<p><strong>After you've created a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">videoask step</a> and selected how you want people to respond, you can change the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a> to collect a different type of response or build a different flow. </strong></p>
<p><em>Note: You will not be able to change the answer type if you've already collected responses for a step. </em></p>
<h2>Change the answer type</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Login to your VideoAsk account and <strong>select</strong> the videoask you'd like to edit from the left-hand panel</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080493491/edit_answer_1.png" alt="edit_answer_1.png" width="548" height="463"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click <strong>Edit this videoask</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080369932/edit_answer_2.png" alt="edit_answer_2.png" width="323" height="169"></strong></p>
<div class="step"><span class="bigNum">3</span><p class="step">Select the step you'd like to edit and click <strong>Edit this step</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080493511/edit_answer_3.png" alt="edit_answer_3.png" width="526" height="422"></strong></p>
<div class="step"><span class="bigNum">4</span><p class="step">Go to the <strong>Answer</strong> tab</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080493531/edit_answer_5.png" alt="edit_answer_5.png" width="492" height="158"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Click the pull down menu under <strong>Select answer type</strong> to see your options and select how you'd like your respondents to answer.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360081164452/edit_answer_7.png" alt="edit_answer_7.png"></p>
<p>The answer type that is currently selected will display in the preview of your videoask to the right.</p>
<h2>Changing the answer type when you've already received responses</h2>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080369952/edit_answer_4.png" alt="edit_answer_4.png" width="522" height="351"></p>
<p>If you've already collected responses and you'd like to change the answer type you can:</p>
<ul>
<li>
<a href="/help/360051864991" target="_self">Delete responses</a> collected for that videoask</li>
<li>
<a href="/help/360043617452" target="_self">Duplicate your videoask</a> (this will create a new share URL and will not include any responses collected in the original videoask)</li>
</ul>

Change the answer type for a videoask step

<p><strong>Using the button or multiple choice <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer types</a> is a great way to allow respondents to navigate through your videoask. </strong></p>
<p><strong>But in doing so, you may receive many partial responses that clutter up your inbox. Skip data collection to avoid seeing and being notified of these responses. </strong></p>
<p>You can skip data collection for the following answer types:</p>
<ul>
<li>Button</li>
<li>Multiple-choice</li>
</ul>
<p>(Learn more about the <a href="/help/360054224932" target="_self">different answer types</a> you can choose for your videoask.)</p>
<h2>Turn off data collection when creating a new videoask step</h2>
<div class="step"><span class="bigNum">1</span><p class="step">First you'll need to <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">create a videoask step</a>. Record, upload, or select a video from the library for your new step.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080375732/2020-12-23_10-18-28.png" alt="2020-12-23_10-18-28.png" width="660" height="232"></p>
<div class="step"><span class="bigNum">2</span><p class="step">When you select the button or multiple choice answer type, you'll see the option to toggle on or off <strong>Skip data collection</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080375972/2020-12-23_10-21-56.png" alt="2020-12-23_10-21-56.png" width="611" height="619"></p>
<p>If the toggle is <strong>OFF</strong> responses will be collected for this step and they will appear in your inbox.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080373192/skip2.png" alt="skip2.png" width="557" height="101"></p>
<p>For example, in this 2-step videoask, responses for both steps can be seen:</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080496731/skip4.gif" alt="skip4.gif"></p>
<p>If the toggle is <strong>ON</strong> - responses will NOT appear in your inbox for this step. </p>
<p class="wysiwyg-text-align-center"><img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360080496711/skip1.png" alt="skip1.png" width="500" height="90"></p>
<p>For example, in this 2-step videoask (where <strong>Skip data collection</strong> is turned <strong>ON</strong> for step 1), only the response for step two will show in the inbox:</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080373312/skip5.png" alt="skip5.png"></p>
<p class="wysiwyg-text-align-left"><em>Note: You cannot retroactively collect data for a step. For example: if you turn off data collection midway through a videoask campaign and <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your responses as a .csv</a>, there will only be data for this step when data collection was turned on. </em></p>

Skip data collection for a videoask step

<p><strong>A videoask is made up of a step or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> and an optional <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a>. Depending on the answer type selected, the step can be interacted with or responded to in different ways. </strong></p>
<p>When <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step you will be prompted to select an answer type. By default the <strong>Open-ended</strong> answer type will be selected, but you can easily change it to any of the options below.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360091956811/2021-04-08_14-44-48.png" alt="2021-04-08_14-44-48.png"></p>
<p>Each answer type has its own configuration options, depending on its capabilities. Bear in mind that although respondents can choose from options allowed within the answer type, a response must be given for each step of your videoask (ie each step is "required").</p>
<p>If you have not yet collected responses, you can also <a href="/help/360054225192" target="_self">change the answer type</a> of an existing videoask step.</p>
<p class="wysiwyg-text-align-left"><em>Note: Only one answer type may be selected per step. You cannot combine answer types for a step.</em></p>
<h2>Open-ended</h2>
<p>Open-ended answers allow your respondents to leave a video, audio, or text response. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371332/answer2.png" alt="answer2.png" width="365" height="230"></p>
<p class="wysiwyg-text-align-left">Configuration options allow you to enable all, some, or only one of these response formats, and <a href="https://www.videoask.com/help/customization/360036298791-control-the-length-of-video-or-audio-answers" target="_blank" rel="noopener">set the time limit</a> for audio and video responses.</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956212/2021-04-08_14-48-05.png" alt="2021-04-08_14-48-05.png" width="445" height="350"></h2>
<h2>Voice</h2>
<p>This answer type prompts respondents to record their questions and automatically receive answers back, as though they are speaking to a <a href="/help/360060625711" target="_blank" rel="noopener">human chatbot</a>.</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094069271/2021-04-29_19-50-11.png" alt="2021-04-29_19-50-11.png" width="305" height="459"></h2>
<p>While their question is being recorded, AI technology uses categories and logic to match the respondent to the step of your videoask that best answers their question.</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094069071/2021-04-29_19-46-05.png" alt="2021-04-29_19-46-05.png" width="360" height="587"></h2>
<h2>Multiple-choice</h2>
<p>The multiple choice answer type is incredibly versatile. It can be used to collect ask simple Yes/No questions, as a navigational menu, or to create complex lead qualification funnels through polls and surveys. This is one of two answer types that can be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080494831/answer4.png" alt="answer4.png" width="412" height="261"></p>
<p class="wysiwyg-text-align-left">Multiple selection or option count labels can be enabled for better visibility on mobile if you have many multiple choice options. </p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091953291/2021-04-08_15-00-28.png" alt="2021-04-08_15-00-28.png" width="475" height="616"></h2>
<h2>Button</h2>
<p>This answer type gives you a single button with a customized call to action. It is useful as a navigational tool (ie for an introductory step) to allow respondents to review information or confirm they want to proceed before moving through your videoask. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371392/answer3.png" alt="answer3.png" width="446" height="125"></p>
<p class="wysiwyg-text-align-left">Because minimal information is collected with this answer type, <a href="https://www.videoask.com/help/how-it-works/360054225752-skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">data collection is turned off</a> by default.</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956572/2021-04-08_14-52-28.png" alt="2021-04-08_14-52-28.png" width="515" height="357"></h2>
<h2>Calendar</h2>
<p>The calendar answer type lets respondents view and book appointments on your calendar from directly within your videoask. Currently <a href="/help/360037038992" target="_self">Calendly</a>, <a href="/help/360044708591" target="_self">Hubspot Meetings</a>, <a href="/help/360044714231" target="_self">Acuity Scheduling</a>, and <a href="/help/360059849151" target="_blank" rel="noopener">ScheduleOnce</a> calendars are supported.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080494851/answer5.png" alt="answer5.png" width="447" height="547"></p>
<p class="wysiwyg-text-align-left">To embed a calendar in your videoask, simply copy and paste your calendar link. If a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled prior to a calendar step, respondents' details will automatically pass through to the appointment booking.</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958112/2021-04-08_15-09-53.png" alt="2021-04-08_15-09-53.png" width="413" height="343"></h2>
<h2>Net Promoter Score</h2>
<p>Use the NPS (Net Promoter Score) answer type to collect feedback from your respondents on a scale of 1 to 10. This answer type can also be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371452/answer7.png" alt="answer7.png" width="418" height="123"></p>
<p class="wysiwyg-text-align-left">NPS scale labels can be customized, however the numbers of the scale are fixed. Learn more about <a href="/help/360045666172" target="_self" rel="undefined">collecting NPS feedback</a> and check out our <a href="/help/360045619972" target="_self" rel="undefined">NPS VideoAsk Template</a>. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091955971/2021-04-08_15-24-49.png" alt="2021-04-08_15-24-49.png" width="454" height="286"></p>
<h2>File Upload</h2>
<p>The file upload answer type lets you collect files or images from your respondents with a customized call to action.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080371432/answer8.png" alt="answer8.png" width="436" height="173"></p>
<p class="wysiwyg-text-align-left">All file types are supported, so long as they are under 10MB!</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091959872/2021-04-08_15-29-34.png" alt="2021-04-08_15-29-34.png" width="465" height="234"></p>
<p><em>Tip: For files larger than 10MB use the "Open-ended" answer type and enable "Text" only. Then ask your respondents to send a link to their file.</em></p>
<h2>Payment</h2>
<p>The payment answer type can be used to create a paywall or <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">collect payments within your videoask using Stripe</a>. When this answer type is used respondents will be forced to pay the amount you have set before they can proceed through the rest of your videoask.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958772/2021-04-08_15-18-52.png" alt="2021-04-08_15-18-52.png" width="435" height="435"></p>
<p class="wysiwyg-text-align-left">The currency and payment amount can be set for each payment step. There is no additional surcharge or processing fee for payments processed in your videoask beyond those charged by Stripe.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091955191/2021-04-08_15-17-16.png" alt="2021-04-08_15-17-16.png" width="462" height="514"></p>

Answer Types

<p><strong>Conditional logic can be used in <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoasks</a> to skip steps or take people down a different path depending on their answers to questions (ie "choose your own adventure").</strong></p>
<p>Use conditional logic in conjunction with <a href="https://www.videoask.com/help/customization/360037987151-redirect-to-a-webpage" target="_blank" rel="noopener">URL redirect</a> to build funnels, surveys, or immersive experiences that are dependent on respondent choices.</p>
<p>If you don't add logic, your videoask will flow linearly (i.e. step 1 -&gt; step 2 -&gt; step 3, etc). </p>
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091973952/2021-04-08_17-17-37.png" alt="2021-04-08_17-17-37.png"></h3>
<p><em>Note: In order to use conditional logic, either <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">multiple choice or NPS answer types</a> must be selected for the step where a logic jump will be made. </em></p>
<h2><span style="font-weight: 400;">Create a new step with logic</span></h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091968451/2021-04-08_17-00-01.png" alt="2021-04-08_17-00-01.png" width="541" height="173"></p>
<div class="step"><span class="bigNum">2</span><p class="step">You have two ways to add a new step. <strong>Click and drag a node</strong> to create a new step with logic:</p></div>
<h3 class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091972251/2021-04-08_17-27-40.png" alt="2021-04-08_17-27-40.png"></span></h3>
<p>Or click the <strong>+ icon</strong> on your map in the relevant location: </p>
<h3 class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091970411/2021-04-08_17-31-23.png" alt="2021-04-08_17-31-23.png"></span></h3>
<div class="step"><span class="bigNum">3</span><p class="step">If you add a step in between current steps, you will be prompted to decide the logic when the step is created. <strong>Select which options</strong> from your previous step will jump to this step.</p></div>
<h3 class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091974932/2021-04-08_17-27-47.png" alt="2021-04-08_17-27-47.png"></span></h3>
<p class="wysiwyg-text-align-left">4. Configure the answer of your step and that's it! Now you can see the flow of your new logic reflected in the builder map.</p>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091975772/2021-04-08_17-41-10.png" alt="2021-04-08_17-41-10.png"></span></p>
<h2><span style="font-weight: 400;">Change the logic of existing steps</span></h2>
<p><span style="font-weight: 400;">You can change the logic of any existing steps by interacting with the map in your builder or within the step settings.</span></p>
<div class="step"><span class="bigNum">1</span><p class="step"><strong>Click</strong> a step to edit it</p></div>
<h2><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091975952/2021-04-08_17-43-16.png" alt="2021-04-08_17-43-16.png"></span></h2>
<div class="step"><span class="bigNum">2</span><p class="step">Go to the <strong>Logic</strong> tab</p></div>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091976172/2021-04-08_17-44-38.png" alt="2021-04-08_17-44-38.png"></span></p>
<div class="step"><span class="bigNum">3</span><p class="step"><strong>Click</strong> an option to edit the logic</p></div>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091971891/2021-04-08_17-46-44.png" alt="2021-04-08_17-46-44.png"></span></p>
<div class="step"><span class="bigNum">4</span><p class="step">From the dropdown menu you can select whether this option will lead to another step, the <a href="https://www.videoask.com/help/customization/360052540411-customize-the-end-screen-of-your-videoask" target="_blank" rel="noopener">end screen</a> or <a href="https://www.videoask.com/help/customization/360037987151-redirect-to-a-webpage" target="_blank" rel="noopener">redirect to a url</a>. <strong>Select</strong> one of these routes.</p></div>
<p><span style="font-weight: 400;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360091971811/2021-04-08_17-46-27.png" alt="2021-04-08_17-46-27.png"></span></p>
<div class="step"><span class="bigNum">5</span><p class="step">When you're finished editing the logic for this step, click <strong>Done</strong></p></div>
<p><span style="font-weight: 400;"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360091971991/2021-04-08_17-51-26.png" alt="2021-04-08_17-51-26.png"></strong></span></p>
<p><span style="font-weight: 400;">Once again your builder map will update to show your new logic:</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091976432/2021-04-08_17-47-37.png" alt="2021-04-08_17-47-37.png"></span></p>
<h2><span style="font-weight: 400;">Use the builder to create your logic</span></h2>
<p><span style="font-weight: 400;">Our interactive builder lets you create, visualize, and test logic within the builder itself. Drag nodes to connect them to different steps. This will change their logic accordingly.</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091977272/2021-04-08_18-00-02__1_.gif" alt="2021-04-08_18-00-02__1_.gif"></span></p>
<p><span style="font-weight: 400;">Test your logic within the builder by clicking on any of the videoask elements:</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091977492/2021-04-08_18-03-38__1_.gif" alt="2021-04-08_18-03-38__1_.gif"></span></p>

