Your username is the email address associated with your account. This can be updated at any time (so long as the email address is not being used by another VideoAsk account).
<h2>Change the email address of your account</h2>
1. Click your username to access your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360077416731/2020-11-20_13-52-46.png" alt="2020-11-20_13-52-46.png">
2. Select My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="378" height="685">
3. Here you will see your account credentials. Choose Update email to change the email address of your account. <img src="https://videoask.zendesk.com/hc/article_attachments/360077416631/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png" width="617" height="403">
Note: Changing the email address of your account will also change where you receive <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_self">email notifications</a>.
4. For security reasons, before you can update your email address you will be prompted to reenter your password.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077418211/2020-11-20_14-25-14.png" alt="2020-11-20_14-25-14.png" width="646" height="310">
<h2>Update your password</h2>
1. Under My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="368" height="667">
2. Under Your account credentials, click Update your password
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077417191/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png"></h2>
3. You will now be sent an email at the email address currently associated with your account. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077231152/2020-11-20_14-13-38.png" alt="2020-11-20_14-13-38.png"></h2>
4. Check your email for a message from VideoAsk, subject "Reset your password". Follow the instructions in the email to reset your password. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/360077417751/2020-11-20_14-21-55.png" alt="2020-11-20_14-21-55.png">

Update your email address and password 

Email notifications are automatically sent to alert you when a you receive a new response. Turn off these notifications entirely or limit the number you receive to fit your workflow.
1. Click your username to expand the user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360077414651/2020-11-20_13-52-46.png" alt="2020-11-20_13-52-46.png">
2. Select Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228412/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="429" height="778">
3. Toggle notifications on/off for Answers and Replies. Choose whether you want to receive email notifications every time there is a reply to your videoask, or only when you are a part of the conversation.<img src="https://videoask.zendesk.com/hc/article_attachments/360077228492/2020-11-20_13-50-22.png" alt="2020-11-20_13-50-22.png">
4. Email notifications will be sent to the <a href="https://www.videoask.com/help/account-management/update-your-email-address-and-password" target="_self">email address associated with your account</a>. This is displayed at the top of the notifications settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228392/2020-11-20_13-50-03.png" alt="2020-11-20_13-50-03.png">
Explore more notifications options with our <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Manage your email notifications

When you’re on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow or Brand plan</a> and someone completes your videoask they will see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442712/end_screen_1.png" alt="end_screen_1.png" width="632" height="308">
If you’d like to edit this end screen you can do so by customizing your videoask’s text. To learn more about customizing your videoask’s language and texts, <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">check out this article. </a>
<h2>To customize the text for your end screen:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Click Customize text next to the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076435892/interface_text_2.png" alt="interface_text_2.png" width="464" height="812">
3. Name your custom language, select the base language, and hit Create. (You can name your custom language anything you'd like!)
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657831/end_screen_4.png" alt="end_screen_4.png" width="629" height="267">
4. Now you’ll see all the text elements of your videoask interface. Scroll down to VideoAsk last step success message (1) and (2) to edit the end screen text.
Note: You can edit both those fields with up to 140 characters and use emojis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448432/end_screen_5.png" alt="end_screen_5.png">
5. When you are finished editing, make sure to click Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448452/end_screen_6.png" alt="end_screen_6.png" width="639" height="348">
Now your end screen will display your custom text:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657931/end_screen_8.png" alt="end_screen_8.png">
<h2>Change the color of the end screen’s background:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Change the Primary Color to whatever color you’d like
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442732/end_screen_3.png" alt="end_screen_3.png">
This will set the color for all first-level interactive elements (like buttons) as well as the background color for your end screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657911/end_screen_7.png" alt="end_screen_7.png">

