As you might already know, VideoAsk is a Typeform. product. As part of continued updates to both products and billing systems, and to comply with local tax regulations, VideoAsk is now registered to collect sales tax in Singapore and South Korea.
This means that you may see additional charges on your VideoAsk invoices from April 2024 onwards if your billing address is located in Singapore or South Korea. The exact amount depends on your area’s tax regulations for digital services.
If your billing address isn't in Singapore or South Korea, <a href="https://videoask.zendesk.com/hc/en-us/articles/14384833240340" target="_blank" rel="noopener noreferrer">see where else we collect taxes on VideoAsk purchases</a>.
Keep reading for more details.
<h2 id="h_01HQ5PZM9EM2G43RVQKA3P1N5N">What is sales tax?</h2>
Sales tax is a levy imposed by a governing body on the final sale of a product or service. It is collected by the seller (in this case Typeform) from the consumer (in this case the VideoAsk account holder) at the point of purchase.
In Singapore, sales tax is ‌collected under the Goods and Services Tax (GST) system.
In South Korea, sales tax is collected as Value Added Tax (VAT).
<h2 id="h_01HQ5Q1MXPFKBNVNZTVS99B8P2">Why is VideoAsk applying sales tax to my invoices?</h2>
VideoAsk is collecting sales tax as part of our legal obligation to comply with all applicable tax regulations in the areas where we do business.
Since tax law varies between and within countries, this change won’t affect all VideoAsk users equally, or at the same time. We recommend checking with your local tax authorities to confirm tax regulations for digital services.
<h2 id="h_01HQ5Q206YBHFH2A3B3DJ6GDPS">How will this change affect me?</h2>
To comply with local tax laws, VideoAsk is now required to collect sales tax if your billing address is in Singapore or South Korea.
For GST/VAT registered businesses, adding a Tax ID number allows you to zero-rate your invoice. This activates the reverse charge mechanism, excluding GST/VAT from your invoices.
However, please note that you are responsible for accounting for the GST/VAT on your purchases from VideoAsk when filing your tax returns.
Note: You must provide your tax ID number before making the payment. It can’t be applied retroactively to an invoice that’s already been paid.
<a href="https://videoask.zendesk.com/hc/en-us/articles/10053303311764" target="_blank" rel="noopener noreferrer">Check out these instructions on how to add or update your tax number</a>.
If you need to double-check that your billing details are up to date, <a href="https://videoask.zendesk.com/hc/en-us/articles/10268098112020" target="_blank" rel="noopener noreferrer">here’s how to do that</a>.
<a href="https://videoask.zendesk.com/hc/en-us/articles/14384833240340" target="_blank" rel="noopener noreferrer">Take a look at this page to see where else sales tax is applicable on VideoAsk purchases</a>.
<h2 id="h_01HQ5Q7RFGJ2XJT0HTTTAC8KBB">When will I see sales tax charges on my invoices?</h2>
These changes will come into effect from April 2024. Once in effect (and if applicable to you), you’ll see the charge on all subsequent invoices.
<h2 id="h_01HQ5Q7YPVBD7S7AH8ZAH3R3PC">My billing address is not in Singapore or South Korea. How does this change affect me?</h2>
If your billing address isn't in Singapore or South Korea, you won’t be affected by this change.
VideoAsk will reach out regarding any future billing changes that may affect your invoices.
 
If you have any questions or concerns about these upcoming changes, please feel free to reach out to our Support team for further information by clicking the Contact Support button at the bottom of this page. If you're on an Enterprise plan, you can reach out to your CSM directly.

Spring 2024 sales tax and GST billing changes in Singapore and South Korea - what you need to know

Need a little help getting people to submit a video response to your <a href="https://www.videoask.com/help/how-it-works/9737550816788-what-is-videoask" target="_blank" rel="noopener">videoask</a>? There’s no way to guarantee video responses, however, there are some things you can do to help respondents feel more comfortable about getting in front of their camera to send you the video response that you’re looking for.
When you use the <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open ended answer type</a>, respondents have the option to send a video, audio, or text reply to your question. Read on for some tips on how to give respondents that little extra nudge to respond to your videoask with a video.
<h3 id="01H8CVMNPHH9XX7VETDQ2RRQYR">1. Set an example and keep it casual</h3>
When you create steps for your videoask, are you recording a video of yourself asking them questions? Set an example for your respondents by being on camera, and show them that you’re in it together. If they see you on camera, they’re more likely to feel comfortable being on camera as well. If you need a little guidance on how to record yourself, check out this video with <a href="https://www.youtube.com/watch?v=v672mNYsIm8&amp;t=15s" target="_blank" rel="noopener">tips on how to feel more confident on camera</a>, and our article on <a href="https://www.videoask.com/help/tips-inspiration/4410464471572-tips-and-tools-for-video-editing-and-recording" target="_blank" rel="noopener">tips for video editing and recording</a>.
Also, keep in mind how you’re dressed in the video. Are you in a suit and tie, or your favorite t-shirt? If you’re setting a relaxed environment with the outfit you've chosen, it’ll be less intimidating for your respondents to record a video response–it’ll make it seem like you’re just having a casual conversation with a friend.
<h3 id="01H8CVMNPH70B58VDWN5TGDS7A">2. Consider your tone of voice</h3>
How you speak and the words you use can set the tone of your videoask. If you’re using formal language, it can be a bit daunting to respond back with a video. If you’re reading from a script, it might not feel or sound natural. Think about how you would chat with a friend—keep it light and easygoing. Don’t worry about a few umms and ahhs here and there (we all do it). You can also use the <a href="https://www.videoask.com/help/video-audio/360055417552-use-notes-and-scripts-when-recording-your-videos" target="_blank" rel="noopener">Notes feature</a> to bullet point what you want to say while recording and keep it conversational.
<img src="https://videoask.zendesk.com/hc/article_attachments/18484250363540" alt="2023-06-20_13-28-32.png" width="519" height="265">
<h3 id="01H8CVMNPH5GYR2NGM82QP72E5" class="wysiwyg-text-align-left">3. Explain who will see the video</h3>
Let people know who will see their responses. Will the videos be for internal use only, or will they be shared publicly? Giving respondents a heads-up on who will see their video responses gives them the opportunity to adjust their delivery and presentation according to the audience. Maybe they won’t need to run that comb through their hair after all.
<h3 id="01H8CVMNPH7YP6KQ5XZS4GVWNW">4. Give context as to why you’re looking for a video response</h3>
Explaining to respondents why you’re looking for a video instead of an audio or text reply might give them that extra push they need to send you a video. This could be anything from wanting to embed their video testimonial on your website, or simply wanting to get to know them (your customers) better. You’ll get extra empathy points too if you’re explaining why you need a video, on camera–I mean, who wants to say no to your ‘face’? 😉
<h3 id="01H8CVMNPHMAB3D78638WHYKM3">5. Practice and re-record</h3>
Respondents don’t always realize that they can practice and re-record their responses to a videoask before sending it. So let them know! This will take some of the pressure off so that they know they don’t need to get the recording right the first time (or the second, or even the third).
There is also a built-in Notes feature that respondents can use to jot down their thoughts to help them remember what to say.
<img src="https://videoask.zendesk.com/hc/article_attachments/18484235198484" alt="2023-08-21_13-06-43.png" width="439" height="165">
If respondents need a little guidance on how to complete a videoask, feel free to send them this <a href="https://www.videoask.com/help/how-it-works/4408342424724-videoask-respondent-guide" target="_blank" rel="noopener">videoask respondent guide</a>.
<h3 id="01H8CVMNPHYFDA4V53FW6K6N9V" class="wysiwyg-text-align-left">6. Start with a low-pressure question</h3>
You can help respondents feel more comfortable and get the hang of replying on camera by starting with a fun and easy question. Below are some examples of icebreaker questions that you can use:
<ul>
<li>If you were a vegetable, what vegetable would you be?</li>
<li>If you could travel anywhere, where would you go?</li>
<li>What’s your favorite movie?</li>
<li>Is a hot dog a sandwich?</li>
<li>What’s your favorite snack?</li>
</ul>
<h3 id="01H8CVMNPHYRNV2N6AMYA91A1K">7. Only accept video responses</h3>
It could be a bit bold, but you can restrict the <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open ended answer type</a> to only show the video option, giving respondents no other choice but to answer via video. Take a look at our guide on <a href="https://www.videoask.com/help/responses/9144941568788-how-to-accept-only-video-responses-to-your-videoask-or-only-audiotext" target="_blank" rel="noopener">how to accept only video responses to your videoask</a>.
Looking for more tips on recording videoask steps? Check out this guide with <a href="https://www.videoask.com/help/tips-inspiration/360039568271-5-tips-for-making-a-better-videoask" target="_blank" rel="noopener">5 tips for making a better videoask</a>. 📹

7 tips to encourage people to respond with video

Here's a list of articles that explain how to embed your videoask in the most popular website builders:
<a href="https://videoask.zendesk.com/hc/en-us/articles/4418409120148" target="_blank" rel="noopener">Embed a videoask in a Wix site</a>
<a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener">Embed a videoask in a Squarespace site</a>
<a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener">Embed a videoask in a WordPress site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360059335631" target="_blank" rel="noopener">Embed a videoask in a Shopify site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/5187604679444" target="_blank" rel="noopener">Embed a videoask in a Webflow site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/9092803745172" target="_blank" rel="noopener">Embed a videoask in a Leadpages site</a>
<a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-as-an-iframe-in-a-webpage" target="_blank" rel="noopener">General iframe embeds</a>
<a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">General widget embeds</a>
<a href="https://www.videoask.com/help/embed/360048142672-advanced-embed-options" target="_blank" rel="noopener">Advanced embed options</a>

Embed your videoask in popular site builders

If you've added a video to your videoask but it's off-center or cropping out a key focal point, you can easily reposition it to ensure a better viewing experience for your respondents.
If you're new around here, take a look at this article all about <a href="https://videoask.zendesk.com/hc/en-us/articles/7734134796564" target="_blank" rel="noopener">getting started with VideoAsk</a>, otherwise, follow the steps below to learn how to reposition a video.
Note: This feature is currently only for videos in your videoask flow. You cannot adjust the video position in your follow-up replies and your respondents cannot adjust the video position in their responses or replies.
1. Once you've recorded or uploaded your video, navigate to the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/14086041657108">
2. Select an option under Adjust video position and find the best position for your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/15022070483860">
3. Changes will be saved automatically.
<img src="https://videoask.zendesk.com/hc/article_attachments/14086224959508" width="429" height="109">
4. Click through the preview options to see how your videoask will appear on different devices. Make changes to the positioning if needed.
<img src="https://videoask.zendesk.com/hc/article_attachments/15022143671572">
Looking for more video tips? Check out these <a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">top tips and tools for video editing and recording</a>. ✨

How do I change the position of a video in my videoask?

Recruiting top talent can be a challenge, especially when seeking candidates who are not actively looking for new job opportunities. However, with VideoAsk, recruiters have a powerful tool to connect with potential candidates in a personalized, automated, and interactive way.
Check out the example below:
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fy6032k4w?preview&amp;hidepreviewbanner" width="100%" height="600px"></iframe>
⬆️ Don't worry, this one's set to preview mode so we're not collecting any responses. 😊
Here are some tips to help you make the most of VideoAsk for your candidate outreach:
<h3>Personalize the experience</h3>
Start with an introduction step to greet your candidates and introduce yourself and your company. Use VideoAsk's <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text feature</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360053348191" target="_blank" rel="noopener">variables</a> to personalize your message (without the need to record separate videos for each candidate) and address each candidate by name for an extra special touch. Use a <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_blank" rel="noopener">Multiple-choice answer type</a> and set up <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Logic</a> so candidates can choose where to navigate next in your flow.
💡 Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/4453680490772" target="_blank" rel="noopener">Link back to previous steps in your videoask flow</a> so candidates can explore the opportunity at their own pace and in their preferred order.
<h3>Showcase your company culture</h3>
Share your company's unique culture, values, and what it's like to work there. This will help candidates get a better understanding of your company and why they would want to join your team. If you work in an office, you could even give them a virtual office tour.
<h3>Introduce the team</h3>
Ask team members to record a short video message to introduce themselves and describe their roles and responsibilities. Include these video messages in your videoask to help candidates get to know the team and build a sense of connection. This can be a powerful way to make candidates feel welcome and help them envision themselves as part of the team.
<h3>Offer a sneak peek into the role</h3>
Provide a glimpse into the day-to-day tasks of the role and what kind of skills and experience the candidate would need to be successful. This can help candidates picture themselves in the position and become excited about the opportunity.
<h3>Request feedback</h3>
Ask candidates about their experience, what they're looking for in a job, and what their long-term career goals are. This feedback can then be used to tailor the recruitment process to top candidates' needs and interests. 
<h3>Provide career development opportunities</h3>
Use your videoask to showcase the training and development programs that are available to employees, and how these programs can help candidates achieve their career goals. This can be a significant draw for top talent who are looking for long-term career growth and development.
VideoAsk is a powerful tool for recruiters to connect with top talent and showcase why their company is the perfect fit for potential candidates. By providing a personalized experience, introducing the team, showcasing your company culture, offering a sneak peek into the job, gathering feedback, and highlighting career development opportunities, recruiters can attract top talent and help them see the value of joining their team.
💡 Tip: If you’re just starting out with VideoAsk, <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">check out this article all about how to create your first videoask</a>.

Finding hidden talent: Using VideoAsk in candidate outreach

What is VideoAsk?

You can customize many of the default text prompts in your videoask to keep them relevant to your use case and on brand with your company's voice.
For example, if you're a skincare company you might want to swap out "Book a meeting" to say "Schedule a free skin consultation" instead. If you're using VideoAsk to collect testimonials you could change the CTA (call to action) from "Submit your answer" to "I'm ready to send my review". 
Check out the tutorial video below to learn how to change the interface text prompts on your videoask, or keep reading for a step-by-step guide:
<iframe src="https://fast.wistia.com/embed/medias/qa0f548p9n" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Note: Customizing text prompts or button text follows the same flow as <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">creating a new custom language for your videoask</a>. But don't worry, you don't have to edit all the text prompts or change the language - you can just pick and choose the parts you'd like to customize to match your business needs.
<h3>Jump to:</h3>
<a href="#h_01F4WP7PZNVB5EBQAB73XGAPBT" target="_self">Customize the text prompts in your videoask</a>
<a href="#h_01F4WP7H5H6X0BFAWEJYNG65XT" target="_self">Edit your customized text prompts</a>
<a href="#h_01F4WP7AZ77G48AWYB4J22Z649" target="_self">Delete your customized text prompts</a>
<h2 id="h_01F4WP7PZNVB5EBQAB73XGAPBT">Customize the text prompts in your videoask</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693024018708" alt="2022-11-08_14-41-30.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8294611340436" alt="2022-08-03_17-38-45.png">
3. Click the + icon to Add new custom texts in the sidebar next to Languages.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727705162516" alt="2022-06-03_12-01-12.png">
4. Give the custom language a name. Then select the base language from our list of existing languages in the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727755893524" alt="2022-06-03_12-02-49__1_.gif">
The base language will give you a starting point to customize the interface text prompts, so, for example, if your videoask is set to French, choose French as the base language.
Note: By default, all videoasks will be set to English, unless you have created your own <a href="https://videoask.zendesk.com/hc/en-us/articles/360050487192" target="_blank" rel="noopener">default videoask settings</a>.
5. Click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727741373332" alt="2022-06-03_12-04-01.png" width="554" height="383">
6. Now, you can edit the prompts or button text that people see in your videoask. To change a prompt, simply enter your preferred text into the text field for that particular prompt. 
Each field has a character limit, so make sure to keep things short and sweet. You’ll see the number used and the maximum number of characters permitted on the right side of each text field.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727745083796" alt="2022-06-03_12-09-52.png" width="469" height="577">
You can use the built-in browser search (i.e., command + F on Macs) to quickly find the right prompt and save scrolling. 
💡 Pro tip: If you'd like to add a hyperlink to your text prompts, you can use the following HTML code, just replace the placeholder URL and link text with your own:
<pre>&lt;a href='http://YOUR_URL/' target='_blank'&gt;LINK_TEXT&lt;/a&gt;</pre>
Example: &lt;a href='http://www.videoask.com/' target='_blank'&gt;read more here&lt;/a&gt;
7. When you’re done editing, hit Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727738717716" alt="2022-06-03_12-12-19.png" width="478" height="315">
Now that you've edited your chosen prompts, you can use this customized version for any videoask in your account. Just choose it from the dropdown list of languages.
When you do, this customized version will be applied to your videoask. 🎉
<h2 id="h_01F4WP7H5H6X0BFAWEJYNG65XT">Edit your text prompts</h2>
You can update the text prompts at any time. Before doing so, note that any changes you make will be applied to all videoasks that are currently using that custom language template.
1. Sign in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693024018708" alt="2022-11-08_14-41-30.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8294611340436" alt="2022-08-03_17-38-45.png">
3. In the Languages section, select the custom language you want to edit from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727832778132" alt="2022-06-03_12-15-01.png">
4. Click the edit icon to Edit custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727932969236" alt="2022-06-03_12-30-42.png" width="396" height="277">
5. Make any desired edits to your text prompts. When you're done editing, click Save changes to update the current custom language or Save as copy to duplicate it.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727877443604" alt="2022-06-03_12-33-28.png" width="520" height="708">
Note: If you choose to Save changes, this will change the interface text of all videoasks using this language setting.
If you choose to save your custom language as a copy, you’ll also be prompted to confirm a name and base language. After doing so, click Create.
<h2 id="h_01F4WP7AZ77G48AWYB4J22Z649">Delete your customized text prompts</h2>
1. Sign in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693024018708" alt="2022-11-08_14-41-30.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8294611340436" alt="2022-08-03_17-38-45.png">
3. In the Languages section, select the custom language you want to delete from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727832778132" alt="2022-06-03_12-15-01.png">
4. Click the edit icon to Edit custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/6727932969236" alt="2022-06-03_12-30-42.png" width="396" height="277">
5. Click the Delete button on the upper right-hand side. 
<img src="https://videoask.zendesk.com/hc/article_attachments/6727886019732" alt="2022-06-03_12-37-24.png" width="504" height="633">
6. Type the name of your custom language to confirm you truly want to delete it. Then click Yes, delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/7415982734996" alt="2022-06-29_12-42-39.png" width="516" height="422">
Note: Deleting a custom language cannot be undone. Be aware that deleting a custom language that is currently being used by a videoask will revert all interface text to the default text in English. You can only delete custom languages you create, not the default languages available in VideoAsk.
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fwbtbkeyi" width="65%" height="390px">
</iframe>

Customize the text prompts in your videoask

If your videoask contains sensitive or confidential information, make sure it doesn't fall into the wrong hands. Restrict access to who can view and respond to it with a password.
By default, videoasks are available and public to anyone who has the link to them. However, if you want to restrict access to a videoask you've created, you can add a password to make it private.
<h3 id="h_01HCM6Y5R4Q30ABK5NMN59YSSK">Jump to:</h3>
<a href="#h_01HCM6ZWK2BGB0D6JN3AWGBQGD">Add password protection</a>
<a href="#h_01HCM70KZM2PNSA5F5TDDQ1ETM">Disable password protection</a>
Note: This feature is only available on paid plans.
<h2 id="h_01HCM6ZWK2BGB0D6JN3AWGBQGD">Add password protection</h2>
1. From your videoask inbox, select the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/14317006272404">
2. Toggle Protect videoask with a password to on. 
<img src="https://videoask.zendesk.com/hc/article_attachments/19192247031444" alt="VA_password.png" width="522" height="399">
3. Choose a password and type it into the password box.
<img src="https://videoask.zendesk.com/hc/article_attachments/19192821796500" alt="VA_password_02.png" width="524" height="466">
Note: Your password must contain at least 8 characters. Click the icon of an eye to view/hide your password.
4. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/19192833316116" alt="VA_password_03.png" width="551" height="490">
Now when you <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share your videoask</a> with your audience, they'll have to type in the password you've set before they can view and interact with it.
<img src="https://videoask.zendesk.com/hc/article_attachments/19678283894932">
Note: When <a href="https://www.videoask.com/help/sharing/360047556311-embed-a-videoask-in-an-email" target="_blank" rel="noopener">embedding your videoask in an email</a>, the password screen will be displayed when respondents click on the videoask to open it in their browser.
5. To remove the password and make your videoask public again, just toggle off Protect videoask with a password.
<img src="https://videoask.zendesk.com/hc/article_attachments/19192833327636" alt="VA_password_04.png" width="581" height="517">
Check it out for yourself! Just enter the password you see in the screenshot above to gain access! 😉
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fy7xogggy?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
Note: Currently, when you add a password to your videoask, the option to embed the videoask will not be shown. As a workaround for iframe embeds, you can copy the embed code before toggling the password option on. Then, when you embed your videoask, the password screen will display. (Workaround is only available for the iframe embed code.)
<h2 id="h_01HCM70KZM2PNSA5F5TDDQ1ETM">Disable password protection</h2>
1. From your videoask inbox, click the Share &amp; Embed icon.
<img style="height: 371px; width: 723px;" src="https://lh3.googleusercontent.com/ybRuthcsUzBgnn7ImDmCcoIlLiEWVtutyJmwjBfKWzuUwbDa6YTp7PAWRPUg-i97CiC-KF_YHMBrBjZRaH0PxEHe6PVfzRFA6XekO9OWS6TJhtNw4weHlYV4Skox6Sa21FxwledsrhvP830xpLCNvxs">
2. Toggle off Protect videoask with a password.
<img style="height: 456px; width: 509px;" src="https://lh4.googleusercontent.com/W-crBDh2i0SYvivPI1oGIAHLVZQonkbF6_mOtiiBxtiVuIIEsl2oVEnUBkM9AhkYVgpmwmGh2pqUsUM6LN4hB7kUCcv4noP035Wm9NnGkb-bZviw4cw1fnExlDCmxB0LnfHTE16xOIR_kGMVaIEDOso">

Restrict access to your videoask with a password

<a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">Variables</a> allow you to track information in a URL. This means you can pass information, such as answers to your videoask or contact details from the <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a>, when respondents are redirected to a URL (or another videoask!).
<iframe src="https://fast.wistia.com/embed/medias/ei2rn1y906" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
If you're not familiar with redirects, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">find out more about how to redirect respondents to a webpage</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/12396654993172" target="_blank" rel="noopener">how to redirect respondents from one videoask to another.</a>
<h3>Jump to:</h3>
<a href="#h_01G0CBHZCGB6N2F8WSQBMKPB2Y" target="_self">Add variables to a URL redirect</a>
<a href="#h_01FDEZQ5HPX7A3MP4GP9176A5D" target="_self">Redirect and pass contact information from one videoask to another</a>
<h2 id="h_01G0CBHZCGB6N2F8WSQBMKPB2Y">Add variables to a URL redirect</h2>
1. Once you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">added the URL you want to redirect respondents to</a>, type an "@" sign to bring up the variable menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779010836" alt="2021-03-29_16-58-18.png" width="420" height="764">
2. Select a variable from the menu. To add multiple values, type the "&amp;" and then the "@" symbols to open the menu and add a second variable.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779016724" alt="2021-03-29_17-00-01.png" width="411" height="751">
3. Depending on where you redirect respondents, variables can be used in a variety of ways.
For example, here respondents will be redirected to a Google search of the multiple-choice option they select for step 4: 
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779017620" alt="2021-03-29_17-02-21.png" width="396" height="713">
4. When you're happy with your setup, be sure to click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779019028" alt="2021-03-29_17-03-44.png" width="511" height="478">
And that's it! Rinse and repeat for as many steps as you like. 
Note: If you'd like to redirect respondents based on their answers using conditional logic, you'll need to use multiple choice, AI Chatbot, or NPS® <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer types</a>.
<h2 id="h_01FDEZQ5HPX7A3MP4GP9176A5D">Redirect and pass contact information from one videoask to another</h2>
Do you want to redirect respondents from one videoask to another, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  
Using URL redirect variables, you'll need to match the contact fields of each videoask by following these steps:
1. Copy the <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share link</a> of your second videoask (the one you want to redirect to). 
<img src="https://videoask.zendesk.com/hc/article_attachments/13227586542484" alt="mceclip0.png" width="610" height="477">
2. In your first videoask, make sure a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled for at least one of the steps.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303763469972" alt="2021-03-29_17-05-06.png" width="424" height="773">
3. In the Redirect to URL field, paste the link to your second videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779022356" alt="2021-03-29_17-07-10.png" width="423" height="760">
4. At the end of the URL, type #contact_name= 
<img src="https://videoask.zendesk.com/hc/article_attachments/17303763475860" alt="2021-03-29_17-23-43.png" width="424" height="531">
5. Type an @ symbol and select Contact name from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303763480852" alt="2021-03-29_17-21-30.png" width="441" height="559">
6. After the Contact name variable, type &amp;contact_email=
<img src="https://videoask.zendesk.com/hc/article_attachments/17303763484564" alt="2021-03-29_17-25-10.png" width="444" height="554">
7. Type an @ symbol and select Contact email from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779028628" alt="2021-03-29_17-26-18.png" width="447" height="570">
8. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303763490324" alt="2021-03-29_17-26-49.png" width="449" height="565">
That's it! Now the contact information your respondent enters into the first videoask...
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779033492" alt="2021-03-29_17-28-33.png">
...will end up in the second! 🤗
<img src="https://videoask.zendesk.com/hc/article_attachments/17303779038484" alt="2021-03-29_17-28-59.png">
Note: When using multiple redirects in your workflow with contact variables–for example, redirecting from a first videoask to a second videoask, and from the second videoask to another URL– it's important to enable the contact form in your second videoask. This will allow you to add contact variables when setting up the next redirect.
Don't worry, respondents won't have to fill out the same contact form twice (they won’t actually see the contact form in the second videoask). Just make sure to set the contact form fields as required in the first videoask.
However, if there are additional contact details you want to collect in the second videoask, the contact form will appear for respondents to fill in the additional information.
Below is an example that passes contact information from one videoask to another. Go ahead and give it a try! 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fhsqwexw5?preview&amp;redirect_target=self" width="100%" height="600px">
</iframe>
Note: The above videoask is set to preview mode. This means your answers won't be submitted.

Add variables to a URL redirect

This is it, you know it. Your latest marketing campaign is going to be a game-changer. Now, all that's left to do is prove its success. This is where UTM tracking can step in to help. 
Note: Custom variables are used in the following setup. This feature is only available on <a href="www.videoask.com/pricing" target="_blank" rel="noopener">paid plans</a>.
UTM tracking is used by marketers to monitor things like campaign performance and where traffic to a webpage is coming from. If you add UTM parameters to the end of a URL, web analytics tools like Google Analytics are able to interpret this data and create analytics reports.
<img src="https://videoask.zendesk.com/hc/article_attachments/5399889431700" alt="2022-04-07_16-05-11.png" width="520" height="521">
UTM is a Google Analytics tool and stands for Urchin Tracking Module (it was originally an Urchin product before being acquired by Google).
There are five standard UTM parameters that marketers add to the end of URLs: source, medium, campaign, term, and content.
You'll need to format them in the following way and add them to the end of your URL so Google Analytics and other analytics tools recognize them correctly:
<ul>
<li>utm_source</li>
<li>utm_medium</li>
<li>utm_campaign</li>
<li>utm_term</li>
<li>utm_content</li>
</ul>
You can add UTM parameters to your videoask URLs, dynamically pass a UTM parameter from your landing page to a videoask embedded on that page, or pass a UTM parameter from a videoask to a site that you redirect your respondents to. Keep reading to learn how!
In this guide, we'll stick with utm_source in our examples, but you can add as many UTM parameters as you like.
<a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">Want to get a videoask hooked up to Google Analytics? Check out this article.</a>
<h3>Jump to:</h3>
<a href="#h_01FZZ973A0V4XGDYVHYSAEDVSA" target="_self">Add UTM parameters to your videoask URLs</a>
<a href="#h_01FZZX7TVFETY0V4EA765V4SAH" target="_self">Dynamically pass UTM parameters from your landing page to a videoask embedded on that page</a>
<a href="#h_01FZZC5PVB8MZ77T833QB0MNBH" target="_self">Pass UTM parameters from your videoask to a landing page redirect</a>
<h2 id="h_01FZZ973A0V4XGDYVHYSAEDVSA">Add UTM parameters to your videoask URLs</h2>
You can add UTM parameters to your videoask URLs by using our <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">custom variables</a> feature and then <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">connecting your videoask to Google Analytics</a> to view analytics reports and keep track of where respondents interacted with your videoask.
For example, if you're sharing the same videoask on your website and across various social media channels, you'll probably want a breakdown of where your traffic is coming from. You can add a source parameter to the end of your URL and then customize it to reflect each source depending on where you share that link.
Note: A paid VideoAsk plan is required for this setup.
1. From your VideoAsk account, click on the videoask you want to add UTM parameters to.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140379240852" alt="2023-07-05_14-13-34.png">
2. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/5370750539540" alt="Adding_UTM_tracking_with_to_your_videoasks_02.png" width="420" height="172">
3. Click Add variables.
<img src="https://videoask.zendesk.com/hc/article_attachments/13253632315668" alt="mceclip0.png" width="601" height="466">
4. Select + Add custom variable.
<img src="https://videoask.zendesk.com/hc/article_attachments/13253641649556" alt="mceclip1.png" width="625" height="490">
5. Add your UTM parameter and click Save. In our example, we want to know where people have interacted with our videoask, so we'll add "utm_source".
<img src="https://videoask.zendesk.com/hc/article_attachments/13254147467796" alt="mceclip2.png" width="598" height="470">
Note: Custom variables must be alphanumeric (they can only contain letters and/or numbers), and you must use_underscores_to_separate_words. 
Now you'll see your UTM parameter at the end of the URL:
<img src="https://videoask.zendesk.com/hc/article_attachments/13254206536340" alt="mceclip3.png" width="617" height="481">
6. Make sure to replace the placeholder Xs (XXXX) with the correct information before you <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed</a> your videoask. We'll be posting this videoask in the <a href="https://community.typeform.com/videoask-conversations-56?utm_source=videoask&amp;utm_medium=referral&amp;utm_campaign=typeform_community&amp;utm_term=helpcenter_cta&amp;visitor_id=d7400694-2983-41fe-81e0-4430215293e3" target="_blank" rel="noopener">VideoAsk Community</a>, so we've changed the placeholder Xs to reflect this:
<img src="https://videoask.zendesk.com/hc/article_attachments/5370977320852" alt="Adding_UTM_tracking_with_to_your_videoasks_07.png">
If we decided to <a href="https://videoask.zendesk.com/hc/en-us/articles/4410122194708" target="_blank" rel="noopener">publish the same videoask on Facebook</a>, we'd need to replace the Xs with "facebook". 
7. If you <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed your videoask on your site</a>, make sure to replace the URL in the embed code with your updated URL that includes your UTM parameter. 
<img src="https://videoask.zendesk.com/hc/article_attachments/5371147336596" alt="Adding_UTM_tracking_with_to_your_videoasks_08.gif" width="695" height="461">
8. Now, all that's left to do is <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">connect your videoask to Google Analytics</a> and watch the results roll in.
<h2 id="h_01FZZX7TVFETY0V4EA765V4SAH">Dynamically pass UTM parameters from your landing page to a videoask embedded on that page</h2>
If you already have a UTM parameter set up to track where traffic landing on your site page is coming from, and you want to embed a videoask on that same page, you can pass the UTM parameter to the videoask by using a little bit of JavaScript code.
For example, if you've posted a link to your website on Facebook, and you've already set up a UTM parameter on your site to track the traffic coming from Facebook, you can pass that same UTM value to a videoask embedded on your site.
Note: This guide is for more advanced users. A paid VideoAsk plan is required for this setup.
1. From your VideoAsk account, select the videoask you want to embed on your site and pass the UTM value to.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140379240852" alt="2023-07-05_14-13-34.png">
2. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/5370750539540" alt="Adding_UTM_tracking_with_to_your_videoasks_02.png" width="420" height="172">
3. Click Add variables.
<img src="https://videoask.zendesk.com/hc/article_attachments/13253632315668" alt="mceclip0.png" width="601" height="466">
4. Select + Add custom variable.
<img src="https://videoask.zendesk.com/hc/article_attachments/13253641649556" alt="mceclip1.png" width="594" height="466">
5. Add your UTM parameter and click Save. We'll use one of Google Analytics' standard tracking parameters, "utm_source".
<img src="https://videoask.zendesk.com/hc/article_attachments/13254147467796" alt="mceclip2.png" width="602" height="474">
Note: Custom variables must be alphanumeric (they can only contain letters and/or numbers), and you must use_underscores_to_separate_words. 
Now you'll see your UTM parameter at the end of the URL (we're going to come back to copy this URL in a moment):
<img src="https://videoask.zendesk.com/hc/article_attachments/13254206536340" alt="mceclip3.png" width="605" height="472">
6. Now, head over to your website builder and copy the following code below between the body tags (&lt;body&gt; &lt;/body&gt;) of the HTML:
For a widget:
<code>&lt;script&gt; var url_string = window.location.href; var url = new URL(url_string);
 var utm_source = url.searchParams.get("utm_source"); </code>
<code>window.VIDEOASK_EMBED_CONFIG
 = { "kind": "widget", "url": "YOUR_VIDEOASK_URL_HERE#utm_source="
 + utm_source, </code>
<code>"options": { </code>
<code>"widgetType": "VideoThumbnailExtraLarge", </code>
<code>"text":
 "", </code>
<code>"backgroundColor": "#FA6B05", </code>
<code>"position": "bottom-right", </code>
<code>"dismissable":
 false </code>
<code>} </code>
<code>} </code>
<code>&lt;/script&gt; </code>
<code>&lt;script src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</code>
For an iframe:
<code>
 &lt;!DOCTYPE html&gt;</code>
<code>&lt;html lang="en"&gt;</code>
<code>&lt;head&gt;</code>
<code>&lt;meta charset="UTF-8"&gt;</code>
<code>&lt;meta name="viewport" content="width=device-width, initial-scale=1.0"&gt;</code>
<code>&lt;title&gt;Centered iFrame&lt;/title&gt; </code>
<code>&lt;style&gt; </code>
<code>html, body {</code>
<code> height:
 100%; </code>
<code>margin: 0; </code>
<code>} </code>
<code>.centered-container { </code>
<code>display: flex; justify-content: center;</code>
<code> align-items: center; </code>
<code>height: 100%;</code>
<code> } </code>
<code>&lt;/style&gt; </code>
<code>&lt;/head&gt; </code>
<code>&lt;body&gt;
</code>
<code> &lt;div class="centered-container"&gt; </code>
<code>&lt;iframe id="iframe" width="640" height="480"
 frameborder="0" allow="camera *; microphone *; autoplay *; encrypted-media *;
 fullscreen *; display-capture *;"&gt;&lt;/iframe&gt; </code>
<code>&lt;/div&gt; </code>
<code>&lt;script&gt;
 var url_string = window.location.href; </code>
<code>var url = new URL(url_string); </code>
<code>var utm_source
 = url.searchParams.get("utm_source");</code>
<code> var iframe = document.getElementById('iframe');
</code>
<code> iframe.src = 'YOUR_VIDEOASK_URL_HERE?utm_source=' + utm_source; </code>
<code>iframe.style.border
 = "none";</code>
<code> iframe.style.borderRadius = "24px"; </code>
<code>&lt;/script&gt; </code>
<code>&lt;/body&gt;</code>
<code> &lt;/html&gt;
 </code>
💡 Pro tip: If you're looking to pass multiple UTM parameters from your landing page to your videoask iframe embedded on that page, <a href="https://codepen.io/videoaskhelp/pen/ZEqyQPo" target="_blank" rel="noopener">check out this code snippet</a> (you'll need to update the videoask URL with your own).
7. Now, go back to your VideoAsk account to grab your customized URL. Click the Copy button below the URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/13254266833300" alt="mceclip4.png" width="602" height="470">
8. Paste the videoask URL into the code in your website builder to replace YOUR_VIDEOASK_URL_HERE, and delete the placeholder Xs:
<img src="https://videoask.zendesk.com/hc/article_attachments/5399559760148" alt="Adding_UTM_tracking_to_your_videoasks_11.gif">
Note: If you're embedding a widget, you can customize the styling, size, text, and background color directly in the code. If you're embedding an iframe, you can edit the width and height directly in the code. We're unable to provide support for custom CSS, so if your technical skills are limited, you may need to ask a developer friend for help with this. 
And that's it! Now, your UTM parameter will be passed from your landing page to your videoask. You'll be able to view it in your videoask inbox by hovering over the ⓘ .
<img src="https://videoask.zendesk.com/hc/article_attachments/5399889431700" alt="2022-04-07_16-05-11.png" width="520" height="521">
<h2 id="h_01FZZC5PVB8MZ77T833QB0MNBH">Pass UTM parameters from your videoask to a redirect landing page</h2>
If you want to take things one step further, you can follow the steps above to pass a UTM parameter from your landing page to a videoask embedded on that page, then pass the same UTM parameter to a site you redirect respondents to from your videoask.
Note: This guide is for advanced users. A paid VideoAsk plan is required for this setup.
If you're not familiar with how to redirect respondents to a landing page from your videoask, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">check out how to use our redirect to a webpage feature here</a>.
First things first, complete the <a href="#h_01FZZX7TVFETY0V4EA765V4SAH" target="_self">steps above</a> to make sure your UTM parameter pulls through to your VideoAsk account from your landing page. Then, continue with these steps:
1. From your VideoAsk account, click on the videoask you've set up the redirect on.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140379240852" alt="2023-07-05_14-13-34.png">
2. Go to your videoask builder and click the videoask step where you have set up the redirect. 
<img src="https://videoask.zendesk.com/hc/article_attachments/5375000140820" alt="Adding_UTM_tracking_to_your_videoasks_08.png">
💡 Tip: If you're not sure how to do this, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">check out this handy guide on redirecting respondents to a webpage.</a>
3. Click the Logic tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/5375040557460" alt="2022-04-06_16-56-47.png">
4. Go to the option where you've set up the redirect, and add the following parameter to the end of the URL:
<pre class="wysiwyg-text-align-center">?utm_source=</pre>
Then type an @ symbol and choose utm_source from the custom variable list that appears:
<img src="https://videoask.zendesk.com/hc/article_attachments/5376087291284" alt="Adding_UTM_tracking_to_your_videoasks_09.gif">
And that's it! Now, your UTM parameter will be passed from your videoask to your redirect landing page. 🎉

Add UTM tracking to your videoasks

We count minutes towards your plan any time you, a <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file.
The good news is that video play isn't counted towards your usage. This means that if your videoask goes viral and racks up millions of views, these views won't count towards your minutes. 🎉 It's only the initial transcoding process (compressing and saving) of the video(s) that you include in the videoask that are counted towards your allowance, as well as any audio or video responses and replies that you and your respondents submit.
<img src="https://videoask.zendesk.com/hc/article_attachments/5045855255572" alt="2022-03-24_15-44-24.png" width="456" height="509">
For example, let's say you create a videoask with a one-minute video and an open-ended answer type step allowing respondents to get back to you via video, audio, or text. You share the videoask with some of your customers and receive three responses back, each with a one-minute video or audio reply. In total, you'll have used four minutes of your processing time from this conversation.
Your processing minutes will reset each month or year according to your plan type, on the date your subscription began.
For example, if you signed up on December 12 for a monthly plan, your processing minutes will reset on January 12. 
Note: Processing minutes are counted by the second. We convert the total count of seconds into minutes (rounded down to the nearest full minute) when displaying your usage in your Plan &amp; Billing area.
Check out our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> for more information on how many minutes are included in each plan.
<h2>FAQ</h2>
If I run out of my allotted processing minutes, will I be charged automatically?
No. We will not upgrade your account or charge you automatically. If you run out of processing minutes your respondents will still be able to submit responses to your videoasks, but you won't be able to view their submissions until you upgrade (to get more minutes) or you can wait until the next billing cycle starts (when your minutes reset). You can <a href="https://www.videoask.com/help/account-management/360042803252-check-your-current-usage-and-manage-your-plan#h_01F5KJT7MFT09BC2ETTGQA8QMQ" target="_blank" rel="noopener">upgrade your plan</a> at any time.
Does storing or <a href="https://www.videoask.com/help/how-it-works/duplicate-your-videoask" target="_blank" rel="noopener">duplicating a videoask</a> use up my minutes?
No. We count minutes every time we have to transcode (i.e., compress and save) a video or audio file because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded to your VideoAsk account, you can access it from your <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a> and use it however many times you like.
If I set up steps using the <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8Q4G1MJPQ6CPE941Z2RQG" target="_blank" rel="noopener">AI Chatbot answer type</a>, do respondents' answers count towards my minutes?
Yes. Respondents' answers to the AI Chatbot will be transcribed and are counted towards your minutes' usage. 
What happens if my respondents answer with text, or if I set up a multiple-choice step?
No processing minutes will be used for text, multiple-choice answers, or any other closed-ended answer types. Only video and audio count toward your processing minutes.
Does the live call option count toward my processing minutes?
No. Because we don't save recordings of live calls, no video is transcoded, and therefore the time spent on a live call will not affect your processing minutes' allowance. Also, there's no time limit on our live calls, so no risk of being cut off mid-sentence. 
💡Tip: If you want to check how many minutes you've used or change your plan, check out <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">how to manage your plan</a>.

How are video processing minutes calculated?

If you're using VideoAsk for recruitment, lead generation, research, or other purposes that require multiple tools, learn how to take advantage of our integrations to bring your workflows together seamlessly. 
Different integrations allow you to do different things with your videoask. Some are integrated into our answer types and can be added directly to your videoask flow. Others allow you to send the records of your responses elsewhere so your leads or contacts can be centralized.
Learn more about each of our existing native integrations to optimize your use of VideoAsk. If you don't see your preferred tool listed here yet, <a href="https://www.videoask.com/fkvg5yy4d#source=Help_Center" target="_blank" rel="noopener">let us know</a> what integrations you'd like to see in the future!
<h3>Jump to:</h3>
<a href="#h_01FFQ661PYRCGD23PZDSJ9X1RC" target="_self">Calendars</a>
<a href="#h_01FFQ4KRCG36VS66A1B68YJBSE" target="_self">Payment Platforms</a>
<a href="#h_01FFQ4JEHTYF0HESAV4KZVJZ15" target="_self">Spreadsheet Software</a>
<a href="#h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY" target="_self">Customer Relationship Management (CRM)</a>
<a href="#h_01FFQ4H8Q1MSQ14CZQWHHVZ5XA" target="_self">Applicant Tracking Systems (ATS)</a>
<a href="#h_01FFQ4HP8MWSY38GXM7PEVPGZ5" target="_self">Customer Support and Communication</a>
<a href="#h_01FFQ4JSW95Y8CWCRK7H0X2M3B" target="_self">Video Hosting and Editing</a>
<a href="#h_01FFQ4MFHY0G5HCRB3RGZHKGHH" target="_self">Automation Tools</a>
<a href="#h_01FFQ4KE08KS14D52YKKFT59ND" target="_self">Tracking Tools</a>
<a href="#h_01FFQ5HY42390JCVZTJ7PTF8PZ" target="_self">Typeform</a>
<h2 id="h_01FFQ661PYRCGD23PZDSJ9X1RC">Calendars</h2>
Our multiple calendar integrations allow you to embed a calendar directly into your videoask flow.
When paired with our <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">other answer types</a>, this gives you a great way to collect information from contacts before hopping on a live call with them (or offer a backup option if using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360060692451" target="_blank" rel="noopener">live call option</a> built into VideoAsk).
<a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendly</a>
Embed your Calendly calendar into any step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956148884/Calendly.png" alt="Calendly.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360059849151" target="_blank" rel="noopener">OnceHub</a>
Embed your OnceHub calendar into any step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964154900/ScheduleOnce.png" alt="ScheduleOnce.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_blank" rel="noopener">Hubspot Meetings</a>
Embed your Hubspot Meetings calendar into any step of your videoask. This will create a contact in Hubspot when a respondent books a meeting in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964155796/Hubspot_Meetings.png" alt="Hubspot_Meetings.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_blank" rel="noopener">Acuity</a>
Embed your Acuity calendar into any step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956160020/Acuity.png" alt="Acuity.png">
<h2 id="h_01FFQ4KRCG36VS66A1B68YJBSE">Payment Platforms</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360054870751" target="_blank" rel="noopener">Stripe</a>
Collect payments from within your videoask by creating a paywall with Stripe. Set a currency and payment amount to require respondents to submit a payment before they can proceed with the rest of your videoask.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4406956124692/Stripe.png" alt="Stripe.png" width="609" height="303"></h2>
<h2 id="h_01FFQ4JEHTYF0HESAV4KZVJZ15">Spreadsheet Software</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360056214791" target="_blank" rel="noopener">Google Sheets</a>
Connecting your videoask to a Google Sheet will generate a new line of data in your selected sheet each time you receive a response to your videoask.
When paired with the <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">.csv file export</a> option, you can combine historic data with new data or merge datasets between multiple videoasks.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956312724/GSheets.png" alt="GSheets.png">
<h2 id="h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY">Customer Relationship Management (CRM)</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360052038332" target="_blank" rel="noopener">HubSpot</a>
Create a new contact in HubSpot when a person responds to your videoask, with the option to map the answers of VideoAsk steps to specific fields in HubSpot.
When a contact is created, you'll see their videoask response in the contact's activity feed with the option to view responses directly in HubSpot.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964287508/Hubspot.png" alt="Hubspot.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360058915231" target="_blank" rel="noopener">Salesforce</a>
Create a new lead in Salesforce when you collect a new response in VideoAsk.
When you set up this integration, you'll have the chance to select which destination object in Salesforce is created from new VideoAsk responses, as well as mapping the answers of videoask steps to fields in Salesforce.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956237460/Salesforce.png" alt="Salesforce.png" width="488" height="463">
<h2 id="h_01FFQ4H8Q1MSQ14CZQWHHVZ5XA">Applicant Tracking System (ATS)</h2>
We have two integrations with Applicant Tracking Systems which let you pair the power of VideoAsk to recruit and screen new candidates in a video format while tracking all applications in your ATS.
<a href="https://videoask.zendesk.com/hc/en-us/articles/4402593727508" target="_blank" rel="noopener">Greenhouse</a>
This integration lets you pair the power of VideoAsk to recruit and screen new candidates in a video format while tracking all applications in Greenhouse.
When a candidate responds to your videoask application form, a new candidate will be created in Greenhouse and all their answers will be recorded in their profile, including file uploads and video answers. Any replies sent to a candidate using VideoAsk will also be logged in their Greenhouse activity feed.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956219924/Greenhouse.png" alt="Greenhouse.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/4408718377748" target="_blank" rel="noopener">Lever</a>
This integration lets you pair the power of VideoAsk to recruit and screen new candidates in a video format while tracking all applications in Lever.
When a candidate responds to your videoask application form, a new candidate will be created in Lever and all their answers will be recorded in their profile, including resume uploads and video answers. Any replies sent to a candidate using VideoAsk will also be logged in their Lever notes feed.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408825962772/2021-10-20_12-10-39.png" alt="2021-10-20_12-10-39.png">
<h2 id="h_01FFQ4HP8MWSY38GXM7PEVPGZ5">Customer Support and Communication</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4403614343060" target="_blank" rel="noopener">Zendesk</a>
Use our Zendesk integration to track tickets on Zendesk Support's ticket management platform, while providing video support in VideoAsk.
New responses to your videoask will generate a new ticket in Zendesk, along with the respondents' contact information. When you or a respondent reply in VideoAsk, the ticket status will automatically update in Zendesk.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964222100/Zendesk.png" alt="Zendesk.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360057636472" target="_blank" rel="noopener">Intercom</a>
When you add the VideoAsk App to your Intercom dashboard, you can insert videoasks directly into Intercom chats. This includes automated chat flows (bots) as well as live chats.
Responses to your videoask will be visible within your Intercom chat dashboard and from your VideoAsk inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964185492/Intercom.png" alt="Intercom.png">
<h2 id="h_01FFQ4JSW95Y8CWCRK7H0X2M3B">Video Hosting and Editing</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4405445660308" target="_blank" rel="noopener">Wistia</a>
If you use Wistia for video hosting, you can export videos from Wista directly to VideoAsk to add the footage to a step of your videoask.
Once exported, videos from Wistia will live in your VideoAsk <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406964335252/Wistia.png" alt="Wistia.png" width="461" height="541">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360057104492" target="_blank" rel="noopener">Descript</a>
Pair Descript's powerful video editing software with VideoAsk's video forms by exporting edited footage directly from Descript into VideoAsk.
Similar to our Wistia integration, this direct export option will bring a media file you've worked on in Descript into your VideoAsk media library, which you can then use in an unlimited number of videoasks.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956302100/Descript.png" alt="Descript.png" width="611" height="356">
<h2 id="h_01FFQ4MFHY0G5HCRB3RGZHKGHH">Automation Tools</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>
Connect your videoask to hundreds (if not thousands!) of other tools in Zapier using a series of triggers.
When you receive a response to your videoask, the sequence you have set up with Zapier will automatically trigger, allowing you to build complex workflows across virtually any online tool.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406956354964/Zapier.png" alt="Zapier.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/4410655215636" target="_blank" rel="noopener">Make (formerly known as Integromat)</a>
Make is another powerful automation tool that allows you to connect VideoAsk to hundreds of different apps and any API, so you can automate complex workflows with ease.
<img src="https://videoask.zendesk.com/hc/article_attachments/4410839484052/2021-11-19_11-26-07.png" alt="2021-11-19_11-26-07.png">
<h2 id="h_01FFQ4KE08KS14D52YKKFT59ND">Tracking Tools</h2>
For improved tracking and optimization of your videoasks, track their engagement with <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">Google Analytics, Google Tag Manager, and Facebook Pixel</a>.
Once connected, these tools will track events when a respondent loads your videoask, completes a step, the entire videoask, and the contact form. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406965083412/GTM.png" alt="GTM.png" width="424" height="500">
<h2 id="h_01FFQ5HY42390JCVZTJ7PTF8PZ">Typeform</h2>
VideoAsk and <a href="https://www.typeform.com/" target="_blank" rel="noopener">Typeform</a> are not fully integrated (yet!).
But if you're looking to use the tools together, there are a few handy options to <a href="https://videoask.zendesk.com/hc/en-us/articles/4406454737300" target="_blank" rel="noopener">embed a videoask in a typeform</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/4406426847124" target="_blank" rel="noopener">embed a videoask response in a typeform</a>, or <a href="https://videoask.zendesk.com/hc/en-us/articles/360055962351" target="_blank" rel="noopener">connect them with variables</a>!
<img src="https://videoask.zendesk.com/hc/article_attachments/4406962795412/typeform.png" alt="typeform.png">

