If you reuse your brand on different videoasks and want to stay consistent in videoask appearance, then creating default brand settings will save you time. 
Don't have a brand yet? <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">Learn how to set up a brand</a>.
<h2>Set default brand language, colors and button shape</h2>
1. From your user menu, select your organization's Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072514432/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="492" height="514">
2. Select a brand to set default settings for it
<img src="https://videoask.zendesk.com/hc/article_attachments/360072752151/2020-10-13_17-26-15.png" alt="2020-10-13_17-26-15.png" width="490" height="532">
3. Choose a default language
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751731/2020-10-13_17-22-31.png" alt="2020-10-13_17-22-31.png" width="521" height="336">
4. Select default videoask colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360072751831/2020-10-13_17-22-05.png" alt="2020-10-13_17-22-05.png" width="537" height="414">
5. Set a default button border radius<img src="https://videoask.zendesk.com/hc/article_attachments/360072514092/2020-10-13_17-22-58.png" alt="2020-10-13_17-22-58.png" width="533" height="340">
That's it! Now whenever you select this brand, these settings will be applied to your videoasks.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default brand settings

Invite colleagues, students or clients to manage and collaborate on your videoasks. 
<h2>Name your Organization</h2>
Your organization name will appear in invitations to team members.
1. Open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360072364212/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="431" height="451">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360072595231/2020-10-12_17-44-11.png" alt="2020-10-12_17-44-11.png" width="361" height="662">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="521" height="222">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589611/2020-10-12_17-19-34.png" alt="2020-10-12_17-19-34.png" width="495" height="239">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2>Invite Team Members</h2>
Inviting a team member will give access and permission to edit all content.
Note: This functionality is still in beta. Full permissions and restricted access to specific videoasks will be released in version 2.0. 
1. Under the Team tab, select +New member
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589571/2020-10-12_17-18-26.png" alt="2020-10-12_17-18-26.png" width="458" height="228">
2. Enter the email address of the person you would like to invite and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360072589631/2020-10-12_17-21-21.png" alt="2020-10-12_17-21-21.png" width="438" height="212">
3. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363092/2020-10-12_17-54-50.png" alt="2020-10-12_17-54-50.png" width="481" height="248">
4. Add or remove team members at any time. The total number of seats used and available on your plan will be displayed at the top of your team member list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072363152/2020-10-12_17-21-46.png" alt="2020-10-12_17-21-46.png" width="582" height="229">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2>Switch Organizations</h2>
1. Click your user menu and Switch organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360072365192/2020-10-12_17-37-38.png" alt="2020-10-12_17-37-38.png" width="535" height="560">
2. A list of the teams you are a part of will drop down. Select the desired team. You will be switched to the dashboard for that organization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072592191/2020-10-12_17-46-38.png" alt="2020-10-12_17-46-38.png" width="246" height="454">
<h2>Notifications</h2>
You can manage the email notifications you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="622" height="341">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png">

Teams and Organizations

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
To connect these apps:
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. To do this, you can download a .csv or .xlsx file.
To download the responses of your videoask:
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360069901732/download.png" alt="download.png" width="553" height="271">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360070120191/choose_file_type.png" alt="choose_file_type.png" width="591" height="389">
3. Open with your preferred spreadsheet software
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
</ul>
If you would like to automate the process and add new entries to a spreadsheet like Google Sheets or Airtable each time you receive a new response, this can be done via the <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>.

Export responses to a .csv or .xlsx file

Are you looking for a way to reach out to people in a personal way online? With VideoAsk, you can record yourself asking a question, and send it to people who can answer in the same way. Read on to find out how to strike up a personalized video conversation.
<iframe src="//fast.wistia.com/embed/iframe/086vwzyz24" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<h2>To create your first videoask</h2>
1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673532/Group_158.png" alt="Group_158.png">
Now you’ll see two options:
 <img src="https://videoask.zendesk.com/hc/article_attachments/360067673492/Screen_Shot_2020-09-07_at_1.17.00_PM.png" alt="Screen_Shot_2020-09-07_at_1.17.00_PM.png">
 
