Experiencing problems? Try these troubleshooting steps.

Change the answer type for a videoask step

After you've created a videoask step and selected how you want people to respond, you can change the answer type to collect a different type of response or build a different flow. 

Note: You will not be able to change the answer type if you've already collected responses for a step. 

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Change the answer type

Change the answer type when you've already received responses

Change the answer type

1

From your VideoAsk account, select the videoask you want to edit from the left sidebar. Click Build to open the videoask builder.

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2

Click the step you'd like to edit.

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💡Tip: Hover over a step and click Answer for a sidebar shortcut to change the answer type.

3

Select your desired answer type from the dropdown menu in the right-hand sidebar.

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The answer type that is currently selected will display in preview mode.

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Change the answer type when you've already received responses

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If you've already collected responses and you'd like to change the answer type you can:

  • Delete responses collected for that videoask and then follow the above steps.
  • Duplicate the videoask step (the new step will not include any responses collected in the original step).
  • Duplicate your videoask (this will create a new share URL and will not include any responses collected in the original videoask).

    Note: Once deleted, responses cannot be restored. We recommend exporting or downloading responses before deleting them. 
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