VideoAsk Integrations

Are you experiencing issues with VideoAsk? We're sorry to hear it! 😕 Here are some simple troubleshooting steps you can try to fix the problem.
If these don't do the trick or your problem isn't listed below, please reach out to our Support team at any time by clicking the Contact Support button at the bottom of this page.
<h3 id="h_01HNMH6SNKXFSKR0X8MJ357ZV6">Jump to:</h3>
<a href="#h_01FYFH9TKKC9NNP8C6DNQTF4A7" target="_self">I'm unable to login to my account</a>
<a href="#h_01FF4VV530EJT7GPR1KQM366H9" target="_self">I'm unable to give camera and microphone permissions</a>
<a href="#h_01G7CB27PGTFGHFYGDZQRM1VME" target="_self" rel="undefined">I'm unable to record my screen </a>
<a href="#h_01FE3C9D2GKT20X48SZ2ZVDYWX" target="_self">When I try to record, I get stuck on "Get Ready"</a>
<a href="#h_01FE3C92VS9BH5RSBANHY2EVX1" target="_self">My videoask isn't loading</a>
<h2 id="h_01FYFH9TKKC9NNP8C6DNQTF4A7">😞 I'm unable to login to my account</h2>
Do you want to make a change to your VideoAsk account? You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360052839691" target="_blank" rel="noopener">update your account email address and password</a>, or <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">manage your payment method</a> at any time from within your account.
If you have an account on VideoAsk that you're unable to log into, you'll first need to confirm which method you initially used to set up your account, and then try the steps below:
How did you set up your account?
<h3 id="h_01HNMH6SNK171FN7B3M6NV57AE" class="wysiwyg-text-align-left">Email and password</h3>
1. Click I forgot my password to reset your password.
2. If you're not seeing the password reset email, try checking your Spam or Junk folders.
3. If you're still not able to log in after resetting your password, please <a href="https://www.videoask.com/fn5pz0q1v#source=HC_troubleshooting_account_access_article" target="_blank" rel="noopener">contact support</a>.
<h3 id="h_01HNMH6SNKBA6SHK3F22WCJ1DF">Typeform login</h3>
If you originally set up your VideoAsk account with your Typeform credentials, then you'll need to log in with Typeform each time.
If you're having trouble with your Typeform credentials:
1. Click Need Help Signing In?
2. Click I forgot my password
3. Follow the reset password instructions.
4. If you haven't received a reset password email from Typeform, double check your Spam or Junk folders.
5. Alternatively, if you originally used Google or Microsoft to sign up for your Typeform account, try logging in with that method.
Once you've successfully logged in to your Typeform account, this should get you back into your VideoAsk account. If you're still experiencing any issues accessing your account, please contact us by clicking Contact Support at the bottom of this page.
Are you hoping to stop using your Typeform credentials to log in to your VideoAsk account? Follow these steps to <a href="https://videoaskhelp.typeform.com/to/bjogGa2a" target="_blank" rel="noopener">split your login credentials</a>.
<h3 id="h_01HNMH6SNKFRQBX34YTQRJHSRQ">Apple login</h3>
If you originally signed up to VideoAsk with your Apple credentials, you'll need to log in to VideoAsk with the same method.
If you're having trouble with your Apple ID, please reach out to <a href="https://support.apple.com/contact" target="_blank" rel="noopener">Apple Support</a>.
<h2 id="h_01FF4VV530EJT7GPR1KQM366H9">🎙 I'm unable to give camera and microphone permissions</h2>
Are you trying to record a video in VideoAsk, but can't get your camera or microphone connected? In order to use them, we need permission from you to do so.
These permissions will be granted from your browser and/or device. If you're not seeing the pop-up to grant these permissions, try the following steps (you can scroll down past the video for written instructions if you like 😉):
1. Has your browser blocked pop-ups? If so, you may not see the pop-up window to grant camera and microphone permissions. 
You can either unblock pop-ups to see it or click the lock icon to the left of the website URL and set both camera and microphone permissions to Allow.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406572262292" alt="2021-09-09_10-31-26.png" width="407" height="328">
2. Is your browser up to date? If you're not using the latest browser version, updating your browser can sometimes quickly resolve this (and many other!) issues.
3. Are you using any browser plug-ins or extensions? Do any of them have access to your camera and microphone permissions?  If so, they may be conflicting with VideoAsk, so it's worth turning them off to see if that resolves the issue.
4. Have you tried using a different browser or device? Does this work?
Below you can find more detailed information on how to enable/disable camera and microphone permissions based on your browser or device:
<ul>
<li class="wysiwyg-text-align-left"><a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop&amp;oco=1" target="_blank" rel="noopener">Camera and microphone permissions when using Chrome</a></li>
<li><a href="https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/14.0/mac/11.0" target="_blank" rel="noopener">Camera and microphone permissions when using Safari</a></li>
<li><a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" target="_blank" rel="noopener">Camera and microphone permissions when using Firefox</a></li>
<li><a href="https://support.apple.com/en-gb/guide/iphone/iph168c4bbd5/ios" target="_blank" rel="noopener">Camera and microphone permissions when using iOS</a></li>
<li><a href="https://support.google.com/android/answer/9431959?hl=en" target="_blank" rel="noopener">Camera and microphone permissions when using Android</a></li>
</ul>
<h2 id="h_01G7CB27PGTFGHFYGDZQRM1VME" class="wysiwyg-text-align-left">🖥 I'm unable to record my screen </h2>
If you're unable to share your screen after clicking the <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">Record your screen </a>icon, you might need to enable these permissions in the operating system settings on your computer.
If you're on an Apple device, go to System Preferences and select Security &amp; Privacy.
<img src="https://videoask.zendesk.com/hc/article_attachments/17679497495700" alt="2022-07-07_13-04-51.png" width="514" height="439">
Scroll down and select Screen Recording.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/17679497502612" alt="2021-09-29_12-29-53.png" width="521" height="458">
Make sure you've given permissions to the browsers where you're using VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/17679528847252" alt="2021-09-29_12-28-24.png" width="533" height="466">
You may be prompted to quit the browser for the changes to take effect:
<img src="https://videoask.zendesk.com/hc/article_attachments/17679528850836" alt="2022-07-07_12-40-51.png" width="518" height="451">
Back in business! You should now be able to record your screen without issue!
<h2 id="h_01FE3C9D2GKT20X48SZ2ZVDYWX">🎬 When I try to record, I get stuck on "Get Ready"</h2>
If you or your respondents are trying to record a video in VideoAsk, but your screen gets stuck on "Get Ready", this could be due to a number of reasons.
Follow the steps below figure out what the issue is:
If you or your respondents are trying to record a video in VideoAsk, but never get past the flashing "Get Ready" screen, there may be a problem with your connection to our server.
By default, all videoasks use <a href="https://webrtc.org/" target="_blank" rel="noopener">WebRTC</a> recording technology to stream videos to our servers while they are being recorded. If you're having problems with the recording process, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044119891" target="_blank" rel="noopener">switching from Streamed to Uploaded Recording</a> is the first step to troubleshoot the issue.
If you've tried switching your videoask to Uploaded Recording and are still experiencing issues, this could be caused by a number of different reasons, including:
<ul>
<li>Firewalls</li>
<li>Network blocking</li>
<li>Corporate set up</li>
<li>Mobile carriers</li>
<li>Chrome Extensions</li>
</ul>
If you need some extra help to get the issue resolved, please reach out to our Support team by clicking Contact Support at the end of this article. 
<h2 id="h_01FE3C92VS9BH5RSBANHY2EVX1">❌ My videoask isn't loading</h2>
If you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embedded your videoask</a> but it doesn't load, please try these steps to resolve the most common issues that can cause this:
If you or your respondents are having trouble loading your videoask, this could be due to a number of different reasons.
<h4 id="h_01FF4VGXCTNXRGKE3P8M69K5KH">1. Your browser is out of date.</h4>
If the browser you're using is out of date, there could be a conflict with it displaying the latest version of VideoAsk and a simple browser update can quickly do the trick. Learn how to:
<a href="https://support.mozilla.org/en-US/products/firefox/install-and-update-firefox" target="_blank" rel="noopener">Update Firefox</a>
<a href="https://support.apple.com/en-us/HT204416" target="_blank" rel="noopener">Update Safari</a>
<a href="https://support.google.com/chrome/answer/95414?hl=en&amp;co=GENIE.Platform%3DDesktop" target="_blank" rel="noopener">Update Chrome</a>
<h4 id="h_01HNMH6SNK767RRJY2XWQRNMRC">2. You're using an unsupported browser</h4>
✅ Supported browsers:
<ul>
<li>Mozilla Firefox</li>
<li>Safari</li>
<li>Chrome</li>
<li>Microsoft Edge</li>
<li>Opera</li>
</ul>
⛔️ Unsupported browsers:
<ul>
<li>Internet Explorer</li>
<li>Samsung Internet Browser</li>
<li>Mi Browser</li>
</ul>
<h4 id="h_01HNMH6SNKQDZDJ30F2K5YG5A0">3. There is a bug being experienced in a browser.</h4>
If you've tried loading your videoask and it works in one browser, but not another (and they're both up to date), there could be a new bug we haven't yet spotted. 😬
In this case, please click Contact Support below and tell us what browsers you've tried, their versions, and the device you're using.

VideoAsk troubleshooting

You've created and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">shared</a> a beautiful videoask, but people just aren't completing it the way you hoped. 😩 Why not?
There are many factors that can cause a respondent to abandon a videoask or fail to fill out your contact form (leading to lots of <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Anonymous responses</a>).
Figuring out exactly why people are bouncing from your videoask will take a bit of experimenting and troubleshooting, but the first step is understanding where exactly they're getting stuck.
<img src="https://videoask.zendesk.com/hc/article_attachments/4840342803988" alt="drop_off01.png">
A <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoask</a> requires a respondent to complete each step before they can advance to the next one. Depending on your respondents' engagement, connectivity, or other factors, they may not have the desire or ability to advance all the way through your videoask flow.
To ensure you're getting high levels of engagement and good results from your videoask, it's important to understand where respondents may lose interest or struggle to complete a step. There are a few places within your VideoAsk account that can be helpful to analyze this: your <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">metrics tab</a> and drop-off analysis.
Note: Drop-off analysis is only available on our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plans</a>.
<h2>Check the drop-off rate of your videoask</h2>
1. From your VideoAsk account, click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10692903107988" alt="2022-11-08_14-34-59.png">
2. On the lower right-hand side, click the Show Drop-off icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/6150298244116" alt="2022-05-09_12-09-06.png">
3. This will enable drop-off analysis inside the builder. Select the time frame for your analysis.
<img src="https://videoask.zendesk.com/hc/article_attachments/6150362988564" alt="2022-05-09_12-17-15.png">
4. Set a Warning threshold. 
<img src="https://videoask.zendesk.com/hc/article_attachments/6150412932500" alt="2022-05-09_12-20-05.png">
When the drop-off rate is higher than the threshold you set, the rate will turn red to make it easier to spot steps that could be optimized.
<img src="https://videoask.zendesk.com/hc/article_attachments/6150461161876" alt="2022-05-09_12-25-00.png">
5. If you hover over the eye icon you can see the following metrics for each step:
<ul>
<li># of respondents who landed on this step</li>
<li># of respondents who watched more than 75% of the video for this step</li>
<li># of respondents who advanced from this step to the next step</li>
<li>the overall drop-off rate for this step</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/6150463124884" alt="2022-05-09_12-27-30.png" width="520" height="562">
Note: If you have chosen to <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225752" target="_blank" rel="noopener">skip data collection</a> for a step in your videoask, we will still track data for the drop-off analysis but you will not see <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">responses for that step in your inbox</a>.
If you see a step that has no metrics, it means no respondent managed to get to this step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/6150486852500" alt="2022-05-09_12-29-42.png">
7. To turn off the drop-off analysis, simply click the drop-off icon again in the bottom right-hand corner of the builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/6150657474708" alt="2022-05-09_12-47-38.png">
<h2>Optimization tips</h2>
If you're seeing a very high drop-off rate between steps, this could be caused by a number of factors. Here are some key elements to consider:
Video length
In general, the longer the video, the less likely people are to watch its entirety. Is your video authentic and engaging? Is it as concise as possible?
If you've chosen to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048708552" target="_blank" rel="noopener">delay the answer prompt</a> until the end of a long video, this may frustrate respondents enough that they don't respond at all.
Contact form placement
Asking someone for their <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact details</a> can be tricky. Placing the contact form after the first step of your videoask may deter respondents from continuing because they're not yet sufficiently invested or engaged with the experience to share their information.
While this is no sure-fire way to improve your drop-off rates, experimenting with the placement of your contact form is a good place to start.
A few options worth trying:
<ul>
<li>Place the contact form as far into your videoask as it makes sense for your flow. If using conditional logic, <a href="https://videoask.zendesk.com/hc/en-us/articles/360056784112" target="_blank" rel="noopener">enable multiple contact forms</a>.</li>
<li>Build trust by using your video to explain why you're asking for their contact information and how it will be used. You can also include a <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent checkbox</a> in your contact form for a similar effect.</li>
<li>Make contact form fields optional. While respondents will still be prompted to fill out the contact form, they'll still be able to advance through your videoask if they prefer not to.</li>
</ul>
Videoask structure
Your videoask structure may be one of the more complex elements to pinpoint what isn't working with respondents. Here are a few good places to start:
<ul>
<li>Experiment with the order of steps or the content itself. In the example above, one step of our quiz was too difficult so no respondents answered it correctly. In this situation changing the question itself would help with the drop-off for this part of the videoask.</li>
<li>Try to avoid making videoasks that are longer than 10 steps. Because respondents require a strong connection to view and answer a videoask, the more steps you have the more likely a respondent is to drop out of the videoask if they don't have a stable connection.</li>
<li>If you need to use many steps for your flow, consider <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirecting</a> between multiple videoasks. If you do so, make sure to use variables to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307552" target="_blank" rel="noopener">pass contact information between videoasks</a>.</li>
</ul>

Analyze the drop-off rate of your videoask

Do you want to display a videoask on your website? Embed a videoask directly in your page with an iframe using a little bit of HTML code so site visitors can view, interact, and submit responses without leaving your site.
<iframe src="https://fast.wistia.com/embed/medias/ticmo0guni" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
If you're hoping to embed a videoask in the footer of your page or website, or to expand and collapse the videoask, learn <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">how to embed a videoask widget</a>.
<h3 id="h_01HBQNKX370BT5D4GM8HNS875D">Jump to:</h3>
<a href="#h_01FZG2DG2WD1JQ3515Q3G3EEM5" target="_self">Embed a videoask in your page</a>
<a href="#h_01FEJXPSJ4N228HMB7R05T8ZKV" target="_self">Embed requirements</a>
<a href="#h_01FEJXR3PKTXFRYC8HHA42K2RZ" target="_self">Step-by-step instructions for your specific website builder or CMS</a>
<a href="#h_01FEJXQG084M1NGP7K41N7250C" target="_self">Change the videoask layout</a>
<a href="#h_01FZG2FT29R5M950MW81DDMRJB" target="_self">FAQ</a>
<h2 id="h_01FZG2DG2WD1JQ3515Q3G3EEM5">Embed a videoask in your page</h2>
1. Log in to your VideoAsk account and select the videoask you want to embed. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697484374420" alt="2022-08-19_15-38-14.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13096207191060" alt="mceclip1.png" width="521" height="405">
3. The dropdown options should be set to Iframe.
<img src="https://videoask.zendesk.com/hc/article_attachments/15169505854356" width="624" height="401">
4. If you want to change the height of your videoask, you can edit the number of pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/15169499662868" width="630" height="405">
Note: The width of your iframe will automatically adjust based on the height you set. If you want to set a specific width, you can modify it directly in the code.
5. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/15169500432020" width="659" height="423">
6. Go to your website builder and paste the code you just copied into your website editor (this part might vary depending on which website builder you use).
<img src="https://videoask.zendesk.com/hc/article_attachments/16788318231828" alt="2022-10-05_12-05-22.png" width="398" height="606">
<h2 id="h_01FEJXPSJ4N228HMB7R05T8ZKV" class="wysiwyg-text-align-left">Embed requirements</h2>
You can embed videoasks in almost any website, online store builder, or CMS, so long as it allows you to insert custom code or edit the HTML code of pages. There are, however, some requirements for your embedded videoask to work smoothly:
<ul>
<li class="wysiwyg-text-align-left">Your site must be compatible with iframes.</li>
<li class="wysiwyg-text-align-left">Your website must have a valid SSL certificate (using HTTPS://). If we cannot detect a valid SSL certificate, we will display a "Reply" button on your embedded videoask instead of the answer prompts you have selected. This button will open the videoask in a new tab to ensure responses are submitted over a secure connection.</li>
<li class="wysiwyg-text-align-left">Make sure to use the embed code provided in the app. Camera and microphone permissions are included in it which are essential for respondents to be able to record answers. Attempting to embed your videoask without using the embed code above could result in the recording process failing.</li>
</ul>
<h2 id="h_01FEJXR3PKTXFRYC8HHA42K2RZ">Use these step-by-step instructions for your specific website builder or CMS:</h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4418409120148" target="_blank" rel="noopener">Embed a videoask in a Wix site</a>
<a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener">Embed a videoask in a Squarespace site</a>
<a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener">Embed a videoask in a WordPress site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360059335631" target="_blank" rel="noopener">Embed a videoask in a Shopify site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/5187604679444" target="_blank" rel="noopener">Embed a videoask in a Webflow site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/9092803745172" target="_blank" rel="noopener">Embed a videoask in a Leadpages site</a>
<h2 id="h_01FEJXQG084M1NGP7K41N7250C">Change the videoask layout</h2>
The default embed code generated in-app will display the videoask at 100% of the page width, as allowed by the page's styling and design.
There is a breakpoint built in at 1023 pixels that determines the layout of a videoask. If fewer than 1024 pixels are allowed, then a videoask will switch from split-screen view (with buttons displayed to the right of the videoask) to mobile view (with buttons stacked on top of the video).
<img src="https://videoask.zendesk.com/hc/article_attachments/360090814632" alt="mceclip0.png" width="732" height="274">
If you want to force the mobile view for an iframe embedded videoask, change the width from 100% to a numerical value of less than 1024 pixels in the embed code. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360090814812" alt="2021-03-26_15-17-56.png" width="454" height="361">
💡 Tip: VideoAsk embed code contains your videoask URL. You can search for your videoask URL in your site code if you need to locate and remove the embed later.
<h2 id="h_01FZG2FT29R5M950MW81DDMRJB" class="wysiwyg-text-align-left">FAQ</h2>
I'm using 100% of the width and my embedded videoask is still showing a mobile layout. Why?
If you're using the default code but your videoask is still not showing a split-screen view, this is likely because of other design elements on your page or site constraining the width. 
If your page has wide margins or sidebars, then there may not be enough space to display the video and buttons side by side. 
Do embedded videoasks affect load time?
Because all the video content is hosted by us, embedded videoasks should not significantly affect the load speed of your site. 
Load speed can, however, be affected by your geographic location when loading a videoask (ie relative proximity to our servers) as well as the method of embedding (iframe vs widget).
To test and compare this, please see our <a href="https://videoask-embed-example.netlify.app/" target="_blank" rel="noopener">page load speed test</a>.
Building your own app and want to use VideoAsk? Learn how to <a href="https://www.videoask.com/help/embed/360043110611-embed-your-videoask-in-native-apps" target="_blank" rel="noopener">embed a videoask in a native app</a>.
Embedding videoasks as an iframe will place the video in the midst of other content on your page, like this. ⤵️
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/ffpebb2t0" width="65%" height="390px">
</iframe>

Embed a videoask as an iframe in a webpage

A videoask is made up of either one or <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multiple steps</a> and an optional <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a>. Depending on the answer type you choose to add, the step can be interacted with or responded to in different ways. 
When <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step you'll be prompted to select an answer type. By default, the open-ended answer type will be selected, but you can easily change it to any of the options below.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091956811" alt="2021-04-08_14-44-48.png">
Each answer type has its own configuration options, depending on its capabilities. Bear in mind that although respondents can choose from options allowed within the answer type, a response must be given for each step of your videoask (i.e., each step is required and steps cannot be skipped).
If you've not yet collected responses, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360054225192" target="_self">change the answer type</a> of an existing videoask step.
Note: Only one answer type may be selected per step. You cannot combine answer types for a step.
<h3 class="wysiwyg-text-align-left">Jump to:</h3>
<a href="#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_self">Open ended</a>
<a href="#h_01FDC8Q4G1MJPQ6CPE941Z2RQG" target="_self">AI Chatbot</a>
<a href="#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_self">Multiple choice</a>
<a href="#h_01FDC8QSEYK1DJ71SVE2CZ7X9G" target="_self">Button</a>
<a href="#h_01FDC8R047FBFVXABZM80KC9KP" target="_self">Calendar</a>
<a href="#h_01FDC8R6SB3NEN9618CQATPHD3" target="_self">Live Call</a>
<a href="#h_01FDC8RD9RVWGS83W26M3KS773" target="_self">Net Promoter Score</a>
<a href="#h_01FDC8RMH812N9P2675S585JZQ" target="_self">File Upload</a>
<a href="#h_01FDC8RY3X647X02VD27EBYWM3" target="_self">Payment</a>
<h2 id="h_01FDC8PYJBJ439675TJ1K93XFZ">Open ended</h2>
Collect video, audio, and/or text responses from respondents, which can later be downloaded, shared, or exported.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371332" alt="answer2.png" width="365" height="230">
Configuration options allow you to enable all, some, or only one of these response formats, and <a href="https://www.videoask.com/help/customization/360036298791-control-the-length-of-video-or-audio-answers" target="_blank" rel="noopener">set the time limit</a> for audio and video responses.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956212" alt="2021-04-08_14-48-05.png" width="445" height="350"></h2>
Here's what the respondent experience could look like with an open-ended answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959716953876" alt="Open_ended_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8Q4G1MJPQ6CPE941Z2RQG">AI Chatbot</h2>
This answer type prompts respondents to record their questions and automatically receive answers back. Learn how to create an <a href="https://videoask.zendesk.com/hc/en-us/articles/360060625711" target="_blank" rel="noopener">AI Chatbot</a>.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360094069271" alt="2021-04-29_19-50-11.png" width="305" height="459"></h2>
While their question is being recorded, AI technology uses categories and logic to match the respondent to the step of your videoask that best answers their question.
<img src="https://videoask.zendesk.com/hc/article_attachments/17303210700052" alt="2023-07-11_11-01-12.png" width="312" height="441">
Here's what the respondent experience could look like if you choose the AI Chatbot answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959737988756" alt="Voice_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8QBRRZ2W8M2QJNEW9FY7T">Multiple choice</h2>
The multiple choice answer type is incredibly versatile. It can be used to ask simple yes-no questions, as a navigational menu, or to create complex lead qualification funnels through polls and surveys. This is one of two answer types that can be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494831" alt="answer4.png" width="412" height="261">
Multiple selection or option count labels can be enabled for better visibility on mobile if you have many multiple choice options. 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091953291" alt="2021-04-08_15-00-28.png" width="475" height="616"></h2>
You can randomize the order of your multiple choice options every time your videoask is viewed.
<img src="https://videoask.zendesk.com/hc/article_attachments/8670186314132" alt="2022-08-18_14-27-17.png" width="463" height="704">
Note: If you delete a multiple choice option, this will permanently delete any responses that selected this option for this step. We're unable to recover responses once they have been deleted.
Here's what a multiple choice step could look like for your respondent:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959776888980" alt="MC_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8QSEYK1DJ71SVE2CZ7X9G">Button</h2>
This answer type gives you a single button with a customized call to action. It's useful as a navigational tool (ie for an introductory step) to allow respondents to review information or confirm they want to proceed before moving through your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371392" alt="answer3.png" width="446" height="125">
Because minimal information is collected with this answer type, <a href="https://www.videoask.com/help/how-it-works/360054225752-skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">data collection is turned off</a> by default.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091956572" alt="2021-04-08_14-52-28.png" width="515" height="357"></h2>
Here's what a button answer type step could look like for you respondent:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959555618964" alt="Button_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8R047FBFVXABZM80KC9KP">Calendar</h2>
The calendar answer type lets respondents view and book appointments on your calendar from directly within your videoask. Currently, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_self">Calendly</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044708591" target="_self">Hubspot Meetings</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360044714231" target="_self">Acuity Scheduling</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360059849151" target="_blank" rel="noopener">OnceHub</a> calendars are supported.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080494851" alt="answer5.png" width="447" height="547">
To embed a calendar in your videoask, simply copy and paste your calendar link. If a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled prior to a calendar step, respondents' details will automatically pass through to the appointment booking, except when using Acuity Scheduling. 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091958112" alt="2021-04-08_15-09-53.png" width="413" height="343"></h2>
Here's what the respondent experience could look like with a calendar answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959832950420" alt="Calendar_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8R6SB3NEN9618CQATPHD3">Live Call</h2>
The Live Call answer type lets respondents start a video call with you from within the videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163511" alt="2021-04-30_16-18-35.png" width="400" height="302">
If you (or a <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">team member</a>) are online and logged into VideoAsk, you can choose to accept or decline the call.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094163571" alt="2021-04-30_16-18-49.png" width="437" height="376">
Here's what the respondent experience could look like with a live call answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959845177236" alt="Live_call_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8RD9RVWGS83W26M3KS773">Net Promoter Score®</h2>
Use the NPS® (Net Promoter Score®) answer type to collect feedback from your respondents on a scale of 1 to 10. This answer type can also be used with <a href="https://www.videoask.com/help/customization/360036299571-how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371452" alt="answer7.png" width="418" height="123">
NPS® scale labels can be customized, however, the numbers of the scale are fixed. Learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360045666172" target="_self" rel="undefined">collecting NPS® feedback</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091955971" alt="2021-04-08_15-24-49.png" width="454" height="286">
Here's what the respondent experience could look like with an NPS® answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959901351060" alt="NPS_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8RMH812N9P2675S585JZQ">File Upload</h2>
The file upload answer type lets you collect files or images from your respondents with a customized call to action.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080371432" alt="answer8.png" width="436" height="173">
Most file types are supported, but there is a maximum file size of 10 MB. <a href="https://videoask.zendesk.com/hc/en-us/articles/9377142968084" target="_blank" rel="noopener">Check out the full list of accepted file types here</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091959872" alt="2021-04-08_15-29-34.png" width="465" height="234">
💡 Tip: For files larger than 10MB use the open-ended answer type and enable text only. Then ask your respondents to send a link to their file.
Here's what the respondent experience could look like with a file upload answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959942330516" alt="File_upload_answer_type_resized__1_.gif" width="400" height="300">
<h2 id="h_01FDC8RY3X647X02VD27EBYWM3">Payment</h2>
The payment answer type can be used to create a paywall or <a href="https://www.videoask.com/help/integrations/360054870751-collect-payments-from-your-respondents-with-stripe" target="_blank" rel="noopener">collect payments within your videoask using Stripe</a>. When this answer type is used respondents will be required to pay the amount you've set before they can proceed through the rest of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958772" alt="2021-04-08_15-18-52.png" width="435" height="435">
The currency and payment amount can be set for each payment step. There's no additional surcharge or processing fee for payments processed in your videoask beyond those charged by Stripe.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091955191" alt="2021-04-08_15-17-16.png" width="462" height="514">
Here's what the respondent experience could look like with a payment answer type:
<img src="https://videoask.zendesk.com/hc/article_attachments/7959978230036" alt="Payment_answer_type_resized__1_.gif" width="400" height="300">

Answer Types

Looking to use VideoAsk for your company but still stay on brand? You can remove our logo and apply your own branding to your videoasks. 
When you set up a brand in your VideoAsk account, you'll be able to upload your own logo, link the logo to your website, <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">set up a custom domain for</a><a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener"> your videoask URL</a>, and change the favicon.
Check out our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> to see which plan you'll need to add your own brand.
💡 Tip: If you decide to <a href="https://videoask.zendesk.com/hc/en-us/articles/6039352147988" target="_blank" rel="noopener">restrict access to your videoask by adding a password</a>, any branding you've added will also display on the password screen.
<h3 id="h_01HA9ZCHSH5KAQJDSMR0APRJ32">Jump to:</h3>
<a href="#h_01F4TD5X779WZPHQNTS4H34JRT" target="_self">Create a brand and add your own logo</a>
<a href="#h_01F8RBB4F9ZD7HW6XQC97G2J3D" target="_self">Logo tips</a>
<a href="#h_01F4TD63DPDH34Q2X3QN4XJ2GK" target="_self">Edit a brand</a>
<a href="#h_01F4TD6B0TXCD33R1WWH51RQJB" target="_self">Delete a brand</a>
Will you be creating a lot of different videoasks for your company or brand? Apply the same brand to every new videoask by <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">creating default settings</a>. 
Note: You can upload brand logo and favicon images of up to 5MB. 
<h2 id="h_01HBXSG6446N6KS1HGAGMRVF20">Remove the VideoAsk logo</h2>
1. Log in to your VideoAsk account and select the videoask you want to customize. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599261684244" alt="2022-11-04_14-19-08.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8169181488276" alt="2022-07-29_13-25-31.png">
3. Under Branding, select No branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094423852" alt="2021-05-03_19-48-53.png">
That's it! Now no logo will be displayed on the lower left-hand corner of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094339551" alt="2021-05-03_19-52-19.png">
<h2 id="h_01F4TD5X779WZPHQNTS4H34JRT" class="wysiwyg-text-align-left">Create a brand and add your own logo</h2>
1. Log in to your VideoAsk account and select the videoask you'd like to customize. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599305065876" alt="2022-11-04_14-24-01.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599370696724" alt="2022-11-04_14-26-48.png">
3. Next to Branding, click the + icon to add a new brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599374350868" alt="2022-11-04_14-27-44.png">
4. Give your brand a name and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094424352" alt="2021-05-03_19-57-53.png">
5. Click Upload or drag and drop to add a logo file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425312" alt="2021-05-03_20-01-39.png" width="495" height="512">
Note: Only .png, .jpeg, and .gif files may be used.
6. Type or paste the redirect URL you want respondents to be sent to when they click your logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341111" alt="2021-05-03_20-21-45.png" width="495" height="496">
Note: The logo redirect URL has a character limit of 200. We recommend using a <a href="https://tinyurl.com/app" target="_blank" rel="noopener">URL shortener</a> if your URL has more than 200 characters.
7. To use your own domain for the videoask URL, enter your subdomain in the custom domain field. Then make sure to follow the rest of the <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">instructions for setting up a custom domain</a>. 
Use of custom domains for your brand is optional. Adding a URL redirect for your logo is required.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425192" alt="2021-05-03_20-05-36.png" width="493" height="510">
Note: You cannot use the same custom domain in different brands and across multiple VideoAsk accounts.
8. If using a custom domain, you also have the option of uploading a favicon. Click Upload or drag and drop your favicon file (the icon that displays in a browser tab).
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425172" alt="2021-05-03_20-05-36.png" width="492" height="507">
9. Click Save Brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094425112" alt="2021-05-03_20-14-26.png" width="487" height="530">
You have now created a brand that can be used for any videoask in your organization! To add this brand to your videoask, just select it under Branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599405029268" alt="2022-11-04_14-29-03.png">
When selected, your logo (and custom domain, if you have set this up) will be applied to this videoask and any follow-up replies you send! 
<img src="https://videoask.zendesk.com/hc/article_attachments/10599613358996" alt="2022-11-04_14-33-08.png">
<h3 id="h_01F8RBB4F9ZD7HW6XQC97G2J3D">Logo tips</h3>
<ul>
<li>Use images in .png, .jpeg, .svg or .gif format, maximum 35 px height.</li>
<li>Example image dimensions by shape:
<ul>
<li>Square - 35 px width x 35 px height.</li>
<li>Landscape - 62 px width x 35 px height.</li>
<li>Banner - 100 px width x 35 px height.</li>
<li>Wide banner - 200 px width x 35 px height.</li>
</ul>
</li>
<li>Landscape images work best with a 16:9 aspect ratio.</li>
<li>Add an image with a transparent background to maximize space.</li>
<li>Keep contrast in mind: white or light-colored logos will stand out on dark videos, but dark images will stand out best when used in email. If you'll be using your logo in both settings, try images with light and dark elements or somewhere in the middle of the gradient.</li>
<li>Rectangular images will appear larger, and circles smaller.</li>
</ul>
<h2 id="h_01F4TD63DPDH34Q2X3QN4XJ2GK">Edit your brand</h2>
If you want to upload a different logo or change any of your brand settings you can update a brand from the builder of any of your videoasks.
Note: Only <a href="https://www.videoask.com/help/account-management/4406021703828-invite-and-manage-team-members" target="_blank" rel="noopener">Owners and Admins of an organization</a> can make edits to a brand.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599305065876" alt="2022-11-04_14-24-01.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8169220940692" alt="2022-07-29_13-27-40.png">
3. In the branding section, select the brand you want to edit from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426052" alt="2021-05-03_20-31-58.png">
4. Click Edit this brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341451" alt="2021-05-03_20-30-44.png">
5. Make any desired changes and click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341491" alt="2021-05-03_20-34-51.png">
<h2 id="h_01F4TD6B0TXCD33R1WWH51RQJB">Delete a brand</h2>
1. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599305065876" alt="2022-11-04_14-24-01.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8169220940692" alt="2022-07-29_13-27-40.png">
3. In the branding section, select the brand you want to delete from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426152" alt="2021-05-03_20-37-05.png">
4. Click Edit this brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426212" alt="2021-05-03_20-37-56.png">
5. On the upper right-hand side, click the Delete button.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094341611" alt="2021-05-03_20-38-41.png" width="520" height="517">
6. Type the name of your brand to confirm you want to delete it. Then click Yes, delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094426232" alt="2021-05-03_20-39-03.png" width="536" height="416">
Note: If you delete a brand currently being used on a videoask, it will revert back to the VideoAsk branding. You cannot delete the default VideoAsk and No branding options.

Add your brand and logo to a videoask

Each step of a videoask requires a video prompt and an <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a>. Each time you create a new step or new videoask you'll be prompted to select where you want to create or upload the video footage from.
💡Tip: If you're not ready to record your video just yet, click Add video later. A placeholder video will be used and you'll be able to add or record your video at a later time. 
Video source options are:
<ul>
<li><a href="#h_01F3402GHSAYFAD1EJGWBTT3XY" target="_self">Record a new video using your webcam</a></li>
<li><a href="#h_01F33ZZDWTEX10RA2TVNATNKP6" target="_self">Record a screen share</a></li>
<li><a href="#h_01F33ZZPQRVGG8ZEGXNQ2S0FHK" target="_self">Upload a video </a></li>
<li><a href="#h_01F340046B71KW6X56DXSWPM76" target="_self">Select a video from the Pexels library</a></li>
<li><a href="#h_01F340046B71KW6X56DXSWPM76" target="_self">Select a video from the Giphy library</a></li>
<li>
<a href="https://www.videoask.com/help/video-audio/360057106172-manage-your-media-library" target="_blank" rel="noopener">Select a video from your media library</a> (videos you have previously recorded or uploaded) </li>
</ul>
<h2 id="h_01F3402GHSAYFAD1EJGWBTT3XY">Record a new video using your webcam</h2>
1. Select Webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/4499789881236" alt="footage_source01.png">
2. Click the camera and microphone icons at the top of your screen to select which camera and microphone you want to use for your recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/16694722537876" alt="2023-06-20_12-21-40.png">
3. For a little help remembering what you want to say in your video, toggle on Notes and jot down a script or outline. These notes will be visible to you while you record, but will not be visible in the final footage.
<img src="https://videoask.zendesk.com/hc/article_attachments/16694722542740" alt="2023-06-20_12-30-12.png">
💡Tip: Often the most engaging videos are more natural, so we recommend using a loose structure instead of writing and reading an entire script word for word! 
4. When you're ready, click the red button to start recording. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16694736286868" alt="2023-06-20_12-35-20.png">
💡Tip: Remember to make eye contact with the camera - not your screen!
You will receive a 3 second countdown before the recording begins:
<img src="https://videoask.zendesk.com/hc/article_attachments/16694736288532" alt="2023-06-20_12-38-03.png">
Each video can be up to 5 minutes long. A clock will count backwards at the bottom of your screen as you record to tell you how much time you have left.
Note: If you want to create a video longer than 5 minutes, you can choose to upload your own. For this option, there is no time limit but the maximum file size you can upload is 500 MB on your webbrowser.
If you're using our <a href="https://videoask.zendesk.com/hc/en-us/articles/4410842410004" target="_blank" rel="noopener">iOS app</a> to create your videoask step, the maximum file size limit is 2 GB.
<img src="https://videoask.zendesk.com/hc/article_attachments/16694722548756" alt="2023-06-20_12-41-52.png">
If you need to take a break from recording, click the Pause button and resume when you're ready. When you are finished recording, click the red Finish button.
💡 Pro tip: You can also use the spacebar on your keyboard to start and stop recordings - this is very useful so you can keep looking at the camera until the very end!
5. You'll now get the chance to preview your video footage. To save it and proceed, click Yes. To re-record, click No. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16694722550164" alt="2023-06-20_12-51-06.png">
Note: Re-recording does not use up your minutes. We count minutes only for videos that aretranscoded and saved, either through recording or uploading an external file.
<h2 id="h_01F33ZZDWTEX10RA2TVNATNKP6">Record a screen share</h2>
1. Click Screen share.
<img src="https://videoask.zendesk.com/hc/article_attachments/4499797482004" alt="footage_source08.png">
2. Choose which screen you would like to share.
To share your entire screen (including your desktop and all windows), click the Your Entire Screen tab and select which screen you'd like to share (if you have multiple screens).
<img src="https://videoask.zendesk.com/hc/article_attachments/7770784360468" alt="2022-07-13_14-16-25.png" width="640" height="400">
You can also share a specific application window. Click the Window tab and select the application window you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/7770806933908" alt="2022-07-13_14-20-48.png" width="646" height="404">
Your third option is to record a specific browser tab (in this case, Chrome). Click the Chrome Tab tab and select which tab you want to record.
<img src="https://videoask.zendesk.com/hc/article_attachments/7770811394452" alt="2022-07-13_14-28-35.png" width="647" height="405">
3. Whichever option you choose, click Share when you're ready to start sharing your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/7770880320276" alt="2022-07-13_14-28-35.png" width="641" height="401">
4. The default screen recording setting allows you to record yourself as well as your screen. If you don't want to record yourself while recording your screen, click the X on the video of yourself to remove it.
<img src="https://videoask.zendesk.com/hc/article_attachments/7770886551572" alt="2022-07-13_14-32-31.png" width="651" height="407">
5. If you've selected to record a specific browser tab, look for the blue rectangles to indicate that you are sharing your screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091645951" alt="2021-04-05_15-04-59.png" width="640" height="397">
6. Though you've started sharing your screen, you've not started recording. Switch to the VideoAsk tab or window and press the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/7770959690772" alt="2022-07-13_14-38-19.png" width="641" height="401">
Note: While recording, the video of yourself won't be visible but it will display in the final video.
7. You'll receive a 3-second countdown before recording begins, similar to the process when recording with your webcam.
<img src="https://videoask.zendesk.com/hc/article_attachments/7771118255508" alt="2022-07-13_14-43-34.png" width="645" height="403">
Note: This countdown and the timer for your recording will only be viewable in the VideoAsk tab or window, not the one you are screen sharing.
8. Make sure to switch to the right window or application while you're recording. You'll hear a 3-second countdown so you'll know when the recording starts.
You can use the Pause button if you need to take a break from recording and resume when you're ready.
<img src="https://videoask.zendesk.com/hc/article_attachments/16694736298260" alt="2023-06-20_12-55-07.png">
When you want to end the video and screen share, click the Stop button or go back to the VideoAsk tab and click the red Finish button.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646011" alt="2021-04-05_15-05-48.png" width="629" height="390">
9. Preview your screen share in VideoAsk. If you're happy with the video, click Yes. If you'd like to re-record, click No.
<img src="https://videoask.zendesk.com/hc/article_attachments/7771172654484" alt="2022-07-13_14-59-11.png" width="626" height="322">
That's it! Now your screen recording is ready to use in your videoask. Because it's usually important to see the entire screen of screen recordings, the Fit video option for these videos will be toggled on by default. If you'd prefer the video to be cropped, toggle the Fit video option off.
<img src="https://videoask.zendesk.com/hc/article_attachments/7771266506004" alt="2022-07-13_15-11-23.png" width="629" height="327">
<h2 id="h_01F33ZZPQRVGG8ZEGXNQ2S0FHK">Upload a video </h2>
1. Click Upload.
<img src="https://videoask.zendesk.com/hc/article_attachments/4499697581460" alt="footage_source19.png">
2. Click Choose file to select a file from your device.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646091" alt="2021-04-05_15-27-20.png" width="649" height="363">
Or drag and drop your video file into the browser window:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655312" alt="2021-04-05_15-25-47.png" width="650" height="384">
Note: Files must be in .mp4, .mov, or .webm format and no larger than 500 MB when uploading from your web browser.
If you're using our <a href="https://videoask.zendesk.com/hc/en-us/articles/4410842410004" target="_blank" rel="noopener">iOS app</a>, files must be in .mp4, .mov, or .webm format and no larger than 2 GB. 
3. Once your file finishes uploading, you'll see it in the preview. Click Continue to save your file to VideoAsk and continue with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655352" alt="2021-04-05_15-47-41.png" width="645" height="361">
<h2 id="h_01F340046B71KW6X56DXSWPM76">Use a video from the Pexels or Giphy library</h2>
Access to thousands of beautiful Pexels videos or funny Giphy gifs come with your VideoAsk account. If you don't want to show your face yet or are looking to quickly create videoasks, this is a great option for engaging video content.
Note: Using Pexels footage or gifs does not count towards your plan usage.
1. Select Library.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4499698015508" alt="footage_source23.png"></h2>
2. For Pexels videos, select the Pexels tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646191" alt="2021-04-05_15-51-46.png" width="646" height="362">
To use a gif, select the Giphy tab:
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646211" alt="2021-04-05_16-01-08.png" width="646" height="362">
3. Search videos or gifs by keyword to find just the right one.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646251" alt="2021-04-05_15-52-23.png" width="639" height="358">
4. Click a video or gif to select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646291" alt="2021-04-05_15-52-23__1_.png" width="650" height="364">
5. Click Continue to proceed with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655552" alt="2021-04-05_15-56-12.png" width="646" height="361">
<h2>Use videos from your <a href="https://www.videoask.com/help/video-audio/360057106172-manage-your-media-library" target="_blank" rel="noopener">media library</a>
</h2>
If you have previously recorded or uploaded videos to your VideoAsk account, these can be reused for any new videoask or step.
1. Select Library.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4499698015508" alt="footage_source23.png"></h2>
2. In the Videos tab you'll see all the videos in your media library. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646351" alt="2021-04-05_15-51-46__1_.png" width="633" height="355">
3. Search your videos by transcript to quickly find the one you're looking for.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646411" alt="2021-04-05_16-06-46.png" width="631" height="337">
4. Click a video to view and select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091646511" alt="2021-04-05_16-06-46__1_.png" width="633" height="338">
5. Once you've selected the video you want, click Continue to proceed with the building process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091655732" alt="2021-04-05_16-07-07.png" width="639" height="342">

Select your video footage source

Are you leaving your company or moving to a different department? Or is someone else taking over your VideoAsk workflows?
Whatever the reason might be, if you want to transfer ownership of your VideoAsk organization to somebody else, you just need to change the email address associated with your account:
1. Click the Account &amp; Org settings icon to access your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108095508/2021-08-31_15-02-30.png" alt="2021-08-31_15-02-30.png" width="782" height="408">
2. Select My account. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406101411988/2021-08-31_15-09-25.png" alt="2021-08-31_15-09-25.png" width="313" height="583">
3. Here you'll see your account credentials. Choose Update email to change the email address of your account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108162708/2021-08-31_15-29-49.png" alt="2021-08-31_15-29-49.png" width="526" height="316">
4. For security reasons, before you can update your email address you'll be prompted to re-enter your account password.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406101637908/2021-08-31_15-38-06.png" alt="2021-08-31_15-38-06.png" width="524" height="241">
⚠️ Important: You cannot be an account owner of more than one VideoAsk organization using the same email address. 
This means that if the person you want to transfer ownership to already has a VideoAsk account, they will first need to change the email address associated with their account to a different email address before you can transfer ownership of your organization to them.
For example, Ralph (ralph@acmesales.com) is the current owner of the Acme Sales VideoAsk account. Ralph is moving to another department within the company and Renata will take over ownership of the team’s VideoAsk account. Renata is currently a team member in the Acme Sales VideoAsk organization (meaning she is also the owner of her own VideoAsk organization) with the email address renata@acmesales.com.
Before Ralph can transfer ownership to Renata, by changing the account email address to renata@acmesales.com, Renata must first change the email address of her account to a different email address.
She chooses to change it to her personal email address (renata@renata.com). Once her own account is no longer associated with renata@acmesales.com, Ralph can go ahead and transfer ownership of the team account to this email address. 
 💡Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">Learn more about managing your VideoAsk organization</a>.