2. Click Record a video to record yourself asking a question! This is a great way to make your interactions more human.
3. Optionally, toggle the +Notes switch to enable speaker notes for yourself.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876071/MFV_3_1.png" alt="MFV_3_1.png" width="651" height="374">
<h3 class="wysiwyg-text-align-center">Tip: You can write anything here that might be helpful while recording. The final video won’t show these notes, it’s just your personal prompt box. </h3>
4. Hit the big red Record button to start recording.
3, 2, 1… action!
You now have up to 2 minutes to ask your first question. Don’t worry though, you don’t have to be a one take wonder to get it right. 
5. Click No to give it another go, or Yes if you’re ready to share your videoask with the world.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876091/MFV_4_1.png" alt="MFV_4_1.png" width="572" height="317">
6. You can add some overlay text to your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673752/Screen_Shot_2020-09-07_at_1.28.51_PM.png" alt="Screen_Shot_2020-09-07_at_1.28.51_PM.png" width="605" height="286">
People watching your videoask will see this text while playing your video. You can take a look at what the video will look like with the text in the preview area.
You can choose to turn on fit video here. This will make sure that entire video is shown by disabling auto-cropping.
<table class=" wysiwyg-text-align-center" style="height: 336px;" width="717">
<tbody>
<tr style="height: 66px;">
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674192/Screen_Shot_2020-09-07_at_1.51.02_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.02_PM.png" width="331" height="61"></td>
<td style="width: 347px; height: 66px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674212/Screen_Shot_2020-09-07_at_1.51.08_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.08_PM.png" width="341" height="60"></td>
</tr>
<tr style="height: 270px;">
<td style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674252/Screen_Shot_2020-09-07_at_1.51.57_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.57_PM.png" width="336" height="265"></td>
<td class="wysiwyg-text-align-center" style="width: 347px; height: 270px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360067674232/Screen_Shot_2020-09-07_at_1.51.15_PM.png" alt="Screen_Shot_2020-09-07_at_1.51.15_PM.png" width="335" height="260"></td>
</tr>
</tbody>
</table>
7. Then select Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673792/Screen_Shot_2020-09-07_at_1.30.09_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.09_PM.png" width="622" height="296">
a. Click Open and toggle the switches to select how you want people to answer your question. You can let them choose between Video, Audio and Text, or only enable one or two of these options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673812/Screen_Shot_2020-09-07_at_1.30.53_PM.png" alt="Screen_Shot_2020-09-07_at_1.30.53_PM.png" width="613" height="268">
You can also set a <a href="https://videoask.zendesk.com/hc/en-us/articles/360036298791" target="_blank" rel="noopener">time limit</a> on video or audio answers (up to 5 minutes) if you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>
b. Click Multiple-Choice to post your videoask as a multiple choice question. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067673852/Screen_Shot_2020-09-07_at_1.32.03_PM.png" alt="Screen_Shot_2020-09-07_at_1.32.03_PM.png" width="646" height="309">
<ul>
<li>
Click +Add another choice to add more options. You can have up to twenty six choices
</li>
<li>You can choose to Enable multiple selection.</li>
<li>You can also opt to Skip data collection if you don't want to collect answers on this step (this can be great when using the multiple-choice answer type as a navigational tool through your videoask)</li>
</ul>
c. Click Calendar to use our calendar integrations to set up a meeting.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876271/Group_159.png" alt="Group_159.png" width="592" height="273">
You can read more about integrating with <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>.
d. Click Net Promoter Score to collect NPS Feedback. You can read more <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self">here</a>! (Note: this is a premium feature that is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876431/Screen_Shot_2020-09-07_at_1.45.39_PM.png" alt="Screen_Shot_2020-09-07_at_1.45.39_PM.png" width="650" height="287"> 
9. When you’re done, click Continue.
10. It’s time to customize your videoask. You can give it a title, choose to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">request contact details</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent</a> from your respondents, select its <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_self">language</a>, and customize its colors. If you're on the <a href="https://www.videoask.com/pricing" target="_self">Brand plan</a>, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_self">edit the branding</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067876691/Screen_Shot_2020-09-07_at_1.56.50_PM.png" alt="Screen_Shot_2020-09-07_at_1.56.50_PM.png" width="664" height="371">
11. Hit Create videoask when you feel like you’re ready to share your videoask with the world.
For more ways to create a videoask:
<ul>
<li>Find out how to upload videos and GIFs <a href="https://help.videoask.com/hc/en-us/articles/360039602571-Upload-a-video-or-GIF" target="_self">here</a>.</li>
<li>Check out <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">this</a> article about creating multi step videoasks.</li>
</ul>

My first videoask

Talking on camera can be tricky, but with a few simple tips anyone can master the art of making great videos. Watch this quick video to learn how to make an interactive and engaging videoask. 
<iframe src="//fast.wistia.com/embed/iframe/wyzbg06asx" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
Not everyone's a pro at being on camera. With VideoAsk, you don't have to be. Follow these 5 tips to create a videoask that's engaging, interactive, and, well... totally you.
<h1>1. Pick the right space</h1>
<ul>
<li>Avoid dark, dingy corners and harsh backlighting in favor of a bright space with plenty of natural light.</li>
<li>You'll also want a quiet space without too much going on in the background to avoid unwanted distractions.</li>
</ul>
<h1>2. Find your best angle</h1>
<ul>
<li>Find your best angle, and center yourself in the shot.</li>
<li>Computer or laptop cameras will do the trick, but phone cameras are even better. Back cameras are usually higher quality than front cameras, so set up your phone or ask a friend to help you record to get the best shot.</li>
<li>Don't forget, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_self">upload a video</a> to your videoask instead of recording it on the spot.</li>
</ul>
<h1>3. Get to the point</h1>
<ul>
<li>You want viewers to get to the good stuff as soon as they hit play.</li>
<li>Start talking immediately after the countdown to avoid that dreaded dead second before your videoask starts playing.</li>
<li>If you're worried about forgetting what to say, you can include speaker notes to prompt you. If you have more than one question to ask, break it up into steps to keep the flow of your videoask.</li>
</ul>
<h1>4. Be yourself</h1>
<ul>
<li>VideoAsk is all about keeping it real. You can find a balance between being casual and professional to really compel your audience to answer your VideoAsk.</li>
<li>Sit up straight, smile, and speak clearly to keep people engaged.</li>
<li>It's okay to have speaker notes, but don't stick too strictly to a script. This is your chance to show your audience who you really are– use it!</li>
</ul>
<h1>5. Spice it up! </h1>
<ul>
<li>You don't have to be all work and no play. Get creative with your videoask to add your own personal touch.</li>
<li>Use props, or include a special guest to really grab people's attention. If you're really camera shy, you don't even have to show your face. Remember, the sky's the limit with VideoAsk.</li>
</ul>
 
Follow these tips, and you're on your way to becoming a VideoAsk aficionado. Because the best interface is your face.

