When you create a videoask it will use default settings for the <a href="https://www.videoask.com/help/customization/customize-interface-text-and-create-custom-languages" target="_blank" rel="noopener">interface language</a>, font, and colors.
You can customize each of these to make your videoask uniquely yours or create your own template with <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>!
<h2>Change your videoask font</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123111/2021-03-02_17-30-19.png" alt="2021-03-02_17-30-19.png" width="499" height="154">
2. In the General tab, scroll down to Font
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123091/2021-03-02_17-30-33.png" alt="2021-03-02_17-30-33.png">
3. Click the dropdown menu, to select a font
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061812/2021-03-02_17-35-57.png" alt="2021-03-02_17-35-57.png" width="599" height="519">
4. If you know what font you want, search for it instead of scrolling!
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123611/2021-03-02_17-31-59.png" alt="2021-03-02_17-31-59.png" width="597" height="363">
Select a font and your settings will automatically save. Check out how they look in the live preview:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061592/2021-03-02_17-31-39.png" alt="2021-03-02_17-31-39.png">
<h2>Change your videoask colors</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123111/2021-03-02_17-30-19.png" alt="2021-03-02_17-30-19.png" width="499" height="154">
2. In the General tab, scroll down to Colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123091/2021-03-02_17-30-33.png" alt="2021-03-02_17-30-33.png">
3. You can choose the Primary, Secondary, and Background colors of your videoask. Click a color to change it. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064192/2021-03-02_17-57-29.png" alt="2021-03-02_17-57-29.png" width="503" height="513">
Primary color: This will affect the primary elements of your videoask (ie buttons)
Secondary color: This will affect the secondary elements of your videoask (ie confirmation buttons)
Background color: This will change the background color of your videoask answer prompts
Note: Changing these colors will affect every step of your videoask.
4. Choose which colors you want for each part of your videoask by using the color picker or enter the hex code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064292/2021-03-02_17-59-26.png" alt="2021-03-02_17-59-26.png" width="521" height="436">
As you select colors, they will automatically update in the live preview so you can see how they look:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064492/2021-03-02_18-01-05.png" alt="2021-03-02_18-01-05.png">
When you're happy with your settings, you're good to go! Everything will be automatically saved. 🙂
Would you like to use the same colors and font every time you create a new videoask? Learn how to <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">create default videoask settings</a>.

Customize your videoask

If you want to stop receiving responses to your videoask, you can "close" or deactivate it at any time. 
Schedule this out in advance for job postings or event registration, or change its status on a day by day basis to control the flow of responses you receive.
Note: When you close your videoask, it will still display wherever it has been embedded, but people will not be able to interact with or respond to it. To allow limited interaction, this is an <a href="https://www.videoask.com/help/tips-inspiration/close-your-videoask-alternate-method" target="_blank" rel="noopener">alternate method</a>.
<h2>Close your videoask</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119971/2021-03-02_16-59-12.png" alt="2021-03-02_16-59-12.png" width="564" height="181">
2. In the General tab, scroll down to Schedule a close date
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119951/2021-03-02_17-00-01.png" alt="2021-03-02_17-00-01.png">
3. Toggle Schedule a close date on
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119891/2021-03-02_17-00-12.png" alt="2021-03-02_17-00-12.png" width="534" height="424">
4. Click the calendar and select which day you want to close your videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119871/2021-03-02_17-00-32.png" alt="2021-03-02_17-00-32.png" width="591" height="633">
5. From the dropdown menu, select which time to close your videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088059172/2021-03-02_17-00-59.png" alt="2021-03-02_17-00-59.png" width="591" height="572">
6. If desired, customize the message that will display on the deactivation screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360088059512/2021-03-02_17-16-07.png" alt="2021-03-02_17-16-07.png" width="591" height="437">
Your changes will autosave, so that's it! Now at the date and time you have selected your videoask will be deactivated:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088120791/2021-03-02_17-02-13.png" alt="2021-03-02_17-02-13.png">
Beware: Unless you reactive your videoask after this date, it will stay closed indefinitely.

Deactivate or close your videoask

If you'd like to reuse videos across multiple videoasks, you don't have to re-upload them each time (and eat up your minutes!) 
Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask or step.
Note: Anyone with access to your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> will also have access to the same media library.
<h2>Add a video from your library to a new step or videoask</h2>
1. When <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step, choose Upload a video
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663491/2021-02-25_19-39-10.png" alt="2021-02-25_19-39-10.png" width="601" height="320">
2. Select the Videos tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663551/2021-02-25_19-39-15.png" alt="2021-02-25_19-39-15.png" width="642" height="342">
3. Now you will see all the videos in your media library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663611/2021-02-25_19-39-21.png" alt="2021-02-25_19-39-21.png">
4. Search a video by transcript to find the right one. Click the video to add it to your step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597652/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
5. Click Next step
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663651/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png">
<h2>Manage your videos</h2>
1. Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597272/2021-02-25_19-34-01.png" alt="2021-02-25_19-34-01.png" width="554" height="295">
2. Select Media Library
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597292/2021-02-25_19-34-21.png" alt="2021-02-25_19-34-21.png" width="391" height="701">
3. Here you will see all the videos in your account. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png">
Click a video to watch it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png">
4. Search the transcript of the videos to quickly find the one you're looking for
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png">
5. Click Upload to add more videos to your media library
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png">
6. To delete a video, click the Trash can icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="525" height="404">
Then confirm your decision by typing DELETE FOREVER and click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425">
Note: You will be unable to delete any videos that are currently being used in a videoask.

Manage your media library

<a href="https://www.descript.com/" target="_blank" rel="noopener">Descript</a> is a powerful transcription and video editing tool (if you haven't checked it out yet, do - we're totally smitten 😍). Export any projects you've edited in Descript directly into your <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">media library</a>.
If you're new to video editing or Descript, check out their article on <a href="https://help.descript.com/hc/en-us/articles/360051313051-Video-Editing-Overview" target="_blank" rel="noopener">how to get started</a>.
Note: This requires a Descript account. 
<h2>Export Descript videos to VideoAsk </h2>
1. When you're done editing your video in Descript, click Share
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662791/2021-02-25_19-28-25.png" alt="2021-02-25_19-28-25.png" width="578" height="364">
2. Select the Export tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590072/2021-02-25_18-50-24.png" alt="2021-02-25_18-50-24.png" width="503" height="438">
3. Click the More... option
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590112/2021-02-25_18-50-35.png" alt="2021-02-25_18-50-35.png" width="497" height="429">
4. From the dropdown menu, select VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656851/2021-02-25_18-50-49.png" alt="2021-02-25_18-50-49.png" width="502" height="433">
5. Before you can export your video, you'll first need to publish it. Choose a name and page settings and click Publish
<img src="https://videoask.zendesk.com/hc/article_attachments/360087657051/2021-02-25_18-51-23.png" alt="2021-02-25_18-51-23.png" width="513" height="515">
6. Click Continue with VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656831/2021-02-25_18-51-37.png" alt="2021-02-25_18-51-37.png" width="516" height="452">
7. You may need to wait a little for your video to load while Descript works its magic. When your video is ready, click Add to media library
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662531/2021-02-25_19-23-03.png" alt="2021-02-25_19-23-03.png">
8. You now have two options. If you'd like to create a new videoask with your video, click Create a videoask with this video. If you'd like to add this video to an existing videoask, <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">select it from your media library</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662511/2021-02-25_19-23-38.png" alt="2021-02-25_19-23-38.png">

Use VideoAsk and Descript

By default your videoask has a single contact form that can be enabled to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">collect contact details</a> from your respondents and <a href="https://www.videoask.com/help/customization/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">placed after any step</a> of your videoask. 
Steps with the contact form enabled will display a contact form icon in the videoask editor: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587492/2021-02-17_19-22-52.png" alt="2021-02-17_19-22-52.png" width="274" height="392">
If you're using <a href="https://www.videoask.com/help/customization/how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>, you may want to display the contact form after steps that are dependent on a respondent's answers. To do this, enable the contact form after multiple steps in your videoask flow.
<h2>Enable multiple contact forms</h2>
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653651/2021-02-17_16-46-28.png" alt="2021-02-17_16-46-28.png">
2. Make sure your contact form is enabled by toggling Collect contact details on
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653771/2021-02-17_17-16-30.png" alt="2021-02-17_17-16-30.png" width="597" height="646">
3. Click the arrow next to Collect after step... to open the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653811/2021-02-17_17-16-59.png" alt="2021-02-17_17-16-59.png" width="572" height="458">
4. Select after which steps you want to display the contact form
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653871/2021-02-17_17-17-43.png" alt="2021-02-17_17-17-43.png" width="583" height="516">
That's it! Your settings will autosave and respondents will now see a contact form for whichever route they take through your videoask.
When you review the entire flow in your builder the contact form icon will appear on the selected steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653971/2021-02-17_17-21-49.png" alt="2021-02-17_17-21-49.png">
Note: The same contact form will display regardless of where or how many times it is displayed.

Display multiple contact forms

To view and respond to videoask responses from your phone, you can install the <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">VideoAsk iOS app</a>. Using the mobile app also gives you the option to receive both <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications">email notifications</a> and a push notification on your phone on when new responses arrive.
In order to receive notifications on your phone you'll need to enable them in two places: the VideoAsk mobile app and your phone's settings.
<h2>Enable VideoAsk notifications</h2>
1. In the VideoAsk mobile app, click the person icon to open My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084931/2021-02-12_11-30-09.png" alt="2021-02-12_11-30-09.png" width="429" height="762">
2. Cick My notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360086093231/2021-02-12_11-30-26.png" alt="2021-02-12_11-30-26.png" width="431" height="770">
3. Toggle on Push notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978472/2021-02-12_11-30-35.png" alt="2021-02-12_11-30-35.png" width="430" height="766">
Note: Notification settings are set on an organization level. This means you will receive the notifications you select for any videoasks within this organization.
<h2>Allow iOS notifications</h2>
1. In your phone's Settings click Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978452/2021-02-12_11-30-45.png" alt="2021-02-12_11-30-45.png" width="430" height="764">
2. Scroll down the list of apps and click VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978432/2021-02-12_11-30-52.png" alt="2021-02-12_11-30-52.png" width="431" height="767">
3. Toggle Allow Notifications on and choose which types of alerts you want to receive
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084891/2021-02-12_11-30-59.png" alt="2021-02-12_11-30-59.png" width="406" height="723">
That's it! Now when you receive a new response or reply you'll receive a notification on your phone.

Get videoask notifications on your phone (iOS)

Got a new haircut or want to test different video styles? If you'd like to update your videoasks with new video footage, you can replace the video of each step at any time.
Once replaced, the new video footage will display wherever your videoask has been embedded or shared.
<h2>Replace a video</h2>
1. Go to the Editor of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360084206271/2021-01-29_18-27-59.png" alt="2021-01-29_18-27-59.png" width="470" height="141">
2. Click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360084206431/2021-01-29_18-31-00.png" alt="2021-01-29_18-31-00.png">
3. Click Replace video
<img src="https://videoask.zendesk.com/hc/article_attachments/360084131872/2021-01-29_18-33-05.png" alt="2021-01-29_18-33-05.png">
4. Choose whether to record a new video, upload a pre recorded video, or pick from the library
<img src="https://videoask.zendesk.com/hc/article_attachments/360084133232/2021-01-29_18-28-58.png" alt="2021-01-29_18-28-58.png">
5. Go through the recording or upload process and that's it! Your new video is now live on your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360084133312/2021-01-29_18-43-18.png" alt="2021-01-29_18-43-18.png">
If you recorded your original video in VideoAsk and would like to save a copy of the video before replacing it, make sure to download the .mp4 file first by clicking Download video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360084210631/2021-01-29_18-51-46.png" alt="2021-01-29_18-51-46.png">

Replace your videos

You can easily <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the .mp4 files</a> of any of your video responses from within your inbox. However, if you are receiving many video responses, it can be useful to centralize the video footage outside of VideoAsk for further editing and use.
Using <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">Zapier</a>, you can automatically send video responses from a multi step videoask to a Google Drive or Dropbox folder.
Note: This article assumes the use of multiple steps within your videoask. If you only have a single step, there is no need for the Code action (steps 5-8). 
<h2>Set up a VideoAsk to Google Drive zap in Zapier</h2>
Note: For this example we will use Google Drive. The zap configuration for Dropbox is similar except where noted.
1. Create a trigger with VideoAsk for New Response (From a Respondent) and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910692/2021-01-28_15-09-17.png" alt="2021-01-28_15-09-17.png">
2. Choose which VideoAsk account you'd like to receive responses from
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910832/2021-01-28_15-09-36.png" alt="2021-01-28_15-09-36.png">
3. Select which Organization and which VideoAsk you'd like to receive responses from
<img src="https://videoask.zendesk.com/hc/article_attachments/360083987951/2021-01-28_15-09-52.png" alt="2021-01-28_15-09-52.png">
4. Add another action to your zap by clicking the + icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988131/2021-01-28_15-21-23.png" alt="2021-01-28_15-21-23.png">
5. Select the Code by Zapier action
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988191/2021-01-28_15-10-27.png" alt="2021-01-28_15-10-27.png">
6. Select Run Python as the Action Event and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911192/2021-01-28_15-10-56.png" alt="2021-01-28_15-10-56.png">
7. Add contact_name and contact_id as the Input Data
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911372/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
8. In the Code field, Paste:
<pre>output = {} username = input_data['contact_name'].replace(' ', '') contact_hash = input_data['contact_id'][:4] for i in range(1,8): output[f'named_field_{i}'] = f'{username}_{i}_{contact_hash}.mp4'</pre>
This code snippet is designed for a 7 step videoask. Update "for i in range(1,8):" to match the number of steps in your videoask. The range should be the number of steps in your videoask + 1.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911312/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
9. Add another Action to your zap and select Google Drive
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988411/2021-01-28_15-11-47.png" alt="2021-01-28_15-11-47.png">
10. Select Upload File as the Action Event and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911452/2021-01-28_15-12-18.png" alt="2021-01-28_15-12-18.png">
11. Select your Google Drive account
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988611/2021-01-28_15-12-42.png" alt="2021-01-28_15-12-42.png">
12. Set up your action with the follow configuration:
For Google Drive:
File = Media URL
Convert to Document = False
File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084801072/2021-02-04_13-19-20.png" alt="2021-02-04_13-19-20.png">
For Dropbox:
File = Media URL
Overwrite = No
Specify File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084800612/Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png" alt="Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png">
13. Repeat this action setup for each video response step in your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912292/2021-01-28_15-36-05.png" alt="2021-01-28_15-36-05.png">
Make sure to turn your zap on and you should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912412/2021-01-28_15-35-43.png" alt="2021-01-28_15-35-43.png">

Send your video responses to Google Drive or Dropbox

If you'd like to send people from your typeform to your videoask, read on to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform that ends with a videoask. This set-up will require being on a paid account for <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
If you would like to start and end on a typeform, you can learn how to build a flow that leads from a <a href="https://videoask.zendesk.com/hc/en-us/articles/360048038432" target="_self">typeform to a videoask and back to another typeform. </a>
<h2>Create your typeform </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform</a>.
You can build your typeform how you prefer, as long these questions are included:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463611/TFVA1.png" alt="TFVA1.png">
<h2>Setup your videoask</h2>
As with your typeform, you can <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_blank" rel="noopener">create a videoask</a> how you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083417572/TFVA2.png" alt="TFVA2.png" width="410" height="162">
2. Turn on Collect contact details and make sure you're collecting Name and Contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463711/TFVA3.png" alt="TFVA3.png" width="406" height="503">
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463671/TFVA4.png" alt="TFVA4.png" width="327" height="164">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit your typeform's thank you screen</h2>
1. Edit the button link and paste the videoask share URL with the contact name and contact email variables. 
2. Now you will need to replace the “Jane Doe” name and email placeholders. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463691/TFVA5.png" alt="TFVA5.png" width="592" height="489">
5. Publish your typeform and everything should be ready!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening your typeform and going through the process! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to questions in your typeform will appear in Typeform’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect a typeform to a videoask 

If you're anything like us, as soon as you hit Record it's hard to remember what you want to say! 😅 To keep things on track, jot down notes or create a script to use while you record, just like a teleprompter.
Every time you record a new video, whether it's to create a new step or reply to a respondent, you have the option to add notes.
If people on your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team</a> will be recording videos of their own following a template, you can also set a script for each video to help them with the process.
<h2>Replying to respondents or creating a new step</h2>
1. From an interaction with a respondent, click the Reply button or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">create a new step</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080971/2021-01-21_18-32-19.png" alt="2021-01-21_18-32-19.png" width="492" height="457">
2. Before you click Record, toggle on the Notes
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080951/2021-01-21_18-32-52.png" alt="2021-01-21_18-32-52.png" width="563" height="339">
3. Write out your notes 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080911/2021-01-21_18-33-35.png" alt="2021-01-21_18-33-35.png" width="571" height="379">
Tip: Videos are best when you act natural, so keep your notes brief! They're mostly there for reference, but don't feel like you need to write them out word for word.
4. When you're ready, click Record 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083081451/2021-01-21_18-48-56.png" alt="2021-01-21_18-48-56.png" width="574" height="361">
5. Your notes will stay on the screen while you record. When you're done, click the red button to end the recording.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083053092/2021-01-21_18-48-33.png" alt="2021-01-21_18-48-33.png" width="584" height="366"></h2>
<h2>Write a script for others</h2>
To create a script for other people on <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">your team</a>, edit an existing step.
1. Go to the Editor of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083052012/2021-01-21_18-21-53.png" alt="2021-01-21_18-21-53.png" width="438" height="240">
2. Click Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360083052032/2021-01-21_18-22-09.png" alt="2021-01-21_18-22-09.png" width="398" height="526">
3. Click the Edit Notes icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080331/2021-01-21_18-18-59.png" alt="2021-01-21_18-18-59.png" width="578" height="481">
4. Type your script out in the Notes field. Any changes will be automatically saved.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080691/2021-01-21_18-19-26.png" alt="2021-01-21_18-19-26.png" width="575" height="587">
5. Now click Replace video
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080371/2021-01-21_18-19-55.png" alt="2021-01-21_18-19-55.png" width="562" height="588">
6. And voila! Anyone who <a href="https://www.videoask.com/help/video-audio/replace-your-videos" target="_blank" rel="noopener">replaces your video</a> will see this script when they go to record. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083051992/2021-01-21_18-21-16.png" alt="2021-01-21_18-21-16.png">
Note: Your team members will be able to update the script before recording if customization is needed.