Transferring organization ownership

Attracting and identifying potential customers is a key component of any successful sales strategy. By effectively capturing and qualifying leads, you can build and maintain a thriving customer base, converting website visitors into loyal and satisfied customers.
It’s not always simple, though. Capturing leads can prove challenging, as potential customers may be hesitant to provide their contact information.
That's where VideoAsk steps in, streamlining the process and making it simpler. With VideoAsk, you can engage, connect, and persuade visitors by showcasing the unique value of your business and building trust in a more personal way, resulting in more successful lead capture and qualification efforts.
<img src="https://videoask.zendesk.com/hc/article_attachments/7077127450260/2022-06-16_12-43-16__1_.gif" alt="2022-06-16_12-43-16__1_.gif">
Whether you create a fun quiz or workshop registration form, give leads access to useful gated content like ebooks or guides, or just opt for an engaging and interactive contact form, doing so via video adds an extra human element to your lead-capture forms.
Using VideoAsk for lead collection helps build instant trust with your potential customers and allows you to talk face-to-face with your leads, but asynchronously and at scale. 
As well as staying <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">on-brand</a> and professional, you can take advantage of the many <a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener">native integrations</a> available to keep track of leads and their responses, or use an automation tool like <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/4410655215636" target="_blank" rel="noopener">Make</a> to customize your workflow further.
And it doesn't stop there! Use our <a href="https://videoask.zendesk.com/hc/en-us/articles/4416621623188" target="_blank" rel="noopener">lead scoring feature</a> to prioritize your strongest prospects and <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">tag respondents' answers </a>to keep track of conversations. Use <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">logic</a> to direct leads down different paths depending on their answers, and invite your hottest leads to jump on a <a href="https://videoask.zendesk.com/hc/en-us/articles/360060692451" target="_blank" rel="noopener">live call</a> with you directly from the videoask. 
Nurture prospects by <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">replying to them via video or audio</a> directly from your VideoAsk account, or re-establish contact by sending a <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">direct message</a>.
If you're brand new to videoask (welcome! 👋) we recommend <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">checking out this starter guide on creating your first videoask</a>. There, you'll find a step-by-step walkthrough on how to create a single-step event registration form using VideoAsk that captures respondents' names and email addresses.
Below, we’ve put together a list of some of the ways our customers are using VideoAsk to collect and qualify leads. Click on a use case for more details and an example videoask, as well as the key features used. We hope you find something helpful!
<div class="container">
<div class="sixteen columns">
<div class="contact_form">
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/5710462973332" target="_blank" rel="noopener">Offer a discount code to capture respondents' contact details</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/5733723765268" target="_blank" rel="noopener">Capture leads with VideoAsk by giving access to an e-book or guide </a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/5736751252628" target="_blank" rel="noopener">Encourage customers to request a quote through an interactive videoask</a></li>
<li><a href="https://community.typeform.com/videoask-guides-20/how-to-create-a-lead-capture-quiz-in-videoask-6007" target="_blank" rel="noopener">Create a lead capture quiz with VideoAsk</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/7456675692564" target="_blank" rel="noopener">Maximize course enrollment with an interactive sign-up form</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/6066674521492" target="_blank" rel="noopener">Create an interactive video FAQ and contact form with VideoAsk</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/7227417725716" target="_blank" rel="noopener">5 unmissable features to engage and nurture leads through VideoAsk</a></li>
</ul>
🗣 And before you go, be sure to check out these resources from over in our Community:
<ul>
<li><a href="https://community.typeform.com/videoask-guides-20/free-video-guide-how-to-build-a-high-converting-lead-gen-funnel-with-videoask-typeform-3945" target="_blank" rel="noopener">Learn how to build a high-converting lead generation funnel with VideoAsk and Typeform</a></li>
<li><a href="https://community.typeform.com/videoask-guides-20/videoask-for-real-estate-lead-generation-6239?postid=30326#post30326" target="_blank" rel="noopener">VideoAsk for Real Estate: Lead Generation</a></li>
<li><a href="https://community.typeform.com/videoask-guides-20/may-videoask-of-the-month-5558" target="_blank" rel="noopener">Check out this lead-generation-focused videoask of the month</a></li>
<li><a href="https://community.typeform.com/videoask-guides-20/get-your-copy-of-the-ultimate-video-marketing-starter-pack-1779" target="_blank" rel="noopener">Dive into this ultimate video marketing starter pack </a></li>
</ul>
 
</div>
</div>
</div>
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fihwyuh1l" width="65%" height="390px">
</iframe>

Capture and qualify leads with VideoAsk

We know how frustrating it can be when things aren't working as you'd expect. But don't fret, we're here to help! 
Read on to find out what you can do and who you can contact to get things back up and running in no time.
<h3 id="h_01HNMH7K16Q1NFEEJ60YCFBXF2">Jump to:</h3>
<a href="#troubleshooting" target="_self" rel="undefined">Troubleshooting </a>
<a href="#helpyourrespondents" target="_self">Help your respondents</a>
<a href="#searchthehelpcenter" target="_self">Search the Help Center</a>
<a href="#humanchatbot" target="_self">AI Chatbot</a>
<a href="#contactsupport" target="_self">Contact support</a>
<a href="#otherresources" target="_self">Other resources</a>
<h2 id="troubleshooting">Troubleshooting</h2>
We've put together a <a href="https://videoask.zendesk.com/hc/en-us/articles/4404436473492" target="_blank" rel="noopener">troubleshooting article</a> that helps to fix some of the most common technical hurdles our users face. It's worth checking out if you're struggling with any of the following:
<ul>
<li>I'm having login issues</li>
<li>I'm unable to grant microphone and camera permissions</li>
<li>When I try to record I get stuck on "Get ready"</li>
<li>My videoask isn't loading</li>
</ul>
<h2 id="helpyourrespondents">Help your respondents</h2>
If your respondents are having trouble completing your videoask, you can help them out by sharing our <a href="https://videoask.zendesk.com/hc/en-us/articles/4408342424724" target="_blank" rel="noopener">videoask respondent guide</a> with them.
Take a look at <a href="https://videoask.zendesk.com/hc/en-us/articles/360053344571" target="_blank" rel="noopener">how to manage the quality of your videoask responses</a> if you're going to use your responses as testimonials or somewhere public-facing. 
<h2 id="searchthehelpcenter">Search the Help Center</h2>
Browse through the articles in our ever-growing <a href="https://www.videoask.com/help" target="_blank" rel="noopener">Help Center</a> for tips, how-tos, and inspiration, or if you have something specific in mind, search by typing keywords into the search bar:
<img src="https://videoask.zendesk.com/hc/article_attachments/4409548019604" alt="2021-11-02_12-42-10.png" width="590" height="204">
Here are some helpful articles to get you started:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035487372" target="_blank" rel="noopener">FAQ</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">Check your current usage and manage your plan</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4405905082260" target="_blank" rel="noopener">What companies do we share data with?</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4406088152852" target="_blank" rel="noopener">Non-profit, educator, and student discounts at VideoAsk</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">My first videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">Redirect to a webpage</a></li>
</ul>
<h2 id="humanchatbot">AI Chatbot</h2>
You can ask our AI Chatbot for help and after a little bit of AI magic, your question will be answered.
You'll find our chatbot on various pages across the VideoAsk site, including on the <a href="https://www.videoask.com/help" target="_blank" rel="noopener">Help Center home page</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360035487372" target="_blank" rel="noopener">FAQ article</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4409539600404" alt="2021-11-02_12-43-37.png">
💡Tip: Find out <a href="https://videoask.zendesk.com/hc/en-us/articles/360060625711" target="_blank" rel="noopener">how to create your own AI Chatbot</a>.
<h2 id="contactsupport">Contact support</h2>
If you still have a question, feedback, or issue, please reach out by clicking the Contact Support button at the bottom of this page.
You can also reach out to us from within your VideoAsk account by following these simple steps:
1. Click the Get help icon in the bottom left-hand corner of your VideoAsk account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4409539395860" alt="2021-11-02_11-27-58.png" width="450" height="973">
2. Click 👋 Contact Support.
<img src="https://videoask.zendesk.com/hc/article_attachments/23376238617108" alt="2024-02-02_10-16-38.png" width="443" height="792">
Please provide as much information as possible about your issue and provide a <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> with your <a href="https://videoask.zendesk.com/hc/en-us/articles/4402124903316" target="_blank" rel="noopener">developer console</a> open if relevant.
This will help us to provide the quickest resolution possible for you. 🤗
<h2 id="otherresources">Other resources</h2>
<ul>
<li>Take a look at our <a href="https://status.videoask.com/" target="_blank" rel="noopener">Status page</a> for system updates.</li>
<li>See what treats we have in store for you on our <a href="https://www.videoask.com/whats-new-videoask" target="_blank" rel="noopener">Product updates</a> page.</li>
<li>Check out our <a href="https://www.videoask.com/inspiration" target="_blank" rel="noopener">Inspiration page.</a>
</li>
<li>If you're a developer, browse our <a href="https://www.videoask.com/help/integrations/360039126292-videoask-api" target="_blank" rel="noopener">API documentation.</a>
</li>
<li>Get clued up on our <a href="https://admin.typeform.com/to/eWpkapYC" target="_blank" rel="noopener">Terms of service.</a>
</li>
<li>Download the VideoAsk <a href="https://play.google.com/store/apps/details?id=com.typeform.videoask" target="_blank" rel="noopener">Android</a> or <a href="https://apps.apple.com/app/videoask/id1438100370?l=en" target="_blank" rel="noopener">iOS</a> app.</li>
</ul>

How to get help

Looking for a more personal alternative to a chatbot? The<a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener"> VideoAsk widget</a> helps you welcome and interact with site visitors in a truly personalized way.
When embedded, the videoask widget will "float" at the bottom of your page or throughout your site until clicked on to activate. Once activated site visitors can complete your videoask without leaving the page. <iframe src="https://fast.wistia.com/embed/medias/z9g342qu3g" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
If you want to leverage the power of both a chatbot and VideoAsk, check out our <a href="https://www.videoask.com/help/integrations/360057636472-send-videoasks-in-intercom-conversations" target="_blank" rel="noopener">Intercom integration</a>.
Widgets are a really effective way to display forms and other interactive elements without disrupting your site visitors' experience. They do, however, need to be clicked for a visitor to view your videoask.
If you'd like to display a videoask embedded directly into your page's content, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed a videoask with an iframe</a>.   
Note: You must have a valid SSL certificate to allow a widget to open on your site. Otherwise, your videoask will open in a new tab.
<h3>Jump to:</h3>
<a href="#h_01GP1QZ9R1Q3T7ZAT3G3G6BTV2" target="_self">Build and embed a videoask widget</a>
<a href="#h_01FEJXEPNN6PX8AK29K92Z6ZED" target="_self">Embedding instructions for your website builder or CMS</a>
<a href="#h_01GP1R04KPJX80ZXCTXA6BNCRY" target="_self">FAQ</a>
<h2 id="h_01GP1QZ9R1Q3T7ZAT3G3G6BTV2">Build and embed a videoask widget</h2>
1. Log in to your VideoAsk account and select the videoask you want to embed. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10921697913236" alt="2022-11-17_15-15-54.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13096941614868" alt="mceclip0.png" width="626" height="491">
3. Select Widget from the dropdown.
<img src="https://videoask.zendesk.com/hc/article_attachments/13096988406548" alt="mceclip1.png" width="625" height="402">
4. Choose the widget style, position (left or right), and border color. Type any call to action Overlaying text, if desired.
<img src="https://videoask.zendesk.com/hc/article_attachments/13097225097364" alt="mceclip2.png" width="628" height="405">
5. If you'd like site visitors to be able to dismiss your widget, then toggle the Make widget dismissable option on.
<img src="https://videoask.zendesk.com/hc/article_attachments/13097250231316" alt="mceclip3.png" width="641" height="413">
6. As you build the widget, your changes will be reflected in the preview on the left. Toggle between desktop and mobile to compare how your widget will appear on different devices, or click expand to view it full screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/13097274454292" alt="mceclip4.png" width="647" height="417">
7. Click the preview widget to see how the steps of your videoask will display in a modal window.
<img src="https://videoask.zendesk.com/hc/article_attachments/13097464353428" alt="mceclip5.gif" width="660" height="427">
8. When you're happy with your widget design, click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13097499004436" alt="mceclip6.png" width="646" height="418">
9. Paste the widget code inside the &lt;body&gt; tags of your page or in the footer of your site.  
<img src="https://videoask.zendesk.com/hc/article_attachments/360090794391" alt="2021-03-26_16-39-01.png" width="702" height="473">
Note: If you want to update the design of your widget, you'll need to update the widget code on your page. The widget won't automatically update if you change the design in VideoAsk.
<h2 id="h_01FEJXEPNN6PX8AK29K92Z6ZED">Embedding instructions for your website builder or CMS</h2>
Below are step-by-step embedding instructions for a specific website builder or CMS 
<a href="https://www.videoask.com/help/embed/360052075451-embed-a-videoask-on-your-squarespace-site" target="_blank" rel="noopener">Embed a videoask widget in a Squarespace site</a>
<a href="https://www.videoask.com/help/embed/360054155632-embed-a-videoask-on-your-wordpress-site" target="_blank" rel="noopener">Embed a videoask widget in a WordPress site</a>
<a href="https://www.videoask.com/help/embed/4418409120148-embed-a-videoask-on-your-wix-site#h_01FV36YVRPAMNA05K092B1XYTZ" target="_blank" rel="noopener">Embed a videoask widget in a Wix site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/5187604679444" target="_blank" rel="noopener">Embed a videoask widget in a Webflow site</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/9092803745172" target="_blank" rel="noopener">Embed a videoask widget in a Leadpages site</a>
<h2 id="h_01GP1R04KPJX80ZXCTXA6BNCRY">FAQ</h2>
How can I customize my widget?
You can further customize your widget by embedding multiple widgets in one page, delaying when the widget loads, or loading it depending on visitor behavior. If you know a little bit of coding, there's a lot more you can customize with your widgets. 
Explore our <a href="https://www.videoask.com/help/advanced-embed-options" target="_self">advanced embed options and code snippet library here.</a>
Do embedded videoasks affect load time?
Because all the video content is hosted by us, embedded videoasks should not significantly affect the load speed of your site.
Load speed can, however, be affected by your geographic location when loading a videoask (i.e., relative proximity to our servers) as well as the method of embedding (iframe vs widget).
To test and compare this, please see our <a href="https://videoask-embed-example.netlify.app/" target="_blank" rel="noopener">page load speed test</a>.
Why do I have two widgets loading on top of each other on my website?
The widget code might have been inserted more than once on your website by accident. Check in your website builder if more than one widget code has been inserted. 
💡 Tip: The VideoAsk widget code contains your videoask URL. You can search for your videoask URL in your site code if you need to locate and remove the widget code.
If you're using Google Tag Manager to track events and have inserted the embed code in Google Tag Manager, this will result in two widgets loading on top of each other when you click on the widget.
To work around this, we recommend embedding your widget code directly on your website instead. You can still <a href="https://www.videoask.com/help/tracking/360050394351-connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_blank" rel="noopener">connect your videoask to Google Tag Manager to track events by inserting the Container ID in VideoAsk</a>. 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/frtmtemf9" width="65%" height="390px">
</iframe>

Embed a videoask widget

Once you've created a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">step in your videoask</a> and chosen how you'd like people to respond, you may decide to change the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type</a> to collect a different type of response or build a different kind of flow. 
However, it's important to note that once you've collected responses for a step, you won't be able to change the answer type. Therefore, it's best to make any necessary changes before you start receiving responses.
<h3>Jump to:</h3>
<a href="#h_01FVDW7E34S2M1AD9CBCWTF5X2" target="_self">Change the answer type</a>
<a href="#h_01FHQ9W48NV9R7ANES357RCT2Y" target="_self">Change the answer type when you've already received responses</a>
<h2 id="h_01FVDW7E34S2M1AD9CBCWTF5X2">Change the answer type</h2>
1. From your VideoAsk account, select the videoask you want to edit. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8504524557972" alt="2022-08-11_15-13-59.png">
2. Click the step you'd like to edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/8126364246036" alt="2022-07-27_15-07-42.png">
💡Tip: Hover over a step and click Answer for a sidebar shortcut to change the answer type.
3. Select your desired answer type from the dropdown menu in the right-hand sidebar.
<img src="https://videoask.zendesk.com/hc/article_attachments/8126551446804" alt="2022-07-27_15-14-07.png">
The answer type that is currently selected will display in preview mode.
<img src="https://videoask.zendesk.com/hc/article_attachments/8126494579476" alt="2022-07-27_15-12-52.png">
<h2 id="h_01FHQ9W48NV9R7ANES357RCT2Y">Change the answer type when you've already received responses</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/4408339823636" alt="2021-10-11_11-01-02.png" width="453" height="291">
If you've already collected responses and you'd like to change the answer type you can:
<ul>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360051864991" target="_self">Delete responses</a> collected for that videoask and then follow the above steps.</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4406271855636" target="_blank" rel="noopener">Duplicate the videoask step</a> (the new step will not include any responses collected in the original step).</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360043617452" target="_self">Duplicate your videoask</a> (this will create a new share URL and will not include any responses collected in the original videoask). Note: Once deleted, responses cannot be restored. We recommend exporting or downloading responses before deleting them. 
</li>
</ul>

Change the answer type for a videoask step

Do you want to create a videoask in a language other than English? Great news–we support 13 languages and counting! 
By default, a new videoask will be set to English, both for its interface and caption language.
You can change these settings to use VideoAsk in dozens of different languages, either by selecting from our current language options or creating your own translation with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">custom language</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094558191" alt="2021-05-05_17-42-30.png">
Note that <a href="https://videoask.zendesk.com/hc/en-us/articles/360048136592" target="_blank" rel="noopener">caption language</a> and interface language settings are separate and have different options.
 Currently, you can set the interface language of your videoask to one of the following languages:
<ul>
<li style="font-weight: 400;">English</li>
<li style="font-weight: 400;">Spanish</li>
<li style="font-weight: 400;">Catalan</li>
<li style="font-weight: 400;">French</li>
<li style="font-weight: 400;">Portuguese (Portugal)</li>
<li style="font-weight: 400;">Portuguese (Brazil)</li>
<li style="font-weight: 400;">German</li>
<li style="font-weight: 400;">Dutch</li>
<li style="font-weight: 400;">Italian</li>
<li style="font-weight: 400;">Russian</li>
<li style="font-weight: 400;">Turkish</li>
<li style="font-weight: 400;">Swedish</li>
<li style="font-weight: 400;">Polish</li>
</ul>
This will automatically change all of the interface elements (buttons, prompts, etc.) to your selected language. If the language you'd like to use isn't on the list above, or you want to further customize the text people see in your videoask, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">create a custom language</a>. 
⚠️ Important: This setting only applies to the interface text of your videoask. In order for transcriptions and captions to work with different languages, make sure to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048136592" target="_blank" rel="noopener">set the correct caption language</a> before collecting audio and video responses. 
<h2>Change the interface language of your videoask</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8477145235988" alt="2022-08-10_15-10-39.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8229495533332" alt="2022-08-01_10-03-53.png">
3. In the General tab, click the Language to change it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094556631" alt="2021-05-05_17-20-45.png">
4. Select a language from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094556831" alt="2021-05-05_17-22-26.png">
Note: Only left-to-right languages are currently supported.
You'll now see all the videoask buttons, prompts, and interface text in the language you have selected.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094557031" alt="2021-05-05_17-23-26.png">
Be aware that your edits are automatically saved, so any changes to the language of your videoask will immediately be visible anywhere you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embedded</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">shared</a> it. 
Depending on how you're using VideoAsk, our generic prompts may not quite fit how you're using the tool but that's easy to change! You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">customize the buttons or prompts</a> you see throughout the app.
If you'd like every new videoask you create to display in a language other than English, make sure to change this in your <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>.
Below is an example videoask where the interface elements have been changed to Spanish.👇This one's set to preview mode so we're not collecting any responses or data. Go ahead and give it a try!
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/foddhxmyq?preview&amp;hidepreviewbanner" width="65%" height="390px">
</iframe>

Change the language of your videoask

If you'd like more ways to track and manage responses with your team, you can connect your videoask to <a href="https://www.hubspot.com/" target="_blank" rel="noopener">HubSpot</a>. This will automatically create a new contact and display responses in the HubSpot activity feed when you receive a new response to your videoask.
When you set up the integration, you'll have the opportunity to map videoask steps to fields in your HubSpot contact properties. This will allow you to use a videoask to automatically fill in information about a HubSpot contact.
<iframe src="https://fast.wistia.com/embed/medias/m9l95wxyfm" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Note: A HubSpot account is required.
Interested in using other tools with VideoAsk? <a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener">Check out our other integrations!</a>
<h3 id="h_01HW3BPFAGE8XQQWAEKHNF8ETB">Jump to:</h3>
<a href="#h_01FFFHWN9B4760WC0A30EXWS9T" target="_self">Set up the integration</a>
<a href="#h_01FGS01WMJ70JPMSJQD6D8GKMJ" target="_self">View your responses in HubSpot</a>
<a href="#h_01FGSAP1RJEJA5A9637YGGVAS2" target="_self">Edit the integration</a>
<a href="#h_01FGS02M6R92PSRQ5NXFZBGQ3G" target="_self">Disconnect a videoask from HubSpot</a>
<a href="#h_01FGS032VP7KCWW2D4P1SY80N5" target="_self">FAQ</a>
<h2 id="h_01FFFHWN9B4760WC0A30EXWS9T" class="wysiwyg-text-align-left">Set up the integration</h2>
⚠️ Important: If you connected a videoask to HubSpot before October 7th, 2021, you'll need to reconnect it to the newer HubSpot integration by following these steps:
1. Log in to your VideoAsk account and select the videoask you want to connect to HubSpot. Click the Connect icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697393997332" alt="2022-08-19_15-35-02.png">
2. Next to HubSpot, click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407722140308" alt="2021-09-29_16-43-39.png" width="574" height="407">
3. Click New authentication. If you've connected to HubSpot previously, click on the dropdown and select the HubSpot account you'd like to connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407276475540" alt="2021-09-21_14-42-22.png" width="568" height="564">
💡 Tip: If you have more than one HubSpot account connected and don't need all of them, you can delete the HubSpot account from VideoAsk to tidy things up and make things easier for editing or connecting other videoasks to HubSpot.
Click on the dropdown menu and hit the trash can icon next to the HubSpot account to delete it from VideoAsk. Make sure there isn't an active connection with the account you're wanting to delete, otherwise, you won't be able to remove the HubSpot account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4537049661204" alt="2022-02-28_19-28-30.png" width="524" height="194">
4. Now it's time to connect VideoAsk to your HubSpot account. A popup window will appear. If you have more than one HubSpot account, choose the account you'd like to connect to and click Choose account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407276672532" alt="2021-09-21_14-44-48.png" width="570" height="461">
Note: You may be prompted to log into your HubSpot account at this stage.
5. When the authentication has been successfully created, an account name will be created. Click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407282743700" alt="2021-09-21_14-45-37.png" width="570" height="466">
6. Now it's time to map contact form fields and steps in your videoask to HubSpot's contact properties from the dropdown menus. You can only map videoask questions to HubSpot's Contact Object.
Click Add new mapping to add more fields.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408716969876" alt="2021-10-18_12-32-58.png" width="566" height="478">
⚠️ Important: In order for this integration to work successfully you must collect respondents' email addresses on your <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form.</a> 
If you don't, the integration won't work and details collected in your videoask will not be passed over to your HubSpot account. Make sure you've enabled the<a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener"> contact form</a> in your videoask to collect respondents' details and that the email field is set to required.
7. When you've mapped the fields you'd like to send to your HubSpot account, click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408716983956" alt="2021-10-18_12-35-14.png" width="573" height="523">
Now when you receive a new response to this videoask, the information you've mapped will appear in your HubSpot account and a new contact will be created. 🎉
The following fields will be sent automatically to your HubSpot account as long as you've collected them in your videoask contact form:
<ul>
<li class="wysiwyg-text-align-left">Name </li>
<li class="wysiwyg-text-align-left">Email</li>
<li class="wysiwyg-text-align-left">Phone number</li>
</ul>
This means that even if you do not map these fields when setting up the integration, they will be pulled through (along with the fields you have mapped) to your HubSpot account.
Note: It's not possible to map a button answer type step from VideoAsk to HubSpot. As a workaround, we recommend using a multiple-choice answer type instead (but only adding one choice). This will be the same respondent experience as a button answer type but will allow you to map the data collected to your HubSpot account.
Looking to update existing contacts in HubSpot from videoask responses? Take a peek at <a href="https://www.videoask.com/help/integrations/12702653856276-create-new-contacts-in-hubspot-from-videoask-responses-with-zapier#h_01GQQNXECE4Z5MQY8FEJJ9YZFX" target="_blank" rel="noopener">how to update existing contacts in HubSpot with Zapier</a>.
<h2 id="h_01FGS01WMJ70JPMSJQD6D8GKMJ" class="wysiwyg-text-align-left">View your responses in HubSpot</h2>
1. New videoask responses will automatically create a new contact in HubSpot. These will be displayed in your Contacts list.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406756451732" alt="2021-09-13_12-41-50.png">
2. To view the details of a response, click the contact Name.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406763951124" alt="2021-09-13_12-42-57.png">
3. Go to Filter activities.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406756471444" alt="mceclip0.png">
4. Under the Integrations heading, ensure that VideoAsk is enabled. If two options for VideoAsk are displayed, please tick both. Once enabled, VideoAsk interactions with this contact will show up in their feed. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4407721730580" alt="2021-09-29_16-18-16.png" width="463" height="416">
5. The fields you mapped from VideoAsk will display in the left-hand sidebar.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407761879956" alt="2021-09-29_20-10-18.png" width="457" height="770">
6. In the Activity tab, you can see which videoask this contact came from.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406756509204" alt="2021-09-13_12-49-27.png" width="577" height="230">
💡 Pro tip: You can also add the Videoask source to your properties sidebar to display the name of the videoask your lead came from and the videoask form ID.
Use this information to analyze and compare how effective different videoasks are from a lead generation perspective.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407762511380" alt="2021-09-30_12-24-46.png" width="567" height="252">
Find out more about <a href="https://knowledge.hubspot.com/crm-setup/manage-your-properties#view-and-edit-properties" target="_blank" rel="noopener">managing properties in HubSpot</a>.
7. Click the dropdown arrow to see more options: you can Go to contact on VideoAsk, Reply on VideoAsk or See the response from within your HubSpot account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406756576276" alt="2021-09-13_12-51-38.png" width="661" height="510">
8. You can play a video or audio response, view the transcript and download the .mp4 files from within HubSpot.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407762407060" alt="2021-09-30_12-00-38.png" width="496" height="559">
Note: If you have a file upload answer type in your videoask, you can download the files that respondents have uploaded from directly within your HubSpot account.
9. To reply using VideoAsk, select Reply on VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407714172564" alt="2021-09-29_16-52-13.png">
<h2 id="h_01FGSAP1RJEJA5A9637YGGVAS2">Edit the integration</h2>
1. From your videoask, click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697393997332" alt="2022-08-19_15-35-02.png">
2. Scroll down to HubSpot and click Edit this integration.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407728338708" alt="2021-09-29_19-50-04.png">
3. Update the desired fields and click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407735851156" alt="2021-09-29_19-52-17.png" width="451" height="411">
<h2 id="h_01FGS02M6R92PSRQ5NXFZBGQ3G">Disconnect a videoask from HubSpot</h2>
If you'd like to stop sending responses from VideoAsk to HubSpot, you can disconnect your videoask at any time. This will not delete any information that has already been sent to HubSpot, but it will immediately stop sending any new information from VideoAsk.
1. Click the Connect icon on the videoask currently connected to HubSpot.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697393997332" alt="2022-08-19_15-35-02.png">
2. Scroll down to HubSpot and click Disconnect in the connect panel.
<img src="https://videoask.zendesk.com/hc/article_attachments/360076546811" alt="2020-11-12_11-24-40.png" width="670" height="112">
3. That's it! New responses will no longer be sent to your HubSpot account.
<h2 id="h_01FGS032VP7KCWW2D4P1SY80N5">FAQ</h2>
When I map fields from VideoAsk to Hubspot, I don’t see the appropriate contact property in the dropdown menu. What can I do? 
In this case, you might want to <a href="https://knowledge.hubspot.com/crm-setup/manage-your-properties#create-custom-properties" target="_blank" rel="noopener">create your own custom properties in HubSpot</a> to accurately map your videoask questions to the appropriate HubSpot contact properties. 
Once you’ve added a custom property to your HubSpot account, this will be visible in the dropdown menu in the integrations panel of your VideoAsk account when mapping fields. 
I want to map other objects, not just contact properties (e.g., company properties or deal properties). Is this possible?
Currently, it’s only possible to map to HubSpot contact properties but we’re working on enabling mapping to other objects, so stay tuned!
Can I map a Multiple Choice answer type question from VideoAsk to HubSpot?
Yes, you can! However, keep in mind that you will need to map to a text field in HubSpot. If multiple selection is enabled for your multiple choice question, answers chosen by your respondent will be separated by a comma in HubSpot. 
I can't see some of the Contact properties I've mapped to in my HubSpot account, what's going on?
Only text and number field types can be selected from HubSpot contact properties as destination properties, but there are some other considerations to take into account as to why some fields may not be displaying in HubSpot:
<ul>
<li>It is a "read-only" field so cannot be edited.</li>
<li>HubSpot has marked the field as "hidden".</li>
<li>It is a "calculated" field so cannot be filled in manually.</li>
</ul>
If a field you have mapped does not display in your HubSpot account, we recommend taking a look at <a href="https://knowledge.hubspot.com/contacts/hubspots-default-contact-properties" target="_blank" rel="noopener">this article about HubSpot's default contact properties</a> or reaching out to <a href="https://help.hubspot.com/?_ga=2.58871341.1831549057.1632926306-1449462335.1631005724" target="_blank" rel="noopener">HubSpot support</a> for further assistance.
I've set up the integration but data is not arriving in my HubSpot account, can you help?
First of all, make sure you've set up your videoask to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">collect respondents' email addresses</a> and that you've made this a required field in your contact form. This is a requirement for the integration to work. 
If that doesn't fix things, it might be worth checking your HubSpot settings; if you've <a href="https://knowledge.hubspot.com/crm-setup/set-up-fields-seen-when-manually-creating-records" target="_blank" rel="noopener">marked some properties as "required" when creating a contact in HubSpot</a>, you need to make sure that you've mapped these fields when setting up the integration; otherwise, the integration won't work and the data will not reach your HubSpot account.
If a contact already saved in my HubSpot account replies to a videoask using a different name/spelling to that saved in HubSpot (but with the same email address), will a new contact be created?
Nope! The system will match the email addresses and new responses to videoasks will display in the (already saved) contact's activity.
If you've <a href="https://knowledge.hubspot.com/email/how-can-i-add-multiple-email-addresses-to-a-contact" target="_blank" rel="noopener">added multiple email addresses to a single contact in HubSpot, </a>it doesn't matter which of these email addresses your respondent adds to the contact form in your videoask: any new responses will display in the contact's activity (and no new contact will be created).

Connect your videoask to HubSpot

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.
Collecting a lot of video responses you want to share with team members? Learn how to automatically <a href="https://www.videoask.com/help/integrations/360055771092-send-your-video-responses-to-google-drive-or-dropbox" target="_blank" rel="noopener">send video files of responses to Google Drive or Dropbox using Zapier</a>.
<h3>Jump to:</h3>
<a href="#h_01F3EA99ZG78DB2TSQYDQKT04G" target="_self">Download all your videoask response media files</a>
<a href="#h_01F3EA3W4RQ0HHC4R4HRP8RXQX" target="_self">Download an individual video answer or reply</a>
<a href="#h_01F3EA3JH4711PQ1NJKJFHC8JG" target="_self">Download videos from your videoask steps (creator videos)</a>
Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc.).
<h2 id="h_01F3EA99ZG78DB2TSQYDQKT04G">Download all your videoask response media files </h2>
If you want to bulk download the media files of video or audio responses you've received, you can do so with a zip file. To download all your response data, learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">export a .csv or .xlsx file</a>.
1. Log in to your VideoAsk account and select a videoask. Click the Download icon.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/8697160301204" alt="2022-08-19_15-21-35.png"></h2>
2. Toggle on Media files and click Generate.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092691831" alt="2021-04-16_17-19-25.png" width="535" height="449"></h2>
Note: Downloading the media files of responses cannot be combined with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">download of response data in .csv or .xlsx format</a>. 
You'll see a message that a zip file of your media files is generating. If you have a lot of responses to your videoask this may take a few minutes.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/360092717652" alt="2021-04-16_17-19-38.png"></h2>
3. Keep an eye out for an email telling you your media files are ready. When you receive it, click Download Securely.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092691991" alt="2021-04-16_17-20-54.png">
4. This will open a new tab. In this tab, click the zip file name to download it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092692031" alt="2021-04-16_17-20-32.png" width="602" height="336">
5. That's it! Now the zip file of your media files has been downloaded to your device. Just double-click the zip file to unzip it.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092692271" alt="2021-04-16_17-32-48.png" width="552" height="269"></h2>
The .mp4 files of your responses will now be available, grouped by respondent/response.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092692391" alt="2021-04-16_17-34-05.png" width="608" height="319"></h2>
<h2 id="h_01F3EA3W4RQ0HHC4R4HRP8RXQX">Download an individual video answer or reply</h2>
1. Select a response in your videoask inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091971112" alt="2021-04-08_16-49-45.png">
2. Click Download.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069189871" alt="Arnau.png" width="470" height="391">
3. Choose Download file or Add to Dropbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/360069355971" alt="Screen_Shot_2020-09-17_at_1.35_1.png" width="222" height="229">
Once clicked, your .mp4 file should begin downloading or adding to Dropbox.
Note: If choosing Add to Dropbox, you will be prompted to log in to your Dropbox account.
<h2 id="h_01F3EA3JH4711PQ1NJKJFHC8JG">Download videos from your videoask steps</h2>
1. Log in to your VideoAsk account and select a videoask. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697172878100" alt="2022-08-19_15-23-29.png">
2. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/6182452601236" alt="2022-05-10_17-42-38.png">
3. Go to the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091969972" alt="2021-04-08_16-38-15.png">
4. Click the Download video icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091967011" alt="2021-04-08_16-43-52.png" width="424" height="646">
5. Select whether to Download the .mp4 file or Add to Dropbox.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091966791" alt="2021-04-08_16-41-54.png" width="443" height="679"></h2>

Download your videos

Would you like to have a fully branded videoask? Not only can you <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">remove our branding and add your own</a>, but you can also use your own domain in the URL of your videoasks to hide any mention of VideoAsk. 
Take a look at our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> to see which plan you'll need to set up a custom domain.
To get set up, watch this tutorial video below or keep reading for a step-by-step guide.
<iframe src="https://fast.wistia.com/embed/medias/qjr1tyri7r" width="700" height="394" frameborder="0" allowfullscreen=""></iframe> 
By default, all videoask URLs start with "videoask.com" followed by a randomly generated combination of letters and numbers, often referred to as a "slug" in technical terminology.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080847392" alt="url_slug_example.png" width="402" height="64">
Adding a custom domain, allows you to change the videoask.com portion of the URL so it appears as if the videoasks are hosted on your own site. Note that this will only allow you to customize the URL itself, not the slug.
<h2 id="01H7XF5CA6DK018RZ16PGHHCAN" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/18313677476244" alt="2023-08-15_13-55-49.png" width="452" height="73"></h2>
To enable this, you'll need to point your subdomain towards VideoAsk using a CNAME record, and point your branding in VideoAsk towards your subdomain.
<h3 id="01H7XF5CA6869G0SE4W9VTYVN6">Jump to:</h3>
<a href="#h_01FXSR8XP1AGYG9QDK6B47PVVE" target="_self">Add a CNAME record</a>
<a href="#h_01FXSRC0E4V9429QSDD9M497YC" target="_self">Add a custom domain to your brand</a>
<a href="#h_01FXSRDZDN39AXQ5C4GQB7GAV4" target="_self">SSL certificates</a>
<a href="#h_01FXSREA77HZK43SYV4GHVJPDZ" target="_self">Custom domain content</a>
<a href="#h_01HCW25H7PY5AE2886JVAP958R">Remove a custom domain from your brand</a>
<a href="#h_01FXSREJ8XGW0RWH4AGTPZKRPD" target="_self">FAQ</a>
<h2 id="h_01FXSR8XP1AGYG9QDK6B47PVVE">Add a CNAME record</h2>
Custom domains can be used with any subdomain (i.e., whatever.mydomain.com), but currently are not supported for proxied domains.
Note, the subdomain you use will only be able to display videoasks, not other types of content like your homepage or blog.
1. Sign in to your account with your domain host provider (i.e., GoDaddy, HostGator, Bluehost, etc).
2. Locate where your domain's DNS (Domain Name System) records are managed. This will vary from provider to provider. It may be called DNS Management, Name Server Management, or Advanced Settings, located in your CPanel or elsewhere within your provider's dashboard.
Learn how to add a CNAME record for: <a href="https://www.godaddy.com/help/add-a-cname-record-19236" target="_blank" rel="noopener">GoDaddy</a>, <a href="https://www.siteground.com/kb/site-tools-vs-cpanel-comparison-create-cname-records/" target="_blank" rel="noopener">Siteground</a>, <a href="https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records" target="_blank" rel="noopener">HostGator</a>, <a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries" target="_blank" rel="noopener">Bluehost</a>, <a href="https://www.hostinger.com/tutorials/how-to-use-hostinger-dns-zone-editor#What-is-a-CNAME-Record" target="_blank" rel="noopener">Hostinger</a>, <a href="https://www.123-reg.co.uk/support/domains/how-do-i-set-up-a-cname-record-on-my-domain-name/" target="_blank" rel="noopener">123-reg</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360080979491" alt="2021-01-05_17-25-56.png">
3. Locate the CNAME records for the subdomain you want to use. You may already have one or more records resembling:
<img src="https://videoask.zendesk.com/hc/article_attachments/360063636131" alt="mceclip3.png">
4. If required, select which domain you want to add a CNAME record to.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873872" alt="2021-01-05_17-37-05.png" width="511" height="118">
5. Choose Add a CNAME record. Enter the Name of the subdomain you want to use for your videoasks. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360080873972" alt="2021-01-05_17-36-27.png" width="461" height="195">
Note: Some domain providers will autofill the ending of your URL. For example, if you type whatever.mydomain.com they will update this to: whatever.mydomain.com.mydomain.com. Double-check your subdomain URL to make sure you are adding the desired CNAME record.
6. In the CNAME or "point to" field enter alias.videoask.com.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983891" alt="2021-01-05_17-43-39.png" width="491" height="206">
Note: There are different types of DNS records. "A" records are used to point a domain to an IP address, while "CNAME" records are used whenever you want to associate a new subdomain with an already existing A record. Make sure you have added a CNAME record.
7. Click Save or Add CNAME Record.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080983571" alt="2021-01-05_17-32-53.png" width="467" height="200">
That's it! Under your list of records, you should now see a CNAME record pointing from your subdomain towards alias.videoask.com.
Note: It can take up to 24 hours for new DNS information to propagate. 
<h2 id="h_01FXSRC0E4V9429QSDD9M497YC" class="wysiwyg-text-align-left">Add a custom domain to your brand</h2>
Now that you've created your CNAME record, go back to your VideoAsk account and add your custom domain (e.g. whatever.mydomain.com) to <a href="https://www.videoask.com/help/add-your-logo-to-a-videoask" target="_blank" rel="noopener">a brand you have created</a>.
Note: This setting is only available when using VideoAsk in your web browser.
1. Log in to your VideoAsk account and select the videoask you want to add the custom domain to. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697524183956" alt="2022-08-19_15-35-02.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8168642928532" alt="2022-07-29_12-44-23.png">
3. Under Branding, select your chosen branding and click Edit or + Add brand if you want to <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">create a new brand.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958551" alt="2021-03-29_17-37-10.png">
4. Enter the subdomain you want to use for the URL of your videoasks (the same subdomain you just added a CNAME record for).
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958611" alt="2021-03-29_17-43-33.png" width="388" height="431">
5. If you'd like to choose your own favicon (the icon that displays in a browser tab), click Upload or drag and drop your icon file.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091961972" alt="2021-03-29_17-50-26.png" width="531" height="419">
6. Click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958651" alt="2021-03-29_17-50-58.png" width="528" height="642">
While things are being set up, a yellow dot will display next to your custom domain name.
Once we are able to detect that your subdomain resolves to alias.videoask.com (i.e., that the two subdomains are talking to each other), the status will be changed to green and you're ready to rock!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091958691" alt="mceclip1.png" width="540" height="313">
Remember that it can take up to 24 hours for DNS information to propagate once you've added your CNAME record, and the clock will start over if you make any changes. 
Note: The same subdomain cannot be used in different <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">brands</a> and across multiple VideoAsk accounts. If a subdomain is already connected to a VideoAsk account, and you try to connect it to a different VideoAsk account, an error message will display telling you the "domain is already connected to another account". You'll need to use a different subdomain for each VideoAsk account.
💡 Pro Tip: If you want to add a custom domain but don't want to display your brand logo on your videoask, you can upload a transparent logo as a PNG file so it won't be visible on your videoask. Be aware that in the unlikely event a respondent clicks on the transparent image, they'll be redirected to the URL you added to the brand.
We've included a transparent image below that you can go ahead and save to your device, then upload as your invisible brand logo. 👻
⬇️
<img src="https://videoask.zendesk.com/hc/article_attachments/4413589068820" alt="Transparent_image.png" width="358" height="171">
<h2 id="h_01FXSRDZDN39AXQ5C4GQB7GAV4" class="wysiwyg-text-align-left">SSL certificates</h2>
An SSL certificate will automatically be generated for any custom domain pointed to alias.videoask.com.
To trigger the creation of an SSL certificate:
1. Follow the steps above and wait until the custom domain status shows green.
2. Load a videoask with this brand.
That's it! All videoasks with your brand will now have a securely branded URL (ie https://whatever.mydomain.com/jdontjik).
<h2 id="h_01FXSREA77HZK43SYV4GHVJPDZ">Custom domain content</h2>
Once the custom domain has been added, no other content aside from branded videoasks can be served or displayed on your custom domain.
Because of this, your bare custom domain (e.g. https://whatever.mydomain.com) will automatically redirect to your brand's redirect URL.
<h2 id="h_01HCW25H7PY5AE2886JVAP958R">Remove a custom domain from your brand</h2>
⚠️ Removing a custom domain will revert your videoask URL back to the original VideoAsk branded link. If you've previously shared a videoask URL with a custom domain, you'll need to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener noreferrer">re-share</a> the original VideoAsk branded link with your respondents.
1. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/20064922861588" alt="2022-11-04_14-24-01.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/20064922865044" alt="2022-07-29_13-27-40.png">
3. In the branding section, select the brand associated with the custom domain you want to delete.
<img src="https://videoask.zendesk.com/hc/article_attachments/20064922865300" alt="2021-05-03_20-37-05.png">
4. Click Edit this brand.
<img src="https://videoask.zendesk.com/hc/article_attachments/20064922866452" alt="2021-05-03_20-37-56.png">
5. Scroll down and delete your subdomain.
<img src="https://videoask.zendesk.com/hc/article_attachments/20064798176532" width="513" height="701">
6. Click Save changes.
<h2 id="h_01FXSREJ8XGW0RWH4AGTPZKRPD">FAQ</h2>
How can I check my records are fully propagated?
You can check that your DNS records are fully propagated on <a href="https://dnschecker.org/" target="_blank" rel="noopener">DNSchecker.org</a>
I'm getting a red light in VideoAsk after entering the subdomain I want to use for the URL of my videoasks. I confirmed everything is fully propagated on <a href="www.dnschecker.org" target="_blank" rel="noopener">DNSchecker.org</a> but the red light is still there. 
Make sure you’re just entering in the URL (e.g. ask.mydomain.com) and not including an unnecessary character at the end like a forward slash /
<img src="https://videoask.zendesk.com/hc/article_attachments/4416099109268" alt="2022-01-17_14-51-55.png" width="479" height="179">
I created my CNAME record but the circle is still yellow. Why hasn't it turned green?
It can take up to 24 hours for new DNS information to propagate. Please wait up to 24 hours for the green light to activate from the time you entered the CNAME record. If you make any changes, the counter will start again and you'll need to wait up to another 24 hours.
I shared my videoask before adding my custom domain. Now I've added my custom domain, will the old link still work?
Yes. Both links will continue to work as expected.
What happens to my videoask link when I remove the custom domain?
The videoask link with the custom domain won't work and your videoask link will revert back to its original VideoAsk branded URL. You'll need to re-share the original VideoAsk branded URL with your respondents. 
Can I use the same subdomain more than once across different VideoAsk accounts?
No, unfortunately not. You can only use your subdomain in one account and within one <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">brand</a> you create. If you try to connect the same subdomain to a second account, you'll receive an error message telling you that the domain is already connected to another account.
Check out <a href="https://community.typeform.com/videoask-guides-20/how-to-set-up-a-custom-domain-in-videoask-5044" target="_blank" rel="noopener">this post in the VideoAsk Community 🗣</a> for more tips and tricks on setting up a custom domain.
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f3epfqtn5" width="65%" height="390px">
</iframe>

How to set up a custom domain in VideoAsk

Now that you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">shared your videoask with the world</a>, you may be wondering how well it's performing. There are a number of different types of data you can dive into to see how engaging your videoask is and how to optimize it. 
Some options are built directly into your videoask inbox or builder. Others will require a data export or connecting to external tools...let's explore how to find the right type of data for you!
<img src="https://videoask.zendesk.com/hc/article_attachments/4474580512660/metrics_and_answers01.png" alt="metrics_and_answers01.png">
<h3>Jump to:</h3>
<a href="#h_01FDVVGAKXE9W6P9M43KNAE47M" target="_self">View your videoask engagement metrics</a>
<a href="#h_01FDCEXZRXJ2QH4NRTA60HTVM7" target="_self" rel="undefined">View results per step</a>
<a href="#h_01FDCQBF67DZ5R0PPDDJ3RBBMD" target="_self">Metrics overview</a>
If you want to find out more about how respondents interacted with your videoask over a certain timeframe or on a particular device, this can be found in the Metrics tab of your inbox. If you're looking for a breakdown of stats per step, head to the Results tab of your inbox. 
If this isn't quite what you're looking for, <a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">drop-off analysis</a> gives you a detailed look into where people are abandoning your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoask</a>.
<h2 id="h_01FDVVGAKXE9W6P9M43KNAE47M">View your videoask engagement metrics</h2>
Note: You must have received at least one submission to your videoask in order to be able to view the metrics. If you haven't yet received any submissions, but want to check if people have landed on (but not interacted with) the first step of your videoask, check out the <a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">drop-off analysis.</a>
1. Select a videoask that has received responses and click the Metrics tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/4474615394964/metrics_and_answers02.png" alt="metrics_and_answers02.png">
2. Hover over the graph to view stats per week.
<img src="https://videoask.zendesk.com/hc/article_attachments/4474512861588/metrics_and_answers03.png" alt="metrics_and_answers03.png" width="570" height="511">
Here are some examples of what you can see in the Metrics section:
<h3>Filter by completion</h3>
Choose the data you want to display on your graph by enabling or disabling the Landed, Interacted, Answered, or Completed options.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075203232/2020-11-03_16-39-00.png" alt="2020-11-03_16-39-00.png" width="200" height="202">
<ul>
<li>
Landed: how many times people opened your videoask link</li>
<li>
Interacted: how many times people opened your videoask link and clicked on it</li>
<li>
Answered: how many times people answered at least one question in your videoask</li>
<li>
Completed: how many times people submitted their answer to your videoask</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/360075204972/2020-11-03_16-38-27.png" alt="2020-11-03_16-38-27.png" width="559" height="508">
<h3>See unique visits</h3>
Enable or disable Unique visits to see how many visitors landed on your videoask altogether vs the number of unique landings from different IP addresses. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4405372141204/2021-08-18_11-48-40.png" alt="2021-08-18_11-48-40.png" width="524" height="537">
Note: The Unique filter only applies to your Landed metrics and does not apply to your Interacted, Answered, or Completed metrics. This means that if the Unique option is enabled, your Landed metric could be a lower number than the Interacted, Answered, or Completed metrics. 
For example: In the screenshots below respondents have landed on our videoask 18 times and 13 have interacted with it. However, 13 of these 18 landings were from the same IP address. 
When we turn Unique views on we see that only 5 different people have landed on our videoask, but we have had 13 interactions overall (including unique and repeats).
<img src="https://videoask.zendesk.com/hc/article_attachments/4405707356564/2021-08-18_12-44-08.png" alt="2021-08-18_12-44-08.png">
<h3>Filter by device</h3>
Get a better idea of exactly how people are viewing your video content by filtering by device.
Select the device type to filter responses accordingly.
<img src="https://videoask.zendesk.com/hc/article_attachments/4474693933716/metrics_and_answers08.png" alt="metrics_and_answers08.png">
<h3>Filter by date</h3>
If you want to see the engagement with your videoask during a specific time frame or campaign, you can filter your data by date.
To filter your metrics by week, month, year, or a custom time period, select dates on the calendar and click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405372161044/2021-08-18_11-52-06.png" alt="2021-08-18_11-52-06.png" width="643" height="655">
Select Day or Week to change the view for the given time period.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405372187796/2021-08-18_11-54-25.png" alt="2021-08-18_11-54-25.png" width="643" height="650">
<h2 id="h_01FDCEXZRXJ2QH4NRTA60HTVM7">View results per step</h2>
1. To view stats per step of your videoask, select the Results tab.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4474732813972/metrics_and_answers11.png" alt="metrics_and_answers11.png"></h2>
Note: If you have <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">skipped data collection</a> for a step, no data will appear here.
2. Click each step to view a summary of all the responses you've received so far. 
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4474844772116/metrics_and_answers12.png" alt="metrics_and_answers12.png"></h2>
Be aware that the step response data will display differently depending on the <a href="#h_01FDVTFGMTG2FZX1YS7FJXK79Q" target="_self">answer type you selected for the step</a>.
<h2 id="h_01FDCQBF67DZ5R0PPDDJ3RBBMD" class="wysiwyg-text-align-left">Metrics overview</h2>
There are a number of different ways you can get the data you need to analyze and optimize your videoask. Some of this data is built into the app itself, while other data can be exported or synced with reporting tools using one of our integrations.
If you're not sure where to look for a specific bit of data, this handy overview should guide you in the right direction:
<h3>Drop-off analysis</h3>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_self">Drop-off analysis</a> is a part of the videoask builder and provides metrics for each step of your videoask to help you calculate the drop-off rate of a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoask</a>. With this feature you can dive into:
<ul>
<li>Number of respondents who landed on a particular step </li>
<li>Number of respondents who watched at least 75% of your video on a particular step </li>
<li>Number of respondents who advanced from a particular step to the next step </li>
<li>The overall drop-off rate for a particular step (as a percentage)</li>
</ul>
You can filter the above data by last 24 hours, last 7 days, last 30 days, all time, or choose a custom range. 
You can also set a warning threshold to highlight steps in red when they reach a given drop-off threshold (to help spot steps that could be optimized).
<h3>Metrics</h3>
The Metrics area provides an overview of data per videoask (and is not broken down for each step). Here you can dig into:
<ul>
<li>Total number of respondents who landed on your videoask </li>
<li>Number of unique landings on your videoask (visits from unique IP addresses) </li>
<li>Total number of respondents who interacted with your videoask page </li>
<li>Total number of respondents who answered at least one step of your videoask </li>
<li>Total number of times your videoask has been completed</li>
</ul>
You can filter the above data by date and device used.
<h3 id="h_01FDVTFGMTG2FZX1YS7FJXK79Q" class="wysiwyg-text-align-left">Results</h3>
In the Results area of a videoask, you can see a summary of all the responses received for a particular step in your videoask so far. The format of your responses will depend on the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_self">answer type</a> you have selected for the videoask step.
Multiple Choice
If your answer type is multiple choice, you can see how many respondents have chosen each option in number and percentage terms.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405373044884/2021-08-18_14-10-35.png" alt="2021-08-18_14-10-35.png" width="475" height="297">
Open Ended
If your answer type is open ended, you can scroll through respondents' individual answers in text, audio, and video format.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405373166868/2021-08-18_14-19-04.png" alt="2021-08-18_14-19-04.png" width="496" height="502">
Net Promoter Score
If your answer type is NPS®, you can see the average net promoter score and number of detractors, passives, and promoters.
<img src="https://videoask.zendesk.com/hc/article_attachments/4474865022484/metrics_and_answers15.png" alt="metrics_and_answers15.png" width="467" height="320">
File Upload
For the file upload answer type, you can scroll through to see (and download) the files that respondents have submitted.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706214036/2021-08-24_11-33-05.png" alt="2021-08-24_11-33-05.png" width="514" height="498">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360037038992" target="_blank" rel="noopener">Calendar</a>
If your answer type is calendar, you'll see a confirmation if appointments have been booked on that step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706175252/2021-08-24_11-24-55.png" alt="2021-08-24_11-24-55.png" width="519" height="499">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360060625711" target="_blank" rel="noopener">Voice</a>
If your answer type is voice, you can scroll through to see a transcript of each respondent query and what category they matched with.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405698122644/2021-08-24_11-22-15.png" alt="2021-08-24_11-22-15.png" width="532" height="509">
To conduct a more advanced analysis of the responses you receive with your preferred spreadsheet software, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360056214791" target="_blank" rel="noopener">connect your videoask to Google Sheets</a> or <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export a .csv or .xlsx file</a> of your responses.
If you'd like to use an alternative database or spreadsheet software such as Airtable, you can connect your videoask to almost any online tool via <a href="https://www.videoask.com/help/integrations/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a>
For additional tracking and to centralize your marketing or site data, learn how to connect your videoask to <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">Google Analytics, Google Tag Manager, or Facebook Pixel</a>.