How to use conditional logic

<p><strong>Do you want to display a videoask on your website? Embed a videoask directly on your page with an iframe so site visitors can submit responses without leaving the site.</strong></p>
<p>You can embed many types of content (including videos) on a webpage using a little bit of iframe HTML code.</p>
<p>Embedding videoasks with this method will place the video in the midst of other content on your page, like this ⤵️ <iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fk17axeka?preview" width="100%" height="600px">
</iframe></p>
<p>If you're hoping to embed a videoask in the footer of your page or website, or to expand and collapse the videoask, learn how to embed a videoask widget.</p>
<h2>Embed a videoask on your page</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Share &amp; Embed</strong> </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360090780751/2021-03-26_09-14-16.png" alt="2021-03-26_09-14-16.png" width="498" height="148"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Go to the <strong>Embed</strong> tab</p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360090781051/2021-03-26_14-45-42.png" alt="2021-03-26_14-45-42.png" width="614" height="307"></strong></span></p>
<div class="step"><span class="bigNum">3</span><p class="step">Click <strong>Copy code</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360090811572/2021-03-26_14-46-12.png" alt="2021-03-26_14-46-12.png" width="332" height="383"></span></strong></p>
<div class="step"><span class="bigNum">4</span><p class="step"><strong>Paste</strong> the code into the html editor of your page </p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360090781391/2021-03-26_14-51-14.png" alt="2021-03-26_14-51-14.png" width="669" height="333"></strong></span></p>
<h2 class="wysiwyg-text-align-left"><span style="font-weight: 400;">Embed requirements</span></h2>
<p class="wysiwyg-text-align-left"><span style="font-weight: 400;">You can embed videoasks on almost any website, online store builder or CMS, so long as it allows you to insert custom code or edit the html code of pages. There are, however, some requirements for your embedded videoask to work smoothly:</span></p>
<ul>
<li class="wysiwyg-text-align-left"><span style="font-weight: 400;">Your site must be compatible with iframes </span></li>
<li class="wysiwyg-text-align-left"><span style="font-weight: 400;">Your website must have a valid SSL certificate (using https://). If we cannot detect a valid SSL certificate, we will display a "Reply" button on your embedded videoask instead of the answer prompts you have selected. This button will open the videoask in a new tab to ensure responses are submitted over a secure connection.</span></li>
<li class="wysiwyg-text-align-left"><span style="font-weight: 400;">Make sure to use the embed code provided in the app. Camera and microphone permissions are included in it that are essential for respondents to be able to record answers. Attempting to embed your videoask without using the embed code above could result in the recording process failing.</span></li>
</ul>
<h3><span style="font-weight: 400;">Use these step by step instructions for your website builder or CMS:</span></h3>
<p><a href="https://www.videoask-wix.com/" target="_blank" rel="noopener"><span style="font-weight: 400;">Embed a videoask on a Wix site</span></a></p>
<p><a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener"><span style="font-weight: 400;">Embed a videoask on a Squarespace site</span></a></p>
<p><a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener"><span style="font-weight: 400;">Embed a videoask on a WordPress site</span></a></p>
<h3>Change the videoask layout</h3>
<p>The default embed code generated in app will display the videoask at 100% of the page width, as allowed by the page's styling and design.</p>
<p>There is a break point built in at 1023 pixels that determines the layout of a videoask. If less than 1024 pixels are allowed, then a videoask will switch from split screen view (with buttons displayed to the right of the videoask) to mobile view (with buttons stacked on top of the video).</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360090814632/mceclip0.png" alt="mceclip0.png" width="732" height="274"></p>
<p>If you would like to force the mobile view for an iframe embedded videoask, change the width from <strong>100%</strong> to a numerical value <strong>less than 1024 pixels</strong> in the embed code. </p>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360090814812/2021-03-26_15-17-56.png" alt="2021-03-26_15-17-56.png" width="454" height="361"></span></p>
<p class="wysiwyg-text-align-left"><strong>I'm using 100% of the width and my embedded videoask is still showing a mobile layout.</strong></p>
<p class="wysiwyg-text-align-left"><span style="font-weight: 400;">If you're using the default code your videoask is still not showing a split screen view, this is likely because of other design elements on your page or site constraining the width. </span></p>
<p class="wysiwyg-text-align-left"><span style="font-weight: 400;">If your page has wide margins or sidebars, then there may not be enough space to display the video and buttons side by side.</span><span style="font-weight: 400;"> </span></p>
<p><strong>Do embedded videoasks affect load time?</strong></p>
<p><span style="font-weight: 400;">Because all the video content is hosted by us, embedded videoasks should not significantly affect the load speed of your site. </span></p>
<p><span style="font-weight: 400;">Load speed can, however, be affected by your geographic location when loading a videoask (ie relative proximity to our servers) as well as the method of embedding (iframe vs widget).</span></p>
<p><span style="font-weight: 400;">To test and compare this, please see our <a href="https://videoask-embed-example.netlify.app/" target="_blank" rel="noopener">page load speed test</a>.</span></p>
<p><span style="font-weight: 400;"><strong>Building your own app and want to use VideoAsk? Learn how to <a href="https://www.videoask.com/help/embed/360043110611-embed-your-videoask-in-native-apps" target="_blank" rel="noopener">embed a videoask in a native app</a>.</strong></span></p>
<p> </p>

Embed a videoask on a webpage

<p><strong>Do you want to send a respondent to a webpage from a videoask? If you're on a paid plan you can redirect to a url from a button or upon completion of a step.</strong></p>
<p>This could be a landing page, website, or of course another videoask! With <a href="/help/Use-Conditional-Logic" target="_blank" rel="noopener">conditional logic</a>, you can add multiple URL redirects depending on what answers are selected.</p>
<p><em>Note: This option will redirect respondents in the same window or tab and end their videoask "experience". To allow respondents to open a link in a new tab, put links in the overlay text.</em></p>
<h2>Add a URL redirect</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build </strong>to open your videoask builder</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091852872/2021-03-29_16-42-01.png" alt="2021-03-29_16-42-01.png" width="490" height="146"></p>
<div class="step"><span class="bigNum">2</span><p class="step">By default, each step of your videoask will proceed to the following step or the end screen (if it's the last step). You can see a visual of your current logic in the builder map:</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846031/2021-03-29_16-44-18.png" alt="2021-03-29_16-44-18.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><strong>Click</strong> a step to edit it</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091852932/2021-03-29_16-44-18__1_.png" alt="2021-03-29_16-44-18__1_.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">Go the <strong>Logic</strong> tab</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091852992/2021-03-29_16-46-24.png" alt="2021-03-29_16-46-24.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Here you can see and edit the logic of your videoask. <strong>Click</strong> a line to edit it.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846191/2021-03-29_16-49-30.png" alt="2021-03-29_16-49-30.png" width="397" height="729"></p>
<div class="step"><span class="bigNum">6</span><p class="step">In the <strong>Redirect to a URL</strong> field, type or paste the URL you want to redirect your respondents to.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846291/2021-03-29_16-48-58.png" alt="2021-03-29_16-48-58.png" width="409" height="739"></p>
<div class="step"><span class="bigNum">7</span><p class="step">Click <strong>Save</strong></p></div>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846331/2021-03-29_16-53-58.png" alt="2021-03-29_16-53-58.png" width="405" height="737"></h2>
<p>Click <strong>Done</strong> and you'll now see the URL redirect reflected on your builder map:</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846411/2021-03-29_16-55-07.png" alt="2021-03-29_16-55-07.png"></p>
<h2>Add variables to a URL redirect</h2>
<p><a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">Variables</a> allow you to track information in a URL. This means you can pass information such as answers to your videoask or contact details from the contact form when respondents are redirected to a URL.</p>
<div class="step"><span class="bigNum">1</span><p class="step">To add variables to your URL redirect, <strong>type an "@" sign</strong> to bring up the variable menu.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846471/2021-03-29_16-58-18.png" alt="2021-03-29_16-58-18.png" width="420" height="764"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select a variable from the menu. To add multiple values, type "<strong>&amp;</strong>" and "<strong>@</strong>" symbols to open the menu and add a second variable.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853432/2021-03-29_17-00-01.png" alt="2021-03-29_17-00-01.png" width="411" height="751"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Depending on where you will be redirecting respondents (ie a registration or search page), variables can be used in a variety of ways.</p></div>
<p>For example, here a respondent will be redirected to a Google search of the multiple choice option they select for step 4: </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846631/2021-03-29_17-02-21.png" alt="2021-03-29_17-02-21.png" width="396" height="713"></p>
<div class="step"><span class="bigNum">4</span><p class="step">When you're satisfied with your variables, be sure to click <strong>Save.</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091846811/2021-03-29_17-03-44.png" alt="2021-03-29_17-03-44.png" width="511" height="478"></p>
<p class="wysiwyg-text-align-left">All done! Rinse and repeat for as many steps as you'd like enable URL redirect on. </p>
<p class="wysiwyg-text-align-left"><em>Note: If you'd like to redirect respondents based on their answers using conditional logic, you will need to use multiple choice or NPS score <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer types</a>.</em></p>
<h2>Redirect and pass contact information from one videoask to another</h2>
<p>Do you want to redirect respondents from one videoask to another, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  </p>
<p>Using URL redirect variables, you'll need to match the contact fields of each videoask through these steps:</p>
<div class="step"><span class="bigNum">1</span><p class="step">Copy the share URL of your second videoask (the one you want to redirect to)</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853792/2021-03-24_16-22-21.png" alt="2021-03-24_16-22-21.png" width="509" height="131"></p>
<div class="step"><span class="bigNum">2</span><p class="step">In your first videoask, make sure a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled for at least one of the steps.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853852/2021-03-29_17-05-06.png" alt="2021-03-29_17-05-06.png" width="424" height="773"></p>
<div class="step"><span class="bigNum">3</span><p class="step">In the <strong>Redirect to URL</strong> field, paste the link to your second videoask</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853892/2021-03-29_17-07-10.png" alt="2021-03-29_17-07-10.png" width="423" height="760"></p>
<div class="step"><span class="bigNum">4</span><p class="step">At the end of the URL, type <strong>#contact_name=</strong> </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847231/2021-03-29_17-23-43.png" alt="2021-03-29_17-23-43.png" width="424" height="531"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Type an <strong>@</strong> symbol and select <strong>Contact name</strong> from the list</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847271/2021-03-29_17-21-30.png" alt="2021-03-29_17-21-30.png" width="441" height="559"></p>
<div class="step"><span class="bigNum">6</span><p class="step">After the <strong>Contact name</strong> variable, type <strong>&amp;contact_email=</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847311/2021-03-29_17-25-10.png" alt="2021-03-29_17-25-10.png" width="444" height="554"></p>
<div class="step"><span class="bigNum">7</span><p class="step">Type an @ symbol and select <strong>Contact email</strong> from the list</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847371/2021-03-29_17-26-18.png" alt="2021-03-29_17-26-18.png" width="447" height="570"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Click <strong>Save</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091854152/2021-03-29_17-26-49.png" alt="2021-03-29_17-26-49.png" width="449" height="565"></p>
<p class="wysiwyg-text-align-left">That's it! Now the contact information entered into the first videoask...</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847531/2021-03-29_17-28-33.png" alt="2021-03-29_17-28-33.png"></p>
<p class="wysiwyg-text-align-left">...will end up in the second! 🤗</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091847611/2021-03-29_17-28-59.png" alt="2021-03-29_17-28-59.png"></p>

