Looking to jump start the creation process? Though it's always fun to build things from scratch, templates are a handy way to speed things up and standardize forms. Use one of ours or create one for your team!
<h3>Jump to:</h3>
<a href="#h_01FBWZTMRX120NKAZCQ2PHK4DC" target="_self">Use a template from the library</a>
<a href="#h_01FBWZ25GGWWYC7G9EY31Z5184" target="_self">Edit a template</a>
<a href="#h_01FBWZ2B5Y9AQM9JDNSH7V2T1H" target="_self">Create your own template</a>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4404464264084/2021-07-30_19-18-13.png" alt="2021-07-30_19-18-13.png" width="645" height="413"></h2>
Our ever growing template library is available on every plan. These templates can be used as a guide if you'd like to refer to our scripts, use the form flow and <a href="https://videoask.zendesk.com/hc/en-us/articles/360055848052" target="_blank" rel="noopener">replace its videos</a>, or just scope them out for inspiration.
And the good news is that using a template (or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043617452" target="_blank" rel="noopener">duplicating any videoask</a>) doesn't burn through <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">your minutes</a> - so go ahead and experiment!
<h2 id="h_01FBWZTMRX120NKAZCQ2PHK4DC">Use a template from the library</h2>
1. Click the Templates folder at the top of your left sidebar to open in.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448172692/2021-07-30_18-00-42.png" alt="2021-07-30_18-00-42.png">
2. Click on a template to preview it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448181908/2021-07-30_18-01-22.png" alt="2021-07-30_18-01-22.png">
3. In the preview area, click through the template to experience it for yourself and decide if you'd like to use it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448191764/2021-07-30_18-03-57.png" alt="2021-07-30_18-03-57.png" width="571" height="542">
4. To get the script for each of the videos in this template, click Download script.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448293524/2021-07-30_18-06-55.png" alt="2021-07-30_18-06-55.png">
5. Choose your preferred format and click Download.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448290708/2021-07-30_18-07-25.png" alt="2021-07-30_18-07-25.png" width="448" height="314">
This will give you a spreadsheet for the script of each step of the videoask. If you'd like to update the scripts and record new videos, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">add notes and scripts to your videoask</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448314260/2021-07-30_18-11-14.png" alt="2021-07-30_18-11-14.png">
6. To use the template and duplicate the video form itself, click Use this template
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/4404455449620/2021-07-30_18-06-55.png" alt="2021-07-30_18-06-55.png"></h2>
7. If you have created your own <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener">folders</a>, you can select which folder to add the template to. Otherwise, choose Root level 'folder' to add it to your main workspace.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404448358164/2021-07-30_18-16-05.png" alt="2021-07-30_18-16-05.png" width="528" height="459">
8. Now you'll see the editable template in your account!
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455465492/2021-07-30_18-19-52.png" alt="2021-07-30_18-19-52.png">
Note: Using templates does not affect your <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">usage</a> for the month.
<h2 id="h_01FBWZ25GGWWYC7G9EY31Z5184">Edit a template</h2>
1. Now that you've duplicated a template, you can edit any aspect of it. To begin editing, click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463810068/2021-07-30_18-22-17.png" alt="2021-07-30_18-22-17.png" width="414" height="125">
2. Click the videoask form name to change it
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455489428/2021-07-30_18-22-54.png" alt="2021-07-30_18-22-54.png">
Any changes you make will be automatically saved:
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463838612/2021-07-30_18-25-56.png" alt="2021-07-30_18-25-56.png">
3. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463846164/2021-07-30_18-26-50.png" alt="2021-07-30_18-26-50.png">
4. In the Answer tab you can change the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> for that step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463892500/2021-07-30_18-30-48.png" alt="2021-07-30_18-30-48.png">
5. Go to the Video tab and click Replace to upload or record your own video for this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455516564/2021-07-30_18-27-46.png" alt="2021-07-30_18-27-46.png">
If you record a new video, the script for this step will automatically display to make it easier to remember what to say:
<img src="https://videoask.zendesk.com/hc/article_attachments/4404456004628/2021-07-30_19-27-31.png" alt="2021-07-30_19-27-31.png" width="651" height="333">
6. In the Logic tab you can change any of the <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> or add a <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">URL redirect</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455534484/2021-07-30_18-29-06.png" alt="2021-07-30_18-29-06.png">
7. On the left side of the builder, select the Contact form.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463916436/2021-07-30_18-32-40.png" alt="2021-07-30_18-32-40.png">
Here you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">configure the contact form</a> and choose where it will appear in your videoask flow. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4404463919892/2021-07-30_18-33-05.png" alt="2021-07-30_18-33-05.png">
8. To <a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">customize your videoask</a>, open its Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455611156/2021-07-30_18-35-57.png" alt="2021-07-30_18-35-57.png">
Here you can change the videoask <a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_blank" rel="noopener">language</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">branding</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360050275971" target="_blank" rel="noopener">thumbnail</a>, and manage many of its <a href="https://videoask.zendesk.com/hc/en-us/articles/360048635171" target="_blank" rel="noopener">advanced settings</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455617044/2021-07-30_18-37-16.png" alt="2021-07-30_18-37-16.png">
Once you're done editing the template to truly make it your own, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed</a> your videoask!
<h2 id="h_01FBWZ2B5Y9AQM9JDNSH7V2T1H">Create your own template</h2>
If you or your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team</a> will be using the same videoask structure a lot, creating your own template can be an efficient way to create many forms without repeating the same work.
1. Create a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> you're happy with.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455694356/2021-07-30_18-46-42.png" alt="2021-07-30_18-46-42.png">
2. Once satisfied with your form, make sure to name it and store it someplace where it's clear this is a template and not a videoask for receiving responses!
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455696788/2021-07-30_18-44-34.png" alt="2021-07-30_18-44-34.png" width="608" height="331">
If you'll be storing your templates in a folder, make sure your team members have <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener">access to this folder</a> so they can also use it.
3. When you're ready to use your template to create a new videoask, click the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455716884/2021-07-30_18-49-21.png" alt="2021-07-30_18-49-21.png" width="417" height="174">
4. Select Duplicate...
<img src="https://videoask.zendesk.com/hc/article_attachments/4404464048404/2021-07-30_18-48-40.png" alt="2021-07-30_18-48-40.png"> ...then select which folder to store your new videoask in and you're good to go! 🤗
<img src="https://videoask.zendesk.com/hc/article_attachments/4404455728404/2021-07-30_18-51-36.png" alt="2021-07-30_18-51-36.png" width="505" height="432">

Use a template or create your own

You've created and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">shared</a> a beautiful videoask, but people just aren't completing it the way you hoped. 😩 Why not?
There are many factors that can cause a respondent to abandon a videoask or fail to fill out your contact form (leading to lots of <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Human responses</a>).
Figuring out exactly why people are bouncing from your videoask will take a bit of experimenting and troubleshooting, but the first step is understanding where exactly they're getting stuck.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403727497364/2021-07-16_15-52-58.png" alt="2021-07-16_15-52-58.png">
A <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> requires a respondent to complete each step before they can advance to the next one. Depending on your respondents' engagement, connectivity, or other factors they may not have the desire or ability to advance all the way through your videoask flow.
To ensure you're getting the desired engagement and results from your videoask, it's important to understand where respondents may lose interest or struggle to complete a step. There are two places within your videoask dashboard that can be helpful to analyze this: your <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">metrics tab</a> and drop-off analysis.
<h2>Check the drop-off rate of your videoask</h2>
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403726050836/2021-07-16_13-53-16.png" alt="2021-07-16_13-53-16.png" width="512" height="158">
2. In the lower right hand side, click the Show Drop-off icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403720440596/2021-07-16_13-55-38.png" alt="2021-07-16_13-55-38.png">
3. This will enable drop-off analysis inside the builder. Select the time frame for your analysis.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403722208404/2021-07-16_15-04-04.png" alt="2021-07-16_15-04-04.png">
4. Set a Warning threshold. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4403727006228/2021-07-16_15-07-04.png" alt="2021-07-16_15-07-04.png">
When the drop-off rate is lower than the threshold you set, the rate will turn red to make it easier to spot steps that could be optimized.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403727015444/2021-07-16_15-08-21.png" alt="2021-07-16_15-08-21.png">
5. Finally, if you would like to display Unique views only, toggle it on.
Unique views refer to the number of respondents who viewed this step, not the total number of views. If Unique views is turned off your metrics will include the total number of views, regardless of how many times a single respondent viewed the same step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403727040660/2021-07-16_15-11-47.png" alt="2021-07-16_15-11-47.png">
6. Now you can see the following metrics for each step:
<ul>
<li># of respondents who landed on this step</li>
<li># of respondents who watched at least 75% of the video for this step</li>
<li># of respondents who advanced from this step to the next step</li>
<li>the overall drop-off rate for this step</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/4403722433684/2021-07-16_15-15-01.png" alt="2021-07-16_15-15-01.png" width="509" height="648">
Note: If you have chosen to <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225752" target="_blank" rel="noopener">skip data collection</a> for a step in your videoask, we will still track data for the drop-off analysis but you will not see <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">responses for that step in your inbox</a>.
If you see a step that has no metrics, it means no respondent managed to get to this step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403722507796/2021-07-16_15-18-47.png" alt="2021-07-16_15-18-47.png">
7. To turn off the drop-off analysis, simply click the icon again.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403727124372/2021-07-16_15-18-47.png" alt="2021-07-16_15-18-47.png">
<h2>Optimization tips</h2>
If you're seeing a very high drop-off rate between steps, this could be caused by a number of factors. Here are some key elements to consider:
Video length
In general, the longer the video, the less likely people are to watch its entirety. Is your video authentic and engaging? Is it as concise as possible?
If you've chosen to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048708552" target="_blank" rel="noopener">delay the answer prompt</a> until the end of a long video, this may frustrate respondents enough that they don't respond at all.
Contact form placement
Asking someone for their <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact details</a> can be a tricky thing. Placing the contact form after the first step of your videoask may deter respondents from continuing because they are not yet sufficiently invested or engaged with the experience to share their information.
While this is no sure-fire way to improve your drop-off rates, experimenting with the placement of your contact form is a good place to start.
A few options worth trying:
<ul>
<li>Place the contact form as far into your videoask as it makes sense for your flow. If using conditional logic, <a href="https://videoask.zendesk.com/hc/en-us/articles/360056784112" target="_blank" rel="noopener">enable multiple contact forms</a>.</li>
<li>Build trust by using your video to explain why you're asking for their contact information and how it will be used. You can also include a <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent checkbox</a> in your contact form for similar effect.</li>
<li>Make contact form fields optional. While respondents will still be prompted to fill out the contact form, they will still be able to advance through your videoask if they prefer not to.</li>
</ul>
Videoask structure
Your videoask structure may be one of the more complex elements to pinpoint what isn't working with respondents. Here are a few good places to start:
<ul>
<li>Experiment with the order of steps or the content itself. In the example above, one step of our quiz was too difficult so no respondents answered it correctly. In this situation changing the question itself would help with the drop-off for this part of the videoask.</li>
<li>Refrain from making videoasks that are longer than 10 steps. Because respondents require a strong connection to view and answer a videoask, the more steps you have the more likely a respondent is to drop out of the videoask if they don't have a stable connection.</li>
<li>If you need to use many steps for your flow, consider <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirecting</a> between multiple videoasks. If you do so, make sure to use variables to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307552" target="_blank" rel="noopener">pass contact information between videoasks</a>.</li>
</ul>

Analyze the drop-off rate of your videoask

Ever wanted to try <a href="https://www.videoask.com/fn5pz0q1v#source=help_center" target="_blank" rel="noopener">video support</a>? If you're currently using <a href="https://www.zendesk.com/" target="_blank" rel="noopener">Zendesk</a> to offer email or chat support, you can supplement these channels by connecting it to a videoask to start having asynchronous video conversations with your customers.
When paired with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>, this offers a powerful method to qualify support tickets or customer inquiries before they arrive in your support queue. 
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4404214311828/2021-07-26_12-50-32.png" alt="2021-07-26_12-50-32.png" width="647" height="588"></h3>
How does the integration work?
Once connected, any new tickets or inquiries submitted to your videoask will appear in your Zendesk queue with a link to reply to the respondent in VideoAsk. After replying to a customer in VideoAsk, the transcription of the agent's response will automatically be added to the ticket's conversations in Zendesk.
Note: Currently this integration only connects to Zendesk Support, not other Zendesk products. 
<h3 class="wysiwyg-text-align-left">Jump to:</h3>
<a href="#h_01FAKG4F414N24K0AAFKGQR9XC" target="_self">View responses in Zendesk</a>
<a href="#h_01FANYE0V25XN0SGA38BCRBK1Z" target="_self">Reply to video tickets</a>
<a href="#h_01FAKG4P39RS9Y0C1F057VZ8BB" target="_self">Edit the integration</a>
<a href="#h_01FAKG4WJDRKPTA3050YV2HKK4" target="_self">Disconnect your videoask</a>
<a href="#h_01FAP15754KDMH577YV01HBM7F" target="_self">FAQ</a>
<h2 id="h_01FAKG48AGAA9WWM2E0VA0ZYMA">Connect to Zendesk</h2>
1. From your support videoask, click the Connect icon
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613546644/2021-07-14_13-33-09.png" alt="2021-07-14_13-33-09.png" width="532" height="158">
2. Scroll down to Zendesk and click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613553428/2021-07-14_13-34-13.png" alt="2021-07-14_13-34-13.png">
3. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/4403617152404/2021-07-14_13-38-52.png" alt="2021-07-14_13-38-52.png" width="641" height="619">
4. Enter your <a href="https://support.zendesk.com/hc/en-us/articles/221682747-Where-can-I-find-my-Zendesk-subdomain-" target="_blank" rel="noopener">Zendesk subdomain</a> and click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613582484/2021-07-14_13-40-56.png" alt="2021-07-14_13-40-56.png" width="668" height="642">
Note: Your Zendesk url will be formatted as https://mysubdomain.zendesk.com. Enter only the "mysubdomain" portion of the url.
5. If prompted, sign in to your Zendesk account and click Allow to authorize this authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/4403671909140/2021-07-15_16-38-47.png" alt="2021-07-15_16-38-47.png" width="577" height="453">
6. Click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613557524/2021-07-14_13-42-12.png" alt="2021-07-14_13-42-12.png" width="677" height="650">
<h2 id="h_01FAKG4F414N24K0AAFKGQR9XC">View responses in Zendesk</h2>
1. Once connected, any new responses to your videoask will generate a new ticket in Zendesk with the customer's contact information and response data for each step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403619926804/2021-07-14_16-44-29.png" alt="2021-07-14_16-44-29.png">
This also includes new replies from an existing conversation with a customer in VideoAsk that was started prior to setting up the Zendesk integration. When this happens the ticket will be backdated to the initial response date and will include all interactions in the ticket transcriptions.
Note: If a respondent submitted a response without an email address, the ticket will be associated with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Human (anonymous contact)</a> in Zendesk.  
2. Once the first response has been received in Zendesk, two new fields will be created for VideoAsk Contact ID and VideoAsk Form ID. Do not remove or edit these fields.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404215779092/2021-07-26_14-03-55.png" alt="2021-07-26_14-03-55.png">
3. New tickets created in Zendesk from VideoAsk will be assigned the tags videoask and va_form_id&lt;formid&gt;.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404215855380/2021-07-26_14-03-55.png" alt="2021-07-26_14-03-55.png">
If you have included <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> in your videoask, these will also be added as a tag to your Zendesk ticket as va_hidden_&lt;variable-name&gt;:&lt;value&gt;. 
So for example, a variable of #source=facebook used in your videoask will add a tag of va_hidden_source:facebook to any tickets generated from that videoask in Zendesk.
4. The answers to each step will be displayed, including the transcript of any audio or video messages that have been submitted.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403619886484/2021-07-14_16-41-29.png" alt="2021-07-14_16-41-29.png">
5. To view a ticket in VideoAsk, click See full response on VideoAsk
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/4403620000404/2021-07-14_16-49-10.png" alt="2021-07-14_16-49-10.png"></h2>
This will show you the videos and responses from this respondent to each step of your videoask via a publicly shareable url:
<img src="https://videoask.zendesk.com/hc/article_attachments/4403620761620/2021-07-14_17-22-44.png" alt="2021-07-14_17-22-44.png">
Note: To access this link, you will need to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">make your videoask public</a>.
<h2 id="h_01FANYE0V25XN0SGA38BCRBK1Z">Reply to video tickets</h2>
In the Zendesk ticket, you have two links that can be used to reply to your videoask tickets.
1. Click Go to contact on VideoAsk to open your videoask inbox and view your interaction before replying
<img src="https://videoask.zendesk.com/hc/article_attachments/4403676696596/2021-07-14_16-46-58.png" alt="2021-07-14_16-46-58.png">
Then click Reply to start recording
<img src="https://videoask.zendesk.com/hc/article_attachments/4404213744532/2021-07-26_12-17-21.png" alt="2021-07-26_12-17-21.png">
2. Alternatively, you can open the recording window directly from Zendesk. To do this, click Reply on VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/4403620055956/2021-07-14_16-49-10.png" alt="2021-07-14_16-49-10.png">
3. Record your video message. If needed, <a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">use notes</a> to remember what you want to say. When you're happy with your recording, click Yes.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404208280212/2021-07-26_12-32-29.png" alt="2021-07-26_12-32-29.png">
4. Add any desired links or notes in the <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a> and click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404208274836/2021-07-26_12-33-41.png" alt="2021-07-26_12-33-41.png">
5. Once your video reply has been sent to the customer, a note and transcription of your video will appear on the Zendesk ticket conversation.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403620939668/2021-07-14_17-37-12.png" alt="2021-07-14_17-37-12.png">
Note: Transcriptions may take a few minutes to finish processing, so your response in VideoAsk may load before the conversation transcription in Zendesk appears.
<h2 id="h_01FAKG4P39RS9Y0C1F057VZ8BB">Edit the integration</h2>
If you'd like to switch which Zendesk account your videoask is connected to, you can repeat the authentication process by editing the integration in the connect panel.
1. From your support videoask, click the Connect icon
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613546644/2021-07-14_13-33-09.png" alt="2021-07-14_13-33-09.png" width="532" height="158">
2. Next to the Zendesk integration click Edit
<img src="https://videoask.zendesk.com/hc/article_attachments/4403617579924/2021-07-14_13-33-52.png" alt="2021-07-14_13-33-52.png">
3. Update any desired information and click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/4403614255764/2021-07-14_14-15-56.png" alt="2021-07-14_14-15-56.png" width="593" height="585">
<h2 id="h_01FAKG4WJDRKPTA3050YV2HKK4">Disconnect your videoask</h2>
If you would like to stop sending videoask responses to your Zendesk queue, you can disconnect it at any time. 
1. From your support videoask, click the Connect icon
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613546644/2021-07-14_13-33-09.png" alt="2021-07-14_13-33-09.png" width="532" height="158">
2. Next to the Zendesk integration click Disconnect
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613741076/2021-07-14_13-33-52.png" alt="2021-07-14_13-33-52.png">
<h2 id="h_01FAP15754KDMH577YV01HBM7F">FAQ</h2>
<h3>Can I connect more than one videoask to my Zendesk account?</h3>
You sure can! If you're using different videoasks in multiple locations, but would like them to all end up in the same queue, just go through the steps above to connect each videoask to the same Zendesk account.
<h3>What if a customer doesn't want to submit a video ticket?</h3>
In VideoAsk the creator must send a video reply, but customers can choose whichever response format they feel the most comfortable with.
When using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">open ended answer type</a> in your support videoask, make sure to enable all three formats (text, audio, and video) to give the widest range of flexibility for different customer preferences.
<h3>What happens when it's the same customer with different contact information?</h3>
Tickets in Zendesk are tracked by the email address of the contact. If a respondent submits a new response to your videoask with different contact information (ie "Daniel" instead of "Dan"), but the same email address, these tickets will be still be grouped within the same contact in Zendesk.
When this happens, a note that the user submitted their response with new contact details and the tag va_review_contact_details will be added to the ticket.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404209562260/2021-07-26_13-30-10.png" alt="2021-07-26_13-30-10.png">
Similarly, in VideoAsk this will create a new interaction but with the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">same contact</a>.
<h3>How can I qualify support tickets?</h3>
If you want customers to provide specific information before submitting a ticket, you can prompt them to answer questions about their problem or experience with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403673371668/2021-07-15_17-43-32.png" alt="2021-07-15_17-43-32.png">
Depending on their answers, you may be able to coach them through the troubleshooting process via video before they even speak to a support agent. For this process, you could create one videoask for the initial point of contact, and if they qualify for troubleshooting before speaking to an agent, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirect the customer</a> to a second troubleshooting videoask.
If visuals will be helpful for your agents to solve a problem (or to offer support), don't forget to prompt customers to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">share their screen</a> or record a video of the problem they're experiencing.
Have any specific questions or concerns about using VideoAsk for support? This has been our primary method for support since the beginning of the product, so we're happy to share what we've learned! Ask us anything and see it in action ⤵️

Offer video support with Zendesk

A videoask is a great way to collect or present information using video, but if you'd like to start a new conversation with a contact you can send them a direct message instead.
<h3>Jump to:</h3>
<a href="#h_01FA1RV55DZXFFDTTW406ZDEXE" target="_self">Send a direct message to a contact</a>
<a href="#h_01FA1QCE9G59621ZDYXP5FY97T" target="_self">View and respond to a direct message</a>
<a href="#h_01FA1QC4H2MZ743T4V20HRV119" target="_self">View conversations with contacts</a>
When a respondent <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">leaves their contact information</a> in response to a videoask they are added to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">contacts directory</a> and you have the option of replying to them with a video message. When you do so, your response will appear in the same <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">interaction</a> as their answers to your video form.
Once someone has been added to your list of contacts, you can send them a direct message to start conversations on a new topic separate from previous responses to a videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403301085204/2021-07-06_16-23-53.png" alt="2021-07-06_16-23-53.png" width="636" height="451">
This can be useful if you'd like to follow up with potential leads or clients who have already expressed interest through a videoask form, but you'd like to do so in a new thread or conversation.
<h2 id="h_01FA1RV55DZXFFDTTW406ZDEXE">Send a direct message to a contact</h2>
1. Click Contacts
<img src="https://videoask.zendesk.com/hc/article_attachments/4403256585876/2021-07-06_15-48-35.png" alt="2021-07-06_15-48-35.png">
2. Select the contact you would like to send a message to
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249628308/2021-07-06_15-56-42.png" alt="2021-07-06_15-56-42.png">
3. Click the video icon to start a new conversation with this contact
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249633812/2021-07-06_15-57-08.png" alt="2021-07-06_15-57-08.png">
4. Click Record to start your video message
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249691284/2021-07-06_16-02-41.png" alt="2021-07-06_16-02-41.png">
5. If satisfied with your video message, click Yes. If you'd like to re-record, click No.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249704596/2021-07-06_16-08-23.png" alt="2021-07-06_16-08-23.png">
6. Give your new conversation a name. This will be used for the subject line of the email notification your contact will receive.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249720212/2021-07-06_16-12-12.png" alt="2021-07-06_16-12-12.png">
7. Choose whether to add any <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a>, the <a href="https://videoask.zendesk.com/hc/en-us/articles/360049046652" target="_blank" rel="noopener">response answer type</a>, the <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">interface language</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360048245912" target="_blank" rel="noopener">transcript language</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">branding</a>. When ready, click Send message.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403720158612/2021-07-16_13-48-11.png" alt="2021-07-16_13-48-11.png">
<h2 id="h_01FA1QCE9G59621ZDYXP5FY97T">View and respond to a direct message</h2>
1. Once you send a direct message, your contact will receive an email notifying them of your video message. They can view your message by clicking the Show message button in the email notification.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403296335764/2021-07-06_16-21-59.png" alt="2021-07-06_16-21-59.png">
2. When viewing your direct message, your contact will then be able to follow the call to action or reply to you, depending on the response answer type you have set.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403249796372/2021-07-06_16-22-34.png" alt="2021-07-06_16-22-34.png">
<h2 id="h_01FA1QC4H2MZ743T4V20HRV119">See conversations with your contacts</h2>
When a contact replies to a direct message you have sent them, their response will appear in your <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">interactions feed</a>. You can also see conversations with contacts (and easily send a follow up reply) from the Contacts Directory.
1. From your dashboard, click Contacts
<img src="https://videoask.zendesk.com/hc/article_attachments/4403296422420/2021-07-06_15-48-35.png" alt="2021-07-06_15-48-35.png"> 
2. Select the contact you want to view
<img src="https://videoask.zendesk.com/hc/article_attachments/4403300901652/2021-07-06_15-56-42.png" alt="2021-07-06_15-56-42.png">
3. Select the Direct Messages tab to view interactions that have been started with this contact via a direct message (as opposed to a videoask)
<img src="https://videoask.zendesk.com/hc/article_attachments/4403300953492/2021-07-06_16-23-53.png" alt="2021-07-06_16-23-53.png">

Send a message to a contact

Track job applicants in Greenhouse

Are you enjoying VideoAsk and think others should too? Refer a friend or colleague and earn minutes when they sign up for a pro account!
How does the referral program work?
1. You invite someone to start using VideoAsk with your referral link or email
2. That person registers an account and subscribes to one of our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plans</a>
3. You receive 50 minutes of credit to your VideoAsk account per month for each active referral
What counts as an active referral?
An active referral is any VideoAsk user who is currently paying for a subscription who signed up using your referral link. This means that if you refer one person who subscribes to a paid plan for one year, you will earn 50 minutes per month for a year (or as long as they remain subscribed).
Why would I want more minutes?
Our plans are divided by 3 main factors: the number of minutes of audio or video processing you use per month, the number of people on your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team</a>, and the complexity of features.
If you receive a lot of video or audio <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">responses</a>, you can quickly use up the minutes associated with your plan. Getting a few extra minutes from referrals can be a handy way to cushion your usage, or, of course you can always <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">add more minutes to your plan</a> at any time. 
<h2>Get your referral link</h2>
1. Click the letter icon or gravatar to open Account &amp; Org Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/4402545434516/2021-06-21_17-20-16.png" alt="2021-06-21_17-20-16.png">
2. Select Referrals
<img src="https://videoask.zendesk.com/hc/article_attachments/4402540070804/2021-06-21_17-09-51.png" alt="2021-06-21_17-09-51.png" width="429" height="701">
3. To invite someone to VideoAsk via email, click + Add a referral
<img src="https://videoask.zendesk.com/hc/article_attachments/4402545373844/2021-06-21_17-10-58.png" alt="2021-06-21_17-10-58.png">
4. Enter their email address and click Invite
<img src="https://videoask.zendesk.com/hc/article_attachments/4402540365460/2021-06-21_17-46-12.png" alt="2021-06-21_17-46-12.png" width="564" height="325">
5. Alternatively, you can also send them a referral link via social media or text message. Click your referral link to copy it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402540203156/2021-06-21_17-14-05.png" alt="2021-06-21_17-14-05.png">
6. Then just keep an eye on your referral dashboard to see the status of your referrals and track the referral minutes to see what you have received!
<img src="https://videoask.zendesk.com/hc/article_attachments/4402540361620/2021-06-21_17-30-42.png" alt="2021-06-21_17-30-42.png">
The date on which referral minutes will be added to your account depends on your plan or when you registered an account.
If you're on a Start plan: referral minutes will appear the following month based on the day that you registered your account. For example: if you registered your account on September 6th, referral minutes will appear on the 6th of subsequent months.
If you're on a Grow or Brand plan: referral minutes will appear the following month based on the day you subscribed to a plan (your renewal date). For example: if you signed up for a Grow plan on June 15th, referral minutes will appear on the 15th of subsequent months.
How does it work if I'm on an annual plan?
If you're on an annual plan, referral minutes will be awarded and accrued monthly until the end of your billing period (the date your annual plan renews). At the end of your annual subscription referral minutes will be reset.

Refer a friend and earn minutes

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The developer console allows our tech team (and you) to see exactly what’s happening behind the scenes on a webpage. 
It’s a really useful tool for troubleshooting, as it flags any errors that occur while you’re performing a task on a website and provides information about scripts.
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If something’s going wrong when you’re trying to edit your webpage (like uploading a video or installing a widget) but you just can’t figure out what, taking a look at the developer console can help to solve the issue.
<h3>Jump to:</h3>
<a href="#h_01F7Y7GSF0VZ77XZP8YTZ3A4BX" target="_self">Open in Mozilla Firefox</a>
<a href="#h_01F7Y7H3AR859WTXKVTYPDG5Z8" target="_self">Open in Safari</a>
You can view developer console in every browser, but the steps to access it is slightly different for each one. To find the console follow these simple steps for whichever browser you are using.
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<h3>In Google Chrome</h3>
1. Right click anywhere on the webpage that you're experiencing problems and select Inspect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124179860/2021-06-11_11-01-01.png" alt="2021-06-11_11-01-01.png" width="650" height="394">
2.A window will appear on the right-hand side or bottom of your screen. Select the Console tab at the top of this window.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124189844/2021-06-11_11-01-23.png" alt="2021-06-11_11-01-23.png">
Note: For a handy shortcut in Google Chrome press F12 or ⌘ + Opt + J (Mac) or Shift + CTRL + J (Windows) to take you directly to the developer console.
3. Have another go at completing the action that hasn’t been working for you, this time with the developer console open. You should see an error message appear in red.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119123348/2021-06-11_11-02-03.png" alt="2021-06-11_11-02-03.png">
4.Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window (make sure it includes the red error message).
5. Send it over to us along with your device information and our tech team will take a look to see where the issue is. 🙂
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<h3 id="h_01F7Y7GSF0VZ77XZP8YTZ3A4BX">In Mozilla Firefox </h3>
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1. Right click anywhere on the page where you're experiencing problems and select Inspect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124742548/2021-06-11_11-45-08.png" alt="2021-06-11_11-45-08.png">
2. A window will appear at the bottom of your screen. Select the Console tab from the bar at the top of this window.
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4402124805140/2021-06-11_11-46-00.png" alt="2021-06-11_11-46-00.png" width="656" height="373"></h3>
Note: You can also use the keyboard shortcut ⌘ + Opt + I (on Mac) or Ctrl + Shift + I (on Windows) to open the console.
3. Have another go at completing the action that hasn’t been working for you, this time with the developer console open. You should see an error message appear in red.
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4402124799124/2021-06-11_11-48-25.png" alt="2021-06-11_11-48-25.png" width="659" height="374"></h3>
4. Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window with the red error message.
5. Send it over to us with your device information and our tech team will take a look to see where the issue is. 🙂
<h3 id="h_01F7Y7H3AR859WTXKVTYPDG5Z8">In Safari</h3>
1.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119274132/2021-06-11_11-09-45.png" alt="2021-06-11_11-09-45.png" width="363" height="410"> 
2. Under the Advanced section of your browser settings, make sure Show Develop menu in menu bar is enabled
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119275284/2021-06-11_11-10-43.png" alt="2021-06-11_11-10-43.png" width="650" height="340">
3. Once the Develop menu is enabled, you can find the developer console by clicking Develop  and Show Javascript Console. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124319892/2021-06-11_11-13-51.png" alt="2021-06-11_11-13-51.png">
Note: You can also open the console with the keyboard shortcut Option + ⌘ + C.
4. The developer console window will appear on the bottom of your screen. Have another go at completing the action that hasn’t been working for you with the developer console open. You should see an error message appear in red.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124572180/2021-06-11_11-31-55.png" alt="2021-06-11_11-31-55.png">
5. Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window (make sure it includes the red error message).
6. Send it over to us along with your device information and our tech team will take a look to see where the issue is. 🙂
What's the best information I can provide so a bug or problem is resolved as quickly as possible?
The more information our engineers have, the more quickly they will be able to isolate and resolve the problem you're experiencing (assuming the problem is being caused by something that's in our control! 😅). 
To help speed along the process, whenever possible, please let us know:
<ul>
<li>Device being used and operating system version</li>
<li>Browser being used and its version</li>
<li>What steps you've taken prior to encountering an issue </li>
</ul>
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How to open the developer console

VideoAsk is many things. It's a video based form. A way to have asynchronous video conversations. And now, it's a way to take the leads from those forms into...a live video call!
If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can use the live call answer type to allow respondents to call you directly through VideoAsk. Used in conjunction with other <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">steps</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a>, this is a great way to <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">qualify leads</a> or clients and then, if qualified, give them an option to speak to you directly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094167651/2021-04-30_17-14-16.png" alt="2021-04-30_17-14-16.png">
Tip: If you want respondents to schedule an appointment before getting on a live call, you have this option with our <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity</a>, or <a href="https://videoask.zendesk.com/hc/en-us/articles/360059849151" target="_blank" rel="noopener">ScheduleOnce</a> integrations.
<h2>Set up a live call step</h2>
1. Once you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">created a new step</a>, click the answer type to change it 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094238572/2021-04-30_16-09-06.png" alt="2021-04-30_16-09-06.png">
2. Select Live Call from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163251/2021-04-30_16-09-12.png" alt="2021-04-30_16-09-12.png">
3. If desired, update the Call to action text (the button that will prompt respondents to call you)
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163991/2021-04-30_16-26-17.png" alt="2021-04-30_16-26-17.png">
If respondents click the Call to action button, they will start calling you.
4. If desired, you can also customize the Rejection text. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094239432/2021-04-30_16-28-26.png" alt="2021-04-30_16-28-26.png">
If respondents click the Rejection button, they will skip the live call and go to the end screen.
5. Finally, <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">set up the logic</a> to determine what respondents will see after they have called you. You can choose a route for when a call has been completed (the respondent and creator connect on a live call) or when a call is incomplete (the respondent starts and then ends a call before it is answered, or they choose not to call).
To do this, either create a new step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094241332/2021-04-30_17-01-11.png" alt="2021-04-30_17-01-11.png">
And follow the prompts:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094323671/2021-05-03_16-17-27.png" alt="2021-05-03_16-17-27.png">
Or update the logic for existing steps in the Logic tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094323651/2021-05-03_16-16-32.png" alt="2021-05-03_16-16-32.png">
Note: The logic you set for Call incomplete will be used when a respondent clicks the rejection button (ie chooses not to call you) and when they click Hang up &amp; continue after starting a call.
<h2>Accept or decline an incoming call</h2>
When a respondent reaches your live call step, they can click the call to action button to start calling you.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094303771/2021-05-03_12-20-59.png" alt="2021-05-03_12-20-59.png">
They will see this screen while waiting for you or a <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team member</a> to accept their call:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094241772/2021-04-30_16-37-37.png" alt="2021-04-30_16-37-37.png">
Should the respondent click Hang up &amp; continue before you accept their call, they will advance to the step you set for "Call incomplete".
Meanwhile, when a respondent calls you through VideoAsk, you will see (and hear!) an incoming call wherever you are in the app with the option to accept or decline the call.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094166751/2021-04-30_16-40-40.png" alt="2021-04-30_16-40-40.png">
If you accept the call, a live video call will immediately start with the respondent (so make sure you're camera ready!)
Once the call is completed respondents will advance to the step you set for "Call completed".
<h3>FAQ</h3>
Can I record my call?
Currently this is not built into VideoAsk. If you would like to record a live call that is done through VideoAsk, you can do so with your native screen recording app or a third party app (such as CloudApp or Snagit).
How will this affect my minutes?
We calculate the usage of your <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">plan</a> based on the number of minutes of audio or video files that are transcribed per month. Because we do not save recordings of live calls, no video is transcribed and therefore the time spent on a live call will not affect your overall <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">usage for the month</a>.
What's the best way to be notified when someone calls?
If you're not logged in to VideoAsk on a daily basis, you may miss calls when they come through. If you're regularly in other messaging apps (such as Slack), you can set up a trigger with <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a> to notify you in your preferred platform when a call comes through. You can then open or log in to VideoAsk to answer the call.

Start a live video call in VideoAsk

Looking for a more personal alternative to a chatbot? The<a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener"> VideoAsk widget</a> helps you welcome and interact with site visitors in a truly personalized way.
When embedded, the videoask widget will float at the bottom of your page or throughout your site until it's activated. Once activated site visitors can complete your videoask without leaving the page.
<a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360090792811/2021-03-26_16-25-20__1_.gif" alt="2021-03-26_16-25-20__1_.gif" width="682" height="411"></a>
If you want to leverage the power of both a chatbot and VideoAsk, check out our <a href="https://www.videoask.com/help/integrations/360057636472-send-videoasks-in-intercom-conversations" target="_blank" rel="noopener">Intercom integration</a>.
Widgets are a really effective way to display forms and other interactive elements without disrupting your site visitors' experience. They do, however, need to be clicked for a visitor to see your videoask.
If you would like to display a videoask embedded directly into your page's content, learn how to embed a videoask with an iframe.   
Note: You must have a valid SSL certificate to allow a widget to open on your site. Otherwise your videoask will open in a new tab.
<h2>Build and embed a videoask widget</h2>
1. Go to Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360090818712/2021-03-26_09-14-16.png" alt="2021-03-26_09-14-16.png" width="385" height="114">
2. Select the Widget tab. This will open the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090819272/2021-03-26_15-57-51.png" alt="2021-03-26_15-57-51.png" width="596" height="384">
3. Type any call to action overlay text, if desired. Preview your widget on the right as you build it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090819452/2021-03-26_15-59-47.png" alt="2021-03-26_15-59-47.png" width="615" height="396">
4. Choose the widget style, position (left or right), and border color.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090789871/2021-03-26_16-02-26.png" alt="2021-03-26_16-02-26.png" width="486" height="528">
5. If you would like site visitors to be able to dismiss your widget, then toggle the Dismissable option on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074397951/2020-10-26_18-13-00.png" alt="2020-10-26_18-13-00.png" width="506" height="509">
6. As you build the widget, your changes will be reflected in the preview. Toggle between desktop and mobile to compare how your widget will appear on different devices, or click expand to view it full screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090821672/2021-03-26_16-08-26.png" alt="2021-03-26_16-08-26.png" width="666" height="356">
Click to activate the widget and see how the steps of your videoask will display in a modal window:
<img src="https://videoask.zendesk.com/hc/article_attachments/360090791631/2021-03-26_16-09-55.png" alt="2021-03-26_16-09-55.png" width="676" height="361">
7. When you're happy with your widget design, click Get the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090791831/2021-03-26_16-14-30.png" alt="2021-03-26_16-14-30.png" width="528" height="527">
8. Click Copy code  
<img src="https://videoask.zendesk.com/hc/article_attachments/360090822072/2021-03-26_16-15-14.png" alt="2021-03-26_16-15-14.png" width="523" height="404">
9. Paste the widget code inside the &lt;body&gt; tags of your page or in the footer of your site.  
<img src="https://videoask.zendesk.com/hc/article_attachments/360090794391/2021-03-26_16-39-01.png" alt="2021-03-26_16-39-01.png" width="702" height="473">
Note: If you want to update the design of your widget, you will need update the widget code on your page. The widget will not automatically update if you change the design in VideoAsk.
<h3>Use these step by step instructions for your website builder or CMS:</h3>
<a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener">Embed a videoask widget on a Squarespace site</a>
<a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener">Embed a videoask widget on a WordPress site</a>
<h3>Further customize the widget</h3>
Would you like to embed multiple widgets on one page, delay widget load or load it depending on visitor behavior? If you know a little bit of coding, there's a lot more you can customize with our widgets. 
Explore our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options and code snippet library</a>.
Do embedded videoasks affect load time?
Because all the video content is hosted by us, embedded videoasks should not significantly affect the load speed of your site. 
Load speed can, however, be affected by your geographic location when loading a videoask (ie relative proximity to our servers) as well as the method of embedding (iframe vs widget).
To test and compare this, please see our <a href="https://videoask-embed-example.netlify.app/" target="_blank" rel="noopener">page load speed test</a>.