View your metrics and answers per step

Once you're done building and it's time to start collecting responses, you have various options to get your videoask out into the world.
Every videoask you create has its own unique URL. This means you can hyperlink it in any text, share it in a text message or on social media, and embed it on your website.
💡Tip: <a href="https://www.videoask.com/help/responses/10252092504212-send-an-automated-email-confirmation-to-respondents" target="_blank" rel="noopener">Send repsondents a confirmation email</a> to let them know they've successfully responded to your videoask. <iframe src="https://fast.wistia.com/embed/medias/k8ox8tfq7z" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
<h3 id="h_01HBQWK47BSR0GKX9SG10YV73C">Jump to:</h3>
<a href="#h_01G166AW6CRZDFCE2G6N5KD5M9" target="_self">Share your videoask link</a>
<a href="#h_01FGH1R314A0Y8G6WHX9PKQVKN" target="_self">Share your videoask via social media or text message/SMS</a> 
<a href="https://www.videoask.com/help/sharing/360047556311-send-a-videoask-from-your-own-email-or-marketing-tool" target="_blank" rel="noopener">Send a videoask in an email </a>
<a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">Embed a videoask on your page with an iframe</a>
<a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">Embed a videoask widget on your website or page</a>
Once your responses have started rolling in, you can also <a href="https://www.videoask.com/help/sharing/360043064111-share-your-interactions" target="_blank" rel="noopener">share your answers,</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_self">share and embed your entire videoask inbox.</a>
If you're sharing or embedding your videoask in multiple locations, it may be useful to keep track of which responses are coming from where. To do this, you can add source tracking to the videoask URL using <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a>.
💡 Top tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/7253059331092" target="_blank" rel="noopener">Learn how to convert your videoask URL into a QR code that you can share with your audience</a>.
<h2 id="h_01G166AW6CRZDFCE2G6N5KD5M9">Share your videoask link</h2>
1. After creating a new videoask, you'll see this:
<h2 id="h_01HBQWK47BN7KDT9N8BCEHSPKB" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091742392" alt="2021-03-26_09-14-06.png" width="338" height="495"></h2>
2. Copy your videoask link to share it anywhere.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742412" alt="2021-03-26_09-13-21.png" width="493" height="148">
3. To get the link of a videoask that has already received responses, click Share &amp; Embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697421554068" alt="2022-08-19_15-38-14.png">
4. Click <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">add variables</a> if you would like to add known information in your videoask URL. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13084276974868" alt="2023-02-09_15-13-13.png" width="536" height="412">
5. Click the Copy button for the link to your videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13084303620244" alt="2023-02-09_15-13-13.png" width="531" height="408">
We recommend <a href="https://www.videoask.com/help/how-it-works/7734134796564-getting-started-with-videoask#h_01G7SWBKM3Z1F9QF5ZR0XHHRQZ" target="_blank" rel="noopener">going through your videoask in preview mode</a> before officially sending it out to respondents to make sure it's set up the way you intend. To test your videoask without submitting responses, click Build to head over to the builder and click Preview. Then select Preview mode.
<img src="https://videoask.zendesk.com/hc/article_attachments/13084504708756" alt="2023-02-09_15-24-35.png">
💡 Tip: You can view any videoask in preview mode by adding ?preview to the end of its URL. 
Variables can be very useful for tracking or passing information when you share videoasks. To add variables to your videoask link, click Add variables and select from the list.
<h2 id="h_01HBQWK47BJWYZEM0W2XHC065E" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/13084580975892" alt="2023-02-09_15-27-14.png" width="487" height="374"></h2>
Learn more about <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">how to use variables</a>.
<h2 id="h_01FGH1R314A0Y8G6WHX9PKQVKN">Share on social media or by text/SMS</h2>
To share your videoask via text message or on social media, all you need to do is copy and paste the videoask URL into the message or post.
You can also share directly from VideoAsk by clicking Share on social media:
<img src="https://videoask.zendesk.com/hc/article_attachments/13084607630740" alt="2023-02-09_15-29-58.png" width="473" height="367">
Select the thumbnail you want to use for your videoask then click which social media you would like to use:
<img src="https://videoask.zendesk.com/hc/article_attachments/13084701499668" alt="2023-02-09_15-33-08.png" width="595" height="362">
How do videoasks work on social media?
Social media platforms have a shortlist of video platforms they have whitelisted that allow for truly embedded video content (basically: YouTube). As a newish product, unfortunately, VideoAsk is not yet on that list (but share away, and hopefully we will be soon!).
In the meantime, your videoasks will display a meta image or gif when they are shared on social media. When clicked, respondents will be directed to a new window or tab to complete the videoask.
<h3 id="h_01HBQWK47BX3ACWCANCCHZPRYA" class="wysiwyg-text-align-center">Facebook</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742672" alt="2021-03-26_09-32-59.png" width="445" height="478">
<h3 id="h_01HBQWK47BB9K6NGEMZYPCZT0N" class="wysiwyg-text-align-center">LinkedIn</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091739251" alt="2021-03-26_09-34-45.png" width="521" height="425">
<h3 id="h_01HBQWK47B06C157T4J81VXZ70" class="wysiwyg-text-align-center">Twitter</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742892" alt="2021-03-26_09-40-54.png" width="535" height="293">
<a href="https://videoask.zendesk.com/hc/en-us/articles/4410122194708" target="_blank" rel="noopener">Find out more about how VideoAsk works on social media platforms</a>.
How do videoasks work in a text message or SMS?
When you send a videoask via text message, on WhatsApp, or elsewhere, the videoask name and meta image will display with the link. When the recipient clicks the link, they'll be taken to a browser (like Chrome or Safari) to complete the videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091743052" alt="2021-03-26_13-15-27.png" width="296" height="523">
Note: If you or your recipient can't see the meta image, this is most likely due to device-specific settings or limitations such as an unstable internet connection.
My thumbnail is terrible, how do I change it?
A thumbnail is automatically generated for your videoask from the first 3-5 seconds of your video. This image will be used for the meta image when you share your videoask.
If you've ended up with a less than flattering face for your thumbnail (happens to all of us! 😅), don't worry. You can <a href="https://www.videoask.com/help/sharing/360050275971-choose-your-videoask-thumbnail" target="_blank" rel="noopener">choose your thumbnail</a> from other frames of your video.
💡 Tip: You can also share a videoask by going to the folder where you keep your videoask, clicking on the three vertical dots symbol (⋮) next to the videoask you want to share, and choosing the Share option.
<img src="https://videoask.zendesk.com/hc/article_attachments/19709256363412" width="645" height="351">
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f7n1ag15i" width="65%" height="390px">
</iframe>

Share your videoask

Are you looking for a more personalized way to reach out to people online? A videoask is a video-based form that allows you to start (and continue) asynchronous video conversations with respondents.
What can you do with a videoask? We've seen people use them to recruit and interview new team members, generate and qualify leads, collect video testimonials, coach clients, and even create documentary films. Really, the sky's the limit! <a href="https://www.videoask.com/inspiration" target="_blank" rel="noopener">See for yourself</a>. 
To get started quickly, you can try out one of our <a href="https://videoask.zendesk.com/hc/en-us/articles/4404455658644" target="_blank" rel="noopener">templates</a>. To create your first videoask from scratch read on or check out the video below:
<iframe src="https://fast.wistia.com/embed/medias/4kgojtrfbm" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
<h2 id="h_01HC283GR5EDQMY4HJS29RW99E">
Create your first videoask
</h2>
1. Go to videoask.com and Log in to your VideoAsk account.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853371" alt="2021-04-02_09-51-57.png">
2. Click Create your first videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/19803919479188">
3. Choose whether you'd like to Start with a <a href="https://videoask.zendesk.com/hc/en-us/articles/4404455658644" target="_blank" rel="noopener noreferrer">template </a>or Start from scratch. We'll choose to start from scratch.
<img src="https://videoask.zendesk.com/hc/article_attachments/19804269115412">
4. Give your videoask a name.
<img src="https://videoask.zendesk.com/hc/article_attachments/4628517648148" alt="2022-03-08_11-58-22.png">
5. Choose whether you want to <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">Collect contact details</a>. By default, the contact form will be turned on, click the toggle to turn it off.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853431" alt="2021-04-02_10-05-44.png" width="647" height="344">
Note: If you do not enable a contact form, respondents will appear as <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">"Anonymous"</a> and you will not be able to <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">reply to them</a>. 
6. Select which language you want to use for your videoask. This is the language of the prompts and interface text, not the <a href="https://www.videoask.com/help/video-audio/360048136592-turn-on-video-captions-in-your-videoask" target="_blank" rel="noopener">transcription and caption language</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4417919934356" alt="First_videoask05.png" width="651" height="303">
Note: These settings can always be updated later, so don't stress if you're not sure!
7. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853551" alt="2021-04-02_10-15-27.png" width="662" height="352">
8. Now you'll be prompted to <a href="https://www.videoask.com/help/video-audio/360039602571-upload-a-video-or-gif" target="_blank" rel="noopener">select your video source</a>. We'll record a new video, but you can also upload a video, select from the Pexels or Giphy library, or record a screen share.
To record a new video, click Webcam. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4488505615124" alt="first_videoask06.png">
 💡Tip: If you're not ready to record your video just yet, click Add video later. A placeholder video will be used and you'll be able to add or record your video at a later time.
9. Before you can record, you'll need to give VideoAsk permission to use your camera and microphone. Click Request permissions. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853591" alt="2021-04-02_10-21-39.png" width="566" height="302">
Your browser should now show a pop-up window asking for permission to your camera and microphone. Click Allow.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091853651" alt="2021-04-02_10-22-48.png">
10. Click the camera and microphone icons at the top of your screen to select which camera and microphone you want to use for your recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643352596" alt="2023-06-20_13-26-21.png">
11. If you need some help remembering what you want to say in your video, toggle on Notes and jot down a script or outline.
Note: Notes will only be visible to you when recording your video and will not be visible to respondents viewing your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643355284" alt="2023-06-20_13-28-32.png">
💡Tip: Often the most engaging videos are more natural, so we recommend working with a loose structure instead of writing out and reading an entire script! 
12. Remember to make eye contact with the camera! When you're ready, click the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599817876" alt="2023-06-20_13-30-18.png">
You'll receive a 3-second countdown before the recording begins.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599825940" alt="2023-06-20_13-31-54.png">
Each video can be up to 5 minutes long. A timer will count down at the bottom of your screen as you record to tell you how much time you have left.
Note: If you want to create a video longer than 5 minutes, you can choose to upload your own when you select your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">video source</a>. For this option, there is no time limit but the maximum file size you can upload is 500MB.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643363604" alt="2023-06-20_13-34-19.png">
Click the Pause button if you need to take a little break from recording and resume when you're ready. When you are finished recording, click the red Finish button.
💡Pro tip: You can also use the spacebar on your keyboard to start and stop recordings.  This means you can keep looking at the camera until the very end!
13. You'll now get the chance to preview your video footage. To save it and proceed, click Yes. To re-record, click No.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643365012" alt="2023-06-20_13-38-01.png">
Note: Re-recording does not use up your minutes. We count minutes only for videos that are transcoded and saved, either through recording or uploading an external file.
14. If you'd like to add any overlay text on top of your video, type it into the Overlay text box.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643367444" alt="2023-06-20_13-39-31.png">
Choose the overlay text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599838612" alt="2023-06-20_13-40-43.png">
Choose whether to Darken the video for text readability by clicking the toggle.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599846420" alt="2023-06-20_13-41-41.png">
Finally, choose whether you want your video to fit or fill the screen. If you choose to Fit video, the entire width will be shown. If you leave this setting off, your video will fill the screen, with the exact dimensions depending on screen size.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599848852" alt="2023-06-20_13-42-29.png">
15. When you're satisfied with your settings, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643376660" alt="2023-06-20_13-43-13.png">
16. Next you'll be prompted to <a href="https://videoask.zendesk.com/hc/en-us/articles/4406136548884" target="_blank" rel="noopener">add a title to your videoask step</a>. This won't be visible to your respondents, but if you're creating a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a>, it's a useful way for you to keep track of what each step is all about. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599857172" alt="2023-06-20_13-44-29.png">
17. Now it's time to select an answer type for this step of your videoask. Each step may only have one <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer type</a> (i.e. Open Ended or Multiple Choice, but not both). By default, each new step will use the Open Ended answer type. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643379860" alt="2023-06-20_13-45-31.png">
Click the dropdown menu to select a different answer type.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643381908" alt="2023-06-20_13-46-13.png">
Each answer type has its own configuration options. Any changes you make will be automatically saved and reflected in the live builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599861908" alt="2023-06-20_13-47-00.png">
You can also interact with the builder to see what your videoask flow looks like. This will not submit any responses.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599865108" alt="2023-06-20_13-49-57">
18. When you're finished editing, click Done. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16696643390484" alt="2023-06-20_13-52-29.png">
That's it! You now have your first videoask. To view it in action and submit a test response, click the Share button. Or, to preview your videoask without submitting any responses, click the Preview button next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/16696599869588" alt="2023-06-20_13-53-21.png">
💡Tip: You can also<a href="https://videoask.zendesk.com/hc/en-us/articles/14148884045972" target="_blank" rel="noopener"> preview how your videoask will appear to respondents across various devices</a>.
Each videoask can have as many steps as you want (as long as you're on one of our paid plans) in order to ask different types of questions, create funnels, or create a unique video experience.
To add more steps, learn how to create a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/7734134796564" target="_blank" rel="noopener">get started with the VideoAsk builder</a>. Or if you're ready to start getting responses, learn how to <a href="https://www.videoask.com/help/embed/360036300731-sharing-embedding-your-videoasks" target="_blank" rel="noopener">share or embed your videoask</a>.
Want to change the position of a video in your videoask? <a href="https://videoask.zendesk.com/hc/en-us/articles/14084581407508" target="_blank" rel="noopener">Take a look at this article about repositioning videos in your videoasks</a>.
Note: Limited videoask editing capabilities are available in the <a class="c-link" href="https://apps.apple.com/us/app/videoask/id1438100370" target="_blank" rel="noopener noreferrer" data-sk="tooltip_parent">iOS app</a>. In the <a class="c-link" href="https://play.google.com/store/apps/details?id=com.typeform.videoask&amp;hl=en_US&amp;gl=US" target="_blank" rel="noopener noreferrer" data-sk="tooltip_parent">Android app</a>, you can reply to respondents but currently cannot build or edit forms.
Below is an example videoask we created, go ahead and give it a try!
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fjje3og27?preview" width="100%" height="600px">
</iframe>
Note: The above videoask is set to preview mode. This means your answers won't be submitted.
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fw6ac4v46?preview&amp;hidepreviewbanner" width="65%" height="390px">
</iframe>

My first videoask

When you or a team member reply to a respondent on VideoAsk, your respondent receives an <a href="https://videoask.zendesk.com/hc/en-us/articles/360052838851" target="_blank" rel="noopener">email notification</a> letting them know that you’ve sent a reply to them.
Hopefully, your respondent will get back to you with a video message through VideoAsk after clicking on the Show reply button, but there may be times when they reply directly by email instead.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108432148/2021-08-31_15-54-26.png" alt="2021-08-31_15-54-26.png" width="679" height="389">
In these cases, the default reply-to email address (the one that your respondents can reply back to directly by clicking reply in the email they receive) uses the individual team member's account email. 
If you want to set one default reply-to email address for all members of your team, you can update the reply-to email to make sure all respondent emails end up in one email inbox.
1. From your VideoAsk account, click the Account &amp; Org settings icon to open your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108095508/2021-08-31_15-02-30.png" alt="2021-08-31_15-02-30.png" width="777" height="405">
2. Select Overview.
<img src="https://videoask.zendesk.com/hc/article_attachments/9999636157588" alt="2022-10-11_12-48-34.png" width="364" height="707">
3. In the Reply-to email box, select the email address that you want to set as the default reply-to email address for all members of your team from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108572692/2021-08-31_15-57-03.png" alt="2021-08-31_15-57-03.png" width="736" height="372">
Done! Now, whenever a respondent clicks reply on a notification email they've received, the email will go to the address that you have selected for the default reply-to email.
To remove a default email (and revert the default reply-to email back to the individual team member’s account email), just choose -Remove default email from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406108630036/2021-08-31_16-05-20.png" alt="2021-08-31_16-05-20.png" width="605" height="419">
 💡Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">Learn more about managing your VideoAsk organization</a>.
Note: If you have <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">associated a brand with your videoask</a>, email notifications to respondents will appear as being from "[Team Member Name] - [Brand Name]". All other notifications will display the <a href="https://videoask.zendesk.com/hc/en-us/articles/360052839691" target="_blank" rel="noopener">account name</a> of the person who replies, not the organization name.

Update the default reply-to email address for all team members

When you embed a videoask on your website, your site visitors can view, interact, and submit responses without leaving your site.
Find out more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embedding a videoask as an iframe on your site</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">adding a videoask widget</a>.
However, occasionally when you embed a videoask, it might not appear as expected and respondents may be redirected to another tab or window to interact with your videoask. If your embed looks something like the image below, read on to learn how to troubleshoot this.
<img src="https://videoask.zendesk.com/hc/article_attachments/9524887294740/2022-09-21_13-01-35.png" alt="2022-09-21_13-01-35.png" width="343" height="559">
If your embedded videoask displays a Reply button that redirects respondents to a new tab or window to interact with the videoask (instead of allowing them to respond directly from your site or page), it's usually due to one of the following reasons:
<ul>
<li>Your website doesn't have a valid SSL certificate so we can't ensure a secure connection.</li>
<li>You've removed camera and microphone permissions from the embed code.</li>
<li>The website builder you're using has wrapped the embed code in another layer of code so VideoAsk is unable to access the camera and microphone permissions.</li>
</ul>
Any of the above reasons will prevent respondents from being able to engage with your videoask directly from your site. Instead, your videoask URL will open in a new tab so VideoAsk can be sure there's a secure connection and camera and microphone permissions are enabled.
Below, we'll go into a bit more detail so you can resolve the issue to get your respondent experience back on track!
<h3>Jump to:</h3>
<a href="#h_01GDFS3GDQZ6KGH47QV4P6HD26" target="_self" rel="undefined">Your website doesn't have a valid SSL certificate </a>
<a href="#h_01GDFSC4EDX9N40HMABYCCDARB" target="_self" rel="undefined">You've removed camera and microphone permissions from the embed code</a>
<a href="#h_01GDFT2C5FAGR7V7BPD8B90TQN" target="_self">VideoAsk can't access the camera and microphone permissions</a>
<h2 id="h_01GDFS3GDQZ6KGH47QV4P6HD26">Your website doesn't have a valid SSL certificate</h2>
Your website must have a valid SSL (Secure Sockets Layer) certificate so we can make sure there's a secure connection to your website. 
An SSL provides an encrypted link between a web server and a web browser, meaning that customer data is secure. If a website has an SSL certificate, the URL should start with HTTPS. You'll also notice a padlock icon next to the URL in the address bar if the site is protected by SSL. 
There are dozens of SSL certificate providers to choose from; we recommend doing some research to find the best fit for you.
If VideoAsk can't detect that you have a valid SSL certificate on your site and your videoask contains an <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">open-ended answer type</a>, we'll display the Reply button on your embedded videoask instead of the answer prompts you've selected. The Reply button will open the videoask in a new tab to ensure responses are submitted over a secure connection.
<h2 id="h_01GDFSC4EDX9N40HMABYCCDARB">You've removed camera and microphone permissions from the embed code</h2>
Make sure to use the embed code provided by VideoAsk. Camera and microphone permissions are included in it which are essential for respondents to be able to record answers.
<img src="https://videoask.zendesk.com/hc/article_attachments/9525471717140/2022-09-21_12-37-16.png" alt="2022-09-21_12-37-16.png" width="331" height="511">
Attempting to embed your videoask without using the VideoAsk embed code could result in the recording process failing or the Reply button displaying on your embedded videoask instead of the answer prompts you've selected. The Reply button will open the videoask in a new tab to ensure responses are submitted over a secure connection.
You'll find the widget and iframe embed code in the Share &amp; Embed panel in your account. <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">Find out more about embedding a videoask in your site here</a>.
<h2 id="h_01GDFT2C5FAGR7V7BPD8B90TQN">VideoAsk can't access the camera and microphone permissions</h2>
Sometimes website builders add extra code around the embed code that VideoAsk provides. In certain cases, this means that we're unable to communicate with the SSL certificate and it can prevent the website builder from accessing the camera and microphone permissions in the VideoAsk embed code. This results in respondents who are trying to view your embedded videoask being redirected to a new tab or browser to respond.
If you think this could be the issue, we recommend getting in touch with your website builder's support team to check how they handle embeds.
This often happens on <a href="https://www.wix.com/" target="_blank" rel="noopener">Wix</a> sites, as Wix creates an iframe around your videoask. However, by adding a little extra code, you can make sure your videoask opens within your Wix page, so you don’t have to worry about diverting traffic away from your site–find out more about <a href="https://videoask.zendesk.com/hc/en-us/articles/4418409120148" target="_blank" rel="noopener">embedding a videoask on a Wix page here</a>.
If you're using a <a href="https://wordpress.org/plugins/" target="_blank" rel="noopener">WordPress</a> plugin on your website, make sure your WordPress theme supports a code block to insert the HTML embed code. If the WordPress theme only supports the text editor for HTML, this will remove some of the key properties from our embed code and respondents will be redirected to a new tab or browser to interact with your videoask.

Why is my embedded videoask opening in a new tab?

Are you looking to limit the type of responses your respondents can give when responding to an open-ended answer type step? You can easily customize your videoask to allow for video responses only, or give your respondents the option to respond via audio or text as well. This way, you can accommodate different preferences and situations. 
Whatever combo you're looking for, you can easily adjust the options available to your respondents to suit your business needs.
VideoAsk comes with a range of different answer-type options that you can mix and match depending on your flow. Each time you create a new step in a videoask, you'll be prompted to select an answer type and this will determine how your respondents answer or navigate to the next step.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/9171858849684/2022-09-08_10-06-05.png" alt="2022-09-08_10-06-05.png" width="367" height="535"></h2>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">You can find more details on the different answer types available here</a>.
If you select the open-ended answer type, by default your respondents have the option to reply by video, audio, or text. However, you can easily change these settings to enable some or only one of these response formats.
Keep reading to learn how!
<h2>Limit respondents' answer options on a new step</h2>
If you're new to VideoAsk (hi there! 👋), we recommend checking out our <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">starter guide to making your first videoask</a>.
Once you've recorded or uploaded your video and added any desired overlay text to your new step, you'll see a preview of what your videoask will look like with editable settings to the right:
<img src="https://videoask.zendesk.com/hc/article_attachments/9146950913172/2022-09-07_14-37-23.png" alt="2022-09-07_14-37-23.png">
By default, the answer type will be set as Open Ended with the options for respondents to answer via video, audio, or text all enabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/9146977396244/2022-09-07_14-39-33.png" alt="2022-09-07_14-39-33.png" width="400" height="870"> 
To change the options available to your respondents, you can enable or disable the relevant formats by clicking on the toggles.
Here, we've disabled the option to reply by text, so our respondents will have to choose between video or audio when answering this step:
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/9147057691540/2022-09-07_14-46-00.png" alt="2022-09-07_14-46-00.png"></h2>
<h2>Limit respondents' answer options on an existing step</h2>
From your videoask builder, click the step you'd like to edit:
<img src="https://videoask.zendesk.com/hc/article_attachments/9147136034068/2022-09-07_14-50-12.png" alt="2022-09-07_14-50-12.png">
Enable or disable response options as desired by clicking the toggles:
<img src="https://videoask.zendesk.com/hc/article_attachments/9147249126292/2022-09-07_14-54-15__1_.gif" alt="2022-09-07_14-54-15__1_.gif">
Hit Done:
<img src="https://videoask.zendesk.com/hc/article_attachments/9147229569172/2022-09-07_14-56-19.png" alt="2022-09-07_14-56-19.png">

How to accept only video responses to your videoask (or only audio/text)

Ready to start creating your videoask but not sure how? Don’t worry, we’ve got you covered. We’ll take you through the basics of creating a videoask and you’ll be a pro in no time.
Watch the video below for a quick-start tutorial, or keep reading for step-by-step instructions on getting started with the VideoAsk builder.
 
<iframe src="https://fast.wistia.com/embed/medias/0fum73vhs0" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
The builder is where you’ll be able to add, edit and record your videoask steps. Read on to learn how to navigate the videoask builder and get videoasking. 📹
<h2>Jump to:</h2>
<a href="#h_01G7SWAJRE49F121HSDD16JC4B" target="_self">Add and remove videoask steps</a>
<a href="#h_01G7SWAWAXC5Y5XX0DG6VR6VPQ" target="_self">Edit a videoask step</a>
<a href="#h_01G7SWBAH6GGQBV52NRS9112PH" target="_self">Your videoask settings</a>
<a href="#h_01G7SWBKM3Z1F9QF5ZR0XHHRQZ" target="_self">Preview and share your videoask</a>
<a href="#h_01G7SWBZSKMRWQF6R4T63VMXB6" target="_self">Tips and best practices</a>
<h2 id="h_01G7SWAJRE49F121HSDD16JC4B" class="wysiwyg-text-align-left">Add and remove videoask steps</h2>
<h3>To add a step:</h3>
1. Select an answer type from the left side menu. Then drag and drop it over the + icon. Flashing green dots will appear to indicate where you can drop a step.
Note: Some answer types are only available on <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plans</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/10171094940948" alt="mceclip0.gif">
💡Tip: Alternatively, you can add a step by clicking the + icon.
If you're already familiar with VideoAsk and the tips/GIFs are getting in your way when dragging and dropping an answer type, you can disable the extra information by clicking Hide these tips.
<img src="https://videoask.zendesk.com/hc/article_attachments/10197028386836" alt="mceclip0.png" width="382" height="552">
2. Click on a step to add your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/7732802653716/builder06.png" alt="builder06.png">
3. Click Add your video.
<img src="https://videoask.zendesk.com/hc/article_attachments/7732862904340/builder07.png" alt="builder07.png">
4. You’ll be prompted to <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">select how you’d like to create your video</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/7732899840020/builder08.png" alt="builder08.png">
<h3 class="wysiwyg-text-align-left">To remove a step:</h3>
1. Click on the step you’d like to remove.
<img src="https://videoask.zendesk.com/hc/article_attachments/7732954920852/builder09.png" alt="builder09.png">
2. Click the trash can icon in the top right corner of the sidebar.
<img src="https://videoask.zendesk.com/hc/article_attachments/7732959595156/builder10.png" alt="builder10.png">
3. Click Yes, delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733046951956/builder11.png" alt="builder11.png" width="470" height="258">
💡Tip: Hover over a step and click the 3 dots for a shortcut to delete a step.
<img src="https://videoask.zendesk.com/hc/article_attachments/8633899332628/2022-08-17_09-35-19__1_.gif" alt="2022-08-17_09-35-19__1_.gif">
<h2 id="h_01G7SWAWAXC5Y5XX0DG6VR6VPQ" class="wysiwyg-text-align-left">Edit a videoask step</h2>
1. Click on a step you’d like to edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733236630676/builder12.png" alt="builder12.png">
2. Select from the following tabs which element of the step you’d like to edit in the right sidebar:
<ul>
<li class="wysiwyg-text-align-left">
Video - to edit video elements or add overlay text.</li>
<li class="wysiwyg-text-align-left">
Answer - to edit the answer type or customize answer options.</li>
<li class="wysiwyg-text-align-left">
Logic - to add/edit <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/4403908690836" target="_blank" rel="noopener">advanced logic</a>.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/7733522212628/builder13.png" alt="builder13.png">
3. Once you’re done editing, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733559860628/builder14.png" alt="builder14.png">
💡Tip: Hover over a step and click Video, Answer, or Logic for a sidebar shortcut to edit a step.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733602150932/builder15.gif" alt="builder15.gif">
<h2 id="h_01G7SWBAH6GGQBV52NRS9112PH" class="wysiwyg-text-align-left">Your videoask settings</h2>
You can customize your videoask in the following ways by clicking the settings icon in the top right-hand corner:
<ul>
<li class="wysiwyg-text-align-left">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">Add branding</a> (available on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan or higher</a>)</li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_blank" rel="noopener">Change the language</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">Change the font and colors</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360048136592" target="_blank" rel="noopener">Show captions by default</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.videoask.com/help/sharing/360043064111-share-and-embed-your-interactions#h_01FF7TENYZK537YM3GZENA8JNY" target="_blank" rel="noopener">Make all interactions shareable</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360057274752" target="_blank" rel="noopener">Close your videoask</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360044119891" target="_blank" rel="noopener">Select streamed or uploaded recording</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360048635171" target="_blank" rel="noopener">Adjust advanced settings</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.videoask.com/help/customization/9866516283412-edit-the-time-limit-of-respondent-replies" target="_blank" rel="noopener">Edit the time limit of respondent replies</a></li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/7733792006036/builder16.png" alt="builder16.png">
<h2 id="h_01G7SWBKM3Z1F9QF5ZR0XHHRQZ" class="wysiwyg-text-align-left">Preview and share your videoask</h2>
Before you send your videoask out to collect responses, test it out in preview mode to make sure the flow is exactly how you want it. Click Preview in the top right-hand corner and select Preview mode to test your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733919471252/builder17.png" alt="builder17.png">
Note: When testing your videoask in preview mode, responses won’t be collected and won’t appear in your inbox. However, it’s worth noting this exception: If you’ve used a <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8R047FBFVXABZM80KC9KP" target="_blank" rel="noopener">calendar answer type</a>, the calendar won’t be in preview mode and respondents will be able to schedule bookings.
💡 Tip: You can also <a href="https://videoask.zendesk.com/hc/en-us/articles/14148884045972" target="_blank" rel="noopener">preview how your videoask will appear to respondents across various devices</a>.
Once you’re ready to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share your videoask with respondents</a>, click Share in the top right-hand corner.
<img src="https://videoask.zendesk.com/hc/article_attachments/7733971552532/builder18.png" alt="builder18.png">
<h2 id="h_01G7SWBZSKMRWQF6R4T63VMXB6" class="wysiwyg-text-align-left">Tips and best practices</h2>
Check out some additional resources to help you get up and running with VideoAsk:
<ul>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">My first videoask</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">Create a multi step videoask</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/4406136548884" target="_blank" rel="noopener">Add a title to your videoask steps</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360039568271" target="_blank" rel="noopener">5 tips for making a better videoask</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">Tips and tools for video editing and recording</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360035487372" target="_blank" rel="noopener">Frequently asked questions</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Collect contact details from your respondents</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">View your responses</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">Reply to your respondents</a></li>
<li class="wysiwyg-text-align-left"><a href="https://videoask.zendesk.com/hc/en-us/articles/14084581407508" target="_blank" rel="noopener">Change the position of a video in a videoask</a></li>
</ul>

Getting started with VideoAsk

Well-thought-out and properly researched FAQ pages are a winning combo: they're a great way to convert unsure site visitors into happy buyers, and they save you time by reducing the need for customers to get in touch with you directly. 
Step up your FAQ game by using VideoAsk to create a fun and engaging Frequently Asked Questions section that stands out from the crowd and adds a personal touch to your branding.
Below you'll find an FAQ videoask example that also includes a "Contact us" option to allow respondents to reach out by video, audio, or text if they don't find the information they're looking for.
Psst! By the way, this one's set to preview mode so we're not collecting submissions. 😉
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f4carhov4?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
💡Tip: Videoasks like this one work really well embedded as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">floating widget</a> in your site.
This videoask was pretty simple to set up. We used a combination of conditional logic and multiple-choice answer types to allow respondents to loop back to the main menu (<a href="https://videoask.zendesk.com/hc/en-us/articles/4453680490772" target="_blank" rel="noopener">here's an article</a> that explains how you can set up this flow), and we added an open-ended answer type to allow site visitors to get in touch with us via video, audio, or text in case they can't find the answer they're looking for.
If you're brand new to VideoAsk (hey! 👋) we recommend checking out our <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">beginner's guide on how to create your first videoask</a>.
<h3>We used the following features to build this videoask:</h3>
Note: Some of these features are only available on paid plans. Check out our <a href="www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> for a breakdown of what's included in each plan.
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">Multiple steps</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_blank" rel="noopener">Multiple-choice answer type</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open-ended answer type</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Contact form</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Conditional logic</a></li>
<li><a href="https://www.videoask.com/help/customization/360057757011-customize-your-videoask" target="_blank" rel="noopener">Custom colors and font</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">Custom branding</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Custom end screen</a></li>
</ul>
Depending on how you choose to share your videoask with your audience, you might want to consider adding a <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">URL redirect </a>to take respondents to a particular web page upon completion of your videoask or after selecting a certain answer on a multiple-choice step.
<h3>Looking for a little recording guidance? Here are some resources that might be helpful:</h3>
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039568271" target="_blank" rel="noopener">5 tips for making a better videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">Tips and tools for video editing and recording</a></li>
</ul>
<h3>Adding your videoask to your website</h3>
Once you're happy with how your FAQ videoask looks, you'll probably want to add it to your website. You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed it as an iframe</a> so it sits directly in your webpage (like the example videoask above), or as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">floating widget</a> that expands when clicked.
There are a bunch of other ways to share your videoask with the world, <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">check out more options for sharing your videoask</a>.
<h3>Integrating your videoask with an external tool</h3>
If you add a contact form to your videoask, we offer numerous native integrations with CRMs, email marketing tools, and more. So you can seamlessly pass data over to your preferred tool to keep track of communication and make sure everything's ready for the next step in your workflow.
<a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener">Check out our integrations here</a>. Can't find your favorite tool listed? Create your own using an automation tool like <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/4410655215636" target="_blank" rel="noopener">Make</a>.
<h3>Nurture leads through VideoAsk</h3>
Videoask is way more than just a data collection tool. Continue the conversation and engage your leads by <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">replying directly to respondents with a personal video (or audio) message</a>. They can reply back to you and the conversation can continue indefinitely.
🔋 A final thought: What you think your customers might like to know and what they actually want to know are often very different. Keep your FAQ relevant by sticking to the data and only adding questions that customers are actually asking.

Create an interactive video FAQ with VideoAsk

Track job applicants in Greenhouse

If you want to use the same videos in multiple videoasks without having to upload them again (and waste your precious minutes 😬!), you're in luck!
Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask, new step, or video reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095133892/2021-05-11_17-38-42.png" alt="2021-05-11_17-38-42.png">
Note: <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">Team members</a> may also use your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization's</a> media library, but they will only see videos that are used in videoasks they have access to according to <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener">folder permissions</a>, as well as any videos that are not currently used in a videoask.
💡 Tip: If you want to send the same reply to multiple respondents at once, check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/9657638848916" target="_blank" rel="noopener">reply to many feature</a>.
<h3>Jump to:</h3>
<a href="#h_01FCNZYMKDEJFVDN2ZWZZG857C" target="_self">Use a video from your library</a>
<a href="#h_01FCNZYV4M0GMARDW65WRFWTCX" target="_self">Manage your videos</a>
<h2 id="h_01FCNZYMKDEJFVDN2ZWZZG857C">Use a video from your library </h2>
1. To use a video from your media library, select Library from the options when <a href="https://www.videoask.com/help/how-it-works/my-first-videoask" target="_blank" rel="noopener">creating a new videoask</a> or step or <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">replying to a respondent.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/360094942631/2021-05-10_17-09-06.png" alt="2021-05-10_17-09-06.png">
2. If you've previously uploaded or recorded a video in VideoAsk, you'll see a Videos tab. In this tab, you'll see all the videos in your media library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014192/2021-05-10_17-10-05.png" alt="2021-05-10_17-10-05.png">
Note: Only videos you've recorded or uploaded as part of a videoask creation process or uploaded directly to the media library will be stored here. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">Video replies</a> are not stored in the media library.
3. Search your library by transcript to find the video you're looking for.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094942811/2021-05-10_17-13-39.png" alt="2021-05-10_17-13-39.png">
Note: At the moment any search you make within the media library will only return results from the originally-generated transcript. This means if you've subsequently edited your captions and search for the updated text, you won't see any results. 
For example, let's say your auto-generated transcription says "I love pandas", but you update it to say "I love pancakes". If you search for "pancakes" in the media library, it won't return any results. If you search for "pandas", it will. 🐼
4. Click a video to view and select it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014252/2021-05-10_17-14-51.png" alt="2021-05-10_17-14-51.png">
5. When you've selected the video you want from the library, click Continue to finish setting up your step. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095014292/2021-05-10_17-15-15.png" alt="2021-05-10_17-15-15.png">
<h2 id="h_01FCNZYV4M0GMARDW65WRFWTCX">Manage your videos</h2>
1. Click the Account &amp; Org settings to open your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094943091/2021-05-10_17-17-31.png" alt="2021-05-10_17-17-31.png">
2. Select Media Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094943151/2021-05-10_17-20-02.png" alt="2021-05-10_17-20-02.png" width="449" height="689">
3. Here you'll see all the videos in your account. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663291/2021-02-25_19-36-28.png" alt="2021-02-25_19-36-28.png">
Click a video to watch it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597332/2021-02-25_19-37-14.png" alt="2021-02-25_19-37-14.png" width="581" height="309">
4. Search the transcript of the videos to quickly find the one you're looking for.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597252/2021-02-25_19-37-00.png" alt="2021-02-25_19-37-00.png" width="692" height="269">
5. Click Upload to add more videos to your media library.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087663251/2021-02-25_19-38-37.png" alt="2021-02-25_19-38-37.png" width="625" height="587">
6. To delete a video, click the Trash can icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597452/2021-02-25_19-37-48.png" alt="2021-02-25_19-37-48.png" width="643" height="496">
Confirm your decision by typing DELETE FOREVER and click Yes, delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360087597472/2021-02-25_19-38-22.png" alt="2021-02-25_19-38-22.png" width="470" height="425">
Note: You will be unable to delete any videos that are currently being used in a videoask.

Manage your media library

If you're working on multiple videoasks and want to make sure they all have the same brand and look, setting up default settings can be a huge time-saver.
After creating a videoask with default settings, you can still <a href="https://www.videoask.com/help/customization/customize-your-videoask" target="_blank" rel="noopener">customize each videoask</a> on a case-by-case basis.
Note: Default settings will be applied to any new videoask created in your organization.
<h2>Set default brand, language, colors, font, and button shape</h2>
1. Click the Account &amp; Org settings icon to open your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408334025492/2021-10-11_12-33-36.png" alt="2021-10-11_12-33-36.png">
From your user menu, select your organization's Overview.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408334034196/2021-10-11_12-35-21.png" alt="2021-10-11_12-35-21.png" width="450" height="838">
2. Select a default <a href="https://www.videoask.com/help/branding/add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">brand</a> to apply to your videoasks (if any).
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128511/2021-03-02_18-31-40.png" alt="2021-03-02_18-31-40.png" width="590" height="475">
3. Choose a default language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066652/2021-03-02_18-26-11.png" alt="2021-03-02_18-26-11.png" width="590" height="458">
4. Select default colors.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088066632/2021-03-02_18-27-03.png" alt="2021-03-02_18-27-03.png" width="590" height="539">
5. Set a default button border radius.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128351/2021-03-02_18-27-30.png" alt="2021-03-02_18-27-30.png" width="590" height="511">
6. Select a default Font from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088128331/2021-03-02_18-27-51.png" alt="2021-03-02_18-27-51.png" width="590" height="609">
That's it! Now whenever you create a new videoask in this organization, these settings will automatically be applied.
💡 Tip: Explore other <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_self">advanced settings.</a>

Create default videoask settings

Once you begin receiving responses to your videoask, you might want to track or analyze them in Google Sheets or Excel. If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a> you can download responses as a .csv or .xlsx file for easy analysis in your favorite tool.
To automatically send responses to Google Sheets when you receive them, learn how to connect your videoask using our <a href="https://www.videoask.com/help/integrations/360056214791-send-your-responses-to-google-sheets" target="_blank" rel="noopener">Google Sheets integration</a>.
💡 Tip: Dive into the data from within your VideoAsk account in the <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">Metrics</a> area of your account or by <a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">analyzing the drop-off rate of your videoask</a>.
Not quite what you're looking for? Check out our other <a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener">integrations</a> or create your own using <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>.
1. Log in to your VideoAsk account and select a videoask. Click Export answers to a .csv or .xlsx file.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666268167828" alt="2022-11-07_15-39-13.png">
2. Choose whether you'd like to export to a .csv or .xlsx file.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407327202708/2021-09-22_10-21-00.png" alt="2021-09-22_10-21-00.png" width="450" height="473">
Note: You'll also see the option to <a href="https://www.videoask.com/help/video-audio/360049780191-download-your-videos#h_01F3EA99ZG78DB2TSQYDQKT04G" target="_blank" rel="noopener">download as media files</a> (but this cannot be combined with a download of response data in .csv or .xlsx format).
3. Select whether to include replies in your export. Replies are the messages sent back and forth between you and your respondent after their initial response.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407334685332/2021-09-22_10-25-14.png" alt="2021-09-22_10-25-14.png" width="451" height="474">
4. If you would like to download only a subset of your responses from a specific date range, enable Filter by date. Click the calendar to edit the dates.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407334690708/2021-09-22_10-27-42.png" alt="2021-09-22_10-27-42.png" width="454" height="479">
Select the date presets of Last week, Last month, or Last year. Or, select a custom date range by clicking on the calendar. When ready, click Apply.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090432331/2021-03-23_17-26-01.png" alt="2021-03-23_17-26-01.png" width="450" height="359">
5. Click Download to start downloading your file. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4407327256596/2021-09-22_10-29-48.png" alt="2021-09-22_10-29-48.png" width="450" height="471">
Note: If you have a high volume of responses, this may take a few moments.
6. Open with your preferred spreadsheet software and analyze away! 
<img src="https://videoask.zendesk.com/hc/article_attachments/360069902012/csv_export.png" alt="csv_export.png">
The following information will be displayed on your spreadsheet:
<ul>
<li>Date and time of response submission</li>
<li>Respondent name</li>
<li>Respondent contact details (if enabled)</li>
<li>Consent given (if enabled)</li>
<li>Tags (if enabled)</li>
<li>Question answers for each step</li>
<li>Video and audio transcriptions</li>
<li>Media URLs for video and audio responses</li>
<li>File name for file uploads</li>
</ul>
Note: If you've used the <a href="https://videoask.zendesk.com/hc/en-us/articles/4416621623188" target="_blank" rel="noopener">scoring feature</a>, at the moment it's not possible to export respondents' scores.

Export responses to a .csv or .xlsx file

If you want to share your videoask on a webpage, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">embed it as a widget</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">within the page as an iframe</a> by using some HTML code. This allows respondents to complete your videoask without leaving your site. You can grab the code directly from your VideoAsk account and paste it into the HTML editor of your page.
If you have some technical skills and want to customize your videoask embed further, this article is for you. Keep reading for some neat ideas, code snippets, and inspiration.
If you're new to embedding, or the only Java you've ever heard of is an island in Indonesia, we recommend checking out these simpler embed guides to get started:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">Embed a videoask in a webpage</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">Embed a videoask widget</a></li>
</ul>
Note: The following code snippets are intended for advanced users with good technical knowledge. We're unable to provide detailed support on how to use them. If you're struggling to get them set up, we recommend asking a developer buddy for a hand.
<h3>Jump to:</h3>
<a href="#h_01FTGFGRJTP2C05GVKTXB7QHHH" target="_self">Using the embed code dynamically with JavaScript</a>
<a href="#callbacks" target="_self">Using callbacks and listening to messages</a>
<a href="#h_01FTGHCCXSEDKRNE7NV69MRT58" target="_self">Editing the z-index of your videoask</a>
<a href="#h_01FTGFH33JCTCMKHA317M60KCH" target="_self">Code snippet library</a>
<h2 id="h_01FTGFGRJTP2C05GVKTXB7QHHH">Using the embed code dynamically with JavaScript</h2>
By default, when you use the videoask embed code it loads the widget automatically based on the options specified on <code>window.VIDEOASK_EMBED_CONFIG</code> (the first line in your widget embed code). 
However, sometimes you might want to load the widget dynamically using JavaScript. Here are some examples of what you could do:
<ul>
<li>Load the videoask after a certain user action (like the clicking of a button on your webpage).</li>
<li>Load a specific videoask depending on the browser language.</li>
<li>Show the videoask modal instead of the widget.</li>
<li>Display multiple widgets.</li>
</ul>
To load the widget dynamically with JavaScript, add the code below to your videoask embed code:
<pre>&lt;script type="text/javascript" src="https://www.videoask.com/embed/embed.js"&gt;&lt;/script&gt;</pre>
 This will expose two global methods:
<table>
<tbody>
<tr>
<td class="wysiwyg-text-align-left">Method</td>
<td class="wysiwyg-text-align-left">Description</td>
</tr>
<tr>
<td><code>window.videoask.loadEmbed(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is the default method. It's used to load the widget.</td>
</tr>
<tr>
<td><code>window.videoask.loadModal(<a href="#config" target="_self">config</a>, <a href="#callbacks" target="_self">callbacks</a>?)</code></td>
<td>This is an alternate method that allows you to load the videoask modal window directly without having to show the widget first. </td>
</tr>
</tbody>
</table>
Below you can see an example of a widget that opens into a full-screen modal - <a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Check out the code we used here</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360068225251/Widget_with_full_screen_Modal.gif" alt="Widget_with_full_screen_Modal.gif" width="582" height="282"> 
Next up is an example of a modal window load - <a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Check out the code we used here</a> <img src="https://videoask.zendesk.com/hc/article_attachments/360068225071/Modal_Window.gif" alt="Modal_Window.gif" width="560" height="356">
<h2 id="callbacks">Using callbacks and listening to messages</h2>
<h3>Callbacks</h3>
You can use callbacks within the browser, based on user behavior. They allow the following options:
<table>
<tbody>
<tr>
<td>Property</td>
<td>Type</td>
<td>Required</td>
<td>Description</td>
</tr>
<tr>
<td>
<div>
<div>onLoadModal</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is opened</td>
</tr>
<tr>
<td>onCloseModal</td>
<td>function</td>
<td>false</td>
<td>Called when the modal window is closed</td>
</tr>
<tr>
<td>
<div>
<div>onCloseWidget</div>
</div>
</td>
<td>function</td>
<td>false </td>
<td>Called when closable widgets (eg VideoThumbnailWindow) are closed </td>
</tr>
<tr>
<td>
<div>
<div>onMessage</div>
</div>
</td>
<td>function</td>
<td>false</td>
<td>Called each time the <a href="#h_01EGNB6MB5KS4XC7JETNMFDEY6" target="_blank" rel="noopener">videoask sends a message</a>
</td>
</tr>
</tbody>
</table>
 
Below you can see an example of using a callback to allow the clicking of a button or link to open a modal videoask - <a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Check out the code we used here</a> 
<img src="https://videoask.zendesk.com/hc/article_attachments/360067217792/Click_Link_to_See_Modal.gif" alt="Click_Link_to_See_Modal.gif" width="605" height="293">
<h3>Listening to messages </h3>
Embedded videoasks notify their parent windows of special events during the response flow. As a developer, you can subscribe to these messages to extract information or change the state of your app.
Videoask uses <a href="https://developer.mozilla.org/en-US/docs/Web/API/Window/postMessage" rel="nofollow"><code>window.postMessage()</code></a> to post events to the parent window. Our message data payload are JavaScript objects which always include a property named <code>type</code> whose value starts with <code>videoask_</code>. Extra properties might also be included depending on the event type.
Below is a table of different VideoAsk message types:
<table>
<tbody>
<tr>
<td>Type</td>
<td>Description</td>
</tr>
<tr>
<td>videoask_contact_created</td>
<td>Videoask loaded and contact was created</td>
</tr>
<tr>
<td>videoask_question_presented</td>
<td>A question was presented</td>
</tr>
<tr>
<td>videoask_question_submitted</td>
<td>A question's answer was submitted</td>
</tr>
<tr>
<td>videoask_contact_updated</td>
<td>The contact details were updated</td>
</tr>
<tr>
<td>videoask_submitted</td>
<td> Videoask completed (either the end screen was shown or there was redirection)</td>
</tr>
</tbody>
</table>
If you're using the embed code, you can use the <a href="#callbacks" target="_blank" rel="noopener">onMessage callback</a> to listen for these messages.
Otherwise, if you're using an iframe, you can use a piece of code like this:
<pre>const isVideoaskMessage = message =&gt; 
 message.origin === "https://www.videoask.com" &amp;&amp;
 message.data &amp;&amp;
 message.data.type &amp;&amp;
 message.data.type.startsWith("videoask_")

window.addEventListener("message", message =&gt; {
 if (!isVideoaskMessage(message)) {
 return
 }

 console.log("got videoask message", message.data)
});</pre>
See it in action in <a href="https://glitch.com/~videoask-embed-message" target="_blank" rel="noopener">this demo</a>. 
<h2 id="h_01FTGHCCXSEDKRNE7NV69MRT58">Editing the z-index of your videoask</h2>
The z-index property sets the stack order of different HTML elements that would otherwise overlap on your webpage. The higher the z-index number, the closer to the front of your page the element will appear.
If you want to make sure your widget is positioned "on top" of other elements on your page, you can set the z-index value by adding this line of JavaScript code to the end of your widget embed code:
<pre>"widgetZIndex": '100', </pre>
An element with a greater number (in this case where we've added 100), is always in front of an element with a lower number.
<h2 id="h_01FTGFH33JCTCMKHA317M60KCH">Code Snippet Library</h2>
Below you can find links to some more code examples. You can copy and adapt these code snippets to tailor your videoask embed for your exact use case.
⚠️ Important: When you copy the code, make sure to swap out the example videoask URL with your own videoask URL.
<h3>Size options</h3>
<a href="https://codepen.io/videoaskhelp/pen/rNeZwyw" target="_blank" rel="noopener">Embed a jumbo widget</a>
<a href="https://codepen.io/videoaskhelp/pen/LYNQKQN" target="_blank" rel="noopener">Widget with fullscreen modal</a> 
<a href="https://codepen.io/videoaskhelp/pen/eYZEdoo" target="_blank" rel="noopener">Modal window on load (instead of widget)</a>
<a href="https://codepen.io/videoaskhelp/pen/BamYrpz" target="_blank" rel="noopener">Recommended full page embed</a>
<h3>Styling and page position options</h3>
<a href="https://codepen.io/videoaskhelp/pen/GRjwpMM" target="_blank" rel="noopener">Widget carousel</a> (for testimonials) - <a href="https://www.videoask.com/help/embed/5606516386580-embed-an-animated-gif-that-opens-your-video-testimonial" target="_blank" rel="noopener">Instructions to replace videos/animated GIFs</a>
<a href="https://codepen.io/videoaskhelp/pen/QWEGbdZ" target="_blank" rel="noopener">Embed a response using an animated GIF </a>- <a href="https://www.videoask.com/help/embed/5606516386580-embed-an-animated-gif-that-opens-your-video-testimonial" target="_blank" rel="noopener">Instructions to replace videos/animated GIFs</a>
<a href="https://codepen.io/videoaskhelp/pen/oNYzJOO" target="_blank" rel="noopener">Widget with an off center video</a>
<a href="https://codepen.io/videoaskhelp/pen/vYGLZjP" target="_blank" rel="noopener">Embed with rounded corners</a>
<a href="https://codepen.io/videoaskhelp/pen/wvGmOWd" target="_blank" rel="noopener">Inline widget with a fixed position</a>
<a href="https://codepen.io/videoaskhelp/pen/LYGgqjM" target="_blank" rel="noopener">Click button to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/rNWVawV" target="_blank" rel="noopener">Click image to display videoask</a>
<a href="https://codepen.io/videoaskhelp/pen/QWEGbdZ" target="_self">Embed a videoask/response using a GIF that opens into a pop-up</a>
<h3>Hide options</h3>
<a href="https://codepen.io/videoaskhelp/pen/rNeJEwg" target="_blank" rel="noopener">Don't display widget for people who have already dismissed it</a>
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Remove embedded videoask</a> (create a condition to dismiss the widget) 
<a href="https://codepen.io/videoaskhelp/pen/PoNrLqv" target="_blank" rel="noopener">Close widget when used with load embed</a>
<h3>Timing options</h3>
<a href="https://codepen.io/videoaskhelp/pen/MWKPLEO" target="_blank" rel="noopener">Delay widget popup</a>
<h3>Device-based options</h3>
<a href="https://codepen.io/videoaskhelp/pen/VwaXRaY" target="_blank" rel="noopener">Hide widget on mobile</a>
<a href="https://codepen.io/videoaskhelp/pen/abmwERP" target="_blank" rel="noopener">Display different sized widgets depending on device</a>
<h3>Page-based options</h3>
<a href="https://codepen.io/videoaskhelp/pen/MWeJrap" target="_blank" rel="noopener">Display widget on every page except this one</a> (and <a href="https://videoask-exclude-page.glitch.me/page-a" target="_blank" rel="noopener">demo</a>)
<a href="https://codepen.io/videoaskhelp/pen/wvoPXpj" target="_blank" rel="noopener">Display widget on every page except (multiple pages)</a>
<h3>More options</h3>
<a href="https://codepen.io/videoaskhelp/pen/oNbamGV" target="_blank" rel="noopener">Embed two widgets in the same page</a>
<a href="https://codepen.io/videoaskhelp/pen/Vwarwmy" target="_blank" rel="noopener">Load widget by browser language</a>
<a href="https://codepen.io/videoaskhelp/pen/zYojrez" target="_blank" rel="noopener">Track page source in widget code</a> and <a href="https://glitch.com/edit/#!/videoask-embed-path-variable" target="_blank" rel="noopener">demo</a>
<a href="https://codepen.io/videoaskhelp/pen/zYaPOLW" target="_blank" rel="noopener">Delay widget popup and hide the widget when dismissed</a>
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/ftuu37wkc" width="65%" height="390px">
</iframe>