Customize the end screen of your videoask

Do you want to create a videoask in a language other than English? Great news - we support 12 languages and counting! 
Currently, you can set the language of your videoask to be one of the following languages:
<ul>
<li style="font-weight: 400;">English</li>
<li style="font-weight: 400;">Spanish</li>
<li style="font-weight: 400;">Catalan</li>
<li style="font-weight: 400;">French</li>
<li style="font-weight: 400;">Portuguese (Portugal)</li>
<li style="font-weight: 400;">Portuguese (Brazil)</li>
<li style="font-weight: 400;">German</li>
<li style="font-weight: 400;">Dutch</li>
<li style="font-weight: 400;">Italian</li>
<li style="font-weight: 400;">Russian</li>
<li style="font-weight: 400;">Turkish</li>
<li style="font-weight: 400;">Swedish</li>
</ul>
This will automatically change all of the interface elements (buttons, prompts, etc) to the selected language. If the language you would like to use is not on the list above, or you want to further customize the text people see in your videoask, read about <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">creating a custom language</a>. 
Important: This only applies to the interface of your videoask. In order for transcriptions and captions to work in another language, make sure to set the correct caption language before collecting audio and video responses. Learn<a href="https://www.videoask.com/help/video-audio/turn-on-captions-for-your-videoasks" target="_blank" rel="noopener"> how to set the caption language</a>.
<h2>To change the language of your videoask:</h2>
1. Select a videoask and go to Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076650071/interface_text_11.png" alt="interface_text_11.png" width="419" height="187">
2. Select the language you want from the dropdown list in the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076650091/interface_text_12.png" alt="interface_text_12.png" width="533" height="671">
That's it! Your new settings will be automatically saved and the interface of your videoask will now display in the selected language.

Change the language of your videoask

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
1. Select the videoask you'd like to connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076550051/2020-11-12_12-09-24.png" alt="2020-11-12_12-09-24.png" width="392" height="805">
2. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360077223032/blobid0.png" alt="blobid0.png" width="427" height="209">
3. Under the Hubspot integration, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547831/2020-11-12_11-17-35.png" alt="2020-11-12_11-17-35.png">
4. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
5. To continue, click Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
6. A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
7. Enter your updated authentication name and click Edit to save
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
8. Click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
9. You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
10. When prompted in a pop up window, Login to your Hubspot account
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
11. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
12. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
13. That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
1. New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
2. To view the details of a response, click the contact Name
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
3. Go to Filter activities
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
4. Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
5. Click View interaction to read or watch their response
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
7. To reply using VideoAsk, then select View interaction in VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

Add a widget or embed videoasks in any page on your Squarespace site. This will allow visitors to interact with and respond to your videoasks without leaving your site!
<h2>Embed a video widget</h2>
1. In the VideoAsk app, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">Get your widget code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075176912/2020-11-03_15-16-51.png" alt="2020-11-03_15-16-51.png" width="362" height="506">
2. On your Squarespace site, go to page Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360075183652/2020-11-03_15-43-19.png" alt="2020-11-03_15-43-19.png">
3. Select the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177552/2020-11-03_15-01-26.png" alt="2020-11-03_15-01-26.png" width="553" height="412">
4. Paste the widget embed code into the Page Header Code Injection 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177712/2020-11-03_15-01-42.png" alt="2020-11-03_15-01-42.png" width="560" height="424">
5. Hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177752/2020-11-03_15-02-14.png" alt="2020-11-03_15-02-14.png" width="564" height="427">
That's it! Your builder preview should now show the videoask widget live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075179392/2020-11-03_15-04-51.png" alt="2020-11-03_15-04-51.png">
<h2 class="wysiwyg-text-align-left">Embed a videoask with an iframe</h2>
1. In the VideoAsk app, Copy your <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a>
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075180432/2020-11-03_15-25-22.png" alt="2020-11-03_15-25-22.png" width="397" height="488"></a>
2. On your Squarespace site, open the page builder by clicking Edit
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075401271/2020-11-03_15-31-29.png" alt="2020-11-03_15-31-29.png"></a>
3. Add a new Content Block by clicking the + icon
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075181992/2020-11-03_15-07-27.png" alt="2020-11-03_15-07-27.png"></a>
4. Select the Embed content block
<img src="https://videoask.zendesk.com/hc/article_attachments/360075181532/2020-11-03_15-07-44.png" alt="2020-11-03_15-07-44.png" width="469" height="598">
5. Click the &lt;/&gt; icon to enter the code manually
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075400971/2020-11-03_15-08-02.png" alt="2020-11-03_15-08-02.png"></a>
6. Paste the iframe embed code from the VideoAsk app and click Set
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182052/2020-11-03_15-08-24.png" alt="2020-11-03_15-08-24.png"></a>
7. Click Apply<img src="https://videoask.zendesk.com/hc/article_attachments/360075401251/2020-11-03_15-32-43.png" alt="2020-11-03_15-32-43.png">
8. Your videoask is now embedded on your page, just be sure to click Save to keep the changes!
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182072/2020-11-03_15-08-50.png" alt="2020-11-03_15-08-50.png"></a>