5 tips for making a better videoask

Your VideoAsk plan includes a monthly audio and video processing limit. You can check how much data you’ve used on a counter under the Plan &amp; Billing section of your account.
Minutes are generated when you or your respondents generate video (or audio) content on VideoAsk. The counter will reset every month on your subscription date, and unused minutes can’t be carried over to the next month.
To check your counter:
1. Go to Plan &amp; Billing. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360056631551/Counter_Plan_and_Billing.png" alt="Counter_Plan_and_Billing.png">
Now you’ll see the counter showing how many minutes of audio and video processing you have used toward your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056482832/Counter_Counter.png" alt="Counter_Counter.png" width="557" height="389">
If you need more minutes, click Change my plan to upgrade to a plan with a higher limit.

Check your current processing usage

If you want to use a secondary camera or microphone, you don’t have to go to your browser settings anymore. Here’s how you can do it directly in the app.
To select your camera and microphone:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058767631/Screen_Shot_2020-06-03_at_2.02.46_PM.png" alt="Screen_Shot_2020-06-03_at_2.02.46_PM.png" width="362" height="330">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058608772/Screen_Shot_2020-06-03_at_2.57.30_PM.png" alt="Screen_Shot_2020-06-03_at_2.57.30_PM.png" width="541" height="659">
3. Click Select camera to choose how you want to record your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058609372/Select_camera_Video.png" alt="Select_camera_Video.png">
<aside>
Tip! Install the <a href="https://snapcamera.snapchat.com/" target="_self">Snap Camera</a> to start using fun filters in your videoasks. But beware, it’s highly addictive.
</aside>
4. Click Select microphone to choose how you want to record your audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058768811/Select_camera_Audio.png" alt="Select_camera_Audio.png">
Now you can start recording your videoask, and your camera and microphone settings will be saved for next time.

Select your camera and microphone

If you’re a little camera shy or you already have a video recorded, try out our video library, or upload your own video. 
To upload a video:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339291/New_videoask.png" alt="New_videoask.png" width="338" height="308">
2. Click Webcam or Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059178272/Webcam_Library.png" alt="Webcam_Library.png" width="474" height="577">
3. Select one of the upload methods to add a video or GIF:
If you selected Webcam, click Upload a video file and choose the file you want to upload from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059339371/Screen_Shot_2020-06-10_at_1.17.54_PM.png" alt="Screen_Shot_2020-06-10_at_1.17.54_PM.png">
If you selected Library:
a. Click Upload to add a video from your device or drag and drop it into the upload area. The file size limit for uploads is 300MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049491851/Upload_Upload.png" alt="Upload_Upload.png" width="430" height="689">
b. Click Pexels videos to take upload a video from the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488411/Upload_Pexels.png" alt="Upload_Pexels.png" width="438" height="726">
c. Click Giphy to use a GIF from the Giphy library:
<img src="https://videoask.zendesk.com/hc/article_attachments/360049488811/Upload_Gif.png" alt="Upload_Gif.png" width="449" height="746">
You can scroll through videos and GIFs in the library or type keywords in the Search field to find what you’re looking for.
4. When you found the perfect background for your question, click Next step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712031/Screen_Shot_2020-03-09_at_5.01.20_PM.png" alt="Screen_Shot_2020-03-09_at_5.01.20_PM.png">
5. Add your question as overlay text to the selected video. People will see this when they open your videoask.
6. Toggle the Darken video for text readability and Fit video switches to adjust your video settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712091/Screen_Shot_2020-03-09_at_5.02.14_PM.png" alt="Screen_Shot_2020-03-09_at_5.02.14_PM.png">
7. Click Next step.
8. Choose how you want people to answer your question:
<img src="https://videoask.zendesk.com/hc/article_attachments/360051585952/Screen_Shot_2020-03-09_at_5.07.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.07.30_PM.png">
You can read more about these options in the Record your own video section of this article.
9. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712631/Screen_Shot_2020-03-09_at_5.11.30_PM.png" alt="Screen_Shot_2020-03-09_at_5.11.30_PM.png">
10. Customize your videoask, and hit Create when ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360051712671/Screen_Shot_2020-03-09_at_5.12.18_PM.png" alt="Screen_Shot_2020-03-09_at_5.12.18_PM.png">

