Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording.
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
What is an Uploaded Recording?
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in Media Recorder.
However, not all browsers have support for Media Recorder...
- In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).
- In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).
- The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.
- On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.
- Once a recording is complete, the user has to wait until the recording is uploaded.
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents.
What is a Live Recording?
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on webRTC to achieve in-browser video and audio capture.
Why choose Live Recording?
- Better respondent experience – no waiting time to upload.
- Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.
- Safari in-browser video recording is now fully supported.
- HD recordings are also now achievable on iOS devices when the connection is good enough.
What's the key difference between Uploaded and Live Recording?
- Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
- Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.
Choose Uploaded Recording if:
- You want to guarantee the highest quality recording from a given device
- Your respondents can wait for their recording to upload
- Your users can drop out due to slow upload
- The internet connection can suddenly drop out
- It's not a problem if your respondents on iOS are not able to record in HD
Example use cases: Testimonials, Compilation videos
Choose Live Recording if:
- You want to optimize for reliability and user experience on slower networks
- You want better browser support
- You want HD recordings on iOS
- You don't mind getting lower quality videos if the user has a worse connection
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
One more thing...
Respondents can always just upload a pre-recorded video instead.
In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation.
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.