Embed a videoask on your Squarespace site

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks. Just make sure you really don't need them - deletions cannot be reversed! 
<h2>Delete a videoask</h2>
1. Click the three vertical dots next to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
2. From the videoask menu, select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
3. To verify you really want to delete your videoask, type its name 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
4. If you're 100% sure you want to delete, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
<h2>Delete a response</h2>
1. Select the videoask you want to manage
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741632/2020-10-30_10-38-59.png" alt="2020-10-30_10-38-59.png" width="565" height="398">
2. Click the three vertical dots on the response you want to delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
3. Select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
3. If you're 100% sure you want to delete this response, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.

How to delete responses and videoasks

If you add overlay text to any of your videoask steps or replies, you can choose the text size relative to its display.
<h2>Choose overlay text size in a new videoask step</h2>
1. When <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">creating a new videoask step</a>, you will be prompted to add any desired overlay text after you upload or record a video. Start typing overlay text and text control options will display below.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388611/2020-10-26_16-41-04.png" alt="2020-10-26_16-41-04.png" width="503" height="596">
2. Select the desired text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388691/2020-10-26_16-47-08.png" alt="2020-10-26_16-47-08.png">
<h2>Change overlay text size in an existing videoask step</h2>
1. Select your videoask and go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199632/2020-10-26_16-31-01.png" alt="2020-10-26_16-31-01.png">
2. Select Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386051/2020-10-26_16-30-24.png" alt="2020-10-26_16-30-24.png">
3. Locate the text size settings in the Display tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386011/2020-10-26_16-24-59.png" alt="2020-10-26_16-24-59.png">
4. Select the desired text size from the dropdown menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199552/2020-10-26_16-23-12.png" alt="2020-10-26_16-23-12.png">
Small, Medium, and Large text size can be seen below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199532/2020-10-26_16-25-54.png" alt="2020-10-26_16-25-54.png">
The selected text size is relative to the viewport and device. So while a "Large" font will technically be displayed as a different size on desktop vs mobile devices, the text will appear large relative to the size of the window. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074387411/2020-10-26_16-35-35.png" alt="2020-10-26_16-35-35.png">
<h2>Select overlay text size in a response</h2>
1. After recording a response, you'll be given the option to add overlay text before sending. Start typing and the overlay text options will appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391571/2020-10-26_17-04-19.png" alt="2020-10-26_17-04-19.png">
2. Select the desired text size from the dropdown menu and click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391471/2020-10-26_17-00-55.png" alt="2020-10-26_17-00-55.png" width="472" height="674">

Manage overlay text size

If you reuse your brand on different videoasks and want to stay consistent in videoask appearance, then creating default brand settings will save you time. 
Don't have a brand yet? <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">Learn how to set up a brand</a>.
<h2>Set default brand language, colors and button shape</h2>
1. From your user menu, select your organization's Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072514432/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="492" height="514">
2. Select a brand to set default settings for it
<img src="https://videoask.zendesk.com/hc/article_attachments/360072752151/2020-10-13_17-26-15.png" alt="2020-10-13_17-26-15.png" width="490" height="532">
3. Choose a default language
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751731/2020-10-13_17-22-31.png" alt="2020-10-13_17-22-31.png" width="521" height="336">
4. Select default videoask colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751831/2020-10-13_17-22-05.png" alt="2020-10-13_17-22-05.png" width="537" height="414">
5. Set a default button border radius<img src="https://videoask.zendesk.com/hc/article_attachments/360072514092/2020-10-13_17-22-58.png" alt="2020-10-13_17-22-58.png" width="533" height="340">
That's it! Now whenever you select this brand, these settings will be applied to your videoasks.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default brand settings

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
To connect these apps:
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. To do this, you can download a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="https://videoask.zendesk.com/hc/en-us/articles/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="https://help.videoask.com/hc/en-us/articles/360039602571-Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