Upload a video or GIF

Screen sharing is great for presenting and explaining visuals or for troubleshooting. From now on, you can use VideoAsk to share your screen with your audience while recording your voiceover audio. Read on to find out how.
<aside>
Note! Screen sharing is only available in the desktop version of the VideoAsk app.
</aside>
To create a screen recording:
1. Click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057809731/Screen_share_New_VA.png" alt="Screen_share_New_VA.png" width="360" height="327">
2. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810271/Screen_share_Webcam.png" alt="Screen_share_Webcam.png" width="416" height="605">
3. Click Share your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810311/Screen_share_Share.png" alt="Screen_share_Share.png">
4. Select the screen you want to record and click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653432/Screen_share_Screen_select.png" alt="Screen_share_Screen_select.png" width="600" height="567">
5. Now you’ll be redirected to the tab you selected: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653812/Screen_share_Selected_screen.png" alt="Screen_share_Selected_screen.png">
6. Go back to the videoask tab and hit RECORD.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057653872/Screen_share_Record.png" alt="Screen_share_Record.png">
7. To interact with the screen you’re sharing, go back to that tab you’re recording. Now you can scroll up and down and click on the page you're sharing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810871/Scfeen_share_Scroll.png" alt="Scfeen_share_Scroll.png">
8. When you’re done, click Stop.
9. Go back to the VideoAsk tab where you can rewatch the recording. Click Yes if you’re happy with it, or No to give it another go.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654092/Screen_share_Yes_No.png" alt="Screen_share_Yes_No.png">
10. Add some overlay text, adjust your settings, then click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654152/Screen_share_Next_step.png" alt="Screen_share_Next_step.png">
11. Choose how you want people to answer your videoask, and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057654212/Screen_share_Continue.png" alt="Screen_share_Continue.png">
12. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360057810951/Screen_share_Create.png" alt="Screen_share_Create.png">
Your screen recording is ready to be shared with the world.
<aside>
Tip! You can also share your screen when you’re replying to people, not just when you’re creating a new videoask. Follow the steps above after hitting Reply to do so.
</aside>

Share your screen with VideoAsk

If you have more than one question on your mind, you can share a multi step videoask as a single string of questions with your respondents. Read on to find out how.
<iframe src="//fast.wistia.com/embed/iframe/7ack1tpjtn" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To create a multi step question:
1. Select the videoask you want to add more steps to.
2. Click + Add more steps or Edit this Videoask to add more questions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043534852/MFVA_Multi_Step_Intro.png" alt="MFVA_Multi_Step_Intro.png" width="580" height="727">
3. Now you’ll see the steps you already have in your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043149171/MFVA_MultiStep.png" alt="MFVA_MultiStep.png">
You can click Delete this question to remove a step, or Edit this step to replace videos and update overlay text or answers on the fly. 
Note: You can change the answer type under Edit this step.
4. Click Add another question to record or upload a new video.
5. Drag and drop steps to rearrange the order of your questions.
6. Repeat until you’ve asked everything you wanted to ask.

Create a multi step videoask

Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. 
To duplicate a videoask:
1. Click the three dots next to the videoask you want to duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779">
2. Click Duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png">
The duplicate instantly shows up in the list of your videoasks as a copy of the original. 
If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.

Duplicate your videoask

Once you've created and shared your videoask, you'll want to see and reply to your answers.
<iframe src="//fast.wistia.com/embed/iframe/dwp76l1vwu" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To see, manage and reply to your answers, first open the app or log into your account from your browser.
Answers in your Browser
1. Log into your account. You'll see all of your videoasks on the left, and all of your interactions appear in a feed in the center. Click on any interaction to view it, on the right.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232192/videoask_results_1.png" alt="videoask_results_1.png">
2. View your interactions/answers for each videoask by clicking on one:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232172/videoask_results_2.png" alt="videoask_results_2.png">
Now you can see all the people who've replied to your videoask. Click one to view it. If you have collected contact details, you can reply to your answers with the green Reply button.
3. Click Conversations to view them. Any interactions where you replied will be stored here.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276951/videoask_results_3.png" alt="videoask_results_3.png">
4. You can view the interactions with each step of your videoask by clicking Steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232212/videoask_results_4.png" alt="videoask_results_4.png">
To view answers to a step, simply click the one you want on the right panel.
5. You can download all of your answers in CSV format, to open in a spreadsheet application like Excel or Google Sheets, by clicking this button:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276971/videoask_results_5.png" alt="videoask_results_5.png">
Video and audio questions are transcribed automatically, so you'll see them in your spreadsheet of interactions.
Answers in the videoask iOS app
1. Open VideoAsk, and tap on the videoask you want to see the answers to:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043276991/videoask_results_6.png" alt="videoask_results_6.png" width="350" height="622">
2. Now you can see your answer in your inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043232232/videoask_results_7.png" alt="videoask_results_7.png" width="350" height="623">
3. Tap on any answer to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277011/videoask_results_8.jpg" alt="videoask_results_8.jpg" width="350" height="623">
If you collected name and email, you can also reply from here.
4. Tap Conversations to view them:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043277031/videoask_results_9.jpg" alt="videoask_results_9.jpg" width="350" height="623">
You can download all of your interactions by tapping Share, and choosing the Export answers (.csv) option.