Embed a videoask widget

Have you ever sent out your videoask and forgotten to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">turn on contact collection</a>? Leaving you with a bunch of responses from <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">"humans"</a> whose names you don't know? 
Or maybe you'd like to fix a typo in an email address or name. Read on to learn how to edit respondents' contact details!
<h2>Edit Contact Details</h2>
1. If you meant to turn on contact collection, then start with that! You can <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">learn how to collect contact details</a> from your respondents. 
2. Select your videoask from the left side panel
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401172/editcontact1.png" alt="editcontact1.png" width="338" height="556">
3. Find the response you'd like to edit the contact information for, and click the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080522511/editcontact2.png" alt="editcontact2.png" width="693" height="416">
4. Select Edit contact details
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401192/editcontact3.png" alt="editcontact3.png" width="495" height="248">
5. Now you can edit the name and email for this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401212/editcontact4.png" alt="editcontact4.png" width="422" height="331">
6. Make sure to click Update and then you'll see the new name and email appear!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080401252/editcontact5.png" alt="editcontact5.png">

Edit contact details for your respondents

A videoask is made up of a step or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> and an optional <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a>. Depending on the answer type selected, the step can be interacted with or responded to in different ways. 
When <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step you will be prompted to select an answer type. By default the Open-ended answer type will be selected, but you can easily change it to any of the options below.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091956811/2021-04-08_14-44-48.png" alt="2021-04-08_14-44-48.png">
Each answer type has its own configuration options, depending on its capabilities. Bear in mind that although respondents can choose from options allowed within the answer type, a response must be given for each step of your videoask (ie each step is "required").
If you have not yet collected responses, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225192" target="_self">change the answer type</a> of an existing videoask step.
Note: Only one answer type may be selected per step. You cannot combine answer types for a step.
<h2>Open-ended</h2>
Open-ended answers allow your respondents to leave a video, audio, or text response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371332/answer2.png" alt="answer2.png" width="365" height="230">
Configuration options allow you to enable all, some, or only one of these response formats, and <a href="https://www.videoask.com/help/customization/360036298791-control-the-length-of-video-or-audio-answers" target="_blank" rel="noopener">set the time limit</a> for audio and video responses.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956212/2021-04-08_14-48-05.png" alt="2021-04-08_14-48-05.png" width="445" height="350"></h2>
<h2>Voice</h2>
This answer type prompts respondents to record their questions and automatically receive answers back, as though they are speaking to a <a href="https://videoask.zendesk.com/hc/en-us/articles/360060625711" target="_blank" rel="noopener">human chatbot</a>.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094069271/2021-04-29_19-50-11.png" alt="2021-04-29_19-50-11.png" width="305" height="459"></h2>
While their question is being recorded, AI technology uses categories and logic to match the respondent to the step of your videoask that best answers their question.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094069071/2021-04-29_19-46-05.png" alt="2021-04-29_19-46-05.png" width="360" height="587"></h2>
<h2>Multiple-choice</h2>
The multiple choice answer type is incredibly versatile. It can be used to collect ask simple Yes/No questions, as a navigational menu, or to create complex lead qualification funnels through polls and surveys. This is one of two answer types that can be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494831/answer4.png" alt="answer4.png" width="412" height="261">
Multiple selection or option count labels can be enabled for better visibility on mobile if you have many multiple choice options. 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091953291/2021-04-08_15-00-28.png" alt="2021-04-08_15-00-28.png" width="475" height="616"></h2>
<h2>Button</h2>
This answer type gives you a single button with a customized call to action. It is useful as a navigational tool (ie for an introductory step) to allow respondents to review information or confirm they want to proceed before moving through your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371392/answer3.png" alt="answer3.png" width="446" height="125">
Because minimal information is collected with this answer type, <a href="https://www.videoask.com/help/how-it-works/360054225752-skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">data collection is turned off</a> by default.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956572/2021-04-08_14-52-28.png" alt="2021-04-08_14-52-28.png" width="515" height="357"></h2>
<h2>Calendar</h2>
The calendar answer type lets respondents view and book appointments on your calendar from directly within your videoask. Currently <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_self">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_self">Hubspot Meetings</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_self">Acuity Scheduling</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360059849151" target="_blank" rel="noopener">ScheduleOnce</a> calendars are supported.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494851/answer5.png" alt="answer5.png" width="447" height="547">
To embed a calendar in your videoask, simply copy and paste your calendar link. If a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled prior to a calendar step, respondents' details will automatically pass through to the appointment booking.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958112/2021-04-08_15-09-53.png" alt="2021-04-08_15-09-53.png" width="413" height="343"></h2>
<h2>Live Call</h2>
The Live Call answer type lets respondents start a video call with you from within VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163511/2021-04-30_16-18-35.png" alt="2021-04-30_16-18-35.png" width="400" height="302">
If you (or a <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team member</a>) are online and logged into VideoAsk, you can choose to accept or decline the call.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163571/2021-04-30_16-18-49.png" alt="2021-04-30_16-18-49.png" width="437" height="376">
<h2>Net Promoter Score</h2>
Use the NPS (Net Promoter Score) answer type to collect feedback from your respondents on a scale of 1 to 10. This answer type can also be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371452/answer7.png" alt="answer7.png" width="418" height="123">
NPS scale labels can be customized, however the numbers of the scale are fixed. Learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self" rel="undefined">collecting NPS feedback</a> and check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/360045619972" target="_self" rel="undefined">NPS VideoAsk Template</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091955971/2021-04-08_15-24-49.png" alt="2021-04-08_15-24-49.png" width="454" height="286">
<h2>File Upload</h2>
The file upload answer type lets you collect files or images from your respondents with a customized call to action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371432/answer8.png" alt="answer8.png" width="436" height="173">
All file types are supported, so long as they are under 10MB!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091959872/2021-04-08_15-29-34.png" alt="2021-04-08_15-29-34.png" width="465" height="234">
Tip: For files larger than 10MB use the "Open-ended" answer type and enable "Text" only. Then ask your respondents to send a link to their file.
<h2>Payment</h2>
The payment answer type can be used to create a paywall or <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">collect payments within your videoask using Stripe</a>. When this answer type is used respondents will be forced to pay the amount you have set before they can proceed through the rest of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958772/2021-04-08_15-18-52.png" alt="2021-04-08_15-18-52.png" width="435" height="435">
The currency and payment amount can be set for each payment step. There is no additional surcharge or processing fee for payments processed in your videoask beyond those charged by Stripe.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091955191/2021-04-08_15-17-16.png" alt="2021-04-08_15-17-16.png" width="462" height="514">

Answer Types

Do you want to create a videoask in a language other than English? Great news - we support 13 languages and counting! 
By default a new videoask will be set to English, both for its interface and caption language.
You can change these settings to use VideoAsk in dozens of different languages, either by selecting from our current language options or creating your own translation with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">custom language</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094558191/2021-05-05_17-42-30.png" alt="2021-05-05_17-42-30.png">
Note that <a href="https://videoask.zendesk.com/hc/en-us/articles/360048136592" target="_blank" rel="noopener">caption language</a> and interface language settings are separate and have different options.
 Currently, you can set the interface language of your videoask to one of the following languages:
<ul>
<li style="font-weight: 400;">English</li>
<li style="font-weight: 400;">Spanish</li>
<li style="font-weight: 400;">Catalan</li>
<li style="font-weight: 400;">French</li>
<li style="font-weight: 400;">Portuguese (Portugal)</li>
<li style="font-weight: 400;">Portuguese (Brazil)</li>
<li style="font-weight: 400;">German</li>
<li style="font-weight: 400;">Dutch</li>
<li style="font-weight: 400;">Italian</li>
<li style="font-weight: 400;">Russian</li>
<li style="font-weight: 400;">Turkish</li>
<li style="font-weight: 400;">Swedish</li>
<li style="font-weight: 400;">Polish</li>
</ul>
This will automatically change all of the interface elements (buttons, prompts, etc) to the selected language. If the language you would like to use is not on the list above, or you want to further customize the text people see in your videoask, you can <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">create a custom language</a>. 
Important: This setting only applies to the interface text of your videoask. In order for transcriptions and captions to work with different languages, make sure to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048136592" target="_blank" rel="noopener">set the correct caption language</a> before collecting audio and video responses. 
<h2>Change the interface language of your videoask</h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094632652/2021-05-05_17-18-28.png" alt="2021-05-05_17-18-28.png" width="498" height="159">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094556511/2021-05-04_17-37-53.png" alt="2021-05-04_17-37-53.png">
3. In the General tab, click the Language to change it 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094556631/2021-05-05_17-20-45.png" alt="2021-05-05_17-20-45.png">
4. Select a language from the dropdown list
<img src="https://videoask.zendesk.com/hc/article_attachments/360094556831/2021-05-05_17-22-26.png" alt="2021-05-05_17-22-26.png">
Note: Only left to right languages are currently supported.
You will now see all the videoask buttons, prompts, and interface text in the language you have selected.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094557031/2021-05-05_17-23-26.png" alt="2021-05-05_17-23-26.png">
Be aware that your edits are automatically saved, so any changes to the language of your videoask will immediately be visible anywhere you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embedded</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">shared</a> it. 
Depending on how you're using VideoAsk, our generic prompts may not quite fit how you're using the tool - that's okay! You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">customize any of the buttons or prompts</a> you see throughout the app.
If you'd like every new videoask you create to display in a language other than English, make sure to change this in your <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>.

Change the language of your videoask

If you want to find out more about how your respondents interacted with your videoask, you can head to the Metrics section to dig into the data. 
<h2>View your videoask metrics</h2>
Select a videoask that has received responses and click the Metrics tab 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075195752/2020-11-03_16-23-31.png" alt="2020-11-03_16-23-31.png">
Hover over the graph to view stats per week.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075415811/2020-11-03_16-31-52.png" alt="2020-11-03_16-31-52.png" width="647" height="590">
Here are a few examples of what you can look at in the Metrics section:
Filter by device
Select the device to filter responses accordingly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075197252/2020-11-03_16-27-35.png" alt="2020-11-03_16-27-35.png">
See unique visits
Toggle the Unique switch to see how many visitors you had altogether vs the number of unique visits from an IP address. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075414791/2020-11-03_16-29-22.png" alt="2020-11-03_16-29-22.png" width="616" height="382">
Filter by date
To filter your metrics by week, month, year or a custom time period, select dates on the calendar and click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075416411/2020-11-03_16-26-35.png" alt="2020-11-03_16-26-35.png">
Select Day or Week to change the view for the given time period 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075202432/2020-11-03_16-35-16.png" alt="2020-11-03_16-35-16.png" width="606" height="556">
Filter by completion
Toggle to see how many people landed on, interacted with, answered and completed your videoask on your graph.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075203232/2020-11-03_16-39-00.png" alt="2020-11-03_16-39-00.png" width="200" height="202">
<ul>
<li>
Landed - how many times people opened your videoask link </li>
<li>
Interacted - how many times people opened your videoask link and clicked on it </li>
<li>
Answered - how many times people answered at least one question in your videoask</li>
<li>
Completed - how many times people submitted their answer to your videoask.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075204972/2020-11-03_16-38-27.png" alt="2020-11-03_16-38-27.png" width="559" height="508">
<h2>View metrics per videoask step</h2>
To view stats per step of your videoask, select the Steps tab
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075422971/2020-11-03_16-46-12.png" alt="2020-11-03_16-46-12.png" width="651" height="384"></h2>
Note: If you have <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">skipped data collection</a> for a step, no data will appear here.
Click each step to view a summary of all the responses you've received so far. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360075206252/2020-11-03_16-23-12.png" alt="2020-11-03_16-23-12.png"></h2>
If you would like to conduct more advanced analysis of the responses you receive, you can do so by <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">downloading a .csv or .xlsx file</a> of your responses or take advantage of our integration with <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>.

View your metrics and answers per step

Your <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk plan</a> includes a monthly audio and video processing limit. You can check how many minutes you've used this month and manage your plan at any time.
If your usage fluctuates regularly, bear in mind that you can upgrade and downgrade your plan as often as you need if you are on one of our monthly plans.
Note: These instruction only apply to plans purchased via our website or web app. If you purchased your plan using the iOS app, you will need to manage your plan and payment method via your <a href="https://support.apple.com/billing" target="_blank" rel="noopener">Apple account</a>.
<h4>Jump to:</h4>
<a href="#h_01F5KJDHJY7Y2H01QCKQ1XJWYV" target="_self">Check your usage</a>
<a href="#h_01F5KJT7MFT09BC2ETTGQA8QMQ" target="_self">Change my plan</a>
<a href="#h_01F5KKF3C4SA3N6MEPEA4FEENV" target="_self">Cancel my plan</a>
<a href="#h_01F5KKEG4J5HGW2B91KS33NRGF" target="_self">Update my billing information</a>
<a href="#h_01F68GQ4EM0EES8PBPXTRQWH9Z" target="_self">Change my payment information</a>
<a href="#h_01F5KKFFED73DCS3RASE2MGP7J" target="_self">Download my invoices</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360096224971/2021-05-21_18-25-38.png" alt="2021-05-21_18-25-38.png" width="450" height="446">
How are minutes calculated?
We count minutes towards your plan any time you, a <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file. Video play is not counted towards your usage. 
Note: Minutes are counted by the second and rounded down. For example: a 15 second video is rounded down to 0 minutes or a 119 second video is rounded down to 1 minute.
Does storing or <a href="https://www.videoask.com/help/how-it-works/duplicate-your-videoask" target="_blank" rel="noopener">duplicating a videoask</a> use up my minutes?
No. We count minutes every time we have to transcode (ie compress and save) a video or audio file, because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like.
<h2 id="h_01F5KJDHJY7Y2H01QCKQ1XJWYV">Check your usage</h2>
1. Click the letter icon or gravatar to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360095320672/2021-05-10_17-17-31.png" alt="2021-05-10_17-17-31.png">
2. From your user menu, select Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095320892/2021-05-13_15-17-35.png" alt="2021-05-13_15-17-35.png" width="429" height="774">
3. Here you will see your current plan:
<img src="https://videoask.zendesk.com/hc/article_attachments/360095234611/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
And a counter displaying how many minutes of audio and video processing you have used towards your monthly limit:
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561631/2020-12-11_15-41-19.png" alt="2020-12-11_15-41-19.png" width="551" height="542">
If you are on a monthly plan, the counter will reset every month according to your plan, on the date your subscription began.
Note: Unused minutes will not be carried over to the next month.
<h2 id="h_01F5KJT7MFT09BC2ETTGQA8QMQ">Change my plan</h2>
You can change your plan at any time from within your user dashboard under Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321252/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
1. To downgrade or upgrade your plan, drag the green slider to select how many minutes you will need.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079561391/2020-12-11_15-39-09__1_.gif" alt="2020-12-11_15-39-09__1_.gif" width="540" height="536">
2. Select Show yearly/monthly to switch between monthly and annual plans.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079407572/2020-12-11_15-43-15.png" alt="2020-12-11_15-43-15.png" width="538" height="532">
3. Once you've made the desired changes with the slider, click the Upgrade or Downgrade button.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095321572/2021-05-13_15-24-06.png" alt="2021-05-13_15-24-06.png" width="569" height="564"></h2>
4. Click Confirm to finalize the change to your plan. If upgrading, we will charge the credit card we have on file for your account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321732/2021-05-13_15-25-26.png" alt="2021-05-13_15-25-26.png" width="507" height="401">
<h2 id="h_01F5KKF3C4SA3N6MEPEA4FEENV">Cancel my plan </h2>
You can cancel your plan at any time from within your user dashboard under Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321252/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
1. Click Cancel my subscription
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095319812/2021-05-13_14-56-20.png" alt="2021-05-13_14-56-20.png" width="532" height="143"></h2>
2. You will be prompted with a videoask to complete the cancellation process (we love feedback!). 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083903831/2021-01-27_16-10-03.png" alt="2021-01-27_16-10-03.png" width="513" height="301"></h2>
3. Answer both steps of the videoask to complete the cancellation process.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083904671/2021-01-27_16-14-36.png" alt="2021-01-27_16-14-36.png" width="521" height="331"></h2>
<h2 id="h_01F5KKEG4J5HGW2B91KS33NRGF">Update my billing information</h2>
If you would like to update your billing address, phone number or Tax ID, you can do so from your user dashboard under Plan &amp; Billing. Once updated, this information will be used for any future invoices (but will not update any historic invoices).
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321252/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
1. Click Change my billing information
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095319952/2021-05-13_14-56-20.png" alt="2021-05-13_14-56-20.png" width="689" height="185"></h2>
2. Here you will see your current plan details, payment information, billing information and billing history. Click Update information under Billing information. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095233811/2021-05-13_14-58-01.png" alt="2021-05-13_14-58-01.png">
3. Make any desired updates to your billing address, phone number or Tax ID and click Save.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095233831/2021-05-13_15-02-11.png" alt="2021-05-13_15-02-11.png"></h2>
<h2 id="h_01F68GQ4EM0EES8PBPXTRQWH9Z">Change my payment information</h2>
You can change or update the credit card associated with your account from your user dashboard under Plan &amp; Billing. Once updated, whichever credit card you set as the default payment method will be used for any future charges to your account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321252/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
1. Click Change my billing information
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095319952/2021-05-13_14-56-20.png" alt="2021-05-13_14-56-20.png" width="689" height="185"></h2>
2. Here you will see your current plan details, payment method, billing information and billing history. The current card on file will be listed under Payment Method. Before you can change your payment method to a different card, you will first need to add it. Click Add payment method
<h2 id="h_01F5KKFFED73DCS3RASE2MGP7J"><img src="https://videoask.zendesk.com/hc/article_attachments/360096266512/2021-05-21_17-49-59.png" alt="2021-05-21_17-49-59.png"></h2>
3. Enter your card information and click Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360096266632/2021-05-21_17-50-32.png" alt="2021-05-21_17-50-32.png">
4. Once you've added a secondary payment method, you can choose which payment method you want to Make default or Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360096223111/2021-05-21_17-58-42.png" alt="2021-05-21_17-58-42.png">
<h2 id="h_01F5KKFFED73DCS3RASE2MGP7J">View and download my invoices</h2>
You can download any of your invoices from your user dashboard under Plan &amp; Billing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095321252/2021-05-13_15-19-43.png" alt="2021-05-13_15-19-43.png">
At the bottom of the Plan &amp; Billing section, you will see a list of all invoices that have been issued to you so far. If you are on a monthly plan, a new invoice will automatically be issued for each monthly payment.
Click the desired payment period to view and download a PDF of your invoice. 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083834732/2021-01-27_16-01-37.png" alt="2021-01-27_16-01-37.png"></h2>
If you have any problems managing your plan, please contact us. ⤵️

Check your current usage and manage your plan

Looking to use VideoAsk for your company but still stay on brand? If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, you can remove our logo and apply your own branding to your videoasks. 
When you setup a brand in your VideoAsk account, you'll be able to upload your own logo, link the logo to your website, <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">whitelabel the videoask URL</a>, and change the favicon.
<h4>Jump to:</h4>
<a href="#h_01F4TD5X779WZPHQNTS4H34JRT" target="_self">Create a brand and add your own logo</a>
<a href="#h_01F8RBB4F9ZD7HW6XQC97G2J3D" target="_self">Logo tips</a>
<a href="#h_01F4TD63DPDH34Q2X3QN4XJ2GK" target="_self">Edit a brand</a>
<a href="#h_01F4TD6B0TXCD33R1WWH51RQJB" target="_self">Delete a brand</a>
Will you be creating a lot of different videoasks for your company or brand? Apply the same brand to every new videoask by <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">creating default settings</a>. 
<h2>Remove the VideoAsk logo</h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094423652/2021-05-03_19-46-37.png" alt="2021-05-03_19-46-37.png" width="428" height="122">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094339191/2021-05-03_19-47-39.png" alt="2021-05-03_19-47-39.png">
3. Under Branding, select No branding
<img src="https://videoask.zendesk.com/hc/article_attachments/360094423852/2021-05-03_19-48-53.png" alt="2021-05-03_19-48-53.png">
That's it! Now no logo will be displayed on the lower left hand corner of your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094339551/2021-05-03_19-52-19.png" alt="2021-05-03_19-52-19.png">
<h2 id="h_01F4TD5X779WZPHQNTS4H34JRT" class="wysiwyg-text-align-left">Create a brand and add your own logo</h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094423652/2021-05-03_19-46-37.png" alt="2021-05-03_19-46-37.png" width="428" height="122">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094339191/2021-05-03_19-47-39.png" alt="2021-05-03_19-47-39.png">
3. Next to Branding, click the + icon to add a new brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360094339851/2021-05-03_19-55-24.png" alt="2021-05-03_19-55-24.png">
4. Give your brand a name and click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/360094424352/2021-05-03_19-57-53.png" alt="2021-05-03_19-57-53.png">
5. Click Upload or drag and drop to add a logo file
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425312/2021-05-03_20-01-39.png" alt="2021-05-03_20-01-39.png" width="495" height="512">
Note: Only .png, .jpg, and .gif files may be used.
6. Type or paste the redirect URL you want respondents to be sent to when they click your logo
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341111/2021-05-03_20-21-45.png" alt="2021-05-03_20-21-45.png" width="495" height="496">
7. To use your own domain for the videoask URL, enter your subdomain in the custom domain field. Then make sure to follow the rest of the <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">domain whitelabeling setup instructions</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425192/2021-05-03_20-05-36.png" alt="2021-05-03_20-05-36.png" width="493" height="510">
Note: Use of customer domains for your brand is optional. Adding a URL redirect for your logo is required.
8. If using a custom domain, you also have the option of uploading a favicon. Click Upload or drag and drop your favicon file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425172/2021-05-03_20-05-36.png" alt="2021-05-03_20-05-36.png" width="492" height="507">
9. Click Save Brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425112/2021-05-03_20-14-26.png" alt="2021-05-03_20-14-26.png" width="487" height="530">
You have now created a brand that can be used for any videoask in your organization! To add this brand to your videoask, just select it under Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425792/2021-05-03_20-25-10.png" alt="2021-05-03_20-25-10.png">
When selected, your logo (and custom domain, if you have set this up) will be applied to this videoask!
<h3><img src="https://videoask.zendesk.com/hc/article_attachments/360094425892/2021-05-03_20-26-28.png" alt="2021-05-03_20-26-28.png"></h3>
<h4 id="h_01F8RBB4F9ZD7HW6XQC97G2J3D">Logo tips</h4>
<ul>
<li>Use images in .png, .jpeg, .svg or .gif format, minimum 200 px height.</li>
<li>Optimal dimensions are a 9:16 format, 160 x 400 px.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, circles smaller.</li>
</ul>
<h2 id="h_01F4TD63DPDH34Q2X3QN4XJ2GK">Edit your brand</h2>
If you want to upload a different logo or change any of your brand settings you can update a brand from the builder of any of your videoasks.
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426012/2021-05-03_20-30-01.png" alt="2021-05-03_20-30-01.png" width="465" height="152">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341351/2021-05-03_20-30-18.png" alt="2021-05-03_20-30-18.png">
3. In the branding section, select the brand you want to edit from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426052/2021-05-03_20-31-58.png" alt="2021-05-03_20-31-58.png">
4. Click Edit this brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341451/2021-05-03_20-30-44.png" alt="2021-05-03_20-30-44.png">
5. Make any desired changes and click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341491/2021-05-03_20-34-51.png" alt="2021-05-03_20-34-51.png">
<h2 id="h_01F4TD6B0TXCD33R1WWH51RQJB">Delete a brand</h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426012/2021-05-03_20-30-01.png" alt="2021-05-03_20-30-01.png" width="465" height="152">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341351/2021-05-03_20-30-18.png" alt="2021-05-03_20-30-18.png">
3. In the branding section, select the brand you want to delete from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426152/2021-05-03_20-37-05.png" alt="2021-05-03_20-37-05.png">
4. Click Edit this brand
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426212/2021-05-03_20-37-56.png" alt="2021-05-03_20-37-56.png">
5. On the upper right hand side, click the Delete button
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341611/2021-05-03_20-38-41.png" alt="2021-05-03_20-38-41.png" width="520" height="517">
6. Type the name of your brand to confirm you want to delete it. Then click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426232/2021-05-03_20-39-03.png" alt="2021-05-03_20-39-03.png" width="536" height="416">
Note: If you delete a brand currently being used on a videoask, it will revert back to the VideoAsk branding. You cannot delete the default VideoAsk and No branding options.

Add your brand and logo to a videoask

Hoping to use VideoAsk with your favorite app? We always take <a href="https://www.videoask.com/fkvg5yy4d#source=Help_Center" target="_blank" rel="noopener">integration requests</a>, but in the meantime you can use Zapier to connect VideoAsk to thousands of other web services!
<a href="https://zapier.com/explore" target="_blank" rel="noopener">Zapier</a> is a platform that lets you connect apps through a series of automated connections, called zaps. Through these triggers you can automate day-to-day tasks and build workflows between apps that otherwise wouldn't be possible without coding.
<a href="#h_01FBWPQKZGPX7TMMNDTFGASSJ5" target="_self"><img src="https://videoask.zendesk.com/hc/article_attachments/4404447368468/2021-07-30_15-50-35.png" alt="2021-07-30_15-50-35.png" width="469" height="136"></a>
Each zap has one app as the trigger, where your information comes from and which causes one or more actions in other apps, where your data gets sent automatically. 
A Zapier account is required for the setup below, which is possible with one of their free accounts. 
<h3>Jump to:</h3>
<a href="#h_01FBWPQKZGPX7TMMNDTFGASSJ5" target="_self">Create a new zap to connect with VideoAsk</a>
<a href="#h_01FBWPQWEPE6KN4JPYN7W36AFZ" target="_self">Zap filters</a>
<a href="#h_01FBWPPX9XDVZVF7BJ4XSM9V1P" target="_self">FAQ</a>
<h2>Connect VideoAsk and Zapier with a template</h2>
You have two options to connect VideoAsk and Zapier - by <a href="https://zapier.com/help/create/basics/create-zaps" target="_blank" rel="noopener">creating a new zap in Zapier</a> or using a template from the VideoAsk connect panel.
In this example, we will be connecting a videoask with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360060692451" target="_blank" rel="noopener">live call step</a> so we'll be notified on Slack each time someone calls us on VideoAsk.
1. From the videoask you want to add a trigger to, click Connect to other apps.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404231681812/2021-07-26_18-57-27.png" alt="2021-07-26_18-57-27.png" width="453" height="130">
2. In the connect panel, scroll down to the desired app template and click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404223932948/2021-07-26_18-57-55.png" alt="2021-07-26_18-57-55.png">
If you don't see a Zapier template listed for your preferred app, then you'll need to set up the zap from within your Zapier account from their <a href="#h_01FBWPQKZGPX7TMMNDTFGASSJ5" target="_self" rel="undefined">app catalogue</a>.
3. This will open a new tab or window. Click Try this template.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404231728660/2021-07-26_19-00-17.png" alt="2021-07-26_19-00-17.png">
You'll then be given an overview of how the template works. Click Get Started to start editing the template and finish the setup.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404231902228/2021-07-26_19-06-29.png" alt="2021-07-26_19-06-29.png">
4. If you have multiple Zapier accounts, choose which account you'd like to use for this zap.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404231937684/2021-07-26_19-08-30.png" alt="2021-07-26_19-08-30.png">
5. Zapier will now connect to your VideoAsk account. If prompted, login to your VideoAsk account to give access to your videoasks there. Click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404224032788/2021-07-26_19-09-28.png" alt="2021-07-26_19-09-28.png">
6. If you're part of more than one <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization in VideoAsk</a>, you'll need to select in which organization the videoask you want to use for the zap is in. Once selected, click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438065044/2021-07-30_15-53-46.png" alt="2021-07-30_15-53-46.png">
7. Select which videoask you want to connect. Then click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438076052/2021-07-30_15-55-04.png" alt="2021-07-30_15-55-04.png">
8. Now you'll need to select your Slack account. Click Connect a new account if you've never used Slack for a zap before, or select your Slack account and click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232004884/2021-07-26_19-15-18.png" alt="2021-07-26_19-15-18.png">
9. Select the channel to send Slack messages to when you receive a new response.
If you'd like to send a direct message instead of a message to a channel, you'll need to set up the zap manually by <a href="#h_01FBWPQKZGPX7TMMNDTFGASSJ5" target="_self">creating a new zap from your Zapier account</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232040212/2021-07-26_19-18-01.png" alt="2021-07-26_19-18-01.png">
10. Choose which fields to include in the Slack message and click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404224091156/2021-07-26_19-19-58.png" alt="2021-07-26_19-19-58.png">
11. Choose which fields from your videoask form to include in the Slack message.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404224098452/2021-07-26_19-21-06.png" alt="2021-07-26_19-21-06.png">
Add any other additional text and click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232075156/2021-07-26_19-21-34.png" alt="2021-07-26_19-21-34.png">
12. Set any final settings for your Slack bot messages and click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232096916/2021-07-26_19-23-15.png" alt="2021-07-26_19-23-15.png">
13. Review all your zap settings. If you're ready to give it a whirl, click Send test.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232104084/2021-07-26_19-24-02.png" alt="2021-07-26_19-24-02.png">
If everything has run smoothly, you should see this green success message and your test appear in Slack.
If things have not been configured correctly, you will see a red error message prompting you to go back and reconfigure your zap. When all is good, click Next. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232113428/2021-07-26_19-25-08.png" alt="2021-07-26_19-25-08.png">
14. Make one final review of your zap settings in VideoAsk and Slack. If you're ready to start using your messaging trigger, click Turn on Zap. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4404232140564/2021-07-26_19-26-53.png" alt="2021-07-26_19-26-53.png">
<h2 id="h_01FBWPQKZGPX7TMMNDTFGASSJ5">Create a new zap to connect with VideoAsk </h2>
1. Login to your Zapier account and click Create Zap
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437272468/2021-07-30_14-55-42.png" alt="2021-07-30_14-55-42.png">
2. Search for and select VideoAsk from the <a href="https://zapier.com/apps" target="_blank" rel="noopener">Zapier app catalogue</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443218452/2021-07-30_14-58-03.png" alt="2021-07-30_14-58-03.png">
3. Choose what event in VideoAsk will trigger the zap
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437549332/2021-07-30_14-59-49.png" alt="2021-07-30_14-59-49.png">
Then, click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443454868/2021-07-30_15-01-16.png" alt="2021-07-30_15-01-16.png" width="598" height="400">
4. Choose which VideoAsk account you would like to connect to.
If you haven't connected your VideoAsk account to Zapier before, you'll be prompted to login. After you've selected the appropriate account, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437528084/2021-07-30_15-02-22.png" alt="2021-07-30_15-02-22.png" width="584" height="402">
5. Select which <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization</a> and videoask you'd like to connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443440020/2021-07-30_15-04-21.png" alt="2021-07-30_15-04-21.png" width="591" height="454">
Then, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437505556/2021-07-30_15-05-53.png" alt="2021-07-30_15-05-53.png" width="592" height="459">
6. Zapier will now prompt you to test your trigger to make sure everything is running smoothly. Click Test trigger to ensure your videoask is properly connected.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443424404/2021-07-30_15-07-13.png" alt="2021-07-30_15-07-13.png" width="574" height="454">
7. If everything is working well, you'll see a test response pulled through from VideoAsk. Click Continue to finish setting up your zap.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443413780/2021-07-30_15-11-20.png" alt="2021-07-30_15-11-20.png" width="608" height="545">
Note: If the trigger event has never happened (ie <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">receiving a new response to your videoask</a>), you may receive an error message. If so, submit a test response or reply to your videoask, then disconnect and reconnect your VideoAsk account in Zapier and try the test trigger again.
8. Now it's time to select which app your zap will connect VideoAsk to. Search for and select Slack from the Zapier app catalogue. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437589012/2021-07-30_15-17-46.png" alt="2021-07-30_15-17-46.png" width="615" height="372">
9. Choose the Action Event. This is what event will happen when you receive a response or reply in VideoAsk. In our case, we'd like to receive a direct message in Slack.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437809556/2021-07-30_15-18-29.png" alt="2021-07-30_15-18-29.png" width="593" height="345">
Then, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437878292/2021-07-30_15-38-22.png" alt="2021-07-30_15-38-22.png" width="594" height="354">
10. Select your Slack account and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437867924/2021-07-30_15-39-58.png" alt="2021-07-30_15-39-58.png" width="599" height="349">
11. Configure your action preferences. Note that the configuration options will vary depending on the action app you have selected.
In our case, we want to receive a message on Slack from a bot when we receive a call on VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443725204/2021-07-30_15-44-05.png" alt="2021-07-30_15-44-05.png" width="563" height="380">
When you're satisfied with your settings, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404437953812/2021-07-30_15-46-28.png" alt="2021-07-30_15-46-28.png" width="554" height="390">
12. You'll now be prompted to test this second part of your trigger. Click either Test and Review or Test and Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443780372/2021-07-30_15-49-03.png" alt="2021-07-30_15-49-03.png" width="562" height="457">
13. If your test is successful, you're all set! Now you just have to Turn your zap on and the action you just set up will now happen every time you receive a response or reply in VideoAsk. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/4404443797908/2021-07-30_15-50-59.png" alt="2021-07-30_15-50-59.png" width="569" height="493">
<h2 id="h_01FBWPQWEPE6KN4JPYN7W36AFZ" class="wysiwyg-text-align-left">Zap filters</h2>
With the connection setup above, each time you receive a response or reply to your videoask, the trigger you defined will happen.
But what if I only want the trigger to happen if a respondent gives me a specific answer to a single step of my videoask? This is where <a href="https://zapier.com/help/create/customize/add-conditions-to-zaps-with-filters" target="_blank" rel="noopener">zap filters</a> step in!
In our example, the third step of our videoask is where respondents have the option to hop on a live call. While I care about their responses to other steps of my videoask, I only want to be notified on Slack if someone is calling me on VideoAsk, so I only want the zap to trigger for the third step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438360084/2021-07-30_16-08-00.png" alt="2021-07-30_16-08-00.png">
1. To add a filter to an existing zap, click the + icon between the trigger and action in Zapier.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438375828/2021-07-30_16-05-01.png" alt="2021-07-30_16-05-01.png">
2. Instead of adding an app, select Filter to add a condition to your zap.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404444061588/2021-07-30_16-05-15.png" alt="2021-07-30_16-05-15.png" width="616" height="356">
3. Select which VideoAsk response field to include in your condition. If you don't see all the step options listed, make sure to click Show all options.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438411540/2021-07-30_16-13-58.png" alt="2021-07-30_16-13-58.png">
4. Choose what condition should be true (or false) for this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404447034132/2021-07-30_16-26-44.png" alt="2021-07-30_16-26-44.png">
5. Finally, if the response should match a specific number or answer, enter this in the condition's data field.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404438629908/2021-07-30_16-28-06.png" alt="2021-07-30_16-28-06.png" width="613" height="365">
6. When you're ready, click Continue to test your condition.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404447068180/2021-07-30_16-34-29.png" alt="2021-07-30_16-34-29.png" width="614" height="395">
7. If it's been set up properly and a response meets its conditions, you'll see a success message and now the Zapier zap will only trigger when the condition you created is met.
In our case, I will only receive a message on Slack one someone calls me on step 3 of my videoask!
<img src="https://videoask.zendesk.com/hc/article_attachments/4404447087380/2021-07-30_16-02-09.png" alt="2021-07-30_16-02-09.png" width="629" height="442">
<h2 id="h_01FBWPPX9XDVZVF7BJ4XSM9V1P" class="wysiwyg-text-align-left">FAQ</h2>
This is cool, but I'd like this to work the other direction. So an event happens in [my favorite] app and that triggers a reply or another action in VideoAsk. Is that possible?
Unfortunately not. With the way VideoAsk is built at this point, any events are a one way street. So you can create a zap that triggers when a new response, respondent reply or creator reply happens in VideoAsk.
But you cannot, for example, create a zap to send a creator reply when someone signs up to your mailing list in Mailchimp (though of course the opposite is true - you can create a new contact in Mailchimp when someone responds to your videoask 😉 ).
My zap is not working. Can you help?
If your zap is not working due to a bug or error coming from VideoAsk, then we're happy to help! Just contact our support team using the button at the bottom of this page.
Because much of what allows a zap to work is managed by Zapier, if you're experiencing issues that are not specific to your videoask, we recommend reaching out to <a href="https://zapier.com/help" target="_blank" rel="noopener">Zapier support</a> for any other assistance.

Connect VideoAsk to hundreds of other apps with Zapier

Each step of a videoask requires a video prompt and an <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a>. Each time you create a new step or new videoask you'll be prompted to select where you want to create or upload the video footage from. 
Video source options are:
<ul>
<li><a href="#h_01F3402GHSAYFAD1EJGWBTT3XY" target="_self">Record a new video using your webcam</a></li>
<li><a href="#h_01F33ZZDWTEX10RA2TVNATNKP6" target="_self">Record a screenshare</a></li>
<li><a href="#h_01F33ZZPQRVGG8ZEGXNQ2S0FHK" target="_self">Upload a video or gif file</a></li>
<li><a href="#h_01F340046B71KW6X56DXSWPM76" target="_self">Select a video from the Pexels library</a></li>
<li><a href="#h_01F340046B71KW6X56DXSWPM76" target="_self">Select a video from the Giphy library</a></li>
<li>
<a href="https://www.videoask.com/help/video-audio/360057106172-manage-your-media-library" target="_blank" rel="noopener">Select a video from your media library</a> (videos you have previously recorded or uploaded) </li>
</ul>
<h2 id="h_01F3402GHSAYFAD1EJGWBTT3XY">Record a new video</h2>
1. Select Webcam
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654292/2.png" alt="2.png" width="645" height="343">
2. Click the camera and microphone icons at the top of your screen to select which camera and microphone you want to use for your recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645291/3.png" alt="3.png" width="646" height="360">
3. For a little help remembering what you want to say in your video, toggle on Notes and jot down a script or outline. These notes will be visible to you while you record, but will not be visible in the final footage.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654432/4.png" alt="4.png" width="639" height="356">
Tip: Often the most engaging videos are more natural, so we recommend using a loose structure instead of writing and reading an entire script word for word! 
4. When you're ready, click the red button to start recording. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645371/2021-04-02_10-45-15.png" alt="2021-04-02_10-45-15.png" width="648" height="361">
Tip: Remember to make eye contact with the camera - not your screen!
You will receive a 3 second countdown before the recording begins:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654532/2021-04-02_10-39-11.png" alt="2021-04-02_10-39-11.png" width="668" height="372">
Each video can be up 2 minutes long. A clock will count backwards at the bottom of your screen as you record to tell you how much time you have left.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654552/2021-04-02_10-41-25.png" alt="2021-04-02_10-41-25.png" width="650" height="362">
When you are finished recording, click the Red button.
Pro tip: You can also use the spacebar on your keyboard to start and stop recordings - this is very useful so you can keep looking at the camera until the very end!
5. You'll now get the chance to preview your video footage. To save it and proceed, click Yes. To re-record, click No. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645471/2021-04-02_10-42-18.png" alt="2021-04-02_10-42-18.png" width="682" height="380">
Note: Re-recording does not use up your minutes. We count minutes only for videos that are transcoded and saved, either through recording or uploading an external file.
<h2 id="h_01F33ZZDWTEX10RA2TVNATNKP6">Record a screenshare</h2>
1. Click Screenshare
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645251/1.png" alt="1.png" width="646" height="343">
2. Choose which screen you would like to share.
To share your entire screen (including your desktop and all windows), click the screen preview in the Your Entire Screen tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654632/2021-04-05_15-02-40.png" alt="2021-04-05_15-02-40.png" width="639" height="358">
You can also share a specific application window. Click the Application Window tab and select the application window you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645531/2021-04-05_15-02-58.png" alt="2021-04-05_15-02-58.png" width="656" height="367">
Your third option is to record a specific browser tab (in this case, Chrome). Click the Chrome Tab tab and select which tab you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091654812/2021-04-05_15-04-35.png" alt="2021-04-05_15-04-35.png" width="648" height="363">
3. Whichever option you choose, click Share when you're ready to start sharing your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645891/2021-04-05_15-04-35__1_.png" alt="2021-04-05_15-04-35__1_.png" width="656" height="367">
4. Look for the blue rectangles to indicate that you are sharing your screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645951/2021-04-05_15-04-59.png" alt="2021-04-05_15-04-59.png" width="640" height="397">
5. Though you have started sharing your screen, you have not started recording. Switch to the VideoAsk tab or window and press the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091726371/2021-04-05_15-05-18__1_.png" alt="2021-04-05_15-05-18__1_.png" width="645" height="402">
6. You will receive a 3 second countdown before recording begins, similar to the process when recording with your webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655152/2021-04-05_15-05-28.png" alt="2021-04-05_15-05-28.png" width="626" height="388">
Note: This countdown and the timer for your recording will only be viewable in the VideoAsk tab or window, not the one you are screensharing.
7. Make sure to switch to the right window or application while you are recording. When you want to end the video and screenshare, click the Stop button. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646011/2021-04-05_15-05-48.png" alt="2021-04-05_15-05-48.png" width="629" height="390">
8. Preview your screenshare in VideoAsk. If you're happy with the video, click Yes. If you'd like to re-record, click No.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646031/2021-04-05_15-05-56.png" alt="2021-04-05_15-05-56.png" width="623" height="349">
That's it! Now your screen recording is ready to use in your videoask. Because it's usually important to see the entire screen of such recordings, we recommending use the Fit video option for these steps of your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646051/2021-04-05_15-06-14.png" alt="2021-04-05_15-06-14.png" width="635" height="356">
<h2 id="h_01F33ZZPQRVGG8ZEGXNQ2S0FHK">Upload a video or gif</h2>
1. Click Upload
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655292/2021-04-02_10-16-38.png" alt="2021-04-02_10-16-38.png" width="662" height="352">
2. Click Choose file to select a file from your device
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646091/2021-04-05_15-27-20.png" alt="2021-04-05_15-27-20.png" width="649" height="363">
Or drag and drop your video file into the browser window:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655312/2021-04-05_15-25-47.png" alt="2021-04-05_15-25-47.png" width="650" height="384">
Note: Files must be in .mp4, .mov, or .webm format and no larger than 300 MB.
3. Once your file finished uploading, you'll see it in the preview. Click Continue to save your file to VideoAsk and continue with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655352/2021-04-05_15-47-41.png" alt="2021-04-05_15-47-41.png" width="645" height="361">
<h2 id="h_01F340046B71KW6X56DXSWPM76">Use a video from the Pexels or Giphy library</h2>
Access to thousands of beautiful Pexels videos or funny Giphy gifs come with your VideoAsk account. If you don't want to show your face yet or are looking to quickly create videoasks, this is a great option for engaging video content.
Note: Using Pexels footage or gifs does not count towards your plan usage.
1. Select Library
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091655372/2021-04-02_10-16-38__1_.png" alt="2021-04-02_10-16-38__1_.png" width="632" height="336"></h2>
2. For Pexels videos, select the Pexels tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646191/2021-04-05_15-51-46.png" alt="2021-04-05_15-51-46.png" width="646" height="362">
To use a gif, select the Giphy tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646211/2021-04-05_16-01-08.png" alt="2021-04-05_16-01-08.png" width="646" height="362">
3. Search videos or gifs by keyword to find just the right one.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646251/2021-04-05_15-52-23.png" alt="2021-04-05_15-52-23.png" width="639" height="358">
4. Click a video or gif to select it
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646291/2021-04-05_15-52-23__1_.png" alt="2021-04-05_15-52-23__1_.png" width="650" height="364">
5. Click Continue to proceed with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655552/2021-04-05_15-56-12.png" alt="2021-04-05_15-56-12.png" width="646" height="361">
<h2>Use videos from your <a href="https://www.videoask.com/help/video-audio/360057106172-manage-your-media-library" target="_blank" rel="noopener">media library</a>
</h2>
If you have previously recorded or uploaded videos to your VideoAsk account, these can be reused for any new videoask or step.
1. Select Library
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091655372/2021-04-02_10-16-38__1_.png" alt="2021-04-02_10-16-38__1_.png" width="632" height="336"></h2>
2. In the Videos tab you'll see all the videos in your media library. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646351/2021-04-05_15-51-46__1_.png" alt="2021-04-05_15-51-46__1_.png" width="633" height="355">
3. Search your videos by transcript to quickly find the one you're looking for.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646411/2021-04-05_16-06-46.png" alt="2021-04-05_16-06-46.png" width="631" height="337">
4. Click a video to view and select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646511/2021-04-05_16-06-46__1_.png" alt="2021-04-05_16-06-46__1_.png" width="633" height="338">
5. Once you've selected the video you want, click Continue to proceed with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655732/2021-04-05_16-07-07.png" alt="2021-04-05_16-07-07.png" width="639" height="342">

Select your video footage source

Talking on camera can be tricky, but with a few simple tips anyone can master the art of making great videos. Watch this quick video to learn how to make an interactive and engaging videoask. 
<iframe src="//fast.wistia.com/embed/iframe/wyzbg06asx" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
Not everyone's a pro at being on camera. With VideoAsk, you don't have to be. Follow these 5 tips to create a videoask that's engaging, interactive, and, well... totally you.
<h1>1. Pick the right space</h1>
<ul>
<li>Avoid dark, dingy corners and harsh backlighting in favor of a bright space with plenty of natural light.</li>
<li>You'll also want a quiet space without too much going on in the background to avoid unwanted distractions.</li>
</ul>
<h1>2. Find your best angle</h1>
<ul>
<li>Find your best angle, and center yourself in the shot.</li>
<li>Computer or laptop cameras will do the trick, but phone cameras are even better. Back cameras are usually higher quality than front cameras, so set up your phone or ask a friend to help you record to get the best shot.</li>
<li>Don't forget, you can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_self">upload a video</a> to your videoask instead of recording it on the spot.</li>
</ul>
<h1>3. Get to the point</h1>
<ul>
<li>You want viewers to get to the good stuff as soon as they hit play.</li>
<li>Start talking immediately after the countdown to avoid that dreaded dead second before your videoask starts playing.</li>
<li>If you're worried about forgetting what to say, you can include speaker notes to prompt you. If you have more than one question to ask, break it up into steps to keep the flow of your videoask.</li>
</ul>
<h1>4. Be yourself</h1>
<ul>
<li>VideoAsk is all about keeping it real. You can find a balance between being casual and professional to really compel your audience to answer your VideoAsk.</li>
<li>Sit up straight, smile, and speak clearly to keep people engaged.</li>
<li>It's okay to have speaker notes, but don't stick too strictly to a script. This is your chance to show your audience who you really are– use it!</li>
</ul>
<h1>5. Spice it up! </h1>
<ul>
<li>You don't have to be all work and no play. Get creative with your videoask to add your own personal touch.</li>
<li>Use props, or include a special guest to really grab people's attention. If you're really camera shy, you don't even have to show your face. Remember, the sky's the limit with VideoAsk.</li>
</ul>
 
Follow these tips, and you're on your way to becoming a VideoAsk aficionado. Because the best interface is your face.