Talking on camera can be tricky, but with a few simple tips anyone can master the art of making great videos. Watch this quick video to learn how to make an interactive and engaging videoask. 
<iframe src="//fast.wistia.com/embed/iframe/wyzbg06asx" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
Not everyone's a pro at being on camera. With VideoAsk, you don't have to be. Follow these 5 tips to create a videoask that's engaging, interactive, and, well... totally you.
<h1>1. Pick the right space</h1>
<ul>
<li>Avoid dark, dingy corners and harsh backlighting in favor of a bright space with plenty of natural light.</li>
<li>You'll also want a quiet space without too much going on in the background to avoid unwanted distractions.</li>
</ul>
<h1>2. Find your best angle</h1>
<ul>
<li>Find your best angle, and center yourself in the shot.</li>
<li>Computer or laptop cameras will do the trick, but phone cameras are even better. Back cameras are usually higher quality than front cameras, so set up your phone or ask a friend to help you record to get the best shot.</li>
<li>Don't forget, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_self">upload a video</a> to your videoask instead of recording it on the spot.</li>
</ul>
<h1>3. Get to the point</h1>
<ul>
<li>You want viewers to get to the good stuff as soon as they hit play.</li>
<li>Start talking immediately after the countdown to avoid that dreaded dead second before your videoask starts playing.</li>
<li>If you're worried about forgetting what to say, you can include speaker notes to prompt you. If you have more than one question to ask, break it up into steps to keep the flow of your videoask.</li>
</ul>
<h1>4. Be yourself</h1>
<ul>
<li>VideoAsk is all about keeping it real. You can find a balance between being casual and professional to really compel your audience to answer your VideoAsk.</li>
<li>Sit up straight, smile, and speak clearly to keep people engaged.</li>
<li>It's okay to have speaker notes, but don't stick too strictly to a script. This is your chance to show your audience who you really are– use it!</li>
</ul>
<h1>5. Spice it up! </h1>
<ul>
<li>You don't have to be all work and no play. Get creative with your videoask to add your own personal touch.</li>
<li>Use props, or include a special guest to really grab people's attention. If you're really camera shy, you don't even have to show your face. Remember, the sky's the limit with VideoAsk.</li>
</ul>
 
Follow these tips, and you're on your way to becoming a VideoAsk aficionado. Because the best interface is your face.

5 tips for making a better videoask

Your VideoAsk plan includes a monthly audio and video processing limit. You can check how much data you’ve used on a counter under the Plan &amp; Billing section of your account.
Minutes are generated when you or your respondents generate video (or audio) content on VideoAsk. The counter will reset every month on your subscription date, and unused minutes can’t be carried over to the next month.
To check your counter:
1. Go to Plan &amp; Billing. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360056631551/Counter_Plan_and_Billing.png" alt="Counter_Plan_and_Billing.png">
Now you’ll see the counter showing how many minutes of audio and video processing you have used toward your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056482832/Counter_Counter.png" alt="Counter_Counter.png" width="557" height="389">
If you need more minutes, click Change my plan to upgrade to a plan with a higher limit.

Check your current processing usage

If you want to use a secondary camera or microphone, you don’t have to go to your browser settings anymore. Here’s how you can do it directly in the app.
To select your camera and microphone:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058767631/Screen_Shot_2020-06-03_at_2.02.46_PM.png" alt="Screen_Shot_2020-06-03_at_2.02.46_PM.png" width="362" height="330">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058608772/Screen_Shot_2020-06-03_at_2.57.30_PM.png" alt="Screen_Shot_2020-06-03_at_2.57.30_PM.png" width="541" height="659">
3. Click Select camera to choose how you want to record your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058609372/Select_camera_Video.png" alt="Select_camera_Video.png">
<aside>
Tip! Install the <a href="https://snapcamera.snapchat.com/" target="_self">Snap Camera</a> to start using fun filters in your videoasks. But beware, it’s highly addictive.
</aside>
4. Click Select microphone to choose how you want to record your audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058768811/Select_camera_Audio.png" alt="Select_camera_Audio.png">
Now you can start recording your videoask, and your camera and microphone settings will be saved for next time.