Advanced embed options

Did you know that as well as <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">sharing your videoask</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embedding it in your website,</a> you can also share and embed any responses you receive and conversations you have with respondents?
When you receive a response to your videoask, by default it's set to private and can only be viewed by you and your <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">team members</a> in your VideoAsk account. 
If you make your interactions shareable (i.e. public), you can embed them in your website, or share them with people outside your account using a link and send response information to other tools (such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>).
<img src="https://videoask.zendesk.com/hc/article_attachments/360096892971/2021-05-28_16-55-19.png" alt="2021-05-28_16-55-19.png">
You can make your interactions shareable in two ways:
<ul>
<li>By making all responses and replies to a videoask private or shareable in the videoask Settings</li>
<li>By making individual responses or replies to a videoask private or shareable on a case by case basis</li>
</ul>
If you'd like to share all the responses you've received to a videoask, you also have the option to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048584992" target="_blank" rel="noopener">share your entire videoask inbox and filter by tag</a>.
Looking to embed in a typeform? Check out our article on how to <a href="https://videoask.zendesk.com/hc/en-us/articles/4406454737300" target="_blank" rel="noopener">embed a videoask response in a typeform</a>.
<h3>Jump to:</h3>
<a href="#h_01FF7TCAVN8HSZXF2TP0HFFM0J" target="_blank" rel="noopener">Share a response or interaction</a>
<a href="#h_01FF5ASRF110A53B6YZNKT7D26" target="_self" rel="undefined">Embed a response or interaction</a>
<a href="#h_01FF7TENYZK537YM3GZENA8JNY" target="_self" rel="undefined">Set all interactions as shareable</a>
<h2 id="h_01FF7TCAVN8HSZXF2TP0HFFM0J">Share a response or interaction</h2>
1. In your videoask inbox, select the response you want to share.
<img src="https://videoask.zendesk.com/hc/article_attachments/14386476710036">
2. Click the share icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/14386494060564">
3. Here you can choose what you'd like to share:
Share individual answer: this will share the selected response only (and will exclude other answers to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoask</a>, if you have them).
<img src="https://videoask.zendesk.com/hc/article_attachments/4406212187796/2021-09-02_13-05-01.png" alt="2021-09-02_13-05-01.png">
Share entire interaction: share all responses (this will include all responses to a multi-step videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406212195988/2021-09-02_13-05-47.png" alt="2021-09-02_13-05-47.png">
Share entire interaction + replies: share all responses and replies (this includes all initial responses to your videoask and any <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">follow-up replies</a> you and the respondent may have sent).
<img src="https://videoask.zendesk.com/hc/article_attachments/4406212200212/2021-09-02_13-06-18.png" alt="2021-09-02_13-06-18.png">
Toggle on whichever of these sharing options you prefer.
<img src="https://videoask.zendesk.com/hc/article_attachments/360096948132/2021-05-28_17-32-16.png" alt="2021-05-28_17-32-16.png" width="554" height="470">
4. Click Copy to copy the link to share this answer or interaction.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360096948172/2021-05-28_17-42-49.png" alt="2021-05-28_17-42-49.png" width="561" height="481"></h2>
Note that whichever options you have toggled on will be saved for this answer or interaction when you click Done. This means that anyone with the share link to the answer or interaction will be able to see these responses. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360096948392/2021-05-28_17-47-12.png" alt="2021-05-28_17-47-12.png" width="569" height="574">
You can always go back and revert these settings back to private by turning the toggles off. If you do this and someone tries to view the share URL of a response or interaction, they'll see this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png">
<h2 id="h_01FF5ASRF110A53B6YZNKT7D26">Embed a response or interaction</h2>
1. From inside your VideoAsk account go to your All interactions feed or your videoask inbox and select the response you'd like to embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406579442196/2021-09-09_14-11-47.png" alt="2021-09-09_14-11-47.png">
2. Click the Share icon. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406460478996/2021-09-07_12-01-49.png" alt="2021-09-07_12-01-49.png" width="500" height="543">
3. Here you can choose what you'd like to share:
Share individual answer: this will share the selected response only (and will exclude other answers to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a>, if you have them).
Share entire interaction: share all responses (this will include all responses to a multi step videoask).
Share entire interaction + replies: share all responses and replies (this includes all initial responses to your videoask and any <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">follow up replies</a> you and the respondent may have sent).
Enable whichever of these sharing options you prefer.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406460484244/2021-09-07_12-03-17.png" alt="2021-09-07_12-03-17.png" width="510" height="435">
Note: You must leave the sharing option enabled (and therefore public), otherwise the embedded response or interaction will display a screen stating that the content is private.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406579948820/2021-09-09_15-11-08.png" alt="2021-09-09_15-11-08.png" width="546" height="339">
4. Click Embed...
<img src="https://videoask.zendesk.com/hc/article_attachments/4406586506516/2021-09-09_14-15-17.png" alt="2021-09-09_14-15-17.png" width="515" height="441">
5. ...and then click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406579493268/2021-09-09_14-16-47.png" alt="2021-09-09_14-16-47.png" width="520" height="445">
6. Paste the embed code into your page builder or HTML editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406579871508/2021-09-09_15-03-04.png" alt="2021-09-09_15-03-04.png">
7. Hit publish or save and you're good to go!
<img src="https://videoask.zendesk.com/hc/article_attachments/4406579907348/2021-09-09_15-07-05.png" alt="2021-09-09_15-07-05.png">
Note: Embedded responses will automatically play with the sound on. 
To stop the sound from playing automatically, add the parameter ?autoplay=0 to the end of your URL when pasting the embed code into your HTML editor. Check out our <a href="https://www.videoask.com/help/customization/4405766063764-hidden-features-in-videoask#h_01GE5NM724NF8JVPSK2VPE2669" target="_blank" rel="noopener">hidden features article</a> for more instructions.
<h2 id="h_01FF7TENYZK537YM3GZENA8JNY">Set all interactions as shareable</h2>
To make all responses and interactions from your videoask public by default (and save yourself the trouble of doing this on a case-by-case basis), you can do so in the videoask Settings.
This is required if you would like to pull respondent data into one of our integrations (such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360039934691" target="_blank" rel="noopener">Zapier</a>). It is also a useful way to save time if you will be sharing multiple responses from the same videoask.
1. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8249946371348/2022-08-01_15-21-39.png" alt="2022-08-01_15-21-39.png">
2. Click the gear icon to open the videoask Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8249980059028/2022-08-01_15-22-35.png" alt="2022-08-01_15-22-35.png">
3. In the General tab, toggle Make all interactions shareable on.
<img src="https://videoask.zendesk.com/hc/article_attachments/8251372883476/2022-08-01_16-23-54.png" alt="2022-08-01_16-23-54.png">
You can also choose whether to make your replies shareable as well. If you want to make an entire conversation shareable toggle Include replies on.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067480971/Group_141.png" alt="Group_141.png" width="397" height="111"> 
<ul>
<li>If you keep Include replies set to off, only the respondent's initial response will appear when you share or embed an interaction. 
</li>
<li>If you toggle Include replies to on, sharing, or embedding an interaction will also include any subsequent replies between you and the respondent.
</li>
</ul>

Share and embed your interactions

Using VideoAsk in a language we don't currently support and want the text prompts your respondents see to be written in that language too? You can create your own translations or edit the VideoAsk interface with text customization.
<iframe src="https://fast.wistia.com/embed/medias/qa0f548p9n" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
We currently offer 13 interface languages within VideoAsk. If your language is not on the list below you can create a custom language so all the videoask prompts display in your language.
For example, if you want to create a videoask in Hungarian - a language we don't currently support - you can translate the text prompts yourself and users will see something like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/7076531130900" alt="2022-06-16_12-17-40.png">
Note: By default, all videoasks will be set to English, unless you have created your own <a href="https://videoask.zendesk.com/hc/en-us/articles/360050487192" target="_blank" rel="noopener">default videoask settings</a>.
If you're looking to edit just some of the text prompts in your videoask, but you don't want to translate them into another language, <a href="https://videoask.zendesk.com/hc/en-us/articles/6391656350996" target="_blank" rel="noopener">check out this guide on how to customize the text prompts in your videoask</a>.
<h3>Jump to:</h3>
<a href="#h_01F4WP7PZNVB5EBQAB73XGAPBT" target="_self">Create a custom language</a>
<a href="#h_01F4WP7H5H6X0BFAWEJYNG65XT" target="_self">Edit a custom language</a>
<a href="#h_01F4WP7AZ77G48AWYB4J22Z649" target="_self">Delete a custom language</a>
Currently, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_blank" rel="noopener">set your videoask language</a> to one of the following options:
<ul>
<li>English</li>
<li>Spanish</li>
<li>Catalan</li>
<li>French</li>
<li>Portuguese (Portugal)</li>
<li>Portuguese (Brazil)</li>
<li>German</li>
<li>Dutch</li>
<li>Italian</li>
<li>Russian</li>
<li>Turkish</li>
<li>Swedish</li>
</ul>
When you select one of these languages, it will automatically change the interface text and prompts within your videoask to the chosen language. Note, however, that this will not affect your caption and transcription language.
⚠️ Important: For transcriptions to work you will need to set the correct language before collecting video/audio responses. Learn <a href="https://www.videoask.com/help/video-audio/turn-on-captions-for-your-videoasks" target="_self">how to set the caption language</a>.
<h2 id="h_01F4WP7PZNVB5EBQAB73XGAPBT">Create a custom language</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build from the options at the top to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693121768212" alt="2022-11-08_14-45-20.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8158896555668" alt="2022-07-28_16-00-10.png">
3. In the Languages section, click the + icon to Add new custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519312" alt="2021-05-04_17-38-54.png">
4. Give your custom language a name. Then select the base language from our list of existing languages in the dropdown menu.
The base language will give you a starting point to customize the interface text. If you're creating an entirely new translation, you may want to choose the language closest to yours.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094434291" alt="2021-05-04_17-42-11.png">
Note: Currently only left to right languages are supported.
5. Click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519432" alt="2021-05-04_17-42-32.png" width="499" height="349">
6. Now you can edit any of the prompts or button text that people see in your videoask. To change a prompt, simply enter your preferred text into the text field for each prompt. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519592" alt="2021-05-04_17-48-01.png" width="558" height="632">
Each field has a character limit, so make sure to keep things short and sweet. You’ll see the number used and maximum number of characters allowed on the right side of each text field.
💡 Pro tip: If you're not doing a full translation and just want to customize a few of the prompts, use the built-in browser search (i.e., command + F on Macs) to quickly find the right prompt.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519672" alt="2021-05-04_17-52-42.png">
7. When you’re done editing, hit Save custom language.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094519832" alt="2021-05-04_17-55-13.png" width="510" height="532">
Now that you've created your own language, you can use it for any videoask in your account. Just choose your custom language from the dropdown list of languages.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404977537172" alt="mceclip3.png">
When you do, the language will be applied to your videoask. This means that when people open our awesome Hungarian videoask, they’ll see this 🤗:
<h2 id="h_01F4WP7H5H6X0BFAWEJYNG65XT" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4405371856916" alt="2021-08-10_15-58-34.png"></h2>
<h2 id="h_01F4WP7H5H6X0BFAWEJYNG65XT">Edit a custom language</h2>
You can update your custom language at any time. Before doing so, note that any changes you make to your custom language will be applied to all videoasks that are currently using it.
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693121768212" alt="2022-11-08_14-45-20.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8158896555668" alt="2022-07-28_16-00-10.png">
3. In the Languages section, select the custom language you want to edit from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520352" alt="2021-05-04_18-04-52.png" width="447" height="836">
4. Click the edit icon to Edit custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520332" alt="2021-05-04_18-04-16.png" width="428" height="764">
5. Make any desired edits to your custom language. When you're done editing, click Save changes to update the current custom language or Save as copy to duplicate it.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520592" alt="2021-05-04_18-09-06.png" width="527" height="568">
Note: If you choose to Save changes, this will change the interface text of all videoasks using this language setting.
If you choose to save your custom language as a copy, you’ll also be prompted to confirm its name and base language. After doing so, click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520652" alt="2021-05-04_18-11-21.png" width="544" height="367">
<h2 id="h_01F4WP7AZ77G48AWYB4J22Z649">Delete a custom language</h2>
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10693121768212" alt="2022-11-08_14-45-20.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8158896555668" alt="2022-07-28_16-00-10.png">
3. In the Languages section, select the custom language you want to edit from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520352" alt="2021-05-04_18-04-52.png" width="447" height="836">
4. Click the edit icon to Edit custom texts.
<img src="https://videoask.zendesk.com/hc/article_attachments/360094520332" alt="2021-05-04_18-04-16.png" width="428" height="764">
5. Click the Delete button on the upper right-hand side. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360094435831" alt="2021-05-04_18-14-25.png" width="497" height="544">
6. Type the name of your custom language to confirm you truly want to delete it. Then click Yes, delete it.
<img src="https://videoask.zendesk.com/hc/article_attachments/7416084014228" alt="2022-06-29_12-46-39.png" width="508" height="415">
⚠️ Important: Deleting a custom language cannot be undone. Be aware that deleting a custom language that is currently being used by a videoask will revert all interface text to English. You can only delete custom languages you create, not the default languages available in VideoAsk.
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fz6lwc9dm" width="65%" height="390px">
</iframe>

Translate your videoask's text prompts into another language

Get a breakdown of what’s inside your VideoAsk account, and find everything from where your responses live, to where you can update your account information.
<h2 id="h_01H9442GQ1TCGBDT380D7FKW3S">Viewing your responses</h2>
The first thing you see when you log into VideoAsk is your All interactions feed. This is where you can view all the responses you’ve received across all videoasks, with the most recent responses at the top.
Click on a contact in the middle column, and view their response on the right.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174568425236" alt="your">
View responses at any time by clicking All interactions.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174522252052" alt="your">
Learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">viewing your responses here</a>.
<h2 id="h_01H9442GQ1RBV924SYXBR6EJ6W" class="wysiwyg-text-align-left">Searching within VideoAsk</h2>
Sometimes you forget which folder a videoask lives in, or you just want to find a specific response. Use the Search function in VideoAsk to search for contacts, a response, or a videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174535313428" alt="your">
Check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/4408091111956" target="_blank" rel="noopener">Search in VideoAsk</a> article to uncover all the fun things you can search for.
<h2 id="h_01H9442GQ18A85C7MSJJ4ME796">Get a quick videoask performance overview</h2>
Head over to your VideoAsk Dashboard to find an overview of the responses you’ve received, any new contacts created, and get metrics on your most recent videoask from the past 30 days.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174568433940" alt="your">
More information about your <a href="https://videoask.zendesk.com/hc/en-us/articles/16786524435732" target="_blank" rel="noopener">VideoAsk Dashboard can be found here</a>.
<h2 id="h_01H9442GQ1TCK5RHSWAW1WK082">View your VideoAsk contacts</h2>
When someone responds to your videoask and leaves their contact details, they’ll be added to your contact directory.
Inside your contact directory, you’ll be able to view all conversations from a contact, <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">send a direct message</a>, and much more.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174522272532" alt="your">
Learn how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">view and manage your contacts here</a>.
<h2 id="h_01H9442GQ2CPZSPKSB4GR8XY1P">Create a new videoask</h2>
To start creating a new videoask, simply click New videoask. Then select if you want to create one from scratch or <a href="https://videoask.zendesk.com/hc/en-us/articles/4404455658644" target="_blank" rel="noopener">use a template</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174491574804" alt="your">
If this is your first time creating a videoask, below are some resources to help you get started:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">My first videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/7734134796564" target="_blank" rel="noopener">Getting started with VideoAsk</a></li>
</ul>
<h2 id="h_01H9442GQ44PC338BND14KTEMS">Create a new folder</h2>
Folders are a great way to keep your videoasks organized, whether by topic, team member, or anything else you’d like.
Click + New folder to create a new one and give it a name.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174568439444" alt="your">
Move videoasks into a folder by clicking the three dots on a videoask and selecting Move to folder.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174507035540" alt="your">
You’ll also be able to <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener">set folder permissions</a> for members of your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization</a>.
<h2 id="h_01H9442GQ41RT62NWA968ZS1QV">View your videoasks</h2>
Your videoasks live inside your folders.
Click on a folder, and your videoasks will appear on the right side of the screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174535330068" alt="your">
Below each videoask, you’ll see how many new interactions you’ve received since you last checked.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174552179092" alt="your">
You can also search for a videoask by title within the folder you’re currently viewing.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174522290580" alt="your">
Click on a videoask icon to open it and view the responses you’ve received for this specific videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174535344148" alt="your">
Click on the three dots in the corner of a videoask to open the following series of options for the videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/19678148474772" width="298" height="548">
View - Opens your live videoask in a new tab.
Edit - Opens the <a href="https://videoask.zendesk.com/hc/en-us/articles/7734134796564" target="_blank" rel="noopener">videoask builder</a> where you can edit your videoask.
Move to a folder - Moves the videoask to another folder within the organization you’re in.
Move to another org - <a href="https://videoask.zendesk.com/hc/en-us/articles/4405153075092" target="_blank" rel="noopener">Moves the videoask to another organization</a> you belong to. You’ll only see this option if you’re logged in as the owner of the organization the videoask lives in.
Duplicate - Makes a <a href="https://videoask.zendesk.com/hc/en-us/articles/360043617452" target="_blank" rel="noopener">copy of the videoask</a>. Responses aren’t duplicated, but settings such as colors and fonts are copied over to the new videoask.
Share - Opens the videoask share panel so you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener noreferrer">share your videoask </a>with your audience however you like.
Settings - Opens the settings for the videoask, where you can customize things such as colors, language, font, etc. Learn more about the <a href="https://www.videoask.com/help/how-it-works/7734134796564-getting-started-with-videoask#:~:text=edit%20a%20step.-,Your%20videoask%20settings,-You%20can%20customize" target="_blank" rel="noopener">settings for your videoask here</a>.
Delete - Moves the videoask to your trash folder, where it’ll live for 30 days before it gets permanently <a href="https://videoask.zendesk.com/hc/en-us/articles/360051864991" target="_blank" rel="noopener">deleted</a>. A warning message will ask you to confirm that you actually want to delete the videoask.
<h2 id="h_01H9442GQ48XR9MMP1F0Z8VTSJ" class="wysiwyg-text-align-left">Switch organizations</h2>
If you belong to multiple <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organizations</a>, you can easily switch between them by clicking on the organization name in the top left corner.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174507061524" alt="your">
<h2 id="h_01H9442GQ401WY88C17W708QR7">Get some help</h2>
If you need a little help while using VideoAsk, click the ? icon on the bottom left to get quick access to some helpful resources.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174535350932" alt="your">
<h2 id="h_01H9442GQ4CH3T7WSMKCAKB4A0">Account &amp; Org settings</h2>
Click on the Account &amp; Org settings icon to change some of your account or organization details, such as your account name, email address, and billing information.
<img src="https://videoask.zendesk.com/hc/article_attachments/17174568468628" alt="your">
Below is a breakdown of what’s inside your Account &amp; Org settings:
My Account - <a href="https://videoask.zendesk.com/hc/en-us/articles/360052839691" target="_blank" rel="noopener">Update your account name, email address, password</a>, and more.
Authorized apps - View and revoke access to the apps that you’ve given permission to connect to your VideoAsk account.
API - <a href="https://videoask.zendesk.com/hc/en-us/articles/360039126292" target="_blank" rel="noopener">Generate a temporary token or get API credentials</a> to connect with our API.
Overview - Set your organization details, such as your <a href="https://videoask.zendesk.com/hc/en-us/articles/9893146309012" target="_blank" rel="noopener">reply-to email</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360050487192" target="_blank" rel="noopener">default settings for all new videoasks</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">brands</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/6391656350996" target="_blank" rel="noopener">custom languages</a>.
Plan &amp; Billing - View your current plan, check how many minutes you’ve used in the current month, <a href="https://videoask.zendesk.com/hc/en-us/articles/10268091691668" target="_blank" rel="noopener">change your plan</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/10268098112020" target="_blank" rel="noopener">update billing information, and view invoices</a>.
Referrals - Retrieve your <a href="https://videoask.zendesk.com/hc/en-us/articles/4402545601556" target="_blank" rel="noopener">referral link to earn minutes</a>.
Team - <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">Invite team members to your organization and update their permissions</a>.
Notifications - <a href="https://videoask.zendesk.com/hc/en-us/articles/360052838851" target="_blank" rel="noopener">Manage the notifications you receive</a>, <a href="https://videoask.zendesk.com/hc/en-us/articles/360060692451" target="_blank" rel="noopener">set working hours, and turn on vacation mode</a>.
Media Library - <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">Manage videos</a> in your account.

How to find everything in your VideoAsk account

If you've <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">joined someone else's organization</a> but no longer need access to their workspace, you can leave their organization.
Here's how:
1. From your VideoAsk account, <a href="https://videoask.zendesk.com/hc/en-us/articles/9890258409620" target="_blank" rel="noopener">switch to the organization</a> you want to leave.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571431/2021-04-15_13-14-55.png" alt="2021-04-15_13-14-55.png">
2. Click the Account &amp; Org settings icon to open the user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571471/2021-04-15_13-15-28.png" alt="2021-04-15_13-15-28.png">
3. Select Team.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092593032/2021-04-15_13-16-47.png" alt="2021-04-15_13-16-47.png">
4. Next to your name, click Leave.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092592992/2021-04-15_13-17-05.png" alt="2021-04-15_13-17-05.png">
5. Confirm you would like to leave by clicking Yes!
<img src="https://videoask.zendesk.com/hc/article_attachments/360092571571/2021-04-15_13-17-12.png" alt="2021-04-15_13-17-12.png">
And that's it. You're no longer a team member of that organization! 
Note: You cannot leave an organization if you are the owner of the organization. You'll need to <a href="https://www.videoask.com/help/account-management/9893002730900-transferring-organization-ownership" target="_blank" rel="noopener">transfer ownership</a> before leaving.
💡 Tip:<a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener"> Find out more about managing your VideoAsk organization</a>.

Leaving a VideoAsk organization

If you offer tailored services or products based on your customers' individual wants and needs, the price you charge probably varies substantially.
Add a quote request videoask to your website or social media channels to get personal at scale, maximize completion rates, and watch the leads pour in.
Here's an example of a quote request videoask. In this use case, customers want to receive a quote for wedding flowers:
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/faholyjxh?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
⬆️ Don't worry, this one's set to preview mode so we're not collecting submissions. Feel free to have a play around.
To get an idea of how we created this videoask, here's what it looks like on the backend:
<img src="https://videoask.zendesk.com/hc/article_attachments/8299626206484/2022-08-03_11-24-50.png" alt="2022-08-03_11-24-50.png">
We've used <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> to direct respondents down different paths depending on their answers, and offered high-spenders the option to <a href="https://videoask.zendesk.com/hc/en-us/articles/360060692451" target="_blank" rel="noopener">jump on a live call</a> with us. We've made the most of VideoAsk's <a href="https://videoask.zendesk.com/hc/en-us/articles/360053351291" target="_blank" rel="noopener">recall</a> feature to address our respondents by name in the overlay text of step two, to add an extra personal touch to our communication.
Note: Some of the features used in this videoask and mentioned below are only available on paid plans. Check out our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> for a full breakdown of what's included in each plan.
Here's a list of the features we used:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">Pexel library</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Conditional Logic</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8R6SB3NEN9618CQATPHD3" target="_blank" rel="noopener">Live Call step</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_blank" rel="noopener">Multiple-Choice answer type</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open-Ended answer type</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8RD9RVWGS83W26M3KS773" target="_blank" rel="noopener">NPS answer type</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8RMH812N9P2675S585JZQ" target="_blank" rel="noopener">File Upload answer type</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QSEYK1DJ71SVE2CZ7X9G" target="_blank" rel="noopener">Button answer type</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">Overlay text</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360053351291" target="_blank" rel="noopener">Recall contact name for an extra personal touch</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Contact form</a></li>
<li><a href="https://www.videoask.com/help/customization/360057757011-customize-your-videoask" target="_blank" rel="noopener">Custom colors and font</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Custom End Screen</a></li>
</ul>
If you're just beginning your videoask-creation journey, we recommend checking out these articles to get you started:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">Your first videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">Create a multi-step videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">Tips and tools for video editing and recording</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">Use notes and scripts when recording your videos</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4410211129620" target="_blank" rel="noopener">Recording and uploading FAQ</a></li>
</ul>
You might also find the following articles beneficial depending on how you choose to set up your videoask:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4416621623188" target="_blank" rel="noopener">Score your respondents' answers</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4403908690836" target="_blank" rel="noopener">Advanced Logic</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8R047FBFVXABZM80KC9KP" target="_blank" rel="noopener">Calendar answer type</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/5161744432148" target="_blank" rel="noopener">Add UTM tracking to your videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">Analyze the drop-off rate of your videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">View your metrics and answers per step</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">Add your brand and logo to a videoask</a></li>
</ul>
We've put together a list of time-saving integrations that our customers are using in videoask flows like this one:
<ul>
<li>Integrate with <a href="https://www.videoask.com/help/integrations/4406335083540-videoask-integrations#h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY" target="_blank" rel="noopener">your CRM</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360056214791" target="_blank" rel="noopener">Google Sheets</a> to keep track of leads and customers.</li>
<li>Integrate with <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-thousands-of-other-apps-with-zapier" target="_blank" rel="noopener">Slack through Zapier</a> to receive notifications for new leads.</li>
<li>Integrate with <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">Google Analytics, Facebook Pixel, and Google Tag Manager</a> to track engagement.</li>
</ul>
Can't see your preferred tool?<a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener"> Check out all our integrations here</a>.
Share your videoask with the world
You'll probably want to add your videoask to your website as an <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">iframe</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">widget</a>, or link to it from a call to action button or Facebook Ad. <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">Explore more ways to share your videoask</a>.
Continue the conversation through VideoAsk
And it doesn't end there! Spark a conversation after collecting submissions by<a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener"> replying to respondents</a> directly from your VideoAsk account. <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">Use tags to keep track of conversations</a> and make the most of our <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">direct message feature</a> to reach out to your VideoAsk contacts with a personalized video or audio message.

Let customers request a personalized quote with VideoAsk

Make your VideoAsk account and interactions even more personal by uploading an avatar with <a href="https://en.gravatar.com/" target="_blank" rel="noopener">Gravatar</a>.
Gravatar stands for Globally Recognized Avatar. It's a tool that allows you to create, upload, and manage an image similar to a profile picture from a single place, by matching your email address with a photo or logo you upload.
Once set up, the image you've uploaded to Gravatar will be displayed on the Account &amp; Org settings icon in your VideoAsk account, and anywhere else online (like Slack and GitHub) that's integrated with Gravatar.
<img style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" src="https://videoask.zendesk.com/hc/article_attachments/4415502519060/use_gravatar_to_add_an_avatar_to_y_our_VideoAsk_account01.png" alt="use_gravatar_to_add_an_avatar_to_y_our_VideoAsk_account01.png">
If your respondent also has a Gravatar, you’ll see it in your inbox when they respond to your videoask via text, audio, or any other non-video response.
<img src="https://videoask.zendesk.com/hc/article_attachments/4415688343060/Use_gravatar_to_add_an_avatar_to_your_VideoAsk_account.png" alt="Use_gravatar_to_add_an_avatar_to_your_VideoAsk_account.png" width="317" height="507">
Note: If your respondent responds via video, you’ll see an image from their video response instead of their Gravatar.
To set up or change your image, you’ll need to update it in your <a href="https://en.gravatar.com/" target="_blank" rel="noopener">Gravatar</a> account.
Looking for more ways to add your logo? <a href="https://www.videoask.com/help/branding/360041508551-add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">Add it to a videoask to show off your branding</a>!

Use Gravatar to add an avatar to your VideoAsk account

We've all been there: we're expecting an email and the sender has assured us it's been sent. We've refreshed the page 10 times or more, but we still can't see it and we're getting frustrated. 
Then it dawns on us: maybe it's gone into our Junk folder. We check, and there it is, sitting pretty and oblivious to our last 15 minutes of anguish.
Have you missed emails from VideoAsk (or anyone else for that matter) because they've been sent to your Spam folder? Let's put a stop to that with this quick fix.
1. Log in to your email account and go to your inbox. You'll see a list of folders (usually on the left side) where you'll find your Spam or Junk Mail folder.
In Gmail you'll need to scroll down in the left-hand side panel and click More to find the Spam folder:
<img src="https://videoask.zendesk.com/hc/article_attachments/7400912866324/2022-06-29_11-08-08.png" alt="2022-06-29_11-08-08.png" width="277" height="440">
In Yahoo! Mail you'll find Spam here:
<img src="https://videoask.zendesk.com/hc/article_attachments/4411955033748/2021-12-03_12-42-50.png" alt="2021-12-03_12-42-50.png">
And in Outlook/Hotmail you'll see Junk Email just below your Inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/4411955050772/2021-12-03_12-45-19.png" alt="2021-12-03_12-45-19.png" width="338" height="538">
2. Once you've opened the Spam or Junk Mail folder in your email account, click on the email you want to move to your main inbox and mark it as It's not junk (wording will vary slightly depending on your email provider).
<img src="https://videoask.zendesk.com/hc/article_attachments/4411948061076/2021-12-03_13-06-54.png" alt="2021-12-03_13-06-54.png">
And that's it! All future emails from this address will now go directly to your main inbox. 🎉

Stop emails going to your Junk folder

VideoAsk is a powerful way to collect job applications, screen candidates via video, and streamline your recruitment processes. If you're using VideoAsk in this way, tracking candidates in an Applicant tracking system (ATS) like <a href="https://www.lever.co/" target="_blank" rel="noopener">Lever</a> can help keep your applicants (and their responses) organized.
<h3>Jump to:</h3>
<a href="#h_01FJA23WFAKYF04WQWKTYYPEH0" target="_self">Connect your videoask to Lever</a>
<a href="#h_01FJC286X5X983K1956JZ1QFV7" target="_self">Customize your Lever job posting for VideoAsk</a>
<a href="#h_01FJCJQ456QV0WSX1PA10DKT8R" target="_self">View your candidates in Lever</a>
<a href="#h_01FJCJDVMMYFDQJ7YBYZXSSR78" target="_self">Edit the integration</a>
<a href="#h_01FJC28DDP1XP9NDGVCTCHJWCP" target="_self">Disconnect your videoask</a>
When setting up this integration you'll be prompted to match questions in your videoask to job posting questions in Lever. This will allow candidates to submit their entire application in a videoask and the data will be sent automatically to your Lever account.
<a href="https://community.typeform.com/videoask-guides-20/videoask-integrations-how-to-integrate-with-lever-4717" target="_blank" rel="noopener">🗣</a><a href="https://community.typeform.com/videoask-guides-20/videoask-integrations-how-to-integrate-with-lever-4717" target="_blank" rel="noopener">Check out this video guide in the VideoAsk Community</a>, all about setting up the VideoAsk &gt; Lever integration.
<h2 id="h_01FJA23WFAKYF04WQWKTYYPEH0">Connect your videoask to Lever</h2>
1. In your VideoAsk account, click Connect to other apps on the videoask you're using to collect applications from candidates.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697633001236/2022-08-19_15-47-56.png" alt="2022-08-19_15-47-56.png">
2. Scroll down to Lever and click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408720189972/2021-10-18_13-11-07.png" alt="2021-10-18_13-11-07.png" width="522" height="393">
3. Click New authentication.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408712369556/2021-10-18_13-15-49.png" alt="2021-10-18_13-15-49.png" width="522" height="516">
4. A pop-up window will appear asking you to log in to your Lever account.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408768820244/2021-10-18_13-17-00.png" alt="2021-10-18_13-17-00.png" width="523" height="592">
5. Then you'll be asked to authorize VideoAsk access to your Lever account. Click Accept to continue setting up the integration.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408768826644/2021-10-18_15-33-05.png" alt="2021-10-18_15-33-05.png" width="523" height="688">
6. When the authentication has been created, click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408768841620/2021-10-19_12-59-17.png" alt="2021-10-19_12-59-17.png" width="522" height="516">
7. Select which job post in your Lever account you want to connect this videoask to and click Next.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408752852244/2021-10-19_13-15-09.png" alt="2021-10-19_13-15-09.png" width="523" height="515">
Note: You cannot connect the same videoask to multiple job postings. However, you can connect multiple videoasks to one job posting. 
8. Now you'll need to map which contact form fields and steps in your videoask match to your <a href="https://help.lever.co/hc/en-us/articles/360021250352-How-do-I-add-custom-application-questions-to-a-job-posting-" target="_blank" rel="noopener">job posting questions in Lever.</a> From the dropdown menus, select the question in VideoAsk and match it to the appropriate job post question in Lever.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408753614868/2021-10-19_15-23-25.png" alt="2021-10-19_15-23-25.png" width="523" height="517">
You don't need to map Full Name or Email fields when setting up the integration, as these will be pulled through to your Lever account automatically. However, keep in mind that for the integration to work, respondents must, as a minimum, leave their email addresses.
⚠️ Important: Make sure you've enabled the <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> in your videoask to collect applicants' details, and that the email field is set to required.
If an applicant leaves an email address but no name, their candidate profile in Lever will use this default information, and their name will display like this:
<pre class="wysiwyg-text-align-left"><a href="mailto:applicantemail@example.com">applicantemail@example.com</a> (&lt;Full name unknown&gt;)</pre>
9. Click Add a new mapping to map more fields.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408753635604/2021-10-19_15-26-56.png" alt="2021-10-19_15-26-56.png" width="524" height="520">
10. When you're done mapping, click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408769598612/2021-10-19_15-26-56.png" alt="2021-10-19_15-26-56.png" width="524" height="520">
<h2 id="h_01FJC286X5X983K1956JZ1QFV7">Customize your Lever job posting for VideoAsk</h2>
If VideoAsk is going to be an important part of your application process, there are a few things to keep in mind when setting up your <a href="https://help.lever.co/hc/en-us/articles/360042220512-How-do-I-create-and-edit-a-job-posting-Which-users-can-create-and-edit-postings-" target="_blank" rel="noopener">Lever job posting</a>.
<h3>What question types are supported?</h3>
This integration supports the following Lever job post question types:
<ul>
<li>Text</li>
<li>Dropdown</li>
<li>File upload (for CV)</li>
<li>Multiple choice</li>
<li>University picker</li>
</ul>
The following Lever job post questions are not yet supported in the VideoAsk-Lever integration:
<ul>
<li>Checkboxes</li>
</ul>
⚠️ Important: Currently, you can only map <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_blank" rel="noopener">single-selection multiple-choice answer types</a> in VideoAsk to Lever. If you try to map a multiple-selection multiple-choice answer type in VideoAsk to Lever (i.e. allowing the respondent to choose more than one option from your list of answers), the integration will not work and no data will be sent to Lever from your videoask.
If you attempt to map to an unsupported question type (checkboxes), no data will be sent to Lever from your videoask.
<h3>Are there any required fields?</h3>
Yes. Respondents must leave their email addresses in order for the integration to work. Make sure you've enabled the <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> in your videoask to collect respondents' details and that the email field is set to required.
If you don't, the integration won't work and data collected in your videoask will not be passed over to your Lever account.
<h2 id="h_01FJCJQ456QV0WSX1PA10DKT8R">View your candidates in Lever</h2>
When an applicant fills out your videoask application form, you'll see their answers in your VideoAsk account, and a new candidate profile will be created in Lever with their contact details and answers.
Here's how your applicant's responses will appear in your videoask inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408813903764/2021-10-20_11-57-23.png" alt="2021-10-20_11-57-23.png">
And here's where the information will appear in your Lever account:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408825889044/2021-10-20_12-02-02.png" alt="2021-10-20_12-02-02.png">
Click the candidate's name to go to the Overview area. Here you'll see the answers (and resume file) they submitted to the videoask questions you mapped out when setting up the integration:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408825962772/2021-10-20_12-10-39.png" alt="2021-10-20_12-10-39.png">
Any audio or video answers you receive will be transcribed so you can read their full application in Lever.
You can view the applicant's responses in VideoAsk by clicking on the link displayed in the Overview area:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408834447380/2021-10-20_12-32-27.png" alt="2021-10-20_12-32-27.png">
Or, by clicking the Contact share URL if you mapped this field when setting up the integration:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408834460308/2021-10-20_12-38-40.png" alt="2021-10-20_12-38-40.png">
In the Notes feed, a new note will be added each time you <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">reply to an applicant</a> using VideoAsk:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408834428564/2021-10-20_12-19-58.png" alt="2021-10-20_12-19-58.png" width="502" height="460">
⚠️ Important: It is not currently possible to add custom upload file fields. CV file upload is the only file upload field permitted.
Due to current technical constraints, it will state that a CV was 'Not provided' under the question mapping in the Overview area (even when an applicant has uploaded their CV):
<img src="https://videoask.zendesk.com/hc/article_attachments/4408826107156/2021-10-20_12-46-59.png" alt="2021-10-20_12-46-59.png" width="508" height="290">
However, the CV file has been uploaded and will appear as a downloadable file as shown in the image below:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408826111124/2021-10-20_12-48-55.png" alt="2021-10-20_12-48-55.png" width="501" height="473">
<h2 id="h_01FJCJDVMMYFDQJ7YBYZXSSR78">Edit the integration</h2>
1. From your videoask, click Connect to other apps.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408752756500/2021-10-19_12-45-36.png" alt="2021-10-19_12-45-36.png" width="363" height="141">
2. Scroll down to Lever and click Edit this integration.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408769501844/2021-10-19_15-16-42.png" alt="2021-10-19_15-16-42.png">
3. Update the mapping as desired and click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408769625236/2021-10-19_15-33-18.png" alt="2021-10-19_15-33-18.png" width="521" height="515">
<h2 id="h_01FJC28DDP1XP9NDGVCTCHJWCP">Disconnect your videoask</h2>
If you'd like to stop sending responses from VideoAsk to Lever, you can disconnect your form from the job posting at any time. This won't delete any information that's already been sent to Lever, but it will immediately stop sending any new information from your VideoAsk.
1. From your videoask, click Connect to other apps.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697633001236/2022-08-19_15-47-56.png" alt="2022-08-19_15-47-56.png">
2. Scroll down to Lever and click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408753507092/2021-10-19_15-12-11.png" alt="2021-10-19_15-12-11.png">
That's it! Now when a respondent completes your videoask, information will no longer be sent to your Lever account. You can reconnect at any time.

Track job applicants in Lever

Got a new haircut or want to test out some different video styles? If you'd like to update your videoasks with new video footage, you can replace the video of each step at any time.
Once replaced, the new video footage will display wherever your videoask has been embedded or shared.
<h2>Replace a video</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8504725037588" alt="2022-08-10_15-10-39.png">
2. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/8127599098516" alt="2022-07-27_15-51-51.png">
💡Tip: Hover over a step and select Video for a sidebar shortcut. 
3. Go to the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092693891" alt="2021-04-16_18-05-26.png">
4. Click the Replace video icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092719592" alt="2021-04-16_18-05-43.png" width="436" height="793">
5. Select your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">video footage source</a>. Remember that if you want to use a video you've previously recorded or uploaded, you can click the Library option to select it from the <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>.  
<img src="https://videoask.zendesk.com/hc/article_attachments/360092719732" alt="2021-04-16_18-05-55.png">If you've chosen from the library, click Continue. If you've recorded a new video, click Yes when you're ready to replace your footage.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092694331" alt="2021-04-16_18-11-00.png">
Now your new video will be live for this step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092720572" alt="2021-04-16_18-12-16.png">
Note: All uploaded or recorded videos are saved to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>. This means that any original videos you've replaced can still be accessed.

Replace your videos

When a respondent reaches the end of your videoask they'll see a message confirming their answers have been submitted. Depending on your plan, respondents will see different end screens. 
When you're on our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">start plan</a> and a respondent completes your videoask, they'll see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407057210516" alt="2021-09-17_13-19-11.png" width="636" height="347">
When you’re on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a> and a respondent completes your videoask, they'll see this end screen by default:
<img src="https://videoask.zendesk.com/hc/article_attachments/360076442712" alt="end_screen_1.png" width="632" height="308">
If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan,</a> the text, emoji, and background color on the end screen can be customized to fit your specific use case and brand.
You can also add social media sharing icons to your end screen.
If you're on our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan</a> or above, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">add your logo</a> to the end screen too.
Note that if you're using <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">URL redirect</a> or respondents close the window before completing your videoask, they won't see an end screen.
💡 Tip: If you're looking to edit other parts of your videoask's interface text, <a href="https://videoask.zendesk.com/hc/en-us/articles/6391656350996" target="_blank" rel="noopener">find out how to customize the text prompts in your videoask</a>.
<h3 id="h_01HBDK5WQ41VPGKZ8P7P5W1CMM">Jump to:</h3>
<a href="#h_01FJEEAFAM3Z10FMWH01SAVPWP" target="_self">Customize your end screen text</a>
<a href="#h_01FJEEBKCPY7B8NVATTCZVEFNG" target="_self">Change the color of your end screen's background</a>
<a href="#h_01FJEEC045Y2E35VREEJ90WMC9" target="_self">Add a logo to your end screen</a>
<a href="#h_01FJEEC7XRPACZ93EC0WTTSN05" target="_self">Add social media sharing icons to your end screen</a>
<h2 id="h_01FJEEAFAM3Z10FMWH01SAVPWP">Customize your end screen text</h2>
⚠️ Important: To use this feature you must be using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059494771" target="_blank" rel="noopener">Map View</a> in your videoask builder.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10666211049620" alt="2022-11-07_15-36-03.png">
2. In the builder, click on the End screen step.
<img src="https://videoask.zendesk.com/hc/article_attachments/11546433973396" alt="2022-12-12_10-41-27.png">
3. In the right-hand sidebar, you can edit the End screen title text and End text. You'll see a preview of the changes you've made:
<img src="https://videoask.zendesk.com/hc/article_attachments/5929850188436" alt="2022-04-29_14-00-21.png">
Note: You can edit both those fields with up to 140 characters and use emojis.
4. When you're finished customizing your end screen, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/11545947119892" alt="2022-12-12_10-24-58.png">
<h2 id="h_01FJEEBKCPY7B8NVATTCZVEFNG" class="wysiwyg-text-align-left">Change the color of your end screen's background</h2>
⚠️ Important: To use this feature you must be using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059494771" target="_blank" rel="noopener">Map View</a> in your videoask builder.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10666211049620" alt="2022-11-07_15-36-03.png">
2. In the builder, click on the End screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/11546474577812" alt="2022-12-12_10-42-53.png">
3. In the right-hand sidebar, you can customize the color of your end screen by clicking on End screen background color and selecting your desired shade:
<img src="https://videoask.zendesk.com/hc/article_attachments/5930597555860" alt="2022-04-29_14-34-19.png">
Note: Changing this color won't affect the other colors in your videoask.
4. When you're finished customizing your end screen, click Done.
<h2 id="h_01FJEEC045Y2E35VREEJ90WMC9"><img src="https://videoask.zendesk.com/hc/article_attachments/5930697539348" alt="2022-04-29_14-36-37.png"></h2>
<h2 id="h_01FJEEC045Y2E35VREEJ90WMC9">Add a logo to your end screen</h2>
⚠️ Important: To use this feature you must be using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059494771" target="_blank" rel="noopener">Map View</a> in your videoask builder.
If you're on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan</a> or above, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">add your brand and logo</a> to the end screen by enabling the Logo button and choosing the brand you would like to display from the dropdown menu.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10666211049620" alt="2022-11-07_15-36-03.png">
2. In the builder, click on the End screen.
<img src="https://videoask.zendesk.com/hc/article_attachments/11546474577812" alt="2022-12-12_10-42-53.png">
3. In the right-hand sidebar, enable the Logo toggle and choose the brand you'd like to display from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/5930767631508" alt="2022-04-29_14-45-32.png">
4. If you haven't already added your branding to your VideoAsk account, you can add or edit your branding from here by clicking on the Edit this brand or Add new brand icons.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407391163924" alt="2021-09-23_10-55-49.png" width="460" height="140">
Note: The branding that you select on the end screen will also be applied to each step of your videoask.
5. When you're finished customizing your end screen, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/5930760701844" alt="2022-04-29_14-36-37.png">
<h2 id="h_01FJEEC7XRPACZ93EC0WTTSN05" class="wysiwyg-text-align-left">Add social media sharing icons to your end screen</h2>
⚠️ Important: To use this feature you must be using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059494771" target="_blank" rel="noopener">Map View</a> in your videoask builder.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10666211049620" alt="2022-11-07_15-36-03.png">
2. In the builder, click on the End screen step.
<img src="https://videoask.zendesk.com/hc/article_attachments/11546474577812" alt="2022-12-12_10-42-53.png">
3. In the right-hand sidebar, toggle on the Enable share on social media icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/5986669414676" alt="2022-04-29_14-47-35.png">
4. When you're finished customizing your end screen, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/5930807556372" alt="2022-04-29_14-36-37.png">
Now, when respondents reach your end screen, they'll have the option to share your videoask directly to Facebook, Instagram, and Twitter.
Note: It's not currently possible to <a href="https://videoask.zendesk.com/hc/en-us/articles/360053351291" target="_blank" rel="noopener noreferrer">recall contact information</a> on the end screen.
Below is the videoask we used in this article, go ahead and give it a try. The videoask is set to preview mode, so don't worry your answers won't be submitted. 😉 <iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fvj0zuo3l?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
Looking to customize your videoask further? Discover more ways to <a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">customize your videoask</a>.

Customize the end screen of your videoask

Add a widget or embed videoasks in any page on your Squarespace site. This will allow visitors to interact with and respond to your videoasks without leaving your site.
<h3>Jump to:</h3>
<a href="#h_01G1GHMVH711YJY532VDN5RA36" target="_self">Embed a videoask widget</a>
<a href="#h_01FHQM4Y0F2QE4GS56WSHR0564" target="_self">Embed a videoask with an iframe</a>
<h2 id="h_01G1GHMVH711YJY532VDN5RA36">Embed a videoask widget</h2>
Watch this tutorial video or read on for instructions on how to embed a videoask as a widget in your Squarespace site.
<iframe src="https://fast.wistia.com/embed/medias/z9g342qu3g" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
1. From your account select the videoask you'd like to <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">embed as a widget</a> and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666900960404" alt="2022-11-07_16-04-42.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13108677135764" alt="2023-02-10_12-47-34.png" width="565" height="432">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13108762449428" alt="2023-02-10_12-50-29.png">
4. Add Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13108807058196" alt="2023-02-10_12-50-29.png">
Note: Toggle on Make widget dismissible to give your website visitors the option to close the widget.
5. On your Squarespace site, go to Page Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408341181460/2021-10-11_14-24-17.png" alt="2021-10-11_14-24-17.png">
6. Select the Advanced tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177552/2020-11-03_15-01-26.png" alt="2020-11-03_15-01-26.png" width="553" height="412">
7. Paste the widget embed code into the Page Header Code Injection.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177712/2020-11-03_15-01-42.png" alt="2020-11-03_15-01-42.png" width="560" height="424">
8. Hit Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075177752/2020-11-03_15-02-14.png" alt="2020-11-03_15-02-14.png" width="564" height="427">
That's it! Your builder preview should now show the videoask widget live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/360075179392/2020-11-03_15-04-51.png" alt="2020-11-03_15-04-51.png">
<h2 id="h_01FHQM4Y0F2QE4GS56WSHR0564" class="wysiwyg-text-align-left">Embed a videoask with an iframe</h2>
Watch this tutorial video or read on for instructions on how to embed a videoask with an iframe on Squarespace.
<iframe src="https://fast.wistia.com/embed/medias/ticmo0guni" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
1. From your account select the videoask you'd like to <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed as an iframe</a> and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666900960404" alt="2022-11-07_16-04-42.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13108677135764" alt="2023-02-10_12-47-34.png" width="550" height="420">
3. Make sure the dropdown is set to Iframe and click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109809100436" alt="2023-02-10_12-58-41.png">
4. On your Squarespace site, open the page builder by clicking Edit.
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075401271/2020-11-03_15-31-29.png" alt="2020-11-03_15-31-29.png"></a>
5. Add a new Content Block by clicking the + icon.
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075181992/2020-11-03_15-07-27.png" alt="2020-11-03_15-07-27.png"></a>
6. Select the Embed content block.
<img src="https://videoask.zendesk.com/hc/article_attachments/9869757429524" alt="2022-10-05_11-55-49.png" width="437" height="572">
7. Click Code Snippet.
<img src="https://videoask.zendesk.com/hc/article_attachments/9869932765844" alt="2022-10-05_12-00-36.png" width="436" height="662">
8. Click Embed Data.
<img src="https://videoask.zendesk.com/hc/article_attachments/9870012306708" alt="2022-10-05_12-02-34.png" width="439" height="671">
9. Paste the iframe embed code you've copied from VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/9870155217556" alt="2022-10-05_12-05-22.png" width="451" height="686">
10. Your videoask is now embedded in your page, just be sure to click Save to keep the changes!
<a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/360075182072/2020-11-03_15-08-50.png" alt="2020-11-03_15-08-50.png"></a>
Note: To center a code block in Squarespace, just add <code>&lt;center&gt;</code><code> &lt;/center&gt;</code> to the start and end of the embed code like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/5826746870804/2022-04-25_16-25-03.png" alt="2022-04-25_16-25-03.png" width="354" height="500">
⚠️ Important: Embedded content may not always appear on your Squarespace site while you're logged in and making edits. If you've followed the above steps but your videoask widget or iframe isn't displaying, try logging out and back into your Squarespace account, or visiting your site in incognito mode.
If that still doesn't do the trick, there could be a compatibility issue with your chosen Squarespace template. Take a look at this <a href="https://support.squarespace.com/hc/en-us/articles/206543617" target="_blank" rel="noopener">Squarespace article on embedding blocks</a> for more details.

Embed a videoask in your Squarespace site

Track events and engagement with your videoasks using Google Analytics, Google Tag Manager, and Facebook Pixel (now called Meta Pixel).
Connecting your VideoAsk to these tools will track four events:
<ul>
<li>videoask_presented (your videoask has loaded/displayed)</li>
<li>videoask_question_submitted (a respondent completed a step of your videoask)</li>
<li>videoask_submitted (a respondent completed your videoask)</li>
<li>generate_lead (a respondent completed the contact collection form in your videoask)</li>
</ul>
<h3 id="h_01HCW7A1K6NJ64XT8T3T2PEQAQ">Jump to:</h3>
<a href="#h_01GP1RQ4MD8F8XDGAW6JNX71BC">Connect these apps</a>
<a href="#h_01HCW7E9YD6ACZGM1JCKYE75F2">Disconnect these apps</a>
<a href="#h_01HCW77CESPBQ1PMKJ3Z606XGD">FAQ</a>
<h2 id="h_01GP1RQ4MD8F8XDGAW6JNX71BC">Connect these apps</h2>
1. Once you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">created your videoask</a>, click the Connect to other apps icon from your videoask inbox. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10599825424532" alt="2022-11-04_14-47-39.png">
2. Select Connect next to the platform you'd like to use for tracking your videoask performance.
<img src="https://videoask.zendesk.com/hc/article_attachments/4409096749716" alt="2021-10-25_16-15-18.png" width="611" height="340">
3. To connect to Google Analytics, copy and paste your <a href="https://support.google.com/analytics/answer/7372977" target="_blank" rel="noopener">tracking ID</a> and hit Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016912" alt="save_tracking_code.png" width="631" height="238">
4. To connect to Google Tag Manager, copy and paste the <a href="https://support.google.com/tagmanager/answer/6103696?hl=en" target="_blank" rel="noopener">container ID</a> from your account and hit Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016752" alt="connect_google_tag_manager.png" width="664" height="243">
5. To connect Facebook Pixel, copy and paste your Pixel ID from your Facebook Business Manager account and hit Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071190591" alt="facebook_pixel_connect.png" width="678" height="238">
That's it! If everything is set up properly for each of your respective accounts, you can now track engagement with your videoasks on each of these platforms.
<h2 id="h_01HCW7E9YD6ACZGM1JCKYE75F2" class="wysiwyg-text-align-left">Disconnect these apps</h2>
1. To remove or update a connection, click the Connect to other apps icon from your videoask inbox. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10599825424532" alt="2022-11-04_14-47-39.png">
2. Hit Disconnect or edit the tracking code/ID as needed.
<img src="https://videoask.zendesk.com/hc/article_attachments/360071016792" alt="disconnect.png" width="489" height="577">
<h2 id="h_01HCW77CESPBQ1PMKJ3Z606XGD" class="wysiwyg-text-align-left">FAQ</h2>
Why is there a discrepancy between Google Analytics and metrics from VideoAsk?
This could be due to a number of reasons:
<ul>
<li>If your videoask is embedded on a site with cookie consent implemented, site visitors could be opting out so they don't appear in your Google Analytics metrics, but still appear in your videoask metrics.</li>
<li>Users may have added Google Analytics to an ad blocker, but VideoAsk metrics would not be affected by this.</li>
</ul>
Can I use UTM Parameters with the Google Analytics integration?
Yes! If you have a videoask embedded on a landing page you can connect it to Google Analytics following the instructions above, and you can also use <a href="https://videoask.zendesk.com/hc/en-us/articles/5161744432148" target="_blank" rel="noopener">UTM tags</a> for tracking things like traffic source and engagement.
Which versions of Google Analytics are supported with VideoAsk?
Currently, we only support Universal Analytics.
🗣️ However, this <a href="https://community.typeform.com/videoask-guides-20/how-to-track-custom-events-and-automate-workflows-in-videoask-with-google-tag-manager-9819" target="_blank" rel="noopener">Community guide</a> walks you through a workaround on how to connect the supported VideoAsk events to Google Analytics 4.
Can I use Google Tag Manager to embed a widget?
If you're using Google Tag Manager to track events and have inserted the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">widget embed code</a> in Google Tag Manager, this will result in two widgets loading on top of each other when you click on the widget on your website.
To work around this, we recommend embedding your widget code directly on your website instead. You can still connect your videoask to Google Tag Manager to track events by <a href="#h_01GP1RQ4MD8F8XDGAW6JNX71BC" target="_self">inserting the Container ID in VideoAsk</a>. 
I'd like to use the verified domain features in Facebook Pixel. Is this possible with the integration?
If you want to use the verified domain features in Facebook Pixel you will need to set up a <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">custom domain</a> for the videoask.
Can I create a custom conversion event in Facebook Pixel?
VideoAsk does not currently support custom conversion events.