5 tips for making a better videoask

Once you're done building and it's time to start collecting responses, you have a couple of different options to get your videoask out into the world.
Ways to share and embed a videoask:
1. Share via text message/SMS or on social media with a link (keep reading to learn how!)
2. <a href="https://www.videoask.com/help/sharing/360047556311-send-a-videoask-from-your-own-email-or-marketing-tool" target="_self">Send a videoask in an email </a>
3. <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">Embed a videoask in your page with an iframe</a>
4. <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">Embed a videoask widget on your website or page</a>
Once you've received responses back, you can also <a href="https://www.videoask.com/help/sharing/360043064111-share-your-interactions" target="_blank" rel="noopener">share your answers</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_self">share and embed your entire videoask inbox.</a>
<h2>Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091742392/2021-03-26_09-14-06.png" alt="2021-03-26_09-14-06.png" width="338" height="495"></h2>
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742412/2021-03-26_09-13-21.png" alt="2021-03-26_09-13-21.png" width="493" height="148">
3. To get the link of a videoask that has already received responses, click Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360091739031/2021-03-26_09-14-16.png" alt="2021-03-26_09-14-16.png" width="525" height="155">
4. In the Link tab, you can access the share URL of your videoask, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">add variables</a>, or see it in preview mode. Click the Copy button for the link of your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742532/2021-03-26_09-17-45.png" alt="2021-03-26_09-17-45.png" width="680" height="340">
We highly recommend going through your videoask before officially sending it out to respondents to make sure it's set up the way you intend. To test your videoask without submitting responses, click the link for preview mode.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742552/2021-03-26_09-50-11.png" alt="2021-03-26_09-50-11.png" width="422" height="480">
Tip: You can view any videoask in preview mode by adding ?preview to the end of its url. 
Variables can be very useful for tracking or passing information when you share videoasks. To add variables to your videoask link, click the + variables button and select from the list.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091742572/2021-03-26_10-02-26.png" alt="2021-03-26_10-02-26.png" width="379" height="439"></h2>
Learn more about <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">how to use variables</a> in our dedicated article on this fun (and slightly confusing) topic.
<h2>Share on social media</h2>
To share your videoask via text message or on social media, all you need to do is copy and paste the videoask URL into the message or post.
You can also share directly from VideoAsk by clicking the social media icons:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742632/2021-03-26_09-17-45__1_.png" alt="2021-03-26_09-17-45__1_.png">
How do videoasks work on social media?
Social media platforms have a short list of video platforms they have whitelisted that allow for truly embedded video content (basically: YouTube). As a new product, unfortunately VideoAsk is not yet on that list (but share away and hopefully we will be soon!).
In the meantime, your videoasks will display a meta image or gif when they are shared on social media. When clicked, respondents will be directed to a new window or tab to complete the videoask.
<h3 class="wysiwyg-text-align-center">Facebook</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742672/2021-03-26_09-32-59.png" alt="2021-03-26_09-32-59.png" width="445" height="478">
<h3 class="wysiwyg-text-align-center">LinkedIn</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091739251/2021-03-26_09-34-45.png" alt="2021-03-26_09-34-45.png" width="521" height="425">
<h3 class="wysiwyg-text-align-center">Twitter</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742892/2021-03-26_09-40-54.png" alt="2021-03-26_09-40-54.png" width="535" height="293">
How do videoasks work in a text message or SMS?
When you send a videoask via text message on WhatsApp or elsewhere, the videoask name and metaimage will display with the link. When the recipient clicks the link, they will be taken to a browser (ie Chrome or Safari) to complete the videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091743052/2021-03-26_13-15-27.png" alt="2021-03-26_13-15-27.png" width="296" height="523">
My thumbnail is terrible, how do I change it?
A thumbnail is automatically generated for your videoask from the first 3-5 seconds of your video. This image will be used for the meta image when you share your videoask.
If you've ended up with a less than flattering face for your thumbnail (happens to all of us! 😅), don't worry. You can <a href="https://www.videoask.com/help/sharing/360050275971-choose-your-videoask-thumbnail" target="_blank" rel="noopener">choose your thumbnail</a> from other frames of your video.

Share your videoask

Do you want to display a videoask on your website? Embed a videoask directly on your page with an iframe so site visitors can submit responses without leaving the site.
You can embed many types of content (including videos) on a webpage using a little bit of iframe HTML code.
Embedding videoasks with this method will place the video in the midst of other content on your page, like this ⤵️ <iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fk17axeka?preview" width="100%" height="600px">
</iframe>
If you're hoping to embed a videoask in the footer of your page or website, or to expand and collapse the videoask, learn how to embed a videoask widget.
<h2>Embed a videoask on your page</h2>
1. Click Share &amp; Embed 
<img src="https://videoask.zendesk.com/hc/article_attachments/360090780751/2021-03-26_09-14-16.png" alt="2021-03-26_09-14-16.png" width="498" height="148">
2. Go to the Embed tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360090781051/2021-03-26_14-45-42.png" alt="2021-03-26_14-45-42.png" width="614" height="307">
3. Click Copy code
<img src="https://videoask.zendesk.com/hc/article_attachments/360090811572/2021-03-26_14-46-12.png" alt="2021-03-26_14-46-12.png" width="332" height="383">
4. Paste the code into the html editor of your page 
<img src="https://videoask.zendesk.com/hc/article_attachments/360090781391/2021-03-26_14-51-14.png" alt="2021-03-26_14-51-14.png" width="669" height="333">
<h2 class="wysiwyg-text-align-left">Embed requirements</h2>
You can embed videoasks on almost any website, online store builder or CMS, so long as it allows you to insert custom code or edit the html code of pages. There are, however, some requirements for your embedded videoask to work smoothly:
<ul>
<li class="wysiwyg-text-align-left">Your site must be compatible with iframes </li>
<li class="wysiwyg-text-align-left">Your website must have a valid SSL certificate (using https://). If we cannot detect a valid SSL certificate, we will display a "Reply" button on your embedded videoask instead of the answer prompts you have selected. This button will open the videoask in a new tab to ensure responses are submitted over a secure connection.</li>
<li class="wysiwyg-text-align-left">Make sure to use the embed code provided in the app. Camera and microphone permissions are included in it that are essential for respondents to be able to record answers. Attempting to embed your videoask without using the embed code above could result in the recording process failing.</li>
</ul>
<h3>Use these step by step instructions for your website builder or CMS:</h3>
<a href="https://www.videoask-wix.com/" target="_blank" rel="noopener">Embed a videoask on a Wix site</a>
<a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener">Embed a videoask on a Squarespace site</a>
<a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener">Embed a videoask on a WordPress site</a>
<h3>Change the videoask layout</h3>
The default embed code generated in app will display the videoask at 100% of the page width, as allowed by the page's styling and design.
There is a break point built in at 1023 pixels that determines the layout of a videoask. If less than 1024 pixels are allowed, then a videoask will switch from split screen view (with buttons displayed to the right of the videoask) to mobile view (with buttons stacked on top of the video).
<img src="https://videoask.zendesk.com/hc/article_attachments/360090814632/mceclip0.png" alt="mceclip0.png" width="732" height="274">
If you would like to force the mobile view for an iframe embedded videoask, change the width from 100% to a numerical value less than 1024 pixels in the embed code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360090814812/2021-03-26_15-17-56.png" alt="2021-03-26_15-17-56.png" width="454" height="361">
I'm using 100% of the width and my embedded videoask is still showing a mobile layout.
If you're using the default code your videoask is still not showing a split screen view, this is likely because of other design elements on your page or site constraining the width. 
If your page has wide margins or sidebars, then there may not be enough space to display the video and buttons side by side. 
Do embedded videoasks affect load time?
Because all the video content is hosted by us, embedded videoasks should not significantly affect the load speed of your site. 
Load speed can, however, be affected by your geographic location when loading a videoask (ie relative proximity to our servers) as well as the method of embedding (iframe vs widget).
To test and compare this, please see our <a href="https://videoask-embed-example.netlify.app/" target="_blank" rel="noopener">page load speed test</a>.
Building your own app and want to use VideoAsk? Learn how to <a href="https://www.videoask.com/help/embed/360043110611-embed-your-videoask-in-native-apps" target="_blank" rel="noopener">embed a videoask in a native app</a>.

Embed a videoask on a webpage

Would you like to charge a fee before people book an appointment on your <a href="https://www.videoask.com/help/integrations/schedule-meetings-with-calendly" target="_blank" rel="noopener">calendar</a>? Or process a payment for a video coaching session directly within your videoask?
With our <a href="http://stripe.com/" target="_blank" rel="noopener">Stripe</a> integration, you can now create a paywall and ask people to pay a fee before continuing through your videoask.
<h2>Create a payment step</h2>
1. Create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">new videoask step</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080750411/2020-12-30_17-00-26.png" alt="2020-12-30_17-00-26.png" width="480" height="393">
2. Select Payment as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080630192/2020-12-30_17-04-13.png" alt="2020-12-30_17-04-13.png" width="523" height="597">
3. Connect your Stripe account
<img src="https://videoask.zendesk.com/hc/article_attachments/360080629472/2020-12-30_16-23-55.png" alt="2020-12-30_16-23-55.png">
Note: Once your Stripe account has been connected, it will be used as the default account for any payment answer type in other steps and videoasks.
4. By default the currency will be set to USD. If you would like to change which currency your customers will be charged in, select the desired currency from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080752071/2020-12-30_17-10-24.png" alt="2020-12-30_17-10-24.png" width="524" height="529">
5. Enter the Value of item on sale to set the amount you would like to charge your respondents
<img src="https://videoask.zendesk.com/hc/article_attachments/360080632112/2020-12-30_17-10-45.png" alt="2020-12-30_17-10-45.png" width="538" height="544">
Note: $0.50 (or the equivalent in each currency) is the minimum payment amount.
6. Click Continue to save this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080629792/2020-12-30_16-51-24.png" alt="2020-12-30_16-51-24.png">
That's it! Now your respondents will be forced to make a payment before they can proceed through the rest of your videoask.
<h2 class="wysiwyg-text-align-center"><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360080763951/2020-12-30_17-49-51.png" alt="2020-12-30_17-49-51.png" width="612" height="325"></a></h2>
<h2>Delay when your payment field appears</h2>
If you would like your respondents to view your video before they are prompted to make a payment, you can delay the appearance of the payment field.
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080647532/2020-12-30_18-06-14.png" alt="2020-12-30_18-06-14.png" width="533" height="188">
2. Click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766271/2020-12-30_18-05-06.png" alt="2020-12-30_18-05-06.png" width="382" height="504">
3. Select the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080647572/2020-12-30_18-05-49.png" alt="2020-12-30_18-05-49.png" width="466" height="423">
4. Scroll to the bottom and enter the number of seconds to Delay interaction
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766371/2020-12-30_18-02-14.png" alt="2020-12-30_18-02-14.png" width="607" height="732">
Now when respondents view this step, the payment field will be greyed out until the interaction countdown expires.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080766431/2020-12-30_18-02-46.png" alt="2020-12-30_18-02-46.png">
<h2><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener">Disconnect your Stripe account</a></h2>
If you would like to disconnect your Stripe and VideoAsk accounts, you will need to do so from your Stripe dashboard.
1. Log in to your <a href="http://stripe.com/" target="_blank" rel="noopener">Stripe</a> account
2. Go to Settings and Authorized applications
<img src="https://videoask.zendesk.com/hc/article_attachments/360080755091/2020-12-30_17-21-28.png" alt="2020-12-30_17-21-28.png">
3. Select VideoAsk and click Disconnect
<h2> </h2>

Collect payments from your respondents with Stripe

After you've created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">videoask step</a> and selected how you want people to respond, you can change the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a> to collect a different type of response or build a different flow. 
Note: You will not be able to change the answer type if you've already collected responses for a step. 
<h2>Change the answer type</h2>
1. Login to your VideoAsk account and select the videoask you'd like to edit from the left-hand panel
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493491/edit_answer_1.png" alt="edit_answer_1.png" width="548" height="463">
2. Click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080369932/edit_answer_2.png" alt="edit_answer_2.png" width="323" height="169">
3. Select the step you'd like to edit and click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493511/edit_answer_3.png" alt="edit_answer_3.png" width="526" height="422">
4. Go to the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080493531/edit_answer_5.png" alt="edit_answer_5.png" width="492" height="158">
5. Click the pull down menu under Select answer type to see your options and select how you'd like your respondents to answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360081164452/edit_answer_7.png" alt="edit_answer_7.png">
The answer type that is currently selected will display in the preview of your videoask to the right.
<h2>Changing the answer type when you've already received responses</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080369952/edit_answer_4.png" alt="edit_answer_4.png" width="522" height="351">
If you've already collected responses and you'd like to change the answer type you can:
<ul>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360051864991" target="_self">Delete responses</a> collected for that videoask</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360043617452" target="_self">Duplicate your videoask</a> (this will create a new share URL and will not include any responses collected in the original videoask)</li>
</ul>

Change the answer type for a videoask step

Your username is the email address associated with your account. This can be updated at any time (so long as the email address is not being used by another VideoAsk account).
<h2>Change the email address of your account</h2>
1. Click the letter icon to access your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073351/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png">
2. Select My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="378" height="685">
3. Here you will see your account credentials. Choose Update email to change the email address of your account. <img src="https://videoask.zendesk.com/hc/article_attachments/360077416631/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png" width="617" height="403">
Note: Changing the email address of your account will also change where you receive <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_self">email notifications</a>.
4. For security reasons, before you can update your email address you will be prompted to reenter your password.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077418211/2020-11-20_14-25-14.png" alt="2020-11-20_14-25-14.png" width="646" height="310">
<h2>Update your password</h2>
1. Under My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360077230452/2020-11-20_13-51-34.png" alt="2020-11-20_13-51-34.png" width="368" height="667">
2. Under Your account credentials, click Update your password
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077417191/2020-11-20_13-57-33.png" alt="2020-11-20_13-57-33.png"></h2>
3. You will now be sent an email at the email address currently associated with your account. 
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360077231152/2020-11-20_14-13-38.png" alt="2020-11-20_14-13-38.png"></h2>
4. Check your email for a message from VideoAsk, subject "Reset your password". Follow the instructions in the email to reset your password. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/360077417751/2020-11-20_14-21-55.png" alt="2020-11-20_14-21-55.png">

Update your email address and password 

Once you begin receiving responses to your videoask, you may want to track or analyze them in Google Sheets or Excel. If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a> you can download responses as a .csv or .xlsx file for analysis in your favorite tool.
To automatically send responses to Google Sheets when you receive them, learn how to connect your videoask using our <a href="https://www.videoask.com/help/integrations/360056214791-send-your-responses-to-google-sheets" target="_blank" rel="noopener">Google Sheets integration</a>.
Note: Basic metrics and step by step results are available in your <a href="https://www.videoask.com/help/tracking/360045160871-view-your-metrics-and-answers-per-step" target="_blank" rel="noopener">metrics dashboard</a>.
<h2>Download the responses of your videoask</h2>
1. From your videoask inbox, click Export answers to a .csv or .xlsx file
<img src="https://videoask.zendesk.com/hc/article_attachments/360090457112/2021-03-23_17-21-27.png" alt="2021-03-23_17-21-27.png" width="432" height="136">
2. Choose your file type
<img src="https://videoask.zendesk.com/hc/article_attachments/360090431811/2021-03-23_17-22-23.png" alt="2021-03-23_17-22-23.png" width="448" height="434">
3. Select whether to include replies in your export. Replies are the messages sent back and forth between your respondent after their initial response.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090432091/2021-03-23_17-25-28.png" alt="2021-03-23_17-25-28.png" width="448" height="439">
4. If you would like to download only a subset of your responses from a specific date, toggle Filter by date on. Click the calendar to edit the dates.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090457712/2021-03-23_17-26-28.png" alt="2021-03-23_17-26-28.png" width="456" height="506">
Select the date presets of Last week, Last month, or Last year. Or select a custom date range by clicking on the calendar. When ready, click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090432331/2021-03-23_17-26-01.png" alt="2021-03-23_17-26-01.png" width="418" height="334">
5. Click Download to start downloading your file. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360090432471/2021-03-23_17-26-54.png" alt="2021-03-23_17-26-54.png" width="438" height="481">
Note: If you are downloading a high volume of responses, this may take a few moments.
6. Open with your preferred spreadsheet software and analyze away! 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media urls for video and audio responses</li>
<li>Media urls for file uploads (Note: these links will expire 7 days after submission)</li>
</ul>

Export responses to a .csv or .xlsx file

Screensharing is a great way to visually explain workflows, features, or to troubleshoot problems.
If you want to use a screen recording in your videoask or reply to a respondent with a screenshare, you can do this directly within VideoAsk.
<aside>
Note: Screensharing is only available in the web app. To share your screen on a mobile device, record your screen using the native screen recording app and upload the video file to VideoAsk.
</aside>
<h2>Record a screenshare</h2>
Each time you record in VideoAsk, you have the option of <a href="https://www.videoask.com/help/video-audio/360039602571-upload-a-video-or-gif" target="_blank" rel="noopener">selecting the video source</a>. Recording a screenshare is one of these options, both when creating a new step and when replying to respondents.
1. When you <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create a new videoask</a> or step to your videoask, click Screenshare
<img src="https://videoask.zendesk.com/hc/article_attachments/360091656092/2021-04-02_10-16-38.png" alt="2021-04-02_10-16-38.png" width="602" height="320">
If you want to send a screeenshare to a respondent, click Reply. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645752/2021-04-05_17-35-29.png" alt="2021-04-05_17-35-29.png" width="472" height="512">
Then select Record your screen from the icons at the top of your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091638531/2021-04-05_17-40-54.png" alt="2021-04-05_17-40-54.png" width="687" height="385">
2. Choose which screen you would like to share.
To share your entire screen (including your desktop and all windows), click the screen preview in the Your Entire Screen tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647271/2021-04-05_15-02-40.png" alt="2021-04-05_15-02-40.png" width="633" height="355">
You can also share a specific application window. Click the Application Window tab and select the application window you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647371/2021-04-05_15-02-58.png" alt="2021-04-05_15-02-58.png" width="629" height="352">
Your third option is to record a specific browser tab (in this case, Chrome). Click the Chrome Tab tab and select which tab you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091656352/2021-04-05_15-04-35.png" alt="2021-04-05_15-04-35.png" width="630" height="353">
3. Whichever option you choose, click Share when you're ready to start sharing your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647431/2021-04-05_15-04-35.png" alt="2021-04-05_15-04-35.png" width="646" height="362">
4. Look for the blue rectangles to indicate that you are sharing your screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647491/2021-04-05_15-04-59.png" alt="2021-04-05_15-04-59.png" width="656" height="407">
5. Though you have started sharing your screen, you have not started recording. Switch to the VideoAsk tab or window and press the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647551/2021-04-05_15-05-18.png" alt="2021-04-05_15-05-18.png" width="630" height="392">
6. You will receive a 3 second countdown before recording begins, similar to the process when recording with your webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091656152/2021-04-05_15-05-28.png" alt="2021-04-05_15-05-28.png" width="635" height="394">
Note: This countdown and the timer for your recording will only be viewable in the VideoAsk tab or window, not the one you are screensharing.
7. Make sure to switch to the right window or application while you are recording. When you want to end the video and screenshare, click the Stop button. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091656652/2021-04-05_15-05-48.png" alt="2021-04-05_15-05-48.png" width="634" height="393">
8. Watch your screenshare in VideoAsk. Click Yes if you’re happy with it, or No to give it another go and re-record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647711/2021-04-05_15-05-56.png" alt="2021-04-05_15-05-56.png" width="630" height="353">
That's it! Now your screen recording is ready to use in your videoask or be sent to your respondent.
Because it's usually important to see the entire screen of such recordings, we recommending use the Fit video option for these videos.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091647731/2021-04-05_15-06-14.png" alt="2021-04-05_15-06-14.png" width="649" height="363">

Share your screen with VideoAsk

Did you know you can not only <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share your videoask</a>, but also any responses you receive and <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">interactions</a> you have with respondents?
When you receive a response to your videoask, by default it is set to private and can only be viewed by you and your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team members</a> in your VideoAsk account. 
If you make your interactions shareable (ie public), you can also share them with people outside your account using a link and send response information to other tools (such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>).
<img src="https://videoask.zendesk.com/hc/article_attachments/360096892971/2021-05-28_16-55-19.png" alt="2021-05-28_16-55-19.png">
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses and replies to a videoask private or shareable in the videoask Settings</li>
<li>By making each individual response or replies to a videoask private or shareable on a case by case basis</li>
</ul>
If you would like to share all the responses you have received to a videoask, you also have the option to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_blank" rel="noopener">share you entire videoask inbox and filter by tag</a>.
<h2>Share a response or interaction</h2>
1. In your videoask inbox, select the response you want to share.
<img src="https://videoask.zendesk.com/hc/article_attachments/360096946752/2021-05-28_17-18-23.png" alt="2021-05-28_17-18-23.png">
2. Click the share icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360096900851/2021-05-28_17-17-27.png" alt="2021-05-28_17-17-27.png" width="655" height="446">
3. Here you can choose what you would like to share:
<ul>
<li>
Share individual answer: share this response only (this will exclude other responses if you have a multi step videoask) <img src="https://videoask.zendesk.com/hc/article_attachments/360096895251/2021-05-28_17-10-41.png" alt="2021-05-28_17-10-41.png" width="674" height="416">
</li>
<li>
Share entire interaction: share all responses (this will include all responses to a multi step videoask) <img src="https://videoask.zendesk.com/hc/article_attachments/360096900811/2021-05-28_18-05-40.png" alt="2021-05-28_18-05-40.png">
</li>
<li>
Share entire interaction + replies: share all responses and replies (this includes all initial responses to your videoask and any <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">follow up replies</a> you and respondent may have sent)<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; text-align: center;" src="https://videoask.zendesk.com/hc/article_attachments/360096895311/2021-05-28_17-10-50.png" alt="2021-05-28_17-10-50.png">
</li>
</ul>
Toggle on whichever of these sharing options you prefer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360096948132/2021-05-28_17-32-16.png" alt="2021-05-28_17-32-16.png" width="554" height="470">
4. Click Copy to copy the link to share this answer or interaction
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360096948172/2021-05-28_17-42-49.png" alt="2021-05-28_17-42-49.png" width="561" height="481"></h2>
Note that whichever options you have toggled on will be saved for this answer or interaction when you click Done. This means that anyone with the share link to the answer or interaction will be able to see these responses. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360096948392/2021-05-28_17-47-12.png" alt="2021-05-28_17-47-12.png" width="569" height="574">
You can always go back and revert these setting back to private by turning the toggles off. If you do this and someone tries to view the share url of a response or interaction, they will see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
<h2>Set all interactions as shareable</h2>
To make all responses and interactions from your videoask public by default (and save yourself the trouble of doing this on a case by case basis), you can do so in the videoask Settings.
This is required if you would like to pull respondent data into one of our integrations (such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>). It is also a useful way to save time if you will be sharing many responses from the same videoask.
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360096939772/2021-05-28_16-40-30.png" alt="2021-05-28_16-40-30.png">
2. Click the gear icon to open the videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360096939832/2021-05-28_16-41-24.png" alt="2021-05-28_16-41-24.png">
3. In the General tab, toggle Make all interactions shareable on
<img src="https://videoask.zendesk.com/hc/article_attachments/360096892171/2021-05-28_16-41-47.png" alt="2021-05-28_16-41-47.png">
You can also choose whether to make your replies shareable as well. If you want to make an entire conversation shareable toggle Include replies on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="397" height="111"> 
<ul>
<li>If you keep Include replies set to off, only the respondent's initial response will appear when you share an interaction. 
</li>
<li>If you toggle Include replies to on, sharing an interaction will also include any subsequent replies between you and the respondent
</li>
</ul>

Share your interactions

Want to spice up the text of your videoask's interface or dying to ask a question in Klingon? You can translate or edit the VideoAsk interface with text customization.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095005912/2021-05-10_16-13-13.png" alt="2021-05-10_16-13-13.png">
We currently support 13 interface languages within VideoAsk. If your language is not on the list below - or you just want to change the text prompts - you can create a custom language so all the videoask prompts fit your specific use case.
Note: By default all videoasks will be set to English, unless you have created your own <a href="https://videoask.zendesk.com/hc/en-us/articles/360050487192" target="_blank" rel="noopener">default videoask settings</a>.
<h4>Jump to:</h4>
<a href="#h_01F4WP7PZNVB5EBQAB73XGAPBT" target="_self">Create a custom language</a>
<a href="#h_01F4WP7H5H6X0BFAWEJYNG65XT" target="_self">Edit a custom language</a>
<a href="#h_01F4WP7AZ77G48AWYB4J22Z649" target="_self">Delete a custom language</a>
Currently you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_blank" rel="noopener">set your videoask language</a> to one of the following options:
<ul>
<li>English</li>
<li>Spanish</li>
<li>Catalan</li>
<li>French</li>
<li>Portuguese (Portugal)</li>
<li>Portuguese (Brazil)</li>
<li>German</li>
<li>Dutch</li>
<li>Italian</li>
<li>Russian</li>
<li>Turkish</li>
<li>Swedish</li>
</ul>
When you select one of these languages, it will automatically change the interface text and prompts within your videoask to the chosen language. Note, however, that this will not affect your caption and transcription language.
Important: For transcriptions to work you will need to set the correct language before collecting video/audio responses. Learn <a href="https://www.videoask.com/help/video-audio/turn-on-captions-for-your-videoasks" target="_self">how to set the caption language</a>.
<h2 id="h_01F4WP7PZNVB5EBQAB73XGAPBT">Create a custom language</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519232/2021-05-04_17-36-23.png" alt="2021-05-04_17-36-23.png" width="459" height="145">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519252/2021-05-04_17-37-53.png" alt="2021-05-04_17-37-53.png">
3. In Languages section, click the + icon to Add new custom texts
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519312/2021-05-04_17-38-54.png" alt="2021-05-04_17-38-54.png">
4. Give your custom language a name. Then select the base language from our list of existing languages in the dropdown menu.
The base language will give you a starting point to customize the interface text. If you're creating an entirely new translation, you may want to choose the language closest to yours.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094434291/2021-05-04_17-42-11.png" alt="2021-05-04_17-42-11.png">
Note: Currently only left to right languages are supported.
5. Click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519432/2021-05-04_17-42-32.png" alt="2021-05-04_17-42-32.png" width="499" height="349">
6. Now you can edit any of the prompts or button text that people see in your videoask. To change a prompt, simply enter your preferred text into the text field for each prompt. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519592/2021-05-04_17-48-01.png" alt="2021-05-04_17-48-01.png" width="558" height="632">
Each field has a character limit, so make sure to keep things short and sweet. You’ll see the number used and maximum number of characters allowed on the right side of each text field.
Pro tip: if you're not doing a full translation and just want to customize a few of the prompts, use the built in browser search (ie command + F on Macs) to quickly find the right prompt.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519672/2021-05-04_17-52-42.png" alt="2021-05-04_17-52-42.png">
7. When you’re done editing, hit Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519832/2021-05-04_17-55-13.png" alt="2021-05-04_17-55-13.png" width="510" height="532">
Now that you've created your own language, you can use it for any videoask in your account. Just your custom language from the dropdown list of languages.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520152/2021-05-04_18-00-28.png" alt="2021-05-04_18-00-28.png">
When you do, the language will be applied to your videoask. Which means when people open my awesome Hungarian videoask, they’ll see this 🤗:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519972/2021-05-04_17-56-29.png" alt="2021-05-04_17-56-29.png">
<h2 id="h_01F4WP7H5H6X0BFAWEJYNG65XT">Edit a custom language</h2>
You can update your custom language at any time. Before doing so, note that any changes you make to your custom language will be applied to all videoasks that are currently using it.
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519232/2021-05-04_17-36-23.png" alt="2021-05-04_17-36-23.png" width="459" height="145">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519252/2021-05-04_17-37-53.png" alt="2021-05-04_17-37-53.png">
3. In Languages section, select the custom language you want to edit from the dropdown list
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520352/2021-05-04_18-04-52.png" alt="2021-05-04_18-04-52.png" width="447" height="836">
4. Click the edit icon to Edit custom texts
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520332/2021-05-04_18-04-16.png" alt="2021-05-04_18-04-16.png" width="428" height="764">
5. Make any desired edits to your custom language. When you're done editing, click Save changes to update the current custom language or Save as copy to duplicate it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520592/2021-05-04_18-09-06.png" alt="2021-05-04_18-09-06.png" width="527" height="568">
Note: If you choose to Save changes, this will change the interface text of all videoasks using this language setting.
If you choose to save your custom language as a copy, you’ll also be prompted to confirm its name and base language. After doing so, click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520652/2021-05-04_18-11-21.png" alt="2021-05-04_18-11-21.png" width="544" height="367">
<h2 id="h_01F4WP7AZ77G48AWYB4J22Z649">Delete a custom language</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519232/2021-05-04_17-36-23.png" alt="2021-05-04_17-36-23.png" width="459" height="145">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519252/2021-05-04_17-37-53.png" alt="2021-05-04_17-37-53.png">
3. In Languages section, select the custom language you want to edit from the dropdown list
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520352/2021-05-04_18-04-52.png" alt="2021-05-04_18-04-52.png" width="447" height="836">
4. Click the edit icon to Edit custom texts
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520332/2021-05-04_18-04-16.png" alt="2021-05-04_18-04-16.png" width="428" height="764">
5. Click the Delete button on the upper right hand side. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094435831/2021-05-04_18-14-25.png" alt="2021-05-04_18-14-25.png" width="497" height="544">
6. Type the name of your custom language to confirm you truly want to delete it. Then click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520892/2021-05-04_18-15-42.png" alt="2021-05-04_18-15-42.png" width="567" height="463">
Note: Deleting a custom language cannot be undone. Be aware that deleting a custom language that is currently being used by a videoask will revert all interface text to English. You can only delete custom languages you create, not the default languages available in VideoAsk.

Customize interface text and create custom languages

Are you looking for a more personalized way to reach out to people online? A videoask is a video based form that allows you to start asynchronous video conversations with respondents.
What can you do with a videoask? We've seen people use them to recruit and interview new team members, generate and qualify leads, collect video testimonials, coach clients, even create documentary films. Really the sky's the limit! <a href="check%20out%20what%20other%20users%20have%20done%20with%20VideoAsk!" target="_blank" rel="noopener">See for yourself</a>. 🙂
To get started quickly, you can try out one of our <a href="https://videoask.zendesk.com/hc/en-us/articles/4404455658644" target="_blank" rel="noopener">templates</a>. To create your first videoask from scratch, read on...
<h2>Create your first videoask</h2>
1. Log in to your VideoAsk account
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853371/2021-04-02_09-51-57.png" alt="2021-04-02_09-51-57.png">
2. Click Create your 1st videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859452/2021-04-02_09-53-29.png" alt="2021-04-02_09-53-29.png">
3. Give your videoask a name
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859492/2021-04-02_10-03-58.png" alt="2021-04-02_10-03-58.png" width="641" height="342">
4. Choose whether you want to <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a>. By default the contact form will be turned on, click the toggle to turn it off.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853431/2021-04-02_10-05-44.png" alt="2021-04-02_10-05-44.png" width="647" height="344">
Note: If you do not enable a contact form, respondents will appear as <a href="https://www.videoask.com/help/how-it-works/360049311872-why-are-there-so-many-humans" target="_blank" rel="noopener">"Humans"</a> and you will not be able to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">reply to them</a>. 
5. Select which language you want to use for your videoask. This is the language of the prompts and interface text, not the <a href="https://www.videoask.com/help/video-audio/360048136592-turn-on-video-captions-in-your-videoask" target="_blank" rel="noopener">transcription and caption language</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853511/2021-04-02_10-06-10.png" alt="2021-04-02_10-06-10.png" width="660" height="351">
Note: These settings can always be updated later, so don't stress if you're not sure!
6. Click Create videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853551/2021-04-02_10-15-27.png" alt="2021-04-02_10-15-27.png" width="662" height="352">
7. Now you'll be prompted to <a href="https://www.videoask.com/help/video-audio/360039602571-upload-a-video-or-gif" target="_blank" rel="noopener">select your video source</a>. For this article we will record a new video, but you can also upload a video or gif file, select from the Pexels or Giphy library, or record a screenshare.
To record a new video, click Webcam. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859672/2021-04-02_10-16-38__2_.png" alt="2021-04-02_10-16-38__2_.png" width="662" height="352">
8. Before you can record, you'll need to give VideoAsk permission to use your camera and microphone. Click Request permissions. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853591/2021-04-02_10-21-39.png" alt="2021-04-02_10-21-39.png" width="566" height="302">
Your browser should now show a pop-up window asking for permission to your camera and microphone. Click Allow.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853651/2021-04-02_10-22-48.png" alt="2021-04-02_10-22-48.png">
9. Click the camera and microphone icons at the top of your screen to select which camera and microphone you want to use for your recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859772/2021-04-02_10-31-16.png" alt="2021-04-02_10-31-16.png">
10. If you need some help remembering what you want to say in your video, toggle on Notes and jot down a script or outline.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853691/2021-04-02_10-34-44.png" alt="2021-04-02_10-34-44.png">
Tip: Often the most engaging videos are more natural, so we recommend working with a loose structure instead of writing out and reading an entire script! 
11. Remember to make eye contact with the camera! When you're ready, click the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859892/2021-04-02_10-45-15.png" alt="2021-04-02_10-45-15.png">
You will receive a 3 second countdown before the recording begins:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853731/2021-04-02_10-39-11.png" alt="2021-04-02_10-39-11.png">
Each video can be up 2 minutes long. A clock will count backwards at the bottom of your screen as you record to tell you how much time you have left.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853751/2021-04-02_10-41-25.png" alt="2021-04-02_10-41-25.png">
When you are finished recording, click the Red button.
Pro tip: You can also use the spacebar on your keyboard to start and stop recordings - this is very useful so you can keep looking at the camera until the very end!
12. You'll now get the chance to preview your video footage. To save it and proceed, click Yes. To re-record, click No. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091859972/2021-04-02_10-42-18.png" alt="2021-04-02_10-42-18.png">
Note: Re-recording does not use up your minutes. We count minutes only for videos that are transcoded and saved, either through recording or uploading an external file.
13. If you would like to add any overlay text on top of your video, type it into the Overlay text box. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853811/2021-04-02_10-52-24.png" alt="2021-04-02_10-52-24.png">
Choose the overlay text size from the dropdown menu:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091860032/2021-04-02_10-52-59.png" alt="2021-04-02_10-52-59.png">
Choose whether to Darken the video for text readability by clicking the toggle.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853911/2021-04-02_10-59-18.png" alt="2021-04-02_10-59-18.png">
Finally, choose whether you want your video to fit or fill the screen. If you choose to Fit video, the entire width will be shown. If you leave this setting off, your video will fill the screen, with the exact dimensions depending on screen size.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091860352/2021-04-02_12-44-23.png" alt="2021-04-02_12-44-23.png">
14. When you're satisfied with your settings, click Continue
 <img src="https://videoask.zendesk.com/hc/article_attachments/360091860372/2021-04-02_12-49-52.png" alt="2021-04-02_12-49-52.png">
15. You'll now be prompted to select an answer type for this step of your videoask. Each step may only have one <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a> (ie Open Ended or Multiple Choice, but not both). By default, each new step will use the Open Ended answer type. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091860072/2021-04-05_14-15-58.png" alt="2021-04-05_14-15-58.png">
Click the dropdown menu to select a different answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853931/2021-04-05_14-19-07.png" alt="2021-04-05_14-19-07.png">
Each answer type has its own configuration options. Any changes you make will be automatically saved and reflected in the live builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853991/2021-04-05_14-20-47.png" alt="2021-04-05_14-20-47.png">
You can also interact with the builder to see what your videoask flow looks like. This will not submit any responses.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091854011/2021-04-05_14-25-16__1_.gif" alt="2021-04-05_14-25-16__1_.gif">
16. When you're done editing, click Done. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091854031/2021-04-05_14-28-04.png" alt="2021-04-05_14-28-04.png">
That's it! You now have your first videoask. To view it in action and submit a test response, click your videoask link. Or, to preview your videoask without submitting any responses, click the Preview button next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091860232/2021-04-05_14-29-39.png" alt="2021-04-05_14-29-39.png">
Each videoask can have as many steps as you want in order to ask different types of questions, create funnels, or create a unique video experience.
To add more steps, learn how to create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a>. Or if you're ready to start getting responses, learn how to <a href="https://www.videoask.com/help/embed/360036300731-sharing-embedding-your-videoasks" target="_blank" rel="noopener">share or embed your videoask</a>.

My first videoask

If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand or above plan</a>, you can use the voice answer type to blend the power of AI and your own friendly face to build a "human chatbot".
<h4>How does it work?</h4>
A respondent records their question. After a little <a href="https://openai.com/blog/gpt-3-apps/" target="_blank" rel="noopener">GPT-3 AI</a> magic, they are sent to the step in your videoask that answers their question.
For example:
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f59jzdwzr" width="100%" height="600px">
</iframe>
Note: Currently English is the only language supported by GPT-3 AI. If you would like to use this feature in another language, you can do so only with keyword matching.
<h4>How is this similar to a chatbot?</h4>
Chatbots allow you to answer site visitor queries at scale, regardless of whether you are online. They are super handy to help customers answer frequently asked questions or find resources on your site at any hour of the day. The downside is that, depending on their intelligence, they can send customers in frustrating loops and, by their nature, lack the human touch.
The voice answer type, or human chatbot, relies on similar elements as generic chatbots (ie matching customers queries with answers based on keywords) but takes it to the next level through the use of cutting edge <a href="https://openai.com/blog/gpt-3-apps/" target="_blank" rel="noopener">GPT-3 AI technology</a>. We also help you bring the human element back to these automated interactions by greeting customers with a real person instead of a bot, and prompting them to speak queries instead of typing them.
Oh, and yes, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">embed your human chatbot as a widget</a>.
<h4>How does the voice answer type differ from other uses of conditional logic?</h4>
Voice and multiple choice <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a> use <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> almost identically. With each of them you can map a prompt or choice to another step, end screen, or url redirect.
The difference is with multiple choice (and NPS) logic, the respondent chooses their answer for themselves. With the voice answer type, the respondent never sees the topics they are being matched with - the AI does this work for them. 
While traditional logic is an awesome way to guide respondents down different paths, their options are constrained by the number of and text on the multiple choice or NPS score buttons they can see.
With the voice answer type, respondents can ask any question they want in their own words. The AI technology we use will analyze their words to measure the intent of their question and match them with the appropriate answer. This gives greater flexibility in the scope and number of options you can cover (because using a lot of options will not overwhelm respondents).
<h2>Use the voice answer type</h2>
1. Once you've created a new step, click the answer type to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094128052/2021-04-29_18-23-43.png" alt="2021-04-29_18-23-43.png">
Note: This answer type requires <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multiple steps</a> to work properly.
2. Select Voice from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360094128652/2021-04-29_18-23-56.png" alt="2021-04-29_18-23-56.png">
3. Type in the category field to add a category
<img src="https://videoask.zendesk.com/hc/article_attachments/360094062191/2021-04-29_18-24-11.png" alt="2021-04-29_18-24-11.png">
4. After adding your first category, click + Add a category or keyword to create more
<img src="https://videoask.zendesk.com/hc/article_attachments/360094129812/2021-04-29_18-38-27.png" alt="2021-04-29_18-38-27.png" width="360" height="709">
Note: A maximum of 30 categories may be used per step.
5. Click the - icon to delete a category
<img src="https://videoask.zendesk.com/hc/article_attachments/360094130652/2021-04-29_18-40-06.png" alt="2021-04-29_18-40-06.png" width="415" height="813">
6. Now comes the fun part. You'll need to map your categories to steps within your videoask using <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>. To do this, you can create a new step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094068111/2021-04-29_19-08-40.png" alt="2021-04-29_19-08-40.png">
And follow the prompts:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094135072/2021-04-29_19-08-50.png" alt="2021-04-29_19-08-50.png">
Or match existing steps in the Logic tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094068611/2021-04-29_19-18-14.png" alt="2021-04-29_19-18-14.png">
7. To match respondent queries based solely on the keywords you have entered into the categories, toggle Disable AI, use keywords only on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094135712/2021-04-29_19-23-53.png" alt="2021-04-29_19-23-53.png" width="382" height="756">
Note: Disabling the AI removes the "intelligence" from the matching process. This means respondents will need to say the exact word(s) in your category to be accurately matched with subsequent steps.
8. When we cannot match a respondent question with any of the categories you have defined, we will send them to a fallback answer. To customize the fallback answer, toggle Use custom fallback on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094135792/2021-04-29_19-26-34.png" alt="2021-04-29_19-26-34.png" width="390" height="768">
Then, in the logic tab be sure to select what step you would like to use as a fallback.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094068811/2021-04-29_19-31-00.png" alt="2021-04-29_19-31-00.png">
That's it! Just repeat the category creation and logic process to have your human chatbot answer as many questions as needed. When you're finished adding steps and categories, we highly recommend giving it a good number of test runs to make sure your categories are behaving the way you want them to. 
Once it's consistently giving correct answers to the questions asked, you're ready to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share your human chatbot with the world</a>.
<h4>How many categories do I need?</h4>
The most important thing is to anticipate what types of questions your respondents will ask. Try to create a category for each main topic that may come up.
If the AI cannot match a respondent question with any category, it will give them a fallback response. So the more accurate the categories, the more likely a respondent will get to the right answer.
Things to watch out for:
AI technology is smart, but it's not perfect. If you have poorly worded categories or categories that overlap, it may get confused as to what the category is actually about or where to send respondents. Keep your categories simple (a few words max) and clearly defined.
Also note that there is a maximum of 30 categories per voice step.
<h4>What do I do if queries are not landing on the step I want?</h4>
This is most likely due to wording, confusion between categories, or overly complicated categories. But the best way to find the right keywords for your categories is to test them out.
Remember, the more AI technology is used, the better it will get. It does its best to measure the intent of the question asked, but small tweaks to the keywords you use in your category can really help it out (ie making a keyword one word instead of two, where appropriate).
Pro tip:
Because there is no guarantee respondents will be directed to the right answer, or in case they have multiple questions, adding an option for them to go back and ask another question can be helpful.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094191672/2021-04-30_10-37-32.png" alt="2021-04-30_10-37-32.png">
To do this, add a "Go back" or "Ask again" multiple choice option and set the logic to return to the voice step (in this case, step 1 of my videoask).
<img src="https://videoask.zendesk.com/hc/article_attachments/360094122491/2021-04-30_10-40-29.png" alt="2021-04-30_10-40-29.png">
<h4>How are minutes counted with this answer type?</h4>
In VideoAsk we count the minutes every time we transcribe an audio or video - whether it's from you creating a videoask or a respondent answering one.
Because a respondent's voice query needs to be transcribed for the GPT-3 technology to work, we will count each query towards <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">your usage for the month</a>. Bear in mind that most queries should be short (seconds as opposed to minutes) and we will round down to the nearest 0.5 minute, so this feature can still support relatively heavy usage without burning through your minutes.

