.Click Cancel my subscription</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083835272/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png"></h2>
<div class="step">2.You will be prompted with a videoask to complete the cancellation process (we love feedback!). </div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903831/2021-01-27_16-10-03.png" alt="2021-01-27_16-10-03.png" width="513" height="301"></h2>
Answer both steps of the videoask to complete the cancellation process.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083904671/2021-01-27_16-14-36.png" alt="2021-01-27_16-14-36.png" width="521" height="331"></h2>
<h2>Change payment method</h2>
You can update your payment method at any time. Once updated, this payment method will be used for any future charges.
<div class="step">1.Click Change payment method</div>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083903231/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png" width="616" height="169"></h2>
<div class="step">2.Enter your credit card information and click Save</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903251/2021-01-27_16-03-07.png" alt="2021-01-27_16-03-07.png" width="404" height="591"></h2>
<h2>View and download your invoices</h2>
At the bottom of your Plan and Billing section, you will see a list of all invoices that have been issued to you so far. If you are on a monthly plan, a new invoice will automatically be issued for each monthly payment.
Click the desired payment period to view and download a PDF of your invoice. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083834732/2021-01-27_16-01-37.png" alt="2021-01-27_16-01-37.png"></h2>
If you have any problems managing your plan, please contact us. ⤵️

Check your current usage and manage your plan

Do you want your respondents to get the <a href="https://www.videoask.com/help/tips-inspiration/how-to-manage-the-quality-of-your-video-responses" target="_blank" rel="noopener">best quality recording</a> for your use case? Find out when it's best to use Streamed Recording (previously called "Live Recording"), and when to switch to Uploaded Recording. 
NOTE: Streamed Recording is the default setting for all videoasks created after August 19, 2020. 
<h2>To change from Streamed Recording to Uploaded Recording:</h2>
<div class="step">1.Open the Settings of your videoask </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373952/2020-12-23_09-48-30.png" alt="2020-12-23_09-48-30.png" width="504" height="152">
<div class="step">2.In the Recording tab, select Upload</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080390212/Screen_Shot_2020-12-23_at_1.21.46_PM.png" alt="Screen_Shot_2020-12-23_at_1.21.46_PM.png" width="531" height="506">
<h2>What is a Streamed Recording?</h2>
VideoAsk streams the video or voice recording and records it in real-time to the server. If the respondent does not accept the video, VideoAsk doesn't save the recording.
Streamed recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Streamed recording is not yet implemented for threaded replies, only for initial responses.
</aside>
Why choose Streamed Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough.</li>
</ul>
<h2>What is an Uploaded Recording?</h2>
VideoAsk captures the video or voice recording of the respondent and uploads it when the respondent accepts the recording.
This method caches the recording on the respondents' device until it has been accepted via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Streamed Recording is only an option for respondents. 
<h2>How to choose between Uploaded and Streamed Recording</h2>
What's the key difference between Uploaded and Streamed Recording?
<ul>
<li>Network speed is less relevant for Uploaded Recording, as it's just uploading a file from your device, not saving it as its being recorded.
</li>
<li>Streamed Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: <a href="https://www.videoask.com/testimonials-2" target="_blank" rel="noopener">Video Testimonials</a>, Compilation Videos 
Choose Streamed Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer Support, <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">Lead Generation</a>
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always upload a pre-recorded video instead of recording within VideoAsk. 
In this case, the only limitation that we impose is a max file size of 200MB. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to respond via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360080511851/2020-12-23_13-24-26.png" alt="2020-12-23_13-24-26.png" width="394" height="165">

What's the difference between an Uploaded Recording and a Streamed Recording? 