Use notes and scripts when recording your videos

Would you like to charge a fee before people book an appointment on your <a href="https://www.videoask.com/help/integrations/schedule-meetings-with-calendly" target="_blank" rel="noopener">calendar</a>? Or process a payment for a video coaching session directly within your videoask?
With our <a href="http://stripe.com/" target="_blank" rel="noopener">Stripe</a> integration, you can now create a paywall and ask people to pay a fee before continuing through your videoask.
<h2>Create a payment step</h2>
1. Create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">new videoask step</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080750411/2020-12-30_17-00-26.png" alt="2020-12-30_17-00-26.png" width="480" height="393">
2. Select Payment as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080630192/2020-12-30_17-04-13.png" alt="2020-12-30_17-04-13.png" width="523" height="597">
3. Connect your Stripe account
<img src="https://videoask.zendesk.com/hc/article_attachments/360080629472/2020-12-30_16-23-55.png" alt="2020-12-30_16-23-55.png">
Note: Once your Stripe account has been connected, it will be used as the default account for any payment answer type in other steps and videoasks.
4. By default the currency will be set to USD. If you would like to change which currency your customers will be charged in, select the desired currency from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080752071/2020-12-30_17-10-24.png" alt="2020-12-30_17-10-24.png" width="524" height="529">
5. Enter the Value of item on sale to set the amount you would like to charge your respondents
<img src="https://videoask.zendesk.com/hc/article_attachments/360080632112/2020-12-30_17-10-45.png" alt="2020-12-30_17-10-45.png" width="538" height="544">
Note: $0.50 (or the equivalent in each currency) is the minimum payment amount.
6. Click Continue to save this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080629792/2020-12-30_16-51-24.png" alt="2020-12-30_16-51-24.png">
That's it! Now your respondents will be forced to make a payment before they can proceed through the rest of your videoask.
<h2 class="wysiwyg-text-align-center"><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360080763951/2020-12-30_17-49-51.png" alt="2020-12-30_17-49-51.png" width="612" height="325"></a></h2>
<h2>Delay when your payment field appears</h2>
If you would like your respondents to view your video before they are prompted to make a payment, you can delay the appearance of the payment field.
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080647532/2020-12-30_18-06-14.png" alt="2020-12-30_18-06-14.png" width="533" height="188">
2. Click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766271/2020-12-30_18-05-06.png" alt="2020-12-30_18-05-06.png" width="382" height="504">
3. Select the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080647572/2020-12-30_18-05-49.png" alt="2020-12-30_18-05-49.png" width="466" height="423">
4. Scroll to the bottom and enter the number of seconds to Delay interaction
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766371/2020-12-30_18-02-14.png" alt="2020-12-30_18-02-14.png" width="607" height="732">
Now when respondents view this step, the payment field will be greyed out until the interaction countdown expires.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766431/2020-12-30_18-02-46.png" alt="2020-12-30_18-02-46.png">
<h2><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener">Disconnect your Stripe account</a></h2>
If you would like to disconnect your Stripe and VideoAsk accounts, you will need to do so from your Stripe dashboard.
1. Log in to your <a href="http://stripe.com/" target="_blank" rel="noopener">Stripe</a> account
2. Go to Settings and Authorized applications
<img src="https://videoask.zendesk.com/hc/article_attachments/360080755091/2020-12-30_17-21-28.png" alt="2020-12-30_17-21-28.png">
3. Select VideoAsk and click Disconnect
<h2> </h2>

Collect payments from your respondents with Stripe

Have you ever sent out your videoask and forgotten to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">turn on contact collection</a>? Leaving you with a bunch of responses from <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">"humans"</a> whose names you don't know? 
Or maybe you'd like to fix a typo in an email address or name. Read on to learn how to edit respondents' contact details!
<h2>Edit Contact Details</h2>
1. If you meant to turn on contact collection, then start with that! You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">learn how to collect contact details</a> from your respondents. 
2. Select your videoask from the left side panel
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401172/editcontact1.png" alt="editcontact1.png" width="338" height="556">
3. Find the response you'd like to edit the contact information for, and click the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080522511/editcontact2.png" alt="editcontact2.png" width="693" height="416">
4. Select Edit contact details
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401192/editcontact3.png" alt="editcontact3.png" width="495" height="248">
5. Now you can edit the name and email for this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401212/editcontact4.png" alt="editcontact4.png" width="422" height="331">
6. Make sure to click Update and then you'll see the new name and email appear!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401252/editcontact5.png" alt="editcontact5.png">

Edit contact details for your respondents

Follow these simple steps to add a widget or embed videoasks on your WordPress site. This will allow visitors to interact with and respond to your videoasks without leaving the page or site.
To add a videoask to your WordPress site, you have two options:
1. Embed videoasks directly within a page using an &lt;iframe&gt; code (similar to what is used to embed videos from YouTube and Vimeo).
2. Embed a widget that will float at the bottom of your page or site and expand to display your videoask when activated (like <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">our friendly example here</a>!).
<h2>Embed a videoask on a page</h2>
1. In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a> of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186372/2020-12-21_17-20-26.png" alt="2020-12-21_17-20-26.png" width="418" height="530">
2. On your WordPress page editor, click the + icon to add a new block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186252/2020-12-21_17-15-08.png" alt="2020-12-21_17-15-08.png" width="576" height="274">
3. Select the html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318691/2020-12-21_17-14-44.png" alt="2020-12-21_17-14-44.png" width="578" height="275">
Note: These instructions refer to the native WordPress builder. If you are using a different builder, the process for adding a new content block will differ. Look for the option to add "HTML" or "custom code".
4. Paste the iframe embed code into the html section
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318831/2020-12-21_17-20-47.png" alt="2020-12-21_17-20-47.png" width="614" height="292">
Pro tip! If you'd like your videoask to display with the answer buttons stacked on top of the video (ie mobile view) as opposed to split screen (your video on the left and answer buttons on the right), then edit the embed code so width equals less than 1024 pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318871/2020-12-21_17-21-36.png" alt="2020-12-21_17-21-36.png" width="660" height="377">
5. Hit Publish or Update. Then take a look at your page to enjoy your beautiful videoask!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186772/2020-12-21_17-22-14.png" alt="2020-12-21_17-22-14.png" width="650" height="456">
<h2 class="wysiwyg-text-align-left">Embed the videoask widget</h2>
To get started:
1. Configure your widget in our <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget builder</a>
2. Choose where to display the widget - on a single page, or everywhere on your website?
<h2>Display the widget on a single page</h2>
1. In the VideoAsk app, copy the <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget embed code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
2. On your WordPress page editor, add an html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321691/2020-12-21_17-46-07.png" alt="2020-12-21_17-46-07.png" width="580" height="276">
3. Paste the widget code into the html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321711/2020-12-21_17-46-47.png" alt="2020-12-21_17-46-47.png">
Note: The widget code comes with instructions (included within &lt;?--xxx and--&gt;). These instructions will not appear on your page, but you can delete them if you want to tidy up the code. 
4. Hit Publish or Update and enjoy your widget on your page!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080322011/2020-12-21_17-45-22.png" alt="2020-12-21_17-45-22.png">
<h2>Display the widget everywhere</h2>
To display the VideoAsk widget throughout your WordPress site, you'll need to add the embed code to the header or footer. There are a few different ways to add this code: edit your theme code or install a plugin to edit the <a href="https://wordpress.org/search/header+footer" target="_blank" rel="noopener">header and footer code</a>.
<h2>Edit theme code</h2>
1. In the VideoAsk app, copy the widget code
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="533" height="718">
2. On your WordPress site, open the theme editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360080403811/2020-12-22_14-03-38.png" alt="2020-12-22_14-03-38.png" width="217" height="481">
3. In the theme files, select footer.php
<img src="https://videoask.zendesk.com/hc/article_attachments/360080276332/2020-12-22_14-04-08.png" alt="2020-12-22_14-04-08.png">
4. Inside the body tag (&lt;/body&gt;), paste the widget code
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277632/2020-12-22_14-06-42.png" alt="2020-12-22_14-06-42.png">
5. Click Update file to save your changes and embed your widget
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277672/2020-12-22_14-07-12.png" alt="2020-12-22_14-07-12.png">
All done! Now enjoy the sight of your widget throughout your site. 🙂
<h2>Edit header or footer code using a plugin</h2>
1. Install a header and footer plugin (this examples uses the <a href="https://wordpress.org/plugins/insert-headers-and-footers/">Insert Headers and Footers plugin</a>, but others will work as well)
<img src="https://videoask.zendesk.com/hc/article_attachments/360080405771/2020-12-22_14-23-16.png" alt="2020-12-22_14-23-16.png">
2. Once your plugin is installed, open the plugin to configure its settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404571/2020-12-22_14-09-12.png" alt="2020-12-22_14-09-12.png" width="419" height="460">
3. In the VideoAsk app, copy the widget embed code
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="582" height="784">
4. On your WordPress site, in either the "Scripts in Body" or "Scripts in Footer" section, paste the widget embed code. Click Save.<img src="https://videoask.zendesk.com/hc/article_attachments/360080404511/2020-12-22_14-10-31.png" alt="2020-12-22_14-10-31.png">
That's it! Now your widget will appear on every page of your site. 🙂
<h2>Advanced Options</h2>
Looking for more options to display video widgets on your WordPress site? Explore our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.
A few options from our code snippet library:
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Show the widget on every page except this one</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Do not display the widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click a button to display a videoask</a>
Note: These are examples. To use them on your own website, you will need to update the generic embed code generated in the VideoAsk app.

Embed a videoask on your WordPress site

Looking to collect feedback after a workshop or share your videoask in a presentation? 
Embed your videoask in Google Slides or other presentation tools like Keynote and Powerpoint with this quick trick.
Note: Bear in mind this is not a true embed. Respondents will be directed to a new tab or window to interact with your videoask; they will not be able to do so from within the presentation.
<h2>Insert a videoask into your presentation</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260951/2020-12-09_18-22-19.png" alt="2020-12-09_18-22-19.png" width="520" height="165">
2. Click the Email tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260991/2020-12-09_18-23-48.png" alt="2020-12-09_18-23-48.png">
3. Right click on the email gif that displays in the preview and select Save Image As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360079261011/2020-12-09_18-23-30.png" alt="2020-12-09_18-23-30.png"> 4. In Google Slides, Insert an image and select the file of the videoask gif you downloaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136472/2020-12-09_18-35-45.png" alt="2020-12-09_18-35-45.png">
5. The slide will now display a gif of your videoask (but is not yet linked, so you're halfway there!).
Note: The gif is a visual sample of your videoask, not a true embed. To allow people to open and interact with your videoask, you still need to link to it (see below).
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135632/2020-12-09_18-24-15__1_.gif" alt="2020-12-09_18-24-15__1_.gif">
6. In VideoAsk, go to the Link tab in your share menu and Copy your videoask url
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260891/2020-12-09_18-25-23.png" alt="2020-12-09_18-25-23.png" width="490" height="284">
7. In Google Slides, select the gif and click Insert link, then paste the link of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135952/2020-12-09_18-25-49.png" alt="2020-12-09_18-25-49.png">
Now, when someone clicks the gif in your presentation, they will be redirected to your videoask in a new tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135852/2020-12-09_18-26-41.png" alt="2020-12-09_18-26-41.png">
If desired, you can link to your videoask in multiple ways:
<ul>
<li>link the animated gif </li>
<li>show the full videoask link as text</li>
<li>add a QR code (requires use of a QR code generator)</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136912/2020-12-09_18-44-28.png" alt="2020-12-09_18-44-28.png">

Add a videoask to a Google Slides presentation

If you've created more than a handful of videoasks with your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, you've probably noticed things can get complicated fast! 
Luckily you can organize your videoasks into folders and restrict who can access which folder to keep things nice and tidy. 👌
<h2>Organize your videoasks into folders</h2>
1. Create a new folder by clicking the + New folder icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084011/2020-12-07_18-00-01.png" alt="2020-12-07_18-00-01.png" width="519" height="186">
2. Give your folder a name and click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954272/2020-12-08_13-57-56.png" alt="2020-12-08_13-57-56.png" width="561" height="303">
3. Your new folder will now appear in the left sidebar above all of your videoasks. Drag and drop videoasks to add them to the folder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078954532/2020-12-07_18-01-07.png" alt="2020-12-07_18-01-07.png" width="391" height="758">
4. Add as many videoasks as you would like to the folder. To see all the videoasks in a folder, click the folder icon to expand it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079084431/2020-12-07_18-02-13.png" alt="2020-12-07_18-02-13.png" width="373" height="537">
You can create as many folders as needed for different teams and projects. Bear in mind when grouping videoasks into folders that you can control the permissions of your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> on a folder by folder basis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078967912/2020-12-08_15-14-45.png" alt="2020-12-08_15-14-45.png" width="400" height="705">
<h2 class="wysiwyg-text-align-left">Rename a folder</h2>
1. Click the three vertical dots expand the folder menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085051/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
2. Select Rename folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360078955252/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="464" height="509">
3. Enter the new name and click Rename
<img src="https://videoask.zendesk.com/hc/article_attachments/360079085111/2020-12-07_18-03-53.png" alt="2020-12-07_18-03-53.png">
<h2 class="wysiwyg-text-align-left">Manage folder permissions</h2>
If you have multiple clients or projects you are managing out of the same <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Team</a>, you may want to restrict which videoasks they can access.
1. To do so, go to the folder menu and select Set permissions
<img src="https://videoask.zendesk.com/hc/article_attachments/360078956832/2020-12-07_18-03-20.png" alt="2020-12-07_18-03-20.png" width="422" height="463">
2. Here you will see all current members of your team listed. To manage the folder permissions of an existing team member, click the folder lock icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078959232/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png">
3. By default, each team member will have access to all content. To restrict access to specific folders, select Specific folders
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962592/2020-12-08_14-39-56.png" alt="2020-12-08_14-39-56.png" width="502" height="531">
4. Toggle the permissions for each folder on/off as desired. When finished, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078962772/2020-12-08_14-37-40.png" alt="2020-12-08_14-37-40.png" width="549" height="587">
Note: Videoasks in the root folder (the main area in the left sidebar) will remain accessible to all members. If you would like team members to not see any videoasks in the root folder, you will need to add each videoask to a sub folder and restrict access accordingly.
5. To invite a new team member to specific folder(s), click the + person icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093131/2020-12-08_14-28-02.png" alt="2020-12-08_14-28-02.png" width="623" height="331">
6. Enter the new team member's email address and select Specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078965512/2020-12-08_14-50-56.png" alt="2020-12-08_14-50-56.png" width="483" height="531">
7. Toggle folders on/off to give or remove access
<img src="https://videoask.zendesk.com/hc/article_attachments/360079093831/2020-12-07_18-05-41.png" alt="2020-12-07_18-05-41.png" width="479" height="552">
8. Click Invite to add your new team member to your Organization, with restricted access to these specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078964492/2020-12-07_18-06-15.png" alt="2020-12-07_18-06-15.png" width="537" height="615">

Manage folders and folder permissions

If you’re collecting contact details in your videoask, you can recall that information later on in the overlay text of a multi-step videoask. 
Recall lets you reference information provided in the <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> in later steps of your videoask, giving it a personalized feel.
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602772/pipe1.png" alt="pipe1.png" width="575" height="257">
2. Turn on <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a> and select which details you'd like to collect. Make sure to mark the details you'd like to recall later on as required!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602932/pipe2.png" alt="pipe2.png" width="409" height="444">
3. Select which step to display the contact form after in the steps drop-down list 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078740391/pipe13.png" alt="pipe13.png" width="452" height="115">
Note: The contact form must appear before the step where information will be recalled. 
4. Now click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737051/pipe4.png" alt="pipe4.png" width="400" height="200">
4. Select Edit this Step for the step you'd like to recall contact information into
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741131/pipe14.png" alt="pipe14.png" width="407" height="302">
5. You can decide which information you want to recall from the contact form into the overlay text by using this formatting:
<pre>{{contact_name}}</pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_email}} </pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_phone_number}}</pre>
Type the desired overlay text with the appropriate tag inside {{ }}.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741151/pipe15.png" alt="pipe15.png" width="383" height="463">
Now when a respondent completes your contact form, the overlay text will display the information you have recalled!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604732/pipe16.png" alt="pipe16.png" width="502" height="315">
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604752/pipe17.png" alt="pipe17.png" width="502" height="313">
 
Want to personalize the overlay text based on custom variables or source? Learn how to <a href="https://www.videoask.com/help/customization/how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass information from your videoask URL to your overlay text</a>.

Recall contact information later in your videoask

If you’ve created a videoask to send out to multiple people, you can still personalize using the video overlay text. 
Use <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> for piping information into the overlay text to automatically personalize steps of your videoask.
<h2>Add variables to overlay text</h2>
1. Select the videoask you’d like to add personalized overlay text to and go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600492/pipe3.png" alt="pipe3.png" width="490" height="255">
2. Under the Share URL, click +Variables to add variables to its URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600532/pipe7.png" alt="pipe7.png" width="395" height="421">
Select from the default variable options or click + Add custom variable to create your own. If you're new to the wonderful world of variables, learn more about <a href="https://www.videoask.com/help/tracking/how-to-use-variables" target="_blank" rel="noopener">getting started with variables</a>.
<aside>
Note: Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and must use underscores to_separate_words. 
</aside>
3. Now click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737051/pipe4.png" alt="pipe4.png" width="400" height="200">
4. Select Edit this Step for the step you’d like to add overlay text to
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600512/pipe5.png" alt="pipe5.png" width="260" height="379">
5. Add any desired overlay text
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737091/pipe6.png" alt="pipe6.png" width="431" height="525">
6. Then decide which information you want to personalize in the overlay text by using this formatting:
<pre>{{contact_name}}</pre>
In this example, the contact_name variable I've added to my share URL will be passed through to the overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600552/pipe9.png" alt="pipe9.png" width="550" height="587">
You can also use {{contact_phone_number}} or {{contact_email}} or any custom variables you've added. 
Now you can go back to Share this videoask, copy the Share URL, update the information in the variables you've added, and see how the overlay text updates!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078600592/pipe11.png" alt="pipe11.png">
If you're collecting contact details in your videoask, you can also <a href="https://www.videoask.com/help/customization/recall-contact-information-later-in-your-videoask" target="_self" rel="undefined">recall information in overlay text</a> in later steps. 
 