Create a human chatbot 

If you'd like more ways for your team to track and manage the leads you generate with VideoAsk you can send responses directly to <a href="https://www.salesforce.com/" target="_blank" rel="noopener">Salesforce</a>.
This integration allows you to map steps of your videoask to fields within Salesforce. This means any response to a videoask can be associated with a lead or contact in Salesforce.
Note: A Salesforce account is required.
<h2>Setup the integration</h2>
1. From your videoask, click the plug icon to Connect to other apps
<img src="https://videoask.zendesk.com/hc/article_attachments/360090466972/2021-03-23_18-34-34.png" alt="2021-03-23_18-34-34.png" width="390" height="153">
2. In the connect panel, scroll down to Salesforce and click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360090443431/2021-03-23_18-31-41.png" alt="2021-03-23_18-31-41.png" width="547" height="288">
3. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360090443531/2021-03-23_18-36-06.png" alt="2021-03-23_18-36-06.png" width="460" height="439">
4. Name this authentication and choose whether your Salesforce account is a sandbox or in production. Then click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090467152/2021-03-23_18-37-31.png" alt="2021-03-23_18-37-31.png" width="435" height="417">
5. A pop up window will appear prompting you to log in to your Salesforce account. Enter your credentials and click Log In.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090467912/2021-03-23_18-40-47.png" alt="2021-03-23_18-40-47.png" width="427" height="536">
6. Click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360090444791/2021-03-23_18-42-30.png" alt="2021-03-23_18-42-30.png" width="433" height="415">
7. From the dropdown menu select the Object where new records will be created in Salesforce when you receive responses to your videoask. Click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090445611/2021-03-23_18-44-04.png" alt="2021-03-23_18-44-04.png" width="435" height="418">
8. You will now be prompted to map the fields from your videoask to Salesforce. Click Add new mapping to add as many fields as you need.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090469712/2021-03-23_18-47-29.png" alt="2021-03-23_18-47-29.png" width="495" height="472">
Note: The field type will be noted at the end of each option. Similar field types should be matched. NPS scores can be used for picklist fields.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090469872/2021-03-23_18-49-33.png" alt="2021-03-23_18-49-33.png" width="437" height="419">
9. When ready, click Finish to activate the connection.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090446631/2021-03-23_18-52-53.png" alt="2021-03-23_18-52-53.png" width="454" height="430">
To stop sending response data to Salesforce, click Disconnect at any time.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090470052/2021-03-23_18-53-13.png" alt="2021-03-23_18-53-13.png" width="637" height="91">
Note: To update which fields are mapped, click Disconnect and repeat the above connection process.
<h2>View responses in Salesforce</h2>
Depending on the Object you have selected and fields you have mapped, videoask response data will appear in different locations within your Salesforce account.
For example: When Contact is selected as the Object and the contact name, email and an NPS answer fields mapped, these results can be found in Contact Details within Salesforce.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090446951/2021-03-23_19-08-41.png" alt="2021-03-23_19-08-41.png">

Connect your videoask to Salesforce

Follow these simple steps to add a widget or embed videoasks on your WordPress site. This will allow visitors to interact with and respond to your videoasks without leaving the page or site.
To add a videoask to your WordPress site, you have two options:
1. <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">Embed videoasks directly within a page</a> using an &lt;iframe&gt; code (similar to what is used to embed videos from YouTube or Vimeo).
2. <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">Embed a widget</a> that will float at the bottom of your page or site and expand to display your videoask when activated (like <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">our friendly example here</a>!).
<h2>Embed a videoask on a page</h2>
1. In the VideoAsk app, click Copy code to get the <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">iframe embed code</a> of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186372/2020-12-21_17-20-26.png" alt="2020-12-21_17-20-26.png" width="418" height="530">
2. On your WordPress page editor, click the + icon to add a new block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186252/2020-12-21_17-15-08.png" alt="2020-12-21_17-15-08.png" width="695" height="331">
3. Select the html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318691/2020-12-21_17-14-44.png" alt="2020-12-21_17-14-44.png" width="699" height="334">
Note: These instructions refer to the native WordPress builder. If you are using a different builder, the process for adding a new content block will differ. Look for the option to add "HTML" or "custom code".
4. Paste the iframe embed code into the html section
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318831/2020-12-21_17-20-47.png" alt="2020-12-21_17-20-47.png" width="704" height="336">
Pro tip! If you'd like your videoask to display with the answer buttons stacked on top of the video (ie mobile view) as opposed to split screen (your video on the left and answer buttons on the right), then edit the embed code so width equals less than 1024 pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318871/2020-12-21_17-21-36.png" alt="2020-12-21_17-21-36.png" width="644" height="369">
5. Hit Publish or Update. Then take a look at your page to enjoy your beautiful videoask!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186772/2020-12-21_17-22-14.png" alt="2020-12-21_17-22-14.png" width="650" height="456">
<h2 class="wysiwyg-text-align-left">Embed the videoask widget</h2>
To get started:
1. Configure your widget in our <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget builder</a>
2. Choose where to display the widget - on a single page, or everywhere on your website?
<h3>Display the widget on a single page</h3>
1. In the VideoAsk app, click Get the code to copy your <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget embed code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="486" height="655">
2. On your WordPress page editor, add an html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321691/2020-12-21_17-46-07.png" alt="2020-12-21_17-46-07.png" width="712" height="339">
3. Paste the widget code into the html block
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321711/2020-12-21_17-46-47.png" alt="2020-12-21_17-46-47.png" width="708" height="337">
Note: The widget code comes with instructions (included within &lt;?--xxx and--&gt;). These instructions will not appear on your page, but you can delete them if you want to tidy up the code. 
4. Hit Publish or Update and enjoy your widget on your page!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080322011/2020-12-21_17-45-22.png" alt="2020-12-21_17-45-22.png">
<h2>Display the widget everywhere</h2>
To display the VideoAsk widget throughout your WordPress site, you'll need to add the embed code to the header or footer.
There are a few different ways to add this code: edit your theme code or install a plugin to edit the <a href="https://wordpress.org/search/header+footer" target="_blank" rel="noopener">header and footer code</a>.
<h3>Edit theme code</h3>
1. In the VideoAsk app, click Get the code to copy your <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget embed code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="471" height="633">
2. On your WordPress site, open the theme editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360080403811/2020-12-22_14-03-38.png" alt="2020-12-22_14-03-38.png" width="217" height="481">
3. In the theme files, select footer.php
<img src="https://videoask.zendesk.com/hc/article_attachments/360080276332/2020-12-22_14-04-08.png" alt="2020-12-22_14-04-08.png" width="718" height="322">
4. Inside the body tag (&lt;/body&gt;), paste the widget code
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277632/2020-12-22_14-06-42.png" alt="2020-12-22_14-06-42.png">
5. Click Update file to save your changes and embed your widget
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277672/2020-12-22_14-07-12.png" alt="2020-12-22_14-07-12.png">
All done! Now enjoy the sight of your widget throughout your site. 🙂
<h3>Edit header or footer code using a plugin</h3>
1. Install a header and footer plugin (this examples uses the <a href="https://wordpress.org/plugins/insert-headers-and-footers/">Insert Headers and Footers plugin</a>, but others will work as well)
<img src="https://videoask.zendesk.com/hc/article_attachments/360080405771/2020-12-22_14-23-16.png" alt="2020-12-22_14-23-16.png">
2. Once your plugin is installed, open the plugin to configure its settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404571/2020-12-22_14-09-12.png" alt="2020-12-22_14-09-12.png" width="419" height="460">
3. In the VideoAsk app, copy the widget embed code
<img src="https://videoask.zendesk.com/hc/article_attachments/360080406231/2020-12-22_14-27-29.png" alt="2020-12-22_14-27-29.png" width="459" height="618">
4. On your WordPress site, in either the "Scripts in Body" or "Scripts in Footer" section, paste the widget embed code. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404511/2020-12-22_14-10-31.png" alt="2020-12-22_14-10-31.png">
That's it! Now your widget will appear on every page of your site. 🙂
<h2>Advanced Options</h2>
Looking for more options to display video widgets on your WordPress site? Explore our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.
A few options from our code snippet library:
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Show the widget on every page except this one</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Do not display the widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click a button to display a videoask</a>
Note: These are examples. To use them on your own website, you will need to update the generic embed code generated in the VideoAsk app.

Embed a videoask on your WordPress site

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage what you get from your respondents, there are a few settings and tips you can use to get the best quality video footage from your respondents.
Note: Coaching your respondents through some of these steps may be required. 
<h2>1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It is also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2>2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher quality video responses by pre-recording with a DSLR, webcam, or other high quality camera and uploading the video file to VideoAsk. Note: Respondents have a 200 MB file size restriction.
Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671/2020-12-07_10-59-58.png" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2>3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high quality responses but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double check they have a strong and stable connection before recording.
<h2>4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411/webcam_vs_computer.png" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower quality camera to record, then lighting and connectivity (when using Streamed Recording) becomes all the more essential.
<h2>5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851/2020-12-04_15-24-14.png" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2>6. Download raw video files</h2>
We transcode all videos when they are saved. This means that the videos you view within your VideoAsk inbox and the default video downloads are compressed .mp4 files.
You may, however, <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the raw files</a> of your video responses to get the original video file if you know the type of device the video was recorded on.
<h2>Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

Email notifications are automatically sent to alert you when a you receive a new response. Turn off these notifications entirely or limit the number you receive to fit your workflow.
If you use the VideoAsk <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">iOS app</a> or <a href="https://play.google.com/store/apps/details?id=com.typeform.videoask" target="_blank" rel="noopener">Android app</a>, you also have the option of receiving <a href="https://www.videoask.com/help/account-management/get-videoask-notifications-on-your-phone-ios" target="_blank" rel="noopener">notifications on your phone</a>.
<h2>Manage your email notification settings</h2>
1. Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086073451/2021-02-12_11-15-32.png" alt="2021-02-12_11-15-32.png" width="668" height="360">
2. Select Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360090439911/2021-03-23_18-11-10.png" alt="2021-03-23_18-11-10.png" width="381" height="689">
3. Toggle notifications on/off for Answers and Replies. Choose whether you want to receive email notifications every time there is a reply to your videoask, or only when you are a part of the conversation.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228492/2020-11-20_13-50-22.png" alt="2020-11-20_13-50-22.png" width="587" height="254">
4. Email notifications will be sent to the <a href="https://www.videoask.com/help/account-management/update-your-email-address-and-password" target="_self">email address associated with your account</a>. This is displayed at the top of the notifications settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077228392/2020-11-20_13-50-03.png" alt="2020-11-20_13-50-03.png" width="572" height="291">
<h2>Turn off respondent email notifications</h2>
VideoAsk sends your respondents an email notification every time you reply to their submissions. If you would like to use an alternate notification system (such as text messages or another email service via <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>), you can disable these email notifications for each videoask.
1. Open your videoask builder by clicking Build
<img src="https://videoask.zendesk.com/hc/article_attachments/360091735811/2021-03-23_17-53-03.png" alt="2021-03-23_17-53-03.png" width="496" height="146">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360091739732/2021-03-23_17-54-36.png" alt="2021-03-23_17-54-36.png" width="638" height="340">
3. Click the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360091735971/2021-03-23_17-51-44.png" alt="2021-03-23_17-51-44.png" width="398" height="775">
4. Toggle Reply notifications off
<img src="https://videoask.zendesk.com/hc/article_attachments/360091736371/2021-03-23_17-51-59.png" alt="2021-03-23_17-51-59.png" width="397" height="765">
🛑 Warning: If you turn this setting off without setting up an alternate notification system via <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>, then your respondents will not be notified when you reply to them.

Manage your email notifications

When you’re on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow or Brand plan</a> and someone completes your videoask they will see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442712/end_screen_1.png" alt="end_screen_1.png" width="632" height="308">
If you’d like to edit this end screen you can do so by customizing your videoask’s text. To learn more about customizing your videoask’s language and texts, <a href="https://www.videoask.com/help/customization/create-and-edit-custom-languages-for-your-videoask" target="_blank" rel="noopener">check out this article. </a>
<h2>To customize the text for your end screen:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Click Customize text next to the Language section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076435892/interface_text_2.png" alt="interface_text_2.png" width="464" height="812">
3. Name your custom language, select the base language, and hit Create. (You can name your custom language anything you'd like!)
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657831/end_screen_4.png" alt="end_screen_4.png" width="629" height="267">
4. Now you’ll see all the text elements of your videoask interface. Scroll down to VideoAsk last step success message (1) and (2) to edit the end screen text.
Note: You can edit both those fields with up to 140 characters and use emojis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448432/end_screen_5.png" alt="end_screen_5.png">
5. When you are finished editing, make sure to click Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076448452/end_screen_6.png" alt="end_screen_6.png" width="639" height="348">
Now your end screen will display your custom text:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657931/end_screen_8.png" alt="end_screen_8.png">
<h2>Change the color of the end screen’s background:</h2>
1. Select a videoask and go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360076652291/interface_text_6.png" alt="interface_text_6.png" width="463" height="207">
2. Change the Primary Color to whatever color you’d like
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442732/end_screen_3.png" alt="end_screen_3.png">
This will set the color for all first-level interactive elements (like buttons) as well as the background color for your end screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360076657911/end_screen_7.png" alt="end_screen_7.png">

Customize the end screen of your videoask

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager and Facebook Pixel.
Connecting your VideoAsk to these tools will track four events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>lead_generated (a respondent completed the contact collection form in your videoask)</li>
</ul>
<h2>To connect these apps:</h2>
1. Once you have created your videoask, click Connect 
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016872/connect_apps.png" alt="connect_apps.png" width="526" height="166">
2. Select Connect for the platform you'd like to use for tracking your videoask performance
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016852/connect_google_analytics.png" alt="connect_google_analytics.png">
3. To connect Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912/save_tracking_code.png" alt="save_tracking_code.png" width="631" height="238">
4. To connect Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752/connect_google_tag_manager.png" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591/facebook_pixel_connect.png" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, then you can now track engagement with your videoasks on each of these platforms.
To remove or update, simply hit Disconnect and enter the appropriate ID.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792/disconnect.png" alt="disconnect.png" width="489" height="577">

Connect Google Analytics, Google Tag Manager and Facebook Pixel

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Collecting a lot of video responses you want to share with team members? Learn how to automatically <a href="https://www.videoask.com/help/integrations/360055771092-send-your-video-responses-to-google-drive-or-dropbox" target="_blank" rel="noopener">send video files of responses to Google Drive or Dropbox using Zapier</a>.
<h4>Jump to:</h4>
<a href="#h_01F3EA99ZG78DB2TSQYDQKT04G" target="_self">Download all your videoask response media files</a>
<a href="#h_01F3EA3W4RQ0HHC4R4HRP8RXQX" target="_self">Download an individual video answer or reply</a>
<a href="#h_01F3EA3JH4711PQ1NJKJFHC8JG" target="_self">Download videos from your videoask steps (creator videos)</a>
<a href="#h_01F3EA2S3SBP5VQRRCSJSQF2KX" target="_self">Download raw video files</a>
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc).
<h2 id="h_01F3EA99ZG78DB2TSQYDQKT04G">Download all your videoask response media files </h2>
If you want to bulk download the media files of video or audio responses you've received, you can do so with a zip file. To download all your response data, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">export a .csv or .xlsx file</a>.
1. Click the Download icon
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092717592/2021-04-16_17-19-15.png" alt="2021-04-16_17-19-15.png" width="514" height="158"></h2>
2. Toggle on Media files and click Generate
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092691831/2021-04-16_17-19-25.png" alt="2021-04-16_17-19-25.png" width="535" height="449"></h2>
Note: Downloading the media files of responses cannot be combined with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">download of response data in .csv or .xlsx format</a>. 
You will now see a notice that a zip file of your media files is generating. If you have a lot of responses to your videoask this may take a few minutes - be patient!
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092717652/2021-04-16_17-19-38.png" alt="2021-04-16_17-19-38.png"></h2>
3. Keep an eye out for an email telling you your media files are ready. When you receive it, click Download Securely
<img src="https://videoask.zendesk.com/hc/article_attachments/360092691991/2021-04-16_17-20-54.png" alt="2021-04-16_17-20-54.png">
4. This will open a new tab. In this tab, click the zip file name to download it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092692031/2021-04-16_17-20-32.png" alt="2021-04-16_17-20-32.png" width="602" height="336">
5. That's it! Now the zip file of your media files have been downloaded to your device. Just double click the zip file to unzip it.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092692271/2021-04-16_17-32-48.png" alt="2021-04-16_17-32-48.png" width="552" height="269"></h2>
The .mp4 files of your responses will now be available, grouped by respondent/response.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092692391/2021-04-16_17-34-05.png" alt="2021-04-16_17-34-05.png" width="608" height="319"></h2>
<h2 id="h_01F3EA3W4RQ0HHC4R4HRP8RXQX">Download an individual video answer or reply</h2>
1. Select a response in your videoask inbox
<img src="https://videoask.zendesk.com/hc/article_attachments/360091971112/2021-04-08_16-49-45.png" alt="2021-04-08_16-49-45.png">
2. Click Download 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871/Arnau.png" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971/Screen_Shot_2020-09-17_at_1.35_1.png" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Once clicked, your .mp4 file should begin downloading or add to Dropbox.
Note: If choosing Add to Dropbox, you will be prompted to login to your Dropbox account before being able to do so.
<h2 id="h_01F3EA3JH4711PQ1NJKJFHC8JG">Download videos from your videoask steps</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360091966511/2021-04-08_16-35-14.png" alt="2021-04-08_16-35-14.png" width="487" height="163">
2. Click a step to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360091969992/2021-04-08_16-35-52.png" alt="2021-04-08_16-35-52.png">
3. Go to the Video tab 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091969972/2021-04-08_16-38-15.png" alt="2021-04-08_16-38-15.png">
4. Click the Download video icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360091967011/2021-04-08_16-43-52.png" alt="2021-04-08_16-43-52.png" width="424" height="646">
5. Select whether to Download the .mp4 file or Add to Dropbox
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091966791/2021-04-08_16-41-54.png" alt="2021-04-08_16-41-54.png" width="443" height="679"></h2>
<h2 id="h_01F3EA2S3SBP5VQRRCSJSQF2KX">Download raw video files</h2>
If you're after the best resolution and would like to download the raw (uncompressed) videos from your videoask, you can do so if you know what format the original video file was created in.
Note: If you do not know or are unable to guess the proper format for the video file, this process will not work.
1. Click on your desired response and then on the Share icon
<img src="https://videoask.zendesk.com/hc/article_attachments/4404314727828/2021-07-28_09-14-58.png" alt="2021-07-28_09-14-58.png" width="518" height="558">
2. Copy and paste the answer url into your browser
<img src="https://videoask.zendesk.com/hc/article_attachments/360069466592/2020-09-21_15-39-10.png" alt="2020-09-21_15-39-10.png" width="518" height="567">
3. Once the video has loaded, right click and select Copy Video Address
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686551/Copy_video_address.png" alt="Copy_video_address.png">
4. Paste the video address into your browser and edit the video url, replacing "transcoded" with "raw"
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687091/2020-09-21_15-30-57.png" alt="2020-09-21_15-30-57.png">
5. Then, for all recordings not made on an iPhone,replace "mp4" with "webm" and hit Enter.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069686671/2020-09-21_15-31-35.png" alt="2020-09-21_15-31-35.png">
If the recording was made on an iPhone, then keep "mp4" in the url.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069467412/2020-09-21_15-43-43.png" alt="2020-09-21_15-43-43.png">
6. Now you have your raw file! All you have to do is right click again and select Save Video As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360069687291/Save_video_as.png" alt="Save_video_as.png">
Interested in other ways you can share your responses? Learn how to <a href="https://www.videoask.com/help/sharing/360048584992-share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">share and embed an inbox.</a>

Download your videos

Once you've collected answers to your videoasks, you can share your entire videoask's inbox! Don't want to share everything? No problem... just share content which belongs to a specific tag. With this feature you can create a tag-specific videoask playlists!
In order to share your inbox, you'll need to make your answers shareable (public). <a href="https://www.videoask.com/help/share-your-answers" target="_blank" rel="noopener">Learn how</a>!
 
<h1>To share your videoask’s entire inbox:</h1>
1. Select the videoask you’d like to share 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477431/Screen_Shot_2020-09-02_at_2.56_1.png" alt="Screen_Shot_2020-09-02_at_2.56_1.png" width="296" height="1021">
2. Click to view any of the answers you’ve received  
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262192/Screen_Shot_2020-09-02_at_2.58_1.png" alt="Screen_Shot_2020-09-02_at_2.58_1.png" width="591" height="341">
3. Click the share button for that answer 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262052/Group_142.png" alt="Group_142.png" width="242" height="366"> 
4. You’ll see Share all interactions (from your videoask)
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067477411/Group_146.png" alt="Group_146.png" width="404" height="467">
<ul>
<li>If you toggle the switch off and set the answer to private, people will see the following screen when they open the link:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="476" height="331">
<ul>
<li>If you toggle off the switch on, you can share a link with a view of the whole inbox:</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067477451/share_inbox_3.gif" alt="share_inbox_3.gif">
 
<ul>
<li>You can also choose whether to Include replies or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067265912/Group_143.png" alt="Group_143.png" width="363" height="199"> 
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to on, the link to your shared inbox will also include any subsequent replies to the initial answers you collected.</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480331/Screen_Shot_2020-09-02_at_3.53.51_PM.png" alt="Screen_Shot_2020-09-02_at_3.53.51_PM.png" width="583" height="290">
<ul>
<li style="list-style-type: none;">
<ul>
<li>If you toggle Include replies to off, only the initial answers will appear in the share inbox link.
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067264952/Screen_Shot_2020-09-02_at_3.54.04_PM.png" alt="Screen_Shot_2020-09-02_at_3.54.04_PM.png" width="588" height="291">
 
<h2 class="wysiwyg-text-align-left">You can share your inbox with all filters:</h2>
The default view will be the Everyone tag, with the option to view by each tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262232/share_inbox_1.gif" alt="share_inbox_1.gif" width="560" height="272">
<h3 class="wysiwyg-text-align-left"> </h3>
<h2 class="wysiwyg-text-align-left">You can share your inbox with a default filter:</h2>
The default view will be the tag you choose,  with the option to view by the other tags.
<ul>
<li class="wysiwyg-text-align-left"> Click on Default tag (filter) to show </li>
</ul>
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360067262092/Group_144.png" alt="Group_144.png" width="405" height="468">
<ul>
<li class="wysiwyg-text-align-left"> and select the tag (filter) you'd like to appear by default</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262132/Group_147.png" alt="Group_147.png" width="273" height="303">
<ul>
<li>this will provide a different URL that will show the default tag (filter) view</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067266832/Group_151.png" alt="Group_151.png" width="412" height="218">
<ul>
<li class="wysiwyg-text-align-left">You can also decide whether to Hide all other tags or not</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262152/Group_148.png" alt="Group_148.png" width="510" height="270">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle on the switch to Hide all other tags, the URL for the Default tag (filter) will show only the tag you have selected as the default tag. </li>
</ul>
</li>
</ul>
In this example, only the interactions tagged as "feedback" will appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360067262212/share_inbox_2.gif" alt="share_inbox_2.gif" width="677" height="329">
<ul>
<li class="wysiwyg-text-align-left" style="list-style-type: none;">
<ul>
<li class="wysiwyg-text-align-left">If you toggle off the switch to Hide all other tags, the URL for the Default tag (filter) can be view by each tag.</li>
</ul>
</li>
</ul>
In this example, the interactions tagged as "feedback" will appear by default, and other tags can be viewed
<img src="https://videoask.zendesk.com/hc/article_attachments/360067267612/share_inbox_3.gif" alt="share_inbox_3.gif" width="677" height="329">
 
 
<h1>To embed your entire videoask inbox:</h1>
You can embed your videoask inbox into your webpage by using our iframe embed code and inserting the share inbox URL where "https://www.videoask.com/SHARE_URL" is:
<pre class="c-mrkdwn__pre" data-stringify-type="pre">&lt;iframe src="<a class="c-link" href="https://www.videoask.com/SHARE_URL" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.videoask.com/SHARE_URL" data-sk="tooltip_parent">https://www.videoask.com/SHARE_URL</a>" allow="camera *; microphone *; autoplay *; encrypted-media *;" width="100%" height="600px" style="border: none; border-radius: 24px" &gt; &lt;/iframe&gt;</pre>

Share and embed your entire inbox (and filter by tag)

Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks!  By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="402" height="64">
Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="438" height="65"></h2>
To enable this, you will need to point your subdomain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your subdomain.
<h2>Step 1: Add a CNAME record</h2>
Custom domains can be used with any subdomain (ie whatever.mydomain.com), but currently are not supported for proxied domains.
Note, however, that the subdomain you use will only be able to display videoasks, not other types of content like your homepage or blog.
1. Sign in to your account with your domain host provider (ie GoDaddy, HostGator, Bluehost, etc) 
2. Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>, <a href="https://www.123-reg.co.uk/support/domains/how-do-i-set-up-a-cname-record-on-my-domain-name/" target="_blank" rel="noopener">123-reg</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png">
3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png">
4. If required, select which domain you want to add a CNAME record to
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118">
5. Choose add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.
6. In the CNAME or "point to" field enter alias.videoask.com
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
5. Click Save or Add CNAME Record 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available in the web app.
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958411/2021-03-29_17-34-48.png" alt="2021-03-29_17-34-48.png" width="493" height="153">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360091961712/2021-03-29_17-35-21.png" alt="2021-03-29_17-35-21.png">
3. Under Branding, select a brand you and click Edit or + Add brand if you want to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958551/2021-03-29_17-37-10.png" alt="2021-03-29_17-37-10.png">
4. Enter the subdomain you want to use for the url of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958611/2021-03-29_17-43-33.png" alt="2021-03-29_17-43-33.png" width="388" height="431">
5. If you would like to choose your own favicon (the icon that displays in a browser tab), click Upload or drag and drop your icon file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091961972/2021-03-29_17-50-26.png" alt="2021-03-29_17-50-26.png" width="531" height="419">
6. Click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958651/2021-03-29_17-50-58.png" alt="2021-03-29_17-50-58.png" width="528" height="642">
While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (ie that the two subdomains are talking to each other), the status will be change to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958691/mceclip1.png" alt="mceclip1.png" width="540" height="313">
Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
1. Follow the steps above and wait until the custom domain status shows green.
2. Load a videoask with this brand.
That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).
<h2>Custom Domain Content</h2>
Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.

Domain Whitelabeling

Adding multiple steps to your videoask is a useful way to collect multiple video responses to different questions, create funnels or collect different types of information from your respondents. 
If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can add as many steps to your videoask as you want. Without logic, they will have a linear flow:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093450932/2021-04-23_17-56-52.png" alt="2021-04-23_17-56-52.png">
If you have multiple steps in your videoask and use the NPS score or multiple choice <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a>, you can use <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> to create a "choose your own adventure" flow:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093450972/2021-04-23_18-00-29.png" alt="2021-04-23_18-00-29.png">
Pro tip: If you use multiple steps in your videoask this gives you more options of where to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">display a contact form</a>. Contact forms sit between steps, and can be <a href="https://videoask.zendesk.com/hc/en-us/articles/360056784112" target="_blank" rel="noopener">enabled on more than one step</a> (this is useful if you want to display a contact form depending on respondent behavior!). 
<h2>Add multiple steps to your videoask</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360093449192/2021-04-23_17-36-19.png" alt="2021-04-23_17-36-19.png" width="474" height="147">
2. You have a couple of different methods to add additional steps to your videoask. Before or after any step, you can click the + icon:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093449292/2021-04-23_17-37-21.png" alt="2021-04-23_17-37-21.png">
Our builder is interactive, so you can also click and drag a node to create a new step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093421431/2021-04-23_17-39-31__1_.gif" alt="2021-04-23_17-39-31__1_.gif">
3. If you are using a multiple choice or NPS answer type, you will be prompted to choose the <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">logic</a> when people answer this step.
Select the desired options and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360093421851/2021-04-23_17-41-26.png" alt="2021-04-23_17-41-26.png">
(This logic can always be updated later, so don't fret if you're not sure what flow you're after yet!)
4. This will now take you through the standard step creation process, starting with <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">selecting your video footage source</a>:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093422131/2021-04-23_17-43-29.png" alt="2021-04-23_17-43-29.png">
5. Once you have selected or recorded your video and entered any desired overlay text, click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360093450332/2021-04-23_17-46-23.png" alt="2021-04-23_17-46-23.png">
6. By default the answer type will be set to Open Ended. If you would like to <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">use a different answer type</a>, select it from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360093422351/2021-04-23_17-48-23.png" alt="2021-04-23_17-48-23.png">
7. You have now created another step to your videoask! Rinse and repeat until you’ve created the desired flow for your video form...
<img src="https://videoask.zendesk.com/hc/article_attachments/360093451372/2021-04-23_18-11-56.png" alt="2021-04-23_18-11-56.png">

Create a multi step videoask

A new contact is created each time a person responds to one of your videoasks and <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">submits their contact details</a>.
If you would like to <a href="https://www.videoask.com/help/responses/360057193011-view-all-interactions-with-a-respondent" target="_blank" rel="noopener">view all interactions</a> with a contact, delete interactions or contacts, update their contact details, or <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">send a direct message</a> you can do so from the contacts directory.
Note: <a href="https://www.videoask.com/help/account-management/360050895451-teams-and-organizations" target="_blank" rel="noopener">Team members</a> will only see a contact in the directory if the contact has responded to a videoask in at least one <a href="https://www.videoask.com/help/account-management/360053462811-manage-folders-and-folder-permissions" target="_blank" rel="noopener">folder</a> they have access to.
<h3>Jump to:</h3>
<a href="#h_01FA1RMRS45Y922GAME91EQ936" target="_self">Edit contact details</a>
<a href="#h_01FA1RN096J6EDVJG86HD2AMF4" target="_self">Delete a contact</a>
<a href="#h_01FA1RN90Q86ZW7HSPME4CFRQ9" target="_self">Delete interactions</a>
<a href="#h_01FA1RNFWE5A482S72V5Y4YGQA" target="_self">Tag interactions</a>
<h2>View a contact</h2>
1. From your dashboard, click Contacts
<img src="https://videoask.zendesk.com/hc/article_attachments/360092314211/2021-04-13_10-48-40.png" alt="2021-04-13_10-48-40.png">
2. You'll now see all your contacts listed alphabetically. Click a contact's name to view all your interactions with them.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091292612/2021-04-01_14-12-26.png" alt="2021-04-01_14-12-26.png" width="674" height="472">
3. Interactions with this contact will be listed from newest to oldest. Click an interaction to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360096267312/2021-05-21_18-08-29.png" alt="2021-05-21_18-08-29.png" width="682" height="491">
<h2 id="h_01FA1RMRS45Y922GAME91EQ936">Edit contact details</h2>
If the contact details of a respondent have changed or they have made a typo upon submission, you may want to update their contact details. 
1. In the Contact Directory, select a contact and click Edit contact details
<img src="https://videoask.zendesk.com/hc/article_attachments/360096267352/2021-05-21_18-09-43.png" alt="2021-05-21_18-09-43.png" width="660" height="499">
2. Make any desired updates to the contact Name or Email. Click Update to save your changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091294092/2021-04-01_14-10-52.png" alt="2021-04-01_14-10-52.png" width="513" height="406">
<h2 id="h_01FA1RN096J6EDVJG86HD2AMF4">Delete a contact</h2>
If you've received responses from contacts you no longer need and would like to remove them from your contacts directory, you can delete a contact. However, note that deleting a contact also deletes all your interactions with them.
1. In the contacts directory, select a contact and click Delete contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360096267392/2021-05-21_18-11-22.png" alt="2021-05-21_18-11-22.png" width="638" height="483">
2. Type the contact's name to confirm you truly want to delete it. Click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360096224531/2021-05-21_18-17-12.png" alt="2021-05-21_18-17-12.png" width="513" height="400">
Note: Deleting a contact deletes all their responses and your interactions with them as well. Deletions cannot be reversed.
<h2 id="h_01FA1RN90Q86ZW7HSPME4CFRQ9">Delete interactions</h2>
If you would like to tidy up your account, you can always delete old or unnecessary interactions. Be aware, however, that deletions cannot be undone. For major tidying, learn how to <a href="https://www.videoask.com/help/account-management/360051864991-how-to-delete-responses-videoasks-and-folders" target="_blank" rel="noopener">delete videoasks and folders</a>.
1. Click the three vertical dots next to the interaction you want to delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360091267451/2021-04-01_14-36-20.png" alt="2021-04-01_14-36-20.png" width="411" height="184">
2. Select Delete entire interaction
<img src="https://videoask.zendesk.com/hc/article_attachments/360096268132/2021-05-21_18-22-50.png" alt="2021-05-21_18-22-50.png" width="630" height="435">
3. Click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360091299312/2021-04-01_14-38-02.png" alt="2021-04-01_14-38-02.png" width="488" height="326">
<h2 id="h_01FA1RNFWE5A482S72V5Y4YGQA">Tag interactions</h2>
You can <a href="https://www.videoask.com/help/responses/360045102051-tag-and-filter-interactions" target="_blank" rel="noopener">tag interactions</a> from directly within your interactions feed and videoask inbox. To quickly tag interactions with many contacts, you can also do so from the contacts directory. 
1. Click the Tag icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360096224271/2021-05-21_18-15-23.png" alt="2021-05-21_18-15-23.png">
2. Toggle on any existing tags
<img src="https://videoask.zendesk.com/hc/article_attachments/360091267851/2021-04-01_14-42-53.png" alt="2021-04-01_14-42-53.png" width="498" height="504">
3. Type to add a new tag and click + Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360091299772/2021-04-01_14-43-19.png" alt="2021-04-01_14-43-19.png" width="493" height="498">
4. When you're finished editing tags, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360091267831/2021-04-01_14-43-41.png" alt="2021-04-01_14-43-41.png" width="514" height="527">

View and manage your contacts

When you create a videoask it will use default settings for the <a href="https://www.videoask.com/help/customization/customize-interface-text-and-create-custom-languages" target="_blank" rel="noopener">interface language</a>, font, and colors.
You can customize each of these to make your videoask uniquely yours or create your own template with <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>!
<h2>Change your videoask font</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123111/2021-03-02_17-30-19.png" alt="2021-03-02_17-30-19.png" width="499" height="154">
2. In the General tab, scroll down to Font
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123091/2021-03-02_17-30-33.png" alt="2021-03-02_17-30-33.png">
3. Click the dropdown menu, to select a font
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061812/2021-03-02_17-35-57.png" alt="2021-03-02_17-35-57.png" width="599" height="519">
4. If you know what font you want, search for it instead of scrolling!
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123611/2021-03-02_17-31-59.png" alt="2021-03-02_17-31-59.png" width="597" height="363">
Select a font and your settings will automatically save. Check out how they look in the live preview:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061592/2021-03-02_17-31-39.png" alt="2021-03-02_17-31-39.png">
<h2>Change your videoask colors</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123111/2021-03-02_17-30-19.png" alt="2021-03-02_17-30-19.png" width="499" height="154">
2. In the General tab, scroll down to Colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123091/2021-03-02_17-30-33.png" alt="2021-03-02_17-30-33.png">
3. You can choose the Primary, Secondary, and Background colors of your videoask. Click a color to change it. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064192/2021-03-02_17-57-29.png" alt="2021-03-02_17-57-29.png" width="503" height="513">
Primary color: This will affect the primary elements of your videoask (ie buttons)
Secondary color: This will affect the secondary elements of your videoask (ie confirmation buttons)
Background color: This will change the background color of your videoask answer prompts
Note: Changing these colors will affect every step of your videoask.
4. Choose which colors you want for each part of your videoask by using the color picker or enter the hex code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064292/2021-03-02_17-59-26.png" alt="2021-03-02_17-59-26.png" width="521" height="436">
As you select colors, they will automatically update in the live preview so you can see how they look:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064492/2021-03-02_18-01-05.png" alt="2021-03-02_18-01-05.png">
When you're happy with your settings, you're good to go! Everything will be automatically saved. 🙂
Would you like to use the same colors and font every time you create a new videoask? Learn how to <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">create default videoask settings</a>.

Customize your videoask

If you'd like to reuse videos across multiple videoasks or in your replies, you don't have to re-upload them each time (and eat up your minutes 😬!).
Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask, new step, or video reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095133892/2021-05-11_17-38-42.png" alt="2021-05-11_17-38-42.png">
Note: <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">Team members</a> may also use your organization's media library, but they will only see videos that are used in videoasks they have access to according to <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener">folder permissions</a>, as well as any videos that are not currently used in a videoask.
<h2>Use a video from your library </h2>
1. When <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step or <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">replying to a respondent</a>, choose Library
<img src="https://videoask.zendesk.com/hc/article_attachments/360094942631/2021-05-10_17-09-06.png" alt="2021-05-10_17-09-06.png">
2. If you have previously uploaded or recorded a video in VideoAsk, you will see a Videos tab. In this tab you will see all the videos in your media library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014192/2021-05-10_17-10-05.png" alt="2021-05-10_17-10-05.png">
Note: Only videos you have recorded or uploaded as part of a videoask creation process or uploaded directly to the media library will be stored here. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">Video replies</a> are not stored in the media library.
3. Search your library by transcript to find the right video. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094942811/2021-05-10_17-13-39.png" alt="2021-05-10_17-13-39.png">
4. Click a video to view and select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014252/2021-05-10_17-14-51.png" alt="2021-05-10_17-14-51.png">
5. When you've selected the video you want from the library, click Continue to finish setting up your step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014292/2021-05-10_17-15-15.png" alt="2021-05-10_17-15-15.png">
<h2>Manage your videos</h2>
1. Click the gravatar or letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360094943091/2021-05-10_17-17-31.png" alt="2021-05-10_17-17-31.png">
2. Select Media Library
<img src="https://videoask.zendesk.com/hc/article_attachments/360094943151/2021-05-10_17-20-02.png" alt="2021-05-10_17-20-02.png" width="449" height="689">
3. Here you will see all the videos in your account. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png">
Click a video to watch it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png" width="581" height="309">
4. Search the transcript of the videos to quickly find the one you're looking for
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png" width="692" height="269">
5. Click Upload to add more videos to your media library
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png" width="625" height="587">
6. To delete a video, click the Trash can icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="643" height="496">
Then confirm your decision by typing DELETE FOREVER and click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425">
Note: You will be unable to delete any videos that are currently being used in a videoask.

Manage your media library

To view and respond to videoask responses from your phone, you can install the <a href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener">VideoAsk iOS app</a>. Using the mobile app also gives you the option to receive both <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications">email notifications</a> and a push notification on your phone on when new responses arrive.
In order to receive notifications on your phone you'll need to enable them in two places: the VideoAsk mobile app and your phone's settings.
<h2>Enable VideoAsk notifications</h2>
1. In the VideoAsk mobile app, click the person icon to open My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084931/2021-02-12_11-30-09.png" alt="2021-02-12_11-30-09.png" width="429" height="762">
2. Cick My notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360086093231/2021-02-12_11-30-26.png" alt="2021-02-12_11-30-26.png" width="431" height="770">
3. Toggle on Push notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978472/2021-02-12_11-30-35.png" alt="2021-02-12_11-30-35.png" width="430" height="766">
Note: Notification settings are set on an organization level. This means you will receive the notifications you select for any videoasks within this organization.
<h2>Allow iOS notifications</h2>
1. In your phone's Settings click Notifications
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978452/2021-02-12_11-30-45.png" alt="2021-02-12_11-30-45.png" width="430" height="764">
2. Scroll down the list of apps and click VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360085978432/2021-02-12_11-30-52.png" alt="2021-02-12_11-30-52.png" width="431" height="767">
3. Toggle Allow Notifications on and choose which types of alerts you want to receive
<img src="https://videoask.zendesk.com/hc/article_attachments/360086084891/2021-02-12_11-30-59.png" alt="2021-02-12_11-30-59.png" width="406" height="723">
That's it! Now when you receive a new response or reply you'll receive a notification on your phone.