Select your camera and microphone

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

Screen sharing is great for presenting and explaining visuals or for troubleshooting. From now on, you can use VideoAsk to share your screen with your audience while recording your voiceover audio. Read on to find out how.
<aside>
Note! Screen sharing is only available in the desktop version of the VideoAsk app.
</aside>
To create a screen recording:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057809731/Screen_share_New_VA.png" alt="Screen_share_New_VA.png" width="360" height="327">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810271/Screen_share_Webcam.png" alt="Screen_share_Webcam.png" width="416" height="605">
3. Click Share your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810311/Screen_share_Share.png" alt="Screen_share_Share.png">
4. Select the screen you want to record and click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653432/Screen_share_Screen_select.png" alt="Screen_share_Screen_select.png" width="600" height="567">
5. Now you’ll be redirected to the tab you selected: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653812/Screen_share_Selected_screen.png" alt="Screen_share_Selected_screen.png">
6. Go back to the videoask tab and hit RECORD.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653872/Screen_share_Record.png" alt="Screen_share_Record.png">
7. To interact with the screen you’re sharing, go back to that tab you’re recording. Now you can scroll up and down and click on the page you're sharing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810871/Scfeen_share_Scroll.png" alt="Scfeen_share_Scroll.png">
8. When you’re done, click Stop.
9. Go back to the VideoAsk tab where you can rewatch the recording. Click Yes if you’re happy with it, or No to give it another go.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654092/Screen_share_Yes_No.png" alt="Screen_share_Yes_No.png">
10. Add some overlay text, adjust your settings, then click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654152/Screen_share_Next_step.png" alt="Screen_share_Next_step.png">
11. Choose how you want people to answer your videoask, and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654212/Screen_share_Continue.png" alt="Screen_share_Continue.png">
12. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810951/Screen_share_Create.png" alt="Screen_share_Create.png">
Your screen recording is ready to be shared with the world.
<aside>
Tip! You can also share your screen when you’re replying to people, not just when you’re creating a new videoask. Follow the steps above after hitting Reply to do so.
</aside>

Share your screen with VideoAsk

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
1. Select the videoask you want to add more steps to.
2. Click + Add more steps or Edit this Videoask to add more questions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075283952/multi_step_10.png" alt="multi_step_10.png" width="450" height="393">
3. Now you’ll see the steps you already have in your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360075490591/multi_step_20.png" alt="multi_step_20.png" width="570" height="286">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can change the answer type under Edit this step.
4. Click Add another question to record or upload a new video.
5. Drag and drop steps to rearrange the order of your questions.
6. Repeat until you’ve asked everything you wanted to ask.

Create a multi step videoask

Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. 
To duplicate a videoask:
1. Click the three dots next to the videoask you want to duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779">
2. Click Duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png">
The duplicate instantly shows up in the list of your videoasks as a copy of the original. 
If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.