View your answers and reply to your respondents

Are you looking for a way to categorize your respondents and create a neat inbox? A great way to tidy up your answers is to add tags to them.
By adding one or more tags to your answers, you’re creating categories that you can later use to sort and filter answers in your inbox. 
To start tagging:
1. Select a videoask that already has some answers and click Tag this Human (or the name of your respondent, if you know who they are).
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887071/Tag_this_Human.png" alt="Tag_this_Human.png">
2. Type the name of your new tag and click + to save it. In this example I’ll create a tag to categorize anonymous answers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720392/Tag_Anonymous.png" alt="Tag_Anonymous.png" width="374" height="238">
<aside>
Tip! If you want to know who your respondents are, you can add a contact form to your videoask. Check out this article to find out how.
</aside>
3. Now you’ll see a list of all the tags you’ve created. Toggle the switches to add them to the answer, click + New tag to create another tag or Done to save your changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720452/Tag_Switches.png" alt="Tag_Switches.png" width="378" height="440">
<aside>
Tip! If you’ve created several tags already, you can use the Search bar to easily find the one you’re looking for. 
</aside>
4. The Tag icon is now highlighted in yellow next to the answer you just tagged, and you can click it to edit your tags: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059720492/Tag_Tagged_as.png" alt="Tag_Tagged_as.png" width="261" height="203">
5. Now that you’ve tagged your answers, you can also use the dropdown list to filter them based on tags:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059887571/Tag_Dropdown.png" alt="Tag_Dropdown.png">

Tag answers to your videoasks

If you want to find out how your respondents interacted with your videoask, you can now head to the Metrics section to dig into the data. 
Here you’ll see when people submitted their answers and which device they used, among other things.
To view your metrics:
1. Select a videoask that already has some answers and click Metrics. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360059979511/Metrics.png" alt="Metrics.png">
Here are a few examples of what you can look at in the Metrics section:
Click the names of the devices to see how many answers you have from a specific device:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059812052/Metrics_Mobile.png" alt="Metrics_Mobile.png">
Untoggle the Unique switch to see how many visitors you had altogether. By default, you’ll see the number of unique visits from an IP address here:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059812172/Metrics_Unique.png" alt="Metrics_Unique.png">
Click Day or Week to to see answers from a different time frame:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059812232/Metrircs_Week.png" alt="Metrircs_Week.png">
You can also toggle the switches to see how many people landed on, interacted with, answered and completed your videoask.
<ul>
<li>
Landed shows how many times people opened your videoask link, </li>
<li>
Interacted shows how many times people opened your videoask link and clicked on it, </li>
<li>
Answered shows how many times people answered at least one question in your videoask,</li>
<li>
Completed shows how many times people submitted their answer to your videoask. </li>
</ul>

View your Metrics

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

You've made a videoask! To start collecting answers, share it with a link, embed it on your site or app, or use the VideoAsk widget. 
You can also <a href="https://www.videoask.com/help/share-your-answers" target="_self">share your answers</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_self">share and embed your entire videoask inbox.</a>
For more advanced embed options, check out <a href="https://videoask.zendesk.com/hc/en-us/articles/360048142672" target="_self">this article</a>.
 <iframe src="//fast.wistia.com/embed/iframe/43pvqkniey" width="640" height="360" frameborder="0" allowfullscreen=""></iframe> 
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128031/homebuyer_survey.png" alt="homebuyer_survey.png" width="357" height="492">
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070128491/share_link.png" alt="share_link.png" width="472" height="162">
3. To get the link of a videoask that has already received responses, go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909352/share_this_videoask.png" alt="share_this_videoask.png" width="473" height="167">
4. Copy the link for your videoask. Or to test it without submitting answers, get the link for preview mode. Here you can also <a href="https://www.videoask.com/help/how-to-use-variables" target="_self" rel="undefined">add variables to your videoask url.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069909892/share_videoask.png" alt="share_videoask.png">
<h2>Get the videoask widget</h2>
1. Click Widget in your share panel. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130031/Get_the_code.png" alt="Get_the_code.png" width="437" height="561">
2. Choose the widget style, border color, position, and write any call to action overlay text. While building you can preview how the widget will appear on desktop and mobile devices.
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130171/widget_type.png" alt="widget_type.png">
3. When you're happy, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069911292/get_the_code_for_real.png" alt="get_the_code_for_real.png" width="377" height="377">
3. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130711/copy_code.png" alt="copy_code.png" width="571" height="421">
4. Paste the widget code inside the &lt;body&gt; tags of your page. 
Note: You must have an SSL certificate to allow a widget to open on your page. Otherwise it will open in a new tab.
Interested in multiple widgets on one page, delayed widget load or other options? Learn more about our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options</a>.
<h2>Embed your videoask with an iframe</h2>
1. Click Embed in the share panel. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070130831/embed_videoask.png" alt="embed_videoask.png" width="367" height="449">
2. Click Copy code. Paste this code into your page or app's code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070131371/copy_embed_code.png" alt="copy_embed_code.png" width="460" height="385">
Embed requirements
Your site must be compatible with iframes to use this embed code.
Your website needs to have an SSL certificate (using https://). 
Make sure to copy embed code provided here. Permissions are included in it to connect site visitors' camera and microphone. Attempting to embed your videoask without using the embed code above, could result in video/audio recording failing.
<div class="common-app-components__InlineBanner-a63108-80 dRHVqe">
 