Redirect to a webpage

<p><strong>Are you looking for a more personalized way to reach out to people online? A videoask is a video based form that allows you to start asynchronous video conversations with respondents.</strong></p>
<p>What can you do with a videoask? We've seen people use them to recruit and interview new team members, generate and qualify leads, collect video testimonials, coach clients, even create documentary films. Really the sky's the limit! <a href="check%20out%20what%20other%20users%20have%20done%20with%20VideoAsk!" target="_blank" rel="noopener">See for yourself</a>. 🙂</p>
<p>To get started quickly, you can try out one of our templates. To create your first videoask from scratch, read on...</p>
<h2><span style="font-weight: 400;">Create your first videoask</span></h2>
<div class="step"><span class="bigNum">1</span><p class="step"><strong>Log in</strong> to your VideoAsk account</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853371/2021-04-02_09-51-57.png" alt="2021-04-02_09-51-57.png"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click <strong>Create your 1st videoask</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360091859452/2021-04-02_09-53-29.png" alt="2021-04-02_09-53-29.png"></strong></p>
<div class="step"><span class="bigNum">3</span><p class="step">Give your videoask a name</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091859492/2021-04-02_10-03-58.png" alt="2021-04-02_10-03-58.png" width="641" height="342"></p>
<div class="step"><span class="bigNum">4</span><p class="step">Choose whether you want to <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a>. By default the contact form will be turned on, click the toggle to turn it off.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853431/2021-04-02_10-05-44.png" alt="2021-04-02_10-05-44.png" width="647" height="344"></p>
<p class="wysiwyg-text-align-left"><em>Note: If you do not enable a contact form, respondents will appear as <a href="https://www.videoask.com/help/how-it-works/360049311872-why-are-there-so-many-humans" target="_blank" rel="noopener">"Humans"</a> and you will not be able to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">reply to them</a>.</em><em><span style="font-weight: 400;"> </span></em></p>
<div class="step"><span class="bigNum">5</span><p class="step">Select which language you want to use for your videoask. This is the language of the prompts and interface text, not the <a href="https://www.videoask.com/help/video-audio/360048136592-turn-on-video-captions-in-your-videoask" target="_blank" rel="noopener">transcription and caption language</a>.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853511/2021-04-02_10-06-10.png" alt="2021-04-02_10-06-10.png" width="660" height="351"></p>
<p class="wysiwyg-text-align-left"><em><span style="font-weight: 400;">Note: These settings can always be updated later, so don't stress if you're not sure!</span></em></p>
<div class="step"><span class="bigNum">6</span><p class="step">Click <strong>Create videoask</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853551/2021-04-02_10-15-27.png" alt="2021-04-02_10-15-27.png" width="662" height="352"></p>
<div class="step"><span class="bigNum">7</span><p class="step">Now you'll be prompted to <a href="https://www.videoask.com/help/video-audio/360039602571-upload-a-video-or-gif" target="_blank" rel="noopener">select your video source</a>. For this article we will record a new video, but you can also upload a video or gif file, select from the Pexels or Giphy library, or record a screenshare.</p></div>
<p><span style="font-weight: 400;">To record a new video, click <strong>Webcam</strong>. </span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091859672/2021-04-02_10-16-38__2_.png" alt="2021-04-02_10-16-38__2_.png" width="662" height="352"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Before you can record, you'll need to give VideoAsk permission to use your camera and microphone. Click <strong>Request permissions</strong>. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853591/2021-04-02_10-21-39.png" alt="2021-04-02_10-21-39.png" width="566" height="302"></p>
<p class="wysiwyg-text-align-left"><span style="font-weight: 400;">Your browser should now show a pop-up window asking for permission to your camera and microphone. Click <strong>Allow</strong>.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853651/2021-04-02_10-22-48.png" alt="2021-04-02_10-22-48.png"></p>
<div class="step"><span class="bigNum">9</span><p class="step">Click the <strong>camera and microphone icons</strong> at the top of your screen to select which camera and microphone you want to use for your recording.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091859772/2021-04-02_10-31-16.png" alt="2021-04-02_10-31-16.png"></p>
<div class="step"><span class="bigNum">10</span><p class="step">If you need some help remembering what you want to say in your video, toggle on <strong>Notes</strong> and jot down a script or outline.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853691/2021-04-02_10-34-44.png" alt="2021-04-02_10-34-44.png"></p>
<p><span style="font-weight: 400;"><em>Tip: Often the most engaging videos are more natural, so we recommend working with a loose structure instead of writing out and reading an entire script!</em> </span></p>
<div class="step"><span class="bigNum">11</span><p class="step">Remember to make eye contact with the camera! When you're ready, click the red button to start recording.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091859892/2021-04-02_10-45-15.png" alt="2021-04-02_10-45-15.png"></p>
<p><span style="font-weight: 400;">You will receive a 3 second countdown before the recording begins:</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853731/2021-04-02_10-39-11.png" alt="2021-04-02_10-39-11.png"></p>
<p><span style="font-weight: 400;">Each video can be up 2 minutes long. A clock will count backwards at the bottom of your screen as you record to tell you how much time you have left.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853751/2021-04-02_10-41-25.png" alt="2021-04-02_10-41-25.png"></p>
<p><span style="font-weight: 400;">When you are finished recording, click the <strong>Red </strong>button.</span></p>
<p><em><span style="font-weight: 400;">Pro tip: You can also use the spacebar on your keyboard to start and stop recordings - this is very useful so you can keep looking at the camera until the very end!</span></em></p>
<div class="step"><span class="bigNum">12</span><p class="step">You'll now get the chance to preview your video footage. To save it and proceed, click <strong>Yes</strong>. To re-record, click <strong>No</strong>. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091859972/2021-04-02_10-42-18.png" alt="2021-04-02_10-42-18.png"></p>
<p class="wysiwyg-text-align-left"><em>Note: Re-recording does not use up your minutes. We count minutes only for videos that are transcoded and saved, either through recording or uploading an external file.</em></p>
<div class="step"><span class="bigNum">13</span><p class="step">If you would like to add any overlay text on top of your video, type it into the <strong>Overlay text</strong> box. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853811/2021-04-02_10-52-24.png" alt="2021-04-02_10-52-24.png"></p>
<p class="wysiwyg-text-align-left">Choose the <strong>overlay text size</strong> from the dropdown menu:</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091860032/2021-04-02_10-52-59.png" alt="2021-04-02_10-52-59.png"></p>
<p class="wysiwyg-text-align-left">Choose whether to <strong>Darken the video for text readability</strong> by clicking the toggle.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853911/2021-04-02_10-59-18.png" alt="2021-04-02_10-59-18.png"></p>
<p class="wysiwyg-text-align-left">Finally, choose whether you want your video to fit or fill the screen. If you choose to <strong>Fit video</strong>, the entire width will be shown. If you leave this setting off, your video will fill the screen, with the exact dimensions depending on screen size.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091860352/2021-04-02_12-44-23.png" alt="2021-04-02_12-44-23.png"></p>
<div class="step"><span class="bigNum">14</span><p class="step">When you're satisfied with your settings, click <strong>Continue</strong></p></div>
<p class="wysiwyg-text-align-center"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"> <span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360091860372/2021-04-02_12-49-52.png" alt="2021-04-02_12-49-52.png"></span></span></p>
<div class="step"><span class="bigNum">15</span><p class="step">You'll now be prompted to select an answer type for this step of your videoask. Each step may only have one <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a> (ie Open Ended or Multiple Choice, but not both). By default, each new step will use the Open Ended answer type. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091860072/2021-04-05_14-15-58.png" alt="2021-04-05_14-15-58.png"></p>
<p class="wysiwyg-text-align-left">Click the dropdown menu to select a different answer type.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853931/2021-04-05_14-19-07.png" alt="2021-04-05_14-19-07.png"></p>
<p class="wysiwyg-text-align-left">Each answer type has its own configuration options. Any changes you make will be automatically saved and reflected in the live builder.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091853991/2021-04-05_14-20-47.png" alt="2021-04-05_14-20-47.png"></p>
<p class="wysiwyg-text-align-left">You can also interact with the builder to see what your videoask flow looks like. This will not submit any responses.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091854011/2021-04-05_14-25-16__1_.gif" alt="2021-04-05_14-25-16__1_.gif"></p>
<div class="step"><span class="bigNum">16</span><p class="step">When you're done editing, click <strong>Done</strong>. </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091854031/2021-04-05_14-28-04.png" alt="2021-04-05_14-28-04.png"></p>
<p>That's it! You now have your first videoask. To view it in action and submit a test response, <strong>click your videoask link</strong>. Or, to preview your videoask without submitting any responses, click the <strong>Preview</strong> button next to it.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360091860232/2021-04-05_14-29-39.png" alt="2021-04-05_14-29-39.png"></p>
<p>Each videoask can have as many steps as you want in order to ask different types of questions, create funnels, or create a unique video experience.</p>
<p>To add more steps, learn how to create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a>. Or if you're ready to start getting responses, learn how to <a href="https://www.videoask.com/help/embed/360036300731-sharing-embedding-your-videoasks" target="_blank" rel="noopener">share or embed your videoask</a>.</p>

My first videoask

<p><strong>Want a quicker, friendlier way to schedule meetings and appointments? Embed your Calendly calendar in a videoask to book appointments in a video form, funnel, or your website's <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">welcome widget</a>. </strong></p>
<p><a href="https://calendly.com/" target="_blank" rel="noopener">Calendly</a> is an online scheduling platform that can synchronize multiple calendars and display your availability on a single calendar. Select the calendar <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a> when creating a new videoask, and people will be able to book a meeting with you from directly within your videoask.</p>
<p>Here’s what people will see when you share a Calendly invite through VideoAsk:</p>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360092354411/2021-04-13_17-15-29.png" alt="2021-04-13_17-15-29.png"></strong></p>
<p><em>Note: Use of this integration requires a Calendly account. Subscriptions are separate.</em></p>
<p><span class="wysiwyg-color-black">Don't use Calendly? You can also schedule meetings in a videoask using <a href="/help/Schedule-meetings-with-Hubspot-Meetings" target="_self" rel="undefined">Hubspot Meetings</a>, Squarespace's <a href="/help/Schedule-meetings-with-Acuity" target="_self" rel="undefined">Acuity Scheduling</a>, or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.</span></p>
<h2>Use Calendly in your videoask</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092381592/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="522" height="165"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click the <strong>+ icon</strong> where you want to <strong>Add a new step</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092362571/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click <strong>Continue</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092381632/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">By default the answer type will be set to Open Ended. <strong>Click the answer type</strong> to change it.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092381612/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Select <strong>Calendar</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092381672/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png"></p>
<div class="step"><span class="bigNum">6</span><p class="step">You'll now be prompted to add your scheduling link to your videoask. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092362671/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">To get your <a href="https://help.calendly.com/hc/en-us/articles/223193448-Sharing-your-scheduling-link" target="_blank" rel="noopener">Calendly scheduling link</a>, go to your Calendly account and click Copy link.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092381812/2021-04-13_11-24-44.png" alt="2021-04-13_11-24-44.png"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Paste the link into the scheduling link field and click <strong>Done</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092362711/2021-04-13_11-17-13.png" alt="2021-04-13_11-17-13.png"></p>
<p>If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your calendar step, then the respondent's contact details will autofill when they book their appointment.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092355011/2021-04-13_17-20-36.png" alt="2021-04-13_17-20-36.png"></p>
<p><em>Note: Name and email address is the only information that can automatically be passed from VideoAsk to Calendly with a calendar booking. Because Calendly considers a phone number a custom field, even if this has been collected in your contact form it will not appear in the Calendly booking. </em></p>
<p>If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.</p>
<p>Interested in charging people to book an appointment with you? Learn how to <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">create a paywall in your videoask with Stripe</a>.</p>

Schedule meetings with Calendly

<p><strong>Once you've <a href="/help/360035946652" target="_blank" rel="noopener">created</a> and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">shared your videoask</a>, you'll start seeing the responses rolling in! </strong></p>
<p>Checking your responses and replying to respondents is the best part of VideoAsk - it's where you really get to learn from and connect with your leads, customers, or students. 🤗</p>
<p>In your dashboard, you can view the responses you've received to each one of your videoasks. And, if you have <a href="/help/360040307492" target="_blank" rel="noopener">enabled a contact form</a> and the respondent left their contact details, you can reply to them with a video message!</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094249392/2021-04-30_18-31-56.png" alt="2021-04-30_18-31-56.png"></p>
<p>Bear in mind that responses will look different depending on the <a href="/help/360054224932" target="_blank" rel="noopener">answer types</a> you have used in your videoask, because each answer type collects a different type of data.</p>
<p>To view a summary of all your response data, you can <a href="/help/360045160871" target="_blank" rel="noopener">view it in the metrics tab</a> or download it at any time as a <a href="/help/360049684632" target="_blank" rel="noopener">.csv or .xlsx file</a>.</p>
<h2>View your videoask responses </h2>
<p>When you login, by default your interactions feed will be displayed. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587332/NBviewreply1.png" alt="NBviewreply1.png"></p>
<p>The interactions feed shows all the responses to all your videoasks, with the most recent responses at the top. The feed will automatically update when new response arrive, but to manually refresh it click the refresh icon.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564371/NBviewreply2.png" alt="NBviewreply2.png" width="380" height="357"></p>
<p>To view all the responses from a specific videoask, <strong>select</strong> it.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587352/NBviewreply3.png" alt="NBviewreply3.png" width="248" height="417"></p>
<p>This will open up your videoask inbox. If you have not yet received any responses, your inbox will give you options to access the videoask <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">settings</a>, <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_self">share</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_self">connect tools</a>, and <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">add more steps</a>.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092588112/NBviewreply4.png" alt="NBviewreply4.png"></p>
<p>Once you receive responses to your videoask, these will display in your inbox in the order they are received.</p>
<p><strong>Select </strong>a response to view it.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564391/NBviewreply5.png" alt="NBviewreply5.png"></p>
<p>If it is a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi step videoask</a>, click each step to view its answer.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564411/NBviewreply6.png" alt="NBviewreply6.png"></p>
<p>Click <strong>All interactions</strong> to return to the interactions feed.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564431/NBviewreply7.png" alt="NBviewreply7.png" width="294" height="564"></p>
<h2>Send a reply</h2>
<p>If the respondent has left their <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_self">contact details</a>, you can reply with a video to continue the conversation.</p>
<div class="step"><span class="bigNum">1</span><p class="step">To send a video reply, select the response you want to reply to and click <strong>Reply</strong> </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564451/NBviewreply8.png" alt="NBviewreply8.png"></p>
<div class="step"><span class="bigNum">2</span><p class="step">If you would like to use a script, toggle <strong>+ Notes</strong> to type any prompts you need to remember.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092564471/NBviewreply9.png" alt="NBviewreply9.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step">If you would like to respond with a <a href="/help/360043449452" target="_blank" rel="noopener">screenshare</a> instead of recording yourself, select <strong>Record your screen</strong> at the top of your screen</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587412/NBviewreply10.png" alt="NBviewreply10.png" width="352" height="123"></p>
<div class="step"><span class="bigNum">4</span><p class="step">When you're ready, click <strong>Record</strong> to start recording your video</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587432/NBviewreply11.png" alt="NBviewreply11.png"></p>
<p><em>Pro tip: Use the spacebar on your keyboard to start and stop recordings to make it easier to keep your eyes on the camera the entire way through!</em></p>
<div class="step"><span class="bigNum">5</span><p class="step">Preview your video. If you're happy with it, select <strong>Yes</strong>. If not, select <strong>No</strong> to re-record.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564491/NBviewreply12.png" alt="NBviewreply12.png" width="617" height="371"></p>
<div class="step"><span class="bigNum">6</span><p class="step">Add <strong>overlay text</strong> to your response if desired, including links.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587452/NBviewreply13.png" alt="NBviewreply13.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">If you include overlay text, you can choose the <strong>text size</strong>, when the <strong>text will appear</strong>, and whether to <strong>darken the video</strong> for better readability.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587472/NBviewreply14.png" alt="NBviewreply14.png"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Choose whether to send your video response as <strong>fit</strong> or <strong>fill</strong>. Fill videos will take up the entire frame, fit videos will show the entire width of the video.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587492/NBviewreply15.png" alt="NBviewreply15.png"></p>
<div class="step"><span class="bigNum">9</span><p class="step">Finally, choose the <a href="https://www.videoask.com/help/how-it-works/set-reply-answer-type" target="_self"><strong>Answer type</strong></a>. An <strong>Open answer</strong> lets a respondent reply to you with a text, audio or video message. If you don't want to allow them to reply, choose <strong>Button</strong> as the answer type and add button text and a link.</p></div>
<p class="wysiwyg-text-align-left"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564531/NBviewreply16.png" alt="NBviewreply16.png"></p>
<div class="step"><span class="bigNum">10</span><p class="step">When you are ready, click <strong>Send reply</strong></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092564551/NBviewreply20.png" alt="NBviewreply20.png" width="653" height="392"></p>
<p class="wysiwyg-text-align-left"><em>Note: Your reply may take a moment to upload, depending on the speed of your connection. <strong>Do not close your browser window or tab until the upload has finished</strong> or else your respondent may receive a reply with an empty video file.</em></p>
<p class="wysiwyg-text-align-left">Once you have sent your reply, it will appear in your conversation with your respondent.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092587572/NBviewreply21.png" alt="NBviewreply21.png"></p>
<p class="wysiwyg-text-align-left">...and your respondent will receive an email notification that you have replied to them!</p>

