How to use conditional logic

If this, then that. Conditional logic can be used in multi-step videoasks to skip steps or take people down a different path depending on their answers to questions (think "choose your own adventure").

Take a look at this tutorial video or keep scrolling for a step-by-step on how to set up logic in your flow:

Use conditional logic in conjunction with URL redirects to build funnels, surveys, or immersive experiences that are dependent on respondent choices, and make things way more conversational and human. 🤗

If you don't add logic, your videoask will flow linearly (i.e., step 1 -> step 2 -> step 3, etc). 

To create conditions that take into account the answers to more than one step of your videoask, learn how to use advanced logic or check out how to assign scores and use scores in logic jumps.

Note: This article details how to use logic with both the Map view and Linear view of the videoask builder. Conditional logic may be used with both builder views, but Map view visually displays your logic, whereas Linear view does not. Learn how to set a default and switch between builder views.

Jump to:

Create a new step with logic (Map view)

Change the logic of existing steps (Map view)

Use the builder to create your logic (Map view)

Create a new step with logic (Linear view)

Change the logic of existing steps (Linear view)

Create a new step with logic (Map view)

Click and drag a node to create a new step with logic.

Another way to add a step is by clicking the + icon on your map in the relevant location.

You can also select an answer type from the left side menu, then drag and drop it over any + icons. Flashing green dots will appear to indicate where you can drop a step.

Note: In order to use conditional logic, a multiple-choice, NPS®, AI Chatbot, or Live Call answer type must be selected for the step where a logic jump will be made.

💡Tip: If you want all options from an NPS® answer type to move to the next step, click the Select all checkbox.

Change the logic of existing steps (Map view)

You can change the logic of any existing steps by interacting with the map in your builder or within the step settings.

💡Tip: Hover over a step and click Logic for a sidebar shortcut.

Once again your builder map will update to show your new logic.

Use the builder to create your logic (Map view)

Our interactive builder lets you create, visualize, and test logic within the builder itself. Drag nodes to connect them to different steps. This will change their logic accordingly.

Test your logic within the builder by clicking on a step to go through the flow in preview mode:

Create a new step with logic (Linear view)

💡Tip: If you want all options from an NPS® answer type to move to the next step, click the Select all checkbox.

Note: In order to use conditional logic, a multiple-choice, NPS®, AI Chatbot, or Live Call answer type must be selected for the step where a logic jump will be made.

Change the logic of existing steps (Linear view)

You can quickly view and change existing logic from the answer options below the thumbnail image of a step in your builder:

Or, from within the step settings:

Below is an example videoask that uses conditional logic, have a play around with it yourself and discover the different paths available depending on the answers you choose! Don't worry, this one is set to preview so we won't collect any of your responses. 😉