</div>
That's all there is to it! If you have any problems with embedding your videoask, you can contact us through the link at the bottom of this page.
Trying to embed your videoask inline on a Wix website? <a href="https://www.videoask-wix.com/" target="_self">Read more here</a>. 
Looking to embed a videoask in a native app? <a href="https://videoask.zendesk.com/hc/en-us/articles/360043110611" target="_self">Follow these instructions</a>

Sharing & embedding your videoasks

If you would like to "close" a videoask to stop receiving replies or redirect respondents after they view your response, this can be done by choosing the reply answer type.
<h1>To set the answer type:</h1>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)

Set reply answer type

By default, only you can see the answers to your videoask. By setting them as shareable or private, you can choose to share all of your answers at once or individual answers on at a time. Keep reading to learn how!
Learn how to share your entire videoask's inbox and filter it by tags <a href="https://www.videoask.com/help/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">here</a>. 
 
You can make your answers shareable in two ways:
<ul>
<li>By making all answers to a videoask private or shareable (public) in Settings</li>
<li>By making each individual answer to a videoask private or shareable (public) in the Share panel</li>
</ul>
 
To share all answers in your videoask Settings:
1. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305732/share_your_answers_1.png" alt="share_your_answers_1.png" width="573" height="267">
2. Toggle the Make all answers shareable switch.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477371/Group_141.png" alt="Group_141.png">
Tip: Making all answers shareable in one go can be useful when you want to export your data, or integrate VideoAsk with a third party application, like Zapier.
<ul>
<li>You can also choose whether to Include replies or not </li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="379" height="106"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared interactions will also include any subsequent replies to the initial answers you collected.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481491/Screen_Shot_2020-09-02_at_4.10.21_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.21_PM.png" width="587" height="286">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266152/Screen_Shot_2020-09-02_at_4.10.45_PM.png" alt="Screen_Shot_2020-09-02_at_4.10.45_PM.png" width="587" height="297">
 
To share individual answers in the Share panel:
1. Go to a videoask that already has some answers.
2. Select the answers that you want to share, or create a new answer.
3. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360062305772/share_your_answers_3.png" alt="share_your_answers_3.png" width="598" height="406">
4. Toggle the switches to make the individual answer or the entire interaction shareable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067481091/Screen_Shot_2020-09-02_at_4.03.01_PM.png" alt="Screen_Shot_2020-09-02_at_4.03.01_PM.png" width="382" height="398">
Now you can copy and share the link of your answer, and people who receive the link will be able to see the answer.
 
If you toggle off the switch and set the answer to private, people will see the following screen when they open the link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">

Share your answers

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="https://help.videoask.com/hc/en-us/articles/360044119891" target="_self">'Live Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>.
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.
How can I add GDPR consent to my videoasks?
Option a) Edit the contact form heading and button to include a consent message and a consent call to action button, by <a href="https://help.videoask.com/hc/en-us/articles/360041763611-Customize-the-text-of-your-VideoAsk-interface" target="_self">editing your interface texts</a>.
Option b) Create a videoask step asking for consent and outline the general terms. Give the respondent the choice to continue or not using a multiple-choice answer. <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_self">Use logic</a> to allow them to continue or <a href="https://help.videoask.com/hc/en-us/articles/360037987151-Redirect-to-URL" target="_self">send them packing</a> ;)

Frequently asked questions

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h1>Download a video answer or reply</h1>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360069190511/Select_response.png" alt="Select_response.png" width="650" height="308">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h1> </h1>
<h1>Download videos from your videoask</h1>
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360069218591/Edit_settings.png" alt="Edit_settings.png" width="475" height="146">
2. Select Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360069218531/Edit_video_step.png" alt="Edit_video_step.png" width="338" height="371">
3. Click Download and choose Download file or Add to Dropbox
<h1 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360069118872/Screen_Shot_2020-09-17_at_1.39.08_PM.png" alt="Screen_Shot_2020-09-17_at_1.39.08_PM.png" width="492" height="609"></h1>
<h1>Download raw video files</h1>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, then you can do so with the following steps:
1. Copy the video url
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png" width="384" height="420">
2. Right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
3. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
4. For all recordings not made on an iPhone, replace "mp4" with "webm" and hit Enter.
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
5. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">

Download your videos

Do you want your responders to get the best quality recording for your use case? Find out when it's best to use Live Recording, and when to opt in to using Uploaded Recording. 
NOTE: Live Recording is the default setting for all videoasks created after August 19, 2020. To change from Live Recording to Uploaded Recording, go into Settings for your videoask and scroll down to Recording:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065255751/image__1_.png" alt="image__1_.png" width="372" height="159">
<h1>What is an Uploaded Recording?</h1>
VideoAsk captures the video or voice recording of the respondent on their device, and uploads it when the respondent confirms that they're ready.
We record via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Live Recording is only an option for respondents. 
<h1>What is a Live Recording?</h1>
VideoAsk streams the video or voice recording and records it in real-time on the server. If the respondent does not confirm, VideoAsk doesn't store the recording.
Live recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Live recording is not yet implemented for threaded replies, only for initial answers.
</aside>
Why choose Live Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough. 
</li>
</ul>
What's the key difference between Uploaded and Live Recording?
<ul>
<li>Network speed is not relevant for Uploaded Recording, as it's just uploading a file from your device.
</li>
<li>Live Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection. 
</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: Testimonials, Compilation videos 
Choose Live Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer support, Lead generation
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always just upload a pre-recorded video instead. In this case, the only limitation that we impose is a max file size of 200Mb. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to answer via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360058333091/Screenshot_2020-05-28_at_06.38.13.png" alt="Screenshot_2020-05-28_at_06.38.13.png" width="242" height="110">

What's the difference between an Uploaded Recording and a Live Recording? 