Connect Google Analytics, Google Tag Manager and Facebook Pixel

If you'd like to bring a conversation to a close, or you want to include a call to action in your response to a respondent, you can change the reply answer type.
This can be done by changing your respondent's answer type from Open which is the default reply answer type (video/audio/text) to Button answer type.
If you're just getting started with VideoAsk, find out more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">viewing your answers </a>and <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">replying to respondents</a>.
Looking to change the reply time for respondents? Take a peek at <a href="https://www.videoask.com/help/customization/9866516283412-edit-the-time-limit-of-respondent-replies" target="_blank" rel="noopener">how to edit the time limit of respondent replies</a>.
<h2>To set the answer type</h2>
1. Record your reply by going to your videoask inbox, choosing the interaction you'd like to respond to, and clicking Reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/14317497351700" alt="2023-03-27_12-15-20.png">
2. When you're happy with your response click Yes.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407627630356/2021-09-27_15-12-39.png" alt="2021-09-27_15-12-39.png">
3. Switch the answer type from Open to Button.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407627647380/2021-09-27_15-14-05.png" alt="2021-09-27_15-14-05.png">
4. Enter the button text and button link or Link to a videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407619261588/2021-09-27_15-15-41.png" alt="2021-09-27_15-15-41.png">
5. To link to a videoask, Select one of your existing videoasks.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407627701140/2021-09-27_15-19-10.png" alt="2021-09-27_15-19-10.png" width="438" height="435">
6. Hit Send reply. 😊
💡 Tip: Alternatively, a call to action can be included in a link as <a href="https://www.videoask.com/help/customization/manage-overlay-text-size" target="_blank" rel="noopener">overlay text</a> on any response.

Set reply answer type

Once you've collected responses to your videoask, there's a lot you can do with them. As well as <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">replying to your respondents </a>and <a href="https://videoask.zendesk.com/hc/en-us/articles/360049780191" target="_blank" rel="noopener">downloading</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">sharing their responses</a>, you can also share or embed your entire videoask inbox! 
When you share or embed a videoask inbox, it will continue to update automatically as new responses roll in. So this is a great way to share responses with people outside your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">organization</a>!
<img src="https://videoask.zendesk.com/hc/article_attachments/4405524720404/2021-08-20_18-47-39.png" alt="2021-08-20_18-47-39.png">
Do you want to share some—but not all—of the responses in your inbox? By <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">applying tags to your responses</a> you can also share or embed a filtered view of your inbox. This way, you can turn your video responses into an embeddable video playlist that can easily be updated at any time.
Note: In order to share your inbox, you'll first need to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">make your answers shareable</a>. 
💡 Tip: Find out how to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">embed individual responses and replies.</a>
<h3>Jump to:</h3>
<a href="#h_01FF55VF4CK3VPE4EAYSV5AZ79" target="_self">Share your videoask inbox</a>
<a href="#h_01FF55VTV939J2GVWHKTGW76JV" target="_self">Share your inbox with a default filter</a>
<a href="#h_01FF55W0VGZVHNQYST8NY1NB6S" target="_self">Embed your entire videoask inbox</a>
<h2 id="h_01FF55VF4CK3VPE4EAYSV5AZ79">Share your videoask inbox</h2>
1. From your videoask inbox, select any response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4475463245716/share_and_embed02.png" alt="share_and_embed02.png">
2. Click the Share icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4475586599956/share_and_embed03.png" alt="share_and_embed03.png">
3. Enable Share all conversations (from your videoask) by clicking the toggle button.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201842452116" alt="mceclip0.png" width="506" height="433">
4. Click Copy to copy the share link to your inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201864941332" alt="mceclip1.png" width="484" height="522">
5. When you share the link to your inbox, all the responses you've received will be viewable.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405521528468/2021-08-20_17-10-13.png" alt="2021-08-20_17-10-13.png">
6. If you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">replied to your respondents</a> and also want to display replies, enable Show replies.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201867114644" alt="mceclip2.png" width="494" height="532">
When you do, the entire conversation with a respondent will be visible when you share your inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405523337236/2021-08-20_17-17-25.png" alt="2021-08-20_17-17-25.png">
⚠️ Important: If you've shared an inbox link, but later disable Share all conversations, viewers will see this screen when they try to access your inbox:
<img src="https://videoask.zendesk.com/hc/article_attachments/360056347211/Share_your_responses_Private.png" alt="Share_your_responses_Private.png" width="560" height="390">
<h2 id="h_01FF55VTV939J2GVWHKTGW76JV" class="wysiwyg-text-align-left">Share your inbox with a default filter</h2>
When you share your inbox, by default all responses will be visible.
1. To display a subset of responses, click the tag icon next to Default tag (filter) to show.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201904951572" alt="mceclip3.png" width="489" height="527">
2. Select which tag you would like to display by default.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201909107348" alt="mceclip4.png" width="481" height="535">
3. Under Default tag (filter) to show click Copy.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405523819796/2021-08-20_18-45-14.png" alt="2021-08-20_18-45-14.png" width="498" height="606">
4. Now, when you share your inbox, the default tag will be the one you've selected. In our case, it's the Marketing Team tag. From there, a viewer can switch between the other tags in your inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405530713108/2021-08-20_18-51-52__1_.gif" alt="2021-08-20_18-51-52__1_.gif">
5. If you want to lock the view so no other tags are visible when you share your inbox, enable Hide all other tags.
<img src="https://videoask.zendesk.com/hc/article_attachments/11201999679252" alt="mceclip5.png" width="463" height="570">
6. This will generate a new share link, so make sure to click Copy.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405524045460/2021-08-20_18-55-08.png" alt="2021-08-20_18-55-08.png" width="471" height="582">
7. Now when people view your inbox they will see the tag you have selected, but they won't be able to change the view to any other tag.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405524131860/2021-08-20_18-55-54.png" alt="2021-08-20_18-55-54.png">
💡 Tip: Because the share link changes when you change the tag filter settings, you can share or embed different filtered versions of your inbox in multiple places simultaneously! 🎉
<h2 id="h_01FF55W0VGZVHNQYST8NY1NB6S">Embed your entire videoask inbox</h2>
You can easily get the iframe embed code for any of your responses or your entire inbox.
1. From your videoask inbox, select any response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4475498216724/share_and_embed17.png" alt="share_and_embed17.png">
2. Click the Share icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4475569364500/share_and_embed18.png" alt="share_and_embed18.png">
3. Make your inbox public by clicking the toggle button next to Share all conversations (from your videoask).
<img src="https://videoask.zendesk.com/hc/article_attachments/11201842452116" alt="mceclip0.png" width="521" height="446">
Note: When using this feature your inbox must remain public, otherwise, the embedded inbox will display a screen stating the content is private.
4. Click Embed to generate your embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/11202082257300" alt="mceclip6.png" width="521" height="563">
5. Paste the embed code into your page builder or HTML editor...
<img src="https://videoask.zendesk.com/hc/article_attachments/4405531069332/2021-08-20_19-12-36.png" alt="2021-08-20_19-12-36.png">
...hit Publish or Save and you're good to go! Your embedded inbox will automatically update as new responses roll in or as you tag new responses if you've used the filtered view option.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405524555156/2021-08-20_19-14-47.png" alt="2021-08-20_19-14-47.png">
To embed a filtered view of your inbox using tags, follow the steps in <a href="#h_01FF55VTV939J2GVWHKTGW76JV" target="_self">Share your inbox with a default filter</a>, but instead of clicking the Copy button to get the share link, click Embed. 
Below is an example of an embedded inbox of friends sharing their birthday wishes. 🎉 Feel free to interact with it.
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/rieiqi0uxe6hh1zqx9kgb5qmpdf786dyhzy7xsf8" width="100%" height="600px"></iframe>

Share and embed your inbox

Curious about how your most recent videoask is performing? Dash on over to your VideoAsk Dashboard, where you can find a quick overview of the responses you’ve received, see any new contacts created, and get metrics on your latest videoask from the past 30 days.
Click on Dashboard from the left side panel of your VideoAsk account. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16786544381844" alt="dashboard01.png">
Below is a breakdown of what’s inside your Dashboard:
<h2 class="wysiwyg-text-align-left">General metrics</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/16786570188820" alt="dashboard02.png">
Here you’ll be able to see how many people have landed on your videoask, and how many respondents have completed it. You’ll also see the number of contacts you’ve collected from this videoask.
For a more in depth look at your <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">metrics</a> for this videoask, click View all metrics.
<img src="https://videoask.zendesk.com/hc/article_attachments/16786524408980" alt="dashboard03.png">
<h2 class="wysiwyg-text-align-left">Responses</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/16786544393236" alt="dashboard04.png">
You’ll see a breakdown of the different types of responses that you’ve received, such as text, audio, or video responses, as well as any <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Anonymous responses </a>you may have.
Your most recent video or audio response can be played directly from your dashboard.
<img src="https://videoask.zendesk.com/hc/article_attachments/16786570193940" alt="dashboard05.gif">
Note: The video player will only show your most recent video or audio response. Any other answer types such as Text, Multiple-Choice, File upload, etc. won’t be displayed in the video player.
To <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">view all the responses</a> you’ve received for this videoask, click View all responses. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16786528114964" alt="dashboard06.png">
<h2 class="wysiwyg-text-align-left">Contacts</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/16786539806356" alt="dashboard07.png">
Any new contacts you’ve received in the current month will be shown here, along with which videoask the contact was created from.
Click See more contacts to be taken to your <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">Contacts directory</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/16786570201492" alt="dashboard08.png">

View recent highlights in your VideoAsk Dashboard

If you belong to more than one VideoAsk organization, you can easily switch between them depending on which project you're working on.
There are a couple of ways you can do this. Read on to learn how.
<h2>Option 1</h2>
From your VideoAsk account, click the name of the organization you're currently in.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090891/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
This will open a dropdown menu listing all the organizations you're a part of (including your own!). Click an organization's name to switch to its workspace. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360086090931/2021-02-12_15-00-25.png" alt="2021-02-12_15-00-25.png" width="356" height="366">
<h2>Option 2</h2>
From your VideoAsk account, click the Account &amp; Org settings icon to open your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091071/2021-02-12_14-59-48.png" alt="2021-02-12_14-59-48.png">
Here it'll display which organization you're currently viewing. Below that, click Switch organization.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360086091451/2021-02-12_15-05-44.png" alt="2021-02-12_15-05-44.png" width="318" height="479"></h2>
From the pop-up menu, select the desired organization:
<img src="https://videoask.zendesk.com/hc/article_attachments/360086091671/2021-02-12_15-10-23.png" alt="2021-02-12_15-10-23.png" width="471" height="615">
💡 Tip:<a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener"> Find out more about managing your VideoAsk organization</a>.

Switching between VideoAsk organizations

The use of QR codes has boomed in recent years. Short for quick response, QR codes offer a fast, interactive, and convenient way to share content with your audience, even if they're on the go!
Share your videoask through a QR code so your customers and audience can access it by scanning the code directly from their smartphone (<a href="https://videoask.zendesk.com/hc/en-us/articles/4415476178068" target="_blank" rel="noopener">check out these top tips for making a mobile-friendly videoask ✨</a>). 
<img src="https://videoask.zendesk.com/hc/article_attachments/10224495487508" alt="mceclip0.png" width="384" height="354">
Linking to content from a QR code can help you to stand out from your competitors, and setting up the code is free and pretty simple. 
We've seen VideoAsk users direct their respondents to a videoask using a QR code from a whole host of places including business cards, flyers, product packaging, billboards, screens, tables at events, clothing, and even the back of toilet doors!
Regarding the type of videoasks people link to, the possibilities are pretty much endless! Think reviews, donation collection (you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360054870751" target="_blank" rel="noopener">add a payment answer type directly to your videoask</a>), surveys, exclusive offers, giveaways, and newsletters to get you started.
There are lots of tools you can use to generate QR codes; sites like <a href="https://www.qrcode-monkey.com/?utm_source=google_c&amp;utm_medium=cpc&amp;utm_campaign=&amp;utm_content=&amp;utm_term=qr%20code%20monkey_e&amp;gclid=Cj0KCQjwntCVBhDdARIsAMEwAClC79qVoJU7Rb9eiVmgUTdQeo9todvTMuWbzHkMa2oqkKsaUq_Cal0aAiK_EALw_wcB" target="_blank" rel="noopener">QRCode Monkey</a> and <a href="https://www.qr-code-generator.com/" target="_blank" rel="noopener">QR Code Generator</a> let you create your unique QR code in moments. Feel free to choose your favorite QR-creation site but keep in mind that depending on which solution you choose, the set-up steps will vary slightly.
If you want to create a more basic-looking QR code directly from your mobile device, you can do so using the Chrome app on your Android or iOS device.
⚠️ Important: The steps below guide you through how to create a static QR code, meaning the QR code cannot be changed or edited after creation. So, if you change your URL or your link breaks, you'll have to start from scratch to create a new QR code. If you think your URL may change, we recommend using a tool that allows you to create dynamic QR codes, which are editable in real time.
<h3>Jump to:</h3>
<a href="#h_01G67ZJF9GHW2B9A14CCAWGYM8" target="_blank" rel="noopener">Create a QR code on any device</a>
<a href="#h_01G683T9RQ5KWW56DJF04W6DEG" target="_self">Create a QR code on your Android device</a>
<a href="#h_01G68JHXAFTN45TTK180VBMYT9" target="_blank" rel="noopener">Create a QR code on your iOS device</a>
<h2 id="h_01G67ZJF9GHW2B9A14CCAWGYM8">Create a QR code on any device</h2>
Here's how to convert your videoask URL into a QR code using the <a href="https://www.qr-code-generator.com/" target="_blank" rel="noopener">QR Code Generator</a> website from any device:
1. From your VideoAsk account, go to the videoask you'd like to share via QR code and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094631997972" alt="mceclip1.png">
2. Click Copy.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094652703892" alt="mceclip2.png" width="562" height="433">
3. Now, head to <a href="www.qr-code-generator.com" target="_blank" rel="noopener">www.qr-code-generator.com</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/7253885491092/2022-06-23_12-19-29.png" alt="2022-06-23_12-19-29.png">
4. Paste the vidoeask URL (that you copied in step 2).
<img src="https://videoask.zendesk.com/hc/article_attachments/7253932432404/2022-06-23_12-22-42__1_.gif" alt="2022-06-23_12-22-42__1_.gif">
5. You can customize the frame, shape, color, and logo to make your brand instantly recognizable. 
<img src="https://videoask.zendesk.com/hc/article_attachments/7254077760532/2022-06-23_12-41-22.png" alt="2022-06-23_12-41-22.png" width="471" height="672">
Note: You'll be required to sign up for an account to gain access to some of these features.
6. When you're happy with how your QR code looks, hit Download.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254084418708/2022-06-23_12-44-54.png" alt="2022-06-23_12-44-54.png" width="490" height="694">
7. If you haven't signed up for an account, you'll see a screen that looks like this. You don't need to sign up - your QR code will download and be available after a moment or two.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254184546068/2022-06-23_12-50-05.png" alt="2022-06-23_12-50-05.png">
8. Now you can save, print, and use your unique QR code wherever and however you like!
<img src="https://videoask.zendesk.com/hc/article_attachments/7254221747604/2022-06-23_12-57-44.png" alt="2022-06-23_12-57-44.png">
<h2 id="h_01G683T9RQ5KWW56DJF04W6DEG">Create a QR code on Android</h2>
If you want to quickly share a videoask with someone directly from your Android device, you can create a simple QR from Google Chrome.
1. Make sure you have the <a href="https://play.google.com/store/search?q=chrome&amp;c=apps&amp;gl=ES" target="_blank" rel="noopener">Google Chrome app</a> downloaded from the <a href="https://play.google.com/store/games?gl=ES&amp;utm_source=emea_Med&amp;utm_medium=hasem&amp;utm_content=Dec2020&amp;utm_campaign=Evergreen&amp;pcampaignid=MKT-EDR-emea-es-1001280-Med-hasem-py-Evergreen-Dec2020-Text_Search_BKWS-test_ctrl_ca%7CONSEM_kwid_43700008794309700&amp;gclid=Cj0KCQjwntCVBhDdARIsAMEwAClGgQBTCWAhEcFaPgDqPgGckcRICiqbhti8UcWW0Ion24Jfdku5NkAaAjzKEALw_wcB&amp;gclsrc=aw.ds" target="_blank" rel="noopener">Play Store</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254704093972/Android_QR_1.jpeg" alt="Android_QR_1.jpeg" width="326" height="725">
2. From Google Chrome, type in your videoask's URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254721519892/Android_QR_2.jpeg" alt="Android_QR_2.jpeg" width="371" height="825">
3. Click the three vertical dots (⋮) in the right-hand corner of the toolbar.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254808611092/Android_QR_2.jpeg" alt="Android_QR_2.jpeg" width="375" height="834">
4. Click Share.
<img src="https://videoask.zendesk.com/hc/article_attachments/7254823756564/Android_QR_3_.jpeg" alt="Android_QR_3_.jpeg" width="366" height="814">
5. Select QR Code from the options that appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/7255326524564/Android_QR_4.jpeg" alt="Android_QR_4.jpeg" width="379" height="843">
6. You can either show somebody your screen so they can scan the QR code directly from your screen, or Download it to your device to share however you like!
<img src="https://videoask.zendesk.com/hc/article_attachments/7255373039764/Android_QR_5.jpeg" alt="Android_QR_5.jpeg" width="361" height="803">
<h2 id="h_01G68JHXAFTN45TTK180VBMYT9">Create a QR code on iOS</h2>
If you want to share a QR code with somebody directly from your iOS device, you can create a simple QR directly from your mobile phone or iPad.
1. Make sure you have the Google Chrome app downloaded from the App Store.
<img src="https://videoask.zendesk.com/hc/article_attachments/7259327603860/iOS_QR_1.jpg" alt="iOS_QR_1.jpg" width="326" height="668">
2. Go to your videoask's URL that you want to share.
<img src="https://videoask.zendesk.com/hc/article_attachments/7259500295572/iOS_QR_2.jpg" alt="iOS_QR_2.jpg" width="355" height="612">
3. Hit the Share icon in the top right-hand corner.
<img src="https://videoask.zendesk.com/hc/article_attachments/7259931050132/iOS_QR_3.jpg" alt="iOS_QR_3.jpg" width="373" height="774">
4. Choose Create a QR code.
<img src="https://videoask.zendesk.com/hc/article_attachments/7259690473108/iOS_QR_4.jpg" alt="iOS_QR_4.jpg" width="351" height="592">
5. You can either show somebody your screen so they can scan the QR code directly from your screen, or hit Share to download it to your device and share it however you like!
<img src="https://videoask.zendesk.com/hc/article_attachments/7259732284692/iOS_QR_5.jpg" alt="iOS_QR_5.jpg" width="377" height="772">
💡 <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">Explore more ways to share your videoask!</a>
🗣 Check out <a href="https://community.typeform.com/videoask-of-the-month-67/june-videoask-of-the-month-5832" target="_blank" rel="noopener">this Community post</a> to see how one innovative VideoAsk user created a QR code to share a videoask with their audience to collect testimonials after a live show!

Convert your videoask URL into a QR code

VideoAsk videos are dynamically cropped depending on the viewer's window and device. So, depending on the size of their window, respondents will see more or less of the video.
We make sure your video has the maximum height possible and is centralized on the screen. Default views vary between desktop and mobile.
<h3>Desktop</h3>
On desktop screens, videoasks display by default in a two-column view with buttons and answer types on the right side. 
In a larger window, your respondent will see more of your video, like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/4410216826004/2021-11-11_18-04-02.png" alt="2021-11-11_18-04-02.png">
Whereas in a smaller window, some of the video will be cropped out, like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/4410219727252/2021-11-11_18-04-51.png" alt="2021-11-11_18-04-51.png" width="550" height="391">
As a rule of thumb, it's always best to upload in landscape mode (1920x1080 pixels) to cover all cases. Make sure the subject's eyes are just above the center line and the main action is happening within the middle of the shot.
If you want to force a single-column view with the buttons stacked over the video (even for those viewing your videoask on larger desktop screens) you can embed the videoask at &lt;1024 pixels or add the following parameter to the end of your videoask URL:
<pre>?fullscreen</pre>
<img src="https://videoask.zendesk.com/hc/article_attachments/6966345222420/2022-06-13_12-46-21.png" alt="2022-06-13_12-46-21.png">
<a href="https://videoask.zendesk.com/hc/en-us/articles/4405766063764" target="_blank" rel="noopener">Find out more about adding parameters to your videoasks.</a>
<h3>Mobile</h3>
On mobile devices, videoasks display by default in the single-column view with answer options overlaid:
<img src="https://videoask.zendesk.com/hc/article_attachments/6872077076372/WhatsApp_Image_2022-06-09_at_12.03.10.jpeg" alt="WhatsApp_Image_2022-06-09_at_12.03.10.jpeg" width="386" height="821">
💡 Tip: Respondents can click the icon in the top right-hand corner of the video (on desktop or mobile) to watch in full-screen mode. This way they'll see the full video without any cropping:
<img src="https://videoask.zendesk.com/hc/article_attachments/6871587994900/2021-11-11_18-04-51.png" alt="2021-11-11_18-04-51.png">
Want to change the position of a video in your videoask? <a href="https://videoask.zendesk.com/hc/en-us/articles/14084581407508" target="_blank" rel="noopener">Take a look at this article about repositioning videos in your videoasks</a>.
Check out these articles for more tips and advice:
<a href="https://videoask.zendesk.com/hc/en-us/articles/14148884045972" target="_blank" rel="noopener">Preview your videoask before sharing it with your audience</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360039568271" target="_blank" rel="noopener">5 tips for making a better videoask!</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4410211129620" target="_blank" rel="noopener">Recording and uploading FAQ</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4415476178068" target="_blank" rel="noopener">Create a mobile-friendly videoask experience for respondents</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">Tips and tools for video editing and recording</a>

How are videos cropped in VideoAsk?

Email collection plays a crucial role in digital marketing. By gathering prospects' email addresses, businesses can nurture leads and establish lasting relationships with potential clients. This helps in creating targeted marketing campaigns, increasing brand loyalty, and ultimately driving sales.
But the problem is, we humans have a pretty short attention span, and we can be reluctant to give out our email addresses and other personal information if we don’t see any value in it for us.
<img src="https://videoask.zendesk.com/hc/article_attachments/5880378977684" alt="2022-04-27_16-32-09__1_.gif">
So how can we engage our prospective leads, build trust quickly, and encourage them that it’s in their interest to part with their contact details so we can let them know about all the cool stuff we have to offer them? 
An engaging, video-based signup to stand out from the crowd will certainly help to grab our visitors’ attention and build trust quickly. 
Combine that with some kind of lead magnet (giving something of value away for free in return for contact details) like offering a discount code, and you’re sure to see those contact details rolling in. 
Below you can see an example of just that. A videoask that asks respondents to sign up for Barks in Barcelona’s mailing list by leaving their name and email address, and receiving a 10% discount code off their first purchase in return.
Psst, by the way, this one's set to preview mode so we're not collecting submissions. 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f3yeizzgy?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
Here are some of the key features we've used in this videoask. Click a feature for more details on how it works and how to use it in your flow:
Note: Some of these features are only available on paid plans.
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Contact form</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">Overlay text</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">Customized branding</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">Customized colors and fonts</a></li>
<li><a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QSEYK1DJ71SVE2CZ7X9G" target="_blank" rel="noopener">Button answer type</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Customize the end screen in your videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">Embed your videoask as an iframe on a webpage</a></li>
<li>
<a href="https://www.videoask.com/help/integrations/4406335083540-videoask-integrations#h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY" target="_blank" rel="noopener">Integration with a CRM tool</a>
</li>
</ul>
Below we’ll walk you through how to create a videoask like the one above. Feel free to hop directly to the section that interests you most, or read on for the full walkthrough.
<h3 id="h_01HBQSAXMR67XVM1FHGCXZK7PT">Jump to:</h3>
<a href="#h_01G15S7XK1K83Z1RS1G17SE5RQ" target="_self" rel="undefined">Create the first step in your videoask</a>
<a href="#h_01G1NPP14TF2Z883SQBWN7JJYZ" target="_self">Customize your videoask end screen</a>
<a href="#h_01G15S8B8VCC14N18WM4DFY35T" target="_self">Customize your videoask branding and colors</a>
<a href="#h_01G15S8J7C0Z9FYRQ3XN35ZXJT" target="_self">Share, embed, and connect your videoask</a>
<h2 id="h_01G15S7XK1K83Z1RS1G17SE5RQ">Create the first step in your videoask</h2>
1. Click New videoask and choose Start from scratch.
<img src="https://videoask.zendesk.com/hc/article_attachments/5733319833236" alt="2022-04-21_12-11-04.png">
2. Give your videoask a name:
<img src="https://videoask.zendesk.com/hc/article_attachments/19677375745044" width="458" height="485">
By default, contact details collection will be turned on, your videoask will be saved in your <a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener noreferrer">Default folder</a>, and the language will be set to English. This is the language of the prompts and interface text, not the <a href="https://www.videoask.com/help/video-audio/360048136592-turn-on-video-captions-in-your-videoask" target="_blank" rel="noopener">transcription and caption language</a>.
Note: If you disable the contact details, respondents will appear as <a href="https://www.videoask.com/help/how-it-works/360049311872-why-are-there-so-many-humans" target="_blank" rel="noopener">"Anonymous"</a> and you won't be able to <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">reply to them</a>. However, all the above settings can be updated later, so no stress if you're still not sure. Just make sure everything's looking how you want it before sharing it with your audience.
3. Click Create videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/19677381118740" alt="2023-10-02_10-56-43.png" width="438" height="464">
 
4. Now you'll be prompted to <a href="https://www.videoask.com/help/video-audio/360039602571-upload-a-video-or-gif" target="_blank" rel="noopener">select your video source</a>. We'll record a new video by clicking Webcam, but you can also upload a video, select from the Pexels or Giphy library, or record a screen share.
<img src="https://videoask.zendesk.com/hc/article_attachments/5733491523860" alt="2022-04-21_12-26-02.png" width="441" height="421">
5. If you need some help remembering what you want to say in your video, toggle on Notes and jot down a script or outline.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881834007316" alt="2022-04-27_17-24-46.png">
Note: Notes will only be visible to you when recording your video and won't be visible to respondents viewing your videoask.
💡Tip: Often the most engaging videos are more natural, so we recommend working with a loose structure instead of writing out and reading an entire script! 
6. Remember to make eye contact with the camera. 👀 When you're ready, click the red button to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881874336404" alt="2022-04-27_17-24-46.png">
You'll receive a 3-second countdown before the recording begins.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881899759124" alt="2022-04-27_17-28-08.png">
Each video can be up to 5 minutes long. A timer will count down at the bottom of your screen as you record to tell you how much time you have left.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881911445268" alt="2022-04-27_17-29-02.png">
Note: If you want to create a video longer than 5 minutes, you can choose to upload your own when you select your <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">video source</a>. For this option, there's no time limit but the maximum file size you can upload is 500MB.
When you're finished recording, click the Red button.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881914428820" alt="2022-04-27_17-29-02.png">
💡Pro tip: You can also use the spacebar on your keyboard to start and stop recordings. This means you can keep looking at the camera until the very end!
7. You'll now get the chance to preview your video footage. To save it and proceed, click Yes. To re-record, click No. 
<img src="https://videoask.zendesk.com/hc/article_attachments/5926966535444" alt="2022-04-27_17-32-30.png">
Note: Re-recording does not use up your minutes. We count minutes only for videos that are transcoded and saved, either through recording or uploading an external file.
8. If you'd like to add any <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a> on top of your video, type it into the Overlay text box and adjust the size as required. You might also want to Darken the video for text readability.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878178776084" alt="2022-04-27_15-05-43__1_.gif">
Now, choose whether you want your video to fit or fill the screen. If you choose to Fit video, the entire width will be shown. If you leave this setting off, your video will fill the screen, with the exact dimensions depending on respondents' screen size.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878313739796" alt="2022-04-27_15-17-22.png">
9. When you're satisfied with your settings, click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878329348244" alt="2022-04-27_15-17-22.png">
10. Next you'll have the option to <a href="https://videoask.zendesk.com/hc/en-us/articles/4406136548884" target="_blank" rel="noopener">add a title to your videoask step</a>. This won't be visible to your respondents, but it's a useful way for you to keep track of what each step is about in <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoasks</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878384887572" alt="2022-04-27_15-19-57.png">
11. Now it's time to select an <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> for this step of your videoask. By default, each new step will use the Open Ended answer type. We'll change this to the Button answer type from the dropdown list.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878404226964" alt="2022-04-27_15-21-12.png">
Each answer type has its own configuration options. Any changes you make will be automatically saved and reflected in the live builder.
12. We'll customize the Call to action text on our button.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878546873492" alt="2022-04-27_15-28-53.png">
13. We want to collect our respondents' contact details after this step so we'll leave the Collect contact details on this step toggled on.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878571768084" alt="2022-04-27_15-28-53.png">
By default, the contact form is set up to collect your respondents' names and email addresses, and this will be a required step before they can move on to the next step in your videoask. 
However, you can click Edit contact form to customize the details you request, and decide whether you want to make the fields required or optional. 
<img src="https://videoask.zendesk.com/hc/article_attachments/5878692548116" alt="2022-04-27_15-36-29.png" width="348" height="724">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Find out more about collecting contact details from respondents </a>and <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">adding a consent checkbox.</a>
14. When you're finished editing, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/5878741706772" alt="2022-04-27_15-28-53.png">
15. You’ll be taken to your videoask builder where you can click the + sign to add another step.
<h2 id="h_01G1NPP14TF2Z883SQBWN7JJYZ"><img src="https://videoask.zendesk.com/hc/article_attachments/8314443948308" alt="2022-08-04_10-22-09.png"></h2>
💡 Tip: You can also drag and drop an answer type from the side to add a new step:
<img src="https://videoask.zendesk.com/hc/article_attachments/8314493218580" alt="2022-08-04_10-24-01__1_.gif">
<a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">Learn more about creating a multi step videoask</a>.
<h2 id="h_01G1NPP14TF2Z883SQBWN7JJYZ">Customize your videoask end screen</h2>
Customize your videoask end screen to thank respondents or give some extra information. 
In our example, we're going to add the discount code we promised to respondents so they can copy and paste it into the discount box at checkout. 
1. From the builder, click on the End screen thumbnail.
<img src="https://videoask.zendesk.com/hc/article_attachments/8314483058580" alt="2022-08-04_10-26-00.png">
2. Now, you can customize the text, change the background color, and add your logo.
<img src="https://videoask.zendesk.com/hc/article_attachments/5881016336660" alt="2022-04-27_16-53-02.png">
 <a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Here you can find a step-by-step guide on customizing your end screen.</a>
<h2 id="h_01G15S8B8VCC14N18WM4DFY35T">Customize your videoask branding and colors</h2>
You can customize your videoask by adding your company colors and branding.
<img src="https://videoask.zendesk.com/hc/article_attachments/5879559499668" alt="2022-04-27_16-04-15.png">
Note: Branding features are only available on the <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan.</a>
From the builder area, click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8314485063956" alt="2022-08-04_10-27-16.png">
Here you'll find a range of options to customize your videoask:
<img src="https://videoask.zendesk.com/hc/article_attachments/5879615805844" alt="2022-04-27_16-06-56.png" width="372" height="773">
Want more details? Check out these guides:
<a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">Add a brand and logo to your videoask</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">Customize your videoask</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360050275971" target="_blank" rel="noopener">Change your videoask thumbnail</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360048635171" target="_blank" rel="noopener">Explore the advanced settings of your videoask</a>
<h2 id="h_01G15S8J7C0Z9FYRQ3XN35ZXJT">Share, embed, and connect your videoask</h2>
Before sharing your videoask with the world, test it out a couple of times in preview mode to make sure everything is behaving as expected. 
Finally, decide how you want to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share your videoask</a>. In our case, we'll <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed it as an iframe on our website</a>, and <a href="https://www.videoask.com/help/integrations/4406335083540-videoask-integrations#h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY" target="_blank" rel="noopener">connect it to our CRM</a> so a new contact will automatically be created there every time somebody responds to our videoask. 
If you want to personalize things further, kick off a conversation with your new contacts by <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">sending them a video reply</a> directly from your VideoAsk account.

Offer a discount code to capture respondents' contact details

Embed a videoask in your Webflow site, either as a widget or an iframe, so respondents can interact with your videoask and submit responses without leaving your site.
Whether you're capturing leads, matching site visitors to the most relevant products for them, displaying an interactive video FAQ, or simply putting a face to your brand - embedding a videoask in your site gives that extra personal touch and builds your clients' trust quickly.
<img src="https://videoask.zendesk.com/hc/article_attachments/5214040913940/Embed_a_videoask_on_your_Webflow_site_00.png" alt="Embed_a_videoask_on_your_Webflow_site_00.png">
⚠️ Important: The Webflow Embed element is only available on paid Webflow plans. As a workaround for users on free Webflow plans, you can add a Video element instead, but there are limitations with this option.
Check out how to <a href="#h_01FZDNECRJA04JN4YZX9P033KE" target="_blank" rel="noopener">add a videoask as a Video element (workaround for users with a free Webflow plan)</a> for more details.
Ok, so let's get going! 
First of all, make sure you've got your videoask set up just the way you want it. If you're new to VideoAsk, check out these handy guides to get started:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">Create your first videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">How to create a multistep videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">Answer Types</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360057757011" target="_blank" rel="noopener">Customize your videoask</a></li>
</ul>
Now you have two options: embed your videoask as a widget (so it floats at the bottom of your page and activates when clicked on), or embed it as an iframe (so it sits directly within your page).
Feel free to skip to the section that suits you best.
If you'd like to see a video walkthrough of embedding a videoask in your Webflow site, <a href="https://community.typeform.com/videoask-guides-20/videoask-embeds-101-webflow-5377?postid=25993#post25993" target="_blank" rel="noopener">check out this 🗣 Community post</a>.
<h3>Jump to:</h3>
<a href="#h_01FZDMS9RXFJGY35HPGZ7NJGN4" target="_self" rel="undefined">Embed a videoask as a widget in a single page of your site</a>
<a href="#h_01FZDMSPV4ZJY1N407ZVWS18W1" target="_self" rel="undefined">Embed a videoask as a widget in all pages of your site</a>
<a href="#h_01FZDNECRJA04JN4YZX9P033KE" target="_self">Embed a videoask as an iframe</a>
<a href="#h_01FZDNECRJA04JN4YZX9P033KE" target="_self">Add a videoask as a Video element (workaround for users with a free Webflow plan)</a>
<h2 id="h_01FZDMS9RXFJGY35HPGZ7NJGN4">Embed a videoask as a widget on a single page of your site</h2>
In this example, we're going to embed a videoask to capture leads as a widget in our site's homepage.
1. From your VideoAsk account, go to the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8299123779860/2022-08-03_11-07-03.png" alt="2022-08-03_11-07-03.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109480028052" alt="2023-02-10_13-18-06.png" width="547" height="417">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109613643028" alt="2023-02-10_13-20-50.png">
4. Add Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109653057940" alt="2023-02-10_13-20-50.png">
Note: Toggle on Make widget dismissible to give respondents the option to close the widget.
5. On your Webflow site, hit the + Add Elements button.
<img src="https://videoask.zendesk.com/hc/article_attachments/5193071484052/Embed_a_videoask_on_your_Webflow_site_04.png" alt="Embed_a_videoask_on_your_Webflow_site_04.png">
6. Scroll down to the Components section, and drag the Embed icon to the area of your site where you want to display your widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/5213715070228/Embed_a_videoask_on_your_Webflow_site_05.gif" alt="Embed_a_videoask_on_your_Webflow_site_05.gif">
7. Paste the code you copied from VideoAsk into the code editor box that appears.
<img src="https://videoask.zendesk.com/hc/article_attachments/5213852974740/Embed_a_videoask_on_your_Webflow_site_07.png" alt="Embed_a_videoask_on_your_Webflow_site_07.png" width="508" height="391">
8. Hit Save &amp; Close.
<h2 id="h_01FZDMSPV4ZJY1N407ZVWS18W1" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/5213866991892/Embed_a_videoask_on_your_Webflow_site_08.png" alt="Embed_a_videoask_on_your_Webflow_site_08.png" width="496" height="382"></h2>
9. Now, all that's left to do is hit Publish, check everything displays as expected on your site, and wait for the responses to roll in. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/5213916589076/Embed_a_videoask_on_your_Webflow_site_09.gif" alt="Embed_a_videoask_on_your_Webflow_site_09.gif">
Note: You won't be able to see the widget in preview mode. It will only appear on your published site. We recommend checking it's behaving as expected after publishing.
<h2 id="h_01FZDMSPV4ZJY1N407ZVWS18W1">Embed a videoask as a widget in all pages of your site</h2>
In this example, we're going to embed a lead-capturing videoask widget across all pages of our site.
1. From your VideoAsk account, go to the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8299123779860/2022-08-03_11-07-03.png" alt="2022-08-03_11-07-03.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109480028052" alt="2023-02-10_13-18-06.png" width="521" height="398">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109613643028" alt="2023-02-10_13-20-50.png">
4. Add Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109653057940" alt="2023-02-10_13-20-50.png">
5. From your Webflow dashboard click the three dots on the thumbnail of the site where you'd like the widget to appear on all pages.
<img src="https://videoask.zendesk.com/hc/article_attachments/5214018679316/Embed_a_videoask_on_your_Webflow_site_10.png" alt="Embed_a_videoask_on_your_Webflow_site_10.png">
6. Choose Settings in the menu that appears.
<img src="https://videoask.zendesk.com/hc/article_attachments/5214070877716/Embed_a_videoask_on_your_Webflow_site_11.png" alt="Embed_a_videoask_on_your_Webflow_site_11.png" width="343" height="272">
7. Click Custom Code.
<h2 id="h_01FZDMSXCC7JB13PJXZGFTX4T5"><img src="https://videoask.zendesk.com/hc/article_attachments/5214083818772/Embed_a_videoask_on_your_Webflow_site_12.png" alt="Embed_a_videoask_on_your_Webflow_site_12.png"></h2>
8. Paste the code you copied from VideoAsk into the Head Code box.
<img src="https://videoask.zendesk.com/hc/article_attachments/5214114051476/Embed_a_videoask_on_your_Webflow_site_13.gif" alt="Embed_a_videoask_on_your_Webflow_site_13.gif">
9. Press Save Changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/5214199449236/2022-03-31_11-15-34.png" alt="2022-03-31_11-15-34.png">
10. Now, all that's left to do is hit Publish, check everything displays as expected on your site, and wait for the responses to roll in. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/5214197672084/Embed_a_videoask_on_your_Webflow_site_14.gif" alt="Embed_a_videoask_on_your_Webflow_site_14.gif">
Note: You won't be able to see the widget in preview mode. It will only appear on your published site. We recommend checking it's behaving as expected after publishing.
<h2 id="h_01FZDMSXCC7JB13PJXZGFTX4T5">Embed a videoask as an iframe</h2>
In this example, we're going to embed a lead-capturing videoask as an iframe on our site's homepage.
1. From your VideoAsk account, go to the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8299123779860/2022-08-03_11-07-03.png" alt="2022-08-03_11-07-03.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109480028052" alt="2023-02-10_13-18-06.png" width="540" height="412">
3. Make sure the dropdown is set to Iframe and click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13109790182420" alt="2023-02-10_13-28-21.png">
4. Now it's time to head over to your Webflow site builder. Decide where you want to add your videoask, then hit the + Add Elements button.
<img src="https://videoask.zendesk.com/hc/article_attachments/5193071484052/Embed_a_videoask_on_your_Webflow_site_04.png" alt="Embed_a_videoask_on_your_Webflow_site_04.png">
5. Scroll down to the Components section, and drag the Embed icon to the area of your site where you want to display your videoask iframe.
<img src="https://videoask.zendesk.com/hc/article_attachments/5215914843924/Embed_a_videoask_on_your_Webflow_site_15.gif" alt="Embed_a_videoask_on_your_Webflow_site_15.gif">
6. Paste the code you just copied from VideoAsk into the code editor box that appears.
<img src="https://videoask.zendesk.com/hc/article_attachments/5216064369940/Embed_a_videoask_on_your_Webflow_site_17.png" alt="Embed_a_videoask_on_your_Webflow_site_17.png">
7. Hit Save &amp; Close.
<img src="https://videoask.zendesk.com/hc/article_attachments/5216065205908/Embed_a_videoask_on_your_Webflow_site_17.png" alt="Embed_a_videoask_on_your_Webflow_site_17.png">
Looking good! You should be able to see your videoask iframe preview in the Designer area of your site.
8. Now, all that's left to do is hit Publish and wait for the responses to roll in. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/5216066031380/Embed_a_videoask_on_your_Webflow_site_18.gif" alt="Embed_a_videoask_on_your_Webflow_site_18.gif">
<h2 id="h_01FZDNECRJA04JN4YZX9P033KE">Add a videoask as a Video element (workaround for users with a free Webflow plan)</h2>
If you're not signed up for a paid Webflow plan, you can still embed a videoask as an iframe in your site by adding a Video element instead of an Embed element.
It's important to note that if your videoask contains an Open-ended answer type, respondents will be redirected to a new tab or browser to respond to your videoask.
This has to do with Webflow being unable to access the camera and microphone permissions with this setup. 
However, if your videoask only contains steps with closed-ended answer types, like multiple-choice or button, respondents will be able to interact with your videoask directly from your site, so this is a great option for Webflow users on a free plan.
Here's how to set this up:
1. From your VideoAsk account, go to the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8299123779860/2022-08-03_11-07-03.png" alt="2022-08-03_11-07-03.png">
2. Click Copy next to your videoask link. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13109885021588" alt="2023-02-10_13-31-04.png" width="558" height="426">
3. Now it's time to head over to your Webflow site. Decide where you want to add your videoask, then hit the + Add Elements button.
<img src="https://videoask.zendesk.com/hc/article_attachments/5193071484052/Embed_a_videoask_on_your_Webflow_site_04.png" alt="Embed_a_videoask_on_your_Webflow_site_04.png">
4. Scroll down to the Media section, and drag and drop the Video element to the area of the site where you'd like your videoask to display.
<img src="https://videoask.zendesk.com/hc/article_attachments/5217347081620/Embed_a_videoask_on_your_Webflow_site_with_video_element_02.gif" alt="Embed_a_videoask_on_your_Webflow_site_with_video_element_02.gif">
5. Paste the videoask URL into the URL box and hit your enter key.
<img src="https://videoask.zendesk.com/hc/article_attachments/5217416691988/2022-03-31_14-44-06.png" alt="2022-03-31_14-44-06.png">
Looking good! You should be able to see your videoask iframe preview in the Designer area of your site.
6. Now, all that's left to do is hit Publish and wait for the responses to roll in. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/5217490444052/Embed_a_videoask_on_your_Webflow_site_06.gif" alt="Embed_a_videoask_on_your_Webflow_site_06.gif">
For more information on embedding in Webflow, <a href="https://university.webflow.com/lesson/custom-code-embed" target="_blank" rel="noopener">check out Weflow University.</a>

Embed a videoask in your Webflow site

Ever wanted to try <a href="https://www.videoask.com/fn5pz0q1v#source=help_center" target="_blank" rel="noopener">video support</a>? If you're currently using <a href="https://www.zendesk.com/" target="_blank" rel="noopener">Zendesk</a> to offer email or chat support, you can supplement these channels by connecting it to a videoask to start having asynchronous video conversations with your customers.
When paired with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>, this offers a powerful method to qualify support tickets or customer inquiries before they arrive in your support queue. 
<h3 id="h_01HNMQ916W1WYFGR8K5K0SB5ES" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/6055552956692" alt="2022-05-04_14-24-37.png" width="621" height="566"></h3>
How does the integration work?
Once connected, any new tickets or inquiries submitted to your videoask will appear in your Zendesk queue with a link to reply to the respondent in VideoAsk. After replying to a customer in VideoAsk, the transcription of the agent's response will automatically be added to the ticket's conversations in Zendesk.
Note: Currently this integration only connects to Zendesk Support, not other Zendesk products. 
💡 Tip: Our Support team created a guide in the VideoAsk Community 🗣 full of advice and tricks for using VideoAsk as a support tool. Check it out <a href="https://community.typeform.com/videoask-guides-20/guide-how-to-use-videoask-for-customer-support-5920" target="_blank" rel="noopener">here</a>.
<h3 id="h_01HNMQ916XQ4SDJMVR9KAB9DEX" class="wysiwyg-text-align-left">Jump to:</h3>
<a href="#h_01FAKG4F414N24K0AAFKGQR9XC" target="_self">View responses in Zendesk</a>
<a href="#h_01FANYE0V25XN0SGA38BCRBK1Z" target="_self">Reply to video tickets</a>
<a href="#h_01FAKG4P39RS9Y0C1F057VZ8BB" target="_self">Edit the integration</a>
<a href="#h_01FAKG4WJDRKPTA3050YV2HKK4" target="_self">Disconnect your videoask</a>
<a href="#h_01FAP15754KDMH577YV01HBM7F" target="_self">FAQ</a>
<h2 id="h_01FAKG48AGAA9WWM2E0VA0ZYMA">Connect to Zendesk</h2>
1. Log in to your VideoAsk account and select your support videoask, click the Connect icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666781851540" alt="2022-11-07_16-01-48.png">
2. Scroll down to Zendesk and click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613553428" alt="2021-07-14_13-34-13.png">
3. Click New authentication.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403617152404" alt="2021-07-14_13-38-52.png" width="641" height="619">
4. Enter your <a href="https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain-" target="_blank" rel="noopener">Zendesk subdomain</a> and click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613582484" alt="2021-07-14_13-40-56.png" width="668" height="642">
Note: Your Zendesk url will be formatted as https://mysubdomain.zendesk.com. Enter only the "mysubdomain" portion of the url.
5. If prompted, sign in to your Zendesk account and click Allow to authorize this authentication.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403671909140" alt="2021-07-15_16-38-47.png" width="577" height="453">
6. Click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613557524" alt="2021-07-14_13-42-12.png" width="677" height="650">
<h2 id="h_01FAKG4F414N24K0AAFKGQR9XC">View responses in Zendesk</h2>
1. Once connected, any new responses to your videoask will generate a new ticket in Zendesk with the customer's contact information and response data for each step of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403619926804" alt="2021-07-14_16-44-29.png">
This also includes new replies from an existing conversation with a customer in VideoAsk that was started prior to setting up the Zendesk integration. When this happens the ticket will be backdated to the initial response date and will include all interactions in the ticket transcriptions.
Note: If a respondent submitted a response without an email address, the ticket will be associated with an <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Anonymous contact</a> in Zendesk.  
2. Once the first response has been received in Zendesk, two new fields will be created for VideoAsk Contact ID and VideoAsk Form ID. Do not remove or edit these fields.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404215779092" alt="2021-07-26_14-03-55.png">
3. New tickets created in Zendesk from VideoAsk will be assigned the tags videoask and va_form_id&lt;formid&gt;.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404215855380" alt="2021-07-26_14-03-55.png">
If you have included <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> in your videoask, these will also be added as a tag to your Zendesk ticket as va_hidden_&lt;variable-name&gt;:&lt;value&gt;. 
So for example, a variable of #source=facebook used in your videoask will add a tag of va_hidden_source:facebook to any tickets generated from that videoask in Zendesk.
4. The answers to each step will be displayed, including the transcript of any audio or video messages that have been submitted.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403619886484" alt="2021-07-14_16-41-29.png">
5. To view a ticket in VideoAsk, click See full response on VideoAsk.
<h2 id="h_01HNMQ916XP66P9JVAS4E09SK4"><img src="https://videoask.zendesk.com/hc/article_attachments/4403620000404" alt="2021-07-14_16-49-10.png"></h2>
This will show you the videos and responses from this respondent to each step of your videoask via a publicly shareable url:
<img src="https://videoask.zendesk.com/hc/article_attachments/4403620761620" alt="2021-07-14_17-22-44.png">
Note: To access this link, you will need to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">make your videoask public</a>.
<h2 id="h_01FANYE0V25XN0SGA38BCRBK1Z">Reply to video tickets</h2>
In the Zendesk ticket, you have two links that can be used to reply to your videoask tickets.
1. Click Go to conversation on VideoAsk to open your videoask conversation page and view your interaction before replying.
<img src="https://videoask.zendesk.com/hc/article_attachments/6092463078164" alt="image__4_.png">
Then click Reply to start recording.
<img src="https://videoask.zendesk.com/hc/article_attachments/6055615126164" alt="2022-05-04_14-27-12.png">
2. Alternatively, you can open the recording window directly from Zendesk. To do this, click Reply on VideoAsk.
<img src="https://videoask.zendesk.com/hc/article_attachments/6092473516180" alt="image__4_.png">
3. Record your video message. If needed, <a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">use notes</a> to remember what you want to say. When you're happy with your recording, click Yes.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404208280212" alt="2021-07-26_12-32-29.png">
4. Add any desired links or notes in the <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a> and click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404208274836" alt="2021-07-26_12-33-41.png">
5. Once your video or audio reply has been sent to the customer, a note and transcription of your video will appear on the Zendesk ticket conversation.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403620939668" alt="2021-07-14_17-37-12.png">
Note: Transcriptions may take a few minutes to finish processing, so your response in VideoAsk may load before the conversation transcription in Zendesk appears.
<h2 id="h_01FAKG4P39RS9Y0C1F057VZ8BB">Edit the integration</h2>
If you'd like to switch which Zendesk account your videoask is connected to, you can repeat the authentication process by editing the integration in the connect panel.
1. From your VideoAsk account, select your support videoask and click the Connect icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666781851540" alt="2022-11-07_16-01-48.png">
2. Next to the Zendesk integration click Edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403617579924" alt="2021-07-14_13-33-52.png">
3. Update any desired information and click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403614255764" alt="2021-07-14_14-15-56.png" width="593" height="585">
<h2 id="h_01FAKG4WJDRKPTA3050YV2HKK4">Disconnect your videoask</h2>
If you would like to stop sending videoask responses to your Zendesk queue, you can disconnect it at any time. 
1. From your VideoAsk account, select your support videoask and click the Connect icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666781851540" alt="2022-11-07_16-01-48.png">
2. Next to the Zendesk integration click Disconnect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403613741076" alt="2021-07-14_13-33-52.png">
<h2 id="h_01FAP15754KDMH577YV01HBM7F">FAQ</h2>
<h3 id="h_01HNMQ916XR175FDMC0B027H6K">Can I connect more than one videoask to my Zendesk account?</h3>
You sure can! If you're using different videoasks in multiple locations, but would like them to all end up in the same queue, just go through the steps above to connect each videoask to the same Zendesk account.
<h3 id="h_01HNMQ916XMHKHJAKPKM1D9PEB">What if a customer doesn't want to submit a video ticket?</h3>
In VideoAsk the creator must send a video or audio reply, but customers can choose between video, audio, and text.
When using the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">open ended answer type</a> in your support videoask, make sure to enable all three formats (text, audio, and video) to give the widest range of flexibility for different customer preferences.
<h3 id="h_01HNMQ916XJ89214FXJ1GDR7VM">What happens when it's the same customer with different contact information?</h3>
Tickets in Zendesk are tracked by the email address of the contact. If a respondent submits a new response to your videoask with different contact information (ie "Daniel" instead of "Dan"), but the same email address, these tickets will still be grouped within the same contact in Zendesk.
When this happens, a note stating that the user submitted their response with new contact details and the tag va_review_contact_details will be added to the ticket.
<img src="https://videoask.zendesk.com/hc/article_attachments/4404209562260" alt="2021-07-26_13-30-10.png">
Similarly, in VideoAsk this will create a new interaction but with the <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">same contact</a>.
<h3 id="h_01HNMQ916X33CGYRN6ZJ5GMY2P">How can I qualify support tickets?</h3>
If you want customers to provide specific information before submitting a ticket, you can prompt them to answer questions about their problem or experience with a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi step videoask</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4403673371668" alt="2021-07-15_17-43-32.png">
Depending on their answers, you may be able to coach them through the troubleshooting process via video before they even speak to a support agent. For this process, you could create one videoask for the initial point of contact, and if they qualify for troubleshooting before speaking to an agent, <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirect the customer</a> to a second troubleshooting videoask.
If visuals will be helpful for your agents to solve a problem (or to offer support), don't forget to prompt customers to <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">share their screen</a> or record a video of the problem they're experiencing.