Get videoask notifications on your phone (iOS)

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">Hubspot</a>. This will automatically create a new contact and attach responses in Hubspot when you receive new responses to your videoask.
Note: A Hubspot account is required.
<h2>Setup the integration</h2>
1. Select the videoask you'd like to connect and click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360092265792/2021-04-12_17-58-50.png" alt="2021-04-12_17-58-50.png" width="604" height="196">
2. Next to Hubspot, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360092248551/2021-04-12_18-00-12.png" alt="2021-04-12_18-00-12.png">
3. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547411/2020-11-12_11-18-38.png" alt="2020-11-12_11-18-38.png" width="577" height="393">
4. To continue, click Add
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547451/2020-11-12_11-18-55.png" alt="2020-11-12_11-18-55.png" width="576" height="387">
5. A generic name based on your videoask account will be created. If you would like to edit it, click the Edit icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548151/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="621" height="424">
6. Enter your updated authentication name and click Edit to save
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548311/2020-11-12_11-19-52.png" alt="2020-11-12_11-19-52.png" width="622" height="424">
7. Click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360076329652/2020-11-12_11-20-19.png" alt="2020-11-12_11-20-19.png" width="629" height="429">
8. You will now need to connect VideoAsk to your Hubspot account. To do so, click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360076548551/2020-11-12_11-20-38.png" alt="2020-11-12_11-20-38.png" width="649" height="443">
9. When prompted in a pop up window, Login to your Hubspot account
<img src="https://videoask.zendesk.com/hc/article_attachments/360076547171/2020-11-12_11-21-00.png" alt="2020-11-12_11-21-00.png" width="574" height="431">
10. In the popup window, click Connect apps to confirm
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546971/2020-11-12_11-23-38.png" alt="2020-11-12_11-23-38.png" width="628" height="660">
11. In the VideoAsk app, click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546891/2020-11-12_11-24-24.png" alt="2020-11-12_11-24-24.png" width="612" height="413">
12. That's it! When you receive new responses to this videoask they will now appear in Hubspot. To stop this, click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811/2020-11-12_11-24-40.png" alt="2020-11-12_11-24-40.png" width="670" height="112">
<h2 class="wysiwyg-text-align-left">View your responses in Hubspot</h2>
1. New responses you receive to your videoask will automatically create a new contact in Hubspot, these will be displayed in your Contacts list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195151/2020-11-18_15-07-58.png" alt="2020-11-18_15-07-58.png">
2. To view the details of a response, click the contact Name
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195611/2020-11-18_15-24-25.png" alt="2020-11-18_15-24-25.png">
3. Go to Filter activities
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008012/2020-11-18_15-17-07.png" alt="2020-11-18_15-17-07.png">
4. Under Integrations, select VideoAsk. Now VideoAsk interactions with this contact will show up in their feed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360077195851/2020-11-18_15-17-34.png" alt="2020-11-18_15-17-34.png" width="626" height="321">
5. Click View interaction to read or watch their response
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196091/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="603" height="249">
6. You can play a video or audio response, view the transcript, and download the .mp4 files from within Hubspot
<img src="https://videoask.zendesk.com/hc/article_attachments/360077196611/2020-11-18_15-36-23.png" alt="2020-11-18_15-36-23.png" width="648" height="663">
7. To reply using VideoAsk, then select View interaction in VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360077008672/2020-11-18_15-18-33.png" alt="2020-11-18_15-18-33.png" width="569" height="235">
 
Interested in using other tools with VideoAsk? <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Explore other integration options with Zapier</a>

Connect your videoask to Hubspot

Add a widget or embed videoasks in any page on your Squarespace site. This will allow visitors to interact with and respond to your videoasks without leaving your site!
<h2>Embed a video widget</h2>
1. In the VideoAsk app, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">Get your widget code</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075176912/2020-11-03_15-16-51.png" alt="2020-11-03_15-16-51.png" width="362" height="506">
2. On your Squarespace site, go to page Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360075183652/2020-11-03_15-43-19.png" alt="2020-11-03_15-43-19.png">
3. Select the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177552/2020-11-03_15-01-26.png" alt="2020-11-03_15-01-26.png" width="553" height="412">
4. Paste the widget embed code into the Page Header Code Injection 
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177712/2020-11-03_15-01-42.png" alt="2020-11-03_15-01-42.png" width="560" height="424">
5. Hit Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177752/2020-11-03_15-02-14.png" alt="2020-11-03_15-02-14.png" width="564" height="427">
That's it! Your builder preview should now show the videoask widget live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075179392/2020-11-03_15-04-51.png" alt="2020-11-03_15-04-51.png">
<h2 class="wysiwyg-text-align-left">Embed a videoask with an iframe</h2>
1. In the VideoAsk app, Copy your <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">iframe embed code</a>
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075180432/2020-11-03_15-25-22.png" alt="2020-11-03_15-25-22.png" width="397" height="488"></a>
2. On your Squarespace site, open the page builder by clicking Edit
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075401271/2020-11-03_15-31-29.png" alt="2020-11-03_15-31-29.png"></a>
3. Add a new Content Block by clicking the + icon
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075181992/2020-11-03_15-07-27.png" alt="2020-11-03_15-07-27.png"></a>
4. Select the Embed content block
<img src="https://videoask.zendesk.com/hc/article_attachments/360075181532/2020-11-03_15-07-44.png" alt="2020-11-03_15-07-44.png" width="469" height="598">
5. Click the &lt;/&gt; icon to enter the code manually
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075400971/2020-11-03_15-08-02.png" alt="2020-11-03_15-08-02.png"></a>
6. Paste the iframe embed code from the VideoAsk app and click Set
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182052/2020-11-03_15-08-24.png" alt="2020-11-03_15-08-24.png"></a>
7. Click Apply<img src="https://videoask.zendesk.com/hc/article_attachments/360075401251/2020-11-03_15-32-43.png" alt="2020-11-03_15-32-43.png">
8. Your videoask is now embedded on your page, just be sure to click Save to keep the changes!
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182072/2020-11-03_15-08-50.png" alt="2020-11-03_15-08-50.png"></a>

Embed a videoask on your Squarespace site

If you will be creating many videoasks and want them to be consistent in brand and appearance, then creating default settings will save you time. 
After creating a videoask with default settings, you can still <a href="https://www.videoask.com/help/customization/customize-your-videoask" target="_blank" rel="noopener">customize each videoask</a> on a case by case basis.
Note: Default settings will be used for any new videoask created in your organization.
<h2>Set default brand, language, colors, font and button shape</h2>
1. From your user menu, select your organization's Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128311/2021-03-02_18-28-56.png" alt="2021-03-02_18-28-56.png">
2. Select a <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">brand</a> to apply to your videoasks (if any)
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128511/2021-03-02_18-31-40.png" alt="2021-03-02_18-31-40.png" width="590" height="475">
3. Choose a default language
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066652/2021-03-02_18-26-11.png" alt="2021-03-02_18-26-11.png" width="590" height="458">
4. Select default videoask colors
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066632/2021-03-02_18-27-03.png" alt="2021-03-02_18-27-03.png" width="590" height="539">
5. Set a default button border radius
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128351/2021-03-02_18-27-30.png" alt="2021-03-02_18-27-30.png" width="590" height="511">
6. Select the default Font from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128331/2021-03-02_18-27-51.png" alt="2021-03-02_18-27-51.png" width="590" height="609">
That's it! Now whenever you create a new videoask in this organization, these settings will automatically be applied.
Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings</a> for your videoask.

Create default videoask settings

Your videoask will automatically grab a thumbnail within the first 3 seconds of your video to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
<h2>To select your videoask thumbnail:</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527612/va_settings.png" alt="va_settings.png" width="392" height="156">
2. Choose the Thumbnail tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360070712511/settings_thumbnail.png" alt="settings_thumbnail.png" width="562" height="252">
3. Select the desired thumbnail
Note: Thumbnails will take a few seconds to load as it scans your video, so be patient!
<img src="https://videoask.zendesk.com/hc/article_attachments/360070528512/choose_thumbnail_closeup.png" alt="choose_thumbnail_closeup.png" width="448" height="406">
4. Click Confirm &amp; Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527752/select_thumbnail.png" alt="select_thumbnail.png">
That's it! Now anywhere you share your videoask, this image will appear as the thumbnail. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">

Choose your videoask thumbnail

You can use variables (previously known as hidden fields) to pass known information in your videoask URL. 
For example, if you already know your respondents' contact details, you don't have to ask them to fill out a contact form.
<a href="https://www.videoask.com/help/tracking/360040307552-use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">Add their contact details to the videoask URL</a> before sending it to your respondent. When your respondent completes the videoask they will not see the <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a>, but their contact details will still be recorded with their response.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091727371/2021-03-30_18-48-40.png" alt="2021-03-30_18-48-40.png"></h2>
Note: This only applies if consent is not required. If you have <a href="https://www.videoask.com/help/customization/360048783832-add-a-consent-checkbox-to-your-contact-form" target="_blank" rel="noopener">enabled the consent checkbox</a>, known respondents will still see the contact form, but it will autofill with their contact information and they will be prompted to give consent before continuing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091727411/2021-03-30_19-36-20.png" alt="2021-03-30_19-36-20.png">
Here are some use cases where variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding tracking data for marketing (ie lead source)</li>
<li>Tag respondents by country</li>
</ul>
Variable formatting:
<ul>
<li>Begin variables: #
</li>
<li>Separate multiple variables: &amp;
</li>
<li>Multiple words: separate_words_with_an_underscore
</li>
<li>Phone number + prefix: %2B
</li>
<li>All variables must be lowercase</li>
</ul>
<h2>Add variables to your videoask</h2>
1. Click the Share &amp; Embed icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731112/2021-03-30_19-02-57.png" alt="2021-03-30_19-02-57.png" width="476" height="140">
2. Under Share your URL, click the + Variables button
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731152/2021-03-30_19-04-06.png" alt="2021-03-30_19-04-06.png" width="604" height="301">
3. Click a variable to add it to your URL
<img src="https://videoask.zendesk.com/hc/article_attachments/360091727671/2021-03-30_19-05-53.png" alt="2021-03-30_19-05-53.png" width="353" height="392">
4. You'll now see the variable at the end of your videoask URL starting with the # sign.
Note that the variable contains a placeholder (XXXX) for the information that you want to track. Before <a href="https://www.videoask.com/help/embed/360036300731-sharing-embedding-your-videoasks" target="_blank" rel="noopener">sharing your videoask link</a>, be sure to replace the placeholder with the appropriate data. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731232/2021-03-30_19-07-51.png" alt="2021-03-30_19-07-51.png" width="519" height="139">
5. To add another variable, click + Variables again and select from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731272/2021-03-30_19-12-51.png" alt="2021-03-30_19-12-51.png" width="491" height="418">
6. When finished, click Copy
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731372/2021-03-30_19-14-43.png" alt="2021-03-30_19-14-43.png" width="512" height="198">
7. Paste the link and update the placeholder information. Send the updated link to your known respondent and watch the magic happen!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731392/2021-03-30_19-21-34.png" alt="2021-03-30_19-21-34.png">
Note: Adding or removing variables to your URL in VideoAsk will not automatically update the link elsewhere. If you want to update the variables of a URL, you will need to do so manually.
<h2>Use custom variables</h2>
If you are on a paid plan, you can also create custom variables to track just about anything! Any information collected using custom variables will be included in the .csv or .xlsx file when you <a href="https://www.videoask.com/help/tracking/360049684632-export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export response data</a>.
1. Click + Variables
<img src="https://videoask.zendesk.com/hc/article_attachments/360091727931/2021-03-30_19-24-52.png" alt="2021-03-30_19-24-52.png" width="535" height="209">
2. Select Add custom variable
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731492/2021-03-30_19-25-08.png" alt="2021-03-30_19-25-08.png" width="541" height="390">
3. Type the name of your variable and click Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731532/2021-03-30_19-27-19.png" alt="2021-03-30_19-27-19.png" width="541" height="404">
Note: Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
4. That's it! Now you'll see your custom variable at the end of the URL. Make sure to replace the placeholder information and you're good to go.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091728111/2021-03-30_19-27-43.png" alt="2021-03-30_19-27-43.png" width="516" height="213">
5. Now when your contact responds to your videoask with variables, their contact information and any additional tracking information will display with their response.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091728231/2021-03-30_19-37-46.png" alt="2021-03-30_19-37-46.png" width="572" height="559">

How to use variables

Do you want to collect information from leads or be able to reply back to respondents? Use a contact form in your videoask to add respondents to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_self">contact directory</a>, track their responses and <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">send a video reply</a>.
<h3>Jump to:</h3>
<a href="#h_01F391BV4EGHQRTDDV13Y8WAHF" target="_self">Enable a contact form</a>
<a href="#h_01F391C1E5GJHRNYS73RW29DPC" target="_self">Use multiple contact forms</a>
<a href="#h_01F391C9FG4S4SSWT6C6WXPYSN" target="_self">Edit the contact form</a>
<a href="#h_01FB006J4SRPT484N3SQ8561T9" target="_self">Edit the contact form text</a>
The beauty of VideoAsk is that anyone can answer a videoask you've created, whether or not they use the app themselves. But the flip side is that if a respondent doesn't leave their contact details, we won't know who they are (so we'll simply call them <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_self">"Human"</a> 😅).
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092486912/2021-04-14_14-17-31.png" alt="2021-04-14_14-17-31.png" width="457" height="227"></h2>
When you receive a Human response, you will still have all the data they submitted to each step of your videoask, but you will not be able to <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">reply to them</a> nor associate their response with any others they may have submitted.
To identify your respondents, enable at least one contact form in your videoask and collect their name, email address and/or phone number. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092479931/2021-04-14_15-11-01.png" alt="2021-04-14_15-11-01.png">
If contact information is collected, it will be included when you <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">download your responses</a>. Contact details can also be passed through to other platforms using <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a> or one of our direct integrations and <a href="https://videoask.zendesk.com/hc/en-us/articles/360053351291" target="_blank" rel="noopener">recalled later in your videoask</a>. 
Already know your respondent? Learn how <a href="https://www.videoask.com/help/tracking/360040307552-use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">add contact details to your videoask URL</a>.
<h2 id="h_01F391BV4EGHQRTDDV13Y8WAHF">Enable a contact form </h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092473891/2021-04-14_14-26-00.png" alt="2021-04-14_14-26-00.png" width="503" height="160">
2. Click a step to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360092474011/2021-04-14_14-27-44.png" alt="2021-04-14_14-27-44.png">
3. At the bottom of the Answer tab, toggle on Collect contact details on this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092488012/2021-04-14_14-29-34.png" alt="2021-04-14_14-29-34.png">
That's it! Your changes will autosave, or you can click Done to return to the full map view. 
Wherever you have enabled a contact form, you will now see the Contact form icon on this step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092488272/2021-04-14_14-32-27.png" alt="2021-04-14_14-32-27.png">
In this situation, the respondent will be prompted to enter their contact details after answering the first step:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092494552/2021-04-14_15-08-24__1_.gif" alt="2021-04-14_15-08-24__1_.gif">
Note: Contact forms sit between steps and cannot be used as an <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> unto themselves.
<h3 id="h_01F391C1E5GJHRNYS73RW29DPC">Use multiple contact forms</h3>
If you're using <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>, you may want to display multiple contact forms that will appear depending on respondents' behavior. To do this, simply enable the contact form for each desired step, as seen above.
How might this work?
In this example, we want to collect information about homebuyers' needs and will send them down a different flow depending on their budget and urgency. Because we want to collect this information first before collecting their contact details, the contact form has been enabled for two different steps near the end of the flow.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092493652/2021-04-14_14-59-18.png" alt="2021-04-14_14-59-18.png"></h2>
<h2 id="h_01F391C9FG4S4SSWT6C6WXPYSN">Edit the contact form</h2>
You can choose which fields you want to use in your contact form for each videoask. Bear in mind, however, that the same contact form will be used throughout your videoask if you are displaying it in multiple locations.
Note: To change the wording of the contact form, you will need to do so <a href="#h_01FB006J4SRPT484N3SQ8561T9" target="_self">from your videoask settings</a>. 
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092473891/2021-04-14_14-26-00.png" alt="2021-04-14_14-26-00.png" width="486" height="155">
2. Click the Contact form icon 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092480871/2021-04-14_14-27-44.png" alt="2021-04-14_14-27-44.png">
3. Here you can choose which fields to enable and whether they are required or optional.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092496132/2021-04-14_15-23-04.png" alt="2021-04-14_15-23-04.png">
4. Click the * icon to make a field required or optional
<img src="https://videoask.zendesk.com/hc/article_attachments/360092482171/2021-04-14_15-23-45.png" alt="2021-04-14_15-23-45.png" width="414" height="836">
5. Click the Eye icon to enable or disable a field
<img src="https://videoask.zendesk.com/hc/article_attachments/360092496472/2021-04-14_15-25-51.png" alt="2021-04-14_15-25-51.png" width="378" height="766">
6. If you have enabled the phone number field, you can choose to set a default country code. This will save your respondents the time of manually selecting this each time if most of your respondents will be from the same country.
Click Set default country code and select the code from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092497492/2021-04-14_15-29-04.png" alt="2021-04-14_15-29-04.png" width="364" height="719">
7. If you would like to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">collect consent</a> when respondents submit their contact details (and any other information to your videoask), enable the Ask for consent field.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092498952/2021-04-14_15-36-13.png" alt="2021-04-14_15-36-13.png" width="364" height="479">
When you do, dummy consent text will be added to your form. Make sure to update this with your specific terms!
<img src="https://videoask.zendesk.com/hc/article_attachments/360092484391/2021-04-14_15-35-11.png" alt="2021-04-14_15-35-11.png">
When finished, click Done. Now when respondents see your contact form, they will be forced to enter their contact details and give consent for any required fields before they can proceed with the rest of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092500532/2021-04-14_15-43-57.png" alt="2021-04-14_15-43-57.png">
<h2 id="h_01FB006J4SRPT484N3SQ8561T9">Edit the contact form text</h2>
Are you hoping to change the wording within the contact form itself? You can customize the contact form prompt and contact field placeholder text (as well as any of the other videoask interface text!) by <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">creating a custom language</a>.
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092473891/2021-04-14_14-26-00.png" alt="2021-04-14_14-26-00.png" width="486" height="155">
2. Open you videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/4403853072276/2021-07-19_14-15-09.png" alt="2021-07-19_14-15-09.png">
3. Click the + icon to create a new custom language
<img src="https://videoask.zendesk.com/hc/article_attachments/4403848292244/2021-07-19_14-16-19.png" alt="2021-07-19_14-16-19.png">
4. Give it a name and choose the base language, then click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/4403853094804/2021-07-19_14-17-20.png" alt="2021-07-19_14-17-20.png">
5. Scroll down to the Contact form section. Here you will find all the default and placeholder text in your form.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403848351636/2021-07-19_14-05-01.png" alt="2021-07-19_14-05-01.png">
6. Type any text changes you'd like to make for each field. When done, click Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403848526228/2021-07-19_14-08-05.png" alt="2021-07-19_14-08-05.png">
Now your form will display with your own wording. 🙂
<img src="https://videoask.zendesk.com/hc/article_attachments/4403848450452/2021-07-19_14-23-38.png" alt="2021-07-19_14-23-38.png">

Collect contact details from your respondents

Are you looking for a way to close your videoask to new responses? You can fully block new responses from being submitting by <a href="https://www.videoask.com/help/sharing/deactivate-or-close-your-videoask" target="_blank" rel="noopener">scheduling a close date</a>.
However, if you'd like to still display part of your videoask or a video explanation why it is closed, this is an alternate method.
Note: This method used <a href="https://www.videoask.com/help/customization/how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a> and <a href="https://www.videoask.com/help/customization/redirect-to-a-webpage" target="_blank" rel="noopener">url redirect</a>. 
<h2>Display a videoask without accepting responses</h2>
1. Select the videoask you want to close and click Edit this Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076201971/close_VA_1.png" alt="close_VA_1.png" width="641" height="460">
2. Add a new step to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360075983752/close_VA_2.png" alt="close_VA_2.png" width="640" height="331">
3. Choose which video option you would like to use: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360076201991/close_va_3.png" alt="close_va_3.png" width="497" height="184">
4. Record, upload a video, or choose from the library and hit Next step
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202011/close_va_4.png" alt="close_va_4.png">
5. Add some overlay text explaining that the videoask is closed and click Next step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202031/close_va_5.png" alt="close_va_5.png">
6. Select Button as the answer type
<img src="https://videoask.zendesk.com/hc/article_attachments/360088131211/2021-03-02_18-55-52.png" alt="2021-03-02_18-55-52.png">
7. Enter a call to action for the button and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360088131371/2021-03-02_18-56-47.png" alt="2021-03-02_18-56-47.png">
8. Drag and drop the step you just added to move it to the first step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202091/close_va_8.gif" alt="close_va_8.gif">
9. Add a redirect for this first step. This can be to an external URL or to another videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360076202111/close_va_9.png" alt="close_va_9.png">
That’s it! Now when someone opens your videoask, they’ll see the video of your first step, but will be redirected when they click your call to action. This will keep the rest of your steps in your videoask, but hidden from respondents until you want to use them again. 
Keep in mind - you will still receive a new response in your inbox every time someone hits the redirect button with this method (unless you <a href="https://www.videoask.com/help/how-it-works/skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">turn off data collection</a>).

Close your videoask (alternate method)

If your business has a Shopify store, personally welcoming visitors with a videoask can be a great way to instantly build trust or help them find the right products.
You can embed a videoask in a page with an iframe or add a videoask widget to specific pages or throughout your site simply by copying and pasting code into the appropriate location.
<h2>Use an iframe to embed a videoask on a page</h2>
1. In your VideoAsk account, click Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323052/2021-04-01_17-53-34.png" alt="2021-04-01_17-53-34.png" width="468" height="138">
2. Go to the Embed tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360091292891/2021-04-01_18-23-45.png" alt="2021-04-01_18-23-45.png" width="648" height="348">
3. Click Copy code
<img src="https://videoask.zendesk.com/hc/article_attachments/360091324152/2021-04-01_18-24-10.png" alt="2021-04-01_18-24-10.png" width="427" height="537">
4. In the Shopify theme editor, select a Custom HTML field
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291891/2021-04-01_17-48-33.png" alt="2021-04-01_17-48-33.png" width="661" height="355">
5. Click an existing Custom HTML field or create a new one
<img src="https://videoask.zendesk.com/hc/article_attachments/360091322772/2021-04-01_17-48-39.png" alt="2021-04-01_17-48-39.png">
6. Paste the iframe embed code
<img src="https://videoask.zendesk.com/hc/article_attachments/360091324172/2021-04-01_18-20-52.png" alt="2021-04-01_18-20-52.png">
7. Click Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360091324392/2021-04-01_18-20-52.png" alt="2021-04-01_18-20-52.png">
Your videoask is now embedded as part of the page:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091293611/2021-04-01_18-34-46__1_.gif" alt="2021-04-01_18-34-46__1_.gif">
<h2>Embed a videoask widget on a page</h2>
1. In your VideoAsk account, click Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323052/2021-04-01_17-53-34.png" alt="2021-04-01_17-53-34.png" width="468" height="138">
2. Go to the Widget tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323032/2021-04-01_17-54-06.png" alt="2021-04-01_17-54-06.png" width="646" height="347">
3. Configure your widget in the widget builder. When you're ready, click Get the code
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291871/2021-04-01_17-54-29.png" alt="2021-04-01_17-54-29.png" width="447" height="448">
4. Click Copy code
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291851/2021-04-01_17-54-42.png" alt="2021-04-01_17-54-42.png" width="510" height="393">
5. In the Shopify theme editor, select a Custom HTML field
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291891/2021-04-01_17-48-33.png" alt="2021-04-01_17-48-33.png" width="661" height="355">
6. Click an existing Custom HTML field or add a new one
<img src="https://videoask.zendesk.com/hc/article_attachments/360091322772/2021-04-01_17-48-39.png" alt="2021-04-01_17-48-39.png">
7. Paste the widget embed code in the HTML text area
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291711/2021-04-01_17-48-52.png" alt="2021-04-01_17-48-52.png">
8. Click Save 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291731/2021-04-01_17-49-00.png" alt="2021-04-01_17-49-00.png">
That's it! You'll now see the widget on this page:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291951/2021-04-01_17-49-55.png" alt="2021-04-01_17-49-55.png">
<h2>Embed a videoask widget throughout your Shopify site</h2>
In order to display a videoask widget throughout your site, you'll need add the embed code to the footer of your site. You can do this by <a href="https://community.shopify.com/c/Shopify-Discussion/how-can-i-add-a-custom-html-in-the-footer-of-minimal-shopify/td-p/446021#:~:text=In%20order%20to%20add%20custom,Edit%20Code%20%3E%20Sections%20%3E%20Footer." target="_blank" rel="noopener">editing your theme's code</a>.
1. In VideoAsk, click Copy code from the widget builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360091291851/2021-04-01_17-54-42.png" alt="2021-04-01_17-54-42.png" width="503" height="387">
2. In your Shopify store editor, go to Customize theme, under Actions select Edit code
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323692/2021-04-01_18-05-24.png" alt="2021-04-01_18-05-24.png" width="595" height="222">
3. Scroll down down to Sections and look for a file titled {/}footer.liquid. Click the file to view and edit the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323672/2021-04-01_18-06-12.png" alt="2021-04-01_18-06-12.png">
4. Paste the widget embed code and click Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360091292591/2021-04-01_18-08-10.png" alt="2021-04-01_18-08-10.png">Done! Now the widget will display on every page of your store.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323652/2021-04-01_18-07-22.png" alt="2021-04-01_18-07-22.png" width="664" height="368">
Do you want to further customize your widget? Learn about our <a href="https://www.videoask.com/help/embed/360048142672-advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.

Add a videoask to your Shopify store

If you use <a href="https://www.intercom.com/" target="_blank" rel="noopener">Intercom</a> to chat with site visitors, you can enhance these interactions by inserting a videoask into any of your conversations. 
Once you install the VideoAsk app in Intercom, you'll be able to use any of your videoasks as an <a href="https://www.intercom.com/help/en/articles/2567823-automatically-send-messages-to-users-from-account-owners" target="_blank" rel="noopener">in-app auto message</a>, as a <a href="https://www.intercom.com/help/en/articles/206-respond-to-customers-faster-with-saved-replies" target="_blank" rel="noopener">reply in conversations</a>, as a <a href="https://www.intercom.com/help/en/articles/2216447-crush-your-number-with-custom-bots" target="_blank" rel="noopener">bot follow up action</a>, or to your <a href="https://www.intercom.com/help/en/articles/1827291-customize-your-messenger-home-with-apps#:~:text=To%20customize%20your%20Messenger%20home,added%20to%20your%20Messenger%20home." target="_blank" rel="noopener">messenger home</a>.
<h2>Install the VideoAsk App</h2>
1. Search for VideoAsk in the <a href="https://www.intercom.com/app-store" target="_blank" rel="noopener">Intercom app store</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360088623332/2021-03-08_15-37-24.png" alt="2021-03-08_15-37-24.png" width="630" height="341">
2. Click Install now
<img src="https://videoask.zendesk.com/hc/article_attachments/360088687511/2021-03-08_15-47-58.png" alt="2021-03-08_15-47-58.png" width="609" height="330">
3. Click Authorize access
<img src="https://videoask.zendesk.com/hc/article_attachments/360088623532/2021-03-08_15-48-29.png" alt="2021-03-08_15-48-29.png">
4. Click Accept
<img src="https://videoask.zendesk.com/hc/article_attachments/360088623252/2021-03-08_15-48-47.png" alt="2021-03-08_15-48-47.png">
5. That's it! The VideoAsk app is installed, now you'll need to select where you want to use it:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088623692/2021-03-08_15-49-22.png" alt="2021-03-08_15-49-22.png">
Note: To change which VideoAsk account is connected to your Intercom VideoAsk app, uninstall and reinstall the app.
<h2>Use a videoask in your Intercom messenger</h2>
1. Click Add apps to your Messenger
<img src="https://videoask.zendesk.com/hc/article_attachments/360088624312/2021-03-08_16-11-23.png" alt="2021-03-08_16-11-23.png" width="676" height="363">
2. Click Add an app
<img src="https://videoask.zendesk.com/hc/article_attachments/360088688391/2021-03-08_16-12-23.png" alt="2021-03-08_16-12-23.png" width="668" height="359">
3. Select VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360088688571/2021-03-08_16-14-23.png" alt="2021-03-08_16-14-23.png" width="672" height="361">
4. Select Create a new block
<img src="https://videoask.zendesk.com/hc/article_attachments/360088624652/2021-03-08_15-50-32.png" alt="2021-03-08_15-50-32.png" width="538" height="450">
5. You'll now see all of your public videoask forms listed. Select a form to use in this block.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088688851/2021-03-08_15-51-42.png" alt="2021-03-08_15-51-42.png" width="532" height="448">
6. If you'd like to pass known information (such as contact details) from Intercom to your VideoAsk response, then map it here:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088624632/2021-03-08_15-52-05.png" alt="2021-03-08_15-52-05.png" width="516" height="429">
Note: Mapping contact fields requires that you <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enable the contact form in your videoask</a>.
7. When finished, click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360088624612/2021-03-08_15-52-27.png" alt="2021-03-08_15-52-27.png" width="524" height="444">
8. Give the block a title, subtitle, customize the button text and choose whether to save this block for later use. Then click Insert block
<img src="https://videoask.zendesk.com/hc/article_attachments/360088688831/2021-03-08_15-52-55.png" alt="2021-03-08_15-52-55.png" width="543" height="465">
9. Click Save and set live
<img src="https://videoask.zendesk.com/hc/article_attachments/360088689571/2021-03-08_16-25-02.png" alt="2021-03-08_16-25-02.png">
10. Test your block by activating your Intercom Messenger on your website. Your VideoAsk block will display with the call to action:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088689651/2021-03-08_15-55-44.png" alt="2021-03-08_15-55-44.png" width="411" height="687">
Now when visitors click this block, they can view and complete your videoask from within the Intercom Messenger:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088625972/2021-03-08_16-28-57.png" alt="2021-03-08_16-28-57.png">
<h2>Use a videoask in Intercom conversations</h2>
1. Now that you've installed the VideoAsk app, it will appear at the bottom of each conversation as an answer block option. Click the VideoAsk logo to add a videoask form to your conversation.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088627872/2021-03-08_16-46-12.png" alt="2021-03-08_16-46-12.png" width="538" height="681">
2. Click Create a new block
<img src="https://videoask.zendesk.com/hc/article_attachments/360088627852/2021-03-08_16-46-39.png" alt="2021-03-08_16-46-39.png" width="486" height="417">
3. Select which videoask form you would like to send
<img src="https://videoask.zendesk.com/hc/article_attachments/360088627892/2021-03-08_16-47-25.png" alt="2021-03-08_16-47-25.png" width="489" height="413">
4. If you would like to pass contact information from Intercom to your videoask, map it here and click Next
<img src="https://videoask.zendesk.com/hc/article_attachments/360088627952/2021-03-08_16-48-00.png" alt="2021-03-08_16-48-00.png" width="505" height="434">
5. Give your block a title, subtitle, customize the button text and choose whether to save the block for later use. Then click Insert block
<img src="https://videoask.zendesk.com/hc/article_attachments/360088627972/2021-03-08_16-48-30.png" alt="2021-03-08_16-48-30.png" width="556" height="471">
6. You can add any additional text to your response message before sending the form. When ready, click Send
<img src="https://videoask.zendesk.com/hc/article_attachments/360088691451/2021-03-08_16-49-19.png" alt="2021-03-08_16-49-19.png" width="548" height="684">
7. In the Intercom chat, your visitor will now see your message with the button prompt to start the videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088692611/2021-03-08_16-49-48.png" alt="2021-03-08_16-49-48.png" width="429" height="729">
8. When the call to action is clicked, the videoask will open and can be completed from within the Messenger chat. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088628612/2021-03-08_16-50-04.png" alt="2021-03-08_16-50-04.png" width="434" height="726">
A summary of their form responses will appear in the agent's Intercom conversation, with a link to view the entire interaction in VideoAsk: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088629072/2021-03-08_17-01-14.png" alt="2021-03-08_17-01-14.png" width="503" height="634">
In your VideoAsk inbox, the responses you receive using Intercom blocks will automatically appear with the Intercom conversation and user ids in the interaction information:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088629112/2021-03-08_17-01-39.png" alt="2021-03-08_17-01-39.png" width="644" height="463">
<h2>Add a videoask to a custom bot flow</h2>
You can add a videoask to an <a href="https://www.intercom.com/help/en/collections/2094721-automating-interactions-with-custom-bots#custom-bot-examples-and-best-practices" target="_blank" rel="noopener">Intercom custom bot</a> where messenger apps are allowed (From a button and From new conversations).
1. In the Operator, click New Custom Bot
<img src="https://videoask.zendesk.com/hc/article_attachments/360088694511/2021-03-08_17-30-09.png" alt="2021-03-08_17-30-09.png">
2. Click Add a messenger app
<img src="https://videoask.zendesk.com/hc/article_attachments/360088694711/2021-03-08_17-30-34.png" alt="2021-03-08_17-30-34.png">
3. Select VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360088631752/2021-03-08_17-30-44.png" alt="2021-03-08_17-30-44.png" width="561" height="382">
4. Click Create a new block and proceed through the setup process as documented above
<img src="https://videoask.zendesk.com/hc/article_attachments/360088695591/2021-03-08_17-30-57.png" alt="2021-03-08_17-30-57.png">
5. When finished, click Insert block
<img src="https://videoask.zendesk.com/hc/article_attachments/360088632512/2021-03-08_17-31-52.png" alt="2021-03-08_17-31-52.png">
6. Your videoask will now automatically display following the rules you have set for your custom bot. When finished, click Save and close or Set live
<img src="https://videoask.zendesk.com/hc/article_attachments/360088695531/2021-03-08_17-32-16.png" alt="2021-03-08_17-32-16.png">

Send videoasks in Intercom conversations

Once you start receiving responses to your videoask, you may get multiple responses from the same person over time. 
View the history of your interactions with any of your contacts to quickly reference previous responses and conversations.
<h2>From your inbox</h2>
1. Select a response 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403152/2021-02-16_18-31-11.png" alt="2021-02-16_18-31-11.png">
2. Click the email address of your respondent and click View all interactions
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474271/2021-02-16_18-31-20.png" alt="2021-02-16_18-31-20.png">
3. You will now see all the interactions you've had with this respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
Note: This will display all interactions with this respondent from any videoask in your organization.
To go back to your videoask feed, click All interactions:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474371/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">
<h2>From search results</h2>
1. Click the search icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474831/2021-02-16_18-43-08.png" alt="2021-02-16_18-43-08.png">
2. Search for an interaction or person. In the search results, click Show all interactions
<img src="https://videoask.zendesk.com/hc/article_attachments/360086474811/2021-02-16_18-43-51.png" alt="2021-02-16_18-43-51.png">
3. You'll now see all the interactions you've had with this respondent
<img src="https://videoask.zendesk.com/hc/article_attachments/360086403752/2021-02-16_18-31-39.png" alt="2021-02-16_18-31-39.png">

View all interactions with a respondent

Got a new haircut or want to test different video styles? If you'd like to update your videoasks with new video footage, you can replace the video of each step at any time.
Once replaced, the new video footage will display wherever your videoask has been embedded or shared.
<h2>Replace a video</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092693911/2021-04-16_18-04-40.png" alt="2021-04-16_18-04-40.png" width="484" height="157">
2. Click a step to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360092719612/2021-04-16_18-05-04.png" alt="2021-04-16_18-05-04.png">
3. Go to the Video tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360092693891/2021-04-16_18-05-26.png" alt="2021-04-16_18-05-26.png">
4. Click the Replace video icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360092719592/2021-04-16_18-05-43.png" alt="2021-04-16_18-05-43.png" width="436" height="793">
5. Select your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">video footage source</a>. Remember that if you want to use a video you've previously recorded or uploaded, you can click the Library option to select it from the <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>.  
<img src="https://videoask.zendesk.com/hc/article_attachments/360092719732/2021-04-16_18-05-55.png" alt="2021-04-16_18-05-55.png">If you have chosen from the library, click Continue. Or if you have recorded a new video, click Yes when you're ready to replace your footage.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092694331/2021-04-16_18-11-00.png" alt="2021-04-16_18-11-00.png">
Now your new video will be live for this step of your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092720572/2021-04-16_18-12-16.png" alt="2021-04-16_18-12-16.png">
Note: All uploaded or recorded videos will be saved to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>. This means that any original videos you have replaced can still be accessed from there or any time you create a new videoask or step.

Replace your videos

If you add overlay text to any of your videoask steps or replies, you can choose the text size relative to its display.
<h2>Choose overlay text size in a new videoask step</h2>
1. When <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">creating a new videoask step</a>, you will be prompted to add any desired overlay text after you upload or record a video. Start typing overlay text and text control options will display below.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388611/2020-10-26_16-41-04.png" alt="2020-10-26_16-41-04.png" width="503" height="596">
2. Select the desired text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074388691/2020-10-26_16-47-08.png" alt="2020-10-26_16-47-08.png">
<h2>Change overlay text size in an existing videoask step</h2>
1. Select your videoask and go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199632/2020-10-26_16-31-01.png" alt="2020-10-26_16-31-01.png">
2. Select Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386051/2020-10-26_16-30-24.png" alt="2020-10-26_16-30-24.png">
3. Locate the text size settings in the Display tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360074386011/2020-10-26_16-24-59.png" alt="2020-10-26_16-24-59.png">
4. Select the desired text size from the dropdown menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199552/2020-10-26_16-23-12.png" alt="2020-10-26_16-23-12.png">
Small, Medium, and Large text size can be seen below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199532/2020-10-26_16-25-54.png" alt="2020-10-26_16-25-54.png">
The selected text size is relative to the viewport and device. So while a "Large" font will technically be displayed as a different size on desktop vs mobile devices, the text will appear large relative to the size of the window. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074387411/2020-10-26_16-35-35.png" alt="2020-10-26_16-35-35.png">
<h2>Select overlay text size in a response</h2>
1. After recording a response, you'll be given the option to add overlay text before sending. Start typing and the overlay text options will appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391571/2020-10-26_17-04-19.png" alt="2020-10-26_17-04-19.png">
2. Select the desired text size from the dropdown menu and click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360074391471/2020-10-26_17-00-55.png" alt="2020-10-26_17-00-55.png" width="472" height="674">

Manage overlay text size

Do you want to allow other people to create or respond to your videoasks from the same account? 
Invite colleagues, clients, or students to your team to collaboratively manage your videoasks! To restrict team members' access to specific videoasks, make sure to <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">organize your videoasks into folders</a>.
<h4>Jump to:</h4>
<a href="#h_01F3B89K5M478JXTGA07Q3CVHD" target="_self">Invite Team Members</a>
<a href="#h_01F3B89V6ZNH145713DQF4PNNF" target="_self">Update Team Roles and Permissions</a>
<a href="#h_01F3B8A1JG69FEYEFNGDW25QPN" target="_self">Switch Organizations</a>
<a href="#h_01F3B8AB27KQK0ERKW971Q4DJN" target="_self">Leave an Organization</a>
<a href="#h_01F3B8AKFVQ47NYGG9G3EP4GZ6" target="_self">Notifications</a>
<h2>Name Your Organization</h2>
Your organization name will appear in invitations to team members.
1. Click the letter icon to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571231/2021-04-15_13-06-28.png" alt="2021-04-15_13-06-28.png">
2. Select Overview
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982572/2021-02-12_14-29-05.png" alt="2021-02-12_14-29-05.png" width="388" height="685">
3. Click Update name
<img src="https://videoask.zendesk.com/hc/article_attachments/360072598371/2020-10-12_18-04-24.png" alt="2020-10-12_18-04-24.png" width="629" height="268">
4. Enter the desired name and click Submit
<img src="https://videoask.zendesk.com/hc/article_attachments/360085982352/2021-02-12_14-29-50.png" alt="2021-02-12_14-29-50.png" width="539" height="275">
Note: If you have <a href="https://www.videoask.com/help/branding/add-your-logo-to-a-videoask" target="_self">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the name of the person who replies.
<h2 id="h_01F3B89K5M478JXTGA07Q3CVHD">Invite Team Members</h2>
Invite collaborators to help manage all of your videoasks or just those within a specific <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>.
1. Under the Team tab, select + person
<img src="https://videoask.zendesk.com/hc/article_attachments/360078974172/2020-12-08_15-34-07.png" alt="2020-12-08_15-34-07.png" width="662" height="361">
2. Enter the email address of the person you would like to invite and select whether to make them a Member or Admin
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975632/2020-12-08_15-23-48.png" alt="2020-12-08_15-23-48.png" width="542" height="589">
3. If inviting the team member as a Member, you can restrict their access to a specific folder within your Organization. To do this, select Specific folders before sending the invitation.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078975612/2020-12-08_15-23-35.png" alt="2020-12-08_15-23-35.png" width="541" height="590">
4. Toggle folders on/off to give or remove access
<img src="https://videoask.zendesk.com/hc/article_attachments/360092576391/2021-04-15_14-31-32.png" alt="2021-04-15_14-31-32.png" width="529" height="583">
Note: To restrict access to specific folders, you will need to <a href="https://www.videoask.com/help/account-management/folders-and-folder-permissions" target="_blank" rel="noopener">create folders</a> first.
5. Set Read/Write permissions for each folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092598492/2021-04-15_14-33-29.png" alt="2021-04-15_14-33-29.png" width="501" height="566">
6. When you're finished setting the folder permissions, click Invite
<img src="https://videoask.zendesk.com/hc/article_attachments/360092576671/2021-04-15_14-35-13.png" alt="2021-04-15_14-35-13.png" width="479" height="546">
7. This person will receive an email with a link to join your organization
<img src="https://videoask.zendesk.com/hc/article_attachments/360086088231/2021-02-12_14-36-21.png" alt="2021-02-12_14-36-21.png" width="650" height="335">
Note: Every team member is required to have their own VideoAsk account. If the team member you invited does not yet have a VideoAsk account, they will be prompted to create one before they will be able to accept your invitation.
6. The total number of used and available seats on your plan will be displayed at the top of your team list. If you run out of seats on your current plan, you can <a href="https://www.videoask.com/help/account-management/check-your-current-usage-and-manage-your-plan" target="_blank" rel="noopener">upgrade to add more</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086089791/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="583" height="374">
Note: The activity of anyone on your team will count towards your account usage limits. Ensure you have enough minutes on your plan by <a href="https://www.videoask.com/help/account-management/check-your-current-processing-usage" target="_self">checking your current usage</a>.
<h2 id="h_01F3B89V6ZNH145713DQF4PNNF">Update team roles and permissions</h2>
You can change the role and folder permissions of team members at any time.
1. To change a team members' role, click their current role (Member or Admin) next to their name
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984072/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="542" height="348">
Select their new role from the drop-down menu. Changes will be automatically saved.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090031/2021-02-12_14-53-22.png" alt="2021-02-12_14-53-22.png" width="516" height="210">
2. To update folder permissions for a specific team member, select the lock folder icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984012/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="626" height="402">
3. Toggle the folders on/off to adjust the team members' access to each one. When ready, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360079105751/2020-12-08_16-03-12.png" alt="2020-12-08_16-03-12.png" width="512" height="520">
4. To remove someone from your team, click the Trash can icon 
<img src="https://videoask.zendesk.com/hc/article_attachments/360085984052/2021-02-12_14-39-24.png" alt="2021-02-12_14-39-24.png" width="635" height="409">
<h2 id="h_01F3B8A1JG69FEYEFNGDW25QPN">Switch Organizations</h2>
You have two ways to switch which organization you are working in:
Option 1
Click the name of the organization you're currently in
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090891/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
This will open a dropdown menu listing all the organizations you're a part of (including your own!). Click an organization's name to switch to its workspace. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090931/2021-02-12_15-00-25.png" alt="2021-02-12_15-00-25.png" width="356" height="366">
Option 2
Click the letter icon to open your user menu 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091071/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
Here it will display which organization you are currently viewing. Below that, click Switch organization 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086091451/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="318" height="479"></h2>
From the pop up menu, select the desired organization:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091671/2021-02-12_15-10-23.png" alt="2021-02-12_15-10-23.png" width="471" height="615">
<h2 id="h_01F3B8AB27KQK0ERKW971Q4DJN">Leave an Organization</h2>
If you have joined someone else's organization and no longer need access to their workspace, then you can remove yourself from their organization.
1. Switch to the organization you would like to leave
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571431/2021-04-15_13-14-55.png" alt="2021-04-15_13-14-55.png">
2. Click the letter icon to open the user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571471/2021-04-15_13-15-28.png" alt="2021-04-15_13-15-28.png">
3. Select Team
<img src="https://videoask.zendesk.com/hc/article_attachments/360092593032/2021-04-15_13-16-47.png" alt="2021-04-15_13-16-47.png">
4. Next to your name, click Leave
<img src="https://videoask.zendesk.com/hc/article_attachments/360092592992/2021-04-15_13-17-05.png" alt="2021-04-15_13-17-05.png">
5. Confirm you would like to leave by click Yes
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571571/2021-04-15_13-17-12.png" alt="2021-04-15_13-17-12.png">
<h2 id="h_01F3B8AKFVQ47NYGG9G3EP4GZ6">Notifications</h2>
You can <a href="https://www.videoask.com/help/account-management/manage-your-email-notifications" target="_blank" rel="noopener">manage the notifications</a> you receive for every VideoAsk organization you are a part of.
1. While logged into the appropriate Organization, go to the Notifications tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360072602411/2020-10-12_18-15-11.png" alt="2020-10-12_18-15-11.png" width="597" height="328">
2. Turn notifications on to receive email notifications every time your organization receives a new answer or reply. Or choose to only receive notifications when someone replies to a conversation you are a part of. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360072370812/2020-10-12_18-14-39.png" alt="2020-10-12_18-14-39.png" width="628" height="240">