Note: If your videoask URL has been shared without a variable to be fed into the specified overlay text, a blank space will be shown in the overlay text, like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080393032/Screen_Shot_2020-12-23_at_2.01.21_PM.png" alt="Screen_Shot_2020-12-23_at_2.01.21_PM.png">

How to pass variables into overlay text

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

Your username is the email address associated with your account. This can be updated at any time (so long as the email address is not being used by another VideoAsk account).
<h2>Change the email address of your account</h2>
1. Click the letter icon to access your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073351/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png">
2. Select My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="378" height="685">
3. Here you will see your account credentials. Choose Update email to change the email address of your account. <img src="https://videoask.zendesk.com/hc/article_attachments/360077416631/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png" width="617" height="403">
Note: Changing the email address of your account will also change where you receive <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_self">email notifications</a>.
4. For security reasons, before you can update your email address you will be prompted to reenter your password.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077418211/2020-11-20_14-25-14.png" alt="2020-11-20_14-25-14.png" width="646" height="310">
<h2>Update your password</h2>
1. Under My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="368" height="667">
2. Under Your account credentials, click Update your password
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077417191/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png"></h2>
3. You will now be sent an email at the email address currently associated with your account. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077231152/2020-11-20_14-13-38.png" alt="2020-11-20_14-13-38.png"></h2>
4. Check your email for a message from VideoAsk, subject "Reset your password". Follow the instructions in the email to reset your password. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/360077417751/2020-11-20_14-21-55.png" alt="2020-11-20_14-21-55.png">

Update your email address and password 

Email notifications are automatically sent to alert you when a you receive a new response. Turn off these notifications entirely or limit the number you receive to fit your workflow.
If you use the <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">VideoAsk mobile app</a>, you also have the option of receiving <a href="https://www.videoask.com/help/account-management/get-videoask-notifications-on-your-phone-ios" target="_blank" rel="noopener">notifications on your phone</a>.
<h2>Manage your notification settings</h2>
1. Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073451/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png">
2. Select Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228412/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="429" height="778">
3. Toggle notifications on/off for Answers and Replies. Choose whether you want to receive email notifications every time there is a reply to your videoask, or only when you are a part of the conversation.<img src="https://videoask.zendesk.com/hc/article_attachments/360077228492/2020-11-20_13-50-22.png" alt="2020-11-20_13-50-22.png">
4. Email notifications will be sent to the <a href="https://www.videoask.com/help/account-management/update-your-email-address-and-password" target="_self">email address associated with your account</a>. This is displayed at the top of the notifications settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228392/2020-11-20_13-50-03.png" alt="2020-11-20_13-50-03.png">
Explore more notifications options with our <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Manage your email notifications

When you’re on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow or Brand plan</a> and someone completes your videoask they will see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442712/end_screen_1.png" alt="end_screen_1.png" width="632" height="308">
If you’d like to edit this end screen you can do so by customizing your videoask’s text. To learn more about customizing your videoask’s language and texts, <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">check out this article. </a>
<h2>To customize the text for your end screen:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Click Customize text next to the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076435892/interface_text_2.png" alt="interface_text_2.png" width="464" height="812">
3. Name your custom language, select the base language, and hit Create. (You can name your custom language anything you'd like!)
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657831/end_screen_4.png" alt="end_screen_4.png" width="629" height="267">
4. Now you’ll see all the text elements of your videoask interface. Scroll down to VideoAsk last step success message (1) and (2) to edit the end screen text.
Note: You can edit both those fields with up to 140 characters and use emojis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448432/end_screen_5.png" alt="end_screen_5.png">
5. When you are finished editing, make sure to click Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448452/end_screen_6.png" alt="end_screen_6.png" width="639" height="348">
Now your end screen will display your custom text:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657931/end_screen_8.png" alt="end_screen_8.png">
<h2>Change the color of the end screen’s background:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Change the Primary Color to whatever color you’d like
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442732/end_screen_3.png" alt="end_screen_3.png">
This will set the color for all first-level interactive elements (like buttons) as well as the background color for your end screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657911/end_screen_7.png" alt="end_screen_7.png">

Customize the end screen of your videoask

Do you want to create a videoask in a language other than English? Great news - we support 13 languages and counting! 
Currently, you can set the language of your videoask to be one of the following languages:
<ul>
<li style="font-weight: 400;">English</li>
<li style="font-weight: 400;">Spanish</li>
<li style="font-weight: 400;">Catalan</li>
<li style="font-weight: 400;">French</li>
<li style="font-weight: 400;">Portuguese (Portugal)</li>
<li style="font-weight: 400;">Portuguese (Brazil)</li>
<li style="font-weight: 400;">German</li>
<li style="font-weight: 400;">Dutch</li>
<li style="font-weight: 400;">Italian</li>
<li style="font-weight: 400;">Russian</li>
<li style="font-weight: 400;">Turkish</li>
<li style="font-weight: 400;">Swedish</li>
<li style="font-weight: 400;">Polish</li>
</ul>
This will automatically change all of the interface elements (buttons, prompts, etc) to the selected language. If the language you would like to use is not on the list above, or you want to further customize the text people see in your videoask, you can <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">create a custom language</a>. 
Note: This setting only applies to the interface text of your videoask. In order for transcriptions and captions to work with different languages, make sure to set the correct caption language before collecting audio and video responses. Learn<a href="https://www.videoask.com/help/video-audio/turn-on-captions-for-your-videoasks" target="_blank" rel="noopener"> how to set the caption language</a>.
<h2>To change the language of your videoask:</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076650071/interface_text_11.png" alt="interface_text_11.png" width="419" height="187">
2. In the General tab, scroll down to Language
<img src="https://videoask.zendesk.com/hc/article_attachments/360088281212/2021-03-04_10-48-33.png" alt="2021-03-04_10-48-33.png" width="482" height="628">
3. Select the language you want from the dropdown list in the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088281752/2021-03-04_10-52-42.png" alt="2021-03-04_10-52-42.png" width="545" height="729">
That's it! Your changes will be automatically saved and the interface of your videoask will now display in the language you have selected. 
If you'd like every new videoask you create to display in a language other than English, make sure to change this in your <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>.

Change the language of your videoask

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
1. Select the videoask you'd like to connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
2. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
5. To continue, click Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
6. A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
7. Enter your updated authentication name and click Edit to save
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
8. Click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
9. You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
10. When prompted in a pop up window, Login to your Hubspot account
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
13. That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
1. New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
2. To view the details of a response, click the contact Name
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
3. Go to Filter activities
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
4. Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
5. Click View interaction to read or watch their response
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
7. To reply using VideoAsk, then select View interaction in VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

Add a widget or embed videoasks in any page on your Squarespace site. This will allow visitors to interact with and respond to your videoasks without leaving your site!
<h2>Embed a video widget</h2>
1. In the VideoAsk app, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">Get your widget code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075176912/2020-11-03_15-16-51.png" alt="2020-11-03_15-16-51.png" width="362" height="506">
2. On your Squarespace site, go to page Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360075183652/2020-11-03_15-43-19.png" alt="2020-11-03_15-43-19.png">
3. Select the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177552/2020-11-03_15-01-26.png" alt="2020-11-03_15-01-26.png" width="553" height="412">
4. Paste the widget embed code into the Page Header Code Injection 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177712/2020-11-03_15-01-42.png" alt="2020-11-03_15-01-42.png" width="560" height="424">
5. Hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177752/2020-11-03_15-02-14.png" alt="2020-11-03_15-02-14.png" width="564" height="427">
That's it! Your builder preview should now show the videoask widget live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075179392/2020-11-03_15-04-51.png" alt="2020-11-03_15-04-51.png">
<h2 class="wysiwyg-text-align-left">Embed a videoask with an iframe</h2>
1. In the VideoAsk app, Copy your <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a>
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075180432/2020-11-03_15-25-22.png" alt="2020-11-03_15-25-22.png" width="397" height="488"></a>
2. On your Squarespace site, open the page builder by clicking Edit
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075401271/2020-11-03_15-31-29.png" alt="2020-11-03_15-31-29.png"></a>
3. Add a new Content Block by clicking the + icon
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075181992/2020-11-03_15-07-27.png" alt="2020-11-03_15-07-27.png"></a>
4. Select the Embed content block
<img src="https://videoask.zendesk.com/hc/article_attachments/360075181532/2020-11-03_15-07-44.png" alt="2020-11-03_15-07-44.png" width="469" height="598">
5. Click the &lt;/&gt; icon to enter the code manually
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075400971/2020-11-03_15-08-02.png" alt="2020-11-03_15-08-02.png"></a>
6. Paste the iframe embed code from the VideoAsk app and click Set
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182052/2020-11-03_15-08-24.png" alt="2020-11-03_15-08-24.png"></a>
7. Click Apply<img src="https://videoask.zendesk.com/hc/article_attachments/360075401251/2020-11-03_15-32-43.png" alt="2020-11-03_15-32-43.png">
8. Your videoask is now embedded on your page, just be sure to click Save to keep the changes!
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182072/2020-11-03_15-08-50.png" alt="2020-11-03_15-08-50.png"></a>

Embed a videoask on your Squarespace site

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks and folders. 
🛑 Before you proceed: make sure you really don't need them. Deletions cannot be reversed!
<h2>Delete a response</h2>
1. Select the videoask you want to manage
<img src="https://videoask.zendesk.com/hc/article_attachments/360085989972/2021-02-12_15-34-14.png" alt="2021-02-12_15-34-14.png" width="672" height="340">
2. Click the three vertical dots next to the response you want to delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
3. Select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
3. If you're 100% sure you want to delete this response, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.
<h2>Delete a videoask</h2>
1. Click the three vertical dots next to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
2. From the videoask menu, select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
3. To verify you really want to delete your videoask, type its name 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
4. If you're 100% sure you want to delete, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
🙏 Pro tip: If you'd like to bulk delete videoasks, add all the videoasks you want to delete to a <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>. Then, delete the folder.
<h2 class="wysiwyg-text-align-left">Delete a folder</h2>
1. Click the three vertical dots next to the folder
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980992/2021-02-12_14-14-29.png" alt="2021-02-12_14-14-29.png" width="368" height="488"></h2>
2. Click Delete
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980972/2021-02-12_14-14-48.png" alt="2021-02-12_14-14-48.png" width="376" height="552"></h2>
3. Type the name of the folder to verify your decision and click Yes, delete it
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980912/2021-02-12_14-15-29.png" alt="2021-02-12_14-15-29.png" width="500" height="470"></h2>
Note: This cannot be undone

How to delete responses, videoasks, and folders

If you add overlay text to any of your videoask steps or replies, you can choose the text size relative to its display.
<h2>Choose overlay text size in a new videoask step</h2>
1. When <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">creating a new videoask step</a>, you will be prompted to add any desired overlay text after you upload or record a video. Start typing overlay text and text control options will display below.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388611/2020-10-26_16-41-04.png" alt="2020-10-26_16-41-04.png" width="503" height="596">
2. Select the desired text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388691/2020-10-26_16-47-08.png" alt="2020-10-26_16-47-08.png">
<h2>Change overlay text size in an existing videoask step</h2>
1. Select your videoask and go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199632/2020-10-26_16-31-01.png" alt="2020-10-26_16-31-01.png">
2. Select Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386051/2020-10-26_16-30-24.png" alt="2020-10-26_16-30-24.png">
3. Locate the text size settings in the Display tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386011/2020-10-26_16-24-59.png" alt="2020-10-26_16-24-59.png">
4. Select the desired text size from the dropdown menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199552/2020-10-26_16-23-12.png" alt="2020-10-26_16-23-12.png">
Small, Medium, and Large text size can be seen below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199532/2020-10-26_16-25-54.png" alt="2020-10-26_16-25-54.png">
The selected text size is relative to the viewport and device. So while a "Large" font will technically be displayed as a different size on desktop vs mobile devices, the text will appear large relative to the size of the window. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074387411/2020-10-26_16-35-35.png" alt="2020-10-26_16-35-35.png">
<h2>Select overlay text size in a response</h2>
1. After recording a response, you'll be given the option to add overlay text before sending. Start typing and the overlay text options will appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391571/2020-10-26_17-04-19.png" alt="2020-10-26_17-04-19.png">
2. Select the desired text size from the dropdown menu and click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391471/2020-10-26_17-00-55.png" alt="2020-10-26_17-00-55.png" width="472" height="674">

Manage overlay text size

If you will be creating many videoasks and want them to be consistent in brand and appearance, then creating default settings will save you time. 
After creating a videoask with default settings, you can still <a href="https://www.videoask.com/help/customization/customize-your-videoask" target="_blank" rel="noopener">customize each videoask</a> on a case by case basis.
Note: Default settings will be used for any new videoask created in your organization.
<h2>Set default brand, language, colors, font and button shape</h2>
1. From your user menu, select your organization's Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128311/2021-03-02_18-28-56.png" alt="2021-03-02_18-28-56.png">
2. Select a <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">brand</a> to apply to your videoasks (if any)
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128511/2021-03-02_18-31-40.png" alt="2021-03-02_18-31-40.png" width="590" height="475">
3. Choose a default language
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066652/2021-03-02_18-26-11.png" alt="2021-03-02_18-26-11.png" width="590" height="458">
4. Select default videoask colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066632/2021-03-02_18-27-03.png" alt="2021-03-02_18-27-03.png" width="590" height="539">
5. Set a default button border radius
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128351/2021-03-02_18-27-30.png" alt="2021-03-02_18-27-30.png" width="590" height="511">
6. Select the default Font from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128331/2021-03-02_18-27-51.png" alt="2021-03-02_18-27-51.png" width="590" height="609">
That's it! Now whenever you create a new videoask in this organization, these settings will automatically be applied.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default videoask settings

Do you want to allow other people to create or respond to your videoasks from the same account? 
Invite colleagues, clients, or students to your team to collaboratively manage your videoasks! To restrict team members' access to specific videoasks, make sure to <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">organize your videoasks into folders</a>.
<h2>Name Your Organization</h2>
Your organization name will appear in invitations to team members.
1. Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086087691/2021-02-12_14-27-54.png" alt="2021-02-12_14-27-54.png">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982572/2021-02-12_14-29-05.png" alt="2021-02-12_14-29-05.png" width="388" height="685">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="585" height="248">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982352/2021-02-12_14-29-50.png" alt="2021-02-12_14-29-50.png" width="539" height="275">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Invite collaborators to help manage all of your videoasks or just those within a specific <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>.
1. Under the Team tab, select + person
<img src="https://videoask.zendesk.com/hc/article_attachments/360078974172/2020-12-08_15-34-07.png" alt="2020-12-08_15-34-07.png" width="662" height="361">
2. Enter the email address of the person you would like to invite and select whether to make them a Member or Admin
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975632/2020-12-08_15-23-48.png" alt="2020-12-08_15-23-48.png" width="542" height="589">
3. If inviting the team member as a Member, you can restrict their access to a specific folder within your Organization. To do this, select Specific folders before sending the invitation.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975612/2020-12-08_15-23-35.png" alt="2020-12-08_15-23-35.png" width="541" height="590">
4. Toggle permissions on/off for each folder. When ready, click Invite to send the invitation.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975552/2020-12-08_15-28-10.png" alt="2020-12-08_15-28-10.png" width="546" height="599">
Note: To restrict access to specific folders, you will need to <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">create folders</a> first.
5. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360086088231/2021-02-12_14-36-21.png" alt="2021-02-12_14-36-21.png" width="601" height="309">
Note: Every team member is required to have their own VideoAsk account. If the team member you invited does not yet have a VideoAsk account, they will be prompted to create one before they will be able to accept your invitation.
6. The total number of used and available seats on your plan will be displayed at the top of your team list. If you run out of seats on your current plan, you can <a href="https://www.videoask.com/help/account-management/check-your-current-usage-and-manage-your-plan" target="_blank" rel="noopener">upgrade to add more</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086089791/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="583" height="374">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Update team roles and permissions</h2>
You can change the role and folder permissions of team members at any time.
1. To change a team members' role, click their current role (Member or Admin) next to their name
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984072/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="542" height="348">
Select their new role from the drop-down menu. Changes will be automatically saved.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090031/2021-02-12_14-53-22.png" alt="2021-02-12_14-53-22.png" width="516" height="210">
2. To update folder permissions for a specific team member, select the lock folder icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984012/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="638" height="409">
3. Toggle the folders on/off to adjust the team members' access to each one. When ready, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105751/2020-12-08_16-03-12.png" alt="2020-12-08_16-03-12.png" width="512" height="520">
4. To remove someone from your team, click the Trash can icon 
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984052/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="652" height="418">
<h2>Switch Organizations</h2>
You have two ways to switch which organization you are working in:
Option 1
Click the name of the organization you're currently in
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090891/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
This will open a dropdown menu listing all the organizations you're a part of (including your own!). Click an organization's name to switch to its workspace. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090931/2021-02-12_15-00-25.png" alt="2021-02-12_15-00-25.png" width="356" height="366">
Option 2
Click the letter icon to open your user menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091071/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
Here it will display which organization you are currently viewing. Below that, click Switch organization 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086091451/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="318" height="479"></h2>
From the pop up menu, select the desired organization:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091671/2021-02-12_15-10-23.png" alt="2021-02-12_15-10-23.png" width="471" height="615">
<h2>Notifications</h2>
You can <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_blank" rel="noopener">manage the notifications</a> you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
Connecting your VideoAsk to these tools will track four events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>lead_generated (a respondent completed the contact collection form in your videoask)</li>
</ul>
<h2>To connect these apps:</h2>
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. If you are on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand Plan</a>, you can do this by downloading a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
<li>Media duration (in seconds) for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="https://videoask.zendesk.com/hc/en-us/articles/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="https://help.videoask.com/hc/en-us/articles/360039602571-Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

Talking on camera can be tricky, but with a few simple tips anyone can master the art of making great videos. Watch this quick video to learn how to make an interactive and engaging videoask. 
<iframe src="//fast.wistia.com/embed/iframe/wyzbg06asx" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
Not everyone's a pro at being on camera. With VideoAsk, you don't have to be. Follow these 5 tips to create a videoask that's engaging, interactive, and, well... totally you.
<h1>1. Pick the right space</h1>
<ul>
<li>Avoid dark, dingy corners and harsh backlighting in favor of a bright space with plenty of natural light.</li>
<li>You'll also want a quiet space without too much going on in the background to avoid unwanted distractions.</li>
</ul>
<h1>2. Find your best angle</h1>
<ul>
<li>Find your best angle, and center yourself in the shot.</li>
<li>Computer or laptop cameras will do the trick, but phone cameras are even better. Back cameras are usually higher quality than front cameras, so set up your phone or ask a friend to help you record to get the best shot.</li>
<li>Don't forget, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_self">upload a video</a> to your videoask instead of recording it on the spot.</li>
</ul>
<h1>3. Get to the point</h1>
<ul>
<li>You want viewers to get to the good stuff as soon as they hit play.</li>
<li>Start talking immediately after the countdown to avoid that dreaded dead second before your videoask starts playing.</li>
<li>If you're worried about forgetting what to say, you can include speaker notes to prompt you. If you have more than one question to ask, break it up into steps to keep the flow of your videoask.</li>
</ul>
<h1>4. Be yourself</h1>
<ul>
<li>VideoAsk is all about keeping it real. You can find a balance between being casual and professional to really compel your audience to answer your VideoAsk.</li>
<li>Sit up straight, smile, and speak clearly to keep people engaged.</li>
<li>It's okay to have speaker notes, but don't stick too strictly to a script. This is your chance to show your audience who you really are– use it!</li>
</ul>
<h1>5. Spice it up! </h1>
<ul>
<li>You don't have to be all work and no play. Get creative with your videoask to add your own personal touch.</li>
<li>Use props, or include a special guest to really grab people's attention. If you're really camera shy, you don't even have to show your face. Remember, the sky's the limit with VideoAsk.</li>
</ul>
 
Follow these tips, and you're on your way to becoming a VideoAsk aficionado. Because the best interface is your face.