With a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> or above plan, you can use Conditional Logic in your multi step videoasks to skip steps, or to take people down a different path depending on their answers to previous questions. 
<iframe src="//fast.wistia.com/embed/iframe/t498iyj17c" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
To use Conditional Logic:
1. Open up a multi step videoask or start adding steps to a one step one. You’ll see the Conditional Logic options under each step:<img src="https://videoask.zendesk.com/hc/article_attachments/360043144711/MFVA_Conditional_Logic.png" alt="MFVA_Conditional_Logic.png">
 
2. Click the dropdown arrow next to a condition to see available options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360043539972/MFVA_Conditional_Logic_Dropdown.png" alt="MFVA_Conditional_Logic_Dropdown.png" width="350" height="606">
<h3 class="wysiwyg-text-align-center">Tip: Conditional Logic works best with Multiple Choice questions. For example, if someone answers No to a Yes/No question, you can skip follow up questions. You can also take people down different paths, for example, you can have Dog person and a Cat person follow up questions based on previous answers.</h3>

How to use conditional logic

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> or above plan, you can control the length of video or audio answers people give to your videoasks.
For a new videoask:
1. Create a new videoask and select Open as the answer type. 
2. Select Video or Audio as one of the formats.
3. Toggle the Video/Audio length switch. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360043115992/MFVA_Control_Length.png" alt="MFVA_Control_Length.png">
4. Enter a numeric value as the maximum length of audio and video answers.
The unit used is seconds, and the largest number you can enter is 300, so an answer can be up to 5 minutes long.
5. Click Continue, adjust your settings, and hit Create. 
For an existing videoask:
1. Select a videoask with an Open type question and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150571/MFVA_Edit.png" alt="MFVA_Edit.png" width="609" height="533">
2. Click Edit this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043150651/MFVA_Edit_Step.png" alt="MFVA_Edit_Step.png">
3. Go to the Answer section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360043585791/MFVA_ControlLength.png" alt="MFVA_ControlLength.png">
4. Toggle the Video/Audio length switch and enter a limit.
5. Click Update.
When people start recording their audio or video answer, they'll see a timer counting down from the number of seconds you set as the answer limit to zero.

Control the length of video or audio answers

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. Read on to learn how!
 
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select settings for this videoask from the dashboard .
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue on in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you export your answers to a .csv or .xlsx file, you'll see the field where consent given is TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067671892/Group_156.png" alt="Group_156.png">
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

VideoAsk branding is displayed on your videos by default, but if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan or above, you can turn it off with a few clicks. 
Here’s how:
1. Select a videoask and go to its Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069655612/Group_169.png" alt="Group_169.png" width="561" height="490">
2. Click the dropdown arrow next to Branding. Now you'll see your branding options:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883871/Group_170.png" alt="Group_170.png" width="646" height="356">
3. Select No branding to remove the default VideoAsk branding.
Your changes are saved automatically, and you can check out the preview of your whitelabelled videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069883891/Group_171.png" alt="Group_171.png" width="622" height="343">
<aside>
Note: This change only applies to the selected videoask, so you have to remove branding from each of your videoasks separately.
</aside>

How to remove VideoAsk branding

If you would like your respondents to view your video before being prompted to submit an answer, then you can delay the display of answer option buttons.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747031/Delay_answers.gif" alt="Delay_answers.gif" width="626" height="342">
To delay your answer prompts from displaying until your videoask is played:
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746871/Edit_videoask.png" alt="Edit_videoask.png" width="398" height="123">
2. Click Edit this Step 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067539432/Edit_step.png" alt="Edit_step.png" width="339" height="486">
3. Select Answer
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746971/Image_2020-09-03_at_5.23.07_PM.png" alt="Image_2020-09-03_at_5.23.07_PM.png" width="360" height="393">
4. Toggle Delay answer options reveal on and set the number of seconds 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746991/Delay_answer_on.png" alt="Delay_answer_on.png" width="520" height="188">
Note: The delay countdown will only begin once the play button has been clicked. 
That's it! Preview your videoask to watch the delay in action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747071/Delayed_answers_closeup.gif" alt="Delayed_answers_closeup.gif" width="385" height="436">