Duplicate your videoask

Once you've created and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">shared your videoask</a>, you'll want to see and reply to responses you receive.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>View responses and reply</h2>
When you login, by default your interactions feed will be displayed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075384032/2020-11-04_18-13-02.png" alt="2020-11-04_18-13-02.png">
The interactions feed show all the responses to all your videoasks, with the most recent responses at the top. The feed will automatically update as soon as any new response arrives, but to manually refresh it click the refresh icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075593451/2020-11-04_18-21-13.png" alt="2020-11-04_18-21-13.png" width="503" height="660">
To view all the responses from a specific videoask, select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075590551/2020-11-04_18-18-54.png" alt="2020-11-04_18-18-54.png" width="392" height="813">
This will open up your videoask inbox. If you have not yet received any responses, your inbox will give you options to access the videoask <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">settings</a>, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">share</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_self">connect tools</a>, and <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">add more steps</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075589011/2020-11-04_17-55-39.png" alt="2020-11-04_17-55-39.png">
Once you receive responses to your videoask, these will display in your inbox in the order they are received.
Select a response to view the answers to each step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075374532/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png">
If it is a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a>, click each step to view its answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075394592/2020-11-04_18-28-20.png" alt="2020-11-04_18-28-20.png" width="658" height="611">
Click All interactions to return to the interactions feed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075373892/2020-11-04_17-54-42.png" alt="2020-11-04_17-54-42.png" width="347" height="694">
<h2>Send a reply</h2>
If the respondent has left their <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">contact details</a>, you can reply with a video to continue the conversation.
1. To start your response, click Reply
<img src="https://videoask.zendesk.com/hc/article_attachments/360075577411/2020-11-04_17-58-51.png" alt="2020-11-04_17-58-51.png" width="609" height="356">
2. If you would like to use a script, toggle + Notes to type any prompts you need to remember.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075599191/2020-11-04_18-41-03.png" alt="2020-11-04_18-41-03.png">
3. If you would like to respond with a screenshare instead of recording yourself, select Record your screen at the top of your screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397032/2020-11-04_18-44-31.png" alt="2020-11-04_18-44-31.png" width="375" height="189">
4. When you are ready, click Record to start recording your video
<img src="https://videoask.zendesk.com/hc/article_attachments/360075598311/2020-11-04_18-31-26.png" alt="2020-11-04_18-31-26.png">
Pro tip: Use the spacebar on your keyboard to start and stop recordings and keep your eyes on the camera the entire way through!
5. Review your video. If you're happy with it, select Yes. If not, select No to rerecord.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075396552/2020-11-04_18-31-57.png" alt="2020-11-04_18-31-57.png">
6. Add overlay text to your response if desired, including links.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075597891/2020-11-04_18-32-47.png" alt="2020-11-04_18-32-47.png">
7. If you include overlay text, you can choose the text size, when the text will appear, and whether to darken the video for better readability.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397212/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
8. Choose whether to send your video response as fit or fill. Fill videos will take up the entire frame, fit videos will show the entire width of the video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397332/2020-11-04_18-53-28.png" alt="2020-11-04_18-53-28.png" width="615" height="310">
9. Choose the <a href="https://www.videoask.com/help/how-it-works/set-reply-answer-type" target="_self">Answer type</a>. An Open answer allows a respondent to reply to you with a text, audio or video message. If you don't want to allow them to reply, choose Button as the answer type and add button text and a link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397432/2020-11-04_18-56-15.png" alt="2020-11-04_18-56-15.png" width="637" height="321">
10. When you are ready, click Send reply
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397472/2020-11-04_18-34-16.png" alt="2020-11-04_18-34-16.png">
Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty video file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075397592/2020-11-04_18-39-22.png" alt="2020-11-04_18-39-22.png" width="512" height="258">
Once you have sent your reply, it will appear in your conversation with your respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075600051/2020-11-04_18-39-46.png" alt="2020-11-04_18-39-46.png" width="639" height="396">

View your answers and reply to your respondents

Are you looking for a way to categorize your respondents and create a neat inbox? A great way to tidy up your answers is to add tags to them.
By adding one or more tags to your answers, you’re creating categories that you can later use to sort and filter answers in your inbox. 
To start tagging:
1. Select a videoask that already has some answers and click Tag this Human (or the name of your respondent, if you know who they are).
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887071/Tag_this_Human.png" alt="Tag_this_Human.png">
2. Type the name of your new tag and click + to save it. In this example I’ll create a tag to categorize anonymous answers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720392/Tag_Anonymous.png" alt="Tag_Anonymous.png" width="374" height="238">
<aside>
Tip! If you want to know who your respondents are, you can add a contact form to your videoask. Check out this article to find out how.
</aside>
3. Now you’ll see a list of all the tags you’ve created. Toggle the switches to add them to the answer, click + New tag to create another tag or Done to save your changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720452/Tag_Switches.png" alt="Tag_Switches.png" width="378" height="440">
<aside>
Tip! If you’ve created several tags already, you can use the Search bar to easily find the one you’re looking for. 
</aside>
4. The Tag icon is now highlighted in yellow next to the answer you just tagged, and you can click it to edit your tags: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720492/Tag_Tagged_as.png" alt="Tag_Tagged_as.png" width="261" height="203">
5. Now that you’ve tagged your answers, you can also use the dropdown list to filter them based on tags:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887571/Tag_Dropdown.png" alt="Tag_Dropdown.png">