5 tips for making a better videoask

Once you start receiving responses to your videoask, you may get multiple responses from the same person over time. 
View the history of your interactions with any of your contacts to quickly reference previous responses and conversations.
<h2>From your inbox</h2>
1. Select a response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403152/2021-02-16_18-31-11.png" alt="2021-02-16_18-31-11.png">
2. Click the email address of your respondent and click View all interactions
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474271/2021-02-16_18-31-20.png" alt="2021-02-16_18-31-20.png">
3. You will now see all the interactions you've had with this respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
Note: This will display all interactions with this respondent from any videoask in your organization.
To go back to your videoask feed, click All interactions:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474371/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
<h2>From search results</h2>
1. Click the search icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474831/2021-02-16_18-43-08.png" alt="2021-02-16_18-43-08.png">
2. Search for an interaction or person. In the search results, click Show all interactions
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474811/2021-02-16_18-43-51.png" alt="2021-02-16_18-43-51.png">
3. You'll now see all the interactions you've had with this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">

View all interactions with a respondent

Your VideoAsk plan includes a monthly audio and video processing limit. You can check how many minutes you've used this month and manage your plan at any time.
If your usage fluctuates regularly, bear in mind that you can upgrade and downgrade your plan as often as you need if you are on one of our monthly plans.
Note: These instruction only apply to plans purchased via our website or web app. If you purchased your plan using the iOS app, you will need to manage your plan and payment method via your <a href="https://support.apple.com/billing" target="_blank" rel="noopener">Apple account</a>.
How are minutes calculated?
We count minutes towards your plan any time you, a <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file. Video play is not counted towards your usage. 
Does storing or <a href="https://www.videoask.com/help/how-it-works/duplicate-your-videoask" target="_blank" rel="noopener">duplicating a videoask</a> use up my minutes?
No. We count minutes every time we have to transcode (ie compress and save) a video or audio file, because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like.
<h2>Check your usage</h2>
Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086094111/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
From your user menu, select Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085988652/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="467" height="704">
Here you will see your current plan:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561591/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png">
And a counter displaying the how many minutes of audio and video processing you have used toward your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561631/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png" width="551" height="542">
If you are on a monthly plan, the counter will reset every month according to your plan, on the date your subscription began.
Note: Unused minutes will not be carried over to the next month.
<h2>Change my plan</h2>
To downgrade or upgrade your plan, drag the green slider to select how many minutes you will need.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561391/2020-12-11_15-39-09__1_.gif" alt="2020-12-11_15-39-09__1_.gif" width="525" height="520">
Select Show yearly/monthly to switch between monthly and annual plans.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079407572/2020-12-11_15-43-15.png" alt="2020-12-11_15-43-15.png" width="538" height="532">
<h2>Cancel your plan </h2>
1. Click Cancel my subscription
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083835272/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png"></h2>
2. You will be prompted with a videoask to complete the cancellation process (we love feedback!). 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903831/2021-01-27_16-10-03.png" alt="2021-01-27_16-10-03.png" width="513" height="301"></h2>
Answer both steps of the videoask to complete the cancellation process.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083904671/2021-01-27_16-14-36.png" alt="2021-01-27_16-14-36.png" width="521" height="331"></h2>
<h2>Change payment method</h2>
You can update your payment method at any time. Once updated, this payment method will be used for any future charges.
1. Click Change payment method
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083903231/2021-01-27_16-01-27.png" alt="2021-01-27_16-01-27.png" width="616" height="169"></h2>
2. Enter your credit card information and click Save
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903251/2021-01-27_16-03-07.png" alt="2021-01-27_16-03-07.png" width="404" height="591"></h2>
<h2>View and download your invoices</h2>
At the bottom of your Plan and Billing section, you will see a list of all invoices that have been issued to you so far. If you are on a monthly plan, a new invoice will automatically be issued for each monthly payment.
Click the desired payment period to view and download a PDF of your invoice. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360083834732/2021-01-27_16-01-37.png" alt="2021-01-27_16-01-37.png"></h2>
If you have any problems managing your plan, please contact us. ⤵️

Check your current usage and manage your plan

If you want to use a secondary camera or microphone, you don’t have to go to your browser settings anymore. Here’s how you can do it directly in the app.
To select your camera and microphone:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058767631/Screen_Shot_2020-06-03_at_2.02.46_PM.png" alt="Screen_Shot_2020-06-03_at_2.02.46_PM.png" width="362" height="330">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058608772/Screen_Shot_2020-06-03_at_2.57.30_PM.png" alt="Screen_Shot_2020-06-03_at_2.57.30_PM.png" width="541" height="659">
3. Click Select camera to choose how you want to record your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058609372/Select_camera_Video.png" alt="Select_camera_Video.png">
<aside>
Tip! Install the <a href="https://snapcamera.snapchat.com/" target="_self">Snap Camera</a> to start using fun filters in your videoasks. But beware, it’s highly addictive.
</aside>
4. Click Select microphone to choose how you want to record your audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058768811/Select_camera_Audio.png" alt="Select_camera_Audio.png">
Now you can start recording your videoask, and your camera and microphone settings will be saved for next time.

Select your camera and microphone

Using the button or multiple choice <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer types</a> is a great way to allow respondents to navigate through your videoask. 
But in doing so, you may receive many partial responses that clutter up your inbox. Skip data collection to avoid seeing and being notified of these responses. 
You can skip data collection for the following answer types:
<ul>
<li>Button</li>
<li>Multiple-choice</li>
</ul>
(Learn more about the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_self">different answer types</a> you can choose for your videoask.)
<h2>Turn off data collection when creating a new videoask step</h2>
1. First you'll need to <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">create a videoask step</a>. Record, upload, or select a video from the library for your new step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080375732/2020-12-23_10-18-28.png" alt="2020-12-23_10-18-28.png" width="660" height="232">
2. When you select the button or multiple choice answer type, you'll see the option to toggle on or off Skip data collection
<img src="https://videoask.zendesk.com/hc/article_attachments/360080375972/2020-12-23_10-21-56.png" alt="2020-12-23_10-21-56.png" width="611" height="619">
If the toggle is OFF responses will be collected for this step and they will appear in your inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373192/skip2.png" alt="skip2.png" width="557" height="101">
For example, in this 2-step videoask, responses for both steps can be seen:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080496731/skip4.gif" alt="skip4.gif">
If the toggle is ON - responses will NOT appear in your inbox for this step. 
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360080496711/skip1.png" alt="skip1.png" width="500" height="90">
For example, in this 2-step videoask (where Skip data collection is turned ON for step 1), only the response for step two will show in the inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373312/skip5.png" alt="skip5.png">
Note: You cannot retroactively collect data for a step. For example: if you turn off data collection midway through a videoask campaign and <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your responses as a .csv</a>, there will only be data for this step when data collection was turned on.

Skip data collection for a videoask step

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

After you've created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">videoask step</a> and selected how you want people to respond, you can change the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a> to collect a different type of response or build a different flow. 
Note: You will not be able to change the answer type if you've already collected responses for a step. 
<h2>Change the answer type</h2>
1. Login to your VideoAsk account and select the videoask you'd like to edit from the left-hand panel
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493491/edit_answer_1.png" alt="edit_answer_1.png" width="548" height="463">
2. Click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080369932/edit_answer_2.png" alt="edit_answer_2.png" width="323" height="169">
3. Select the step you'd like to edit and click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493511/edit_answer_3.png" alt="edit_answer_3.png" width="526" height="422">
4. Go to the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493531/edit_answer_5.png" alt="edit_answer_5.png" width="492" height="158">
5. Click the pull down menu under Select answer type to see your options and select how you'd like your respondents to answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164452/edit_answer_7.png" alt="edit_answer_7.png">
The answer type that is currently selected will display in the preview of your videoask to the right.
<h2>Changing the answer type when you've already received responses</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080369952/edit_answer_4.png" alt="edit_answer_4.png" width="522" height="351">
If you've already collected responses and you'd like to change the answer type you can:
<ul>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360051864991" target="_self">Delete responses</a> collected for that videoask</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360043617452" target="_self">Duplicate your videoask</a> (this will create a new share URL and will not include any responses collected in the original videoask)</li>
</ul>

Change the answer type for a videoask step

Screen sharing is great for presenting and explaining visuals or for troubleshooting. From now on, you can use VideoAsk to share your screen with your audience while recording your voiceover audio. Read on to find out how.
<aside>
Note! Screen sharing is only available in the desktop version of the VideoAsk app.
</aside>
To create a screen recording:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057809731/Screen_share_New_VA.png" alt="Screen_share_New_VA.png" width="360" height="327">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810271/Screen_share_Webcam.png" alt="Screen_share_Webcam.png" width="416" height="605">
3. Click Share your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810311/Screen_share_Share.png" alt="Screen_share_Share.png">
4. Select the screen you want to record and click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653432/Screen_share_Screen_select.png" alt="Screen_share_Screen_select.png" width="600" height="567">
5. Now you’ll be redirected to the tab you selected: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653812/Screen_share_Selected_screen.png" alt="Screen_share_Selected_screen.png">
6. Go back to the videoask tab and hit RECORD.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653872/Screen_share_Record.png" alt="Screen_share_Record.png">
7. To interact with the screen you’re sharing, go back to that tab you’re recording. Now you can scroll up and down and click on the page you're sharing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810871/Scfeen_share_Scroll.png" alt="Scfeen_share_Scroll.png">
8. When you’re done, click Stop.
9. Go back to the VideoAsk tab where you can rewatch the recording. Click Yes if you’re happy with it, or No to give it another go.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654092/Screen_share_Yes_No.png" alt="Screen_share_Yes_No.png">
10. Add some overlay text, adjust your settings, then click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654152/Screen_share_Next_step.png" alt="Screen_share_Next_step.png">
11. Choose how you want people to answer your videoask, and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654212/Screen_share_Continue.png" alt="Screen_share_Continue.png">
12. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810951/Screen_share_Create.png" alt="Screen_share_Create.png">
Your screen recording is ready to be shared with the world.
<aside>
Tip! You can also share your screen when you’re replying to people, not just when you’re creating a new videoask. Follow the steps above after hitting Reply to do so.
</aside>

Share your screen with VideoAsk

A videoask is made up of a step or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> that can be interacted with or responded to in different ways, depending on the answer type selected. 
When creating a new videoask or step you will be prompted to select an answer type. You can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225192" target="_self">change the answer type</a> of an existing videoask step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371352/answer1.png" alt="answer1.png" width="405" height="601">
<h2>Open-ended</h2>
Collect video, audio, and/or text responses from your respondents. You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360036298791" target="_self">limit the time</a> you give them to answer too!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371332/answer2.png" alt="answer2.png" width="429" height="270">
<h2>Button</h2>
Use this answer type as a navigational tool to allow respondents to move through your videoask with a simple button. You can <a href="https://www.videoask.com/help/how-it-works/skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">turn off data collection</a> for steps with the button answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371392/answer3.png" alt="answer3.png" width="446" height="125">
<h2>Multiple-choice</h2>
User this answer type to give respondents options to navigate through your videoask or to create a poll. You can allow multiple selection for multiple choice options. You can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225752" target="_self">turn off data collection</a> for steps with the multiple-choice answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494831/answer4.png" alt="answer4.png" width="412" height="261">
<h2>Calendar</h2>
Use this answer to let respondents book appointments on your calendar. We currently support <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_self">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_self">Hubspot Meetings</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_self">Acuity Scheduling</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494851/answer5.png" alt="answer5.png" width="447" height="547">
<h2>Payment</h2>
Use this answer type to connect your Stripe account and collect payments from respondents.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494871/answer6.png" alt="answer6.png" width="423" height="625">
<h2>Net Promoter Score</h2>
Use this answer type to collect NPS (Net Promoter Score) feedback from your respondents. Learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self" rel="undefined">collecting NPS feedback</a> and check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/360045619972" target="_self" rel="undefined">NPS VideoAsk Template</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371452/answer7.png" alt="answer7.png" width="418" height="123">
<h2>File Upload</h2>
Use this answer type to collect files or images from your respondents. All file types are supported, so long as they are under 10MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371432/answer8.png" alt="answer8.png" width="436" height="173">
Tip: For files larger than 10MB use the "Open-ended" &gt; "Text" answer type and ask your respondents to send a link to their file.

Answer Types

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
1. Select the videoask you want to add more steps to.
2. Click + Add more steps or Edit this Videoask to add more questions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075283952/multi_step_10.png" alt="multi_step_10.png" width="450" height="393">
3. Now you’ll see the steps you already have in your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360075490591/multi_step_20.png" alt="multi_step_20.png" width="570" height="286">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225192" target="_self">change the answer type</a> under Edit this step.
4. Click Add another question to record or upload a new video.
5. Drag and drop steps to rearrange the order of your questions.
6. Repeat until you’ve asked everything you wanted to ask.

Create a multi step videoask

Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. 
To duplicate a videoask:
1. Click the three dots next to the videoask you want to duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779">
2. Click Duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png">
The duplicate instantly shows up in the list of your videoasks as a copy of the original. 
If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.

Duplicate your videoask

Once you've created and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">shared your videoask</a>, you'll want to see and reply to responses you receive.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>View responses and reply</h2>
When you login, by default your interactions feed will be displayed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075384032/2020-11-04_18-13-02.png" alt="2020-11-04_18-13-02.png">
The interactions feed show all the responses to all your videoasks, with the most recent responses at the top. The feed will automatically update as soon as any new response arrives, but to manually refresh it click the refresh icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075593451/2020-11-04_18-21-13.png" alt="2020-11-04_18-21-13.png" width="503" height="660">
To view all the responses from a specific videoask, select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075590551/2020-11-04_18-18-54.png" alt="2020-11-04_18-18-54.png" width="392" height="813">
This will open up your videoask inbox. If you have not yet received any responses, your inbox will give you options to access the videoask <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">settings</a>, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">share</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_self">connect tools</a>, and <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">add more steps</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075589011/2020-11-04_17-55-39.png" alt="2020-11-04_17-55-39.png">
Once you receive responses to your videoask, these will display in your inbox in the order they are received.
Select a response to view the answers to each step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075374532/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png">
If it is a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a>, click each step to view its answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075394592/2020-11-04_18-28-20.png" alt="2020-11-04_18-28-20.png" width="658" height="611">
Click All interactions to return to the interactions feed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075373892/2020-11-04_17-54-42.png" alt="2020-11-04_17-54-42.png" width="347" height="694">
<h2>Send a reply</h2>
If the respondent has left their <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">contact details</a>, you can reply with a video to continue the conversation.
1. To start your response, click Reply
<img src="https://videoask.zendesk.com/hc/article_attachments/360075577411/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png" width="609" height="356">
2. If you would like to use a script, toggle + Notes to type any prompts you need to remember.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075599191/2020-11-04_18-41-03.png" alt="2020-11-04_18-41-03.png">
3. If you would like to respond with a screenshare instead of recording yourself, select Record your screen at the top of your screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397032/2020-11-04_18-44-31.png" alt="2020-11-04_18-44-31.png" width="375" height="189">
4. When you are ready, click Record to start recording your video
<img src="https://videoask.zendesk.com/hc/article_attachments/360075598311/2020-11-04_18-31-26.png" alt="2020-11-04_18-31-26.png">
Pro tip: Use the spacebar on your keyboard to start and stop recordings and keep your eyes on the camera the entire way through!
5. Review your video. If you're happy with it, select Yes. If not, select No to rerecord.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075396552/2020-11-04_18-31-57.png" alt="2020-11-04_18-31-57.png">
6. Add overlay text to your response if desired, including links.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075597891/2020-11-04_18-32-47.png" alt="2020-11-04_18-32-47.png">
7. If you include overlay text, you can choose the text size, when the text will appear, and whether to darken the video for better readability.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397212/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
8. Choose whether to send your video response as fit or fill. Fill videos will take up the entire frame, fit videos will show the entire width of the video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397332/2020-11-04_18-53-28.png" alt="2020-11-04_18-53-28.png" width="615" height="310">
9. Choose the <a href="https://www.videoask.com/help/how-it-works/set-reply-answer-type" target="_self">Answer type</a>. An Open answer allows a respondent to reply to you with a text, audio or video message. If you don't want to allow them to reply, choose Button as the answer type and add button text and a link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397432/2020-11-04_18-56-15.png" alt="2020-11-04_18-56-15.png" width="637" height="321">
10. When you are ready, click Send reply
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397472/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty video file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397592/2020-11-04_18-39-22.png" alt="2020-11-04_18-39-22.png" width="512" height="258">
Once you have sent your reply, it will appear in your conversation with your respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075600051/2020-11-04_18-39-46.png" alt="2020-11-04_18-39-46.png" width="639" height="396">

