Upgrade to the BRAND plan first. Once you've subscribed, you'll be able upgrade to a higher processing tier in the "Plan & Billing" section of your account.
Minutes of video/audio are counted every time you or your respondents generate video/audio content on VideoAsk (playback is unlimited).
Example: In a given month you publish 2 new videoasks containing an average of 4 minutes of processed video. You then go on to collect 200 responses, of which, 20% contain video or audio content of an avg of 30 seconds. You also use the reply feature and exchange messages with respondent at an avg of 30s per respondent. Your total usage for the month will be: 148 minutes of processing.
Your processing counter will reset each month according to your sign up or subscription date (unused minutes don't carry over to the next month).
If you go over your limit, we will continue processing video/audio for you, however, you will be required to upgrade.