View your answers and reply to your respondents

<p><strong>Have you already created the perfect videoask? Wouldn’t it be nice to just repurpose it and start collecting new answers? The solution to this is simply duplicating your videoask. </strong></p>
<p>To duplicate a videoask:</p>
<div class="step"><span class="bigNum">1</span><p class="step">Click the three dots next to the videoask you want to duplicate.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360058002752/Duplicate_Dropdown.png" alt="Duplicate_Dropdown.png" width="300" height="779"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click <strong>Duplicate</strong>.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360058002792/Duplicate_Copy.png" alt="Duplicate_Copy.png"></p>
<p>The duplicate instantly shows up in the list of your videoasks as a copy of the original. </p>
<p>If you’re duplicating a multi step videoask, duplicating will copy all of its steps. However, duplicating doesn’t copy the answers you’ve already collected.</p>

Duplicate your videoask

<p><strong>Would you like to charge a fee before people book an appointment on your <a href="https://www.videoask.com/help/integrations/schedule-meetings-with-calendly" target="_blank" rel="noopener">calendar</a>? Or process a payment for a video coaching session directly within your videoask?</strong></p>
<p>With our <a href="http://stripe.com/" target="_blank" rel="noopener">Stripe</a> integration, you can now create a paywall and ask people to pay a fee before continuing through your videoask.</p>
<h2>Create a payment step</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">new videoask step</a></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080750411/2020-12-30_17-00-26.png" alt="2020-12-30_17-00-26.png" width="480" height="393"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select <strong>Payment</strong> as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080630192/2020-12-30_17-04-13.png" alt="2020-12-30_17-04-13.png" width="523" height="597"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><strong>Connect</strong> your Stripe account</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360080629472/2020-12-30_16-23-55.png" alt="2020-12-30_16-23-55.png"></p>
<p><em>Note: Once your Stripe account has been connected, it will be used as the default account for any payment answer type in other steps and videoasks.</em></p>
<div class="step"><span class="bigNum">4</span><p class="step">By default the currency will be set to USD. If you would like to change which currency your customers will be charged in, select the desired <strong>currency</strong> from the dropdown menu.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080752071/2020-12-30_17-10-24.png" alt="2020-12-30_17-10-24.png" width="524" height="529"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Enter the <strong>Value of item on sale</strong> to set the amount you would like to charge your respondents</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080632112/2020-12-30_17-10-45.png" alt="2020-12-30_17-10-45.png" width="538" height="544"></p>
<p class="wysiwyg-text-align-left"><em>Note: $0.50 (or the equivalent in each currency) is the minimum payment amount.</em></p>
<div class="step"><span class="bigNum">6</span><p class="step">Click <strong>Continue</strong> to save this step</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360080629792/2020-12-30_16-51-24.png" alt="2020-12-30_16-51-24.png"></p>
<p>That's it! Now your respondents will be forced to make a payment before they can proceed through the rest of your videoask.</p>
<h2 class="wysiwyg-text-align-center"><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360080763951/2020-12-30_17-49-51.png" alt="2020-12-30_17-49-51.png" width="612" height="325"></a></h2>
<h2>Delay when your payment field appears</h2>
<p>If you would like your respondents to view your video before they are prompted to make a payment, you can delay the appearance of the payment field.</p>
<div class="step"><span class="bigNum">1</span><p class="step">Go to <strong>Edit this videoask</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080647532/2020-12-30_18-06-14.png" alt="2020-12-30_18-06-14.png" width="533" height="188"></strong></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click<strong> Edit this step</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080766271/2020-12-30_18-05-06.png" alt="2020-12-30_18-05-06.png" width="382" height="504"></strong></p>
<div class="step"><span class="bigNum">3</span><p class="step">Select the<strong> Answer </strong>tab</p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080647572/2020-12-30_18-05-49.png" alt="2020-12-30_18-05-49.png" width="466" height="423"></strong></p>
<div class="step"><span class="bigNum">4</span><p class="step">Scroll to the bottom and enter the number of seconds to <strong>Delay interaction</strong></p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080766371/2020-12-30_18-02-14.png" alt="2020-12-30_18-02-14.png" width="607" height="732"></strong></p>
<p class="wysiwyg-text-align-left">Now when respondents view this step, the payment field will be greyed out until the interaction countdown expires.</p>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080766431/2020-12-30_18-02-46.png" alt="2020-12-30_18-02-46.png"></strong></p>
<h2><a href="https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform" target="_blank" rel="noopener">Disconnect your Stripe account</a></h2>
<p>If you would like to disconnect your Stripe and VideoAsk accounts, you will need to do so from your Stripe dashboard.</p>
<div class="step"><span class="bigNum">1</span><p class="step">Log in to your <a href="http://stripe.com/" target="_blank" rel="noopener"><strong>Stripe</strong></a> account</p></div>
<div class="step"><span class="bigNum">2</span><p class="step">Go to <strong>Settings</strong> and <strong>Authorized applications</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360080755091/2020-12-30_17-21-28.png" alt="2020-12-30_17-21-28.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Select <strong>VideoAsk</strong> and click <strong>Disconnect</strong></p></div>
<h2> </h2>
<p> </p>

Collect payments from your respondents with Stripe

<p> </p>
<p><strong>What is VideoAsk?</strong></p>
<p><span style="font-weight: 400;">VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the answers to roll in. </span><span style="font-weight: 400;">No forms, no chatbots—just you.</span></p>
<p><strong>How does VideoAsk work?</strong></p>
<p>Record yourself asking a question/s, and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio or text (as well as multiple choice or calendar selection), from their phone or computer. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video.<br><a href="/help/360035946652" target="_self">Here's</a> a full guide to making a videoask.</p>
<p><strong>How can I sign up for VideoAsk?</strong></p>
<p>You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.</p>
<p><strong>What kind of devices can I use?</strong></p>
<p>You can create videoasks using our <a href="https://www.videoask.com/app" target="_self">web-app</a> on your Windows, Mac computer or Android device or use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_self">native iPhone app</a>.</p>
<p><strong>What browsers are supported?</strong></p>
<p>Your audience can answer videoasks directly on all major browsers with some caveats on Safari and Chrome on iOS (which does not support audio recording)<br><br></p>
<p>Safari desktop does not currently support MediaRecorder API which we use for video capture. Safari iOS and some Android custom browsers will default to the native camera app for video uploads.</p>
<p>However, you can switch on <a href="/help/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser.<strong><br><br>How long can a VideoAsk be?</strong></p>
<p>Each videoask step can be up to 2 minutes long (unless you upload your own video).</p>
<p>Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on the Grow plan, you can increase the answer length up to 5 minutes.</p>
<p><strong>Can I send multiple questions to people?</strong></p>
<p>Yes! You can create a multi-step videoask, with sequential question. If you are on the GROW plan, you can add conditional logic to route respondents to different steps based on their multiple choice answer.</p>
<p><strong>How can I share my videoask?</strong></p>
<p>There are a few ways to share your videoask. Every one you create has its own URL, and anyone who clicks on that link can answer your videoask for as long as it's live.<br><br>You can also embed a videoask on your website as an iframe or as a <a href="https://www.videoask.com/embed-widget" target="_self">widget</a>. Learn more about sharing your videoask <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">here</a>!</p>
<p><strong>Can I remove VideoAsk branding?</strong></p>
<p>Yes, on our BRAND paid plan. See all of our plans <a href="https://www.videoask.com/pricing" target="_self">here</a>.</p>
<p> </p>

Frequently asked questions

<p><strong>Adding multiple steps to your videoask is a useful way to collect multiple video responses to different questions, create funnels or collect different types of information from your respondents. </strong></p>
<p>If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can add as many steps to your videoask as you want. Without logic, they will have a linear flow:</p>
<p><strong><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360093450932/2021-04-23_17-56-52.png" alt="2021-04-23_17-56-52.png"></span></strong></p>
<p>If you have multiple steps in your videoask <em>and</em> use the NPS score or multiple choice <a href="/help/360054224932" target="_blank" rel="noopener">answer types</a>, you can use <a href="/help/360036299571" target="_blank" rel="noopener">conditional logic</a> to create a "choose your own adventure" flow:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360093450972/2021-04-23_18-00-29.png" alt="2021-04-23_18-00-29.png"></p>
<p><em>Pro tip: If you use multiple steps in your videoask this gives you more options of where to <a href="/help/360040307492" target="_blank" rel="noopener">display a contact form</a>. Contact forms sit between steps, and can be <a href="/help/360056784112" target="_blank" rel="noopener">enabled on more than one step</a> (this is useful if you want to display a contact form depending on respondent behavior!). </em></p>
<h2><span style="font-weight: 400;">Add multiple steps to your videoask</span></h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder</p></div>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360093449192/2021-04-23_17-36-19.png" alt="2021-04-23_17-36-19.png" width="474" height="147"></span></p>
<div class="step"><span class="bigNum">2</span><p class="step">You have a couple of different methods to add additional steps to your videoask. Before or after any step, you can <strong>click the + icon</strong>:</p></div>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360093449292/2021-04-23_17-37-21.png" alt="2021-04-23_17-37-21.png"></span></p>
<p><span style="font-weight: 400;">Our builder is interactive, so you can also <strong>click and drag a node</strong> to create a new step:</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360093421431/2021-04-23_17-39-31__1_.gif" alt="2021-04-23_17-39-31__1_.gif"></span></p>
<div class="step"><span class="bigNum">3</span><p class="step">If you are using a multiple choice or NPS answer type, you will be prompted to choose the <a href="/help/360036299571" target="_blank" rel="noopener">logic</a> when people answer this step.</p></div>
<p>Select the desired options and click <strong>Continue</strong></p>
<p><strong><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360093421851/2021-04-23_17-41-26.png" alt="2021-04-23_17-41-26.png"></span></strong></p>
<p><strong><span style="font-weight: 400;">(This logic can always be updated later, so don't fret if you're not sure what flow you're after yet!)</span></strong></p>
<div class="step"><span class="bigNum">4</span><p class="step">This will now take you through the standard step creation process, starting with <a href="/help/360039602571" target="_blank" rel="noopener"><strong>selecting your video footage source</strong></a>:</p></div>
<p><span style="font-weight: 400;"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360093422131/2021-04-23_17-43-29.png" alt="2021-04-23_17-43-29.png"></strong></span></p>
<div class="step"><span class="bigNum">5</span><p class="step">Once you have selected or recorded your video and entered any desired overlay text, click <strong>Continue</strong></p></div>
<p class="wysiwyg-text-align-left"><em><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360093450332/2021-04-23_17-46-23.png" alt="2021-04-23_17-46-23.png"></strong></em></p>
<div class="step"><span class="bigNum">6</span><p class="step">By default the answer type will be set to Open Ended. If you would like to <a href="/help/360054224932" target="_blank" rel="noopener">use a different answer type</a>, <strong>select it from the dropdown menu</strong>.</p></div>
<p><em><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360093422351/2021-04-23_17-48-23.png" alt="2021-04-23_17-48-23.png"></strong></em></p>
<div class="step"><span class="bigNum">7</span><p class="step">You have now created another step to your videoask! Rinse and repeat until you’ve created the desired flow for your video form...</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360093451372/2021-04-23_18-11-56.png" alt="2021-04-23_18-11-56.png"></p>