Offer video support with Zendesk

When you create a videoask it uses default settings for the <a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_blank" rel="noopener">interface language,</a> font, and colors.
You can customize these settings for each videoask or create your own template by setting up your own <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">default settings</a>!
In this article, we'll look at customizing your videoask's font and colors. If you're looking to customize the text prompts in your videoask, check out how to <a href="https://videoask.zendesk.com/hc/en-us/articles/6391656350996" target="_blank" rel="noopener">customize the text prompts in your videoask</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360041763611" target="_blank" rel="noopener">translate your videoask's text prompts into another language.</a>
<h3>Jump to:</h3>
<a href="#h_01G5J76BE584778M4N125FKXB8" target="_self">Change your videoask font</a>
<a href="#h_01G5J76K9KBNBB7QTJ0YTNPZMJ" target="_self">Change your videoask colors</a>
<h2 id="h_01G5J76BE584778M4N125FKXB8">Change your videoask font</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666342205332" alt="2022-11-07_15-40-49.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250606719508/2022-08-01_15-53-00.png" alt="2022-08-01_15-53-00.png">
3. In the right-hand menu click the dropdown menu to select a font.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061812/2021-03-02_17-35-57.png" alt="2021-03-02_17-35-57.png" width="599" height="519">
4. If you're looking for a specific font, you can search for it instead of scrolling.
<img src="https://videoask.zendesk.com/hc/article_attachments/360088123611/2021-03-02_17-31-59.png" alt="2021-03-02_17-31-59.png" width="597" height="363">
5. Select a font and your settings will automatically save. Check out how they look in the live preview:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088061592/2021-03-02_17-31-39.png" alt="2021-03-02_17-31-39.png">
<h2 id="h_01G5J76K9KBNBB7QTJ0YTNPZMJ">Change your videoask colors</h2>
1. Choose the videoask you want to customize and click Build.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666342205332" alt="2022-11-07_15-40-49.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250635941524/2022-08-01_15-53-00.png" alt="2022-08-01_15-53-00.png">
3. In the right-hand sidebar you can choose the Primary, Secondary, and Background colors of your videoask. Click a color to change it. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064192/2021-03-02_17-57-29.png" alt="2021-03-02_17-57-29.png" width="503" height="513">
Primary color: This will affect the primary elements of your videoask (ie buttons)
Secondary color: This will affect the secondary elements of your videoask (ie confirmation buttons)
Background color: This will change the background color of your videoask answer prompts
Note: Changing these colors will affect every step of your videoask.
4. Choose which colors you want for each part of your videoask by using the color picker or entering the six-symbol hex code.
<img src="https://videoask.zendesk.com/hc/article_attachments/4409155705748/2021-10-26_15-01-32.png" alt="2021-10-26_15-01-32.png" width="525" height="587">
As you select colors, they will automatically update in the live preview so you can see how they look:
<img src="https://videoask.zendesk.com/hc/article_attachments/360088064492/2021-03-02_18-01-05.png" alt="2021-03-02_18-01-05.png">
When you're happy with your settings, you're good to go! Everything will be automatically saved. 🙂
Would you like to use the same colors and font every time you create a new videoask? Learn how to <a href="https://www.videoask.com/help/branding/create-default-videoask-settings" target="_blank" rel="noopener">create default videoask settings</a>.

Customize your videoask

If you're using your video responses for testimonials, marketing, or even a documentary film (it's been known to happen!), then the quality of your responses is crucial. 
While it can be tricky to manage the quality of the video responses you receive, there are a few settings and tips you can use to improve the quality of video footage from your respondents.
If you're looking for more tricks to improve your own videoask recordings, check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">tips and tools for video editing and recording</a>.
Coaching your respondents through some of these steps may be required. 
<h2 id="01H8CHHDVEEZA3SDQG37QZ09DC">1. Switch to Uploaded Recording</h2>
By default, all new videoasks are set to <a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Streamed Recording</a>. This uses webRTC technology to live-stream videos to our servers while they are being recorded.
Similar to the technology used for a Zoom call, the bitrate and resolution are automatically adjusted according to the quality of connection during the recording. This means that the quality of the recording will fluctuate if the connection fluctuates.
Streamed Recording gives a better experience for respondents because they don't have to wait for their video to upload once they have finished recording. It's also designed to be much more versatile for different devices, operating systems, and browsers, so more of your respondents will be able to submit video responses with ease.
Uploaded Recording caches a video on your device until you have finished recording and then saves it upon completion. Uploaded videos will maintain the quality of the video recording when it is saved, regardless of the quality of connection. This holds true unless a respondent has an extremely weak or unstable connection, in which case the browser may time out before the upload is completed.
<a href="https://www.videoask.com/help/video-audio/whats-the-difference-between-an-uploaded-recording-and-a-live-recording" target="_blank" rel="noopener">Switching your videoask setting to Uploaded Recording</a> will guarantee the highest quality (as permitted by the quality of the device's camera) when videos are recorded within VideoAsk. Note that some respondents may have difficulty recording within VideoAsk depending on their device and browser with this setting.
<h2 id="01H8CHHDVE23HW157E6KWEXVPN">2. Record videos outside of VideoAsk and upload </h2>
All respondents have three options when submitting a video response: record a video within VideoAsk, upload a pre-recorded video, or share their screen. 
Depending on their setup, respondents may be able to submit much higher-quality video responses by pre-recording with a DSLR, webcam, or other high-quality camera and uploading the video file to VideoAsk.
Note: Respondents have a 500 MB maximum file size restriction.
💡 Tip: Our recommended video dimensions are HD landscape 1920 x 1080 px.
To make the submission process as quick as possible, the default option is to record a video within VideoAsk. If you would like respondents to use a pre-recorded video, guiding them to the option to upload a video may help them with the process.
<img src="https://videoask.zendesk.com/hc/article_attachments/360078868671" alt="2020-12-07_10-59-58.png" width="605" height="279">
<h2 id="01H8CHHDVERDP702DXJTPDVTEC">3. Connection</h2>
If your videoask is set to Stream Recording and respondents use VideoAsk to record their videos, a strong connection is crucial in our ability to record enough information to give you a high-quality video response.
If you are using Uploaded Recording, respondents can have a weaker connection and still submit high-quality responses, but the upload time will take longer and may run the risk of timing out. 
When using Uploaded Recording, responses to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">multi-step videoasks</a> will queue videos as each step is completed. This means that respondents with a poor connection submitting multiple videos may need to wait at the end of the videoask for all videos to upload before closing their tab or window.  
If you are requesting video testimonials or other video responses where quality is essential, remind your respondents to double-check they have a strong and stable connection before recording.
<h2 id="01H8CHHDVE5A51Y5K6QB7CC42Q">4. Camera</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734411" alt="webcam_vs_computer.png">This perhaps goes without saying, but we can only record the highest quality as allowed by the camera that is used. 
Built-in laptop cameras are generally far inferior to other options, as are the front cameras of a phone as opposed to the back camera. Encouraging and guiding respondents to use the highest quality camera at their disposal will drastically improve the overall quality of the video responses you receive. 
If respondents use an older or lower-quality camera to record, then lighting and connectivity (when using Streamed Recording) become all the more essential.
<h2 id="01H8CHHDVE9B971CCHA2A6RFN0">5. Lighting</h2>
<img src="https://videoask.zendesk.com/hc/article_attachments/360078734851" alt="2020-12-04_15-24-14.png">Lighting makes a huge difference in the quality of recordings! If there is inadequate lighting even the best cameras will struggle to pick up sufficient information for a clear and pleasing image.
Poor lighting can lead to graininess, distortion, and inaccurate colors (not to mention unflattering shots 😬).
To get the best lighting, we recommend:
<ul>
<li>Natural light!!</li>
<li>Avoid any backlighting; neutral and simple backgrounds are the easiest to balance and are less distracting</li>
<li>Supplement natural light with warm-lit lamps as needed</li>
<li>Don't use overhead lights (these will give you the "zombie" look - especially fluorescent lights)</li>
</ul>
<h2 id="01H8CHHDVE1KNPW59X1EFNZ9G6">Continue learning</h2>
Looking to use VideoAsk to collect video testimonials? Watch our <a href="https://www.youtube.com/watch?v=904eELAO2q0" target="_blank" rel="noopener">video podcast</a> for more tips and tricks.
 
<iframe src="https://www.youtube.com/embed/904eELAO2q0" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>

How to manage the quality of your video responses 

Looking to <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">collect contact information</a>, testimonials, or process other types of customer data?
Making sure you get consent before processing or sharing customer data is an essential part of doing business.
While VideoAsk itself is fully <a href="https://www.videoask.com/legal" target="_blank" rel="noopener">GDPR compliant</a>, there are many other privacy considerations to take into account when asking respondents to share feedback, record videos, or leave their contact information.
<h2><img src="https://videoask.zendesk.com/hc/article_attachments/4405057859220" alt="2021-08-11_18-28-11.png"></h2>
To comply with privacy laws and make it really clear to respondents how you will (or will not) be managing their data, you can enable a consent checkbox in your contact forms. When you do so, you'll be able to update the consent text with your own terms and conditions as well as hyperlinking to other resources or reference materials.
You can also add a note to your contact form, which will be visible to respondents. This could be a disclaimer, footnote, fine print, or any extra information necessary to your use case. You can use the note feature in conjunction with the consent checkbox or without enabling the consent checkbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/10085010119956" alt="image_note.png" width="555" height="596">
<h2 id="h_01GFB7HM2CDFW208YA09PD2KFB">Ask for consent on the contact form</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8477357148948" alt="2022-08-10_15-27-56.png">
2. Click the Contact form icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8229759888788" alt="2022-08-01_10-30-40.png">
3. Next to Ask for consent, click the eye icon to enable the consent field.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405059941780" alt="2021-08-11_17-52-44.png">
4. Click the * icon if you want to make your consent checkbox required.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405060069268" alt="2021-08-11_17-58-36.png" width="511" height="740">
5. Then, make sure to Customize the consent text to fit your specific use case. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4405057562132" alt="2021-08-11_18-00-56.png" width="525" height="761">
If you'd like to add a hyperlink to your consent text, you can use the following HTML code:
<pre class="wysiwyg-text-align-left">&lt;a href="YOUR_URL"&gt;LINK TEXT&lt;/a&gt;</pre>
Example: &lt;a href="https://www.videoask.com/legal"&gt;read more here&lt;/a&gt;
6. If you want to add additional text to your contact form, click the eye icon next to Add note to enable the note field.
Note: You can enable the Add note field without enabling the consent checkbox if you wish.
<img src="https://videoask.zendesk.com/hc/article_attachments/10085254823060" alt="mceclip0.png" width="503" height="1087">
7. In the text box below Customize note, add any text to fit your specific use case. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10085832789908" alt="mceclip2.png" width="530" height="314">
8. Now, when someone completes your contact form they'll have the option to give consent to your terms and conditions before proceeding.
<img src="https://videoask.zendesk.com/hc/article_attachments/10086144964500" alt="mceclip3.png">
💡 Pro Tip: You can choose to place your contact form anywhere (or in <a href="https://videoask.zendesk.com/hc/en-us/articles/360056784112" target="_blank" rel="noopener">multiple locations</a>) throughout your videoask flow. We recommend that you collect this information before any steps where respondents can give an answer you'd like to reply to or have consent for. This way, you'll be sure to have consent and avoid <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">"Anonymous"</a> answers to your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/10086199338388" alt="mceclip5.png">
If you'd like to just ask for consent without also collecting contact information, you can do that too! The consent form will appear in the videoask like this (note that in this example, <a href="https://videoask.zendesk.com/hc/en-us/articles/4678395283860" target="_blank" rel="noopener">the contact form prompt has been modified</a>):
<img src="https://videoask.zendesk.com/hc/article_attachments/4405057786260" alt="2021-08-11_18-20-37.png">
If someone does NOT give consent, they will not be able to continue to the next step in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405057791380" alt="2021-08-11_18-21-28.png" width="532" height="190">
Once someone answers your videoask, you'll see a green checkmark next to the contact details in your inbox if the respondent has given consent. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4405060317716" alt="2021-08-11_18-17-20.png" width="616" height="413">
This information will also be visible when you <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export answers to a .csv or .xlsx file</a>. If enabled, the consent field will create a new column in your spreadsheet, and you'll see TRUE marked where consent was given.
<img src="https://videoask.zendesk.com/hc/article_attachments/360067672672" alt="Screen_Shot_2020-09-07_at_12.47.51_PM.png" width="558" height="113">

 Add a consent checkbox to your contact form

You can use variables (previously known as hidden fields) to pass known information in your videoask URL.
Check out the tutorial video below or read on for more details! <iframe src="https://fast.wistia.com/embed/medias/p816g67r32" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
For example, if you already know your respondent's contact details, you don't have to ask them to fill out a contact form.
<a href="https://www.videoask.com/help/tracking/360040307552-use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">Add their contact details to the videoask URL</a> before sending it to your respondent. When your respondent completes the videoask they will not see the <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a>, but their contact details will still be recorded with their response.
<h2 id="h_01HD3ZE3F44C87W5W81PTF7MT6" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360091727371" alt="2021-03-30_18-48-40.png"></h2>
Note: This only applies if consent is not required. If you have <a href="https://www.videoask.com/help/customization/360048783832-add-a-consent-checkbox-to-your-contact-form" target="_blank" rel="noopener">enabled the consent checkbox</a>, known respondents will still see the contact form, but it will autofill with their contact information and they'll be prompted to give consent before continuing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091727411" alt="2021-03-30_19-36-20.png">
Here are some use cases where variables can come in handy:
<ul>
<li>Passing contact information</li>
<li>Adding tracking data for marketing (i.e., lead source)</li>
<li>Identifying respondents by country</li>
</ul>
Variable formatting:
<ul>
<li>Begin variables: #
</li>
<li>Separate multiple variables: &amp;
</li>
<li>Multiple words: separate_words_with_an_underscore
</li>
<li>Phone number + prefix: %2B
</li>
<li>Space: %20
</li>
<li>All variables must be lowercase</li>
</ul>
💡Pro tip: You can add <a href="https://videoask.zendesk.com/hc/en-us/articles/4405766063764" target="_blank" rel="noopener">parameters</a> with variables to your videoask URL. Just make sure to add the parameter first and use the &amp; symbol to add any additional variable to your URL.
Your videoask URL will look something like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/11780735738004" alt="2022-12-13_15-49-09.png">
<h3 id="h_01HD3ZE3F4PQ8ZY44MDRA870C3">Jump to:</h3>
<a href="#h_01FXSJZ4519DZGV5CMN3M7KR8D" target="_self">Add variables to your videoask</a>
<a href="#h_01HD3ZHT5Y2ATTEHMA6WSB1FRW">Remove variables from your videoask</a>
<a href="#h_01FDF09CJ12WH3FASQ6332GCAA" target="_self">Use custom variables</a>
<a href="#h_01FDEZQ5HPX7A3MP4GP9176A5D" target="_self">Use variables to pass contact information from one videoask to another</a>
 
<h2 id="h_01FXSJZ4519DZGV5CMN3M7KR8D">Add variables to your videoask</h2>
1. Log in to your VideoAsk account and select the videoask you want to add variables to. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249540719508" alt="mceclip0.png" width="400" height="184">
2. Click Add variables next to the videoask link.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249660576660" alt="mceclip1.png" width="608" height="474">
3. Click a variable to add it to your URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249704050196" alt="mceclip2.png" width="490" height="384">
4. You'll now see the variable at the end of your videoask URL starting with the # sign.
Note that the variable contains a placeholder (XXXX) for the information that you want to track. Before <a href="https://www.videoask.com/help/embed/360036300731-sharing-embedding-your-videoasks" target="_blank" rel="noopener">sharing your videoask link</a>, be sure to replace the placeholder with the appropriate data. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13249719830292" alt="mceclip3.png">
5. To add another variable, click Add variables again and select from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249720984852" alt="mceclip4.png" width="523" height="404">
6. When finished, click Copy.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249818382996" alt="mceclip6.png" width="553" height="425">
7. Paste the link and update the placeholder information. Send the updated link to your known respondent and watch the magic happen!
<img src="https://videoask.zendesk.com/hc/article_attachments/360091731392" alt="2021-03-30_19-21-34.png">
Note: Adding or removing variables to your URL in VideoAsk will not automatically update the link elsewhere. If you want to update the variables of a URL, you'll need to do so manually.
<h2 id="h_01HD3ZHT5Y2ATTEHMA6WSB1FRW" class="wysiwyg-text-align-left">Remove variables from your videoask</h2>
1. Log in to your VideoAsk account and select the videoask you want to remove variables from. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249540719508" alt="mceclip0.png" width="400" height="184">
2. Click Add variables next to the videoask link.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249660576660" alt="mceclip1.png" width="608" height="474">
3. Click the trash can icon next to the variable you want to remove.
<img src="https://videoask.zendesk.com/hc/article_attachments/20163767815700" width="581" height="445">
4. Your videoask URL will be updated to reflect the changes.
Note: Adding or removing variables to your URL in VideoAsk will not automatically update the link elsewhere. If you want to update the variables of a URL, you'll need to do so manually.
<h2 id="01HD3ZJ0CM496V48F6ZHZRRJ92">Use custom variables</h2>
If you are on a paid plan, you can also create custom variables to track just about anything! Any information collected using custom variables will be included in the .csv or .xlsx file when you <a href="https://www.videoask.com/help/tracking/360049684632-export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export response data</a>.
1. Click Add variables.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249825946260" alt="mceclip7.png" width="555" height="428">
2. Select Add custom variable.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249828047764" alt="mceclip8.png" width="554" height="435">
3. Type the name of your variable and click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249882477076" alt="mceclip9.png" width="473" height="295">
Note: Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 
4. That's it! Now you'll see your custom variable at the end of the URL. Make sure to replace the placeholder information (XXXX) before sharing and you're good to go.
<img src="https://videoask.zendesk.com/hc/article_attachments/13249915905556" alt="mceclip10.png" width="685" height="173">
Note: You can also add variables to an embedded videoask, just replace the URL in the embed code with your updated URL that includes your variable. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406755012244" alt="2021-09-13_10-24-27.png" width="361" height="406">
5. Now when your contact responds to your videoask with variables, their contact information and any additional tracking information will display with their response.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091728231" alt="2021-03-30_19-37-46.png" width="572" height="559">
<h2 id="h_01FDEZQ5HPX7A3MP4GP9176A5D">Use variables to pass contact information from one videoask to another</h2>
Do you want to <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirect respondents from one videoask to another</a>, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  
Using URL redirect variables, you'll need to match the contact fields of each videoask through these steps:
1. Copy the share URL of your second videoask (the one you want to redirect to).
<img src="https://videoask.zendesk.com/hc/article_attachments/16765225991316" alt="mceclip0.png" width="610" height="477">
2. In your first videoask, make sure a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> is enabled for at least one of the steps.
<img src="https://videoask.zendesk.com/hc/article_attachments/16765225995668" alt="2021-03-29_17-05-06.png" width="424" height="773">
3. In the Redirect to URL field, paste the link to your second videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/16765240400020" alt="2021-03-29_17-07-10.png" width="423" height="760">
4. At the end of the URL, type #contact_name= 
<img src="https://videoask.zendesk.com/hc/article_attachments/16765240402068" alt="2021-03-29_17-23-43.png" width="424" height="531">
5. Type an @ symbol and select Contact name from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/16765225999892" alt="2021-03-29_17-21-30.png" width="441" height="559">
6. After the Contact name variable, type &amp;contact_email=
<img src="https://videoask.zendesk.com/hc/article_attachments/16765226000788" alt="2021-03-29_17-25-10.png" width="444" height="554">
7. Type an @ symbol and select Contact email from the list.
<img src="https://videoask.zendesk.com/hc/article_attachments/16765226002708" alt="2021-03-29_17-26-18.png" width="447" height="570">
8. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/16765226003348" alt="2021-03-29_17-26-49.png" width="449" height="565">
That's it! Now when the contact information is entered into the first videoask...
<img src="https://videoask.zendesk.com/hc/article_attachments/16765226004500" alt="2021-03-29_17-28-33.png">
...it'll end up in the second! 🤗
<img src="https://videoask.zendesk.com/hc/article_attachments/16765240407316" alt="2021-03-29_17-28-59.png">
Note: When using multiple redirects in your workflow with contact variables–for example, redirecting from a first videoask to a second videoask, and from the second videoask to another URL– it's important to enable the contact form in your second videoask. This will allow you to add contact variables when setting up the next redirect.
Don't worry, respondents won't have to fill out the same contact form twice (they won’t actually see the contact form in the second videoask). Just make sure to set the contact form fields as required in the first videoask.
However, if there are additional contact details you want to collect in the second videoask, the contact form will appear for respondents to fill in the additional information.

How to use variables

Just like a file cabinet neatly stores your papers in folders, VideoAsk does the same for your videoasks. You can shuffle them between folders to suit your needs by following the simple steps below.
<a href="https://videoask.zendesk.com/hc/en-us/articles/360053462811" target="_blank" rel="noopener noreferrer">Learn more about managing your folders and folder permissions.</a>
1. From your VideoAsk account, choose the folder where your videoask is currently located. If you haven't ever selected a folder for your videoask, it will be located in the Default folder.
<img src="https://videoask.zendesk.com/hc/article_attachments/19931518046228">
2. Click the three vertical dots (⋮) on the videoask you want to move, and select Move to folder.
<img src="https://videoask.zendesk.com/hc/article_attachments/19931543153428">
3. Select the folder where you want to move your videoask to.
<img src="https://videoask.zendesk.com/hc/article_attachments/19931584741012" width="611" height="526">
4. And that's it! You'll find the videoask in the new folder you selected.

Move a videoask to another folder

There's a quick and easy solution for this! You can add a simple parameter to the end of your videoask URL to change the layout of your videoask from a split-screen view to a full-screen view (also sometimes referred to as mobile-view layout).
Here is an example of a videoask in full-screen view:
<img src="https://videoask.zendesk.com/hc/article_attachments/9466479644564/2022-09-20_11-40-16.png" alt="2022-09-20_11-40-16.png">
Here is an example of the same videoask in split-screen view:
<img src="https://videoask.zendesk.com/hc/article_attachments/9466484979476/2022-09-20_11-44-04.png" alt="2022-09-20_11-44-04.png">
By default, your videoask will display at 100% of the page width. There is a breakpoint built in at 1023 pixels that determines the layout of a videoask. If fewer than 1024 pixels are allowed by the screen width, then a videoask will switch from split-screen view (with buttons displayed to the right of the video) to full-screen view (with buttons overlaid on the video).
If you want to force the full-screen view (regardless of the screen width) you can do so by adding the following parameter to the very end of your videoask URL:
<pre class="wysiwyg-text-align-center">?fullscreen</pre>
Here's an example image of a videoask without the ?fullscreen parameter added to the URL (note the buttons displayed to the right of the video):
<img src="https://videoask.zendesk.com/hc/article_attachments/4405841364500/2021-08-26_15-57-31.png" alt="2021-08-26_15-57-31.png">
And here's the same videoask with the ?fullscreen parameter added to the end of the URL (note that the buttons are now stacked on top of the video):
<img src="https://videoask.zendesk.com/hc/article_attachments/6014760862484/2022-05-03_13-12-07.png" alt="2022-05-03_13-12-07.png">
Note: If you're embedding the videoask on a web page, make sure to add the parameter at the end of the videoask URL in the embed code, like this:
<a href="https://videoask.zendesk.com/hc/en-us/articles/4405766063764" target="_blank" rel="noopener"><img src="https://videoask.zendesk.com/hc/article_attachments/9031258118420/2022-09-02_16-24-27.png" alt="2022-09-02_16-24-27.png"></a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">Find out more about embedding your videoask</a>.
💡 Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/4405766063764" target="_blank" rel="noopener">Check out this article for more ways to customize your videoasks using parameters.</a>

How can I change the layout of my videoask from split screen to full screen?

Import respondents' contact details from typeform submissions to your VideoAsk contact list in just a few clicks. 
If you've captured leads with a typeform, you can import respondents' contact details to VideoAsk to spark asynchronous video conversations and drive more conversions and sales.
💡Tip: You can also <a href="https://videoask.zendesk.com/hc/en-us/articles/360059326091" target="_blank" rel="noopener">manually add contacts to your VideoAsk contacts list</a>.
New to Typeform or VideoAsk? Check out these articles:
<a href="https://www.typeform.com/help/a/my-first-typeform-360053660271/" target="_blank" rel="noopener">How to create your first typeform</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">How to create your first videoask</a>
Note: Currently, it's only possible to import names and email addresses from Typeform to VideoAsk. If you're looking to import other contact details, <a href="https://www.typeform.com/help/a/create-video-ask-contacts-from-a-new-typeform-entry-with-zapier-4415827237140/" target="_blank" rel="noopener">check out this article about creating contacts in VideoAsk from typeform entries using Zapier</a>.
⚠️ Important: Your typeform must contain an <a href="https://www.typeform.com/help/a/question-types-360051789692/" target="_blank" rel="noopener">Email question type </a>or the <a href="https://www.typeform.com/help/a/contact-info-question-type-9119710612116/?attribution_user_id=024dfb4e-5c48-484c-b734-23ba60aa2bd6" target="_blank" rel="noopener">Contact Info question type.</a> You must select these question types when mapping contacts from Typeform to VideoAsk for the import to work successfully.
1. From your VideoAsk account, go to Contacts.
<img src="https://videoask.zendesk.com/hc/article_attachments/9876227500436" alt="2022-10-05_15-37-15.png">
2. Select Add.
<img src="https://videoask.zendesk.com/hc/article_attachments/9876448275604" alt="2022-10-05_15-47-10.png">
3. Click Import contacts from Typeform.
<img src="https://videoask.zendesk.com/hc/article_attachments/9876333708948" alt="2022-10-05_15-44-37.png" width="547" height="406">
4. Give VideoAsk access to your Typeform account by clicking Accept in the dialog that appears. 
<img src="https://videoask.zendesk.com/hc/article_attachments/6154769547156" alt="2022-05-09_16-30-22.png" width="457" height="654">
Note: If you're not currently logged into your Typeform account, you'll be prompted to log in before granting access to VideoAsk.
5. Scroll down and select the typeform you'd like to import contacts from. 
<img src="https://videoask.zendesk.com/hc/article_attachments/6154869761172" alt="2022-05-09_16-37-35.png" width="485" height="575">
6. Map the corresponding fields from Typeform to VideoAsk (it's currently only possible to map name and email fields). 
You can also use the search bar to search for the question in your typeform.
<img src="https://videoask.zendesk.com/hc/article_attachments/6154951491988" alt="2022-05-09_16-40-05__1_.gif">
⚠️ Important: Your typeform must contain an <a href="https://www.typeform.com/help/a/question-types-360051789692/" target="_blank" rel="noopener">email question type </a>or the<a href="https://www.typeform.com/help/a/contact-info-question-type-9119710612116/?attribution_user_id=024dfb4e-5c48-484c-b734-23ba60aa2bd6" target="_blank" rel="noopener"> Contact Info question type </a>and you must include these in the mapping for the import to work successfully.
7. Click Import.
<img src="https://videoask.zendesk.com/hc/article_attachments/6154978635412" alt="2022-05-09_16-42-23.png" width="457" height="483">
Note: If an email address already exists in your VideoAsk contact list, it won't be imported from Typeform (to avoid duplications). However, if it's missing a name in your VideoAsk account, and this information has been completed in your typeform, we'll add it to the contact in VideoAsk.
8. A message will tell you how many contacts have been imported. Click Ok.
<img src="https://videoask.zendesk.com/hc/article_attachments/6472377015828" alt="2022-05-23_10-23-25.png" width="459" height="335">
9. That's it! The emails and names collected in your typeform responses have been imported to your VideoAsk account as new contacts. From there, you can follow up with them via a <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">direct video message</a>.
Looking for more ways to link VideoAsk and Typeform? Check out these articles:
<a href="https://videoask.zendesk.com/hc/en-us/articles/360055962351" target="_blank" rel="noopener">Connect a typeform to a videoask </a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360048038432" target="_blank" rel="noopener">Connect 2 typeforms with a videoask</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4406454737300" target="_blank" rel="noopener">Embed your videoask in a typeform</a>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4406426847124" target="_blank" rel="noopener">Embed a videoask response in a typeform</a>

Import contact details from Typeform to VideoAsk

Add a widget or embed videoasks in any page on your <a href="https://www.wix.com/" target="_blank" rel="noopener">Wix</a> site. Visitors will be able to view and respond to your videoasks directly on your site without having to leave the page.
By default, embedding in a Wix site creates an iframe around your videoask that prevents Wix from accessing the camera and microphone permissions. This means that respondents viewing your embedded videoask are redirected to a new tab or browser to respond.
However, by adding a little extra code, you can make sure your videoask opens within your Wix page, so you don’t have to worry about diverting traffic away from your site! Read on for a step-by-step guide on how to embed in your Wix site, or take a peek in our <a href="https://community.typeform.com/videoask-guides-20/videoask-embeds-101-wix-5472" target="_blank" rel="noopener">VideoAsk Community 🗣 for a video walk-through</a>.
In the following steps, you’ll learn how to:
<ul>
<li>Embed your videoask.</li>
<li>Add custom code to grant permissions.</li>
</ul>
⚠️ Important: To add the custom code to your site, you'll need a paid Wix account.
You can embed an iframe with a free Wix account but you won't be able to add the custom code. Respondents will see a single reply button and when clicked, they'll be redirected to a new tab or browser to respond.
<h3 id="h_01HCJV11QZKK1CP55EB6QJHJ56">Jump to:</h3>
<a href="#h_01FV36YHQ8P6PE8YHFVC9SF6MQ" target="_self">Embed an iframe</a>
<a href="#h_01FV36YVRPAMNA05K092B1XYTZ" target="_self">Embed a widget</a>
<h2 id="h_01FV36YHQ8P6PE8YHFVC9SF6MQ">Embed an iframe</h2>
1. From your VideoAsk account, select the videoask you’d like to <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">embed as an iframe</a> and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666368296596" alt="2022-11-07_15-43-50.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13160279161748" alt="mceclip0.png" width="561" height="436">
3. Make sure the dropdown is set to Iframe and click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13164325867412" alt="mceclip0.png" width="593" height="381">
4. Head over to your Wix account and click the + icon in the website editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418416443668" alt="wix03.png" width="601" height="244">
5. Select Embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418403325716" alt="wix04.png" width="506" height="380">
6. Select Embed a site.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418408996884" alt="wix05.png" width="504" height="372">
7. Drag and drop the iframe where you’d like your embed in your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418409040148" alt="wix06.gif" width="559" height="225">
8. Click Enter Website Address.
<img src="https://videoask.zendesk.com/hc/article_attachments/4621402777236" alt="wix07.png" width="391" height="303">
9. Select Code.
<img src="https://videoask.zendesk.com/hc/article_attachments/5433948221844" alt="wix09.png" width="534" height="229">
Note: You can also embed an iframe with the videoask URL by selecting Website Address. 
When you embed with the videoask URL instead of the embed code, you'll see an iframe with square corners instead of rounded corners. 
10. Paste the iframe embed code you've copied from step 3 in the Add your code here (HTTPS only): field.
<img src="https://videoask.zendesk.com/hc/article_attachments/5433636533908" alt="wix10.png" width="515" height="537">
11. Click Update and then Publish to make your changes live on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/5434153257620" alt="wix10.png" width="532" height="554">
12. Your videoask is now embedded in your site. Currently, it only has the single reply button (as shown in the image below). When respondents click Reply, they’ll be redirected to a new tab or browser to respond to your videoask.
However, you can add some <a href="https://support.wix.com/en/article/embedding-custom-code-to-your-site" target="_blank" rel="noopener">custom code</a> to make sure your videoask displays the <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer prompts</a> on your embedded videoask. This will allow respondents to interact with your videoask directly on the page. 
<img src="https://videoask.zendesk.com/hc/article_attachments/5434400800532" alt="wix11a.png" width="253" height="297">
Go back to your main Dashboard in your Wix account and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418416994196" alt="wix11b.png" width="780" height="253">
13. Scroll down to the Advanced section and click Custom code.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418409687956" alt="wix12.png" width="772" height="150">
14. Click + Add Custom Code.
<img src="https://videoask.zendesk.com/hc/article_attachments/4418404027412" alt="wix13.png" width="543" height="242">
15. Copy the code below and paste it in the Paste the code snippet here field. This code will allow Wix to view the camera and microphone permissions needed for your respondents to interact with your videoask directly on your site.
<code>&lt;script&gt; 
 function addPermissions (iframe) { 
 const ALLOW_PERMISSIONS = 'camera *; microphone *; autoplay *; encrypted-media
 *; fullscreen *; display-capture *;' 
 if (iframe.allow === ALLOW_PERMISSIONS) { 
 return 
 } 
 iframe.setAttribute('allow', ALLOW_PERMISSIONS) 
 iframe.allow = ALLOW_PERMISSIONS 
 iframe.src = iframe.src 
 } 
 document.querySelectorAll('iframe').forEach(addPermissions) 
 const observer = new MutationObserver(function (mutationsList, observer) { 
 for(let mutation of mutationsList) { 
 if (mutation.addedNodes &amp;&amp; mutation.addedNodes.length) { 
 for (let node of mutation.addedNodes) { 
 if (node.querySelectorAll) { 
 node.querySelectorAll('iframe').forEach(addPermissions) 
 } 
 } 
 } 
 } 
 }) 
 observer.observe(document.body, { attributes: false, childList: true, subtree:
 true }) 
 &lt;/script&gt;</code>
<img src="https://videoask.zendesk.com/hc/article_attachments/5501406178964" alt="wix14.png" width="517" height="657">
16. Enter a Name for the code. Then select All pages and Body - end for which pages and where to add the custom code.
<img src="https://videoask.zendesk.com/hc/article_attachments/5500807062292" alt="wix15.png" width="527" height="674">
17. Then click Apply and you’re all set! Respondents can now view and interact with your videoask directly on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/5500959254676" alt="wix16.png" width="524" height="670">
<h2 id="h_01FV36YVRPAMNA05K092B1XYTZ" class="wysiwyg-text-align-left">Embed a widget</h2>
Note: A paid Wix account is needed to embed a widget.
1. From your VideoAsk account, select the videoask you’d like to <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">embed as a widget</a> and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666368296596" alt="2022-11-07_15-43-50.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13160279161748" alt="mceclip0.png" width="561" height="436">
3. Choose Widget from the dropdown.
<img src="https://videoask.zendesk.com/hc/article_attachments/13160338632212" alt="mceclip2.png" width="574" height="369">
4. Add any Overlaying text and choose the widget style, color, and position. If you want to allow users to dismiss your widget, toggle on the Make widget dismissable option. Then, click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13160381126804" alt="mceclip3.png" width="586" height="379">
5. Head over to your Wix Dashboard and click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/4620360141204" alt="wix22.png">
6. Scroll down to the Advanced section and click Custom code.
<img src="https://videoask.zendesk.com/hc/article_attachments/4620646110740" alt="wix23.png">
7. Click + Add Custom Code.
<img src="https://videoask.zendesk.com/hc/article_attachments/4620694848660" alt="wix24.png" width="563" height="251">
8. Paste the widget code you've copied from step 4 in the Paste the code snippet here field. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4620864576404" alt="wix25.png" width="464" height="573">
9. Next, copy the code below and paste it after the widget code in the Paste the code snippet here field. This code will allow Wix to view the camera and microphone permissions needed for your respondents to interact with your videoask directly on your site. 
<code>
 &lt;script&gt; 
 let widget = null; 
 function handlePageView() { 
 if (window.videoask_pages.indexOf(window.location.pathname) !== -1) { 
 if (widget) return; 
 window.videoask.loadEmbed(window.videoask_config).then(function (el) { 
 widget = el; 
 }); 
 } else if (widget &amp;&amp; document.body &amp;&amp; document.body.contains(widget))
 { 
 document.body.removeChild(widget); 
 widget = null; 
 } 
 } 
 function locationChecker() { 
 var previousPathname = window.location.pathname; 
 setInterval(function () { 
 if (previousPathname !== window.location.pathname) { 
 previousPathname = window.location.pathname; 
 handlePageView(); 
 } 
 }, 500); 
 } 
 handlePageView(); 
 locationChecker(); 
 &lt;/script&gt;</code>
<img src="https://videoask.zendesk.com/hc/article_attachments/4621623619860" alt="wix26.gif">
10. Enter a Name for the code. Then select which pages you'd like to embed your widget on and select Body-end for where to place the code in.
<img src="https://videoask.zendesk.com/hc/article_attachments/4621124266516" alt="wix27.png" width="450" height="621">
11. Then click Apply and you're all set! Respondents can now view and interact with your widget directly on your site.
<img src="https://videoask.zendesk.com/hc/article_attachments/4621347147412" alt="wix28.png" width="454" height="627">

Embed a videoask in your Wix site

Almost shot the perfect video but sneezed in the last second? Or maybe you weren't looking directly into the camera when you started recording? 
No worries, you can quickly trim down your video footage from within your VideoAsk account. 🎉
<h3>Jump to:</h3>
<a href="#h_01FCX49HVVC58AJYGK75B72MET" target="_self">Trim a video</a>
<a href="#h_01FCX49TFG0HKVD5X6YF0NAC3H" target="_self">Retrieve your original video</a>
<a href="#h_01FD9YVRG6KEJ8BPXPJ3M8K06N" target="_self">FAQ</a>
<h2 id="h_01FCX49HVVC58AJYGK75B72MET">Trim a video</h2>
VideoAsk allows you to trim the beginning and end of your videos. If you're hoping to cut a middle section out of your video footage or otherwise edit your video, you'll need to use an external video editing tool.
Note: Be aware that trimming reprocesses your entire video and counts towards your<a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener"> processing minutes limit</a>. 
1. Log in to your VideoAsk account and select the videoask that you want to edit. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478317272596" alt="2022-08-10_16-11-31.png">
2. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478319624596" alt="2022-08-10_16-12-24.png">
3. Go to the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478359536404" alt="2022-08-10_16-14-03.png">
4. Click the Trim video icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405321894036" alt="2021-08-17_13-49-09.png">
5. Drag the &lt; &gt; arrows at the beginning and end of your video footage so what's left in between them is the footage you want to keep.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405084954388" alt="2021-08-12_13-37-33.png" width="386" height="470">
6. Check you're happy with the video trim by playing it back in the builder preview.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405103543188" alt="2021-08-12_13-39-19.png" width="702" height="383">
7. When everything looks good, click Trim.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405092944404" alt="2021-08-12_13-40-39.png" width="386" height="478">
8. Confirm by clicking OK.
<img src="https://videoask.zendesk.com/hc/article_attachments/7418260766868" alt="2022-06-29_14-02-17.png" width="461" height="307">
9. Click Done when trimming is complete.
<img src="https://videoask.zendesk.com/hc/article_attachments/7418463323284" alt="2022-06-29_14-08-11.png" width="445" height="187">
Note: To use the video trimming feature, your video footage must be over 5 seconds long. 
<h2 id="h_01FCX49TFG0HKVD5X6YF0NAC3H">Retrieve your original video</h2>
If you accidentally trim off a bit more than planned, you can easily retrieve your original video.
1. Click the Replace video icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405085068180" alt="2021-08-12_13-43-57.png" width="486" height="447">
2. Select Library from the <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">video footage source</a> to access your <a href="https://videoask.zendesk.com/hc/en-us/articles/360057106172" target="_blank" rel="noopener">media library</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405085074580" alt="2021-08-12_13-46-46.png" width="488" height="366">
3. Select your original video...
<img src="https://videoask.zendesk.com/hc/article_attachments/8478419479188" alt="2022-08-10_16-17-01.png">
4. ...then click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478420522516" alt="2022-08-10_16-17-01.png">
Tip: You can use the search bar to find your original video based on keywords from the transcription.
And that's it! Everything should be back to how it was before you got the scissors out! ✂️
<h2 id="h_01FD9YVRG6KEJ8BPXPJ3M8K06N">FAQ</h2>
Can I delete a frame from the middle of a video?
No. Not from within your VideoAsk account. If you want to cut middle sections out of a video we suggest <a href="https://videoask.zendesk.com/hc/en-us/articles/360049780191" target="_blank" rel="noopener">downloading your video</a>, making any edits in an external video editing tool and <a href="https://www.videoask.com/help/video-audio/360057106172-manage-your-media-library#h_01FCNZYV4M0GMARDW65WRFWTCX">re-uploading your video to your media library</a>, or exporting it via our <a href="https://videoask.zendesk.com/hc/en-us/articles/360057104492" target="_blank" rel="noopener">integration with Descript</a>.
Help! I trimmed too much of my video. Can I get the original one back?
Sure thing, you can easily <a href="#h_01FCX49TFG0HKVD5X6YF0NAC3H" target="_self">retrieve your original video.</a>
The video quality looks lower on the trimmed version. What's happened?
When we trim the video we have to re-keyframe it. This means that some transcoding takes place which can occasionally affect the video quality - if this happens you can always <a href="#h_01FCX49TFG0HKVD5X6YF0NAC3H" target="_self">retrieve your original video</a>.

Trim a video

Are you building a complex flow with <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Logic</a> and want to display a contact form in different branches of your videoask? Use multiple contact forms in your flow to prompt respondents to leave their contact details at just the right moment for them.
By default, your videoask has a single contact form that can be enabled to <a href="https://www.videoask.com/help/how-it-works/collect-contact-details-from-your-respondents" target="_blank" rel="noopener">collect contact details</a> from your respondents and can be placed after any step of your videoask. 
Steps with the contact form enabled will display a contact form icon in the videoask editor: 
<img src="https://videoask.zendesk.com/hc/article_attachments/8258992584980" alt="2022-08-02_11-19-01.png">
If you're using <a href="https://www.videoask.com/help/customization/how-to-use-conditional-logic" target="_blank" rel="noopener">conditional logic</a>, you may want to display the contact form after steps that are dependent on a respondent's answers. To do this, enable the contact form after multiple steps in your videoask flow.
<h2>Enable multiple contact forms</h2>
You have two methods to manage where respondents see your contact form: from the contact form editor and in the settings of each step of your videoask. Both options are located within the videoask builder.
<h3>Manage form placement from the contact form editor</h3>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/8478216672404" alt="2022-08-10_16-06-30.png">
2. Click the Contact form icon to open the contact form editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/8259029923604" alt="2022-08-02_11-20-50.png">
3. Click the arrow next to Collect after step... to open the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405052044948" alt="2021-08-11_12-53-37.png">
4. Select after which steps you want to display the contact form.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405036293396" alt="2021-08-11_12-55-07.png" width="489" height="812">
<h2>Manage form placement from the step editor</h2>
1. Click Build to open the videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478216672404" alt="2022-08-10_16-06-30.png">
2. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/8259032489108" alt="2022-08-02_11-22-29.png">
3. Toggle Collect contact details on this step on or off.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405036589844" alt="2021-08-11_13-03-15.png">
Rinse and repeat for each step of your videoask where you'd like to enable the contact form.
Your settings will autosave and respondents will now see a contact form for whichever route they take through your videoask.
When you review the entire flow in the builder, the contact form icon will appear on the steps where it has been enabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/8259075901332" alt="2022-08-02_11-24-52.png">
Note: The same contact form will display regardless of where or how many times it is displayed. 
Not sure where the right placement is for your contact form? Take a look at your <a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">drop-off analysis</a> to understand how far respondents are advancing in your videoask.

Display multiple contact forms

Your videoask will automatically grab a thumbnail image within the first 3 seconds of your video recording to use as a meta image when sharing your videoask on social media, email, or text message.
If you're anything like us, however, those default thumbnails can sometimes be a little unflattering. 😅
<img src="https://videoask.zendesk.com/hc/article_attachments/360070526312/Group_180.png" alt="Group_180.png" width="614" height="178">
If your thumbnail image isn't showing you at your best, you can easily choose another. You can do this in the builder settings of your account or in the share panel before sharing your videoask on social media.
<h2>Change your thumbnail in the builder settings</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10692966281364" alt="2022-11-08_14-38-17.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10267853203988" alt="2022-10-21_15-35-14.png">
3. Choose the Thumbnail tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408509251860/2021-10-14_15-42-46.png" alt="2021-10-14_15-42-46.png" width="450" height="875">
4. Select your desired thumbnail.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408502131988/2021-10-14_15-50-10.png" alt="2021-10-14_15-50-10.png" width="451" height="805">
Note: Thumbnails take a few seconds to load as your video is scanned to get the best shots.
5. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4408509318932/2021-10-14_15-50-10.png" alt="2021-10-14_15-50-10.png" width="450" height="803">
That's it! Now, anywhere you share your videoask, this image will appear as the thumbnail. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/360070527972/Screen_Shot_2020-09-28_at_4.19.48_PM.png" alt="Screen_Shot_2020-09-28_at_4.19.48_PM.png" width="463" height="191">
Note: If you have already added your videoask to <a href="https://videoask.zendesk.com/hc/en-us/articles/4410122194708" target="_blank" rel="noopener">social media sites</a> but have subsequently changed your thumbnail in VideoAsk, you may need to clear your image cache on the platform where you are sharing your videoask in order for the updated thumbnail to display correctly. 
<h2 class="wysiwyg-text-align-left">Change your thumbnail in the share panel (before sharing on social media)</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Share &amp; Embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/13190184835860" alt="mceclip0.png">
2. Click Share on social media.
<img src="https://videoask.zendesk.com/hc/article_attachments/13190256348820" alt="mceclip2.png" width="552" height="426">
3. Choose your favorite thumbnail.
<img src="https://videoask.zendesk.com/hc/article_attachments/13190259502740" alt="mceclip3.png" width="567" height="354">
4. Go ahead and share your videoask on your favorite social media platform.
<img src="https://videoask.zendesk.com/hc/article_attachments/13190319907860" alt="mceclip4.png" width="585" height="363">
Now, anywhere you share your videoask, this image will appear as the thumbnail. 🎉
<img src="https://videoask.zendesk.com/hc/article_attachments/13190387398292" alt="mceclip5.png" width="325" height="381">
Note: If you have already added your videoask to <a href="https://videoask.zendesk.com/hc/en-us/articles/4410122194708" target="_blank" rel="noopener">social media sites</a> but have subsequently changed your thumbnail in VideoAsk, you may need to clear your image cache on the platform where you are sharing your videoask in order for the updated thumbnail to display correctly.

Choose your videoask thumbnail

If a respondent doesn't leave their contact details when responding to your videoask, their responses will appear in your videoask inbox as "Anonymous" and you won't be able to reply to them. 😢
Here, we'll take a look at why this happens, how you can minimize these anonymous responses, and how to add contact details to an Anonymous response if you recognize the respondent. Scroll through the full article or click on the links below to jump to the most relevant section. 
<h3 id="h_01HDK2AZETRR1MZ889H977A0BV" class="wysiwyg-text-align-left">Jump to:</h3>
<a href="#h_01G9PRYBEJYJFBNXBBE8MF5Q8X" target="_self">Why am I receiving "Anonymous" responses?</a>
<a href="#h_01G9PRYKGA798D903MN7PQ7AQV" target="_self">Minimize the number of Anonymous responses</a>
<a href="#h_01G9PRYT7YM70WJTG7204QTXPW" target="_self">How to make contact form fields required</a>
<a href="#h_01G9PTQQ1264EN1WR30A97T7DE" target="_self">Add contact details to a Anonymous response</a>
💡 Tip: You can <a href="https://videoask.zendesk.com/hc/en-us/articles/20327277446036" target="_blank" rel="noopener noreferrer">turn off email notifications for anonymous responses</a> if you want to concentrate on respondents who have left their contact details. 
<h2 id="h_01G9PRYBEJYJFBNXBBE8MF5Q8X">Why am I receiving "Anonymous " responses?</h2>
When you create a videoask, you have the option to <a href="https://www.videoask.com/help/collect-contact-details-from-your-respondents" target="_self">collect contact details</a> from your respondents. You can make this a required step, or allow your respondents to choose whether to leave their details.
If you don't enable the contact form, then all respondents to your videoask will appear as "Anonymous", because we have no other way to identify them. 🙂
A VideoAsk inbox with the contact form disabled:
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524834324" alt="2023-06-12_11-38-32.png">
If you've enabled the contact form but you're still seeing a lot of Anonymous responses, this is because the respondent chose not to leave any contact information.
In this situation, the respondent can still submit a text, audio, or video response (providing you didn't make contact form fields required) but they will appear as Anonymous in your inbox and the Reply button will be deactivated.
If you've made the contact form fields required, respondents can still submit answers to any steps that come before the contact form, and these responses will appear as an Anonymous response in your inbox.
A VideoAsk inbox with the contact form enabled, but with some responses without contact details:
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524836500" alt="2023-06-12_12-12-52.png">
Keep in mind that VideoAsk works differently than some traditional online forms. In VideoAsk, there's no final "submit" button that sends all answers to the server at once.
Instead, when a respondent interacts with your videoask, their answers are sent to the server upon completion of each step, rather than all at once at the end.
This means that you'll still receive answers in your inbox even if the respondent didn't answer every single step (resulting in incomplete Anonymous responses).
For example, let's say we've created a 3-step videoask with our required contact form placed after step 2: our respondents can answer steps 1 and 2 of our videoask and their answers will be sent to our videoask inbox after each submission.
However, if they choose not to complete their contact details after step 2 and close their browser, we'll have no way of capturing their contact information and they'll appear as Anonymous in our inbox. They won't be able to progress to step 3 of our videoask and we won't be able to reply to them.
<h2 id="h_01G9PRYKGA798D903MN7PQ7AQV" class="wysiwyg-text-align-left">Minimize the number of Anonymous responses </h2>
There's no way to guarantee people will want to give out their contact details. However, here are a few suggestions that can help:
<ul>
<li class="wysiwyg-text-align-left">Add a step explaining why you are collecting contact information and how you'll use it.</li>
<li class="wysiwyg-text-align-left">Enable a <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">consent checkbox.</a>
</li>
<li>Experiment with <a href="https://www.videoask.com/help/choose-when-people-see-your-contact-form" target="_blank" rel="noopener">where the contact form is placed</a> in your videoask, so respondents aren't immediately asked to give their contact details on the first step of your videoask before interacting or engaging.</li>
<li class="wysiwyg-text-align-left">Make contact form fields required.</li>
</ul>
<h2 id="h_01G9PRYT7YM70WJTG7204QTXPW">How to make contact form fields required</h2>
1. From your VideoAsk account, click Build to open the builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524837780" alt="2023-06-12_12-17-29.png">
2. Click the Contact form icon. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524839188" alt="2023-06-12_12-19-36.png">
3. Here you can choose which fields to enable and whether they are required or optional:
<ul>
<li>Click on the eye icon to enable or disable a field.</li>
<li>Click the * icon to make a field required or optional.</li>
</ul>
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524841236" alt="2023-06-12_12-20-38.png">
4. If you'd like to <a href="https://videoask.zendesk.com/hc/en-us/articles/360048783832" target="_blank" rel="noopener">collect consent</a> when respondents submit their contact details (and any other information to your videoask), enable the Ask for consent field.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524846484" alt="2023-06-12_12-22-24.png" width="324" height="657">
When you do, placeholder consent text will be added to your form. Make sure to update this with your specific terms!
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524850324" alt="2023-06-12_12-25-40.png" width="330" height="700">
When finished, click Done. Now, when respondents see your contact form, they'll have to enter their contact details and give consent for any required fields before they can proceed with the rest of your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524854036" alt="2023-06-12_12-28-28.png">
<h2 id="h_01G9PTQQ1264EN1WR30A97T7DE">Add contact details to a Anonymous response</h2>
Assign an existing contact to an Anonymous response:
If you've received an "Anonymous" response, but you recognize the respondent from the video they've submitted or the answers they've given, you might already have their contact details saved in your contacts directory if you've interacted with them previously through VideoAsk. You can assign the contact details to the Anonymous response, and then you'll be able to reply back to them as normal.
In the example below we've received an Anonymous response, but from the video submitted, we recognize it's Andrew. We've previously collected Andrew's contact details in another videoask, so now we'll be able to assign the previous contact details to this response. 
1. Select the Anonymous response from your inbox and click the three vertical dots next to it. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524855188" alt="2023-06-12_12-29-32.png">
2. Click Assign to contact. This will allow us to connect Andrew's anonymous response to his existing contact details. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524856468" alt="2023-06-12_12-30-56.png" width="344" height="608">
3. Enter their email address and select the correct contact information from the contact list. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16466528949268" alt="2023-06-12_12-32-14.png" width="487" height="301">
4. Click Update to assign the existing contact information to the response.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466528951188" alt="Edit_contacts08.png" width="473" height="280">
The Anonymous response will now have Andrew's contact details assigned instead so we can go ahead and reply back to him. In the contacts directory, pictured below, we'll now see all of Andrew's responses under his contact details.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524864916" alt="Edit_contacts09.png">
Create a new contact for a Anonymous response:
If you've received an Anonymous response and know their contact details (but they're not already listed in your VideoAsk contacts directory), you can add their contact information to their response and they'll be saved in your contacts directory.
1. Select the Anonymous response from your inbox and click on the three vertical dots next to it.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524866324" alt="2023-06-12_12-36-45.png">
2. Select Create new contact. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16466528958228" alt="2023-06-12_12-39-17.png" width="393" height="755">
3. Enter their email address and any other contact information you'd like. Then click Create.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524869396" alt="2022-08-01_14-15-03.png" width="481" height="473">
The new name and email will appear with their response and will also be added to your contacts directory.
<img src="https://videoask.zendesk.com/hc/article_attachments/16466524872084" alt="2023-06-12_12-41-10.png">
Now their details are up to date, you can go ahead and reply to them!