View your answers and reply to your respondents

If you want to find out more about how your respondents interacted with your videoask, you can head to the Metrics section to dig into the data. 
<h2>View your videoask metrics</h2>
Select a videoask that has received responses and click the Metrics tab 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075195752/2020-11-03_16-23-31.png" alt="2020-11-03_16-23-31.png">
Hover over the graph to view stats per week.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075415811/2020-11-03_16-31-52.png" alt="2020-11-03_16-31-52.png" width="647" height="590">
Here are a few examples of what you can look at in the Metrics section:
Filter by device
Select the device to filter responses accordingly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075197252/2020-11-03_16-27-35.png" alt="2020-11-03_16-27-35.png">
See unique visits
Toggle the Unique switch to see how many visitors you had altogether vs the number of unique visits from an IP address. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075414791/2020-11-03_16-29-22.png" alt="2020-11-03_16-29-22.png" width="616" height="382">
Filter by date
To filter your metrics by week, month, year or a custom time period, select dates on the calendar and click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075416411/2020-11-03_16-26-35.png" alt="2020-11-03_16-26-35.png">
Select Day or Week to change the view for the given time period 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075202432/2020-11-03_16-35-16.png" alt="2020-11-03_16-35-16.png" width="606" height="556">
Filter by completion
Toggle to see how many people landed on, interacted with, answered and completed your videoask on your graph.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075203232/2020-11-03_16-39-00.png" alt="2020-11-03_16-39-00.png" width="200" height="202">
<ul>
<li>
Landed - how many times people opened your videoask link </li>
<li>
Interacted - how many times people opened your videoask link and clicked on it </li>
<li>
Answered - how many times people answered at least one question in your videoask</li>
<li>
Completed - how many times people submitted their answer to your videoask.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075204972/2020-11-03_16-38-27.png" alt="2020-11-03_16-38-27.png" width="559" height="508">
<h2>View metrics per videoask step</h2>
To view stats per step of your videoask, select the Steps tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075422971/2020-11-03_16-46-12.png" alt="2020-11-03_16-46-12.png" width="651" height="384"></h2>
Note: If you have <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">skipped data collection</a> for a step, no data will appear here.
Click each step to view a summary of all the responses you've received so far. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360075206252/2020-11-03_16-23-12.png" alt="2020-11-03_16-23-12.png"></h2>
If you would like to conduct more advanced analysis of the responses you receive, you can do so by <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">downloading a .csv or .xlsx file</a> of your responses or take advantage of our integration with <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>.

View your metrics and answers per step

Are you looking for a way to keep track of your responses and keep your videoask inbox organized? Tags can be used to flag responses to follow up on, assign responses to <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, and much more.
Tagging creates categories you can use to filter your inbox or even <a href="https://www.videoask.com/help/sharing/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">embed a selection of responses</a>. 
<h2>Tag an interaction</h2>
1. Select an interaction
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658131/2021-02-17_18-33-55.png" alt="2021-02-17_18-33-55.png">
2. Click the Tag icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658191/2021-02-17_18-34-28.png" alt="2021-02-17_18-34-28.png" width="546" height="504">
3.  Start typing a tag name and click + Add or click + New tag to create a new tag
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658231/2021-02-17_18-36-13.png" alt="2021-02-17_18-36-13.png" width="552" height="595">
4. Toggle existing tags on or off
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658311/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="527" height="571">
5. When you're done tagging, click Done 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586092/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="526" height="571">
When tags have been added to an interaction, the tag icon will turn yellow. Hover over the tag icon to preview which tags have been applied to this interaction:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586152/2021-02-17_18-46-27.png" alt="2021-02-17_18-46-27.png" width="572" height="525">
<h2>Edit a tag</h2>
1. In the tag manager, click the three vertical dots next to the tag you want to edit
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
2. Click Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586212/2021-02-17_18-38-17.png" alt="2021-02-17_18-38-17.png" width="512" height="549">
3. Type the new name and click Update
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658531/2021-02-17_18-38-36.png" alt="2021-02-17_18-38-36.png" width="571" height="344"></h2>
<h2>Delete a tag</h2>
1. In the tag manager, click the three vertical dots next to the tag you want to delete
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
2. Select Delete
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658551/2021-02-17_18-38-53.png" alt="2021-02-17_18-38-53.png" width="471" height="507"></h2>
3. Click Confirm
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360086658571/2021-02-17_18-39-04.png" alt="2021-02-17_18-39-04.png" width="553" height="334"></h2>
Note: Once a tag has been deleted no interactions will be associated with it.
<h2>Filter interactions by tag</h2>
By default your inbox will display the latest responses you've received to your videoask. You have a number of built in filters you can use to change which responses you are viewing.
Latest interactions: All responses you have received, sorted by the most recent replies 
All people: All responses you have received, sorted by the most recent response
People with contact details: This will exclude <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">Human</a> responses
Conversations: People you have replied to
Not yet replied to: Responses you have not yet replied to
Untagged: Interactions that have not been tagged
You can also filter your inbox by any of the custom tags you have created.
To filter interactions by tag:
1. Click the current filter to open the dropdown list of all your tags
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586872/2021-02-17_18-39-43.png" alt="2021-02-17_18-39-43.png">
2. Select a filter or tag from the list
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587012/2021-02-17_18-39-54.png" alt="2021-02-17_18-39-54.png">
3. Now your inbox will only display interactions with this tag
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587052/2021-02-17_18-40-08.png" alt="2021-02-17_18-40-08.png">
Filtering the inbox view also filters the <a href="https://www.videoask.com/help/tracking/view-your-metrics-and-answers-per-step" target="_blank" rel="noopener">step response summary and metrics</a>.

Tag and filter interactions 

If you would like to "close" a videoask to stop receiving replies or include a call to action in your response, this can be done by choosing the reply answer type.
<h2>To set the answer type:</h2>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)
Tip: Alternatively, a call to action can be included in a link as <a href="https://www.videoask.com/help/customization/manage-overlay-text-size">overlay text</a> on any response.

Set reply answer type

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="https://help.videoask.com/hc/en-us/articles/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

Frequently asked questions

Identify your respondents by asking them to leave their name, email address and phone number when they answer your videoask. 
<h2>To collect contact details:</h2>
1. Go to the Settings for your videoask
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360069355651/Screen_Shot_2020-09-17_at_1.23.56_PM.png" alt="Screen_Shot_2020-09-17_at_1.23.56_PM.png" width="331" height="172">
If this is your first time creating a videoask, you can check out <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_self">this</a> article to see how it’s done.
2. Toggle Collect contact details on
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118272/Group_165.png" alt="Group_165.png">
3. Now you’ll see the types of contact details you can collect. Toggle the switches to choose what you need from Name, Email, Phone number, and Consent. Learn more about <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">collecting consent</a>.
You can also choose whether to make each of these fields Required.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118412/Screen_Shot_2020-09-17_at_1.27_1.png" alt="Screen_Shot_2020-09-17_at_1.27_1.png" width="354" height="448">
Now when someone responds your videoask, they’ll be prompted to fill out a contact form, like the one below, before submitting their response:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069118512/Screen_Shot_2020-09-17_at_1.31_1.png" alt="Screen_Shot_2020-09-17_at_1.31_1.png" width="560" height="281">
By default your contact form will display after the first step of your videoask. If you have a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a>, you can <a href="https://www.videoask.com/help/customization/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">choose where your contact form will be displayed</a>.
If you already know someone’s contact details, you can even let them skip this step, and still get their contact information. Check out <a href="https://help.videoask.com/hc/en-us/articles/360040307552-Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> article to find out how.

Collect contact details from your respondents

You've made a videoask! To start collecting answers, share it with a link, embed it on your site or app, or use the VideoAsk widget. 
You can also <a href="https://www.videoask.com/help/share-your-answers" target="_self">share your answers</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_self">share and embed your entire videoask inbox.</a>
For more advanced embed options, check out <a href="https://videoask.zendesk.com/hc/en-us/articles/360048142672" target="_self">this article</a>.
 <iframe src="//fast.wistia.com/embed/iframe/43pvqkniey" width="640" height="360" frameborder="0" allowfullscreen=""></iframe> 
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128031/homebuyer_survey.png" alt="homebuyer_survey.png" width="357" height="492">
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128491/share_link.png" alt="share_link.png" width="472" height="162">
3. To get the link of a videoask that has already received responses, go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909352/share_this_videoask.png" alt="share_this_videoask.png" width="473" height="167">
4. Copy the link for your videoask. Or to test it without submitting answers, get the link for preview mode. Here you can also <a href="https://www.videoask.com/help/how-to-use-variables" target="_self" rel="undefined">add variables to your videoask url.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909892/share_videoask.png" alt="share_videoask.png">
<h2>Get the videoask widget</h2>
1. Click the Widget tab. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074212232/2020-10-26_18-08-09.png" alt="2020-10-26_18-08-09.png" width="436" height="594">
2. Type any call to action overlay text, if desired. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397911/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="511" height="515">
3. Choose the widget style, position (left or right), and border color.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074398611/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="479" height="483">
4. If you would like site visitors to be able to dismiss your widget, then toggle the Dismissable option on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397951/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="534" height="538">
5. As you build the widget, your changes will be reflected in the preview. Toggle between desktop and mobile to compare how your widget will appear on different devices, or click expand to view it full screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074212852/2020-10-26_18-19-02.png" alt="2020-10-26_18-19-02.png">
6. When you're happy with your widget design, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397991/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="544" height="548">
7. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130711/copy_code.png" alt="copy_code.png" width="571" height="421">
8. Paste the widget code inside the &lt;body&gt; tags of your page. 
Note: You must have an SSL certificate to allow a widget to open on your page. Otherwise it will open in a new tab.
Interested in multiple widgets on one page, delayed widget load or other options? Learn more about our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options</a>.
<h2>Embed your videoask with an iframe</h2>
1. Click Embed in the share panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130831/embed_videoask.png" alt="embed_videoask.png" width="367" height="449">
2. Click Copy code. Paste this code into your page or app's code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070131371/copy_embed_code.png" alt="copy_embed_code.png" width="460" height="385">
Embed requirements
<ul>
<li class="wysiwyg-text-align-left">Your site must be compatible with iframes to use this embed code.</li>
<li class="wysiwyg-text-align-left">Your website needs to have an SSL certificate (using https://). </li>
<li class="wysiwyg-text-align-left">Make sure to copy embed code provided here. Permissions are included in it to connect site visitors' camera and microphone. Attempting to embed your videoask without using the embed code above, could result in video/audio recording failing.</li>
</ul>
That's all there is to it! If you have any problems with embedding your videoask, you can contact us through the link at the bottom of this page.
Trying to embed your videoask inline on a Wix website? <a href="https://www.videoask-wix.com/" target="_self">Read more here</a>. 
Looking to embed a videoask in a native app? <a href="https://videoask.zendesk.com/hc/en-us/articles/360043110611" target="_self" rel="undefined">Follow these instructions.</a>
Learn what else you can do with our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_self" rel="undefined">advanced embed options</a>.

Sharing & embedding your videoasks

By default, only you can see the interactions people have with your videoask. By setting them as shareable or private, you can choose to share all interactions at once or individual answers or replies one at a time. Keep reading to learn how!
Learn how to share your entire videoask's inbox and filter it by tags <a href="https://www.videoask.com/help/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">here</a>. 
 
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses to a videoask private or shareable (public) in Settings</li>
<li>By making each individual answer or reply to a videoask private or shareable (public) in the Share panel</li>
</ul>
 
To share all interactions in your videoask Settings:
1. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305732/share_your_answers_1.png" alt="share_your_answers_1.png" width="573" height="267">
2. Toggle the Make all interactions shareable switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477371/Group_141.png" alt="Group_141.png">
Tip: Making all interactions shareable in one go can be useful when you want to export your data, or integrate VideoAsk with a third party application, like Zapier.
<ul>
<li>You can also choose whether to Include replies or not </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="379" height="106"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared interactions will also include any subsequent replies to the initial answers you collected.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481491/Screen_Shot_2020-09-02_at_4.10.21_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.21_PM.png" width="587" height="286">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266152/Screen_Shot_2020-09-02_at_4.10.45_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.45_PM.png" width="587" height="297">
 
To share individual answers in the Share panel:
1. Go to a videoask that already has some answers.
2. Select the answer that you want to share.
3. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305772/share_your_answers_3.png" alt="share_your_answers_3.png" width="598" height="406">
4. Toggle the switches to make the individual answer or the entire interaction shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481091/Screen_Shot_2020-09-02_at_4.03.01_PM.png" alt="Screen_Shot_2020-09-02_at_4.03.01_PM.png" width="382" height="398">
Now you can copy and share the link of your answer, and people who receive the link will be able to see the answer.
 
If you toggle off the switch and set the answer to private, people will see the following screen when they open the link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
 
To share individual subsequent replies in the Share panel:
1. Go to a videoask that already has some answers and replies.
2. Select the reply that you want to share.
3. Click Share.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360073629871/share_reply_2.png" alt="share_reply_2.png">
4. Toggle the switch to make the individual reply shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073629851/share_reply.png" alt="share_reply.png" width="450" height="157">
 
<h1>To embed an interaction:</h1>
You can embed your videoask interactions into your webpage by using our iframe embed code and inserting the share interaction URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share your interactions

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h2>Download a video answer or reply</h2>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h2>Download videos from your videoask steps</h2>
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
2. Select Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click the Download video icon
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360084386452/2021-02-01_16-06-58.png" alt="2021-02-01_16-06-58.png" width="487" height="409"></h1>
4. Select whether to download the .mp4 file to your device or add to Dropbox
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360084386612/2021-02-01_16-08-08.png" alt="2021-02-01_16-08-08.png" width="488" height="595"></h2>
<h2>Download raw video files</h2>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, you can do so if you know what format the original video file was created in.
Note: If you do not know or are unable to guess the proper format for the video file, this process will not work.
1. Copy and paste the answer url into your browser
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png">
2. Once the video has loaded, right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686671/2020-09-21_15-31-35.png" alt="2020-09-21_15-31-35.png">
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

Download your videos

Do you want your respondents to get the <a href="https://www.videoask.com/help/tips-inspiration/how-to-manage-the-quality-of-your-video-responses" target="_blank" rel="noopener">best quality recording</a> for your use case? Find out when it's best to use Streamed Recording (previously called "Live Recording"), and when to switch to Uploaded Recording. 
NOTE: Streamed Recording is the default setting for all videoasks created after August 19, 2020. 
<h2>To change from Streamed Recording to Uploaded Recording:</h2>
1. Open the Settings of your videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373952/2020-12-23_09-48-30.png" alt="2020-12-23_09-48-30.png" width="504" height="152">
2. In the Recording tab, select Upload
<img src="https://videoask.zendesk.com/hc/article_attachments/360080390212/Screen_Shot_2020-12-23_at_1.21.46_PM.png" alt="Screen_Shot_2020-12-23_at_1.21.46_PM.png" width="531" height="506">
<h2>What is a Streamed Recording?</h2>
VideoAsk streams the video or voice recording and records it in real-time to the server. If the respondent does not accept the video, VideoAsk doesn't save the recording.
Streamed recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Streamed recording is not yet implemented for threaded replies, only for initial responses.
</aside>
Why choose Streamed Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough.</li>
</ul>
<h2>What is an Uploaded Recording?</h2>
VideoAsk captures the video or voice recording of the respondent and uploads it when the respondent accepts the recording.
This method caches the recording on the respondents' device until it has been accepted via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Streamed Recording is only an option for respondents. 
<h2>How to choose between Uploaded and Streamed Recording</h2>
What's the key difference between Uploaded and Streamed Recording?
<ul>
<li>Network speed is less relevant for Uploaded Recording, as it's just uploading a file from your device, not saving it as its being recorded.
</li>
<li>Streamed Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: <a href="https://www.videoask.com/testimonials-2" target="_blank" rel="noopener">Video Testimonials</a>, Compilation Videos 
Choose Streamed Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer Support, <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">Lead Generation</a>
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always upload a pre-recorded video instead of recording within VideoAsk. 
In this case, the only limitation that we impose is a max file size of 200MB. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to respond via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360080511851/2020-12-23_13-24-26.png" alt="2020-12-23_13-24-26.png" width="394" height="165">

What's the difference between an Uploaded Recording and a Streamed Recording? 

Use Conditional Logic in your <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step</a> videoasks to skip steps or to take people down a different path depending on their answers to previous questions (ie "choose your own adventure!")
<iframe src="//fast.wistia.com/embed/iframe/t498iyj17c" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To use conditional logic:</h2>
1. In a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a> go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360077592552/2020-11-24_14-26-04.png" alt="2020-11-24_14-26-04.png" width="529" height="173">
2. This will show you all the steps of your videoask and give you the option to customize the logic for each step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077593292/2020-11-24_14-26-17.png" alt="2020-11-24_14-26-17.png">
To change the logic for a step, click the dropdown arrow next to a condition to see available options:
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360077768811/2020-11-24_14-34-30.png" alt="2020-11-24_14-34-30.png" width="600" height="1095"></h3>
3. Select another step from the dropdown menu to jump users forwards or backwards in your videoask flow. Alternatively, you can send them to the end of your videoask by selecting the <a href="https://www.videoask.com/help/customization/customize-the-end-screen-of-your-videoask" target="_blank" rel="noopener">Goodbye screen</a> or <a href="https://www.videoask.com/help/customization/redirect-to-a-webpage" target="_self">Redirect to URL</a>.
Tip: Conditional logic works best with multiple choice questions. For example, if someone answers No to a Yes/No question, you can skip follow up questions.