Create a multi step videoask

<p><strong>Looking for a simple and friendly way to schedule meetings and appointments? Embed your ScheduleOnce calendar in a videoask to book appointments in a video form or website <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">welcome widget</a>. </strong></p>
<p><a href="https://www.oncehub.com/scheduleonce" target="_blank" rel="noopener">ScheduleOnce</a> is an online scheduling platform that synchronizes multiple calendars and displays your availability on a single calendar for easier meeting scheduling. </p>
<p>Here’s what people will see when you share a ScheduleOnce invite through VideoAsk:</p>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092479292/2021-04-14_13-37-20.png" alt="2021-04-14_13-37-20.png"></h2>
<p><em>Note: Use of this integration requires a ScheduleOnce account. Subscriptions are separate.</em></p>
<p><span class="wysiwyg-color-black">Don't use ScheduleOnce? You can also schedule meetings in a videoask with <a href="/help/Schedule-meetings-with-Hubspot-Meetings" target="_self">Hubspot Meetings</a>, <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a> or <a href="https://www.videoask.com/help/integrations/360044714231-schedule-meetings-with-acuity" target="_self" rel="undefined">Acuity</a>.</span></p>
<h2>Use ScheduleOnce in your videoask</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092479472/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="513" height="162"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click the <strong>+ icon</strong> where you want to <strong>Add a new step</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092479592/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click <strong>Continue</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092464371/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">By default the answer type will be set to Open Ended. <strong>Click the answer type</strong> to change it.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092464411/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Select <strong>Calendar</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092464491/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png"></p>
<div class="step"><span class="bigNum">6</span><p class="step">You'll now be prompted to add your scheduling link to your videoask. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092464511/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">To get your scheduling link, go to your ScheduleOnce account and click <strong>Share a booking link</strong> under <strong>Schedule</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092479732/2021-04-14_13-28-33.png" alt="2021-04-14_13-28-33.png"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Click the <strong>Copy </strong>button to copy your scheduling link</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092479912/2021-04-14_13-28-50.png" alt="2021-04-14_13-28-50.png"></p>
<div class="step"><span class="bigNum">9</span><p class="step">Back in VideoAsk, <strong>paste the link</strong> into the scheduling link field and click <strong>Done</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092465471/2021-04-14_13-47-43.png" alt="2021-04-14_13-47-43.png"></p>
<p>You’re all set! Now when you <a href="https://www.videoask.com/help/embed/360036300731-share-your-videoask" target="_blank" rel="noopener">share the link to this videoask</a> with people, they’ll be able to schedule meetings with you through ScheduleOnce.</p>
<p><em>Note: If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your ScheduleOnce calendar step, respondents will still need to reenter their contact details when they book an appointment.</em></p>
<p>If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.</p>

Schedule meetings with ScheduleOnce

<p><strong>Would you like to have a fully branded videoask? If you're on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand</a> plan, not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, you can also use your own domain in the url of your videoasks! </strong><span><strong><br><br></strong>By default, all videoask urls start with "videoask.com" followed by a random ending (called a "slug") of letters and numbers.</span></p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080847392/url_slug_example.png" alt="url_slug_example.png" width="402" height="64"></p>
<p><span>Domain whitelabeling allows you to mask the videoask.com portion of the url so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the url itself, not the slug.</span></p>
<h2 class="wysiwyg-text-align-center"><span><img src="https://videoask.zendesk.com/hc/article_attachments/360080959931/2021-01-05_15-25-46.png" alt="2021-01-05_15-25-46.png" width="438" height="65"></span></h2>
<p><span>To enable this, you will need to point your subdomain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your subdomain.</span><span></span></p>
<h2><span>Step 1: Add a CNAME record</span></h2>
<p>Custom domains can be used with any subdomain (ie whatever.mydomain.com), but currently are not supported for proxied domains.</p>
<p>Note, however, that the subdomain you use will only be able to display videoasks, not other types of content like your homepage or blog.</p>
<div class="step"><span class="bigNum">1</span><p class="step"><strong>Sign in</strong> to your account with your <strong>domain host provider</strong> (ie GoDaddy, HostGator, Bluehost, etc) </p></div>
<div class="step"><span class="bigNum">2</span><p class="step">Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called <strong>DNS Management</strong>, <strong>Name Server Management</strong>, or <strong>Advanced</strong> <strong>Settings,</strong> located in your <strong>CPanel</strong> or elsewhere within your provider's dashboard.</p></div>
<p><em>Learn how to add a CNAME record for: <a href="https://support.google.com/a/answer/47283?hl=en" target="_blank" rel="noopener">Google</a>, <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>, <a href="https://www.123-reg.co.uk/support/domains/how-do-i-set-up-a-cname-record-on-my-domain-name/" target="_blank" rel="noopener">123-reg</a></em></p>
<p><span><img src="https://videoask.zendesk.com/hc/article_attachments/360080979491/2021-01-05_17-25-56.png" alt="2021-01-05_17-25-56.png"></span></p>
<div class="step"><span class="bigNum">3</span><p class="step"><strong> Locate the CNAME records</strong> for the subdomain you want to use. You may already have one or more records resembling:</p></div>
<p><span><img src="https://videoask.zendesk.com/hc/article_attachments/360063636131/mceclip3.png" alt="mceclip3.png"></span></p>
<div class="step"><span class="bigNum">4</span><p class="step">If required, <strong>select</strong> which domain you want to add a CNAME record to</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080873872/2021-01-05_17-37-05.png" alt="2021-01-05_17-37-05.png" width="511" height="118"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Choose <strong>add a CNAME record.</strong> Enter the <strong>Name</strong> of the subdomain you want to use for your videoasks. </p></div>
<p class="wysiwyg-text-align-center"><em><span class="wysiwyg-color-black"><img src="https://videoask.zendesk.com/hc/article_attachments/360080873972/2021-01-05_17-36-27.png" alt="2021-01-05_17-36-27.png" width="461" height="195"></span></em></p>
<p><em>Note: Some domain providers will autofill the ending of your url. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double check your subdomain url to make sure you are adding the desired CNAME record.</em></p>
<div class="step"><span class="bigNum">6</span><p class="step">In the <strong>CNAME </strong>or<strong> "point to" </strong>field enter<span class="wysiwyg-color-black"> <strong>alias.videoask.com</strong></span></p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360080983891/2021-01-05_17-43-39.png" alt="2021-01-05_17-43-39.png" width="491" height="206"></p>
<p><em><span class="wysiwyg-color-black">Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.</span></em></p>
<div class="step"><span class="bigNum">5</span><p class="step">Click <strong>Save</strong> or <strong>Add CNAME Record</strong> </p></div>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360080983571/2021-01-05_17-32-53.png" alt="2021-01-05_17-32-53.png" width="467" height="200"></strong></p>
<p>That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.</p>
<p><strong>Note: It can take up to 24 hours for new DNS information to propagate. While your CNAME record has now been created, please wait up to 24 hours for the green light to activate in step 2.</strong></p>
<h2 class="wysiwyg-text-align-left">Step 2: Add a custom domain to your brand</h2>
<p class="wysiwyg-text-align-left">Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.</p>
<p class="wysiwyg-text-align-left"><span><strong><em>Note: This setting is only available in the web app.</em></strong></span></p>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open the videoask builder</p></div>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958411/2021-03-29_17-34-48.png" alt="2021-03-29_17-34-48.png" width="493" height="153"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click <strong>Settings</strong></p></div>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091961712/2021-03-29_17-35-21.png" alt="2021-03-29_17-35-21.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Under Branding, select a brand you and click <strong>Edit</strong> or <strong>+ Add brand</strong> if you want to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand</a></p></div>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958551/2021-03-29_17-37-10.png" alt="2021-03-29_17-37-10.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step"><strong>Enter</strong> <strong>the subdomain</strong> you want to use for the url of your videoasks (the same subdomain you just added a CNAME record for).</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958611/2021-03-29_17-43-33.png" alt="2021-03-29_17-43-33.png" width="388" height="431"></p>
<div class="step"><span class="bigNum">5</span><p class="step">If you would like to choose your own favicon (the icon that displays in a browser tab), click <strong>Upload</strong> or drag and drop your icon file.</p></div>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091961972/2021-03-29_17-50-26.png" alt="2021-03-29_17-50-26.png" width="531" height="419"></p>
<div class="step"><span class="bigNum">6</span><p class="step">Click <strong>Save changes</strong></p></div>
<p class="wysiwyg-indent1 wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958651/2021-03-29_17-50-58.png" alt="2021-03-29_17-50-58.png" width="528" height="642"></p>
<p class="wysiwyg-indent1">While things are being set up, a yellow dot will display next to your custom domain name.</p>
<p class="wysiwyg-indent1">Once we are able to detect that your subdomain resolves to <span class="wysiwyg-color-black"><strong>alias.videoask.com </strong>(ie that the two subdomains are talking to each other)</span><span class="wysiwyg-color-black">, </span>the status will be change to green and you're ready to rock!</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958691/mceclip1.png" alt="mceclip1.png" width="540" height="313"></p>
<p class="wysiwyg-text-align-left"><em>Note: Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. </em></p>
<h2 class="wysiwyg-text-align-left">SSL Certificates</h2>
<p>An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.</p>
<p><strong>To trigger the creation of an SSL certificate:</strong></p>
<div class="step"><span class="bigNum">1</span><p class="step">Follow the steps above and wait until the custom domain status shows green.</p></div>
<div class="step"><span class="bigNum">2</span><p class="step">Load a videoask with this brand.</p></div>
<p>That's it! All videoasks with your brand will now have a securely branded url (ie https://whatever.mydomain.com/jdontjik).</p>
<h2>Custom Domain Content</h2>
<p>Once whitelabeled, no other content aside from branded videoasks can be served or displayed on your custom domain.</p>
<p>Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect url.</p>

Domain Whitelabeling

<p><strong>This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses <a href="/help/Use-Conditional-Logic" target="_self">conditional logic</a> and the <a href="/help/360045666172" target="_self">NPS Answer type</a> which are only available on the <a href="https://www.videoask.com/pricing" target="_self">paid plans</a>.</strong></p>
<p> </p>
<div class="step"><span class="bigNum">1</span><p class="step">Create your steps (6 in total)</p></div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: RATING</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490592/Steps_for_HC.001.jpeg" alt="Steps_for_HC.001.jpeg">Video: </strong>a brief introduction, explanation of why you’re collecting this information, and the question!</p>
<h3><em>“Hello! I’m [name] from [business] and we would love to get your feedback so we can improve our [product/service]. On a scale of zero to ten, how likely are you to recommend [business] to a friend or colleague?”</em></h3>
<p><strong>Answer type: </strong>NPS <br>(edit labels if you’d like, or leave as “not likely at all” and “very likely”)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: TO DETRACTORS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490552/Steps_for_HC.002.jpeg" alt="Steps_for_HC.002.jpeg">Video</strong>: Ask detractors (those who rated 0-6) for more information</p>
<h3><em>“Sorry to hear that. Would you mind giving us some information as to why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center"> STEP 3: TO PASSIVES</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061490612/Steps_for_HC.003.jpeg" alt="Steps_for_HC.003.jpeg">Video: </strong>Ask passives (those who rated 7-8) for more information</p>
<h3><em>“Sounds like you’re not 100% sure. Would you mind explaining a little bit more why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 4: TO PROMOTERS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646631/Steps_for_HC.004.jpeg" alt="Steps_for_HC.004.jpeg">Video: </strong>Ask promoters (those who rated 9-10) for more information</p>
<h3><em>“That’s great to hear! Can you tell us why you chose that score?”</em></h3>
<p><strong>Answer type: </strong>Open <br>(choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: FOLLOW UP</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646851/Steps_for_HC.005.jpeg" alt="Steps_for_HC.005.jpeg">Video: </strong>Say thank you and request contact information for potential follow up</p>
<h3><em>"Thank you so much for your feedback. We may be interested in following up with you to learn more about what you think. Would you be open to receiving a video reply from us? If so, please include your contact information on the following page.”</em></h3>
<p><strong>Answer type: </strong>Choice <br>(2 options: “YES” and “NO”)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 6: CONTACT DETAILS</h3>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061646751/Steps_for_HC.006.jpeg" alt="Steps_for_HC.006.jpeg">Video: </strong>Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here. <br><strong>Answer type: </strong>Choice <br>(only ONE option to create a “button”: “Share my contact info”)</p>
<p> </p>
<div class="step"><span class="bigNum">2</span><p class="step">Apply logic to STEP 1:</p></div>
<p class="wysiwyg-indent5">If 0-6 jump to <strong>STEP 3</strong><br>If 7-8 jump to <strong>STEP 4</strong><br>If 9-10 jump to <strong>STEP 5</strong></p>
<h2 class="wysiwyg-text-align-center"> <img src="https://videoask.zendesk.com/hc/article_attachments/360061586172/nps_logic_3.png" alt="nps_logic_3.png" width="220" height="600">
</h2>
<div class="step"><span class="bigNum">3</span><p class="step">Apply logic to STEPS 2, 3, and 4:</p></div>
<p class="wysiwyg-indent5">Always Jump to <strong>STEP 5</strong></p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061586152/nps_logic_2.png" alt="nps_logic_2.png"></h2>
<div class="step"><span class="bigNum">4</span><p class="step">Apply logic to STEP 5:</p></div>
<p class="wysiwyg-indent5">If YES jump to <strong>STEP 6</strong><br>If NO jump to <strong>END</strong></p>
<p class="wysiwyg-text-align-center"><img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/360061586132/nps_logic_1.png" alt="nps_logic_1.png" width="221" height="145"> </p>
<div class="step"><span class="bigNum">5</span><p class="step">Turn on Collect Contact Details</p></div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360061647791/Group_104.png" alt="Group_104.png" width="363" height="130"></p>
<ul>
<li>Toggle Collect contact details to <strong>ON</strong> and update Collect contact details after step…<strong> to STEP 6</strong>
</li>
</ul>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360061492112/image_8.png" alt="image_8.png" width="419" height="460"></strong></p>
<div class="step"><span class="bigNum">6</span><p class="step">Now you’re ready to share your NPS videoask!</p></div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>

