Experiencing problems? Try these troubleshooting steps.

Change or cancel my plan

Change is a constant in life and we understand if you need to change or cancel your plan. You can manage your plan within your VideoAsk account at any time.

If your usage of audio and video processing minutes fluctuates regularly, you can upgrade and downgrade your plan as often as you need if you're on one of our monthly plans. Check your current usage to see how many minutes you use a month.

Looking to delete your account instead? Check out our article on how to delete your VideoAsk account.

Note: These instructions only apply to plans purchased via our website. If you purchased your plan using the iOS app, you'll need to manage your plan and payment method via your Apple account.

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Change my plan

Cancel my plan

Change my plan

You can change your plan at any time from within your user dashboard under Plan & Billing.

1

Click Account & Org settings to open your user menu.

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2

From your user menu, select Plan & Billing.

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3

Here you'll see your current plan:

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4

To downgrade or upgrade your plan, drag the green slider to select how many minutes you'll need.

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5

Select Show yearly/monthly to switch between monthly and annual plans.

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6

Once you've made the desired changes with the slider, click the Upgrade or Downgrade button.

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7

Click Confirm to finalize the change to your plan. If you're upgrading, we'll charge the credit card we have on file for your account.

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Cancel my plan 

You can cancel your plan at any time from within your user dashboard under Plan & Billing.

1

Click Account & Org settings to open your user menu.

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2

From your user menu, select Plan & Billing.

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3

Here you'll see your current plan:

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4

Scroll down a little and click Cancel my subscription

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5

You'll be prompted to complete a videoask to finish the cancellation process. 

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6

Answer the short videoask to complete the cancellation process.

⚠️ Important: Make sure to complete the entire videoask to cancel your subscription. If you drop out before completing the cancellation videoask, your account will remain active.

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