Tag answers to your videoasks

If you want to find out more about how your respondents interacted with your videoask, you can head to the Metrics section to dig into the data. 
<h2>View your videoask metrics</h2>
Select a videoask that has received responses and click the Metrics tab 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075195752/2020-11-03_16-23-31.png" alt="2020-11-03_16-23-31.png">
Hover over the graph to view stats per week.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075415811/2020-11-03_16-31-52.png" alt="2020-11-03_16-31-52.png" width="647" height="590">
Here are a few examples of what you can look at in the Metrics section:
Filter by device
Select the device to filter responses accordingly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075197252/2020-11-03_16-27-35.png" alt="2020-11-03_16-27-35.png">
See unique visits
Toggle the Unique switch to see how many visitors you had altogether vs the number of unique visits from an IP address. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075414791/2020-11-03_16-29-22.png" alt="2020-11-03_16-29-22.png" width="616" height="382">
Filter by date
To filter your metrics by week, month, year or a custom time period, select dates on the calendar and click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075416411/2020-11-03_16-26-35.png" alt="2020-11-03_16-26-35.png">
Select Day or Week to change the view for the given time period 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075202432/2020-11-03_16-35-16.png" alt="2020-11-03_16-35-16.png" width="606" height="556">
Filter by completion
Toggle to see how many people landed on, interacted with, answered and completed your videoask on your graph.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075203232/2020-11-03_16-39-00.png" alt="2020-11-03_16-39-00.png" width="200" height="202">
<ul>
<li>
Landed - how many times people opened your videoask link </li>
<li>
Interacted - how many times people opened your videoask link and clicked on it </li>
<li>
Answered - how many times people answered at least one question in your videoask</li>
<li>
Completed - how many times people submitted their answer to your videoask.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075204972/2020-11-03_16-38-27.png" alt="2020-11-03_16-38-27.png" width="559" height="508">
<h2>View metrics per videoask step</h2>
To view stats per step of your videoask, select the Steps tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075422971/2020-11-03_16-46-12.png" alt="2020-11-03_16-46-12.png" width="651" height="384"></h2>
Note: If you have <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">skipped data collection</a> for a step, no data will appear here.
Click each step to view a summary of all the responses you've received so far. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360075206252/2020-11-03_16-23-12.png" alt="2020-11-03_16-23-12.png"></h2>
If you would like to conduct more advanced analysis of the responses you receive, you can do so by <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">downloading a .csv or .xlsx file</a> of your responses or take advantage of our integration with <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>.

View your metrics and answers per step

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

You've made a videoask! To start collecting answers, share it with a link, embed it on your site or app, or use the VideoAsk widget. 
You can also <a href="https://www.videoask.com/help/share-your-answers" target="_self">share your answers</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_self">share and embed your entire videoask inbox.</a>
For more advanced embed options, check out <a href="https://videoask.zendesk.com/hc/en-us/articles/360048142672" target="_self">this article</a>.
 <iframe src="//fast.wistia.com/embed/iframe/43pvqkniey" width="640" height="360" frameborder="0" allowfullscreen=""></iframe> 
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128031/homebuyer_survey.png" alt="homebuyer_survey.png" width="357" height="492">
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128491/share_link.png" alt="share_link.png" width="472" height="162">
3. To get the link of a videoask that has already received responses, go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909352/share_this_videoask.png" alt="share_this_videoask.png" width="473" height="167">
4. Copy the link for your videoask. Or to test it without submitting answers, get the link for preview mode. Here you can also <a href="https://www.videoask.com/help/how-to-use-variables" target="_self" rel="undefined">add variables to your videoask url.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909892/share_videoask.png" alt="share_videoask.png">
<h2>Get the videoask widget</h2>
1. Click the Widget tab. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074212232/2020-10-26_18-08-09.png" alt="2020-10-26_18-08-09.png" width="436" height="594">
2. Type any call to action overlay text, if desired. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397911/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="511" height="515">
3. Choose the widget style, position (left or right), and border color.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074398611/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="479" height="483">
4. If you would like site visitors to be able to dismiss your widget, then toggle the Dismissable option on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397951/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="534" height="538">
5. As you build the widget, your changes will be reflected in the preview. Toggle between desktop and mobile to compare how your widget will appear on different devices, or click expand to view it full screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074212852/2020-10-26_18-19-02.png" alt="2020-10-26_18-19-02.png">
6. When you're happy with your widget design, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397991/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="544" height="548">
7. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130711/copy_code.png" alt="copy_code.png" width="571" height="421">
8. Paste the widget code inside the &lt;body&gt; tags of your page. 
Note: You must have an SSL certificate to allow a widget to open on your page. Otherwise it will open in a new tab.
Interested in multiple widgets on one page, delayed widget load or other options? Learn more about our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options</a>.
<h2>Embed your videoask with an iframe</h2>
1. Click Embed in the share panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130831/embed_videoask.png" alt="embed_videoask.png" width="367" height="449">
2. Click Copy code. Paste this code into your page or app's code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070131371/copy_embed_code.png" alt="copy_embed_code.png" width="460" height="385">
Embed requirements
<ul>
<li class="wysiwyg-text-align-left">Your site must be compatible with iframes to use this embed code.</li>
<li class="wysiwyg-text-align-left">Your website needs to have an SSL certificate (using https://). </li>
<li class="wysiwyg-text-align-left">Make sure to copy embed code provided here. Permissions are included in it to connect site visitors' camera and microphone. Attempting to embed your videoask without using the embed code above, could result in video/audio recording failing.</li>
</ul>
That's all there is to it! If you have any problems with embedding your videoask, you can contact us through the link at the bottom of this page.
Trying to embed your videoask inline on a Wix website? <a href="https://www.videoask-wix.com/" target="_self">Read more here</a>. 
Looking to embed a videoask in a native app? <a href="https://videoask.zendesk.com/hc/en-us/articles/360043110611" target="_self" rel="undefined">Follow these instructions.</a>
Learn what else you can do with our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_self" rel="undefined">advanced embed options</a>.