Teams and Organizations

Videoasks can be shared in a variety of ways: by being embedded on your website as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">widget</a> or in an <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">iframe</a>, shared directly by <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">text message or on social media with a link</a>, or sent in the body of an email.
To send out a videoask to a list of existing contacts, you can add a videoask to the body of an email or newsletter with a snippet of html code. This will embed the videoask in your email as an animated gif and link.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092622632/2021-04-15_18-02-35.png" alt="2021-04-15_18-02-35.png"></h2>
Note: Email clients do not currently allow a true embed of video content. Because of this, when you embed a videoask in an email it is a partial embed with a visual of a video that cannot be played inside the email message. This means that when recipients click a videoask in an email they will be directed to a new tab to view and interact with it. 
<h2>Embed a videoask in an email</h2>
You can quickly generate the email embed code for each of your videoasks. This will need to be pasted into the body of the email, in the code editor if your email client has one.
1. Select Share &amp; Embed for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360092590611/2021-04-15_16-47-08.png" alt="2021-04-15_16-47-08.png" width="541" height="170">
2. Go to the Email tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360092590811/2021-04-15_16-48-05.png" alt="2021-04-15_16-48-05.png">
3. Now you will be prompted to choose whether you will be sending an email to on person or multiple people. This question is asked so we can add <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> to the videoask url in the code (if you're sending the email to a single person). Click Send to one person or Send to multiple people.
<h3 class="wysiwyg-text-align-left"><img src="https://videoask.zendesk.com/hc/article_attachments/360092615932/2021-04-15_16-48-26.png" alt="2021-04-15_16-48-26.png"></h3>
<h3 class="wysiwyg-text-align-left">Send to one person</h3>
If you choose Send to one person, you will be prompted to enter the name and email of the person you will be emailing your videoask to. Enter your recipient's contact details and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092593011/2021-04-15_16-53-44.png" alt="2021-04-15_16-53-44.png" width="608" height="417">
The contact information you just entered has now been added as <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> to the videoask URL in the embed code. Passing the contact information this way means the person receiving your videoask won't have to enter their contact details, but you'll still see that their videoask response came from them!
<img src="https://videoask.zendesk.com/hc/article_attachments/360092619712/2021-04-15_17-00-48.png" alt="2021-04-15_17-00-48.png" width="568" height="538">
Click Copy to copy the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092593711/2021-04-15_17-00-48.png" alt="2021-04-15_17-00-48.png" width="544" height="515">
In your email client or email marketing tool, paste the code into the email body. For Gmail this can be done in the regular email editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092619072/2021-04-15_17-08-49__1_.gif" alt="2021-04-15_17-08-49__1_.gif">For other tools, such as Intercom, you may need to use the email's html editor:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092619492/2021-04-15_17-11-15__1_.gif" alt="2021-04-15_17-11-15__1_.gif">
<h3 class="wysiwyg-text-align-left">Send to multiple people (and use merge tags)</h3>
If you choose Send to multiple people, the videoask URL in the code you copy will not include any contact variables. Without these variables, respondent contact information will not be known unless they are collected with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a>. 
With this option, however, you can also use variables and merge tags to dynamically populate respondent contact information en masse. To do this you will need to manually update the embed code.
You can add the following <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307552" target="_blank" rel="noopener">variables</a> to the videoask URL to pass contact name, email, and phone number:
#contact_name=
#contact_email=
#contact_phone_number=
To use these variables with merge tags, add them to the end of the videoask URL in your embed code following the appropriate formatting for the email tool you are using.
<h4>For example, in Mailchimp:</h4>
1. Click Copy code
<a href="https://videoask.zendesk.com/hc/en-us/articles/360040307552" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360092621752/2021-04-15_17-30-08.png" alt="2021-04-15_17-30-08.png" width="449" height="439"></a>
2. Paste the code into a Code block in the Mailchimp editor
<img src="https://videoask.zendesk.com/hc/article_attachments/360092622072/2021-04-15_17-47-37.png" alt="2021-04-15_17-47-37.png">
3. Now you'll need to add the variables with Mailchimp's merge tags to the end of the URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595671/2021-04-15_17-28-02.png" alt="2021-04-15_17-28-02.png">
Add this after ?autoplay=true in the embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092622172/2021-04-15_17-48-27.png" alt="2021-04-15_17-48-27.png">
That's it! Click Save &amp; Close to save your changes.
Now when you send out your email or newsletter each person on your mailing list will receive a unique videoask URL with their contact information. When they answer your videoask using that link, you'll receive their responses in VideoAsk with their contact details without needing to use a contact form.
<img src="https://videoask.zendesk.com/hc/article_attachments/360085869731/hubspot_link.png" alt="hubspot_link.png" width="429" height="253">
Note: If you use this method in Hubspot, the gif will not be "clickable" because Hubspot removes this functionality. The link to view and interact with your videoask will appear below the gif, but nothing will happen if the gif is clicked. To add the link back to the gif, you can do so manually.

Send a videoask from your own email or marketing tool

*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.
Check out our <a href="https://help.videoask.com/hc/en-us/articles/360045619972" target="_self">NPS VideoAsk Template</a>.
 
<h1>Add NPS answer type to your videoask:</h1>
 
 1. Sign in and click + New Videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180">
<h3>
If this is your first time creating a videoask, you can check out <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask">t</a><a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_self">his</a><a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_self"> article</a> to see how it’s done.
</h3>
 
2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:
<img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png">
<h3> </h3>
3. Click NPS to select this answer type
 
4. You can customize your labels if you’d like. Otherwise, zero will be “not likely at all” and ten will be “very likely”
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png">
<h3> </h3>
5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png">
 
6. Click Create videoask.
 
7. Next, make the most of the NPS answer type in your videoask using our <a href="https://help.videoask.com/hc/en-us/articles/360045619972" target="_self">NPS Template. </a>
<h3>
You can add <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask">multiple steps</a> to your videoask, use <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic">conditional logic</a>, and follow up with respondents to start collecting awesome feedback!
</h3>

Collect NPS feedback using VideoAsk

If you already know the name, email address or phone number of your respondent, you don’t have to ask for this information again in your videoask. Simply add contact details to the end of your videoask URL and respondent contact information will be saved with their response.
Variables allow known information to be passed in a URL. If you're new to this method of tracking, learn more about <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">how to use variables</a>.
You can track many different types of information using variables. Passing contact information of a known respondent is especially useful because it means they will bypass the <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> when responding to your videoask.
Note: This only applies if consent is not required. If you have <a href="https://www.videoask.com/help/customization/360048783832-add-a-consent-checkbox-to-your-contact-form" target="_blank" rel="noopener">enabled the consent checkbox</a>, known respondents will still see the contact form, but it will autofill with their contact information and they will be prompted to give consent before continuing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091735331/2021-03-30_19-36-20__1_.png" alt="2021-03-30_19-36-20__1_.png" width="636" height="317">
Use the format below to add variables to your videoask URL:
<img src="https://videoask.zendesk.com/hc/article_attachments/360090546432/2021-03-24_11-38-08.png" alt="2021-03-24_11-38-08.png" width="547" height="232">
So your videoask URL with variables will look something like the example below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360090527131/2021-03-24_11-11-38.png" alt="2021-03-24_11-11-38.png">
With this method respondents will not see the contact form of your videoask, but their contact details will still be recorded, allowing you to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">reply to them</a>. 
Tip: If you have forgotten to include variables or collect contact details from a known respondent and ended up with a <a href="https://www.videoask.com/help/how-it-works/360049311872-why-are-there-so-many-humans" target="_blank" rel="noopener">"Human"</a> response, you can add this information by <a href="https://www.videoask.com/help/tips-inspiration/360054704551-edit-contact-details-for-your-respondents" target="_blank" rel="noopener">editing contact details of a respondent</a>.

Use variables (hidden fields) to add contact information to your videoask URL

Once you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">created</a> and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">shared your videoask</a>, you'll start seeing the responses rolling in! 
Checking your responses and replying to respondents is the best part of VideoAsk - it's where you really get to learn from and connect with your leads, customers, or students. 🤗
<h3 id="h_01F5EQJZ5J4X2AK293NE6KGAFB" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095137732/2021-05-11_18-18-57.png" alt="2021-05-11_18-18-57.png" width="509" height="456"></h3>
<h4>Jump to:</h4>
<a href="#h_01F5EQJZ5J4X2AK293NE6KGAFB" target="_self">Your interactions feed</a>
<a href="#h_01F5EQK85GYMKXKKT3VA5KXJJ3" target="_self">The videoask inbox</a>
<a href="#h_01F5EQKFG0T1R6Y7GGYN1TV1AP" target="_self">View a response</a>
<a href="#h_01F5EQKP2JX0FDYTVTM3FYW30V" target="_self">Send a reply</a>
In your dashboard you can view the responses you've received from each of your videoasks. And, if you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">enabled a contact form</a> and the respondent left their contact details, you can reply to them with a video message!
Bear in mind that responses will look different depending on the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a> you have used in your videoask, because each answer type collects a different type of data.
To view a summary of all your response data, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">view it in the metrics tab</a> or download it at any time as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">.csv or .xlsx file</a>.
<h2>View your videoask responses </h2>
<h3 id="h_01F5EQJZ5J4X2AK293NE6KGAFB" class="wysiwyg-text-align-center"> </h3>
There are two places in the app where you can view responses and reply to respondents: the interactions feed and your videoask inbox.
<h3 id="h_01F5EQJZ5J4X2AK293NE6KGAFB" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360095045891/2021-05-11_15-08-26.png" alt="2021-05-11_15-08-26.png"></h3>
The interactions feed is useful to see all activity across your organization and track responses to multiple videoasks. The videoask inbox lets you see responses to a specific videoask, its steps, <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">metrics</a> and to access other options such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">tagging</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">sharing interactions</a>. 
<h3 id="h_01F5EQJZ5J4X2AK293NE6KGAFB">Your interactions feed</h3>
When you login, by default your interactions feed will be displayed. This feed shows all the responses to all your videoasks, with the most recent responses at the top. View it at any time by clicking All interactions. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095118772/2021-05-11_14-31-47.png" alt="2021-05-11_14-31-47.png">The feed will automatically update when new responses arrive, but to manually refresh it click the refresh icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095118852/mceclip0.png" alt="mceclip0.png" width="455" height="654">
<h3 id="h_01F5EQK85GYMKXKKT3VA5KXJJ3">The videoask inbox</h3>
To view the responses from a specific videoask, select the videoask to open its inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095043171/2021-05-11_14-37-12.png" alt="2021-05-11_14-37-12.png" width="314" height="579">
The videoask inbox will once again display your most recent responses, but only for this videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095043871/2021-05-11_14-38-55.png" alt="2021-05-11_14-38-55.png">
From here you have additional options of how you want to view your responses by <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">filtering interactions</a> to exclude <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Humans</a>, sort by initial response date, and many other options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095045111/2021-05-11_14-57-47.png" alt="2021-05-11_14-57-47.png">If you have not yet received any responses, your inbox will display options to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">add more steps</a>, <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_blank" rel="noopener">change your videoask settings</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_blank" rel="noopener">connect to other tools</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed your videoask</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095119852/2021-05-11_14-43-04.png" alt="2021-05-11_14-43-04.png">
<h3 id="h_01F5EQKFG0T1R6Y7GGYN1TV1AP" class="wysiwyg-text-align-left">View a response</h3>
From the interactions feed or videoask inbox, select a response to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095045731/2021-05-11_15-03-31.png" alt="2021-05-11_15-03-31.png">
If it is a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a>, there will be a response for each step. Click each step to view its answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095122632/2021-05-11_15-10-13.png" alt="2021-05-11_15-10-13.png">
The step number and question prompt (either the overlay text or transcription of your video) will be visible at the top of the response so you can easily remember what this step is about.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095122592/2021-05-11_15-10-13.png" alt="2021-05-11_15-10-13.png">
The format of your responses will depend on the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> you have selected for the videoask step. The answer type will be indicated in the response icons (for multiple choice, NPS score, audio or video response and others).
<img src="https://videoask.zendesk.com/hc/article_attachments/360095047171/2021-05-11_15-15-27.png" alt="2021-05-11_15-15-27.png">
If a respondent fills out your <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> when they complete your videoask, you will see their contact information with their response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095047531/2021-05-11_15-25-08.png" alt="2021-05-11_15-25-08.png" width="555" height="530">
<h2 id="h_01F5EQKP2JX0FDYTVTM3FYW30V">Send a reply</h2>
If a respondent has left an email address, you have the option to send a video reply and continue the conversation. Replying to a respondent using VideoAsk will send them an email notification with a link to view and reply to your video message, so the conversation can continue indefinitely.
1. To send a video reply, select the response you want to reply to and click Reply 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095048271/2021-05-11_15-32-33.png" alt="2021-05-11_15-32-33.png">
2. Before you start recording, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">jot down notes or a script</a> to remember what you want to say by toggling Notes on
<img src="https://videoask.zendesk.com/hc/article_attachments/360095049571/2021-05-11_15-41-32.png" alt="2021-05-11_15-41-32.png">
At the top of your screen you can choose your camera and microphone. You also have the option of selecting the video footage source from your <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>, uploading a video, or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">recording a screenshare</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095126172/2021-05-11_15-44-32.png" alt="2021-05-11_15-44-32.png" width="521" height="183">
3. If you choose to record a video message, click Record when you're ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095126032/2021-05-11_15-41-16.png" alt="2021-05-11_15-41-16.png">
Pro tip: Use the spacebar on your keyboard to start and stop recordings to make it easier to keep your eyes on the camera the entire way through!
4. Preview your video. If you're happy with it, select Yes. If not, select No to re-record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095128412/2021-05-11_16-10-15.png" alt="2021-05-11_16-10-15.png">
5. Add overlay text to your reply message if desired, including links.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095129092/2021-05-11_16-19-05.png" alt="2021-05-11_16-19-05.png">
If you have added overlay text, you can choose the text size, when the text will appear, and whether to darken the video for better readability.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095129312/2021-05-11_16-21-20.png" alt="2021-05-11_16-21-20.png">
6. Choose whether to send your video response as fit video or fill video. Fill videos (the default) will take up the entire frame, fit videos will show the entire width of the video.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095129352/2021-05-11_16-22-21.png" alt="2021-05-11_16-22-21.png">
7. Finally, choose the the <a href="https://videoask.zendesk.com/hc/en-us/articles/360049046652" target="_blank" rel="noopener">reply answer type</a>. An Open answer lets a respondent reply to you with a text, audio or video message. If you don't want to allow them to reply, choose Button and add button text and a link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095052991/2021-05-11_16-23-56.png" alt="2021-05-11_16-23-56.png">
8. When you're ready, click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095129612/2021-05-11_16-26-02.png" alt="2021-05-11_16-26-02.png">
Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty video file.
Once you have sent your reply, it will appear in your conversation with your respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095053151/2021-05-11_16-27-01.png" alt="2021-05-11_16-27-01.png">
...and your respondent will receive an email notification that you have replied to them!
<img src="https://videoask.zendesk.com/hc/article_attachments/360095133632/2021-05-11_16-33-49.png" alt="2021-05-11_16-33-49.png">

View your answers and reply to your respondents

If you want to stop receiving responses to your videoask, you can "close" or deactivate it at any time. 
Schedule this out in advance for job postings or event registration, or change its status on a day by day basis to control the flow of responses you receive.
Note: When you close your videoask, it will still display wherever it has been embedded, but people will not be able to interact with or respond to it. To allow limited interaction, this is an <a href="https://www.videoask.com/help/tips-inspiration/close-your-videoask-alternate-method" target="_blank" rel="noopener">alternate method</a>.
<h2>Close your videoask</h2>
1. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119971/2021-03-02_16-59-12.png" alt="2021-03-02_16-59-12.png" width="564" height="181">
2. In the General tab, scroll down to Schedule a close date
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119951/2021-03-02_17-00-01.png" alt="2021-03-02_17-00-01.png">
3. Toggle Schedule a close date on
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119891/2021-03-02_17-00-12.png" alt="2021-03-02_17-00-12.png" width="534" height="424">
4. Click the calendar and select which day you want to close your videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088119871/2021-03-02_17-00-32.png" alt="2021-03-02_17-00-32.png" width="591" height="633">
5. From the dropdown menu, select which time to close your videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088059172/2021-03-02_17-00-59.png" alt="2021-03-02_17-00-59.png" width="591" height="572">
6. If desired, customize the message that will display on the deactivation screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360088059512/2021-03-02_17-16-07.png" alt="2021-03-02_17-16-07.png" width="591" height="437">
Your changes will autosave, so that's it! Now at the date and time you have selected your videoask will be deactivated:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088120791/2021-03-02_17-02-13.png" alt="2021-03-02_17-02-13.png">
Beware: Unless you reactive your videoask after this date, it will stay closed indefinitely.

Deactivate or close your videoask

If you want to use a spreadsheet to track the responses you receive in VideoAsk, you can send response data to Google Sheets.
Once connected, a new row will automatically be added to your Google Sheet every time you receive a new response to your videoask.
Interested in importing existing videoask data to Google Sheets or Excel? Learn how to <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">download a .csv or .xlsx file</a>.
<h2>Connect your videoask to Google Sheets</h2>
Note: Sheet columns will align with the number and order of steps saved when the connection is set up. If you add or change the order of steps in your videoask, you will need to disconnect and reconnect to a new sheet (and copy/paste to reorganize old data accordingly).
1. From your videoask, click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360090398572/2021-03-23_10-57-33.png" alt="2021-03-23_10-57-33.png" width="406" height="139">
2. Scroll down the list of integrations until you see Google Sheets. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360083902692/2021-01-27_17-44-04.png" alt="2021-01-27_17-44-04.png" width="635" height="302">
3. Click New authentication
<img src="https://videoask.zendesk.com/hc/article_attachments/360090398912/2021-03-22_09-45-45.png" alt="2021-03-22_09-45-45.png" width="497" height="474">
4. This will open a pop up window where you will be prompted to sign in or select your Google account. Select which Google account you want to use.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090452252/2021-03-22_09-46-16.png" alt="2021-03-22_09-46-16.png" width="362" height="359">
5. You will now be prompted to authorize the connection between VideoAsk and Google. Click Allow.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090426711/2021-03-22_09-46-26.png" alt="2021-03-22_09-46-26.png" width="446" height="528">
6. Once permission has been granted, the pop up window will close. In VideoAsk, click Next. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083903212/2021-01-28_13-44-49.png" alt="2021-01-28_13-44-49.png" width="559" height="386">
7. You have the option of sending your responses to an existing Google Sheet or creating a new one. Select which option you want to use from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090427191/2021-03-22_09-47-18.png" alt="2021-03-22_09-47-18.png" width="512" height="490">
8. If you have selected to create a new Sheet, give your Sheet a name.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083904832/2021-01-28_13-46-36.png" alt="2021-01-28_13-46-36.png" width="561" height="386">
9. Click Finish
<img src="https://videoask.zendesk.com/hc/article_attachments/360083978651/2021-01-28_13-46-36.png" alt="2021-01-28_13-46-36.png" width="576" height="395">
That's it! Now any new responses you receive to your videoask will create a new row in the Google Sheet you have selected.
Note: Responses will appear in a secondary tab on your sheet. If you have selected an existing sheet upon setup, the data in your primary sheet (the first tab) will not be overwritten.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090455672/2021-03-23_17-04-00.png" alt="2021-03-23_17-04-00.png" width="666" height="352">
If you want to stop sending responses to Google Sheets, just click Disconnect at any time.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083904612/2021-01-28_13-43-05.png" alt="2021-01-28_13-43-05.png" width="650" height="93">
Would like to use alternate tools like Airtable to automatically track the responses you receive? This can be done via our <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration</a>!
<h2>FAQ</h2>
I've already received responses to my videoask before connecting it to Google Sheets. Now that I've set up the integration, why aren't all my responses (old and new) showing up?
Once you've connected your videoask to a Google Sheet, the data from any new responses you receive will be added to it. However any data from responses received before connecting to Google Sheets will not be pulled through. To combine old and new data on the same sheet, you will need to:
1. Connect your videoask following the steps above
2. <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">Export your old responses as a .csv file</a>
3. Copy/paste your old data into the sheet where your new data is being delivered 
Note: If you have rearranged or changed any of your step options during this time, the columns of your old data and new data will not be exactly the same. To merge these datasets you will need to manually adapt your old data to the format of your new sheet (the one that's currently connected to your videoask). Do not change the title of the columns of your sheet as this will break the connection (see below).
I edited the column titles and the name of the sheet and now my responses aren't appearing in my Google Sheet. How can I fix this?
Changing the name of a column or sheet will break the connection between your videoask and Google Sheets. To resolve this, you will need to disconnect and reconnect to a new sheet (and copy/paste old data to merge datasets accordingly).
I added a new step to my videoask and it's not appearing in my Google Sheet. How can I fix this?
Sheet columns will align with the number and order of steps saved when the connection is set up. If you add or change the order of steps in your videoask, you will need to disconnect and reconnect to a new sheet for all of your step data to appear (and copy/paste to reorganize old data accordingly).

Send your responses to Google Sheets

Looking to collect feedback after a workshop or share your videoask in a presentation? 
Embed your videoask in Google Slides or other presentation tools like Keynote and Powerpoint with this quick trick.
Note: Bear in mind this is not a true embed. Respondents will be directed to a new tab or window to interact with your videoask; they will not be able to do so from within the presentation.
<h2>Insert a videoask into your presentation</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260951/2020-12-09_18-22-19.png" alt="2020-12-09_18-22-19.png" width="520" height="165">
2. Click the Email tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260991/2020-12-09_18-23-48.png" alt="2020-12-09_18-23-48.png">
3. Right click on the email gif that displays in the preview and select Save Image As...
<img src="https://videoask.zendesk.com/hc/article_attachments/360079261011/2020-12-09_18-23-30.png" alt="2020-12-09_18-23-30.png"> 4. In Google Slides, Insert an image and select the file of the videoask gif you downloaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136472/2020-12-09_18-35-45.png" alt="2020-12-09_18-35-45.png">
5. The slide will now display a gif of your videoask (but is not yet linked, so you're halfway there!).
Note: The gif is a visual sample of your videoask, not a true embed. To allow people to open and interact with your videoask, you still need to link to it (see below).
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135632/2020-12-09_18-24-15__1_.gif" alt="2020-12-09_18-24-15__1_.gif">
6. In VideoAsk, go to the Link tab in your share menu and Copy your videoask url
<img src="https://videoask.zendesk.com/hc/article_attachments/360079260891/2020-12-09_18-25-23.png" alt="2020-12-09_18-25-23.png" width="490" height="284">
7. In Google Slides, select the gif and click Insert link, then paste the link of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135952/2020-12-09_18-25-49.png" alt="2020-12-09_18-25-49.png">
Now, when someone clicks the gif in your presentation, they will be redirected to your videoask in a new tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079135852/2020-12-09_18-26-41.png" alt="2020-12-09_18-26-41.png">
If desired, you can link to your videoask in multiple ways:
<ul>
<li>link the animated gif </li>
<li>show the full videoask link as text</li>
<li>add a QR code (requires use of a QR code generator)</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360079136912/2020-12-09_18-44-28.png" alt="2020-12-09_18-44-28.png">

Add a videoask to a Google Slides presentation

If you've created more than a handful of videoasks with your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, you've probably noticed things can get complicated fast! 
Luckily you can organize your videoasks into folders and restrict who can access which folder to keep things nice and tidy. 👌
<a href="#h_01F3BB8CKA6JZ2SM2B7XZQZD7A" target="_self">Organize videoasks into folders</a>
<a href="#h_01F3BB8KV0MPN7VH9ZW73HZFDS" target="_self">Rename a folder</a>
<a href="#h_01F3BB8T1723BPNNVESTMG4J34" target="_self">Manage folder permissions</a>
Every VideoAsk account comes preloaded with a single folder. This folder includes a set of templates you can view and duplicate to quickly create videoasks for different uses. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092572531/2021-04-15_13-30-54.png" alt="2021-04-15_13-30-54.png" width="359" height="477">
Create your own folders to organize videoasks by project or topic and restrict access to specific videoasks when inviting team members.
<h2 id="h_01F3BB8CKA6JZ2SM2B7XZQZD7A">Organize your videoasks into folders</h2>
1. To create a new folder, click the + New folder icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360092594392/2021-04-15_13-35-47.png" alt="2021-04-15_13-35-47.png" width="448" height="344">
2. Give your folder a name and click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/360092572991/2021-04-15_13-40-25.png" alt="2021-04-15_13-40-25.png" width="585" height="364">
3. Your new folder will now appear in the left sidebar above all of your videoasks. Drag and drop existing videoasks to add them to the folder.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595052/2021-04-15_13-41-44.png" alt="2021-04-15_13-41-44.png" width="440" height="929">
When you create a new videoask, you will be prompted to select which folder to add it to. The Root level 'folder' is the main area outside of folders you have created (where videoasks live by default if you have no folders). If a videoask is in your Root level 'folder', then anyone in your Organization can access it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092596632/2021-04-15_14-05-52.png" alt="2021-04-15_14-05-52.png" width="485" height="666">
4. Add as many videoasks as you would like to the folder. To see all the videoasks in a folder, click the folder icon to expand it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595212/2021-04-15_13-43-41.png" alt="2021-04-15_13-43-41.png" width="426" height="805">
You can create as many folders as needed for different teams and projects. Bear in mind when grouping videoasks into folders that you can control the permissions of your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> on a folder by folder basis.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595292/2021-04-15_13-45-48.png" alt="2021-04-15_13-45-48.png" width="383" height="861">
<h2 id="h_01F3BB8KV0MPN7VH9ZW73HZFDS" class="wysiwyg-text-align-left">Rename a folder</h2>
1. Click the three vertical dots next to the folder to open its menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595512/2021-04-15_13-47-16.png" alt="2021-04-15_13-47-16.png" width="409" height="462">
2. Select Rename folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595492/2021-04-15_13-47-37.png" alt="2021-04-15_13-47-37.png" width="456" height="523">
3. Enter the new name and click Rename
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595472/2021-04-15_13-48-13.png" alt="2021-04-15_13-48-13.png" width="536" height="307">
<h2 id="h_01F3BB8T1723BPNNVESTMG4J34" class="wysiwyg-text-align-left">Manage folder permissions</h2>
If you have multiple clients or projects you are managing as part of the same <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Team</a>, you may want to restrict which videoasks team members can can access.
1. To do so, go to the folder menu and select Set permissions
<img src="https://videoask.zendesk.com/hc/article_attachments/360092595612/2021-04-15_13-50-28.png" alt="2021-04-15_13-50-28.png" width="405" height="471">
2. Here you will see all current members of your team listed. If someone is an Admin they will automatically have access to all folders. If they are a team member, they can be granted access on a per folder basis. Toggle on access to this folder for any desired team members
<img src="https://videoask.zendesk.com/hc/article_attachments/360092573711/2021-04-15_13-51-56.png" alt="2021-04-15_13-51-56.png" width="478" height="493">
3. Choose whether to grant Read or Write access. Then click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092574151/2021-04-15_13-57-22.png" alt="2021-04-15_13-57-22.png" width="489" height="502">
<h3>Manage team access for all folders</h3>
You can set folder permissions when <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">team members are invited</a> and update them at any time.
1. Click the letter icon to open the user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092575111/2021-04-15_13-06-28.png" alt="2021-04-15_13-06-28.png">
2. Select Team
<img src="https://videoask.zendesk.com/hc/article_attachments/360092575231/2021-04-15_14-12-34.png" alt="2021-04-15_14-12-34.png">
3. By default, each team member will have access to all content. To restrict access to specific folders, select Specific folders
<img src="https://videoask.zendesk.com/hc/article_attachments/360092597492/2021-04-15_14-19-50.png" alt="2021-04-15_14-19-50.png" width="531" height="535">
4. Toggle the permissions for each folder on/off as desired. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092597432/2021-04-15_14-18-05.png" alt="2021-04-15_14-18-05.png" width="533" height="553">
Note: Videoasks in the Root folder (the main area in the left sidebar) will remain accessible to all members. If you would like team members to not see any videoasks in the Root folder, you will need to add each videoask to a folder and restrict access accordingly.
5. Set Read/Write permissions for each folder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092575611/2021-04-15_14-18-24.png" alt="2021-04-15_14-18-24.png" width="534" height="556">
6. When finished, click Done 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092575591/2021-04-15_14-18-30.png" alt="2021-04-15_14-18-30.png" width="534" height="556">
<h3>Invite new team members with restricted folder access</h3>
1. Click the + person icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092575891/2021-04-15_14-22-39.png" alt="2021-04-15_14-22-39.png" width="576" height="438">
2. Enter the new team member's email address and select Specific folders.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078965512/2020-12-08_14-50-56.png" alt="2020-12-08_14-50-56.png" width="483" height="531">
3.Toggle folders on/off to give or remove access
<img src="https://videoask.zendesk.com/hc/article_attachments/360092597852/2021-04-15_14-25-38.png" alt="2021-04-15_14-25-38.png" width="533" height="601">
4. Set the Read/Write permissions and click Invite. This will add your new team member to your Organization, where they will only see the videoasks and responses in the folders they have been granted access to.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092576011/2021-04-15_14-26-28.png" alt="2021-04-15_14-26-28.png" width="537" height="608">

Manage folders and folder permissions

If you've set up your videoask to collect contact details from respondents, you may be seeing quite a few "Human" responses. Not to worry, this is completely normal!
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. 
If you do not enable the contact form, then all respondents to your videoask will appear as Humans, because there is no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231931/not_collecting_contact_details.png" alt="not_collecting_contact_details.png" width="609" height="349">
If you have enabled the contact form and are still seeing a lot of Human responses, then this is because the respondent chose not to leave any contact information. In this situation, the respondent can still submit a text, audio or video response but they will appear as a "Human" in your inbox and the Reply button will be deactivated.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/360069231631/Humans.png" alt="Humans.png" width="626" height="356">
Note: Keep in mind that VideoAsk works differently than traditional online forms, where a final "submit" button sends all answers to the server at once. When a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end. This means that you will still receive answers in your inbox even if the respondent didn't answer every single step (resulting in "incomplete" answers or "Humans")
How do I minimize the number of "Human" responses I receive?
There is no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
1. Add a step explaining why you are collecting contact information and how you will use it
2. Enable a <a href="https://www.videoask.com/help/add-a-consent-checkbox-to-your-contact-form" target="_self">consent checkbox</a>
3. Make contact form fields optional 
<ul>
<li class="wysiwyg-text-align-left">Go to Settings for your VideoAsk</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116952/Screen_Shot_2020-09-17_at_12.45.51_PM.png" alt="Screen_Shot_2020-09-17_at_12.45.51_PM.png" width="220" height="107">
<ul>
<li class="wysiwyg-text-align-left">Under Collect contact details, you can make the Name, Email, Phone and/or Consent fields Required.
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360069116992/Screen_Shot_2020-09-17_at_12.46.39_PM.png" alt="Screen_Shot_2020-09-17_at_12.46.39_PM.png" width="275" height="222">
4. Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_self" rel="undefined">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details before interacting or engaging

Why are there so many Humans?

To make your videoasks more accessible or engaging, creators and respondents can turn on closed captions or subtitles in each video.
Respondents viewing your videoask can turn on captions in the video controls at the top of your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/360065888291/Group_134.png" alt="Group_134.png" width="342" height="107">
You also have the option to turn captions on by default. These will display in muted autoplay, before respondents press the play button to view your video. 
Note: Leaving this setting turned off will still allow respondents to switch captions on in the video controls. 
<h2>Allow respondents to turn on captions</h2>
In order for your respondents to activate captions from the video player, you will need to ensure video controls are turned on for your videoask.
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. Click the Advanced tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
3. Toggle Show video controls on
<img src="https://videoask.zendesk.com/hc/article_attachments/360087307492/2021-02-23_10-44-40.png" alt="2021-02-23_10-44-40.png" width="473" height="364">
<h2>Show captions by default</h2>
1.  Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. In the General tab, scroll down to Show captions by default
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369191/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="489" height="590">
3. By default, this setting will be turned off. Click the toggle to turn it on
<img src="https://videoask.zendesk.com/hc/article_attachments/360080587992/2020-12-29_18-41-31.png" alt="2020-12-29_18-41-31.png" width="539" height="94"> 
<h2>Change caption language</h2>
1. Go to your videoask Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360087369171/2021-02-23_10-55-40.png" alt="2021-02-23_10-55-40.png" width="426" height="130">
2. Choose Advanced
<img src="https://videoask.zendesk.com/hc/article_attachments/360087308852/2021-02-23_10-56-24.png" alt="2021-02-23_10-56-24.png" width="427" height="515">
3. Scroll down to Transcript. Select the desired language from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087309092/2021-02-23_11-05-18.png" alt="2021-02-23_11-05-18.png" width="453" height="431">
4. Activate Filter profanities to detect inappropriate language and filter it out of your caption's text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087370051/2021-02-23_11-04-30.png" alt="2021-02-23_11-04-30.png" width="475" height="375">

Turn on video captions in your videoask

This template produces a <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="https://help.videoask.com/hc/en-us/articles/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.
 
1. Create your steps (6 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: a brief introduction, explanation of why you’re collecting this information, and the question!
<h3>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</h3>
Answer type: NPS (edit labels if you’d like, or leave as “not likely at all” and “very likely”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video: Ask detractors (those who rated 0-6) for more information
<h3>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: Ask passives (those who rated 7-8) for more information
<h3>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: Ask promoters (those who rated 9-10) for more information
<h3>“That’s great to hear! Can you tell us why you chose that score?”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: Say thank you and request contact information for potential follow up
<h3>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</h3>
Answer type: Choice (2 options: “YES” and “NO”)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
2. Apply logic to STEP 1:
If 0-6 jump to STEP 3 If 7-8 jump to STEP 4 If 9-10 jump to STEP 5
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
3. Apply logic to STEPS 2, 3, and 4:
Always Jump to STEP 5
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
4. Apply logic to STEP 5:
If YES jump to STEP 6 If NO jump to END
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> 
5. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 6
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460">
6. Now you’re ready to share your NPS videoask!
<h3>Check out our articles about <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

Are you looking for a way to keep track of your responses and keep your videoask inbox organized? Tags can be used to flag responses to follow up on, assign responses to <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team members</a>, and much more.
Tagging creates categories you can use to filter your inbox or even <a href="https://www.videoask.com/help/sharing/share-and-embed-your-entire-inbox-and-filter-by-tag" target="_blank" rel="noopener">embed a selection of responses</a>. 
<h3>Jump to:</h3>
<a href="#h_01F6YZD8SBKYKYZG8DBNM374KN" target="_self">Edit a tag</a>
<a href="#h_01F6YZDGD96VHSK8TJSQCHS19V" target="_self">Delete a tag</a>
<a href="#h_01F6YZDQ0BRG245NXNEW4KH17N" target="_self">Filter interactions by tag</a>
<h2>Tag an interaction</h2>
1. Select an interaction
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658131/2021-02-17_18-33-55.png" alt="2021-02-17_18-33-55.png">
2. Click the Tag icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658191/2021-02-17_18-34-28.png" alt="2021-02-17_18-34-28.png" width="546" height="504">
3.  Start typing a tag name and click + Add or click + New tag to create a new tag
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658231/2021-02-17_18-36-13.png" alt="2021-02-17_18-36-13.png" width="552" height="595">
4. Toggle existing tags on or off
<img src="https://videoask.zendesk.com/hc/article_attachments/360086658311/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="527" height="571">
5. When you're done tagging, click Done 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586092/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="526" height="571">
When tags have been added to an interaction, the tag icon will turn yellow. Hover over the tag icon to preview which tags have been applied to this interaction:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586152/2021-02-17_18-46-27.png" alt="2021-02-17_18-46-27.png" width="572" height="525">
<h2 id="h_01F6YZD8SBKYKYZG8DBNM374KN">Edit a tag</h2>
1. In the tag manager, click the three vertical dots next to the tag you want to edit
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
2. Click Update
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586212/2021-02-17_18-38-17.png" alt="2021-02-17_18-38-17.png" width="512" height="549">
3. Type the new name and click Update
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086658531/2021-02-17_18-38-36.png" alt="2021-02-17_18-38-36.png" width="571" height="344"></h2>
<h2 id="h_01F6YZDGD96VHSK8TJSQCHS19V">Delete a tag</h2>
1. In the tag manager, click the three vertical dots next to the tag you want to delete
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086658511/2021-02-17_18-37-59.png" alt="2021-02-17_18-37-59.png" width="464" height="503"></h2>
2. Select Delete
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086658551/2021-02-17_18-38-53.png" alt="2021-02-17_18-38-53.png" width="471" height="507"></h2>
3. Click Confirm
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086658571/2021-02-17_18-39-04.png" alt="2021-02-17_18-39-04.png" width="553" height="334"></h2>
Note: Once a tag has been deleted no interactions will be associated with it.
<h2 id="h_01F6YZDQ0BRG245NXNEW4KH17N">Filter interactions by tag</h2>
By default your inbox will display the latest responses you've received to your videoask. You have a number of built in filters you can use to change which responses you are viewing.
Latest interactions: All responses you have received, sorted by the most recent replies 
All people: All responses you have received, sorted by the most recent response
People with contact details: This will exclude <a href="https://www.videoask.com/help/how-it-works/why-are-there-so-many-humans" target="_blank" rel="noopener">Human</a> responses
Conversations: People you have replied to
Not yet replied to: Responses you have not yet replied to
Untagged: Interactions that have not been tagged
You can also filter your inbox by any of the custom tags you have created.
To filter interactions by tag:
1. Click the current filter to open the dropdown list of all your tags
<img src="https://videoask.zendesk.com/hc/article_attachments/360086586872/2021-02-17_18-39-43.png" alt="2021-02-17_18-39-43.png">
2. Select a filter or tag from the list
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587012/2021-02-17_18-39-54.png" alt="2021-02-17_18-39-54.png">
3. Now your inbox will only display interactions with this tag
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587052/2021-02-17_18-40-08.png" alt="2021-02-17_18-40-08.png">
Filtering the inbox view also filters the <a href="https://www.videoask.com/help/tracking/view-your-metrics-and-answers-per-step" target="_blank" rel="noopener">step response summary and metrics</a>.

