Experiencing problems? Try these troubleshooting steps.

Redirect to a webpage

Do you want to send a respondent to a webpage from a videoask? If you're on a paid plan you can redirect to a URL from a button or upon completion of a step.

This could be a landing page, website, or of course another videoask! With conditional logic, you can add multiple URL redirects depending on the answer a respondent selects.

Note: This option will redirect respondents in the same window or tab and end their videoask "experience". To allow respondents to open a link in a new tab while continuing to answer the videoask, add links to the overlay text.

1

Log in to your VideoAsk account and select the videoask you want to edit from the left sidebar. Click Build to open your videoask builder.

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2

By default, each step of your videoask will proceed to the following step or the end screen (if it's the last step). You can see a visual of your current logic in the builder map:

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3

Click a step to edit it.

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4

Go to the Logic tab.

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5

Here you can see and edit the logic set up in your videoask. Click a line to edit it.

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6

In the Redirect to a URL field, type or paste the URL you want to redirect your respondents to.

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7

Click Save.

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Click Done and you'll now see the URL redirect reflected on your builder map:

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Check out how to add variables to a URL redirect so you can pass information like contact details to the page (or videoask!) you're redirecting to.

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