Delay answer option display

If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can customize your branding and add your own logo to a videoask. Read on to find out how to apply your branding to any videoask.
Just want to <a href="https://www.videoask.com/help/branding/how-to-remove-videoask-branding" target="_blank" rel="noopener">remove the VideoAsk branding</a>? Or create <a href="https://www.videoask.com/help/branding/create-default-brand-settings" target="_blank" rel="noopener">default settings</a> for your brand? To fully whitelabel a videoask, learn about using <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">custom domains</a>. 
<h2>Create a brand</h2>
To create a brand and add your own logo to a videoask:
1. Select the videoask you want to customize and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066592072/2020-08-27_13-28-55.png" alt="2020-08-27_13-28-55.png">
2. Click + Add brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763651/2020-08-27_13-29-55.png" alt="2020-08-27_13-29-55.png">
3. Choose the name of your brand and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593112/2020-08-27_13-31-44.png" alt="2020-08-27_13-31-44.png" width="423" height="258">
4. Click Upload or drag and drop the image file you want to use as a logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861031/2020-10-14_14-50-26.png" alt="2020-10-14_14-50-26.png" width="507" height="455">
5. Point your logo at your website with the Redirect URL and add your custom domain if using our <a href="https://help.videoask.com/hc/en-us/articles/360046795732" target="_self">domain whitelabeling.</a> Click Save Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066593632/2020-08-27_13-36-37.png" alt="2020-08-27_13-36-37.png" width="340" height="306">
Note: Entering a redirect URL for your brand is required, but a custom domain is not.
6. Upload a logo for the favicon
<img src="https://videoask.zendesk.com/hc/article_attachments/360072861271/2020-10-14_14-55-58.png" alt="2020-10-14_14-55-58.png" width="420" height="435">
Note: Custom favicons require <a href="https://www.videoask.com/help/branding/domain-whitelabeling" target="_self">setup of a custom domain</a>.
The logo you choose for your brand will now appear at the bottom of your videoasks: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360066763131/2020-08-27_13-24-12.png" alt="2020-08-27_13-24-12.png" width="623" height="350">
 
<h3>Logo tips:</h3>
<ul>
<li>Use images in png, jpeg, svg or gif format, minimum 200 px height.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
<li class="extended-bullet indent-1" data-extended-bullet="1" data-indent="1">Optimal dimensions: 16:9 format 400 x 160 px</li>
</ul>
<h2>Use your brand logo on another videoask</h2>
If you’ve already created your own brand logo, you don’t have to start from scratch to apply it to other videoasks.
Follow these steps to use your brand on any videoask:
1. Select the videoask you want to add an existing brand to and click Settings.
2. From the Branding dropdown list, choose one of the brands you have created.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066604032/2020-08-27_15-09-57.png" alt="2020-08-27_15-09-57.png">
3. Select the branding you want to apply to this videoask.
That’s it. Your changes are saved automatically, and the selected videoask now has your own branding.
<h2>Edit your brand</h2>
If you want to update a brand that you’ve created:
1. Go to your videoask Settings.
2. In the branding section, select the desired brand and click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860491/2020-10-14_14-43-43.png" alt="2020-10-14_14-43-43.png" width="576" height="112">
3. When you are finished with your changes, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072860631/2020-10-14_14-46-08.png" alt="2020-10-14_14-46-08.png" width="410" height="471">
<h2>Delete a brand</h2>
If you want to delete a brand you created:
1. Select a videoask and go to its Settings.
2. Click Customize next to the Branding section.
3. Click Delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/360066605852/2020-08-27_15-18-24.png" alt="2020-08-27_15-18-24.png" width="443" height="386">
<aside>
Note: You cannot delete the default VideoAsk and No branding options.
</aside>

Add your brand and logo to a videoask

If you’re looking for ways to schedule appointments with your respondents through VideoAsk, we’ve got your back. You can now add your Acuity calendar link to videoask.
(You can also schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a> and <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a>)
Acuity is an online appointment scheduling tool that lets you share your calendar and allows people to book meetings with you. Find out more about how it works <a href="https://acuityscheduling.com/" target="_self">here</a>.
To schedule a meeting with Acuity:
1. Log into your account and click + New videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059202831/New_videoask.png" alt="New_videoask.png" width="315" height="287">
2. Select Library or Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040132/Webcam_Library.png" alt="Webcam_Library.png" width="445" height="542">
3. Upload or record a video and hit Next step. In this example, I’ll use the Pexels library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040392/Acuity_Pexels.png" alt="Acuity_Pexels.png">
4. Add some overlay text to explain what your videoask is about.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059203291/Acuity_Overlaytext.png" alt="Acuity_Overlaytext.png">
5. Select Calendar.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059040932/Acuity_Calendar_answertype.png" alt="Acuity_Calendar_answertype.png">
Now you’ll see a text field where you can add your calendar link:
<img src="https://videoask.zendesk.com/hc/article_attachments/360059203611/Acuity_textfield.png" alt="Acuity_textfield.png">
6. Paste your Acuity link or click Acuity Scheduling and follow the instructions to create a new account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059041812/Acuity_Account.png" alt="Acuity_Account.png">
7. Create an event in Acuity.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204491/Acuity_Scheduling_Page.png" alt="Acuity_Scheduling_Page.png">
8. Copy and paste the event scheduler link and hit Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204551/Acuity_Pastelink.png" alt="Acuity_Pastelink.png">
9. Adjust your settings and click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360059204611/Acuity_Createvideoask.png" alt="Acuity_Createvideoask.png">
You’re all set. When you share the link to this videoask with people, they’ll be able to schedule meetings with you through Acuity.

What do you need help with?

How It Works

Video & Audio

Embed

Sharing

Branding

Customization

Tracking

Integrations

Account Management

Tips & Inspiration