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
<div class="step">1.Go to your videoask Settings</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Talking on camera can be tricky, but with a few simple tips anyone can master the art of making great videos. Watch this quick video to learn how to make an interactive and engaging videoask. 
<iframe src="//fast.wistia.com/embed/iframe/wyzbg06asx" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
Not everyone's a pro at being on camera. With VideoAsk, you don't have to be. Follow these 5 tips to create a videoask that's engaging, interactive, and, well... totally you.
<h1>1. Pick the right space</h1>
<ul>
<li>Avoid dark, dingy corners and harsh backlighting in favor of a bright space with plenty of natural light.</li>
<li>You'll also want a quiet space without too much going on in the background to avoid unwanted distractions.</li>
</ul>
<h1>2. Find your best angle</h1>
<ul>
<li>Find your best angle, and center yourself in the shot.</li>
<li>Computer or laptop cameras will do the trick, but phone cameras are even better. Back cameras are usually higher quality than front cameras, so set up your phone or ask a friend to help you record to get the best shot.</li>
<li>Don't forget, you can also <a href="/help/360039602571" target="_self">upload a video</a> to your videoask instead of recording it on the spot.</li>
</ul>
<h1>3. Get to the point</h1>
<ul>
<li>You want viewers to get to the good stuff as soon as they hit play.</li>
<li>Start talking immediately after the countdown to avoid that dreaded dead second before your videoask starts playing.</li>
<li>If you're worried about forgetting what to say, you can include speaker notes to prompt you. If you have more than one question to ask, break it up into steps to keep the flow of your videoask.</li>
</ul>
<h1>4. Be yourself</h1>
<ul>
<li>VideoAsk is all about keeping it real. You can find a balance between being casual and professional to really compel your audience to answer your VideoAsk.</li>
<li>Sit up straight, smile, and speak clearly to keep people engaged.</li>
<li>It's okay to have speaker notes, but don't stick too strictly to a script. This is your chance to show your audience who you really are– use it!</li>
</ul>
<h1>5. Spice it up! </h1>
<ul>
<li>You don't have to be all work and no play. Get creative with your videoask to add your own personal touch.</li>
<li>Use props, or include a special guest to really grab people's attention. If you're really camera shy, you don't even have to show your face. Remember, the sky's the limit with VideoAsk.</li>
</ul>
 
Follow these tips, and you're on your way to becoming a VideoAsk aficionado. Because the best interface is your face.

5 tips for making a better videoask

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="/help/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

Frequently asked questions

Each videoask and video or audio answer you receive automatically generates a transcript. While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. 😅
Use our caption or transcript editor to fix any errors or add additional captions to your videos.
<h2 class="wysiwyg-text-align-left">Edit the captions of your videoask</h2>
<div class="step">1.Go to Edit this videoask</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png"></h2>
2. Click on Edit this step
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
<div class="step">3.Select the Captions tab</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360087300992/2021-02-23_09-06-11.png" alt="2021-02-23_09-06-11.png" width="492" height="396"></h2>
<div class="step">4.Your captions will automatically be broken up into segments based on the video time stamp. Click to edit the start / end time or text of each caption segment.</div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360087361551/2021-02-23_09-07-54.png" alt="2021-02-23_09-07-54.png" width="537" height="270"></h2>
<div class="step">5.Delete any unnecessary caption segments. </div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278951/2020-10-16_10-13-23.png" alt="2020-10-16_10-13-23.png" width="442" height="308">
<div class="step">6.To add a new line of captions, click Add Caption +</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361751/2021-02-23_09-09-19.png" alt="2021-02-23_09-09-19.png" width="583" height="292">
<div class="step">7.Edit the caption text and time stamp where you want this text to appear</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361791/2021-02-23_09-12-46.png" alt="2021-02-23_09-12-46.png" width="588" height="295">
<div class="step">8.When satisfied with your edits, click Save changes</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361651/2021-02-23_09-09-19.png" alt="2021-02-23_09-09-19.png" width="599" height="300">
<div class="step">9.To revert your captions back to the original transcript, click Re-generate from the transcript</div>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279431/2020-10-16_11-29-55.png" alt="2020-10-16_11-29-55.png" width="585" height="96">
Note: This feature was released August 24, 2020. Any transcriptions created prior to this date will need to be updated. 
If you see an error message "This transcription is an older format, please update for captions to be available", click the Update button to do so.
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
1. From the inbox of your videoask, select View Transcript of the video or audio response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066077172/2020-08-25_14-30-25.png" alt="2020-08-25_14-30-25.png">
2. Click Edit Words 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066078932/2020-08-25_14-27-55.png" alt="2020-08-25_14-27-55.png" width="497" height="386">
3. Click a word to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087324152/2021-02-23_13-09-24.png" alt="2021-02-23_13-09-24.png" width="527" height="514">
Note: You can only update existing words, you cannot delete or add words to the transcription.
4. Click Save Changes when you are done
<img src="https://videoask.zendesk.com/hc/article_attachments/360087324192/2021-02-23_13-10-51.png" alt="2021-02-23_13-10-51.png" width="496" height="478">
Note: Bear in mind that respondent transcripts are used to search interactions. If you remove a keyword from a respondent transcript, that interaction will no longer display for that search term.

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