NPS VideoAsk Template

<p><strong>If you’re looking for ways to schedule appointments with your respondents and collect payments through VideoAsk, we’ve got your back. You can now add your Acuity calendar link to videoask.</strong></p>
<p><a href="https://acuityscheduling.com/" target="_blank" rel="noopener">Acuity Scheduling</a> is an online scheduling tool that lets you share your availability and collect payments when clients or customers book appointments. </p>
<p>Here’s what people will see when you share an Acuity scheduler through VideoAsk:</p>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092358371/2021-04-13_17-56-16.png" alt="2021-04-13_17-56-16.png"></h2>
<p><em>Note: Use of this integration requires an Acuity account. Subscriptions are separate.</em></p>
<p><span class="wysiwyg-color-black">Don't use Acuity? You can also schedule meetings in a videoask with <a href="/help/Schedule-meetings-with-Hubspot-Meetings" target="_self" rel="undefined">Hubspot Meetings</a>, <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a> or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.</span></p>
<h2>Use Acuity in your videoask</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092377752/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="434" height="136"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click the <strong>+ icon</strong> where you want to <strong>Add a new step</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092358391/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click <strong>Continue</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092358471/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">By default the answer type will be set to Open Ended. <strong>Click the answer type</strong> to change it.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092377792/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Select <strong>Calendar</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092377912/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png"></p>
<div class="step"><span class="bigNum">6</span><p class="step">You'll now be prompted to add your scheduling link to your videoask. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092358491/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">To get your scheduling link, go to your Acuity account and click <strong>Scheduling Page Link</strong> under Client Scheduling Page</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092358731/2021-04-13_17-43-07.png" alt="2021-04-13_17-43-07.png"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Click the <strong>Copy </strong>button to copy your scheduling link</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092358891/2021-04-13_17-43-07.png" alt="2021-04-13_17-43-07.png"></p>
<div class="step"><span class="bigNum">9</span><p class="step">Back in VideoAsk, <strong>paste the link</strong> into the scheduling link field and click <strong>Done</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092378332/2021-04-13_17-58-20.png" alt="2021-04-13_17-58-20.png"></p>
<p>You’re all set! Now when you <a href="https://www.videoask.com/help/embed/360036300731-share-your-videoask" target="_blank" rel="noopener">share the link to this videoask</a> with people, they’ll be able to schedule meetings with you through Acuity.</p>
<p><em>Note: If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your Acuity calendar step, respondents will still need to reenter their contact details when they book an appointment.</em></p>
<p>If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.</p>

Schedule meetings with Acuity

<p><strong>If you'd like to reuse videos across multiple videoasks, you don't have to re-upload them each time (and eat up your minutes!) </strong></p>
<p>Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask or step.</p>
<p><em>Note: Anyone with access to your <a href="https://www.videoask.com/help/account-management/teams-and-organizations" target="_blank" rel="noopener">Organization</a> will also have access to the same media library.</em></p>
<h2>Add a video from your library to a new step or videoask</h2>
<div class="step"><span class="bigNum">1</span><p class="step">When <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step, choose <strong>Upload a video</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663491/2021-02-25_19-39-10.png" alt="2021-02-25_19-39-10.png" width="601" height="320"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select the <strong>Videos</strong> tab</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663551/2021-02-25_19-39-15.png" alt="2021-02-25_19-39-15.png" width="642" height="342"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Now you will see all the videos in your media library.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663611/2021-02-25_19-39-21.png" alt="2021-02-25_19-39-21.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">Search a video by transcript to find the right one. <strong>Click</strong> the video to add it to your step. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597652/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Click <strong>Next step</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663651/2021-02-25_19-56-29.png" alt="2021-02-25_19-56-29.png"></p>
<h2>Manage your videos</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click the letter icon to open your user menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597272/2021-02-25_19-34-01.png" alt="2021-02-25_19-34-01.png" width="554" height="295"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select <strong>Media Library</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597292/2021-02-25_19-34-21.png" alt="2021-02-25_19-34-21.png" width="391" height="701"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Here you will see all the videos in your account. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png"></p>
<p><strong>Click</strong> a video to watch it.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step"><strong>Search</strong> the transcript of the videos to quickly find the one you're looking for</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Click <strong>Upload</strong> to add more videos to your media library</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png"></p>
<div class="step"><span class="bigNum">6</span><p class="step">To delete a video, click the <strong>Trash can</strong> icon</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="525" height="404"></p>
<p>Then confirm your decision by typing <strong>DELETE FOREVER </strong>and click <strong>Yes, delete it</strong></p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425"></p>
<p><em>Note: You will be unable to delete any videos that are currently being used in a videoask.</em></p>
<p> </p>

Manage your media library

<p><strong>Would you like to use VideoAsk to schedule meetings? Embed your Hubspot Meetings link in a videoask for a quick and friendly method to book appointments.</strong></p>
<p><a href="https://www.hubspot.com/products/sales/schedule-meeting" target="_blank" rel="noopener">Hubspot Meetings</a> is a feature of Hubspot that offers a simple way to sync calendars and schedule meetings with a scheduling link. Note that you can use Hubspot Meetings in your videoask whether or not you have <a href="/help/360052038332" target="_self">enabled the Hubspot integration</a>.</p>
<p>Here’s what people will see when you share a Hubspot Meetings link through VideoAsk:</p>
<p><span class="wysiwyg-color-black"><img src="https://videoask.zendesk.com/hc/article_attachments/360092361331/2021-04-13_18-36-31.png" alt="2021-04-13_18-36-31.png"></span></p>
<p><em>Note: Use of this integration requires a Hubspot account. Subscriptions are separate.</em></p>
<p>Don't use Hubspot? You can also schedule meetings in a videoask with <a href="https://www.videoask.com/help/integrations/360037038992-schedule-meetings-with-calendly" target="_self" rel="undefined">Calendly</a>, <a href="/help/360044714231" target="_blank" rel="noopener">Acuity Scheduling</a>, or <a href="https://www.videoask.com/help/integrations/360059849151-schedule-meetings-with-scheduleonce" target="_self">ScheduleOnce</a>.</p>
<h2>Use Hubspot Meetings in your videoask</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Click <strong>Build</strong> to open your videoask builder (or learn how to <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">create your first videoask</a>)</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092359531/2021-04-13_11-01-12.png" alt="2021-04-13_11-01-12.png" width="510" height="161"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Click the <strong>+ icon</strong> where you want to <strong>Add a new step</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092379072/2021-04-13_11-01-43.png" alt="2021-04-13_11-01-43.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source" target="_blank" rel="noopener">Select your video footage source</a> and add any desired overlay text, then click <strong>Continue</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092379092/2021-04-13_11-09-19.png" alt="2021-04-13_11-09-19.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">By default the answer type will be set to Open Ended. <strong>Click the answer type</strong> to change it.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092359551/2021-04-13_11-04-48.png" alt="2021-04-13_11-04-48.png"></p>
<div class="step"><span class="bigNum">5</span><p class="step">Select <strong>Calendar</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092359571/2021-04-13_11-11-21.png" alt="2021-04-13_11-11-21.png"></p>
<p>Now you’ll see a text field where you can paste your meeting link from one of the supported scheduling apps:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092359591/2021-04-13_11-16-51.png" alt="2021-04-13_11-16-51.png"></p>
<div class="step"><span class="bigNum">6</span><p class="step">To get your Hubspot Meetings link, go to your Hubspot account. Under <strong>Sales,</strong> click <strong>Meetings</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092379952/2021-04-13_18-25-26.png" alt="2021-04-13_18-25-26.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">If you have an existing meeting, click <strong>Copy link</strong> or <a href="https://knowledge.hubspot.com/meetings-tool/create-a-meetings-link" target="_blank" rel="noopener">learn how to create a meeting</a></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092379972/2021-04-13_18-26-53.png" alt="2021-04-13_18-26-53.png"></p>
<div class="step"><span class="bigNum">8</span><p class="step">Back in VideoAsk, <strong>paste the link</strong> into the scheduling link field and click <strong>Done</strong></p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092361031/2021-04-13_18-31-11.png" alt="2021-04-13_18-31-11.png"></p>
<p>All done! People can now see your Hubspot Meetings calendar embedded in your videoask and book appointments with you.</p>
<p>If you have <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">enabled a contacted form</a> prior to your calendar step, then the respondent's contact details will autofill when they book their appointment.</p>
<p>Because VideoAsk does not currently separate the first and last name, the respondent will be prompted to enter their last name before confirming their appointment.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360092380492/2021-04-13_18-34-01.png" alt="2021-04-13_18-34-01.png"></p>
<h2>View appointment bookings in Hubspot</h2>
<p>Once a respondent books an appointment, this will create a new contact in Hubspot and you will receive a notification of this event in your Hubspot account.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094757791/2021-05-07_16-40-44.png" alt="2021-05-07_16-40-44.png"></p>
<p>The upcoming meeting and contact source will appear in the contact's timeline:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094839032/2021-05-07_16-41-22.png" alt="2021-05-07_16-41-22.png"></p>
<p>If you would like to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-answers-and-reply-to-your-respondents" target="_blank" rel="noopener">view a respondent's answers</a> to your videoask prior to your meeting with them, responses to any other steps in your videoask can be viewed in your VideoAsk inbox.</p>
<p>Interested in charging people to book an appointment with you? Learn how to <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">create a paywall in your videoask with Stripe</a>.</p>

Schedule meetings with Hubspot Meetings

<p><strong>If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand or above plan</a>, you can use the voice answer type to blend the power of AI and your own friendly face to build a "human chatbot".</strong></p>
<h4><strong>How does it work?</strong></h4>
<p>A respondent records their question. After a little <a href="https://openai.com/blog/gpt-3-apps/" target="_blank" rel="noopener">GPT-3 AI</a> magic, they are sent to the step in your videoask that answers their question.</p>
<p><strong>For example:</strong></p>
<p><iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f59jzdwzr" width="100%" height="600px">
</iframe></p>
<p><em>Note: Currently English is the only language supported by GPT-3 AI. If you would like to use this feature in another language, you can do so only with keyword matching.</em></p>
<h4><strong>How is this similar to a chatbot?</strong></h4>
<p>Chatbots allow you to answer site visitor queries at scale, regardless of whether you are online. They are super handy to help customers answer frequently asked questions or find resources on your site at any hour of the day. The downside is that, depending on their intelligence, they can send customers in frustrating loops and, by their nature, lack the human touch.</p>
<p>The voice answer type, or human chatbot, relies on similar elements as generic chatbots (ie matching customers queries with answers based on keywords) but takes it to the next level through the use of cutting edge <a href="https://openai.com/blog/gpt-3-apps/" target="_blank" rel="noopener">GPT-3 AI technology</a>. We also help you bring the human element back to these automated interactions by greeting customers with a real person instead of a bot, and prompting them to speak queries instead of typing them.</p>
<p>Oh, and yes, you can <a href="/help/360059030911" target="_blank" rel="noopener">embed your human chatbot as a widget</a>.</p>
<h4><strong>How does the voice answer type differ from other uses of conditional logic?</strong></h4>
<p>Voice and multiple choice <a href="/help/360054224932" target="_blank" rel="noopener">answer types</a> use <a href="/help/360036299571" target="_blank" rel="noopener">conditional logic</a> almost identically. With each of them you can map a prompt or choice to another step, end screen, or url redirect.</p>
<p>The difference is with multiple choice (and NPS) logic, the respondent chooses their answer for themselves. With the voice answer type, the respondent never sees the topics they are being matched with - the AI does this work for them. </p>
<p>While traditional logic is an awesome way to guide respondents down different paths, their options are constrained by the number of and text on the multiple choice or NPS score buttons they can see.</p>
<p>With the voice answer type, respondents can ask any question they want in their own words. The AI technology we use will analyze their words to measure the intent of their question and match them with the appropriate answer. This gives greater flexibility in the scope and number of options you can cover (because using a lot of options will not overwhelm respondents).</p>
<h2>Use the voice answer type</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Once you've created a new step, <strong>click the answer type</strong> to change it.</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094128052/2021-04-29_18-23-43.png" alt="2021-04-29_18-23-43.png"></p>
<p><em>Note: This answer type requires <a href="/help/360039569631" target="_blank" rel="noopener">multiple steps</a> to work properly.</em></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select <strong>Voice</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094128652/2021-04-29_18-23-56.png" alt="2021-04-29_18-23-56.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step"><strong>Type </strong>in the category field to add a category</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094062191/2021-04-29_18-24-11.png" alt="2021-04-29_18-24-11.png"></p>
<div class="step"><span class="bigNum">4</span><p class="step">After adding your first category, click <strong>+ Add a category or keyword</strong> to create more</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094129812/2021-04-29_18-38-27.png" alt="2021-04-29_18-38-27.png" width="360" height="709"></p>
<p class="wysiwyg-text-align-left"><em>Note: A maximum of 30 categories may be used per step.</em></p>
<div class="step"><span class="bigNum">5</span><p class="step">Click the <strong>- icon</strong> to delete a category</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094130652/2021-04-29_18-40-06.png" alt="2021-04-29_18-40-06.png" width="415" height="813"></p>
<div class="step"><span class="bigNum">6</span><p class="step">Now comes the fun part. You'll need to map your categories to steps within your videoask using <a href="/help/360036299571" target="_blank" rel="noopener">conditional logic</a>. To do this, you can create a new step:</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094068111/2021-04-29_19-08-40.png" alt="2021-04-29_19-08-40.png"></p>
<p>And follow the prompts:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094135072/2021-04-29_19-08-50.png" alt="2021-04-29_19-08-50.png"></p>
<p>Or match existing steps in the <strong>Logic tab</strong>:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094068611/2021-04-29_19-18-14.png" alt="2021-04-29_19-18-14.png"></p>
<div class="step"><span class="bigNum">7</span><p class="step">To match respondent queries based solely on the keywords you have entered into the categories, toggle <strong>Disable AI, use keywords only</strong> on.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094135712/2021-04-29_19-23-53.png" alt="2021-04-29_19-23-53.png" width="382" height="756"></p>
<p class="wysiwyg-text-align-left"><em>Note: Disabling the AI removes the "intelligence" from the matching process. This means respondents will need to say the exact word(s) in your category to be accurately matched with subsequent steps.</em></p>
<div class="step"><span class="bigNum">8</span><p class="step">When we cannot match a respondent question with any of the categories you have defined, we will send them to a fallback answer. To customize the fallback answer, toggle <strong>Use custom fallback</strong> on.</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094135792/2021-04-29_19-26-34.png" alt="2021-04-29_19-26-34.png" width="390" height="768"></p>
<p class="wysiwyg-text-align-left">Then, in the logic tab be sure to select what step you would like to use as a fallback.</p>
<p class="wysiwyg-text-align-left"><img src="https://videoask.zendesk.com/hc/article_attachments/360094068811/2021-04-29_19-31-00.png" alt="2021-04-29_19-31-00.png"></p>
<p>That's it! Just repeat the category creation and logic process to have your human chatbot answer as many questions as needed. When you're finished adding steps and categories, we highly recommend giving it a good number of test runs to make sure your categories are behaving the way you want them to. </p>
<p>Once it's consistently giving correct answers to the questions asked, you're ready to <a href="/help/360036300731" target="_blank" rel="noopener">share your human chatbot with the world</a>.</p>
<h4><strong>How many categories do I need?</strong></h4>
<p>The most important thing is to anticipate what types of questions your respondents will ask. Try to create a category for each main topic that may come up.</p>
<p>If the AI cannot match a respondent question with any category, it will give them a fallback response. So the more accurate the categories, the more likely a respondent will get to the right answer.</p>
<p><strong>Things to watch out for:</strong></p>
<p>AI technology is smart, but it's not perfect. If you have poorly worded categories or categories that overlap, it may get confused as to what the category is actually about or where to send respondents. Keep your categories simple (a few words max) and clearly defined.</p>
<p>Also note that there is a maximum of 30 categories per voice step.</p>
<h4><strong>What do I do if queries are not landing on the step I want?</strong></h4>
<p>This is most likely due to wording, confusion between categories, or overly complicated categories. But the best way to find the right keywords for your categories is to test them out.</p>
<p>Remember, the more AI technology is used, the better it will get. It does its best to measure the intent of the question asked, but small tweaks to the keywords you use in your category can really help it out (ie making a keyword one word instead of two, where appropriate).</p>
<p><strong>Pro tip:</strong></p>
<p>Because there is no guarantee respondents will be directed to the right answer, or in case they have multiple questions, adding an option for them to go back and ask another question can be helpful.</p>
<p><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360094191672/2021-04-30_10-37-32.png" alt="2021-04-30_10-37-32.png"></strong></p>
<p>To do this, add a "Go back" or "Ask again" multiple choice option and set the logic to return to the voice step (in this case, step 1 of my videoask).</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094122491/2021-04-30_10-40-29.png" alt="2021-04-30_10-40-29.png"></p>