Tag and filter interactions 

The default length for all video and audio responses is 2 minutes. However, if you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Grow</a> plan or above you can change the time limit for the video and audio responses you receive.
Note: Time limit settings do not apply to video or audio messages recorded outside of VideoAsk. If using this option to submit a response, a respondent may upload a file no larger than 200MB, but of any length.
<h2>Set the time limit for a new step</h2>
1. <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">Create a new videoask step</a> and select Open-ended as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466392/2020-12-28_12-13-03.png" alt="2020-12-28_12-13-03.png" width="428" height="563">
2. By default, all response formats will be toggled on. Toggle the formats on/off to choose which combination of Video / Audio / Text responses you want to receive.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466452/2020-12-28_12-13-22.png" alt="2020-12-28_12-13-22.png" width="561" height="527">
3. Enter the desired number of seconds for the Time limit on video/audio
<img src="https://videoask.zendesk.com/hc/article_attachments/360080586351/2020-12-28_12-17-01.png" alt="2020-12-28_12-17-01.png" width="557" height="518">
Note: The unit used here is seconds. The largest number you can enter is 300 seconds (ie 5 minutes).
5. Click Continue to finish creating the step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080466632/2020-12-28_12-20-31.png" alt="2020-12-28_12-20-31.png" width="541" height="501">
<h2>Set the time limit for an existing step</h2>
1. Select a videoask with an <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">open-ended answer step</a> and click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585571/2020-12-28_11-57-50.png" alt="2020-12-28_11-57-50.png" width="481" height="247">
2. Click Edit this step
<img src="https://videoask.zendesk.com/hc/article_attachments/360080465852/2020-12-28_11-58-28.png" alt="2020-12-28_11-58-28.png" width="377" height="476">
3. Go to the Answer tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585611/2020-12-28_12-00-38.png" alt="2020-12-28_12-00-38.png" width="533" height="656">
4. Enter the desired number of seconds for the Time limit on video/audio
<img src="https://videoask.zendesk.com/hc/article_attachments/360080585651/2020-12-28_11-51-45.png" alt="2020-12-28_11-51-45.png" width="636" height="734">
That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

Control the length of video or audio answers

<a href="https://www.descript.com/" target="_blank" rel="noopener">Descript</a> is a powerful transcription and video editing tool (if you haven't checked it out yet, do - we're totally smitten 😍). Export any projects you've edited in Descript directly into your <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">media library</a>.
If you're new to video editing or Descript, check out their article on <a href="https://help.descript.com/hc/en-us/articles/360051313051-Video-Editing-Overview" target="_blank" rel="noopener">how to get started</a>.
Note: This requires a Descript account. 
<h2>Export Descript videos to VideoAsk </h2>
1. When you're done editing your video in Descript, click Share
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662791/2021-02-25_19-28-25.png" alt="2021-02-25_19-28-25.png" width="578" height="364">
2. Select the Export tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590072/2021-02-25_18-50-24.png" alt="2021-02-25_18-50-24.png" width="503" height="438">
3. Click the More... option
<img src="https://videoask.zendesk.com/hc/article_attachments/360087590112/2021-02-25_18-50-35.png" alt="2021-02-25_18-50-35.png" width="497" height="429">
4. From the dropdown menu, select VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656851/2021-02-25_18-50-49.png" alt="2021-02-25_18-50-49.png" width="502" height="433">
5. Before you can export your video, you'll first need to publish it. Choose a name and page settings and click Publish
<img src="https://videoask.zendesk.com/hc/article_attachments/360087657051/2021-02-25_18-51-23.png" alt="2021-02-25_18-51-23.png" width="513" height="515">
6. Click Continue with VideoAsk
<img src="https://videoask.zendesk.com/hc/article_attachments/360087656831/2021-02-25_18-51-37.png" alt="2021-02-25_18-51-37.png" width="516" height="452">
7. You may need to wait a little for your video to load while Descript works its magic. When your video is ready, click Add to media library
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662531/2021-02-25_19-23-03.png" alt="2021-02-25_19-23-03.png">
8. You now have two options. If you'd like to create a new videoask with your video, click Create a videoask with this video. If you'd like to add this video to an existing videoask, <a href="https://www.videoask.com/help/video-audio/manage-your-media-library" target="_blank" rel="noopener">select it from your media library</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087662511/2021-02-25_19-23-38.png" alt="2021-02-25_19-23-38.png">

Use VideoAsk and Descript

Using the button or multiple choice <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer types</a> is a great way to allow respondents to navigate through your videoask. 
But in doing so, you may receive many partial responses that clutter up your inbox. Skip data collection to avoid seeing and being notified of these responses. 
You can skip data collection for the following answer types:
<ul>
<li>Button</li>
<li>Multiple-choice</li>
</ul>
(Learn more about the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_self">different answer types</a> you can choose for your videoask.)
<h2>Turn off data collection when creating a new videoask step</h2>
1. First you'll need to <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">create a videoask step</a>. Record, upload, or select a video from the library for your new step.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080375732/2020-12-23_10-18-28.png" alt="2020-12-23_10-18-28.png" width="660" height="232">
2. When you select the button or multiple choice answer type, you'll see the option to toggle on or off Skip data collection
<img src="https://videoask.zendesk.com/hc/article_attachments/360080375972/2020-12-23_10-21-56.png" alt="2020-12-23_10-21-56.png" width="611" height="619">
If the toggle is OFF responses will be collected for this step and they will appear in your inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373192/skip2.png" alt="skip2.png" width="557" height="101">
For example, in this 2-step videoask, responses for both steps can be seen:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080496731/skip4.gif" alt="skip4.gif">
If the toggle is ON - responses will NOT appear in your inbox for this step. 
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360080496711/skip1.png" alt="skip1.png" width="500" height="90">
For example, in this 2-step videoask (where Skip data collection is turned ON for step 1), only the response for step two will show in the inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360080373312/skip5.png" alt="skip5.png">
Note: You cannot retroactively collect data for a step. For example: if you turn off data collection midway through a videoask campaign and <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your responses as a .csv</a>, there will only be data for this step when data collection was turned on.

Skip data collection for a videoask step

To keep your videoasks and inboxes tidy, you can delete unnecessary responses or entire videoasks and folders. 
🛑 Before you proceed: make sure you really don't need them. Deletions cannot be reversed!
<h2>Delete a response</h2>
1. Select the videoask you want to manage
<img src="https://videoask.zendesk.com/hc/article_attachments/360085989972/2021-02-12_15-34-14.png" alt="2021-02-12_15-34-14.png" width="672" height="340">
2. Click the three vertical dots next to the response you want to delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970571/2020-10-30_10-37-38.png" alt="2020-10-30_10-37-38.png" width="537" height="324">
3. Select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741672/2020-10-30_10-37-17.png" alt="2020-10-30_10-37-17.png" width="543" height="296">
3. If you're 100% sure you want to delete this response, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970591/2020-10-30_10-38-17.png" alt="2020-10-30_10-38-17.png" width="554" height="334">
Note: This cannot be undone.
<h2>Delete a videoask</h2>
1. Click the three vertical dots next to your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970151/2020-10-30_10-31-44.png" alt="2020-10-30_10-31-44.png" width="329" height="247">
2. From the videoask menu, select Delete
<img src="https://videoask.zendesk.com/hc/article_attachments/360074740972/2020-10-30_10-26-44.png" alt="2020-10-30_10-26-44.png" width="307" height="467">
3. To verify you really want to delete your videoask, type its name 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074741332/2020-10-30_10-27-02.png" alt="2020-10-30_10-27-02.png" width="470" height="447">
4. If you're 100% sure you want to delete, click Yes, delete it
<img src="https://videoask.zendesk.com/hc/article_attachments/360074970291/2020-10-30_10-27-18.png" alt="2020-10-30_10-27-18.png" width="483" height="461">
Note: This cannot be undone.
🙏 Pro tip: If you'd like to bulk delete videoasks, add all the videoasks you want to delete to a <a href="https://www.videoask.com/help/account-management/manage-folders-and-folder-permissions" target="_blank" rel="noopener">folder</a>. Then, delete the folder.
<h2 class="wysiwyg-text-align-left">Delete a folder</h2>
1. Click the three vertical dots next to the folder
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980992/2021-02-12_14-14-29.png" alt="2021-02-12_14-14-29.png" width="368" height="488"></h2>
2. Click Delete
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980972/2021-02-12_14-14-48.png" alt="2021-02-12_14-14-48.png" width="376" height="552"></h2>
3. Type the name of the folder to verify your decision and click Yes, delete it
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360085980912/2021-02-12_14-15-29.png" alt="2021-02-12_14-15-29.png" width="500" height="470"></h2>
Note: This cannot be undone

How to delete responses, videoasks, and folders

If you would like your respondents to view your video before being prompted to submit an answer, then you can delay the display of answer option buttons.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747031/Delay_answers.gif" alt="Delay_answers.gif" width="626" height="342">
To delay your answer prompts from displaying until your videoask is played:
1. Go to Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746871/Edit_videoask.png" alt="Edit_videoask.png" width="398" height="123">
2. Click Edit this Step 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067539432/Edit_step.png" alt="Edit_step.png" width="339" height="486">
3. Select Answer
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746971/Image_2020-09-03_at_5.23.07_PM.png" alt="Image_2020-09-03_at_5.23.07_PM.png" width="360" height="393">
4. Toggle Delay answer options reveal on and set the number of seconds 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067746991/Delay_answer_on.png" alt="Delay_answer_on.png" width="520" height="188">
Note: The delay countdown will only begin once the play button has been clicked. 
That's it! Preview your videoask to watch the delay in action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067747071/Delayed_answers_closeup.gif" alt="Delayed_answers_closeup.gif" width="385" height="436">

Delay answer option display

Each videoask and video or audio answer you receive automatically generates a transcript. While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. 😅
Use our caption or transcript editor to fix any errors or add additional captions to your videos.
You can also learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_self">setting the language of your videoask</a>.
<h2 class="wysiwyg-text-align-left">Edit the captions of your videoask</h2>
1. Go to Build to open the videoask builder
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092246971/NBcaptions1.png" alt="NBcaptions1.png" width="478" height="209"></h2>
2. Click on a step to edit it
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092264232/2021-04-12_17-40-46.png" alt="2021-04-12_17-40-46.png"></h2>
3. Go to the Video tab 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092247151/2021-04-12_17-42-56.png" alt="2021-04-12_17-42-56.png"></h2>
4. Click the CC icon to Edit video captions
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092264452/NBcaptions13.png" alt="NBcaptions13.png" width="604" height="538"></h2>
5. Your captions will automatically be broken up into segments based on the video time stamp. Click to edit the start / end time or text of each caption segment.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092264512/NBcaptions4.png" alt="NBcaptions4.png"></h2>
5. Delete any unnecessary caption segments. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092264592/NBcaptions5.png" alt="NBcaptions5.png" width="595" height="158">
6. To add a new line of captions, click Add Caption +
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247311/NBcaptions6.png" alt="NBcaptions6.png">
7. Edit the caption text and time stamp where you want this caption to appear
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247431/NBcaptions7.png" alt="NBcaptions7.png" width="595" height="159">
8. When satisfied with your edits, click Save changes
<img src="https://videoask.zendesk.com/hc/article_attachments/360092264832/NBcaptions8.png" alt="NBcaptions8.png">
9. To revert your captions back to those generated from the original transcript, click Re-generate from the transcript
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247531/2021-04-12_17-47-13.png" alt="2021-04-12_17-47-13.png">
Note: This feature was released August 24, 2020. Any transcriptions for videos created prior to this date will not generate captions. You can choose to create your own captions from scratch, or simply <a href="https://videoask.zendesk.com/hc/en-us/articles/360049780191" target="_self">download</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360055848052" target="_self">re-upload your video</a> to cause the transcription to be generated. 
<h2 class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
The transcript of any audio or video response you receive can be edited. However, bear in mind that respondent transcripts are used to search interactions. If you remove a keyword from a respondent transcript, that interaction will no longer display for that search term.
1. In your videoask inbox, select a response. Then click the transcript icon to View Transcript of the video or audio response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092265132/2021-04-12_17-49-05.png" alt="2021-04-12_17-49-05.png">
2. Click Edit Words 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247771/NBcaptions11.png" alt="NBcaptions11.png" width="626" height="570">
3. Click a word to edit it and be sure to click Save Changes when you are done
<img src="https://videoask.zendesk.com/hc/article_attachments/360092265272/NBcaptions12.png" alt="NBcaptions12.png" width="617" height="564">
Note: You can only update existing words, you cannot delete or add words to the transcription.

Edit video captions and transcriptions

By default, when you use the VideoAsk embed code it loads the widget automatically based on the options specified on <code>window.VIDEOASK_EMBED_CONFIG</code>.
However, there are some situations where you might want to load the widget dynamically using javascript, such as:
<ul>
<li>Load the videoask after a certain user action (ie click a button)</li>
<li>Load a specific videoask depending on the browser language</li>
<li>Show the videoask modal instead of the widget</li>
<li>Display multiple widgets</li>
</ul>
<h2>Using the embed code dynamically with javascript</h2>
To start, first you'll need to load our embed code using the following:
<pre>&lt;script type="text/javascript" src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</pre>
 This will expose two global methods:
<table>
<tbody>
<tr>
<td>method</td>
<td> description
</td>
</tr>
<tr>
<td><code>window.videoask.loadEmbed(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is the default method. It's used to load the widget.</td>
</tr>
<tr>
<td><code>window.videoask.loadModal(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is an alternate method that allows you to load the videoask modal window directly without having to show the widget first. </td>
</tr>
</tbody>
</table>
Example: Modal Window Load - <a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360068225071/Modal_Window.gif" alt="Modal_Window.gif" width="560" height="356">
Example: Widget with Full Screen Modal Window - <a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">See the code</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360068225251/Widget_with_full_screen_Modal.gif" alt="Widget_with_full_screen_Modal.gif" width="582" height="282"> 
<h2>Alternatives 
</h2>
<h3 id="config">Config</h3>
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>url</td>
<td>string</td>
<td>true</td>
<td>The URL of the videoask you want to load</td>
</tr>
<tr>
<td><a href="#options" target="_blank" rel="noopener">options</a></td>
<td><a href="#options" target="_blank" rel="noopener">object</a></td>
<td>false</td>
<td> Format and styling choices</td>
</tr>
</tbody>
</table>
<h3> </h3>
<h3 id="options">Options</h3>
Within the VideoAsk app there are a limited number of <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_blank" rel="noopener">widget styling</a> choices for size, shape, and position that may be previewed and selected.
The following options are not offered in the widget builder, but may be used for additional customization: 
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>widgetType</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>Widget size and shape, choose one of the following types:
<div>
<div>VideoThumbnailLarge, VideoThumbnailExtraLarge, VideoThumbnailJumbo, VideoThumbnailWindow, VideoThumbnailWindowSquare, VideoThumbnailWindowTall, VideoThumbnailSmall</div>
</div>
</td>
</tr>
<tr>
<td>
<div>
<div>text</div>
</div>
</td>
<td>string</td>
<td>false</td>
<td>The text overlay on the widget</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>backgroundColor</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td>false </td>
<td>The color of the widget border</td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>position</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td>Widget position, choose one of the following: top-left, top-right, bottom-left, bottom-right  </td>
</tr>
<tr>
<td>
<div>
<div>
<div>
<div>
<div>
<div>modalType</div>
</div>
</div>
</div>
</div>
</div>
</td>
<td>string</td>
<td> false</td>
<td> possible values are Side and Fullscreen
</td>
</tr>
</tbody>
</table>
<h3> </h3>
Example: Load Two Widgets, One Circular, One Square - <a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067433551/Two_Widgets.gif" alt="Two_Widgets.gif" width="473" height="199">
<h2 id="callbacks">Callbacks</h2>
Callbacks can be used to communicate within the browser based on user behavior. They allow the following options:
<table>
<tbody>
<tr>
<td>property</td>
<td>type</td>
<td>required</td>
<td>description</td>
</tr>
<tr>
<td>
<div>
<div>onLoadModal</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called when when modal window is opened</td>
</tr>
<tr>
<td>onCloseModal</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is closed</td>
</tr>
<tr>
<td>
<div>
<div>onCloseWidget</div>
</div>
</td>
<td>function</td>
<td>false </td>
<td>Called when closable widgets (eg VideoThumbnailWindow) are closed </td>
</tr>
<tr>
<td>
<div>
<div>onMessage</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called each time the <a href="#h_01EGNB6MB5KS4XC7JETNMFDEY6" target="_blank" rel="noopener">videoask sends a message</a>
</td>
</tr>
</tbody>
</table>
 
Example: Click Button or Link to See Modal Videoask - <a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">See the code</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360067217792/Click_Link_to_See_Modal.gif" alt="Click_Link_to_See_Modal.gif" width="605" height="293">
<h2>Listening to messages </h2>
Embedded videoasks notify their parent windows of special events during the response flow. As a developer, you can subscribe to these messages to extract information or change the state of your app.
Videoasks use <a href="https://developer.mozilla.org/en-US/docs/Web/API/Window/postMessage" rel="nofollow"><code>window.postMessage()</code></a> to post events to the parent window. Our message data payload are JavaScript objects which always include a property named <code>type</code> whose value starts with <code>videoask_</code>, but that might also include extra properties depending on the event type.
<h2 id="h_01EGNB6MB5KS4XC7JETNMFDEY6">VideoAsk message types</h2>
<table>
<tbody>
<tr>
<td>type</td>
<td>description</td>
</tr>
<tr>
<td>videoask_contact_created</td>
<td>Videoask loaded and contact was created</td>
</tr>
<tr>
<td>videoask_question_presented</td>
<td>A question was presented</td>
</tr>
<tr>
<td>videoask_question_submitted</td>
<td>A question's answer was submitted</td>
</tr>
<tr>
<td>videoask_contact_updated</td>
<td>The contact details were updated</td>
</tr>
<tr>
<td>videoask_submitted</td>
<td> Videoask completed (either the goodbye screen was shown or there was redirection)</td>
</tr>
</tbody>
</table>
If you're using the embed code, you can use the <a href="#callbacks" target="_blank" rel="noopener">onMessage callback</a> to listen for these messages.
Otherwise, if you're using just an iframe, you can use a piece of code like this:
<pre>const isVideoaskMessage = message =&gt; 
 message.origin === "https://www.videoask.com" &amp;&amp;
 message.data &amp;&amp;
 message.data.type &amp;&amp;
 message.data.type.startsWith("videoask_")

window.addEventListener("message", message =&gt; {
 if (!isVideoaskMessage(message)) {
 return
 }

 console.log("got videoask message", message.data)
});</pre>
See it in action in this demo: <a href="https://glitch.com/~videoask-embed-message" target="_blank" rel="noopener">https://glitch.com/~videoask-embed-message</a>
<h2>Code Snippet Library</h2>
<a href="https://glitch.com/edit/#!/full-page-videoask?path=index.html%3A15%3A11" target="_blank" rel="noopener">Recommended full page embed</a>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Don't display widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Modal window on load (instead of widget)</a>
<a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Widget with fullscreen modal</a>
<a href="https://codepen.io/videoaskhelp/pen/Vwarwmy" target="_blank" rel="noopener">Load widget by browser language</a>
<a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">Two widgets </a>
<a href="https://codepen.io/videoaskhelp/pen/rNeZwyw" target="_blank" rel="noopener">Jumbo widget</a>
<a href="https://codepen.io/videoaskhelp/pen/MWKPLEO" target="_blank" rel="noopener">Delay widget popup</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click button to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/rNWVawV" target="_blank" rel="noopener">Click image to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/vYGLZjP" target="_blank" rel="noopener">Embed with rounded corners</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Close widget when used with load embed</a>
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Display widget on every page except this one</a> (and <a href="https://videoask-exclude-page.glitch.me/page-a" target="_blank" rel="noopener">demo</a>)
<a href="https://codepen.io/videoaskhelp/pen/VwaXRaY" target="_blank" rel="noopener">Hide widget on mobile</a>
<a href="https://codepen.io/videoaskhelp/pen/abmwERP" target="_blank" rel="noopener">Display different sized widgets depending on device</a>
<a href="https://codepen.io/videoaskhelp/pen/wvGmOWd" target="_blank" rel="noopener">Inline widget with a fixed position</a>
<a href="https://codepen.io/videoaskhelp/pen/QWEGbdZ" target="_self">Embed a videoask/response using a GIF that opens into a pop-up</a>
<a href="https://codepen.io/videoaskhelp/pen/GRjwpMM" target="_blank" rel="noopener">Widget carousel</a> (for testimonials)
<a href="https://codepen.io/videoaskhelp/pen/oNYzJOO" target="_blank" rel="noopener">Widget with an off center video</a>
<a href="https://codepen.io/videoaskhelp/pen/zYojrez" target="_blank" rel="noopener">Track page source in widget code</a> and <a href="https://glitch.com/edit/#!/videoask-embed-path-variable" target="_blank" rel="noopener">demo</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Remove embedded videoask</a> (create a condition to dismiss the widget)

Advanced embed options

This template produces a <a href="https://help.videoask.com/hc/en-us/articles/360039569631-Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.
 
1. Create your steps (5 in total)
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328">
Video: a brief introduction and a question to get going! 
<h3>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?” </h3>
Answer type: Choice  (providing only one Choice option will create a single button)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322">
Video: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
Answer type: Choice   
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357">
Video: Ask another qualifying question. 
Answer type: Choice   
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355">
Video: Ask an open-ended question to collect more information. 
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
Answer type: Open (choose if you’d like to receive answers as video, audio, and/or text)
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357">
Video: Say thank you and allow respondents to book a time to meet with you. 
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
Answer type: Calendar  (connect your calendar using <a href="https://help.videoask.com/hc/en-us/articles/360037038992-Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)
<h3 class="wysiwyg-text-align-center"> </h3>
Video: Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. Answer type: Choice (only ONE option to create a “button”: “Share my contact info”)
 
 
2. Turn on Collect Contact Details
<ul>
<li>Open Settings for your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106">
<ul>
<li>Toggle Collect contact details to ON and update Collect contact details after step… to STEP 1
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381">
3. Now you’re ready to start collecting leads with videoask!
<h3>Check out our articles about <a href="https://help.videoask.com/hc/en-us/articles/360036300731-Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>

Lead Generation VideoAsk Template

There are two different views you can use when building a videoask. All functionalities are available in both views, but depending on what you're building one may suit your preferences better than the other.
<h4>Map View</h4>
The map builder view displays a visual representation of any <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> you have set up, so it can be helpful to see the flow of your videoask as you're building it. It also allows you more flexibility in creating new logic through interacting with the builder nodes to create new steps.
<img src="https://videoask.zendesk.com/hc/article_attachments/360093697851/2021-04-27_19-12-13.png" alt="2021-04-27_19-12-13.png">
<h4>Linear View</h4>
The linear builder view presents your videoask linearly, regardless of what logic you have setup. Note that you can still use conditional logic with this view, it will just be displayed in the dropdowns below each step, as opposed to in the view itself. This view can be useful if you have simpler logic with many steps, as it allows you to simply drag steps to change their order. 
The images above and below are the same videoask, in map view and linear view, respectively: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360093718352/2021-04-27_19-13-56.png" alt="2021-04-27_19-13-56.png">
<h2>Manually switch views in the builder</h2>
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360093659172/2021-04-27_10-00-22.png" alt="2021-04-27_10-00-22.png" width="453" height="128">
2. At the bottom right of your builder, click the view icon to switch the view
<img src="https://videoask.zendesk.com/hc/article_attachments/360093697191/2021-04-27_09-59-24.png" alt="2021-04-27_09-59-24.png">
Once switched, you can click the view icon again at any time to revert back to the previous view:
<img src="https://videoask.zendesk.com/hc/article_attachments/360093717672/2021-04-27_09-59-36.png" alt="2021-04-27_09-59-36.png">
<h2>Set a default builder view</h2>
If you generally prefer to work in one view over the other, you can set a default builder view for your account.
1. Click the letter icon or gravatar to open your user menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360093698191/2021-04-27_19-18-49.png" alt="2021-04-27_19-18-49.png">
2. Select My Account
<img src="https://videoask.zendesk.com/hc/article_attachments/360093718612/2021-04-27_19-19-32.png" alt="2021-04-27_19-19-32.png">
3. Scroll down to Advanced options. By default Map view will be enabled. If you prefer to use the linear builder view by default, toggle this OFF.
<img src="https://videoask.zendesk.com/hc/article_attachments/360093698271/2021-04-27_19-19-40.png" alt="2021-04-27_19-19-40.png">
Interested in other default settings? Learn how to create <a href="https://www.videoask.com/help/branding/360050487192-create-default-videoask-settings" target="_blank" rel="noopener">default videoask settings</a> each time you build a new videoask within your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization</a>.

Choose videoask builder view 

By default your videoask has a single contact form that can be enabled to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">collect contact details</a> from your respondents and <a href="https://www.videoask.com/help/customization/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">placed after any step</a> of your videoask. 
Steps with the contact form enabled will display a contact form icon in the videoask editor: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086587492/2021-02-17_19-22-52.png" alt="2021-02-17_19-22-52.png" width="274" height="392">
If you're using <a href="https://www.videoask.com/help/customization/how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>, you may want to display the contact form after steps that are dependent on a respondent's answers. To do this, enable the contact form after multiple steps in your videoask flow.
<h2>Enable multiple contact forms</h2>
1. Go to Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653651/2021-02-17_16-46-28.png" alt="2021-02-17_16-46-28.png">
2. Make sure your contact form is enabled by toggling Collect contact details on
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653771/2021-02-17_17-16-30.png" alt="2021-02-17_17-16-30.png" width="597" height="646">
3. Click the arrow next to Collect after step... to open the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653811/2021-02-17_17-16-59.png" alt="2021-02-17_17-16-59.png" width="572" height="458">
4. Select after which steps you want to display the contact form
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653871/2021-02-17_17-17-43.png" alt="2021-02-17_17-17-43.png" width="583" height="516">
That's it! Your settings will autosave and respondents will now see a contact form for whichever route they take through your videoask.
When you review the entire flow in your builder the contact form icon will appear on the selected steps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086653971/2021-02-17_17-21-49.png" alt="2021-02-17_17-21-49.png">
Note: The same contact form will display regardless of where or how many times it is displayed.

Display multiple contact forms

You can easily <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">download the .mp4 files</a> of any of your video responses from within your inbox. However, if you are receiving many video responses, it can be useful to centralize the video footage outside of VideoAsk for further editing and use.
Using <a href="https://www.videoask.com/help/video-audio/download-your-videos" target="_blank" rel="noopener">Zapier</a>, you can automatically send video responses from a multi step videoask to a Google Drive or Dropbox folder.
Note: This article assumes the use of multiple steps within your videoask. If you only have a single step, there is no need for the Code action (steps 5-8). 
<h2>Set up a VideoAsk to Google Drive zap in Zapier</h2>
Note: For this example we will use Google Drive. The zap configuration for Dropbox is similar except where noted.
1. Create a trigger with VideoAsk for New Response (From a Respondent) and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910692/2021-01-28_15-09-17.png" alt="2021-01-28_15-09-17.png">
2. Choose which VideoAsk account you'd like to receive responses from
<img src="https://videoask.zendesk.com/hc/article_attachments/360083910832/2021-01-28_15-09-36.png" alt="2021-01-28_15-09-36.png">
3. Select which Organization and which VideoAsk you'd like to receive responses from
<img src="https://videoask.zendesk.com/hc/article_attachments/360083987951/2021-01-28_15-09-52.png" alt="2021-01-28_15-09-52.png">
4. Add another action to your zap by clicking the + icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988131/2021-01-28_15-21-23.png" alt="2021-01-28_15-21-23.png">
5. Select the Code by Zapier action
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988191/2021-01-28_15-10-27.png" alt="2021-01-28_15-10-27.png">
6. Select Run Python as the Action Event and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911192/2021-01-28_15-10-56.png" alt="2021-01-28_15-10-56.png">
7. Add contact_name and contact_id as the Input Data
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911372/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
8. In the Code field, Paste:
<pre>output = {} username = input_data['contact_name'].replace(' ', '') contact_hash = input_data['contact_id'][:4] for i in range(1,8): output[f'named_field_{i}'] = f'{username}_{i}_{contact_hash}.mp4'</pre>
This code snippet is designed for a 7 step videoask. Update "for i in range(1,8):" to match the number of steps in your videoask. The range should be the number of steps in your videoask + 1.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911312/2021-01-28_15-11-14.png" alt="2021-01-28_15-11-14.png">
9. Add another Action to your zap and select Google Drive
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988411/2021-01-28_15-11-47.png" alt="2021-01-28_15-11-47.png">
10. Select Upload File as the Action Event and click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360083911452/2021-01-28_15-12-18.png" alt="2021-01-28_15-12-18.png">
11. Select your Google Drive account
<img src="https://videoask.zendesk.com/hc/article_attachments/360083988611/2021-01-28_15-12-42.png" alt="2021-01-28_15-12-42.png">
12. Set up your action with the follow configuration:
For Google Drive:
File = Media URL
Convert to Document = False
File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084801072/2021-02-04_13-19-20.png" alt="2021-02-04_13-19-20.png">
For Dropbox:
File = Media URL
Overwrite = No
Specify File Name = Named Field
<img src="https://videoask.zendesk.com/hc/article_attachments/360084800612/Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png" alt="Captura_de_Pantalla_2021-02-01_a_les_11.40.49.png">
13. Repeat this action setup for each video response step in your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912292/2021-01-28_15-36-05.png" alt="2021-01-28_15-36-05.png">
Make sure to turn your zap on and you should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360083912412/2021-01-28_15-35-43.png" alt="2021-01-28_15-35-43.png">

Send your video responses to Google Drive or Dropbox

If you're anything like us, as soon as you hit Record it's hard to remember what you want to say! 😅 To keep things on track, jot down notes or create a script to use while you record, just like a teleprompter.
Every time you record a new video, whether it's to create a new step or reply to a respondent, you have the option to add notes.
If people on your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">team</a> will be recording videos of their own following a template, you can also set a script for each video to help them with the process.
<h2>Replying to respondents or creating a new step</h2>
1. From an interaction with a respondent, click the Reply button or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">create a new step</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080971/2021-01-21_18-32-19.png" alt="2021-01-21_18-32-19.png" width="492" height="457">
2. Before you click Record, toggle on the Notes
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080951/2021-01-21_18-32-52.png" alt="2021-01-21_18-32-52.png" width="563" height="339">
3. Write out your notes 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080911/2021-01-21_18-33-35.png" alt="2021-01-21_18-33-35.png" width="571" height="379">
Tip: Videos are best when you act natural, so keep your notes brief! They're mostly there for reference, but don't feel like you need to write them out word for word.
4. When you're ready, click Record 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083081451/2021-01-21_18-48-56.png" alt="2021-01-21_18-48-56.png" width="574" height="361">
5. Your notes will stay on the screen while you record. When you're done, click the red button to end the recording.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360083053092/2021-01-21_18-48-33.png" alt="2021-01-21_18-48-33.png" width="584" height="366"></h2>
<h2>Write a script for others</h2>
To create a script for other people on <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">your team</a>, edit an existing step.
1. Go to the Editor of your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083052012/2021-01-21_18-21-53.png" alt="2021-01-21_18-21-53.png" width="438" height="240">
2. Click Edit this Step
 <img src="https://videoask.zendesk.com/hc/article_attachments/360083052032/2021-01-21_18-22-09.png" alt="2021-01-21_18-22-09.png" width="398" height="526">
3. Click the Edit Notes icon
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080331/2021-01-21_18-18-59.png" alt="2021-01-21_18-18-59.png" width="578" height="481">
4. Type your script out in the Notes field. Any changes will be automatically saved.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080691/2021-01-21_18-19-26.png" alt="2021-01-21_18-19-26.png" width="575" height="587">
5. Now click Replace video
<img src="https://videoask.zendesk.com/hc/article_attachments/360083080371/2021-01-21_18-19-55.png" alt="2021-01-21_18-19-55.png" width="562" height="588">
6. And voila! Anyone who <a href="https://www.videoask.com/help/video-audio/replace-your-videos" target="_blank" rel="noopener">replaces your video</a> will see this script when they go to record. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083051992/2021-01-21_18-21-16.png" alt="2021-01-21_18-21-16.png">
Note: Your team members will be able to update the script before recording if customization is needed.

Use notes and scripts when recording your videos

If you’re collecting contact details in your videoask, you can recall that information later on in the overlay text of a multi-step videoask. 
Recall lets you reference information provided in the <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> in later steps of your videoask, giving it a personalized feel.
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602772/pipe1.png" alt="pipe1.png" width="575" height="257">
2. Turn on <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a> and select which details you'd like to collect. Make sure to mark the details you'd like to recall later on as required!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078602932/pipe2.png" alt="pipe2.png" width="409" height="444">
3. Select which step to display the contact form after in the steps drop-down list 
<img src="https://videoask.zendesk.com/hc/article_attachments/360078740391/pipe13.png" alt="pipe13.png" width="452" height="115">
Note: The contact form must appear before the step where information will be recalled. 
4. Now click Edit this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360078737051/pipe4.png" alt="pipe4.png" width="400" height="200">
4. Select Edit this Step for the step you'd like to recall contact information into
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741131/pipe14.png" alt="pipe14.png" width="407" height="302">
5. You can decide which information you want to recall from the contact form into the overlay text by using this formatting:
<pre>{{contact_name}}</pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_email}} </pre>
OR
<pre class="wysiwyg-text-align-left">{{contact_phone_number}}</pre>
Type the desired overlay text with the appropriate tag inside {{ }}.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078741151/pipe15.png" alt="pipe15.png" width="383" height="463">
Now when a respondent completes your contact form, the overlay text will display the information you have recalled!
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604732/pipe16.png" alt="pipe16.png" width="502" height="315">
<img src="https://videoask.zendesk.com/hc/article_attachments/360078604752/pipe17.png" alt="pipe17.png" width="502" height="313">
 
Want to personalize the overlay text based on custom variables or source? Learn how to <a href="https://www.videoask.com/help/customization/how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass information from your videoask URL to your overlay text</a>.

Recall contact information later in your videoask

Control how your respondents view and interact with your videoask from the advanced settings panel. 
 
<h2>To get to advanced settings: </h2>
1. Go to your videoask Settings 
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246">
2. Select the Advanced tab. You'll see all the options you can adjust here. Keep reading to learn about each one!
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996">
<h2>Show Video Controls</h2>
Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
 
<h2>Pause auto-play</h2>
By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
Show/hide the title on the first step of your videoask.
Note: this option only works if there is no other overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png">
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
You can select the language spoken in your videoasks so that they are more accurately transcribed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131">
Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. 
You can also activate Filter profanities to detect inappropriate language and filter it out of your captions.
 
You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. 
<h2 class="wysiwyg-text-align-left">Overlay Text Settings</h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Close overlay text button</h2>
Show/hide the X button that allows respondents to dismiss overlay text.
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>

Explore the advanced settings of your videoask

Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. 
To duplicate a videoask:
1. Click the three dots next to the videoask you want to duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779">
2. Click Duplicate.
<img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png">
The duplicate instantly shows up in the list of your videoasks as a copy of the original. 
If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.

Duplicate your videoask

If you’ve created a videoask to send out to multiple people, you can still personalize it by using the video overlay text. 
Use <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> for piping information into the overlay text to automatically personalize steps of your videoask.
If you're collecting contact details in your videoask, learn how to <a href="https://www.videoask.com/help/customization/recall-contact-information-later-in-your-videoask" target="_self" rel="undefined">recall information in overlay text</a> in later steps.
<h2>Add variables to overlay text</h2>
1. Select the videoask you’d like to personalize with overlay text and go to Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848011/NBvariablesoverlay1.png" alt="NBvariablesoverlay1.png" width="457" height="180">
2. Under Share your URL, click +Variables to add variables to its URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091854732/pipe7.png" alt="pipe7.png" width="474" height="505">
Select from the default variable options or click + Add custom variable to create your own. If you're new to the wonderful world of variables, learn more about <a href="https://www.videoask.com/help/tracking/how-to-use-variables" target="_blank" rel="noopener">getting started with variables</a>.
<aside>
Note:  Custom variables must be alphanumeric, and must use underscores to_separate_words. 
</aside>
3. Go back to the dashboard and click Build
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848091/NBvariablesoverlay2.png" alt="NBvariablesoverlay2.png" width="451" height="194">
4. Click on the step you’d like to add overlay text to
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848111/NBvariablesoverlay3.png" alt="NBvariablesoverlay3.png">
5. Open the Video tab 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848151/NBvariablesoverlay4.png" alt="NBvariablesoverlay4.png">
6. Type any desired text in the Overlay text box
<img src="https://videoask.zendesk.com/hc/article_attachments/360091854892/NBvariablesoverlay5.png" alt="NBvariablesoverlay5.png" width="462" height="795">
7. Then decide which information you want to personalize in the overlay text by using this formatting:
{{this_is_my_variable}}
In this example, the contact_name variable I've added to my share URL will be passed through to the overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091855172/NBvariablesoverlay6.png" alt="NBvariablesoverlay6.png" width="495" height="703">
You can also use {{contact_phone_number}}, {{contact_email}} or any custom variables you've defined. 
8. You can adjust the relative overlay text size, edit when it is revealed or fades away, and choose if you'd like to Darken the video for text visibility. Then be sure to click Done👌
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848491/NBvariablesoverlay7.png" alt="NBvariablesoverlay7.png" width="452" height="554">
9. Now go back to Inbox...
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848531/NBvariablesoverlay8.png" alt="NBvariablesoverlay8.png">
go to Share &amp; Embed...
<img src="https://videoask.zendesk.com/hc/article_attachments/360091855352/NBvariablesoverlay1__1_.png" alt="NBvariablesoverlay1__1_.png" width="452" height="178">
Copy the Share URL...
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848631/NBvariablesoverlay9.png" alt="NBvariablesoverlay9.png" width="523" height="311">
Then update the information in the variables you've added (replacing the placeholder "XXXX"), and see how the overlay text updates!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848711/NBvariablesoverlay10.png" alt="NBvariablesoverlay10.png">
Note: If a variable has not been specified in the URL, your overlay text will display a blank space for this variable:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091848771/NBvariablesoverlay11.png" alt="NBvariablesoverlay11.png">

How to pass variables into overlay text

If you would like to "close" a videoask to stop receiving replies or include a call to action in your response, this can be done by choosing the reply answer type.
<h2>To set the answer type:</h2>
1. Record your reply
2. Switch the answer type from Open to Button
<img src="https://videoask.zendesk.com/hc/article_attachments/360068451671/Choose_button.png" alt="Choose_button.png">
3. Enter the button text and button link or Link to a videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256712/Link_to_videoask.png" alt="Link_to_videoask.png">
4. To link to a videoask, Select one of your existing videoasks
<img src="https://videoask.zendesk.com/hc/article_attachments/360068256792/Choose_videoask.png" alt="Choose_videoask.png" width="363" height="333">
5. Hit Send! :)
Tip: Alternatively, a call to action can be included in a link as <a href="https://www.videoask.com/help/customization/manage-overlay-text-size">overlay text</a> on any response.

Set reply answer type

Want to be a rockstar who takes advantage of the features of both VideoAsk and Typeform? Keep reading to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform, redirects to a videoask, and finishes back at a second typeform.
If you're interested in connecting a single typeform and videoask, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360055962351" target="_self">redirect from one typeform to a videoask</a>. 
Note: This guide uses functionalities available on paid accounts for both <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">VideoAsk</a> and <a href="https://www.typeform.com/pricing/" target="_blank" rel="noopener">Typeform</a>.
<h2>Create typeform A </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform.</a>
You can configure your typeform however you please, so long as it includes these questions:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331812/image_9.png" alt="image_9.png">
<h2>Create typeform B</h2>
You can also configure your second typeform however you prefer, just remember to use these questions and settings:
1. Add a hidden fields question type
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522291/image_11.png" alt="image_11.png" width="290" height="256">
2. Add name and email as fields to include (you’ll see the updated URL above the preview)
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522311/image_12.png" alt="image_12.png">
3. Edit the Button Link of typeform B’s thank you screen to redirect to a URL. This way when someone completes typeform B, they will be sent to your videoask instead of back to the beginning of typeform B.
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331792/Group_131.png" alt="Group_131.png" width="316" height="310">
<h2>Setup your videoask</h2>
As with your typeforms, you can <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_blank" rel="noopener">create a videoask</a> however you prefer. Just make sure to include these settings:
<h3>Make sure you are collecting contact details:</h3>
1. Go to Build &amp; manage this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585332/NB2TFs1.png" alt="NB2TFs1.png" width="331" height="478">
2. Click on Contact Form
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585352/NB2TFs2.png" alt="NB2TFs2.png" width="606" height="303">
3. Make sure Collect contact details is toggled ON and that you're collecting Name and Email
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585472/NB2TFs3.png" alt="NB2TFs3.png" width="303" height="436">
4. Then click Done👌
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585612/NB2TFs4.png" alt="NB2TFs4.png" width="330" height="441">
5. In the editor, click to Add a new step right before the Goodbye Screen
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585192/NB2TFs5.png" alt="NB2TFs5.png" width="612" height="257">
OR you can click and drag to add a new step
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585212/NB2TFs6.gif" alt="NB2TFs6.gif">
6. Click the Redirect to URL field, and paste the link to typeform B with hidden fields for contact name and email.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092585232/NB2TFs7.png" alt="NB2TFs7.png">
By default, the hidden fields in your url will include an XXXX placeholder (ie #name=XXXX). Now you'll need to replace those XXXX's with the VideoAsk variables.
In the appropriate part of the url, delete the "XXXX" and type "@" to pull up the list of variables. Select Contact name and Contact email in the relevant places to do so.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092586312/NB2TF8.png" alt="NB2TF8.png">
When finished, the end of your url should read #name=Contact name&amp;email=Contact email.
Then, click Continue!
<img src="https://videoask.zendesk.com/hc/article_attachments/360092586452/NB2TFs9.png" alt="NB2TFs9.png">
<h2>Generate your videoask link</h2>
1. Go to Share &amp; Embed
<img src="https://videoask.zendesk.com/hc/article_attachments/360092563711/NB2TFs10.png" alt="NB2TFs10.png" width="344" height="178">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360092586812/NB2TFs11.png" alt="NB2TFs11.png" width="401" height="534">
3. Copy your videoask URL with the contact name and contact email variables
<img src="https://videoask.zendesk.com/hc/article_attachments/360092586892/NB2TFs12.png" alt="NB2TFs12.png" width="302" height="231">
<h2>Edit typeform A’s thank you screen</h2>
1. Edit the button link of typeform A's thank you screen and paste the videoask share URL with the email and name variables. 
2. Once again you will need to replace the placeholder “Jane Doe” email and contact name. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331872/image_18.png" alt="image_18.png" width="545" height="450">
2. Publish typeform A and typeform B. You should be good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening typeform A and going through all the questions to ensure all your variables and hidden fields are behaving properly! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to typeform A’s questions will appear in typeform A’s response panel
</li>
<li style="font-weight: 400;">
Responses to typeform B’s questions will appear in typeform B’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect 2 typeforms with a videoask

Do you want your respondents to get the <a href="https://www.videoask.com/help/tips-inspiration/how-to-manage-the-quality-of-your-video-responses" target="_blank" rel="noopener">best quality recording</a> for your use case? Find out when it's best to use Streamed Recording and when to switch to Uploaded Recording. 
We have two different types of recording technology that can be used to submit responses to a videoask. The default setting is Streamed Recording (previously called "Live Recording"), but your videoask can be switched to Uploaded Recording at any time.
We recommend learning the pros and cons of using each recording method to choose which setting to use for your videoasks
<a href="#h_01F2VGYVQ5HTY2RBCABBMKSMYP" target="_self">What is a Streamed Recording?</a>
<a href="#h_01F2VGZ36HGY22NBR5CD9F2RFA" target="_self">What is an Uploaded Recording?</a>
<a href="#h_01F2VGZBJD482DKY1J0DP1B46B" target="_self">How to choose between Uploaded and Streamed Recording</a>
Note: Streamed Recording is the default setting for all videoasks created after August 19, 2020. 
<h2>Change from Streamed Recording to Uploaded Recording</h2>
1. Click on Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360092036052/NBuploadstreamed1.png" alt="NBuploadstreamed1.png" width="475" height="224">
2. Click Settings
<img src="https://videoask.zendesk.com/hc/article_attachments/360092038052/2021-04-09_10-29-59.png" alt="2021-04-09_10-29-59.png">
3. Click on the Recording tab in the sidebar
<img src="https://videoask.zendesk.com/hc/article_attachments/360092028031/2021-04-09_10-30-47.png" alt="2021-04-09_10-30-47.png">
4. Select Uploaded
<img src="https://videoask.zendesk.com/hc/article_attachments/360092036252/NBuploadstreamed4.png" alt="NBuploadstreamed4.png" width="348" height="583">
5. When you're finished, click Done👌
<img src="https://videoask.zendesk.com/hc/article_attachments/360092036132/NBuploadstreamed6.png" alt="NBuploadstreamed6.png" width="379" height="636">
<h2 id="h_01F2VGYVQ5HTY2RBCABBMKSMYP">What is a Streamed Recording?</h2>
VideoAsk streams the video or voice recording and records it in real-time to the server. If the respondent does not accept the video, VideoAsk doesn't save the recording.
Streamed recordings rely on <a href="https://webrtc.org/">webRTC</a> to achieve in-browser video and audio capture.
<aside>
Note: Streamed recording is not yet implemented for threaded replies, only for initial responses.
</aside>
Why choose Streamed Recording?
<ul>
<li>Better respondent experience – no waiting time to upload.</li>
<li>Better reliability on slower connections/networks as the resolution and bitrate will downscale to avoid failed recordings.</li>
<li>Safari in-browser video recording is now fully supported.</li>
<li>HD recordings are also now achievable on iOS devices when the connection is good enough.</li>
</ul>
<h2 id="h_01F2VGZ36HGY22NBR5CD9F2RFA">What is an Uploaded Recording?</h2>
VideoAsk captures the video or voice recording of the respondent and uploads it when the respondent accepts the recording.
This method caches the recording on the respondents' device until it has been accepted via the browser's built-in <a href="https://developer.mozilla.org/en-US/docs/Web/API/MediaRecorder">Media Recorder</a>.
However, not all browsers have support for Media Recorder...
<ul>
<li>In-browser video capture is not supported on Safari Desktop yet (users can simply upload a video file from their computer).</li>
<li>In-browser video capture is not supported on Safari iOS yet (we use the iOS native camera app to capture video).</li>
<li>The native camera app on iOS does NOT allow HD size recordings to be uploaded to the browser. This results in low resolution (480x640) recordings submitted on iOS devices.</li>
<li>On supported browsers, recording happens locally using device resources such as disk space until the upload is completed.</li>
<li>Once a recording is complete, the user has to wait until the recording is uploaded.</li>
</ul>
NOTE: All creator videos are uploaded when they are created. Streamed Recording is only an option for respondents. 
<h2 id="h_01F2VGZBJD482DKY1J0DP1B46B">How to choose between Uploaded and Streamed Recording</h2>
What's the key difference between Uploaded and Streamed Recording?
<ul>
<li>Network speed is less relevant for Uploaded Recording, as it's just uploading a file from your device, not saving it as its being recorded.
</li>
<li>Streamed Recording always adjusts resolution and bitrate based on the user's device performance and the speed of their network connection.</li>
</ul>
Choose Uploaded Recording if:
<ul>
<li>You want to guarantee the highest quality recording from a given device</li>
<li>Your respondents can wait for their recording to upload</li>
<li>Your users can drop out due to slow upload</li>
<li>The internet connection can suddenly drop out</li>
<li>It's not a problem if your respondents on iOS are not able to record in HD</li>
</ul>
Example use cases: <a href="https://www.videoask.com/testimonials-2" target="_blank" rel="noopener">Video Testimonials</a>, Compilation Videos 
Choose Streamed Recording if: 
<ul>
<li>You want to optimize for reliability and user experience on slower networks</li>
<li>You want better browser support</li>
<li>You want HD recordings on iOS</li>
<li>You don't mind getting lower quality videos if the user has a worse connection</li>
</ul>
Example use cases: Feedback, Customer Support, <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">Lead Generation</a>
Note: Regardless of which option is used respondents will always have the opportunity to view and submit or reject a video after it is recorded.
=====================
One more thing... Respondents can always upload a pre-recorded video instead of recording within VideoAsk. 
In this case, the only limitation that we impose is a max file size of 200MB. Respondents can use this option if they want to send video files directly and by-pass any device/browser limitation. 
You'll find the upload button in the toolbar which appears at the top of the screen when a respondent chooses to respond via video.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360080511851/2020-12-23_13-24-26.png" alt="2020-12-23_13-24-26.png" width="394" height="165">

What's the difference between an Uploaded Recording and a Streamed Recording? 