Sharing & embedding your videoasks

If you would like to "close" a videoask to stop receiving replies or redirect respondents after they view your response, this can be done by choosing the reply answer type.
<h1>To set the answer type:</h1>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)

Set reply answer type

By default, only you can see the interactions people have with your videoask. By setting them as shareable or private, you can choose to share all interactions at once or individual answers or replies one at a time. Keep reading to learn how!
Learn how to share your entire videoask's inbox and filter it by tags <a href="https://www.videoask.com/help/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">here</a>. 
 
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses to a videoask private or shareable (public) in Settings</li>
<li>By making each individual answer or reply to a videoask private or shareable (public) in the Share panel</li>
</ul>
 
To share all interactions in your videoask Settings:
1. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305732/share_your_answers_1.png" alt="share_your_answers_1.png" width="573" height="267">
2. Toggle the Make all interactions shareable switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477371/Group_141.png" alt="Group_141.png">
Tip: Making all interactions shareable in one go can be useful when you want to export your data, or integrate VideoAsk with a third party application, like Zapier.
<ul>
<li>You can also choose whether to Include replies or not </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="379" height="106"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared interactions will also include any subsequent replies to the initial answers you collected.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481491/Screen_Shot_2020-09-02_at_4.10.21_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.21_PM.png" width="587" height="286">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266152/Screen_Shot_2020-09-02_at_4.10.45_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.45_PM.png" width="587" height="297">
 
To share individual answers in the Share panel:
1. Go to a videoask that already has some answers.
2. Select the answer that you want to share.
3. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305772/share_your_answers_3.png" alt="share_your_answers_3.png" width="598" height="406">
4. Toggle the switches to make the individual answer or the entire interaction shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481091/Screen_Shot_2020-09-02_at_4.03.01_PM.png" alt="Screen_Shot_2020-09-02_at_4.03.01_PM.png" width="382" height="398">
Now you can copy and share the link of your answer, and people who receive the link will be able to see the answer.
 
If you toggle off the switch and set the answer to private, people will see the following screen when they open the link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
 
To share individual subsequent replies in the Share panel:
1. Go to a videoask that already has some answers and replies.
2. Select the reply that you want to share.
3. Click Share.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360073629871/share_reply_2.png" alt="share_reply_2.png">
4. Toggle the switch to make the individual reply shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360073629851/share_reply.png" alt="share_reply.png" width="450" height="157">

Share your interactions

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="https://help.videoask.com/hc/en-us/articles/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

Frequently asked questions

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h1>Download a video answer or reply</h1>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h1> </h1>
<h1>Download videos from your videoask</h1>
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
2. Select Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click Download and choose Download file or Add to Dropbox
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360069118872/Screen_Shot_2020-09-17_at_1.39.08_PM.png" alt="Screen_Shot_2020-09-17_at_1.39.08_PM.png" width="492" height="609"></h1>
<h2>Download raw video files</h2>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, you can do so if you know what format the original video file was created in.
Note: If you do not know or are unable to guess the proper format for the video file, this process will not work.
1. Copy and paste the answer url into your browser
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png">
2. Once the video has loaded, right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686671/2020-09-21_15-31-35.png" alt="2020-09-21_15-31-35.png">
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

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How It Works

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