Create a human chatbot 

<p><strong>VideoAsk is many things. It's a video based form. A way to have asynchronous video conversations. And now, it's a way to take the leads from those forms into...a live video call!</strong></p>
<p>If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can use the live call answer type to allow respondents to call you directly through VideoAsk. Used in conjunction with other <a href="/help/360039569631" target="_blank" rel="noopener">steps</a> or <a href="/help/360054224932" target="_blank" rel="noopener">answer types</a>, this is a great way to <a href="https://www.videoask.com/lead-generation-ebook" target="_blank" rel="noopener">qualify leads</a> or clients and then, if qualified, give them an option to speak to you directly.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094167651/2021-04-30_17-14-16.png" alt="2021-04-30_17-14-16.png"></p>
<p><em>Tip: If you want respondents to schedule an appointment before getting on a live call, you have this option with our <a href="/help/360037038992" target="_blank" rel="noopener">Calendly</a>, <a href="/help/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>, <a href="/help/360044714231" target="_blank" rel="noopener">Acuity</a>, or <a href="/help/360059849151" target="_blank" rel="noopener">ScheduleOnce</a> integrations.</em></p>
<h2>Set up a live call step</h2>
<div class="step"><span class="bigNum">1</span><p class="step">Once you have <a href="/help/360039569631" target="_blank" rel="noopener">created a new step</a>, <strong>click the answer type</strong> to change it </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094238572/2021-04-30_16-09-06.png" alt="2021-04-30_16-09-06.png"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select <strong>Live Call</strong> from the dropdown menu</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094163251/2021-04-30_16-09-12.png" alt="2021-04-30_16-09-12.png"></p>
<div class="step"><span class="bigNum">3</span><p class="step">If desired, update the <strong>Call to action text </strong>(the button that will prompt respondents to call you)</p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094163991/2021-04-30_16-26-17.png" alt="2021-04-30_16-26-17.png"></p>
<p>If respondents click the Call to action button, they will start calling you.</p>
<div class="step"><span class="bigNum">4</span><p class="step">If desired, you can also customize the <strong>Rejection text</strong>. </p></div>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094239432/2021-04-30_16-28-26.png" alt="2021-04-30_16-28-26.png"></p>
<p>If respondents click the Rejection button, they will skip the live call and go to the end screen.</p>
<div class="step"><span class="bigNum">5</span><p class="step">Finally, <a href="/help/360036299571" target="_blank" rel="noopener">set up the logic</a> to determine what respondents will see after they have called you. You can choose a route for when a call has been completed (the respondent and creator connect on a live call) or when a call is incomplete (the respondent starts and then ends a call before it is answered, or they choose not to call).</p></div>
<p>To do this, either <strong>create a new step</strong>:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094241332/2021-04-30_17-01-11.png" alt="2021-04-30_17-01-11.png"></p>
<p>And follow the prompts:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094323671/2021-05-03_16-17-27.png" alt="2021-05-03_16-17-27.png"></p>
<p>Or update the logic for existing steps in the <strong>Logic tab</strong>:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094323651/2021-05-03_16-16-32.png" alt="2021-05-03_16-16-32.png"></p>
<p><em>Note: The logic you set for <strong>Call incomplete</strong> will be used when a respondent clicks the rejection button (ie chooses not to call you) and when they click <strong>Hang up &amp; continue</strong> after starting a call.</em></p>
<h2>Accept or decline an incoming call</h2>
<p>When a respondent reaches your live call step, they can click the call to action button to start calling you.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094303771/2021-05-03_12-20-59.png" alt="2021-05-03_12-20-59.png"></p>
<p>They will see this screen while waiting for you or a <a href="/help/360050895451" target="_blank" rel="noopener">team member</a> to accept their call:</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094241772/2021-04-30_16-37-37.png" alt="2021-04-30_16-37-37.png"></p>
<p>Should the respondent click <strong>Hang up &amp; continue </strong>before you accept their call, they will advance to the step you set for "<strong>Call i</strong><strong>ncomplete</strong>".</p>
<p>Meanwhile, when a respondent calls you through VideoAsk, you will see (and hear!) an incoming call wherever you are in the app with the option to accept or decline the call.</p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360094166751/2021-04-30_16-40-40.png" alt="2021-04-30_16-40-40.png"></p>
<p>If you accept the call, a live video call will immediately start with the respondent (so make sure you're camera ready!)</p>
<p>Once the call is completed respondents will advance to the step you set for "<strong>Call completed</strong>". </p>

Start a live video call in VideoAsk

<p><em><span style="font-weight: 400;">*The NPS answer type feature is only available for users on the <a href="https://www.videoask.com/pricing" target="_self">Grow or Brand plans</a>.</span></em></p>
<p><span style="font-weight: 400;">Check out our <a href="/help/360045619972" target="_self">NPS VideoAsk Template</a>.</span></p>
<p> </p>
<h1><strong>Add NPS answer type to your videoask:</strong></h1>
<p> </p>
<p> <span style="font-weight: 400;">1. Sign in and click + New Videoask.</span></p>
<p class="wysiwyg-text-align-center"><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061585432/Screenshot_2020-07-07_at_15.06_1.png" alt="Screenshot_2020-07-07_at_15.06_1.png" width="193" height="180"></span></p>
<h3>
<span style="font-weight: 400;">If this is your first time creating a videoask, you can check out </span><a href="/help/My-first-videoask"><span style="font-weight: 400;">t</span></a><a href="/help/My-first-videoask" target="_self"><span style="font-weight: 400;">h</span><span style="font-weight: 400;">is</span></a><span style="font-weight: 400;"><a href="/help/My-first-videoask" target="_self"> article</a> to see how it’s done.</span>
</h3>
<p> </p>
<p><span style="font-weight: 400;">2. After recording or uploading your video, you can choose how you’d like people to answer your videoask. If you’re on a paid plan, you’ll see the additional option for NPS:</span></p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360061585452/Group_103.png" alt="Group_103.png"></p>
<h3> </h3>
<p><span style="font-weight: 400;">3. Click </span><strong>NPS</strong><span style="font-weight: 400;"> to select this answer type</span></p>
<p> </p>
<p><span style="font-weight: 400;">4. You can customize your labels if you’d like. Otherwise, zero will be “<strong>not likely at all</strong>” and ten will be “<strong>very likely</strong>”</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061740051/Screenshot_2020-07-07_at_15.43_1.png" alt="Screenshot_2020-07-07_at_15.43_1.png"></span></p>
<h3> </h3>
<p><span style="font-weight: 400;">5. To customize your videoask, you can give it a title, choose to request contact details from your respondents, select its language and customize its colors.</span></p>
<p><span style="font-weight: 400;"><img src="https://videoask.zendesk.com/hc/article_attachments/360061740071/Screenshot_2020-07-07_at_15.44_1.png" alt="Screenshot_2020-07-07_at_15.44_1.png"></span></p>
<p> </p>
<p><span style="font-weight: 400;">6. </span><span style="font-weight: 400;">Click </span><strong>Create videoask</strong><span style="font-weight: 400;">.</span></p>
<p> </p>
<p><span style="font-weight: 400;">7. Next, make the most of the NPS answer type in your videoask using our <a href="/help/360045619972" target="_self">NPS Template. </a></span></p>
<h3>
<span style="font-weight: 400;">You can add </span><a href="/help/Create-a-multi-step-videoask"><span style="font-weight: 400;">multiple steps</span></a><span style="font-weight: 400;"> to your videoask, use </span><a href="/help/Use-Conditional-Logic"><span style="font-weight: 400;">conditional logic</span></a><span style="font-weight: 400;">, and follow up with respondents</span><span style="font-weight: 400;"> to start collecting awesome feedback!</span>
</h3>
<p> </p>

Collect NPS feedback using VideoAsk

<p><strong>This template produces a <a href="/help/Create-a-multi-step-videoask" target="_self">multi-step videoask</a> and uses uses the Calendar answer type to schedule meetings using <a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self">Hubspot Meetings</a>, or <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.</strong></p>
<p> </p>
<div class="step"><span class="bigNum">1</span><p class="step">Create your steps (5 in total)</p></div>
<h3> </h3>
<h3 class="wysiwyg-text-align-center">STEP 1: WELCOME</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053012/Screen_Shot_2020-08-07_at_12.19_1.png" alt="Screen_Shot_2020-08-07_at_12.19_1.png" width="403" height="328"></strong></p>
<p><strong>Video: </strong>a brief introduction and a question to get going!<strong><br></strong></p>
<h3><em>“Hello! This is [name] with [business] and we’re here to help you [main benefit] with [product/service]. Are you ready to learn more?”<br></em></h3>
<p><strong>Answer type: </strong>Choice <br> (providing only one Choice option will create a single button)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 2: QUALIFICATION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053052/Screen_Shot_2020-08-07_at_12.20_4.png" alt="Screen_Shot_2020-08-07_at_12.20_4.png" width="411" height="322"></strong></p>
<p><strong>Video</strong>: Explain that you’ll be asking some qualifying questions before giving the option to book a time to meet.</p>
<h3>“Awesome. In order to provide you with the best possible service, we need a little more information. Answer the following questions and you’ll be asked to book a call with our team. [Qualifying question #1] ?”</h3>
<p><strong>Answer type: </strong>Choice <br>  </p>
<h3 class="wysiwyg-text-align-center"> STEP 3: MORE QUALIFICATION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064200151/Screen_Shot_2020-08-07_at_12.20_3.png" alt="Screen_Shot_2020-08-07_at_12.20_3.png" width="419" height="357"></strong></p>
<p class="wysiwyg-text-align-left"><strong>Video: </strong>Ask another qualifying question.<strong><br></strong></p>
<p><strong>Answer type: </strong>Choice <br>  </p>
<h3 class="wysiwyg-text-align-center">STEP 4: OPEN QUESTION</h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064053032/Screen_Shot_2020-08-07_at_12.20_2.png" alt="Screen_Shot_2020-08-07_at_12.20_2.png" width="433" height="355"></strong></p>
<p><strong>Video: </strong>Ask an open-ended question to collect more information.<strong><br></strong></p>
<h3>“Could you tell us a little bit more about any specific requirements you think you might need? After this step you’ll be prompted to book in a call.”</h3>
<p><strong>Answer type: </strong>Open<br> (choose if you’d like to receive answers as video, audio, and/or text)</p>
<h3 class="wysiwyg-text-align-center"> </h3>
<h3 class="wysiwyg-text-align-center">STEP 5: BOOK A TIME </h3>
<p class="wysiwyg-text-align-center"><strong><img src="https://videoask.zendesk.com/hc/article_attachments/360064200111/Screen_Shot_2020-08-07_at_12.20_1.png" alt="Screen_Shot_2020-08-07_at_12.20_1.png" width="456" height="357"></strong></p>
<p><strong>Video: </strong>Say thank you and allow respondents to book a time to meet with you. </p>
<h3>“Thanks so much for your time, we look forward to speaking with you soon. Simply book a time here in our calendar here.”</h3>
<p><strong>Answer type: </strong>Calendar <br> (connect your calendar using <strong><a href="/help/Schedule-meetings-with-Calendly-also-works-with-Hubspot-Meetings-Squarespace-Acuity-scheduling-" target="_self">Calendly</a></strong>, <a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Hubspot-Meetings&amp;sa=D&amp;ust=1596799583572000&amp;usg=AFQjCNEv5gPwwqVEFuKG4VajGmNPpTVD4A" target="_self"><strong>Hubspot Meetings</strong></a><strong>,</strong> or <strong><a href="https://www.google.com/url?q=/help/Schedule-meetings-with-Acuity&amp;sa=D&amp;ust=1596799593937000&amp;usg=AFQjCNHGfBlOIIbccoYybGKO7JZZofKCYA" target="_self">Acuity</a>.)</strong></p>
<h3 class="wysiwyg-text-align-center"> </h3>
<p><strong>Video: </strong>Select a video or gif from the PEXELs or GIPHY library or upload one of your own. Learn more about uploading to your videoask here.<br> <strong>Answer type: </strong>Choice<br> (only ONE option to create a “button”: “Share my contact info”)</p>
<p> </p>
<p> </p>
<div class="step"><span class="bigNum">2</span><p class="step">Turn on Collect Contact Details</p></div>
<ul>
<li>Open Settings for your videoask</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360064213051/Group_127.png" alt="Group_127.png" width="320" height="106"></p>
<ul>
<li>Toggle Collect contact details to <strong>ON</strong> and update Collect contact details after step…<strong> to STEP 1</strong>
</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360064213071/Group_128.png" alt="Group_128.png" width="350" height="381"></p>
<div class="step"><span class="bigNum">3</span><p class="step">Now you’re ready to start collecting leads with videoask!</p></div>
<h3>Check out our articles about <a href="/help/Sharing-embedding-your-videoasks" target="_self">sharing and embedding your videoask</a> to learn more!</h3>
<h3> </h3>
<p> </p>