If you want to use VideoAsk in your native mobile application, here's what you need to know.
Videoasks can be used in native mobile apps by loading them in WebViews. Just add the parameters and settings described below to your native app for an optimal experience with VideoAsk video and audio recordings.
<h1>General instructions</h1>
Add <code>?embed_type=native_app</code> to the videoask URL, for example <a href="https://www.videoask.com/fzejn44ix?embed_type=native_app" target="_blank" rel="noopener noreferrer" data-token-index="3" data-reactroot="">https://www.videoask.com/fzejn44ix?embed_type=native_app</a>
<h1>iOS instructions</h1>
Use a <code>WKWebView</code> with the following settings:
<ul>
<li>Set <code>allowsInlineMediaPlayback</code> to <code>true</code>: <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1614793-allowsinlinemediaplayback</a>
</li>
<li>Set <code>mediaTypesRequiringUserActionForPlayback</code> to <code>WKAudiovisualMediaTypeNone</code> : <a href="https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor">https://developer.apple.com/documentation/webkit/wkwebviewconfiguration/1851524-mediatypesrequiringuseractionfor</a>
</li>
</ul>
<h1>Android instructions</h1>
Use a <code>WebView</code> with the following settings:
<ul>
<li>Make sure that your app already has access to <code>RECORD_AUDIO</code>, <code>CAMERA</code> and <code>WRITE_EXTERNAL_STORAGE</code>, and request permissions if it doesn't</li>
<li>Set <code>webview.settings.javaScriptEnabled</code> to <code>true</code>
</li>
<li>You can override <code>webViewClient</code>'s <code>shouldOverrideUrlLoading</code> to return <code>true</code>
</li>
<li>You should override <code>webChromeClient</code>'s <code>onPermissionRequest</code> to automatically grant permissions</li>
</ul>
You can find a complete example <a href="https://github.com/theleftbit/videoask-webview/blob/master/app/src/main/java/com/theleftbit/videoaskweb/MainActivity.kt" target="_blank" rel="noopener">here</a>.
To detect that a videoask was completed, use the <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">Redirect to URL</a> feature to send users to a URL on completion, and listen to the URL change event.

Embed your videoask in native apps

What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. No forms, no chatbots—just you.
How does VideoAsk work?
Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_self">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.
What browsers are supported?
Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording) 
Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="https://help.videoask.com/hc/en-us/articles/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser. How long can a VideoAsk be?
Each videoask step can be up to 2 minutes long (unless you upload your own video).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.
Can I send multiple questions to people?
Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.
How can I share my videoask?
There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!
Can I remove VideoAsk branding?
Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.

Frequently asked questions

If you'd like to send people from your typeform to your videoask, read on to learn how to redirect your respondents from one to the other!
This guide creates a sequence starting with a typeform that ends with a videoask. This set-up will require being on a paid account for <a href="https://www.typeform.com/pricing/" target="_self">Typeform</a>.
If you would like to start and end on a typeform, you can learn how to build a flow that leads from a <a href="https://videoask.zendesk.com/hc/en-us/articles/360048038432" target="_self">typeform to a videoask and back to another typeform. </a>
<h2>Create your typeform </h2>
New to Typeform? Learn how to <a href="https://help.typeform.com/hc/en-us/articles/360029112492-My-first-typeform" target="_blank" rel="noopener">create your first typeform</a>.
You can build your typeform how you prefer, as long these questions are included:
1. Include a question asking for the respondent's name and make it required
2. Include a question asking for the respondent's email and make it required
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463611/TFVA1.png" alt="TFVA1.png">
<h2>Setup your videoask</h2>
As with your typeform, you can <a href="https://help.videoask.com/hc/en-us/articles/360035946652-My-first-videoask" target="_blank" rel="noopener">create a videoask</a> how you prefer. Just make sure to include these settings:
1. Go into Settings for your videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083417572/TFVA2.png" alt="TFVA2.png" width="410" height="162">
2. Turn on Collect contact details and make sure you're collecting Name and Contact
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463711/TFVA3.png" alt="TFVA3.png" width="406" height="503">
<h2>Generate your videoask link</h2>
1. Go to Share this videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463671/TFVA4.png" alt="TFVA4.png" width="327" height="164">
2. Add variables contact_name and contact_email under “Share your URL”
<img src="https://videoask.zendesk.com/hc/article_attachments/360065522351/image_19.png" alt="image_19.png" width="450" height="570">
3. Copy your videoask URL with the contact name and contact email variables
<h2>Edit your typeform's thank you screen</h2>
1. Edit the button link and paste the videoask share URL with the contact name and contact email variables. 
2. Now you will need to replace the “Jane Doe” name and email placeholders. To do so click + and select:
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li style="font-weight: 400;">
contact_name = recall information from question where NAME was asked
</li>
<li style="font-weight: 400;">
contact_email = recall information from question where EMAIL was asked
</li>
</ul>
</li>
</ul>
</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360083463691/TFVA5.png" alt="TFVA5.png" width="592" height="489">
5. Publish your typeform and everything should be ready!
<img src="https://videoask.zendesk.com/hc/article_attachments/360065331832/image_17.png" alt="image_17.png" width="259" height="83">
Make sure to test your sequence by opening your typeform and going through the process! 🙂
<h2>Keep in mind:</h2>
<ul>
<li style="font-weight: 400;">
Responses to questions in your typeform will appear in Typeform’s response panel
</li>
<li style="font-weight: 400;">
Video answers for the videoask will appear in your VideoAsk inbox
</li>
</ul>

Connect a typeform to a videoask 

Conditional logic can be used in <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoasks</a> to skip steps or take people down a different path depending on their answers to questions (ie "choose your own adventure").
Use conditional logic in conjunction with <a href="https://www.videoask.com/help/customization/360037987151-redirect-to-a-webpage" target="_blank" rel="noopener">URL redirect</a> to build funnels, surveys, or immersive experiences that are dependent on respondent choices. 
If you don't add logic, your videoask will flow linearly (i.e. step 1 -&gt; step 2 -&gt; step 3, etc). 
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091973952/2021-04-08_17-17-37.png" alt="2021-04-08_17-17-37.png"></h3>
To create conditions that take into account the answers to more than one step of your videoask, learn how to use <a href="https://videoask.zendesk.com/hc/en-us/articles/4403908690836" target="_blank" rel="noopener">advanced logic</a>!
Note: This article uses the Map view of the videoask builder. Conditional logic may be used with both builder views, but Map view visually displays your logic, whereas Linear view does not. Learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360059494771" target="_blank" rel="noopener">set a default and switch between builder views</a>.
<h2>Create a new step with logic</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360091968451/2021-04-08_17-00-01.png" alt="2021-04-08_17-00-01.png" width="541" height="173">
2. You have two ways to add a new step. Click and drag a node to create a new step with logic:
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091972251/2021-04-08_17-27-40.png" alt="2021-04-08_17-27-40.png"></h3>
Or click the + icon on your map in the relevant location: 
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091970411/2021-04-08_17-31-23.png" alt="2021-04-08_17-31-23.png"></h3>
Note: In order to use conditional logic, a <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">multiple choice, NPS, voice, or live call answer type</a> must be selected for the step where a logic jump will be made.
3. If you add a step in between current steps, you will be prompted to decide the logic when the step is created. Select which options from your previous step will jump to this step.
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091974932/2021-04-08_17-27-47.png" alt="2021-04-08_17-27-47.png"></h3>
4. Configure the answer of your step and that's it! Now you can see the flow of your new logic reflected in the builder map.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091975772/2021-04-08_17-41-10.png" alt="2021-04-08_17-41-10.png">
<h2>Change the logic of existing steps</h2>
You can change the logic of any existing steps by interacting with the map in your builder or within the step settings.
1. Click a step to edit it
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360091975952/2021-04-08_17-43-16.png" alt="2021-04-08_17-43-16.png"></h2>
2. Go to the Logic tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360091976172/2021-04-08_17-44-38.png" alt="2021-04-08_17-44-38.png">
3. Click an option to edit the logic
<img src="https://videoask.zendesk.com/hc/article_attachments/360091971891/2021-04-08_17-46-44.png" alt="2021-04-08_17-46-44.png">
4. From the dropdown menu you can select whether this option will lead to another step, the <a href="https://www.videoask.com/help/customization/360052540411-customize-the-end-screen-of-your-videoask" target="_blank" rel="noopener">end screen</a> or <a href="https://www.videoask.com/help/customization/360037987151-redirect-to-a-webpage" target="_blank" rel="noopener">redirect to a url</a>. Select one of these routes.
 <img src="https://videoask.zendesk.com/hc/article_attachments/360091971811/2021-04-08_17-46-27.png" alt="2021-04-08_17-46-27.png">
5. When you're finished editing the logic for this step, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360091971991/2021-04-08_17-51-26.png" alt="2021-04-08_17-51-26.png">
Once again your builder map will update to show your new logic:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091976432/2021-04-08_17-47-37.png" alt="2021-04-08_17-47-37.png">
<h2>Use the builder to create your logic</h2>
Our interactive builder lets you create, visualize, and test logic within the builder itself. Drag nodes to connect them to different steps. This will change their logic accordingly.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091977272/2021-04-08_18-00-02__1_.gif" alt="2021-04-08_18-00-02__1_.gif">
Test your logic within the builder by clicking on any of the videoask elements:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091977492/2021-04-08_18-03-38__1_.gif" alt="2021-04-08_18-03-38__1_.gif">

How to use conditional logic

If you're hoping to create a quiz or build a robust system to qualify leads or candidates, complex statements can help ensure you get (and give!) the right answers for an enormous number of scenarios.
<a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Conditional logic</a> is a useful tool to send respondents down different routes through your videoask depending on their answers. If you're hoping to take into account more than one answer to determine their path, this is where advanced logic steps in!
Advanced logic lets you create an unlimited number of if/then statements to assess a respondent's answers to <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">different steps</a> of your videoask before they are allowed to proceed.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/4403967606548/2021-07-21_18-10-05.png" alt="2021-07-21_18-10-05.png"></h2>
In the following example we will configure advanced logic for a survey of interested homebuyers. Depending on their answers to questions about their budget, priorities when choosing a home, and when they're looking to buy, we'll prompt them with four different calls to action.
<h2>Set up advanced logic</h2>
With this videoask, the first three steps are used to qualify a potential homebuyer. Depending on how these three questions are answered, we will offer to either a) set up a call with an agent, b) schedule a virtual tour of a listing, or c) view listings that fit their criteria.
Let's see how to set this up:
1. Click Build to open the videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/4403908644500/2021-07-20_17-46-48.png" alt="2021-07-20_17-46-48.png" width="503" height="146">
2. Click a step to edit it. Since we've already collected the necessary information from the first two steps, here I will be applying advanced logic to step 3.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403909507604/2021-07-20_18-42-32.png" alt="2021-07-20_18-42-32.png">
3. Go to the Logic tab
<img src="https://videoask.zendesk.com/hc/article_attachments/4403909535636/2021-07-20_18-43-39.png" alt="2021-07-20_18-43-39.png">
4. Toggle Advanced logic on
<img src="https://videoask.zendesk.com/hc/article_attachments/4403909542804/2021-07-20_18-44-36.png" alt="2021-07-20_18-44-36.png">
5. Now you will see a series of If/then statements for each option of this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403909582228/2021-07-20_18-45-42.png" alt="2021-07-20_18-45-42.png" width="501" height="788">
Note: Currently only "If x and y, then z" statements are allowed. 
6. Click the step number to Select which step you would like to include in your statement.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403919849108/2021-07-20_18-46-55.png" alt="2021-07-20_18-46-55.png" width="500" height="788">
Note: In this dropdown you will only see the steps in your videoask that support conditional logic. These include the multiple choice, NPS, voice, and live call <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a>. Advanced logic is supported with multiple select for multiple choice answers.
7. Select which answer to the step will be part of this statement.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403919908628/2021-07-20_18-53-06.png" alt="2021-07-20_18-53-06.png" width="501" height="709">
8. To add another condition to this statement, click the + icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403909715092/2021-07-20_18-56-28.png" alt="2021-07-20_18-56-28.png" width="501" height="711">
⚠️ Important: The conditions you create will be prioritized from top to bottom and the logic will follow the first condition a respondent matches with. Therefore, be sure to list the most important and complex statements first.
For example: Statement B has 2 conditions and is listed first. Statement D has 3 conditions (2 of which are identical to statement B) and is listed second. Although statement D is more rigorous, statement B will overrule statement D because it is ranked first, even when respondent behavior matches the conditions of statement D.
9. Repeat the process to select which steps and answers will be part of this statement.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920062740/2021-07-20_19-01-03.png" alt="2021-07-20_19-01-03.png" width="505" height="723">
10. Once you've set the "if" part of your statement, it's time to set the "then". Select the destination of your condition. As with traditional logic, your destination can be another step of your videoask or you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirect to a URL</a>.
In this example, when respondents state that they care most about location, have a mid range budget for their home and are looking to buy in the near future, we want to direct them to view our active listings.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920179348/2021-07-20_19-05-15.png" alt="2021-07-20_19-05-15.png">
11. Now you've just created your first complex logic jump! To create more, just repeat the process above for each condition you'd like to create.
In our example, a potential buyer with a very large budget, who cares a lot about architecture and is looking to buy ASAP is a very strong lead, so we want to give them option to book a virtual tour immediately.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920311700/2021-07-20_19-09-14.png" alt="2021-07-20_19-09-14.png">
And finally leads who have a solid budget for the market, who are price conscious and want to buy in the next 5-6 months we will match with a real estate agent and give them the option to schedule an appointment.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403927121044/2021-07-20_19-14-04.png" alt="2021-07-20_19-14-04.png">
12. Once you've set up all your statements, make sure to double check there are no gaps in your conditions. If you need more conditions, click + Add new condition.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920542868/2021-07-20_19-23-35.png" alt="2021-07-20_19-23-35.png">
13. If you have any unnecessary conditions, click the - icon to delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403927288084/2021-07-20_19-32-02.png" alt="2021-07-20_19-32-02.png" width="504" height="699">
14. Lastly, under Always jump to -&gt; choose a default logic jump for this step if none of the above conditions are met. 
In this example, I have created a unique condition for all respondents who are looking to buy a home in the next 6 months. All others I will simply ask for more details about what they're looking for with an open answer step and save their contact information for later.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920733972/2021-07-20_19-34-03.png" alt="2021-07-20_19-34-03.png">
15. When finished, click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/4403920756372/2021-07-20_19-37-30.png" alt="2021-07-20_19-37-30.png">
From the builder you'll now see what conditions have been set when you hover over a logic path. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4403978984724/2021-07-21_17-52-25.png" alt="2021-07-21_17-52-25.png">
A final tip: Be sure to go through the videoask flow in preview mode a few times to make sure everything is behaving the way you want it to!

Advanced logic

Want a quicker, friendlier way to schedule meetings and appointments? Embed your Calendly calendar in a videoask to book appointments in a video form, funnel, or your website's <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">welcome widget</a>. 
<a href="https://calendly.com/" target="_blank" rel="noopener">Calendly</a> is an online scheduling platform that can synchronize multiple calendars and display your availability on a single calendar. Select the calendar <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a> when creating a new videoask, and people will be able to book a meeting with you from directly within your videoask.
Here’s what people will see when you share a Calendly invite through VideoAsk:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092354411/2021-04-13_17-15-29.png" alt="2021-04-13_17-15-29.png">
Note: Use of this integration requires a Calendly account. Subscriptions are separate.
Don't use Calendly? You can also schedule meetings in a videoask using <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self" rel="undefined">Hubspot Meetings</a>, Squarespace's <a href="https://help.videoask.com/hc/en-us/articles/360044714231-Schedule-meetings-with-Acuity" target="_self" rel="undefined">Acuity Scheduling</a>, or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.
<h2>Use Calendly in your videoask</h2>
1. Click Build to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)
<img src="https://videoask.zendesk.com/hc/article_attachments/360092381592/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="522" height="165">
2. Click the + icon where you want to Add a new step
<img src="https://videoask.zendesk.com/hc/article_attachments/360092362571/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png">
3. <a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360092381632/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png">
4. By default the answer type will be set to Open Ended. Click the answer type to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092381612/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png">
5. Select Calendar from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092381672/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png">
6. You'll now be prompted to add your scheduling link to your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092362671/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png">
7. To get your <a href="https://help.calendly.com/hc/en-us/articles/223193448-Sharing-your-scheduling-link" target="_blank" rel="noopener">Calendly scheduling link</a>, go to your Calendly account and click Copy link.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092381812/2021-04-13_11-24-44.png" alt="2021-04-13_11-24-44.png">
8. Paste the link into the scheduling link field and click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360092362711/2021-04-13_11-17-13.png" alt="2021-04-13_11-17-13.png">
If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your calendar step, then the respondent's contact details will autofill when they book their appointment.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092355011/2021-04-13_17-20-36.png" alt="2021-04-13_17-20-36.png">
Note: Name and email address is the only information that can automatically be passed from VideoAsk to Calendly with a calendar booking. Because Calendly considers a phone number a custom field, even if this has been collected in your contact form it will not appear in the Calendly booking. 
If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.
Interested in charging people to book an appointment with you? Learn how to <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">create a paywall in your videoask with Stripe</a>.

Schedule meetings with Calendly

Would you like to use VideoAsk to schedule meetings? Embed your Hubspot Meetings link in a videoask for a quick and friendly method to book appointments.
<a href="https://www.hubspot.com/products/sales/schedule-meeting" target="_blank" rel="noopener">Hubspot Meetings</a> is a feature of Hubspot that offers a simple way to sync calendars and schedule meetings with a scheduling link. Note that you can use Hubspot Meetings in your videoask whether or not you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360052038332" target="_self">enabled the Hubspot integration</a>.
Here’s what people will see when you share a Hubspot Meetings link through VideoAsk:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092361331/2021-04-13_18-36-31.png" alt="2021-04-13_18-36-31.png">
Note: Use of this integration requires a Hubspot account. Subscriptions are separate.
Don't use Hubspot? You can also schedule meetings in a videoask with <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>, or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.
<h2>Use Hubspot Meetings in your videoask</h2>
1. Click Build to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)
<img src="https://videoask.zendesk.com/hc/article_attachments/360092359531/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="510" height="161">
2. Click the + icon where you want to Add a new step
<img src="https://videoask.zendesk.com/hc/article_attachments/360092379072/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png">
3. <a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360092379092/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png">
4. By default the answer type will be set to Open Ended. Click the answer type to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092359551/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png">
5. Select Calendar from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092359571/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png">
Now you’ll see a text field where you can paste your meeting link from one of the supported scheduling apps:
<img src="https://videoask.zendesk.com/hc/article_attachments/360092359591/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png">
6. To get your Hubspot Meetings link, go to your Hubspot account. Under Sales, click Meetings
<img src="https://videoask.zendesk.com/hc/article_attachments/360092379952/2021-04-13_18-25-26.png" alt="2021-04-13_18-25-26.png">
7. If you have an existing meeting, click Copy link or <a href="https://knowledge.hubspot.com/meetings-tool/create-a-meetings-link" target="_blank" rel="noopener">learn how to create a meeting</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360092379972/2021-04-13_18-26-53.png" alt="2021-04-13_18-26-53.png">
8.Back in VideoAsk, paste the link into the scheduling link field and click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360092361031/2021-04-13_18-31-11.png" alt="2021-04-13_18-31-11.png">
All done! People can now see your Hubspot Meetings calendar embedded in your videoask and book appointments with you.
If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your calendar step, then the respondent's contact details will autofill when they book their appointment.
Because VideoAsk does not currently separate the first and last name, the respondent will be prompted to enter their last name before confirming their appointment.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092380492/2021-04-13_18-34-01.png" alt="2021-04-13_18-34-01.png">
<h2>View appointment bookings in Hubspot</h2>
Once a respondent books an appointment, this will create a new contact in Hubspot and you will receive a notification of this event in your Hubspot account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094757791/2021-05-07_16-40-44.png" alt="2021-05-07_16-40-44.png">
The upcoming meeting and contact source will appear in the contact's timeline:
<img src="https://videoask.zendesk.com/hc/article_attachments/360094839032/2021-05-07_16-41-22.png" alt="2021-05-07_16-41-22.png">
If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.
Interested in charging people to book an appointment with you? Learn how to <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">create a paywall in your videoask with Stripe</a>.

Schedule meetings with Hubspot Meetings

Do you want to send a respondent to a webpage from a videoask? If you're on a paid plan you can redirect to a url from a button or upon completion of a step.
This could be a landing page, website, or of course another videoask! With <a href="https://help.videoask.com/hc/en-us/articles/360036299571-Use-Conditional-Logic" target="_blank" rel="noopener">conditional logic</a>, you can add multiple URL redirects depending on what answers are selected.
Note: This option will redirect respondents in the same window or tab and end their videoask "experience". To allow respondents to open a link in a new tab, put links in the overlay text.
<h2>Add a URL redirect</h2>
1. Click Build to open your videoask builder
<img src="https://videoask.zendesk.com/hc/article_attachments/360091852872/2021-03-29_16-42-01.png" alt="2021-03-29_16-42-01.png" width="490" height="146">
2. By default, each step of your videoask will proceed to the following step or the end screen (if it's the last step). You can see a visual of your current logic in the builder map:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846031/2021-03-29_16-44-18.png" alt="2021-03-29_16-44-18.png">
3. Click a step to edit it
<img src="https://videoask.zendesk.com/hc/article_attachments/360091852932/2021-03-29_16-44-18__1_.png" alt="2021-03-29_16-44-18__1_.png">
4. Go the Logic tab
<img src="https://videoask.zendesk.com/hc/article_attachments/360091852992/2021-03-29_16-46-24.png" alt="2021-03-29_16-46-24.png">
5. Here you can see and edit the logic of your videoask. Click a line to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846191/2021-03-29_16-49-30.png" alt="2021-03-29_16-49-30.png" width="397" height="729">
6. In the Redirect to a URL field, type or paste the URL you want to redirect your respondents to.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846291/2021-03-29_16-48-58.png" alt="2021-03-29_16-48-58.png" width="409" height="739">
7. Click Save
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846331/2021-03-29_16-53-58.png" alt="2021-03-29_16-53-58.png" width="405" height="737"></h2>
Click Done and you'll now see the URL redirect reflected on your builder map:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846411/2021-03-29_16-55-07.png" alt="2021-03-29_16-55-07.png">
<h2>Add variables to a URL redirect</h2>
<a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">Variables</a> allow you to track information in a URL. This means you can pass information, such as answers to your videoask or contact details from the contact form, when respondents are redirected to a URL.
1. To add variables to your URL redirect, type an "@" sign to bring up the variable menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846471/2021-03-29_16-58-18.png" alt="2021-03-29_16-58-18.png" width="420" height="764">
2. Select a variable from the menu. To add multiple values, type "&amp;" and "@" symbols to open the menu and add a second variable.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853432/2021-03-29_17-00-01.png" alt="2021-03-29_17-00-01.png" width="411" height="751">
3. Depending on where you will be redirecting respondents (ie a registration or search page), variables can be used in a variety of ways.
For example, here a respondent will be redirected to a Google search of the multiple choice option they select for step 4: 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846631/2021-03-29_17-02-21.png" alt="2021-03-29_17-02-21.png" width="396" height="713">
4. When you're satisfied with your variables, be sure to click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091846811/2021-03-29_17-03-44.png" alt="2021-03-29_17-03-44.png" width="511" height="478">
All done! Rinse and repeat for as many steps as you'd like to enable URL redirect on. 
Note: If you'd like to redirect respondents based on their answers using conditional logic, you will need to use multiple choice or NPS score <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer types</a>.
<h2>Redirect and pass contact information from one videoask to another</h2>
Do you want to redirect respondents from one videoask to another, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  
Using URL redirect variables, you'll need to match the contact fields of each videoask through these steps:
1. Copy the share URL of your second videoask (the one you want to redirect to)
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853792/2021-03-24_16-22-21.png" alt="2021-03-24_16-22-21.png" width="509" height="131">
2. In your first videoask, make sure a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled for at least one of the steps.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853852/2021-03-29_17-05-06.png" alt="2021-03-29_17-05-06.png" width="424" height="773">
3. In the Redirect to URL field, paste the link to your second videoask
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853892/2021-03-29_17-07-10.png" alt="2021-03-29_17-07-10.png" width="423" height="760">
4. At the end of the URL, type #contact_name= 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847231/2021-03-29_17-23-43.png" alt="2021-03-29_17-23-43.png" width="424" height="531">
5. Type an @ symbol and select Contact name from the list
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847271/2021-03-29_17-21-30.png" alt="2021-03-29_17-21-30.png" width="441" height="559">
6. After the Contact name variable, type &amp;contact_email=
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847311/2021-03-29_17-25-10.png" alt="2021-03-29_17-25-10.png" width="444" height="554">
7. Type an @ symbol and select Contact email from the list
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847371/2021-03-29_17-26-18.png" alt="2021-03-29_17-26-18.png" width="447" height="570">
8. Click Save
<img src="https://videoask.zendesk.com/hc/article_attachments/360091854152/2021-03-29_17-26-49.png" alt="2021-03-29_17-26-49.png" width="449" height="565">
That's it! Now the contact information entered into the first videoask...
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847531/2021-03-29_17-28-33.png" alt="2021-03-29_17-28-33.png">
...will end up in the second! 🤗
<img src="https://videoask.zendesk.com/hc/article_attachments/360091847611/2021-03-29_17-28-59.png" alt="2021-03-29_17-28-59.png">

Redirect to a webpage

To help you comply with privacy laws you can now enable a checkbox field in your contact forms. You can of course also use it for other consent related use cases too. 
 
<h2>Ask for consent on the contact form</h2>
1. Once logged into your VideoAsk account, select the videoask you’d like to share from the interactions panel.  
2. Select Settings for this videoask 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874271/Group_155.png" alt="Group_155.png" width="564" height="257"> 
3. Toggle ON Collect contact details and toggle ON Ask for consent. You can update the consent text to fit your use case!
<img src="https://videoask.zendesk.com/hc/article_attachments/360069119612/Group_168.png" alt="Group_168.png" width="293" height="401">
If you'd like to add a hyperlink to your consent text, you can include the following (making sure to update YOUR_URL and LINK TEXT:
<pre class="wysiwyg-text-align-left">&lt;a href="YOUR_URL"&gt;LINK TEXT&lt;/a&gt;</pre>
Example: &lt;a href="https://www.videoask.com/legal"&gt;read more here&lt;/a&gt;
 
You can also choose whether to make consent or any other field of your contact form is optional by checking the Required box next to each toggle.
TIP: Just below the toggle to Collect contact details, you can select after which step you'd like to collect that information. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid anonymous "human" answers to your videoask.
Note: If you'd like to collect consent without also collecting name and contact information, you can do that too! The consent form will appear in the videoask like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672052/Screen_Shot_2020-09-07_at_12.27.30_PM.png" alt="Screen_Shot_2020-09-07_at_12.27.30_PM.png" width="341" height="307">
4. Now, when someone views your videoask, they'll have the option to check the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874331/Screen_Shot_2020-09-07_at_12.08_3.png" alt="Screen_Shot_2020-09-07_at_12.08_3.png" width="578" height="288">
If someone does NOT give consent, they will not be able to continue onto the next step in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672232/Screen_Shot_2020-09-07_at_12.31.40_PM.png" alt="Screen_Shot_2020-09-07_at_12.31.40_PM.png" width="392" height="116">
5. Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067874311/Group_157.png" alt="Group_157.png" width="678" height="410">
6. When you <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your answers to a .csv or .xlsx file</a>, you'll see the field where consent is given as TRUE or N/A
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672/Screen_Shot_2020-09-07_at_12.47.51_PM.png" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="597" height="121">

 Add a consent checkbox to your contact form

If you’re looking for ways to schedule appointments with your respondents and collect payments through VideoAsk, we’ve got your back. You can now add your Acuity calendar link to videoask.
<a href="https://acuityscheduling.com/" target="_blank" rel="noopener">Acuity Scheduling</a> is an online scheduling tool that lets you share your availability and collect payments when clients or customers book appointments. 
Here’s what people will see when you share an Acuity scheduler through VideoAsk:
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092358371/2021-04-13_17-56-16.png" alt="2021-04-13_17-56-16.png"></h2>
Note: Use of this integration requires an Acuity account. Subscriptions are separate.
Don't use Acuity? You can also schedule meetings in a videoask with <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self" rel="undefined">Hubspot Meetings</a>, <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a> or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.
<h2>Use Acuity in your videoask</h2>
1. Click Build to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)
<img src="https://videoask.zendesk.com/hc/article_attachments/360092377752/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="434" height="136">
2. Click the + icon where you want to Add a new step
<img src="https://videoask.zendesk.com/hc/article_attachments/360092358391/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png">
3. <a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360092358471/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png">
4. By default the answer type will be set to Open Ended. Click the answer type to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092377792/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png">
5. Select Calendar from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092377912/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png">
6. You'll now be prompted to add your scheduling link to your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092358491/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png">
7. To get your scheduling link, go to your Acuity account and click Scheduling Page Link under Client Scheduling Page
<img src="https://videoask.zendesk.com/hc/article_attachments/360092358731/2021-04-13_17-43-07.png" alt="2021-04-13_17-43-07.png">
8. Click the Copy button to copy your scheduling link
<img src="https://videoask.zendesk.com/hc/article_attachments/360092358891/2021-04-13_17-43-07.png" alt="2021-04-13_17-43-07.png">
9. Back in VideoAsk, paste the link into the scheduling link field and click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360092378332/2021-04-13_17-58-20.png" alt="2021-04-13_17-58-20.png">
You’re all set! Now when you <a href="https://www.videoask.com/help/embed/360036300731-share-your-videoask" target="_blank" rel="noopener">share the link to this videoask</a> with people, they’ll be able to schedule meetings with you through Acuity.
Note: If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your Acuity calendar step, respondents will still need to reenter their contact details when they book an appointment.
If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.

Schedule meetings with Acuity

Looking for a simple and friendly way to schedule meetings and appointments? Embed your ScheduleOnce calendar in a videoask to book appointments in a video form or website <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">welcome widget</a>. 
<a href="https://www.oncehub.com/scheduleonce" target="_blank" rel="noopener">ScheduleOnce</a> is an online scheduling platform that synchronizes multiple calendars and displays your availability on a single calendar for easier meeting scheduling. 
Here’s what people will see when you share a ScheduleOnce invite through VideoAsk:
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092479292/2021-04-14_13-37-20.png" alt="2021-04-14_13-37-20.png"></h2>
Note: Use of this integration requires a ScheduleOnce account. Subscriptions are separate.
Don't use ScheduleOnce? You can also schedule meetings in a videoask with <a href="https://help.videoask.com/hc/en-us/articles/360044708591-Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a>, <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a> or <a href="https://www.videoask.com/help/integrations/360044714231-schedule-meetings-with-acuity" target="_self" rel="undefined">Acuity</a>.
<h2>Use ScheduleOnce in your videoask</h2>
1. Click Build to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)
<img src="https://videoask.zendesk.com/hc/article_attachments/360092479472/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="513" height="162">
2. Click the + icon where you want to Add a new step
<img src="https://videoask.zendesk.com/hc/article_attachments/360092479592/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png">
3. <a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click Continue
<img src="https://videoask.zendesk.com/hc/article_attachments/360092464371/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png">
4. By default the answer type will be set to Open Ended. Click the answer type to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092464411/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png">
5. Select Calendar from the dropdown menu
<img src="https://videoask.zendesk.com/hc/article_attachments/360092464491/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png">
6. You'll now be prompted to add your scheduling link to your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092464511/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png">
7. To get your scheduling link, go to your ScheduleOnce account and click Share a booking link under Schedule
<img src="https://videoask.zendesk.com/hc/article_attachments/360092479732/2021-04-14_13-28-33.png" alt="2021-04-14_13-28-33.png">
8. Click the Copy button to copy your scheduling link
<img src="https://videoask.zendesk.com/hc/article_attachments/360092479912/2021-04-14_13-28-50.png" alt="2021-04-14_13-28-50.png">
9. Back in VideoAsk, paste the link into the scheduling link field and click Done
<img src="https://videoask.zendesk.com/hc/article_attachments/360092465471/2021-04-14_13-47-43.png" alt="2021-04-14_13-47-43.png">
You’re all set! Now when you <a href="https://www.videoask.com/help/embed/360036300731-share-your-videoask" target="_blank" rel="noopener">share the link to this videoask</a> with people, they’ll be able to schedule meetings with you through ScheduleOnce.
Note: If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your ScheduleOnce calendar step, respondents will still need to reenter their contact details when they book an appointment.
If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.

Schedule meetings with ScheduleOnce

Do you want to send your Videoask data straight to a web app or URL?
If you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can set up Webhooks to receive notifications when messages are sent or received via your videoask.
<h2>What are Webhooks?</h2>
Webhooks are automatic notifications triggered by specific events. 
For VideoAsk, this event is a message from a respondent or the creator of a videoask. The notification containing the response data will be sent immediately to your Webhook URL.
Please note that Webhooks are an advanced feature intended for those who know how to work with them. We are unable to provide detailed instructions for code development or troubleshooting.
View our <a href="https://developers.videoask.com/#50000ed2-5e56-4747-b060-2dba7ef22991" target="_blank" rel="noopener">Webhook API documentation</a> to learn more.
<h3>When will my Webhook trigger?</h3>
Once enabled, a Webhook delivery will trigger once a videoask is completed or abandoned and all video and/or audio media is transcoded. A videoask is considered completed or abandoned when a respondent either:
a) Reaches the final step or end screen of your videoask
b) Closes the window or tab in which they are viewing your videoask
or
c) Remains idle on a step in your videoask for 1 hour or longer, in which case their session times out and their responses are submitted
Transcoding the video/audio files to .mp4 files and generating a thumbnail might take a couple of minutes, depending on quality of connection and size of the file (ie length of the recording). We will only send the Webhook once the transcoding process has finished.
<h2>How to set up Webhooks</h2>
1. Select the videoask you want to integrate with a Webhook and click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360091856652/2021-03-26_16-54-20.png" alt="2021-03-26_16-54-20.png" width="517" height="158">
2. In your Connect panel, select Webhooks
<img src="https://videoask.zendesk.com/hc/article_attachments/360079424152/2020-12-11_18-33-23.png" alt="2020-12-11_18-33-23.png" width="630" height="306">
3. Click Connect
<img src="https://videoask.zendesk.com/hc/article_attachments/360090796591/2021-03-26_16-58-33.png" alt="2021-03-26_16-58-33.png" width="598" height="337">
4. Type the address of your Target URL into the text field. You can use <a href="https://requestbin.com" target="_self">https://requestbin.com</a> to collect test submissions.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090797531/2021-03-26_17-12-33.png" alt="2021-03-26_17-12-33.png" width="599" height="453">
5. Toggle the switches to choose which events will trigger notifications and click Save.
<ul>
<li>
form_response is triggered when a videoask is completed/abandoned and all audio or video media has been transcoded </li>
<li>
form_response_transcribe triggers when a videoask has been completed or abandoned and all media has been transcribed</li>
<li>
form_author_message is triggered when a message is created by you, the videoask creator</li>
<li>
form_contact_message is triggered when a message is created by a contact</li>
<li>
form_contact_tagged is triggered when a tag is added to a contact</li>
<li>
form_contact_untagged is triggered when a tag is removed from a contact</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360090797451/2021-03-26_17-11-16.png" alt="2021-03-26_17-11-16.png" width="593" height="452">
6. By default the idle deadline time is set to 60 minutes. The idle deadline is the amount of time a respondent sits idle on a videoask (ie is on the videoask page but has not reached the final step). You can customize this between 15 and 240 minutes.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360090826332/2021-03-26_17-04-28.png" alt="2021-03-26_17-04-28.png" width="590" height="235"></h2>
7. To test your Webhook, click View delivieries
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360079578551/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png" width="626" height="168"></h2>
8. Click Send test response
<img src="https://videoask.zendesk.com/hc/article_attachments/360090797651/2021-03-26_17-18-07.png" alt="2021-03-26_17-18-07.png" width="622" height="315">
9. Now watch your notifications roll in! To copy any of the deliveries, click Copy code
<img src="https://videoask.zendesk.com/hc/article_attachments/360090797731/2021-03-26_17-19-14.png" alt="2021-03-26_17-19-14.png" width="622" height="315">
<h2>Add more Webhooks</h2>
If you want to add more Webhooks, just click Connect next to Add another Webhook, and repeat the steps above.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360090826072/2021-03-26_17-01-27.png" alt="2021-03-26_17-01-27.png" width="615" height="473"></h2>
<h2>Edit or delete a Webhook</h2>
If you want to change an existing Webhook or remove it completely:
1. Click Edit next to your Webhook.
<img src="https://videoask.zendesk.com/hc/article_attachments/360079578471/2020-12-11_18-42-41.png" alt="2020-12-11_18-42-41.png" width="625" height="168">
2. Make any desired changes and click Save to update your Webhook. Or click Delete this webhook to remove it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090826472/2021-03-26_17-09-20.png" alt="2021-03-26_17-09-20.png" width="575" height="449">

Add Webhooks to your videoasks

If you're ready to use VideoAsk with your own tool or app, there's a lot you can do using our API, <a href="https://www.videoask.com/help/integrations/add-webhooks-to-your-videoasks" target="_blank" rel="noopener">webhooks</a>, or learn how to <a href="https://www.videoask.com/help/embed/embed-your-videoask-in-native-apps" target="_blank" rel="noopener">embed videoasks in your native app</a>.
Our API is, of course, the most robust method. To find out if what you have in mind is possible, learn how to dynamically create videoasks and what data can be retrieved in our <a href="https://documenter.getpostman.com/view/291373/SWTEdwrG" target="_blank" rel="noopener">API documentation</a>.
<h2>Generate a Temporary API Token</h2>
1. From your user menu, click API
<img src="https://videoask.zendesk.com/hc/article_attachments/360088479332/2021-03-05_18-25-31.png" alt="2021-03-05_18-25-31.png" width="595" height="312">
2. To test our API with a temporary token, click Copy code
<img src="https://videoask.zendesk.com/hc/article_attachments/360088551091/2021-03-05_18-36-29.png" alt="2021-03-05_18-36-29.png" width="562" height="384">
If you need a new token, simply refresh the page to generate a new one.
<h2>Get API Credentials</h2>
1. If you've tested things out and you're ready for something a little more permanent, click Create a developer app
<img src="https://videoask.zendesk.com/hc/article_attachments/360088551351/2021-03-05_18-39-24.png" alt="2021-03-05_18-39-24.png" width="618" height="431">
2. Click + Register new app
<img src="https://videoask.zendesk.com/hc/article_attachments/360088551331/2021-03-05_18-40-47.png" alt="2021-03-05_18-40-47.png" width="609" height="228">
3. Enter your app details and click Create
<img src="https://videoask.zendesk.com/hc/article_attachments/360088551611/2021-03-05_18-42-28.png" alt="2021-03-05_18-42-28.png" width="523" height="634">
4. You'll now see your client_secret: make sure you copy it!
<img src="https://videoask.zendesk.com/hc/article_attachments/360088551531/2021-03-05_18-43-58.png" alt="2021-03-05_18-43-58.png" width="525" height="416">
5. There ya go. Now that your app is registered you can edit or delete it at any time and generate your own refresh tokens. Happy building! 😊
<img src="https://videoask.zendesk.com/hc/article_attachments/360088479772/2021-03-05_18-48-09.png" alt="2021-03-05_18-48-09.png" width="567" height="412">
Got more questions? Learn everything you need to know about our APIs in our <a href="https://documenter.getpostman.com/view/291373/SWTEdwrG" target="_blank" rel="noopener">API documentation</a>.

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