How to use conditional logic

The default length for all video and audio responses is 2 minutes. However, if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> plan or above you can change the time limit for the video and audio responses you receive.
Note: Time limit settings do not apply to video or audio messages recorded outside of VideoAsk. If using this option to submit a response, a respondent may upload a file no larger than 200MB, but of any length.
<h2>Set the time limit for a new step</h2>
1. <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">Create a new videoask step</a> and select Open-ended as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466392/2020-12-28_12-13-03.png" alt="2020-12-28_12-13-03.png" width="428" height="563">
2. By default, all response formats will be toggled on. Toggle the formats on/off to choose which combination of Video / Audio / Text responses you want to receive.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466452/2020-12-28_12-13-22.png" alt="2020-12-28_12-13-22.png" width="561" height="527">
3. Enter the desired number of seconds for the Time limit on video/audio
<img src="https://videoask.zendesk.com/hc/article_attachments/360080586351/2020-12-28_12-17-01.png" alt="2020-12-28_12-17-01.png" width="557" height="518">
Note: The unit used here is seconds. The largest number you can enter is 300 seconds (ie 5 minutes).
5. Click Continue to finish creating the step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466632/2020-12-28_12-20-31.png" alt="2020-12-28_12-20-31.png" width="541" height="501">
<h2>Set the time limit for an existing step</h2>
1. Select a videoask with an <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">open-ended answer step</a> and click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585571/2020-12-28_11-57-50.png" alt="2020-12-28_11-57-50.png" width="481" height="247">
2. Click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080465852/2020-12-28_11-58-28.png" alt="2020-12-28_11-58-28.png" width="377" height="476">
3. Go to the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585611/2020-12-28_12-00-38.png" alt="2020-12-28_12-00-38.png" width="533" height="656">
4. Enter the desired number of seconds for the Time limit on video/audio
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585651/2020-12-28_11-51-45.png" alt="2020-12-28_11-51-45.png" width="636" height="734">
That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

Control the length of video or audio answers

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. 
 
<h2>Ask for consent on the contact form</h2>
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Settings for this videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
If you'd like to add a hyperlink to your consent text, you can include the following (making sure to update YOUR_URL and LINK TEXT:
<pre class="wysiwyg-text-align-left">&lt;a href="YOUR_URL"&gt;LINK TEXT&lt;/a&gt;</pre>
Example: &lt;a href="https://www.videoask.com/legal"&gt;read more here&lt;/a&gt;
 
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue onto the next step in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your answers to a .csv or .xlsx file</a>, you'll see the field where consent is given as TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
2. Click the dropdown arrow next to Branding. Now you'll see your branding options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
3. Select No branding to remove the default VideoAsk branding.
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

If you would like your respondents to view your video before being prompted to submit an answer, then you can delay the display of answer option buttons.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747031/Delay_answers.gif" alt="Delay_answers.gif" width="626" height="342">
To delay your answer prompts from displaying until your videoask is played:
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746871/Edit_videoask.png" alt="Edit_videoask.png" width="398" height="123">
2. Click Edit this Step 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067539432/Edit_step.png" alt="Edit_step.png" width="339" height="486">
3. Select Answer
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746971/Image_2020-09-03_at_5.23.07_PM.png" alt="Image_2020-09-03_at_5.23.07_PM.png" width="360" height="393">
4. Toggle Delay answer options reveal on and set the number of seconds 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746991/Delay_answer_on.png" alt="Delay_answer_on.png" width="520" height="188">
Note: The delay countdown will only begin once the play button has been clicked. 
That's it! Preview your videoask to watch the delay in action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747071/Delayed_answers_closeup.gif" alt="Delayed_answers_closeup.gif" width="385" height="436">

Delay answer option display

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
1. Select the videoask you want to customize and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
2. Click + Add brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
3. Choose the name of your brand and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
4. Click Upload or drag and drop the image file you want to use as a logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
5. Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="https://help.videoask.com/hc/en-us/articles/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 9:16 format 160 x 400 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
1. Select the videoask you want to add an existing brand to and click Settings.
2. From the Branding dropdown list, choose one of the brands you have created.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
3. Select the branding you want to apply to this videoask.
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
1. Go to your videoask Settings.
2. In the branding section, select the desired brand and click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
3. When you are finished with your changes, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
1. Select a videoask and go to its Settings.
2. Click Customize next to the Branding section.
3. Click Delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

If you’re looking for ways to schedule appointments with your respondents through VideoAsk, we’ve got your back. You can now add your Acuity calendar link to videoask.
(You can also schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a> and <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a>)
Acuity is an online appointment scheduling tool that lets you share your calendar and allows people to book meetings with you. Find out more about how it works <a href="https://acuityscheduling.com/" target="_self">here</a>.
To schedule a meeting with Acuity:
1. Log into your account and click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059202831/New_videoask.png" alt="New_videoask.png" width="315" height="287">
2. Select Library or Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040132/Webcam_Library.png" alt="Webcam_Library.png" width="445" height="542">
3. Upload or record a video and hit Next step. In this example, I’ll use the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040392/Acuity_Pexels.png" alt="Acuity_Pexels.png">
4. Add some overlay text to explain what your videoask is about.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059203291/Acuity_Overlaytext.png" alt="Acuity_Overlaytext.png">
5. Select Calendar.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040932/Acuity_Calendar_answertype.png" alt="Acuity_Calendar_answertype.png">
Now you’ll see a text field where you can add your calendar link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059203611/Acuity_textfield.png" alt="Acuity_textfield.png">
6. Paste your Acuity link or click Acuity Scheduling and follow the instructions to create a new account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059041812/Acuity_Account.png" alt="Acuity_Account.png">
7. Create an event in Acuity.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204491/Acuity_Scheduling_Page.png" alt="Acuity_Scheduling_Page.png">
8. Copy and paste the event scheduler link and hit Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204551/Acuity_Pastelink.png" alt="Acuity_Pastelink.png">
9. Adjust your settings and click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204611/Acuity_Createvideoask.png" alt="Acuity_Createvideoask.png">
You’re all set. When you share the link to this videoask with people, they’ll be able to schedule meetings with you through Acuity.

Schedule meetings with Acuity

Want a quicker, friendlier way to schedule meetings and appointments? Connect VideoAsk with Calendly and take scheduling to the next level.
(You can also schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a> and Squarespace's <a href="https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity" target="_self">Acuity</a> Scheduling app) 
Calendly is an online scheduling platform that synchronizes with your calendar, and shows your availability to people. Select the Calendar option when creating a new videoask, and people will be able to book a meeting with you in a few clicks.
Here’s what people will see when you share a Calendly invite through VideoAsk:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044477831/Calendly.gif" alt="Calendly.gif">
And here’s how you can create a videoask like the one above and integrate it with Calendly:
1. Hit + New Videoask or + Create your 1st Videoask if this is your first time around.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478211/MFVA_Create.png" alt="MFVA_Create.png">
2. Select how you want to reach out to people. I’ll select Library from the options below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044399692/MFVA_Library.png" alt="MFVA_Library.png" width="520" height="612">
3. Add a background video to your videoask. In the example below, I’m using the Pexels library to do this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044399912/Calendly_Background.png" alt="Calendly_Background.png">
4. Add some overlay text to the video and hit Next Step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478911/Calendly_OverlayText.png" alt="Calendly_OverlayText.png">
5. Select Calendar as the answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400092/Calendar.png" alt="Calendar.png">
6. Now you’ll see a field where you can paste your meeting link. If you don’t have a Calendly account yet, click <a href="https://calendly.com/" target="_blank" rel="noopener">Create one now!</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360044478971/Calendly_NewAccount.png" alt="Calendly_NewAccount.png">
7. Follow the instructions to create your free Calendly account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400172/Calendly_Signup.png" alt="Calendly_Signup.png">
8. Set up an event type in Calendly. In the example below, I’m setting up a 30 minute meeting:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044479011/Calendly_CopyLink.png" alt="Calendly_CopyLink.png">
9. Click Copy Link then copy and paste the Calendly link into your videoask and hit Continue:
<img src="https://videoask.zendesk.com/hc/article_attachments/360044400252/Calendly_PasteLink.png" alt="Calendly_PasteLink.png">
10. Name your videoask, ask for people’s contact details, adjust your colors and language, and hit Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360044479031/Calendly_Settings.png" alt="Calendly_Settings.png">
11. Now you can share your videoask with people so they can book a meeting with you. Check out <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">this</a> article to learn about different ways to share a videoask.
That’s it, now you can sit back and wait for the invites to roll in.

Schedule meetings with Calendly

Wouldn’t it be nice to use your favorite tool to set up meetings in VideoAsk? If Hubspot is this favorite tool, we’ve got great news: you can now use Hubspot Meetings to embed your meeting link and share it in a videoask.
(You can also schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a> and Squarespace's <a href="https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity" target="_self">Acuity</a> Scheduling app) 
<aside>
Note! You need a paid Hubspot account to use this feature.
</aside>
To add a Hubspot Meetings link to a videoask:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032712/New_videoask.png" alt="New_videoask.png" width="320" height="291">
2. Select Library or Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032772/Webcam_Library.png" alt="Webcam_Library.png" width="568" height="691">
3. Choose a video and click Next step. In this example I’ll be using the Pexels video library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032852/Hubspot_Pexels.png" alt="Hubspot_Pexels.png">
4. Optionally add some overlay text to explain what your video is about, and click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059032972/Hubspot_Overlay.png" alt="Hubspot_Overlay.png">
5. Select Calendar as the answer type. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059195891/Hubspot_Calendar_answertype.png" alt="Hubspot_Calendar_answertype.png">
Now you’ll see a text field where you can paste your meeting link from one of the supported scheduling apps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059195991/Hubspot_textfield.png" alt="Hubspot_textfield.png">
6. Use your personal Hubspot meeting link or go to Hubspot Meetings and follow the instructions there to create a new account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059196071/Hubspot_Account.png" alt="Hubspot_Account.png">
7. Create a booking page in Hubspot and copy your personal meeting link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059196091/Hubspot_Bookingpagelink.png" alt="Hubspot_Bookingpagelink.png">
8. Paste your meeting link in the text field and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059033272/Hubspot_pastelink.png" alt="Hubspot_pastelink.png">
9. Adjust your setting and click Create videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059033292/Hubspot_Create_videoask.png" alt="Hubspot_Create_videoask.png">
All done! People can now see your Hubspot Meetings calendar embedded into your videoask and book appointments with you.

Schedule meetings with Hubspot Meetings

Want to spice up the text of your videoask's interface? Can’t find your own language or dying to ask a question in Klingon? You can translate or edit the VideoAsk interface with text customization.
Currently, you can set your videoask language to one of the following languages:
<ul>
<li>English</li>
<li>Spanish</li>
<li>Catalan</li>
<li>French</li>
<li>Portuguese (Portugal)</li>
<li>Portuguese (Brazil)</li>
<li>German</li>
<li>Dutch</li>
<li>Italian</li>
<li>Russian</li>
<li>Turkish</li>
<li>Swedish</li>
</ul>
If your language is not on the list above, or you just want to change the text people see in your videoask, read on to find out how.
Important: For transcriptions to work you need to set the correct language if you are collecting video/audio material. Learn <a href="https://www.videoask.com/help/video-audio/turn-on-captions-for-your-videoasks" target="_self">how to set the caption language</a>.
<h2>Create custom text</h2>
1. Select a videoask and go to Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081254551/interface_text_13.png" alt="interface_text_13.png" width="606" height="433">
2. Click Add new custom text in the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081254531/interface_text_14.png" alt="interface_text_14.png" width="443" height="691">
3. Give your custom language a name, select the base language, and hit Create. 
In the example below, I’ll create Hungarian as my custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076435932/interface_text_3.png" alt="interface_text_3.png" width="644" height="254">
4. Now you can start editing the text fields and buttons people will see in your videoask, and you can easily translate or change the fields using the English text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076645711/interface_text_4.png" alt="interface_text_4.png" width="597" height="460">
<aside>
Note: Don’t forget to make your edits snappy. You’ll see the number or characters used and the maximum number or characters allowed in each text field.
</aside>
5. When you’re ready, hit Save custom language.
When people open my awesome Hungarian videoask, they’ll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076645751/interface_text_5.png" alt="interface_text_5.png" width="657" height="308">
Note: Only left to right languages are currently supported.
<h2>Edit a custom language</h2>
To edit your custom language:
1. Select a videoask and go to Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081254851/interface_text_15.png" alt="interface_text_15.png" width="453" height="221">
2. Select the custom language you want to edit from the dropdown list
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164152/interface_text_16.png" alt="interface_text_16.png" width="487" height="706">
3. Select Edit Custom texts
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164172/interface_text_17.png" alt="interface_text_17.png" width="442" height="115">
4. Make any desired edits to your custom language and click Save changes to update the current custom text or Save as copy to duplicate it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076438192/interface_text_8.png" alt="interface_text_8.png">
If you chose to save your custom text as a copy, you’ll also be able to change its name before saving, like so:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076647991/interface_text_10.png" alt="interface_text_10.png">
<h2>Delete a custom language</h2>
1. Select a videoask and go to Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081254851/interface_text_15.png" alt="interface_text_15.png" width="490" height="239">
2. Select the custom language you want to delete from the dropdown list 
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164152/interface_text_16.png" alt="interface_text_16.png" width="477" height="692">
3. Click Edit custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164172/interface_text_17.png" alt="interface_text_17.png" width="442" height="115">
4. Click Delete. A confirmation message will pop up before your custom language is deleted for all eternity.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076647691/interface_text_9.png" alt="interface_text_9.png">
<aside>
Note: Deleting a custom language cannot be undone. Deleting a custom language used by a videoask will revert all interface text to English. You can only delete custom languages you create, not the default languages available in VideoAsk.
</aside>

Customize interface text and create custom languages

Once you've collected answers to your videoasks, you can share your entire videoask's inbox! Don't want to share everything? No problem... just share content which belongs to a specific tag. With this feature you can create a tag-specific videoask playlists!
In order to share your inbox, you'll need to make your answers shareable (public). <a href="https://www.videoask.com/help/share-your-answers" target="_blank" rel="noopener">Learn how</a>!
 
<h1>To share your videoask’s entire inbox:</h1>
1. Select the videoask you’d like to share 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477431/Screen_Shot_2020-09-02_at_2.56_1.png" alt="Screen_Shot_2020-09-02_at_2.56_1.png" width="296" height="1021">
2. Click to view any of the answers you’ve received  
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262192/Screen_Shot_2020-09-02_at_2.58_1.png" alt="Screen_Shot_2020-09-02_at_2.58_1.png" width="591" height="341">
3. Click the share button for that answer 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262052/Group_142.png" alt="Group_142.png" width="242" height="366"> 
4. You’ll see Share all interactions (from your videoask)
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067477411/Group_146.png" alt="Group_146.png" width="404" height="467">
<ul>
<li>If you toggle the switch off and set the answer to private, people will see the following screen when they open the link:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="476" height="331">
<ul>
<li>If you toggle off the switch on, you can share a link with a view of the whole inbox:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477451/share_inbox_3.gif" alt="share_inbox_3.gif">
 
<ul>
<li>You can also choose whether to Include replies or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067265912/Group_143.png" alt="Group_143.png" width="363" height="199"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared inbox will also include any subsequent replies to the initial answers you collected.</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480331/Screen_Shot_2020-09-02_at_3.53.51_PM.png" alt="Screen_Shot_2020-09-02_at_3.53.51_PM.png" width="583" height="290">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067264952/Screen_Shot_2020-09-02_at_3.54.04_PM.png" alt="Screen_Shot_2020-09-02_at_3.54.04_PM.png" width="588" height="291">
 
<h2 class="wysiwyg-text-align-left">You can share your inbox with all filters:</h2>
The default view will be the Everyone tag, with the option to view by each tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262232/share_inbox_1.gif" alt="share_inbox_1.gif" width="560" height="272">
<h3 class="wysiwyg-text-align-left"> </h3>
<h2 class="wysiwyg-text-align-left">You can share your inbox with a default filter:</h2>
The default view will be the tag you choose,  with the option to view by the other tags.
<ul>
<li class="wysiwyg-text-align-left"> Click on Default tag (filter) to show </li>
</ul>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067262092/Group_144.png" alt="Group_144.png" width="405" height="468">
<ul>
<li class="wysiwyg-text-align-left"> and select the tag (filter) you'd like to appear by default</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262132/Group_147.png" alt="Group_147.png" width="273" height="303">
<ul>
<li>this will provide a different URL that will show the default tag (filter) view</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266832/Group_151.png" alt="Group_151.png" width="412" height="218">
<ul>
<li class="wysiwyg-text-align-left">You can also decide whether to Hide all other tags or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262152/Group_148.png" alt="Group_148.png" width="510" height="270">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle on the switch to Hide all other tags, the URL for the Default tag (filter) will show only the tag you have selected as the default tag. </li>
</ul>
</li>
</ul>
In this example, only the interactions tagged as "feedback" will appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262212/share_inbox_2.gif" alt="share_inbox_2.gif" width="677" height="329">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle off the switch to Hide all other tags, the URL for the Default tag (filter) can be view by each tag.</li>
</ul>
</li>
</ul>
In this example, the interactions tagged as "feedback" will appear by default, and other tags can be viewed
<img src="https://videoask.zendesk.com/hc/article_attachments/360067267612/share_inbox_3.gif" alt="share_inbox_3.gif" width="677" height="329">
 
 
<h1>To embed your entire videoask inbox:</h1>
You can embed your videoask inbox into your webpage by using our iframe embed code and inserting the share inbox URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share and embed your entire inbox (and filter by tag)

You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">add a contact form</a> to your videoask to collect the name, email address, and phone number of your respondents. If you’ve created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi-step videoask</a>, you can also decide when people see this contact form.
 
To set the order of your contact form:
1. Select a videoask and go to Settings. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119192/Group_166.png" alt="Group_166.png" width="372" height="151">
2. Click the dropdown arrow next to Collect contact details after step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069356291/Group_167.png" alt="Group_167.png" width="402" height="433">
3. Select the position you want to see your contact form displayed, from the dropdown list. 
 
That’s it. People answering your videoask will now see the contact form appear after the step you've selected!

