Experiencing problems? Try these troubleshooting steps.

Add variables to a URL redirect

Variables allow you to track information in a URL. This means you can pass information, such as answers to your videoask or contact details from the contact form, when respondents are redirected to a URL (or another videoask!).

If you're not familiar with redirects, find out more about how to redirect a respondent to a webpage.

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Add variables to a URL redirect

Redirect and pass contact information from one videoask to another

Add variables to a URL redirect

1

To add variables to your URL redirect, type an "@" sign to bring up the variable menu.

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2

Select a variable from the menu. To add multiple values, type "&" and "@" symbols to open the menu and add a second variable.

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3

Depending on where you will be redirecting respondents (maybe a registration or search page), variables can be used in a variety of ways.

For example, here a respondent will be redirected to a Google search of the multiple choice option they select for step 4: 

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4

When you're happy with how your variables are looking, be sure to click Save.

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And that's it! Rinse and repeat for as many steps as you'd like to enable URL redirect on. 

Note: If you'd like to redirect respondents based on their answers using conditional logic, you will need to use multiple choice, voice, or NPS® answer types.

Redirect and pass contact information from one videoask to another

Do you want to redirect respondents from one videoask to another, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  

Using URL redirect variables, you'll need to match the contact fields of each videoask through these steps:

1

Copy the share URL of your second videoask (the one you want to redirect to).

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2

In your first videoask, make sure a contact form is enabled for at least one of the steps.

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3

In the Redirect to URL field, paste the link to your second videoask.

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4

At the end of the URL, type #contact_name= 

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5

Type an @ symbol and select Contact name from the list.

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6

After the Contact name variable, type &contact_email=

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7

Type an @ symbol and select Contact email from the list.

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8

Click Save.

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That's it! Now the contact information your respondent enters into the first videoask...

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...will end up in the second! 🤗

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