Lead Generation VideoAsk Template

<p><strong>If you want to find out more about how your respondents interacted with your videoask, you can head to the Metrics section to dig into the data. </strong></p>
<h2>View your videoask metrics</h2>
<p>Select a videoask that has received responses and click the <strong>Metrics </strong>tab </p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360075195752/2020-11-03_16-23-31.png" alt="2020-11-03_16-23-31.png"></p>
<p>Hover over the graph to view stats per week.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075415811/2020-11-03_16-31-52.png" alt="2020-11-03_16-31-52.png" width="647" height="590"></p>
<p>Here are a few examples of what you can look at in the Metrics section:</p>
<p><strong>Filter by device</strong></p>
<p>Select the device to filter responses accordingly.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075197252/2020-11-03_16-27-35.png" alt="2020-11-03_16-27-35.png"></p>
<p><strong>See unique visits</strong></p>
<p>Toggle the <strong>Unique</strong> switch to see how many visitors you had altogether vs the number of unique visits from an IP address. </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075414791/2020-11-03_16-29-22.png" alt="2020-11-03_16-29-22.png" width="616" height="382"></p>
<p><strong>Filter by date</strong></p>
<p>To filter your metrics by week, month, year or a custom time period, select dates on the calendar and click <strong>Apply.</strong></p>
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360075416411/2020-11-03_16-26-35.png" alt="2020-11-03_16-26-35.png"></p>
<p>Select<strong> Day</strong> or <strong>Week</strong> to change the view for the given time period </p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075202432/2020-11-03_16-35-16.png" alt="2020-11-03_16-35-16.png" width="606" height="556"></p>
<p><strong>Filter by completion</strong></p>
<p>Toggle to see how many people landed on, interacted with, answered and completed your videoask on your graph.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075203232/2020-11-03_16-39-00.png" alt="2020-11-03_16-39-00.png" width="200" height="202"></p>
<ul>
<li>
<strong>Landed -</strong> how many times people opened your videoask link </li>
<li>
<strong>Interacted -</strong> how many times people opened your videoask link and clicked on it </li>
<li>
<strong>Answered -</strong> how many times people answered at least one question in your videoask</li>
<li>
<strong>Completed -</strong> how many times people submitted their answer to your videoask.</li>
</ul>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075204972/2020-11-03_16-38-27.png" alt="2020-11-03_16-38-27.png" width="559" height="508"></p>
<h2>View metrics per videoask step</h2>
<p>To view stats per step of your videoask, select the <strong>Steps</strong> tab</p>
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360075422971/2020-11-03_16-46-12.png" alt="2020-11-03_16-46-12.png" width="651" height="384"></h2>
<p><em>Note: If you have <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">skipped data collection</a> for a step, no data will appear here.</em></p>
<p>Click each step to view a summary of all the responses you've received so far. </p>
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360075206252/2020-11-03_16-23-12.png" alt="2020-11-03_16-23-12.png"></h2>
<p class="wysiwyg-text-align-left">If you would like to conduct more advanced analysis of the responses you receive, you can do so by <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">downloading a .csv or .xlsx file</a> of your responses or take advantage of our integration with <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>.</p>

View your metrics and answers per step

<p><strong>Control how your respondents view and interact with your videoask from the advanced settings panel. </strong></p>
<p> </p>
<h2>To get to advanced settings: </h2>
<div class="step"><span class="bigNum">1</span><p class="step">Go to your videoask <strong>S</strong><strong>ettings</strong> </p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950652/Group_140.png" alt="Group_140.png" width="508" height="246"></p>
<div class="step"><span class="bigNum">2</span><p class="step">Select the <strong>A</strong><strong>dvanced</strong> tab. You'll see all the options you can adjust here. Keep reading to learn about each one!</p></div>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360074199152/2020-10-26_16-19-22.png" alt="2020-10-26_16-19-22.png" width="476" height="996"></p>
<h2>Show Video Controls</h2>
<p><span style="font-weight: 400;">Show/hide the video controls (time stamp, fast forward and video fit) at the top of your videoask.</span></p>
<table class="wysiwyg-indent1" style="height: 44px; width: 600px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957591/Screen_Shot_2020-08-24_at_4.03_2.png" alt="Screen_Shot_2020-08-24_at_4.03_2.png" width="291" height="49"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065957611/Screen_Shot_2020-08-24_at_4.04_1.png" alt="Screen_Shot_2020-08-24_at_4.04_1.png" width="292" height="49"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065826052/video_control_off.gif" alt="video_control_off.gif" width="268" height="258"></td>
<td class="wysiwyg-text-align-center" style="width: 286px; text-align: center; vertical-align: middle;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065825972/video_control_on.gif" alt="video_control_on.gif" width="268" height="258"></td>
</tr>
</tbody>
</table>
<p> </p>
<h2>Pause auto-play</h2>
<p>By default videoasks auto-play on mute. Pause auto-play to freeze the first video so respondents must push play to see and hear the video.</p>
<table class=" wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950672/Screen_Shot_2020-08-24_at_4.03_3.png" alt="Screen_Shot_2020-08-24_at_4.03_3.png" width="291" height="54"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950712/Screen_Shot_2020-08-24_at_4.04_2.png" alt="Screen_Shot_2020-08-24_at_4.04_2.png" width="291" height="53"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360065949592/pause_autoplay_off.gif" alt="pause_autoplay_off.gif" width="267" height="257">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066166671/pause_autoplay_on.gif" alt="pause_autoplay_on.gif" width="268" height="258">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Oversize the video button</h2>
<p class="wysiwyg-text-align-left">Encourage video recording by increasing the size of the video option or keep all response option buttons the same size.</p>
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 217px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 56px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167751/Screen_Shot_2020-08-24_at_4.03_4.png" alt="Screen_Shot_2020-08-24_at_4.03_4.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 56px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950752/Screen_Shot_2020-08-24_at_4.04_3.png" alt="Screen_Shot_2020-08-24_at_4.04_3.png"></td>
</tr>
<tr style="height: 161px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168031/oversized_video_off.png" alt="oversized_video_off.png" width="284" height="154"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 161px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066168011/oversized_video_on.png" alt="oversized_video_on.png" width="287" height="156"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Show videoask title</h2>
<p class="wysiwyg-text-align-left">Show/hide the title on the first step of your videoask.</p>
<p class="wysiwyg-text-align-left"><em>Note: this option only works if there is no other overlay text.</em></p>
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 320px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 84px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167771/Screen_Shot_2020-08-24_at_4.03_5.png" alt="Screen_Shot_2020-08-24_at_4.03_5.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 84px;">
<p><img src="https://videoask.zendesk.com/hc/article_attachments/360065950792/Screen_Shot_2020-08-24_at_4.04_4.png" alt="Screen_Shot_2020-08-24_at_4.04_4.png"></p>
</td>
</tr>
<tr style="height: 236px;">
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168191/show_title_off.gif" alt="show_title_off.gif" width="240" height="231">
</td>
<td class="wysiwyg-text-align-center" style="width: 291px; height: 236px;"> <img src="https://videoask.zendesk.com/hc/article_attachments/360066168171/show_title_on.gif" alt="show_title_on.gif" width="240" height="231">
</td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Button Border Radius</h2>
<p class="wysiwyg-text-align-left">Control the border radius of all filled buttons (except circular confirmation buttons when recording video or audio)</p>
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 200px; width: 832px; margin-right: auto; margin-left: auto;">
<tbody>
<tr style="height: 59px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981551/Screen_Shot_2020-09-15_at_12.06-1.png" alt="Screen_Shot_2020-09-15_at_12.06-1.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759452/Screen_Shot_2020-09-15_at_12.06.png" alt="Screen_Shot_2020-09-15_at_12.06.png"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 59px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759432/Screen_Shot_2020-09-15_at_12.06_1.png" alt="Screen_Shot_2020-09-15_at_12.06_1.png"></td>
</tr>
<tr style="height: 141px;">
<td class="wysiwyg-text-align-center" style="width: 259px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981871/Screen_Shot_2020-09-15_at_12.24.png" alt="Screen_Shot_2020-09-15_at_12.24.png"></td>
<td class="wysiwyg-text-align-center" style="width: 271px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068759692/Screen_Shot_2020-09-15_at_12.24-1.png" alt="Screen_Shot_2020-09-15_at_12.24-1.png" width="261" height="130"></td>
<td class="wysiwyg-text-align-center" style="width: 268px; height: 141px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360068981851/Screen_Shot_2020-09-15_at_12.24-2.png" alt="Screen_Shot_2020-09-15_at_12.24-2.png" width="262" height="130"></td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left">Transcription Settings:</h2>
<p>You can select the language spoken in your videoasks so that they are more accurately transcribed.</p>
<p class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360072358031/2020-10-09_14-41-56.png" alt="2020-10-09_14-41-56.png" width="318" height="131"></p>
<p>Note: Transcriptions are generated directly after uploading or recording a video to your videoask. If you update the transcription language after adding videos, you will need to re-upload or re-record your videos in order for the chosen language to applied to the transcription. </p>
<p>You can also activate<span> </span><strong>Filter profanities</strong><span> to detect inappropriate language and filter it out of your captions.</span></p>
<p> </p>
<p>You can learn more about editing transcriptions and captions <a href="https://www.videoask.com/help/video-audio/edit-video-transcripts-and-captions" target="_self">here</a>. </p>
<h2 class="wysiwyg-text-align-left"><strong>Overlay Text Settings</strong></h2>
<h2 class="wysiwyg-text-align-left">Color</h2>
<p class="wysiwyg-text-align-left">Change the color of your overlay text (the text on top of your video). Add a background color for more contrast.</p>
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950732/Screen_Shot_2020-08-24_at_4.03_8.png" alt="Screen_Shot_2020-08-24_at_4.03_8.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950832/Screen_Shot_2020-08-24_at_4.04_7.png" alt="Screen_Shot_2020-08-24_at_4.04_7.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360066167831/overlay_color_white.gif" alt="overlay_color_white.gif" width="240" height="231"> </td>
<td class="wysiwyg-text-align-center" style="width: 291px;">
<img src="https://videoask.zendesk.com/hc/article_attachments/360065950932/overlay_color_red.gif" alt="overlay_color_red.gif" width="240" height="231"> </td>
</tr>
</tbody>
</table>
<h2 class="wysiwyg-text-align-left"><span style="font-size: 1.5em; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Close overlay text button</span></h2>
<p class="wysiwyg-text-align-left">Show/hide the X button that allows respondents to dismiss overlay text.</p>
<table class="wysiwyg-indent1 wysiwyg-text-align-center" style="height: 44px; width: 605px; margin-right: auto; margin-left: auto;">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167791/Screen_Shot_2020-08-24_at_4.03_7.png" alt="Screen_Shot_2020-08-24_at_4.03_7.png"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065950812/Screen_Shot_2020-08-24_at_4.04_6.png" alt="Screen_Shot_2020-08-24_at_4.04_6.png"></td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360066167891/show_close_text_button_off.gif" alt="show_close_text_button_off.gif"></td>
<td class="wysiwyg-text-align-center" style="width: 291px;"><img src="https://videoask.zendesk.com/hc/article_attachments/360065951012/show_close_text_button_on.gif" alt="show_close_text_button_on.gif"></td>
</tr>
</tbody>
</table>
<p class="wysiwyg-text-align-center"> </p>

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