Choose when people see your contact form

You can use Variables (previously known as Hidden Fields) to pass known information into your videoask URL. 
For example, if you already know your respondents' contact details, you don't have to ask them to fill out the contact form again.
Here are some use cases where Variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding marketing tracking</li>
<li>Tagging respondents by country</li>
</ul>
And here's how to add Variables to your videoask:
1. Hit Share this videoask. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790792/Group_4.png" alt="Group_4.png" width="349" height="151">
2. Click + Variables. <img src="https://videoask.zendesk.com/hc/article_attachments/360058790612/Group_3.png" alt="Group_3.png">
4. Select one of the default variable options or click Add custom variable to create your own.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058798132/Variables.png" alt="Variables.png" width="446" height="544">
<aside>
Note! Creating custom variables is only available on a Grow or above plan. Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
</aside>
5. Now you can answer your own videoask with your Variables to collect some sample data. This is what your answers will look like with data from your Variables: <img src="https://videoask.zendesk.com/hc/article_attachments/360058945071/Frame_1.png" alt="Frame_1.png" width="357" height="285">
Want to know more about Variables? Check out <a href="https://help.videoask.com/hc/en-us/articles/360040307552-Use-hidden-fields-to-add-contact-information-to-your-videoask-URL" target="_self">this</a> Help Center article.

How to use variables

Each videoask and video or audio answer you receive automatically generates a transcript. While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. 😅
Use our caption or transcript editor to fix any errors or add additional captions to your videos.
<h2 class="wysiwyg-text-align-left">Edit the captions of your videoask</h2>
1. Go to Edit this videoask
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011712/2020-10-16_10-09-01.png" alt="2020-10-16_10-09-01.png"></h2>
2. Click on Edit this step
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360073011792/2020-10-16_10-09-46.png" alt="2020-10-16_10-09-46.png" width="232" height="303"></h2>
3. Select the Captions tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360087300992/2021-02-23_09-06-11.png" alt="2021-02-23_09-06-11.png" width="492" height="396"></h2>
4. Your captions will automatically be broken up into segments based on the video time stamp. Click to edit the start / end time or text of each caption segment.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360087361551/2021-02-23_09-07-54.png" alt="2021-02-23_09-07-54.png" width="537" height="270"></h2>
5. Delete any unnecessary caption segments. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073278951/2020-10-16_10-13-23.png" alt="2020-10-16_10-13-23.png" width="442" height="308">
6. To add a new line of captions, click Add Caption +
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361751/2021-02-23_09-09-19.png" alt="2021-02-23_09-09-19.png" width="583" height="292">
7. Edit the caption text and time stamp where you want this text to appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361791/2021-02-23_09-12-46.png" alt="2021-02-23_09-12-46.png" width="588" height="295">
8. When satisfied with your edits, click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360087361651/2021-02-23_09-09-19.png" alt="2021-02-23_09-09-19.png" width="599" height="300">
9. To revert your captions back to the original transcript, click Re-generate from the transcript
<img src="https://videoask.zendesk.com/hc/article_attachments/360073279431/2020-10-16_11-29-55.png" alt="2020-10-16_11-29-55.png" width="585" height="96">
Note: This feature was released August 24, 2020. Any transcriptions created prior to this date will need to be updated. 
If you see an error message "This transcription is an older format, please update for captions to be available", click the Update button to do so.
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
1. From the inbox of your videoask, select View Transcript of the video or audio response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066077172/2020-08-25_14-30-25.png" alt="2020-08-25_14-30-25.png">
2. Click Edit Words 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066078932/2020-08-25_14-27-55.png" alt="2020-08-25_14-27-55.png" width="497" height="386">
3. Click a word to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087324152/2021-02-23_13-09-24.png" alt="2021-02-23_13-09-24.png" width="527" height="514">
Note: You can only update existing words, you cannot delete or add words to the transcription.
4. Click Save Changes when you are done
<img src="https://videoask.zendesk.com/hc/article_attachments/360087324192/2021-02-23_13-10-51.png" alt="2021-02-23_13-10-51.png" width="496" height="478">
Note: Bear in mind that respondent transcripts are used to search interactions. If you remove a keyword from a respondent transcript, that interaction will no longer display for that search term.

Edit video captions and transcriptions

To make your videoasks more accessible or engaging, creators and respondents can turn on closed captions or subtitles in each video.
Respondents viewing your videoask can turn on captions in the video controls at the top of your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888291/Group_134.png" alt="Group_134.png" width="342" height="107">
You also have the option to turn captions on by default. These will display in muted autoplay, before respondents press the play button to view your video. 
Note: Leaving this setting turned off will still allow respondents to switch captions on in the video controls. 
<h2>Allow respondents to turn on captions</h2>
In order for your respondents to activate captions from the video player, you will need to ensure video controls are turned on for your videoask.
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. Click the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
3. Toggle Show video controls on
<img src="https://videoask.zendesk.com/hc/article_attachments/360087307492/2021-02-23_10-44-40.png" alt="2021-02-23_10-44-40.png" width="473" height="364">
<h2>Show captions by default</h2>
1.  Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. In the General tab, scroll down to Show captions by default
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369191/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="489" height="590">
3. By default, this setting will be turned off. Click the toggle to turn it on
<img src="https://videoask.zendesk.com/hc/article_attachments/360080587992/2020-12-29_18-41-31.png" alt="2020-12-29_18-41-31.png" width="539" height="94"> 
<h2>Change caption language</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. Choose Advanced
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
3. Scroll down to Transcript. Select the desired language from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087309092/2021-02-23_11-05-18.png" alt="2021-02-23_11-05-18.png" width="453" height="431">
4. Activate Filter profanities to detect inappropriate language and filter it out of your caption's text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087370051/2021-02-23_11-04-30.png" alt="2021-02-23_11-04-30.png" width="475" height="375">

Turn on video captions in your videoask

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
2. Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
 
<h2>Pause auto-play</h2>
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

By default, when you use the VideoAsk embed code it loads the widget automatically based on the options specified on <code>window.VIDEOASK_EMBED_CONFIG</code>.
However, there are some situations where you might want to load the widget dynamically using javascript, such as:
<ul>
<li>Load the videoask after a certain user action (ie click a button)</li>
<li>Load a specific videoask depending on the browser language</li>
<li>Show the videoask modal instead of the widget</li>
<li>Display multiple widgets</li>
</ul>
<h2>Using the embed code dynamically with javascript</h2>
To start, first you'll need to load our embed code using the following:
<pre>&lt;script type="text/javascript" src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</pre>
 This will expose two global methods:
<table>
<tbody>
<tr>
<td>method</td>
<td> description
</td>
</tr>
<tr>
<td><code>window.videoask.loadEmbed(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is the default method. It's used to load the widget.</td>
</tr>
<tr>
<td><code>window.videoask.loadModal(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is an alternate method that allows you to load the videoask modal window directly without having to show the widget first. </td>
</tr>
</tbody>
</table>
Example: Modal Window Load - <a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360068225071/Modal_Window.gif" alt="Modal_Window.gif" width="560" height="356">
Example: Widget with Full Screen Modal Window - <a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">See the code</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360068225251/Widget_with_full_screen_Modal.gif" alt="Widget_with_full_screen_Modal.gif" width="582" height="282"> 
<h2>Alternatives 
</h2>
<h3 id="config">Config</h3>
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>url</td>
<td>string</td>
<td>true</td>
<td>The URL of the videoask you want to load</td>
</tr>
<tr>
<td><a href="#options" target="_blank" rel="noopener">options</a></td>
<td><a href="#options" target="_blank" rel="noopener">object</a></td>
<td>false</td>
<td> Format and styling choices</td>
</tr>
</tbody>
</table>
<h3> </h3>
<h3 id="options">Options</h3>
Within the VideoAsk app there are a limited number of <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget styling</a> choices for size, shape, and position that may be previewed and selected.
The following options are not offered in the widget builder, but may be used for additional customization: 
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>widgetType</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>Widget size and shape, choose one of the following types:
<div>
<div>VideoThumbnailLarge, VideoThumbnailExtraLarge, VideoThumbnailJumbo, VideoThumbnailWindow, VideoThumbnailWindowSquare, VideoThumbnailWindowTall, VideoThumbnailSmall</div>
</div>
</td>
</tr>
<tr>
<td>
<div>
<div>text</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>The text overlay on the widget</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>backgroundColor</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td>false </td>
<td>The color of the widget border</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>position</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td>Widget position, choose one of the following: top-left, top-right, bottom-left, bottom-right  </td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>modalType</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td> possible values are Side and Fullscreen
</td>
</tr>
</tbody>
</table>
<h3> </h3>
Example: Load Two Widgets, One Circular, One Square - <a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067433551/Two_Widgets.gif" alt="Two_Widgets.gif" width="473" height="199">
<h2 id="callbacks">Callbacks</h2>
Callbacks can be used to communicate within the browser based on user behavior. They allow the following options:
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>onLoadModal</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called when when modal window is opened</td>
</tr>
<tr>
<td>onCloseModal</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is closed</td>
</tr>
<tr>
<td>
<div>
<div>onCloseWidget</div>
</div>
</td>
<td>function</td>
<td>false </td>
<td>Called when closable widgets (eg VideoThumbnailWindow) are closed </td>
</tr>
<tr>
<td>
<div>
<div>onMessage</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called each time the <a href="#h_01EGNB6MB5KS4XC7JETNMFDEY6" target="_blank" rel="noopener">videoask sends a message</a>
</td>
</tr>
</tbody>
</table>
 
Example: Click Button or Link to See Modal Videoask - <a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067217792/Click_Link_to_See_Modal.gif" alt="Click_Link_to_See_Modal.gif" width="605" height="293">
<h2>Listening to messages </h2>
Embedded videoasks notify their parent windows of special events during the response flow. As a developer, you can subscribe to these messages to extract information or change the state of your app.
Videoasks use <a href="https://developer.mozilla.org/en-US/docs/Web/API/Window/postMessage" rel="nofollow"><code>window.postMessage()</code></a> to post events to the parent window. Our message data payload are JavaScript objects which always include a property named <code>type</code> whose value starts with <code>videoask_</code>, but that might also include extra properties depending on the event type.
<h2 id="h_01EGNB6MB5KS4XC7JETNMFDEY6">VideoAsk message types</h2>
<table>
<tbody>
<tr>
<td>type</td>
<td>description</td>
</tr>
<tr>
<td>videoask_contact_created</td>
<td>Videoask loaded and contact was created</td>
</tr>
<tr>
<td>videoask_question_presented</td>
<td>A question was presented</td>
</tr>
<tr>
<td>videoask_question_submitted</td>
<td>A question's answer was submitted</td>
</tr>
<tr>
<td>videoask_contact_updated</td>
<td>The contact details were updated</td>
</tr>
<tr>
<td>videoask_submitted</td>
<td> Videoask completed (either the goodbye screen was shown or there was redirection)</td>
</tr>
</tbody>
</table>
If you're using the embed code, you can use the <a href="#callbacks" target="_blank" rel="noopener">onMessage callback</a> to listen for these messages.
Otherwise, if you're using just an iframe, you can use a piece of code like this:
<pre>const isVideoaskMessage = message =&gt; 
 message.origin === "https://www.videoask.com" &amp;&amp;
 message.data &amp;&amp;
 message.data.type &amp;&amp;
 message.data.type.startsWith("videoask_")

window.addEventListener("message", message =&gt; {
 if (!isVideoaskMessage(message)) {
 return
 }

 console.log("got videoask message", message.data)
});</pre>
See it in action in this demo: <a href="https://glitch.com/~videoask-embed-message" target="_blank" rel="noopener">https://glitch.com/~videoask-embed-message</a>
<h2>Code Snippet Library</h2>
<a href="https://glitch.com/edit/#!/full-page-videoask?path=index.html%3A15%3A11" target="_blank" rel="noopener">Recommended full page embed</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Don't display widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Modal window on load (instead of widget)</a>
<a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Widget with fullscreen modal</a>
<a href="https://codepen.io/videoaskhelp/pen/Vwarwmy" target="_blank" rel="noopener">Load widget by browser language</a>
<a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">Two widgets </a>
<a href="https://codepen.io/videoaskhelp/pen/rNeZwyw" target="_blank" rel="noopener">Jumbo widget</a>
<a href="https://codepen.io/videoaskhelp/pen/MWKPLEO" target="_blank" rel="noopener">Delay widget popup</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click button to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/rNWVawV" target="_blank" rel="noopener">Click image to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/vYGLZjP" target="_blank" rel="noopener">Embed with rounded corners</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Close widget when used with load embed</a>
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Display widget on every page except this one</a> (and <a href="https://videoask-exclude-page.glitch.me/page-a" target="_blank" rel="noopener">demo</a>)
<a href="https://codepen.io/videoaskhelp/pen/VwaXRaY" target="_blank" rel="noopener">Hide widget on mobile</a>
<a href="https://codepen.io/videoaskhelp/pen/abmwERP" target="_blank" rel="noopener">Display different sized widgets depending on device</a>
<a href="https://codepen.io/videoaskhelp/pen/wvGmOWd" target="_blank" rel="noopener">Inline widget with a fixed position</a>
<a href="https://codepen.io/videoaskhelp/pen/QWEGbdZ" target="_self">Embed a videoask/response using a GIF that opens into a pop-up</a>
<a href="https://codepen.io/videoaskhelp/pen/GRjwpMM" target="_blank" rel="noopener">Widget carousel</a> (for testimonials)
<a href="https://codepen.io/videoaskhelp/pen/oNYzJOO" target="_blank" rel="noopener">Widget with an off center video</a>
<a href="https://codepen.io/videoaskhelp/pen/zYojrez" target="_blank" rel="noopener">Track page source in widget code</a> and <a href="https://glitch.com/edit/#!/videoask-embed-path-variable" target="_blank" rel="noopener">demo</a>

Advanced embed options

If you already know the name, email address or phone number of your respondents, you don’t have to ask them again. You can simply add this information to the end of the URL of your videoask link.
Use the format  below to add variables to your URL string and collect contact information from people you already know:
<ul>
<li>Name: contact_name=Reka
</li>
<li>Email address: contact_email=reka@typeform.com
</li>
<li>Phone number: contact_phone_number=%2B12025550308 ('%2B' is used to denote '+' sign for international numbers):</li>
</ul>
<ul>
<li>use # to add the first or only variable to your URL</li>
<li>use &amp; to add additional variables to your URL </li>
</ul>
So your videoask URL with variables will look something like the example below:
<a class="c-link" href="https://www.videoask.com/frayllcp6?contact_name=David&amp;contact_email=videoask@typeform.com" target="_blank" rel="noopener noreferrer" aria-describedby="slack-kit-tooltip">https://www.videoask.com/frayllcp6#contact_name=David&amp;contact_email=videoask@typeform.com</a>
With this method, your respondents will skip the contact form step when answering your videoask. Meanwhile, you’ll receive their answers with contact information inside your VideoAsk app. Want to use variables for other information? Learn more <a href="https://www.videoask.com/help/how-to-use-variables" target="_blank" rel="noopener">here</a>!

Use variables (hidden fields) to add contact information to your videoask URL

You can easily send your videoask from your own email or marketing tool by inserting the HTML code and animated gif directly into your email. 
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Share this videoask from the dashboard 
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155592/share_email_1.png" alt="share_email_1.png">
3. Go to the Email tab .
<img src="https://videoask.zendesk.com/hc/article_attachments/360073417971/email_share_2.png" alt="email_share_2.png">
4. Click Send to one person or Send to multiple people.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073155452/share_email_3.png" alt="share_email_3.png" width="543" height="367">
<h1 class="wysiwyg-text-align-left">Send to one person</h1>
If you choose Send to one person, you will be prompted to enter the name and email of the individual you'd like to send your videoask to. This will allow the contact information you already know to be passed through the code as a hidden field - now the person receiving your videoask won't have to enter in their name and email themselves!
 
<img src="https://videoask.zendesk.com/hc/article_attachments/360064367431/Screen_Shot_2020-08-10_at_12.33_1.png" alt="Screen_Shot_2020-08-10_at_12.33_1.png" width="405" height="166"><img src="https://videoask.zendesk.com/hc/article_attachments/360064367471/Screen_Shot_2020-08-10_at_12.34_1.png" alt="Screen_Shot_2020-08-10_at_12.34_1.png" width="407" height="149">
 
Then copy the code and paste into your email!
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420491/share_email_4.png" alt="share_email_4.png">
<h3 class="wysiwyg-text-align-left"> </h3>
<h1 class="wysiwyg-text-align-left">Send to multiple people</h1>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables - essentially it will send a "generic" version of your videoask to everyone you email it to. Without these variables, respondent contact information will not be known unless they are collected with a contact form. 
 
Click to learn more about <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> and collecting <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>!
 
This option also allows you to use Merge tags in your marketing tool to dynamically populate the contact information you already know about the people you're sending your videoask to!
You can add the following variables to the videoask URL in the code to pass contact name, email, and phone number.
<pre class="wysiwyg-text-align-left">#contact_name=</pre>
<pre class="wysiwyg-text-align-left">#contact_email=</pre>
<pre class="wysiwyg-text-align-left">#contact_phone_number=</pre>
 
For example, in Mailchimp add:
<pre class="wysiwyg-text-align-left">https://www.videoask.com/fiig3o29h?autoplay#contact_name=*|NAME|*&amp;contact_email=*|EMAIL|*</pre>
This way, every individual on your mailing list will receive a unique videoask URL with their contact information. When each person answers your videoask, you'll see their name and email without having asked them to manually include it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073420511/share_email_5.png" alt="share_email_5.png">
 
Note: If you are pasting the above code into an email generated in Hubspot, the gif will not be "clickable" becuase Hubspot removes this functionality. The link to view and interact with your videoask will appear as a URL below the gif, but if you'd like to add the link back to the gif, you'll need to do so manually
<img src="https://videoask.zendesk.com/hc/article_attachments/360085869731/hubspot_link.png" alt="hubspot_link.png" width="429" height="253">

Send a videoask from your own email or marketing tool

Want to be a rockstar who takes advantage of the features of both VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform, redirects to a videoask, and finishes back at a second typeform.
If you're interested in connecting a single typeform and videoask, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360055962351" target="_self">redirect from one typeform to a videoask</a>. 
Note: This guide uses functionalities available on paid accounts for both <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_blank" rel="noopener">Typeform</a>.
<h2>Create typeform A </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform.</a>
You can configure your typeform however you please, so long as it includes these questions:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
<h2>Create typeform B</h2>
You can also configure your second typeform however you prefer, just remember to use these questions and settings:
1. Add a hidden fields question type
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
2. Add name and email as fields to include (you’ll see the updated URL above the preview)
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
3. Edit the Button Link of typeform B’s thank you screen to redirect to a URL. This way when someone completes typeform B, they will be sent to your videoask instead of back to the beginning of typeform B.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
<h2>Setup your videoask</h2>
As with your typeforms, you can <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_blank" rel="noopener">create a videoask</a> however you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567132/Group_152.png" alt="Group_152.png" width="301" height="119">
2. Turn on Collect contact details and make sure you're collecting Name and Email
<img src="https://videoask.zendesk.com/hc/article_attachments/360067567152/Group_153.png" alt="Group_153.png" width="352" height="435">
3. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522271/Group_133.png" alt="Group_133.png" width="290" height="133">
4. On the last step of your videoask, edit the logic to always jump to URL 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522331/image_14.png" alt="image_14.png" width="459" height="327">
5. In the Redirect to URL field, paste the link to typeform B with hidden fields for contact name and email. 
By default, the hidden fields in your url will include an XXXX placeholder (ie #name=XXXX). Now you'll need to replace those XXXX's with the VideoAsk variables.
In the appropriate part of the url, delete the "XXXX" and type "@" to pull up the list of variables. Select Contact name and Contact email in the relevant places to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331852/image_16.png" alt="image_16.png" width="476" height="350">
When finished, the end of your url should read #name=Contact name&amp;email=Contact email.
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522251/Group_132.png" alt="Group_132.png" width="323" height="162">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit typeform A’s thank you screen</h2>
1. Edit the button link of typeform A's thank you screen and paste the videoask share URL with the email and name variables. 
2. Once again you will need to replace the placeholder “Jane Doe” email and contact name. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
2. Publish typeform A and typeform B. You should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening typeform A and going through all the questions to ensure all your variables and hidden fields are behaving properly! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to typeform A’s questions will appear in typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to typeform B’s questions will appear in typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect 2 typeforms with a videoask

Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks!  By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="433" height="69">
Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="457" height="68"></h2>
To enable this, you will need to point your domain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your domain.
<h2>Step 1: Add a CNAME record</h2>
For the purposes of this article we assume that you are using a subdomain for your videoasks (e.g. whatever.mydomain.com), but you can also use a top-level domain (e.g. mydomain.com) if you prefer.
Note, however, that the domain you use will only be able to display videoasks, not other types of content like your homepage or blog.
1. Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) 
2. Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>, <a href="https://www.123-reg.co.uk/support/domains/how-do-i-set-up-a-cname-record-on-my-domain-name/" target="_blank" rel="noopener">123-reg</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png">
3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
4. If required, select which domain you want to add a CNAME record to
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118">
5. Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.
6. In the CNAME or "point to" field enter alias.videoask.com
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
5. Click Save or Add CNAME Record 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available in the web app.
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360068980771/Group_163.png" alt="Group_163.png" width="275" height="96">
2. Select a brand you want to whitelabel and click Edit or click + Add brand to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360073041191/2020-10-15_16-38-43.png" alt="2020-10-15_16-38-43.png" width="550" height="110">
3. Enter the subdomain you want to display in the url of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360063792711/mceclip0.png" alt="mceclip0.png" width="437" height="254">
4. While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be set to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360063638572/mceclip1.png" alt="mceclip1.png" width="444" height="257">
Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
1. Follow the steps above and wait until the custom domain status shows green.
2. Load a videoask with this brand.
That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

Domain Whitelabeling

This template produces a <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
1. Create your steps (5 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
2. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
3. Now you’re ready to start collecting leads with videoask!
<h3>Check out our articles about <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="https://help.videoask.com/hc/en-us/articles/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask">t</a><a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_self">his</a><a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="https://help.videoask.com/hc/en-us/articles/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

This template produces a <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="https://help.videoask.com/hc/en-us/articles/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
1. Create your steps (6 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
2. Apply logic to STEP 1:
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
3. Apply logic to STEPS 2, 3, and 4:
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
4. Apply logic to STEP 5:
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
5. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
6. Now you’re ready to share your NPS videoask!
<h3>Check out our articles about <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a>, or above, plan you can redirect your respondents to a web page after they answer your videoask. 
This could be your landing page or any other website, and with <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a>, you can also add multiple web page URLs depending on answers.
Here’s how to set it up:
1. Hit + New Videoask or use an already existing one. If this is your first time creating a videoask, head over <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_blank" rel="noopener">here</a> to find out more.
2. Click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045693771/Redirect_Edit.png" alt="Redirect_Edit.png" width="685" height="270">
3. Click the dropdown arrow next to your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042892/Redirect_Dropdown.png" alt="Redirect_Dropdown.png" width="500" height="466">
4. Type or paste the web page URL you want to redirect your respondents to in the Redirect to a URL… field, and click the green tick:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051042992/Screen_Shot_2020-03-02_at_3.11.34_PM.png" alt="Screen_Shot_2020-03-02_at_3.11.34_PM.png" width="500" height="462">
You can also type @ to add <a href="https://www.videoask.com/help/tracking/how-to-use-variables" target="_self">variables</a>, and pass information from the answers to your videoask to the redirect URL.
In the example below, responders will be redirected to the Google search results of their text answer:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051045052/Screen_Shot_2020-03-02_at_3.46.52_PM.png" alt="Screen_Shot_2020-03-02_at_3.46.52_PM.png" width="500" height="587">
<h1>Multi step redirects</h1>
When creating a multi step videoask, you can also add <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_blank" rel="noopener">Conditional Logic</a> before your redirects, and take responders to different URL addresses based on their previous answers.
Here’s how it’s done:
1. Add a step with a Choice option.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045576892/Redirect_Choice.png" alt="Redirect_Choice.png" width="569" height="409">
2. Add Conditional Logic to the the different choices. In the example below, option A will jump to the ‘banana’ screen, and option B will jump to the ‘pasta’ screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360045695631/Redirect_Logic.png" alt="Redirect_Logic.png" width="303" height="425">
<aside>
Note: You can add multiple branches or forks with Conditional Logic, but make sure to add the URL redirect to the final step of any given path. Once someone is redirected to a URL they can’t go back to answering steps in your videoask.
</aside>
3. Add a different URL redirect to show at the end of each path:<img src="https://videoask.zendesk.com/hc/article_attachments/360051046272/Redirect_Multi_URL.png" alt="Redirect_Multi_URL.png">
All done! Your changes are saved, and people will be redirected to different URLs based on their previous answers.

Redirect to a webpage

If you want to use VideoAsk via our API, here's how to get started.
Usage of the VideoAsk API is available on Grow, or above subscription plans (<a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">see more here</a>). However, you can play around with the API without upgrading by using the temporary authentication token found in Account &gt; API.
You'll need to <a href="http://www.videoask.com/app/signup" target="_blank" rel="noopener">sign up for an account</a> if you don't already have one.
How to access the API
1. <a href="http://www.videoask.com/app" target="_blank" rel="noopener">Log into</a> your VideoAsk account.
2. We offer a temporary authentication token, which expires after 2 hours, so you can test the API. To get your token, <a href="http://www.videoask.com/app/account?tab=api" target="_blank" rel="noopener">go here</a>, or Click Help? in the app, then Developers/APIs:
<img src="https://videoask.zendesk.com/hc/article_attachments/360048879912/vapi_1.png" alt="vapi_1.png">
3. Now you'll see the API section in the My Account area. Your temporary API token is here:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049012871/vapi_2.png" alt="vapi_2.png">
If you need a new token - remember they are temporary - simply refresh the page to generate a new one.
4. Now you can start playing around with the API. Check out our <a href="https://documenter.getpostman.com/view/291373/SWTEdwrG" target="_blank" rel="noopener">API documentation here</a> (beta).
5. Once you've tested, and want to go live, get in touch with our team via #Slack. <a href="https://videoaskcommunity.slack.com/join/shared_invite/enQtNjEzMTY4MDEyODg3LTAyMmJlMDVkMjRlNDcxOGVkNmY0OWYzNjUwY2IyOWRmODRhYzE0NTMwYjVmYzE3Nzg5OTY0YWRjMzVmOWZiMjc" target="_blank" rel="noopener">Click this link</a> to join the community, and we'll get you set up with a dedicated API key as well as discuss your usage needs.
You can also check out <a href="https://help.videoask.com/hc/en-us/articles/360040020991-Add-Webhooks-to-your-videoasks" target="_self">this</a> article to learn how to add Webhooks to your videoask.

VideoAsk API

Do you want to send your Videoask data straight to a web app or URL? If you’re on a <a href="https://www.videoask.com/pricing" target="_self">Grow</a> or above plan, you can set up Webhooks to receive notifications when messages are sent or received via your videoask.
<h2>What are Webhooks?</h2>
Webhooks are notifications sent automatically when triggered by a specific event. 
For VideoAsk, this event is a message from a respondent or the creator of a videoask. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We can’t provide detailed instructions for code development or troubleshooting.
View our <a href="https://developers.videoask.com/#50000ed2-5e56-4747-b060-2dba7ef22991" target="_blank" rel="noopener">Webhook API documentation</a> to learn more.
<h2>How to set up Webhooks</h2>
1. Select the videoask you want to integrate with a Webhook and click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424072/2020-12-11_18-32-31.png" alt="2020-12-11_18-32-31.png" width="568" height="185">
2. In your Connect panel, select Webhooks
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424152/2020-12-11_18-33-23.png" alt="2020-12-11_18-33-23.png" width="630" height="306">
3. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424192/2020-12-11_18-33-59.png" alt="2020-12-11_18-33-59.png" width="555" height="260">
5. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578051/2020-12-11_18-37-09.png" alt="2020-12-11_18-37-09.png" width="584" height="359">
6. Toggle the switches to choose which events trigger notifications and click Save.
<ul>
<li>
form_response is triggered when a videoask is completed/abandoned and all audio or video media has been transcoded </li>
<li>
form_response_transcribe triggers when a videoask has been completed or abandoned and all media has been transcribed</li>
<li>
form_author_message is triggered when a message is created by you, the videoask creator</li>
<li>
form_contact_message is triggered when a message is created by a contact</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424312/2020-12-11_18-38-10.png" alt="2020-12-11_18-38-10.png" width="598" height="371">
7. To test your Webhook, click View delivieries
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079578551/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png"></h2>
8. Click Send test response
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424652/2020-12-11_18-48-50.png" alt="2020-12-11_18-48-50.png">
9. Now watch your notifications roll in!
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424672/2020-12-11_18-43-05.png" alt="2020-12-11_18-43-05.png">
<h2>Add more Webhooks</h2>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360079424472/2020-12-11_18-44-50.png" alt="2020-12-11_18-44-50.png"></h2>
<h2>Edit or delete a Webhook</h2>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578471/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png">
2. Make any desired changes and click Save to update your Webhook. Or click Delete this webhook to remove it from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578671/2020-12-11_18-50-49.png" alt="2020-12-11_18-50-49.png">

Add Webhooks to your videoasks

If you want to use VideoAsk in your native mobile application, here's what you need to know.
Videoasks can be used in native mobile apps by loading them in WebViews. Just add the parameters and settings described below to your native app for an optimal experience with VideoAsk video and audio recordings.
<h1>General instructions</h1>
Add <code>?embed_type=native_app</code> to the videoask URL, for example <a href="https://www.videoask.com/fzejn44ix?embed_type=native_app" target="_blank" rel="noopener noreferrer" data-token-index="3" data-reactroot="">https://www.videoask.com/fzejn44ix?embed_type=native_app</a>
<h1>iOS instructions</h1>
Use a <code>WKWebView</code> with the following settings:
<ul>
<li>Set <code>allowsInlineMediaPlayback</code> to <code>true</code>: <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback</a>
</li>
<li>Set <code>mediaTypesRequiringUserActionForPlayback</code> to <code>WKAudiovisualMediaTypeNone</code> : <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor</a>
</li>
</ul>
<h1>Android instructions</h1>
Use a <code>WebView</code> with the following settings:
<ul>
<li>Make sure that your app already has access to <code>RECORD_AUDIO</code>, <code>CAMERA</code> and <code>WRITE_EXTERNAL_STORAGE</code>, and request permissions if it doesn't</li>
<li>Set <code>webview.settings.javaScriptEnabled</code> to <code>true</code>
</li>
<li>You can override <code>webViewClient</code>'s <code>shouldOverrideUrlLoading</code> to return <code>true</code>
</li>
<li>You should override <code>webChromeClient</code>'s <code>onPermissionRequest</code> to automatically grant permissions</li>
</ul>
You can find a complete example <a href="https://github.com/theleftbit/videoask-webview/blob/master/app/src/main/java/com/theleftbit/videoaskweb/MainActivity.kt" target="_blank" rel="noopener">here</a>.
To detect that a videoask was completed, use the <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">Redirect to URL</a> feature to send users to a URL on completion, and listen to the URL change event.

Embed your videoask in native apps

<a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> lets you connect Videoask to 1,500+ other web services. Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible.
Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. 
<h1>Getting Started with Zapier</h1>
Sign up for a free <a href="https://zapier.com/apps/APP/integrations" target="_self">Zapier</a> account, from there you can jump right in. If you have any additional questions, you can reach out to contact@zapier.com.
<h1>How do I connect Videoask to Zapier?</h1>
1. Sign in to your Videoask account, select the videoask you want to add a Zap to and click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051545411/Connect.png" alt="Connect.png">
2. Click Connect on Zapier.com in the connect panel.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546771/Connect_on_Zapier.png" alt="Connect_on_Zapier.png" width="399" height="541">
3. Click Connect to 2000+ Apps or select an app from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546851/Zapier_Connect_Apps.png" alt="Zapier_Connect_Apps.png">
4. Now choose VideoAsk as the app and New Response or New Response (with transcription) as the trigger event and hit Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433932/VA_App_TriggerEvent.png" alt="VA_App_TriggerEvent.png">
5. Select your VideoAsk account and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546931/Zapier_Select_VA_Account.png" alt="Zapier_Select_VA_Account.png">
6. Select the videoask you want to add a Zap to and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051433972/Select_VA.png" alt="Select_VA.png">
7. Test your data by selecting Test &amp; Review or Test &amp; Continue. You can also skip this step by clicking Skip Test.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051546991/TestData_VA.png" alt="TestData_VA.png">
8. Now you’ll see some sample data pulled in from your videoask. You can click See More Samples to do just that, or Done Editing to move on to the next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547291/VA_Samples.png" alt="VA_Samples.png">
9. Nice, you’re done with setting up the first part of your Zap.  Hover over the second part and click Edit to set up where to send data from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434372/PartTwo.png" alt="PartTwo.png">
10. Select an app from the list. In this example we’ll create a Zap using Google Sheets.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547391/SelectApp_GoogleSheets.png" alt="SelectApp_GoogleSheets.png">
11. Choose an app and an event and hit Continue. In the example below, a new response to your videoask will create a new row in Google Sheets.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547551/GSh_App_TriggerEvent.png" alt="GSh_App_TriggerEvent.png">
12. Select the email address of your Google Sheets account and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434512/Zapier_Select_Google_Account.png" alt="Zapier_Select_Google_Account.png">
13. Select the Drive, Spreadsheet and Worksheet you want to use and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547791/Drive_Spreadsheet_Worksheet.png" alt="Drive_Spreadsheet_Worksheet.png">
14. Head to the Test Data section to check if your Zap is working properly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434572/SendData.png" alt="SendData.png">
Here you can test the integration by sending some data to your chosen app. This is what a successful test looks like:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547891/SuccessfulTest.png" alt="SuccessfulTest.png">
15. You’re all set! All you have to do is toggle the switch in the top right corner or at the bottom of the editor to activate the integration.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051547911/Zapier_ToggleSwitch.png" alt="Zapier_ToggleSwitch.png">
Now you’ll see the new Zap in your list of integrations, where you can activate or deactivate a Zap by toggling the switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051434672/AppList.png" alt="AppList.png">

Connect Videoask to hundreds of other apps with Zapier

Are you looking for a way to close your videoask to new responses? You can fully block new responses from being submitting by <a href="https://www.videoask.com/help/sharing/deactivate-or-close-your-videoask" target="_blank" rel="noopener">scheduling a close date</a>.
However, if you'd like to still display part of your videoask or a video explanation why it is closed, this is an alternate method.
Note: This method used <a href="https://www.videoask.com/help/customization/how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a> and <a href="https://www.videoask.com/help/customization/redirect-to-a-webpage" target="_blank" rel="noopener">url redirect</a>. 
<h2>Display a videoask without accepting responses</h2>
1. Select the videoask you want to close and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076201971/close_VA_1.png" alt="close_VA_1.png" width="641" height="460">
2. Add a new step to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360075983752/close_VA_2.png" alt="close_VA_2.png" width="640" height="331">
3. Choose which video option you would like to use: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360076201991/close_va_3.png" alt="close_va_3.png" width="497" height="184">
4. Record, upload a video, or choose from the library and hit Next step
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202011/close_va_4.png" alt="close_va_4.png">
5. Add some overlay text explaining that the videoask is closed and click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202031/close_va_5.png" alt="close_va_5.png">
6. Select Button as the answer type
<img src="https://videoask.zendesk.com/hc/article_attachments/360088131211/2021-03-02_18-55-52.png" alt="2021-03-02_18-55-52.png">
7. Enter a call to action for the button and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360088131371/2021-03-02_18-56-47.png" alt="2021-03-02_18-56-47.png">
8. Drag and drop the step you just added to move it to the first step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202091/close_va_8.gif" alt="close_va_8.gif">
9. Add a redirect for this first step. This can be to an external URL or to another videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202111/close_va_9.png" alt="close_va_9.png">
That’s it! Now when someone opens your videoask, they’ll see the video of your first step, but will be redirected when they click your call to action. This will keep the rest of your steps in your videoask, but hidden from respondents until you want to use them again. 
Keep in mind - you will still receive a new response in your inbox every time someone hits the redirect button with this method (unless you <a href="https://www.videoask.com/help/how-it-works/skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">turn off data collection</a>).

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