Why are there so many Anonymous responses?

If you already know the name, email address, or phone number of your respondent, you don’t have to ask for this information again in your videoask. Simply add contact details to the end of your videoask URL and respondent contact information will be saved with their response.
<iframe src="https://fast.wistia.com/embed/medias/77vzxj5t39" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Variables allow known information to be passed in a URL. If you're new to this method of tracking, learn more about <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">how to use variables</a>.
You can track many different types of information using variables. Passing contact information of a known respondent is especially useful because it means they won't need to fill out the <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> when responding to your videoask.
Note: This only applies if consent is not required in your contact form. If you have <a href="https://www.videoask.com/help/customization/360048783832-add-a-consent-checkbox-to-your-contact-form" target="_blank" rel="noopener">enabled the consent checkbox</a>, known respondents will still see the contact form, but it will autofill with their contact information and they will be prompted to give consent before continuing.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091735331" alt="2021-03-30_19-36-20__1_.png" width="636" height="317">
Use the format below to add variables to your videoask URL:
<img src="https://videoask.zendesk.com/hc/article_attachments/360090546432" alt="2021-03-24_11-38-08.png" width="547" height="232">
When you've added variables, your videoask URL will look something like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/360090527131" alt="2021-03-24_11-11-38.png">
💡Pro tip: You can add <a href="https://videoask.zendesk.com/hc/en-us/articles/4405766063764" target="_blank" rel="noopener">parameters</a> with variables to your videoask URL. Just make sure to add the parameter first and use the &amp; symbol to add any additional variable to your URL.
Your videoask URL will look something like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/11584084242452" alt="2022-12-13_15-49-09.png">
If you've enabled a contact form in your videoask, respondents won't see it, but their contact details will still be recorded so you can <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">reply to them</a>. 
If you want to add your contact's first and last name, just separate them with %20 in the URL, like in the example below:
<img src="https://videoask.zendesk.com/hc/article_attachments/4417331511572" alt="2022-01-27_13-44-42.png">
Whenever you see %20 in a URL, it represents a space. Now, when you view the interaction in your VideoAsk account, you'll see the name formatted like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/4417336707476" alt="2022-01-27_14-28-46.png" width="429" height="463">
💡 Tip: If you've forgotten to include variables or collect contact details from a known respondent and ended up with an <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">anonymous</a> response, you can add this information by <a href="https://www.videoask.com/help/tips-inspiration/360054704551-edit-contact-details-for-your-respondents" target="_blank" rel="noopener">editing contact details of a respondent</a>.
 
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fxjdzq8jh" width="65%" height="390px">
</iframe>

Use variables (hidden fields) to add contact information to your videoask URL

We've put together this FAQ document to get you started on your VideoAsk journey. If you still can't find exactly what you're looking for, please reach out to our support team by hitting the Contact Support button at the bottom of this page.
<h3 id="h_01HNMQ8TEHE5ZC6JFZRMZB0DEB">Jump to:</h3>
<a href="#sectionone" target="_self">The basics</a>
<a href="#sectiontwo" target="_self">Account settings and device use </a>
<a href="#sectionthree" target="_self"> Creating and sharing videoasks</a>
<a href="#sectionfour" target="_self"> Plans and usage </a>
<a href="#sectionfive" target="_self">Videoask responses</a>
<a href="#sectionsix" target="_self">Terms and conditions</a>
<h2 id="sectionone">The basics</h2>
What is VideoAsk?
VideoAsk is a simple and effective way to get closer to your audience. Record a video straight from your phone or computer, share the link, then wait for the responses to roll in and get the conversation flowing.
How does VideoAsk work?
Record yourself asking a question (or multiple), and then send that as a videoask to your audience. People can open the videoask, and answer you using video, audio, or text (as well as other options like multiple-choice or calendar selection), from their chosen device. All the answers are saved in your VideoAsk account for you to view and reply to at your leisure, via video. <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">Here's</a> a full guide to making a videoask.
How can I sign up for VideoAsk?
You can sign up using the link at the top of this page, or just click <a href="https://www.videoask.com/app/signup" target="_self">here</a>. All you need is an email address to get started with a free account.
Do you offer any discounts?
We sure do! We offer non-profit, educator, and student discounts. Find out more <a href="https://videoask.zendesk.com/hc/en-us/articles/4406088152852" target="_blank" rel="noopener">here</a>.
<h2 id="sectiontwo">Account settings and device use</h2>
What kind of devices can I use?
You can create videoasks using our <a href="https://www.videoask.com/app" target="_blank" rel="noopener">web app</a> on your Windows, Mac computer, or Android device. You can also use our <a href="https://apps.apple.com/es/app/videoask/id1438100370?l=en" target="_blank" rel="noopener">native iPhone app </a>to create videoasks and view responses, and our <a href="https://play.google.com/store/apps/details?id=com.typeform.videoask&amp;hl=en&amp;gl=US" target="_blank" rel="noopener">Android app</a> to view responses and reply to respondents.
What browsers are supported?
Your respondents can answer videoasks directly on all major browsers with the exception of Internet Explorer.
There may also be some caveats on Safari and Chrome on iOS (which doesn't support audio recording on versions earlier than 14.4).
Safari desktop doesn't always give you access to all cameras and microphones connected to your device.
Safari iOS and some Android custom browsers will default to the native camera app for video uploads.
However, you can switch on <a href="https://help.videoask.com/hc/en-us/articles/360044119891" target="_self">'Streamed Recording'</a> which enables Safari to record video directly inside the browser.
How long can a VideoAsk be?
Each videoask step can be up to 5 minutes long (unless you upload your own video in which case it can be any length as long as the file size is no larger than 500 MB when using a web browser. If you're using our <a href="https://videoask.zendesk.com/hc/en-us/articles/4410842410004" target="_blank" rel="noopener">iOS app</a>, you can upload files of up to 2 GB).
Respondents that answer your videoask have by default 2 minutes of recording time per step. If you are on a <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">paid plan</a>, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360036298791" target="_blank" rel="noopener">increase the answer length to up to 5 minutes</a>.
How many devices can I sign into VideoAsk from at the same time?
However many you like! There's no maximum number or limit. 
<h2 id="sectionthree">Creating and sharing videoasks</h2>
Can I send multiple questions to people?
Yes! You can create a <a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">multi-step videoask</a> with sequential questions, or add <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> to route respondents to different steps in your videoask or to different web pages based on their multiple-choice answers.
How can I share my videoask?
There are various ways to share your videoask. Each one you create has its own unique URL, and anyone who clicks on that link can answer your videoask for as long as it's live. You can also embed a videoask on your website as an <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">iframe</a> or as a <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">widget</a>. Learn more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">sharing your videoask</a>.
Can I remove VideoAsk branding?
Yes, you can r<a href="https://videoask.zendesk.com/hc/en-us/articles/360041508551" target="_blank" rel="noopener">emove VideoAsk branding and add your own</a> if you're signed up to our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan</a>.
What tools do you integrate with?
We integrate with a whole host of other tools and apps to help automate your workflow. Check out this full list of <a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener">VideoAsk integrations</a>.
Can I upload a still image to a videoask step?
No, VideoAsk does not support still images and all steps must include a video. However, you can choose to upload a video from our <a href="https://videoask.zendesk.com/hc/en-us/articles/360039602571" target="_blank" rel="noopener">Giphy or Pexel library</a> if you don't want to record yourself on camera! This could be something very neutral like a block of color with some overlay text.
Here's an example of a videoask step with a video from our Pexel library:
<img src="https://videoask.zendesk.com/hc/article_attachments/4409599229460" alt="2021-11-03_13-32-28__1_.gif">
You can find more information <a href="https://videoask.zendesk.com/hc/en-us/articles/9263633037972" target="_blank" rel="noopener">here</a>.
<h2 id="sectionfour">Plans and usage</h2>
How are my minutes calculated?
We count minutes towards your plan any time you, a <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">team member</a>, or your respondents record or upload a video or audio file. Video playback is not counted towards your usage and is unlimited.
For example, let's say you create a 1-minute video and share it with 3 respondents who each respond to you with a 1-minute video reply. In total, you'll have used 4 minutes of your monthly processing time from this interaction.
If you'd like more information about your minutes and usage, take a look at our article on <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">checking your current usage and managing your plan</a>.
Note: Processing minutes are counted by the second. We convert the total count of seconds into minutes (rounded down to the nearest full minute) when displaying your usage in your Plan &amp; Billing area. 
What happens if I go over my minutes?
If you go over your limit, we'll continue processing video/audio for you, however, you will be required to upgrade. 
Your processing counter will reset each month according to your sign-up or subscription date (unused minutes don't carry over to the next month).
How do I upgrade/downgrade my account?
You can change your plan at any time from within your Account &amp; Org settings under Plan &amp; Billing. Learn more about <a href="https://www.videoask.com/help/account-management/360042803252-check-your-current-usage-and-manage-your-plan#h_01F5KJT7MFT09BC2ETTGQA8QMQ" target="_blank" rel="noopener">how to change your plan</a>.
If I delete a videoask/videoask response, do I recuperate some of my minutes?
Unfortunately not. We count minutes every time we have to transcode (ie compress and save) a video or audio file because that's where we pay the most costs on our end. This means that once the video file has been recorded or uploaded, you can use it however many times you like (without it counting towards your minutes), but you won't get any minutes back if you delete it.
<h2 id="sectionfive">Videoask responses</h2>
Can a respondent view their videos once they have sent them?
A respondent can re-record their reply as many times as they like until they're happy with it, but once they've sent it they won't be able to view it until the creator of the videoask replies to them.
Once they receive a reply, they'll get an email notification with the option to view the entire conversation (including any videos they've sent).
Do respondents need to complete my videoask in one sitting?
Yes. If a respondent starts answering a videoask but doesn't complete it, it will time out after about an hour and their place won't be saved.
We recommend making sure your respondents have plenty of time and are distraction-free before responding to your videoask.
Do respondents need a VideoAsk account to respond to a videoask?
No. Anyone can respond to a videoask without creating a VideoAsk account.
Can I see the answers for partially submitted videoasks?
Yes. If the videoask has timed out or a respondent clicked out of the browser before completing it, any answers to steps they already completed will be submitted to the videoask creator, but their place won't be saved. In this case, respondents who want to complete the video will have to go from the start of the videoask again.
<h2 id="sectionsix">Terms and conditions</h2>
What companies does VideoAsk share data with?
Take a look at <a href="https://www.videoask.com/help/how-it-works/4405905082260-what-companies-do-we-share-data-with" target="_blank" rel="noopener">this article</a> for a list of the companies we share data with.
Is VideoAsk GDPR compliant?
Yes, we are. To learn more, take a look at our <a href="https://admin.typeform.com/to/eWpkapYC?typeform-source=www.videoask.com" target="_blank" rel="noopener">Terms and Conditions</a>.

Frequently asked questions

Looking for performers and speakers for an event isn’t an easy task. How do you know if you’re booking the right person or what their performance will be like? Wouldn’t it be nice to have a sneak peek?
With VideoAsk you can ask performers or speakers to submit an “audition” through a video form and get a little preview of what they’re all about. You can ask them to record a video directly in videoask, allowing them to speak or perform right on the spot or they can upload a video they've recorded previously instead. You’ll then be able to view all of your “auditions” and pick your favorites.
Here’s an example videoask of a musician booking agent looking for bands to play at their next music festival.
Go ahead and give it a try, it’s set to preview mode so we’re not collecting submissions. 👇
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fo0od4bru?preview&amp;hidepreviewbanner" width="100%" height="600px"></iframe>
In this guide, we’ve put together some tips on how to use VideoAsk to book presenters for an event. Feel free to jump directly to a section you’re interested in, or read the full article.
<ul>
<li><a href="#h_01GFXVPPAE1NHKK2J3F862PMV4" target="_self">Building your videoask</a></li>
<li><a href="#h_01GFXVPYYJVN7SZ2GERMFQ74DW" target="_self">Customizing your videoask</a></li>
<li><a href="#h_01GFXVQ5HY3EJYDPQGZ986J0XF" target="_self">Share your videoask</a></li>
<li><a href="#h_01GFXVQEVTCG1NZQHEDF4EDNMV" target="_self">View and organize responses</a></li>
<li><a href="#h_01GFXVQPT2YTT46SD40CG9P1Q7" target="_self">Reply back to performers and book a meeting</a></li>
</ul>
<h2 id="h_01GFXVPPAE1NHKK2J3F862PMV4">Building your videoask</h2>
If this is your first time creating a videoask, we recommend taking a look at our <a href="https://www.videoask.com/help/how-it-works/360035946652-my-first-videoask" target="_blank" rel="noopener">guide on how to create your first videoask</a> and <a href="https://www.videoask.com/help/how-it-works/7734134796564-getting-started-with-the-videoask-builder" target="_blank" rel="noopener">how to get started with the VideoAsk builder</a>. You’ll be able to <a href="https://www.videoask.com/help/tips-inspiration/4410464471572-tips-and-tools-for-video-editing-and-recording" target="_blank" rel="noopener">record videos</a> of yourself asking questions directly to your audience, making it a more personal experience.
In the example above, we created a <a href="https://www.videoask.com/help/how-it-works/360039569631-create-a-multi-step-videoask" target="_blank" rel="noopener">multi step videoask</a> allowing us to ask different questions based on what we’re looking for. VideoAsk offers a variety of <a href="https://www.videoask.com/help/responses/360054224932-answer-types" target="_blank" rel="noopener">answer types</a>, allowing you to customize steps with how you want people to answer each question.
We used the <a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open ended answer type</a> to allow performers to submit a video, audio or text response. If you’re only interested in video responses, you can toggle the other answer options to off.
<img src="https://videoask.zendesk.com/hc/article_attachments/10320076531220" alt="2022-10-24_11-25-35.png">
Enabling a <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> on your videoask allows performers to leave their contact details and you’ll be able to identify their response with their name. You can also <a href="https://www.videoask.com/help/how-it-works/4678395283860-can-i-customize-the-contact-form-in-my-videoask" target="_blank" rel="noopener">customize the contact form</a> to fit your use case. In our example, we’ve edited the Product name field in the contact form to say Band name instead and changed the intro to fit our use case.
<img src="https://videoask.zendesk.com/hc/article_attachments/10320097146516" alt="2022-10-24_11-27-06.png" width="521" height="505">
<h2 id="h_01GFXVPYYJVN7SZ2GERMFQ74DW" class="wysiwyg-text-align-left">Customizing your videoask</h2>
You can customize different elements on your videoask like colors, fonts, text and much more. Below are some of the features we used to customize our example videoask:
<ul>
<li><a href="https://www.videoask.com/help/customization/360057757011-customize-your-videoask" target="_blank" rel="noopener">Custom fonts and colors</a></li>
<li><a href="https://www.videoask.com/help/customization/360052540411-customize-the-end-screen-of-your-videoask" target="_blank" rel="noopener">Custom end screen</a></li>
<li><a href="https://www.videoask.com/help/customization/360041763611-translate-your-videoasks-text-prompts-into-another-language" target="_blank" rel="noopener">Customize interface text</a></li>
<li><a href="https://www.videoask.com/help/customization/360036298791-control-the-length-of-video-or-audio-answers" target="_blank" rel="noopener">Control the length of video or audio answers</a></li>
</ul>
You can also stay on <a href="https://www.videoask.com/help/branding/360041508551-add-your-brand-and-logo-to-a-videoask" target="_blank" rel="noopener">brand by adding your logo to your videoask</a> and using a <a href="https://www.videoask.com/help/branding/360046795732-how-to-set-up-a-custom-domain-in-videoask" target="_blank" rel="noopener">custom domain</a>.
Note: Some of these features are only available on paid plans. Check out our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> for a breakdown of what’s included in each plan.
<h2 id="h_01GFXVQ5HY3EJYDPQGZ986J0XF">Share your videoask</h2>
After creating your videoask and testing it in <a href="https://www.videoask.com/help/how-it-works/7734134796564-getting-started-with-the-videoask-builder#h_01G7SWBKM3Z1F9QF5ZR0XHHRQZ" target="_blank" rel="noopener">preview mode</a>, you’ll be able to share your videoask and start collecting responses.
You can choose from <a href="https://www.videoask.com/help/sharing/360036300731-share-your-videoask#h_01G166AW6CRZDFCE2G6N5KD5M9" target="_blank" rel="noopener">sharing a link</a>, <a href="https://www.videoask.com/help/sharing/360047556311-embed-a-videoask-in-an-email" target="_blank" rel="noopener">sending it in an email</a>, <a href="https://www.videoask.com/help/troubleshooting/4410122194708-what-to-know-about-using-videoask-on-social-media-platforms" target="_blank" rel="noopener">posting it on social media</a> or embedding it on a website as an <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-as-an-iframe-on-a-webpage" target="_blank" rel="noopener">iframe</a> or <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget</a>. You can also offer a <a href="https://www.videoask.com/help/sharing/7253059331092-convert-your-videoask-url-into-a-qr-code" target="_blank" rel="noopener">QR code for performers to scan</a>.
<h2 id="h_01GFXVQEVTCG1NZQHEDF4EDNMV">View and organize responses</h2>
Once someone has responded to your videoask, you’ll receive an <a href="https://www.videoask.com/help/account-management/360052838851-manage-your-email-notifications" target="_blank" rel="noopener">email notification</a> and be able to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-responses" target="_blank" rel="noopener">view the response in your videoask inbox</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/12318475950740" alt="2023-01-12_12-44-43.png">
While viewing responses, you can organize submissions by adding a <a href="https://www.videoask.com/help/responses/360045102051-tag-conversations" target="_blank" rel="noopener">tag</a> to identify which performer you’d like to book. You’ll then be able to <a href="https://www.videoask.com/help/responses/9088756587924-filter-conversations" target="_blank" rel="noopener">filter your responses</a> by tags you’ve created.
<img src="https://videoask.zendesk.com/hc/article_attachments/12318549934868" alt="2023-01-12_12-46-06.png" width="519" height="487">
<h2 id="h_01GFXVQPT2YTT46SD40CG9P1Q7" class="wysiwyg-text-align-left">Reply back to performers and book a meeting</h2>
You’ll be able to <a href="https://www.videoask.com/help/how-it-works/6831031327892-reply-to-your-respondents" target="_blank" rel="noopener">reply back</a> to performers via VideoAsk if they’ve left their <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact information</a>, making it easy to keep all communication in one thread. You can ask them any follow-up questions you may have or add <a href="https://www.videoask.com/help/customization/360051156692-add-and-manage-overlay-text" target="_blank" rel="noopener">overlay text</a> with a <a href="https://calendly.com/" target="_blank" rel="noopener">Calendly</a> link to your reply so they can schedule a meeting to chat.

Use VideoAsk to book performers and speakers for an event

When you create an account on VideoAsk, it'll be called My organization by default. If you want to change the name to make it a little more personal to you or your business, just follow the steps below. 
<img src="https://videoask.zendesk.com/hc/article_attachments/9889598292116" alt="2022-10-06_13-44-39.png" width="381" height="185">
⚠️ Important: Your VideoAsk organization name will appear in invitations to <a href="https://videoask.zendesk.com/hc/en-us/articles/4406021703828" target="_blank" rel="noopener">team members</a>.
1. From your VideoAsk account, click the Account &amp; Org settings icon to open your user menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/9889795147156" alt="2022-10-06_16-02-20.png">
2. Select Overview.
<img src="https://videoask.zendesk.com/hc/article_attachments/9889877502612" alt="2022-10-06_16-04-40.png" width="377" height="635">
3. Click Set a name for your organization (or Update name if you've previously set a name).
<img src="https://videoask.zendesk.com/hc/article_attachments/9889996773396" alt="2022-10-06_16-08-21.png" width="613" height="216">
4. Enter your chosen name and click Submit.
<img src="https://videoask.zendesk.com/hc/article_attachments/9889999621524" alt="2022-10-06_16-09-15.png" width="544" height="287">
5. You'll see the updated organization name in the top left corner of your VideoAsk account.
<img src="https://videoask.zendesk.com/hc/article_attachments/9890101064212" alt="2022-10-06_16-12-52.png">
 💡Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">Learn more about managing your VideoAsk organization</a>.

Naming your VideoAsk organization

Welcome to the VideoAsk glossary. 📚 Although we always try our hardest to keep things simple and uncomplicated, sometimes we might use a term you're not familiar with. Below we've explained some of the terms you'll come across while using VideoAsk.
If you spot a term that you're unfamiliar with while using VideoAsk and it's not explained below, please give us a nudge so we can explain it to you and get it added to this list. You can reach out to us by hitting the Contact Support button at the bottom of this page. 🤗
Note: This glossary is in alphabetical order.
Answer vs Response vs Reply vs Conversation: We wanted to group these terms together as we know they can be a little tricky to get your head around:
<ul>
<li>Answer - when a respondent completes a step in your videoask.</li>
<li>Response - the group of answers a respondent submits to your videoask. This could be just one answer in a single-step videoask.</li>
<li>Reply - the message you send back to someone after their first response, and each subsequent message between you and your respondent.</li>
<li>Conversation - the first response combined with any subsequent replies between the creator and respondent.</li>
</ul>
Answer type: For each step of your videoask, you're required to choose an answer type. This will determine how your respondents are able to answer this step. <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">Find out more about each answer type</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/4412587184532" alt="2021-12-10_12-36-25.png" width="450" height="661">
Builder: This is simply the area in your VideoAsk account where you can create a videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/8279572514068" alt="2022-08-02_16-16-16.png">
Contact form: You can enable a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_self">contact form</a> after your chosen step to collect contact details from your respondents.
<img src="https://videoask.zendesk.com/hc/article_attachments/8279613743508" alt="2022-08-02_16-18-35.png">
Creator: A creator is the person who makes the videoask and shares it with respondents.
End Screen: The End Screen is the final screen your respondents see when they complete a videoask. <a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Find out more about endings. </a>
<img src="https://videoask.zendesk.com/hc/article_attachments/16469147226388" alt="end_screen_1.png" width="739" height="360">
Anonymous: If your respondents don't leave their contact details we have no way of identifying them, so we refer to them as "<a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Anonymous</a>" because, well, that's all we know about them. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16469160398996" alt="2023-06-12_11-38-32.png">
Note: If you're getting tired of receiving Anonymous responses, consider making a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> required, or playing around with its position in your videoask flow.
Logic: In VideoAsk, Logic refers to the creation of rules in multi-step videoasks which determine the next step your respondents will be taken to depending on their answers to questions. <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Find out more about Logic here</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/8279678664724" alt="2022-08-02_16-21-20.png">
Notes: This is a feature built into VideoAsk that allows you to jot down notes or create a script to use while you record, kind of like a teleprompter. These notes won't be visible to your respondents. <a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">Find out more about notes.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/16469160404756" alt="2021-01-21_18-48-56.png" width="574" height="361">
Organization: When you create an account on VideoAsk you become the owner of that account organization. You can join others' organizations (if you get an invite from them 😉 ) and you can invite team members to collaborate in your organization. <a href="https://videoask.zendesk.com/hc/en-us/articles/360050895451" target="_blank" rel="noopener">Find out more about VideoAsk organizations</a>.
Overlay text: Our overlay text feature allows you to add a note, question, personalized message, or link to your videoask step. This will be visible to respondents when they view your videoask. <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">Find out more about using overlay text</a>. 
<img src="https://videoask.zendesk.com/hc/article_attachments/16469147248660" alt="2021-10-04_13-05-32.png">
Respondent: A respondent is the person who answers the videoask.
Step: We use the word "step" to refer to each question in your videoask. A videoask can be made up of one step or multiple steps, depending on your workflow.
<img src="https://videoask.zendesk.com/hc/article_attachments/8279693868564" alt="2022-08-01_16-14-30.png">
Team members: Your team members are the people you've invited to your organization to work collaboratively on your videoasks. Find out more about inviting and managing team members to your organization.
Variables: Variables are a way to pass known information in your videoask URL. For example, if you already know a respondent's contact details, you can add them to the videoask URL before sharing it with them. Then, when your respondent completes the videoask they won't see the contact form, but their details will still be recorded with their response. <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables" target="_blank" rel="noopener">Find out more about variables</a>.
<h2 id="h_01HNMQ95FJB84Y0M6BMGMJZJHK" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/16469147255060" alt="2021-03-30_18-48-40.png"></h2>
VideoAsk/videoask: "VideoAsk" with uppercase "V" and "A" refers to the platform where you create your beautiful video forms, which are known as "videoasks" (all lowercase).

VideoAsk glossary

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The developer console allows our tech team (and you) to see exactly what’s happening behind the scenes on a webpage. 
It’s a really useful tool for troubleshooting, as it flags any errors that occur while you’re performing a task on a website and provides information about scripts.
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If something’s going wrong when you’re trying to edit your webpage (like uploading a video or adding a widget) but you just can’t figure out what, taking a look at the developer console can help to solve the issue.
<h3>Jump to:</h3>
<a href="#h_01FW7MB0X1J5380XPGVCS5ED5P" target="_self">Open in Google Chrome</a>
<a href="#h_01F7Y7GSF0VZ77XZP8YTZ3A4BX" target="_self">Open in Mozilla Firefox</a>
<a href="#h_01F7Y7H3AR859WTXKVTYPDG5Z8" target="_self">Open in Safari</a>
You can view the developer console in every browser, but the steps to access it is slightly different for each one. To find the console follow these simple steps for whichever browser you are using.
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<h3 id="h_01FW7MB0X1J5380XPGVCS5ED5P">In Google Chrome</h3>
1. Right-click anywhere on the webpage that you're experiencing problems and select Inspect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124179860/2021-06-11_11-01-01.png" alt="2021-06-11_11-01-01.png" width="650" height="394">
2. A window will appear on the right-hand side or bottom of your screen. Select the Console tab at the top of this window.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124189844/2021-06-11_11-01-23.png" alt="2021-06-11_11-01-23.png">
Note: For a handy shortcut in Google Chrome press F12 or ⌘ + Opt + J (Mac) or Shift + CTRL + J (Windows) to take you directly to the developer console.
3. Have another go at completing the action that hasn’t been working for you, this time with the developer console open. You should see an error message appear in red.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119123348/2021-06-11_11-02-03.png" alt="2021-06-11_11-02-03.png">
4. Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window (make sure it includes the red error message).
5. Send it over to us along with your device information and our tech team will take a look to see where the issue is. 🙂
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<h3 id="h_01F7Y7GSF0VZ77XZP8YTZ3A4BX">In Mozilla Firefox </h3>
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1. Right-click anywhere on the page where you're experiencing problems and select Inspect.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124742548/2021-06-11_11-45-08.png" alt="2021-06-11_11-45-08.png">
2. A window will appear at the bottom of your screen. Select the Console tab from the bar at the top of this window.
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4402124805140/2021-06-11_11-46-00.png" alt="2021-06-11_11-46-00.png" width="656" height="373"></h3>
Note: You can also use the keyboard shortcut ⌘ + Opt + I (on Mac) or Ctrl + Shift + I (on Windows) to open the console.
3. Have another go at completing the action that hasn’t been working for you, this time with the developer console open. You should see an error message appear in red.
<h3 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4402124799124/2021-06-11_11-48-25.png" alt="2021-06-11_11-48-25.png" width="659" height="374"></h3>
4. Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window with the red error message.
5. Send it over to us with your device information and our tech team will take a look to see where the issue is. 🙂
<h3 id="h_01F7Y7H3AR859WTXKVTYPDG5Z8">In Safari</h3>
1. Select Safari and click Preferences.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119274132/2021-06-11_11-09-45.png" alt="2021-06-11_11-09-45.png" width="363" height="410"> 
2. Under the Advanced section of your browser settings, make sure Show Develop menu in menu bar is enabled
<img src="https://videoask.zendesk.com/hc/article_attachments/4402119275284/2021-06-11_11-10-43.png" alt="2021-06-11_11-10-43.png" width="650" height="340">
3. Once the Develop menu is enabled, you can find the developer console by clicking Develop and Show Javascript Console. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124319892/2021-06-11_11-13-51.png" alt="2021-06-11_11-13-51.png">
Note: You can also open the console with the keyboard shortcut Option + ⌘ + C.
4. The developer console window will appear at the bottom of your screen. Have another go at completing the action that hasn’t been working for you with the developer console open. You should see an error message appear in red.
<img src="https://videoask.zendesk.com/hc/article_attachments/4402124572180/2021-06-11_11-31-55.png" alt="2021-06-11_11-31-55.png">
5. Take a screenshot or <a href="https://videoask.zendesk.com/hc/en-us/articles/360043449452" target="_blank" rel="noopener">screen recording</a> of the console window (make sure it includes the red error message).
6. Send it over to us along with your device information and our tech team will take a look to see where the issue is. 🙂
What's the best information I can provide so a bug or problem is resolved as quickly as possible?
The more information our engineers have, the quicker they'll be able to isolate and resolve the problem you're experiencing (assuming the problem is being caused by something that's in our control 😅).
To help speed along the process, whenever possible, please let us know:
<ul>
<li>Device being used and operating system version</li>
<li>Browser being used and its version</li>
<li>What steps you've taken prior to encountering an issue </li>
</ul>
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How to open the developer console

If your business has a Shopify store, personally welcoming visitors with a videoask can be a great way to instantly build trust or help them find the right products.
You can embed a videoask in a page with an iframe or add a videoask widget to specific pages, or throughout your site, simply by copying and pasting code into the appropriate location.
🗣 <a href="https://community.typeform.com/videoask-guides-20/videoask-embeds-101-shopify-6371" target="_blank" rel="noopener">Check out this Community post</a> for a video walkthrough of embedding a videoask on your Shopify store.
<h3>Jump to:</h3>
<a href="#h_01FCZHYKNWTTZYEBRVFHVB0914" target="_self">Use an iframe to embed a videoask in a page</a>
<a href="#h_01FCZHYTD2MXN7G72S2ET3SSXE" target="_self">Embed a videoask widget in a page</a>
<a href="#h_01FCZHZ3Z6GMZQMC2N70ZRPDJ9" target="_self">Embed a videoask widget throughout your shopify site</a>
<h2 id="h_01FCZHYKNWTTZYEBRVFHVB0914">Use an iframe to embed a videoask in a page</h2>
1. Log in to your VideoAsk account and go to the videoask you'd like to Embed. Click the Share &amp; Embed icon. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10599664198676" alt="2022-11-04_14-39-36.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162447178132" alt="mceclip0.png" width="548" height="423">
3. Make sure the dropdown is set to Iframe and click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162524429204" alt="mceclip1.png" width="558" height="363">
4. In the Shopify theme editor, select Add section.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799130083476/2022-07-14_15-14-11.png" alt="2022-07-14_15-14-11.png">
5. Select Custom Liquid from the menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799266509460/2022-07-14_15-18-58.png" alt="2022-07-14_15-18-58.png">
6. Paste the iframe embed code you've copied from step 3 in the Custom Liquid field. 
<img src="https://videoask.zendesk.com/hc/article_attachments/7799472850324/2022-07-14_15-28-48.png" alt="2022-07-14_15-28-48.png">
7. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799585847316/2022-07-14_15-28-48_copy.png" alt="2022-07-14_15-28-48_copy.png">
Your videoask is now embedded as part of the page:
<img src="https://videoask.zendesk.com/hc/article_attachments/7799666763412/2022-07-14_15-37-45__1_.gif" alt="2022-07-14_15-37-45__1_.gif">
<h2 id="h_01FCZHYTD2MXN7G72S2ET3SSXE">Embed a videoask widget in a page</h2>
1. Log in to your VideoAsk account and go to the videoask you'd like to Embed. Click the Share &amp; Embed icon. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10599664198676" alt="2022-11-04_14-39-36.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162447178132" alt="mceclip0.png" width="548" height="423">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162582214292" alt="mceclip2.png" width="567" height="361">
4. Add any Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162589800980" alt="mceclip3.png" width="574" height="366">
Note: Toggle on Make widget dismissible to give your website visitors the option to close the widget.
5. In the Shopify theme editor, select Add section to add a new section to the page. 
<img src="https://videoask.zendesk.com/hc/article_attachments/7799130083476/2022-07-14_15-14-11.png" alt="2022-07-14_15-14-11.png">
6. Select Custom Liquid from the menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799266509460/2022-07-14_15-18-58.png" alt="2022-07-14_15-18-58.png">
7. Paste the widget embed code in the Custom Liquid field.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799790872212/2022-07-14_15-45-49.png" alt="2022-07-14_15-45-49.png">
8. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/7799833592596/2022-07-14_15-45-49.png" alt="2022-07-14_15-45-49.png">
That's it! You'll now see the widget on this page:
<img src="https://videoask.zendesk.com/hc/article_attachments/7799871906324/2022-07-14_15-48-28.png" alt="2022-07-14_15-48-28.png">
<h2 id="h_01FCZHZ3Z6GMZQMC2N70ZRPDJ9">Embed a videoask widget throughout your Shopify site</h2>
In order to display a videoask widget throughout your site, you'll need to add the embed code to the footer of your site. You can do this by <a href="https://community.shopify.com/c/Shopify-Discussion/how-can-i-add-a-custom-html-in-the-footer-of-minimal-shopify/td-p/446021#:~:text=In%20order%20to%20add%20custom,Edit%20Code%20%3E%20Sections%20%3E%20Footer." target="_blank" rel="noopener">editing your theme's code</a>.
1. In VideoAsk, click Copy embed code from the widget builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162665785876" alt="mceclip4.png" width="575" height="366">
2. In your Shopify store editor, go to Customize theme, then under Actions select Edit code.
<img src="https://videoask.zendesk.com/hc/article_attachments/7800141146516/2022-07-14_16-01-35.png" alt="2022-07-14_16-01-35.png">
3. Scroll down to Sections and look for a file titled {/}footer.liquid. Click the file to view and edit the code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360091323672/2021-04-01_18-06-12.png" alt="2021-04-01_18-06-12.png">
4. Paste the widget embed code and click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/7800250348564/2022-07-14_16-04-12.png" alt="2022-07-14_16-04-12.png">
Done! Now the widget will display on every page of your store.
<img src="https://videoask.zendesk.com/hc/article_attachments/7800320344852/2022-07-14_16-06-19__1_.gif" alt="2022-07-14_16-06-19__1_.gif">
Do you want to further customize your widget? Learn about our <a href="https://www.videoask.com/help/embed/360048142672-advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.

Add a videoask to your Shopify store

Once you start receiving responses to your videoasks, you may get multiple responses from the same person over time. 
View the history of your conversations with any of your contacts to quickly reference previous responses and replies.
<h2>From your videoask inbox</h2>
1. Select a response.
<img src="https://videoask.zendesk.com/hc/article_attachments/14316609067924" alt="2023-03-27_11-35-53.png">
2. Click the email address of your respondent and click Go to contact.
<img src="https://videoask.zendesk.com/hc/article_attachments/14316628157332" alt="2023-03-27_11-39-00.png">
3. You'll see all the conversations you've had with this respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/11093387276308" alt="mceclip2.png">
Note: This will display all conversations with this respondent from any videoask in your organization.
<h2>From search results</h2>
1. Click the Search icon in the top left-hand corner.
<img src="https://videoask.zendesk.com/hc/article_attachments/16764399174420" alt="2023-06-22_15-11-26.png">
2. Search for a conversation or contact. In the search results, click View contact.
<img src="https://videoask.zendesk.com/hc/article_attachments/7400482843668" alt="2022-06-29_10-21-04.png">
3. You'll now see all the interactions you've had with this respondent.
<img src="https://videoask.zendesk.com/hc/article_attachments/11189990886164" alt="2022-06-29_10-23-43.png">

View all conversations with a respondent

If you want to use a spreadsheet to track the responses you receive in VideoAsk, you can send response data to Google Sheets.
Once connected, a new row will automatically be added to your Google Sheet every time you receive a new response to your videoask.
Interested in importing existing videoask data to Google Sheets or Excel? Learn how to <a href="https://www.videoask.com/help/tracking/export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">download a .csv or .xlsx file</a>.
<h2>Connect your videoask to Google Sheets</h2>
Note: Sheet columns will align with the number and order of steps saved when the connection is set up. If you add or change the order of steps in your videoask, you will need to disconnect and reconnect to a new sheet (and copy/paste to reorganize old data accordingly).
1. Log in to your VideoAsk account and from your videoask, click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/10666426570388" alt="2022-11-07_15-45-57.png">
2. Scroll down the list of integrations until you see Google Sheets. Click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083902692" alt="2021-01-27_17-44-04.png" width="635" height="302">
3. Click New authentication.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090398912" alt="2021-03-22_09-45-45.png" width="497" height="474">
4. This will open a pop-up window where you will be prompted to sign in or select your Google account. Select which Google account you want to use.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090452252" alt="2021-03-22_09-46-16.png" width="362" height="359">
5. You will now be prompted to authorize the connection between VideoAsk and Google. Click Allow.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090426711" alt="2021-03-22_09-46-26.png" width="446" height="528">
6. Once permission has been granted, the pop-up window will close. In VideoAsk, click Next. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360083903212" alt="2021-01-28_13-44-49.png" width="559" height="386">
7. You have the option of sending your responses to an existing Google Sheet or creating a new one. Select which option you want to use from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090427191" alt="2021-03-22_09-47-18.png" width="512" height="490">
8. If you have selected to create a new Sheet, give your Sheet a name.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083904832" alt="2021-01-28_13-46-36.png" width="561" height="386">
9. Click Finish.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083978651" alt="2021-01-28_13-46-36.png" width="576" height="395">
That's it! Now any new responses you receive to your videoask will create a new row in the Google Sheet you have selected.
Note: Responses will appear in a secondary tab on your sheet. If you have selected an existing sheet upon setup, the data in your primary sheet (the first tab) will not be overwritten.
<img src="https://videoask.zendesk.com/hc/article_attachments/360090455672" alt="2021-03-23_17-04-00.png" width="666" height="352">
If you want to stop sending responses to Google Sheets, just click Disconnect at any time.
<img src="https://videoask.zendesk.com/hc/article_attachments/360083904612" alt="2021-01-28_13-43-05.png" width="650" height="93">
Looking to use alternate tools like Airtable to automatically track the responses you receive? This can be done via our <a href="https://www.videoask.com/help/connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_self">Zapier integration.</a>
<h2>FAQ</h2>
I've already received responses to my videoask before connecting it to Google Sheets. Now that I've set up the integration, why aren't all my responses (old and new) showing up?
Once you've connected your videoask to a Google Sheet, the data from any new responses you receive will be added to it. However, any data from responses received before connecting to Google Sheets will not be pulled through. To combine old and new data on the same sheet, you will need to:
1. Connect your videoask following the steps above
2. <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">Export your old responses as a .csv file</a>
3. Copy/paste your old data into the sheet where your new data is being delivered 
Note: If you have rearranged or changed any of your step options during this time, the columns of your old data and new data will not be exactly the same. To merge these datasets you will need to manually adapt your old data to the format of your new sheet (the one that's currently connected to your videoask). Do not change the title of the columns of your sheet as this will break the connection (see below).
I edited the column titles and the name of the sheet and now my responses aren't appearing in my Google Sheet. How can I fix this?
Changing the name of a column or sheet will break the connection between your videoask and Google Sheets. To resolve this, you will need to disconnect and reconnect to a new sheet (and copy/paste old data to merge datasets accordingly).
I added a new step to my videoask and it's not appearing in my Google Sheet. How can I fix this?
Sheet columns will align with the number and order of steps saved when the connection is set up. If you add or change the order of steps in your videoask, you will need to disconnect and reconnect to a new sheet for all of your step data to appear (and copy/paste to reorganize old data accordingly).
I've added <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> to my videoask URL. Will they appear in my Google Sheet?
Currently, this integration supports the following variables:
<ul>
<li>contact_name</li>
<li>contact_email</li>
<li>contact_phone_number</li>
</ul>
At the moment, it's not possible to pull through <a href="https://www.videoask.com/help/tracking/360044540211-how-to-use-variables#h_01FDF09CJ12WH3FASQ6332GCAA" target="_blank" rel="noopener">custom variables</a> to your Google Sheet (but we're working on it so watch this space). However, you can <a href="https://www.videoask.com/help/tracking/360049684632-export-responses-to-a-csv-or-xlsx-file" target="_blank" rel="noopener">export your responses to a .csv or .xlsx file</a> or connect to Google Sheets with <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-hundreds-of-other-apps-with-zapier" target="_blank" rel="noopener">Zapier</a> to pull through custom variables. Check out our guide on how to <a href="https://www.videoask.com/help/integrations/17752161454996-use-zapier-to-send-videoask-responses-with-custom-variables-to-google-sheets" target="_blank" rel="noopener">use Zapier to send videoask responses with custom variables to Google Sheets</a>.
I've added <a href="https://videoask.zendesk.com/hc/en-us/articles/4416621623188" target="_blank" rel="noopener">scoring</a> to my videoask. Will respondents' scores appear in my Google Sheet?
At the moment it's not possible to pull through respondents' scores to your Google Sheet.

Send your responses to Google Sheets

Personalization is key when it comes to engaging with your audience, and VideoAsk's Recall feature can help you achieve just that.
By collecting respondents' contact information in your videoask, you can display that information in the <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a> of<a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener"> subsequent steps</a>. This can add a personalized touch to your videoask and make your respondents feel valued. Why not try out this feature in the videoask below and see how it can help you better engage with your audience?
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/f9at96oli?preview" width="100%" height="600px">
</iframe>
⬆️ The above videoask is set to preview mode. This means your answers won't be submitted. 
Note: You can recall contact information on videoask steps that follow your contact form. It's not currently possible to recall contact information on your videoask <a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener noreferrer">end screen</a>.
1. First, make sure your contact form is enabled–find out more about <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">how to enable and edit your contact form.</a>
<img src="https://videoask.zendesk.com/hc/article_attachments/4419531441556" alt="Recall01.png" width="679" height="363">
2. Check that the details you'd like to recall later on are marked as required in your contact form by ensuring the asterisk is enabled. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4419524415508" alt="Recall02.png" width="386" height="707">
Note: The contact form must appear before the step where information will be recalled. 
3. From the builder, click on the step where you'd like to recall information.
<img src="https://videoask.zendesk.com/hc/article_attachments/8478053604500" alt="2022-08-10_16-03-13.png">
4. In the right-hand sidebar select the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/4419532703892" alt="Recall04.png" width="409" height="781">
You can decide which information you want to recall from the contact form into the <a href="https://videoask.zendesk.com/hc/en-us/articles/360051156692" target="_blank" rel="noopener">overlay text</a> by using this formatting:
<pre>{{contact_name}}</pre>
or
<pre class="wysiwyg-text-align-left">{{contact_email}} </pre>
or
<pre class="wysiwyg-text-align-left">{{contact_phone_number}}</pre>
or
<pre class="wysiwyg-text-align-left">{{contact_product_name}}</pre>
5. Type the desired overlay text with the appropriate tag inside {{ }}.
<img src="https://videoask.zendesk.com/hc/article_attachments/4419525858580" alt="Recall05.png" width="418" height="793">
6. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4419526135956" alt="Recall06.png" width="424" height="805">
Now when a respondent completes your contact form, the overlay text will display the information you have recalled!
<img src="https://videoask.zendesk.com/hc/article_attachments/4419534045972" alt="Recall06a.png" width="598" height="284">
<img src="https://videoask.zendesk.com/hc/article_attachments/4419527253908" alt="Recall06b.png" width="601" height="289">
Want to personalize the overlay text based on custom variables or source? Learn how to <a href="https://www.videoask.com/help/customization/how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass information from your videoask URL to your overlay text</a>.

Recall contact information later in your videoask

Want to add a link to a videoask step or looking to add an extra note or thank you message? You can add overlay text to any of your videoask steps or replies to make things even more interactive and personalized.
There are a whole host of ways our users are making the most of the overlay text feature, here are a few of them to get you started:
<ul>
<li>adding links for respondents</li>
<li>asking a question in text format (this one can be really useful if you've chosen to use a <a href="https://www.videoask.com/help/video-audio/360039602571-select-your-video-footage-source#h_01F340046B71KW6X56DXSWPM76" target="_blank" rel="noopener">video from our Pexels or Giphy library</a> without audio)</li>
<li>adding an extra note</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360053348191" target="_blank" rel="noopener">adding variables to your overlay text</a> to include your respondent's name for an added human touch 🤗</li>
</ul>
You can see an example below (taken from our <a href="https://videoask.zendesk.com/hc/en-us/articles/4404436473492" target="_blank" rel="noopener">troubleshooting page</a>) of a videoask step using the overlay text feature:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407972236052" alt="2021-10-04_13-05-32.png">
💡 Pro tip: Find out <a href="https://videoask.zendesk.com/hc/en-us/articles/360053348191" target="_blank" rel="noopener">how to pass variables into overlay text</a> to automatically personalize steps in your videoask.
<h3>Jump to:</h3>
<a href="#h_01FH5NR6C6A6X7TE9D83FDBQW7" target="_self">Add overlay text to an existing videoask step</a>
<a href="#h_01FH5NR6C6A6X7TE9D83FDBQW7" target="_self">Add overlay text to a new videoask step</a>
<a href="#h_01FH5PXSQM21Y4KHW8N1Z2R6CQ" target="_self">Add overlay text to a videoask reply</a>
<a href="#h_01FH5TD095HNEB8TKE88T5MTKZ" target="_blank" rel="noopener">Add links to your overlay text</a>
<a href="#h_01FH5WF75ATRB091T0QPFWPNBN" target="_self">Change the overlay text color and background color</a>
<a href="#h_01GGZSGSZSHSFN1ZPF79XWX8GX" target="_self">Show the overlay text close button</a>
<h2 id="h_01FH5NR6C6A6X7TE9D83FDBQW7">Add overlay text to an existing videoask step</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open your videoask builder.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/8477803249684" alt="2022-08-10_15-52-06.png"></h2>
2. Click the step where you'd like to add overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/8288422331796" alt="2022-08-03_12-56-05.png">
3. In the right-hand sidebar, click the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407972391700" alt="2021-10-04_13-24-09.png" width="454" height="883">
4. Add or edit your text:
<img src="https://videoask.zendesk.com/hc/article_attachments/4408030349844" alt="2021-10-04_13-25-40.png" width="456" height="896">
5. Choose the text size (relative to its display) by clicking on the dropdown menu and selecting the desired size:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407972470932" alt="2021-10-04_13-29-48.png" width="451" height="866">
Small, Medium, and Large text sizes can be seen below:
<img src="https://videoask.zendesk.com/hc/article_attachments/360074199532" alt="2020-10-26_16-25-54.png">
The selected text size is relative to the viewport and device. So while a "Large" font will technically be displayed as a different size on desktop vs mobile devices, the text will appear large relative to the size of the window. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360074387411" alt="2020-10-26_16-35-35.png">
6. If you'd like the overlay text to be revealed partway through your videoask step, or fade out before the end of your videoask step, you can use the Reveal/Fade slider feature.
Note: The Reveal/Fade slider feature cannot be used with videos added from the Pexels or Giphy Library.
In the example below our text will be revealed to the respondent after 5 seconds, and will fade out 6 seconds before the end of the videoask step:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407972520340" alt="2021-10-04_13-35-12.png" width="451" height="878">
Note: The Reveal/Fade slider is a handy tool if you're adding a link to a webpage but you don't want it to distract your respondent until you mention it in your video.💡
7. When you're happy with your settings, click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407979034644" alt="2021-10-04_13-46-43.png" width="451" height="882">
<h2 id="h_01FH5NR6C6A6X7TE9D83FDBQW7">Add overlay text to a new videoask step</h2>
1. When <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">creating a new videoask step</a>, you'll be prompted to add any desired overlay text after you upload or record a video.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/4407973200788" alt="2021-10-04_14-54-34.png"></h2>
2. Start typing overlay text and text control options will display below:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973249812" alt="2021-10-04_15-00-56__1_.gif">
3. Select the text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973269908" alt="2021-10-04_15-04-12.png">
4. Toggle on or off the option Darken video for text readability.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407979531540" alt="2021-10-04_15-06-27.png">
5. Click Continue to finish creating the step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973294228" alt="2021-10-04_15-06-27.png">
<h2 id="h_01FH5PXSQM21Y4KHW8N1Z2R6CQ">Add overlay text to a videoask reply</h2>
1. After recording a <a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener">reply</a>, you'll be given the option to add overlay text before sending. Start typing and the overlay text options will appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973408404" alt="2021-10-04_15-19-44.png">
2. Select the desired text size from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973430292" alt="2021-10-04_15-22-29.png" width="451" height="565">
3. If you'd like the overlay text to be revealed partway through your video, or fade out before the end of your video, you can adjust the Reveal/Fade slider feature.
Note: The Reveal/Fade slider feature cannot be used with videos added from the Pexels or Giphy Library.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407973469332" alt="2021-10-04_15-22-29.png" width="452" height="567">
4. When you're ready to send your message, click Send reply.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407979803156" alt="2021-10-04_15-27-41.png" width="450" height="632">
<h2 id="h_01FH5TD095HNEB8TKE88T5MTKZ">Add links to your overlay text</h2>
You can add links to other webpages or videoasks in your overlay text. This will redirect your respondents to your chosen destination page in a new tab or window (allowing them to continue responding to your videoask).
If you'd like to redirect your respondents to another webpage or videoask in the same window or browser (and end their videoask "experience"), check out our <a href="https://videoask.zendesk.com/hc/en-us/articles/360037987151" target="_blank" rel="noopener">redirect feature</a>. 
Note: It is not currently possible to add a hyperlink using the overlay text feature (but we're working on it!). For now, we recommend using a <a href="https://bitly.com/" target="_blank" rel="noopener">URL shortener</a> for longer links to make sure they don't distract your respondent from your video masterpiece!
<img src="https://videoask.zendesk.com/hc/article_attachments/4407974207892" alt="2021-10-04_16-11-49.png">
<h2 id="h_01FH5WF75ATRB091T0QPFWPNBN">Change the overlay text color and background color</h2>
You can change the color of your overlay text and add a background color for more contrast.
1. From your videoask inbox, click Build to open your videoask builder.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/8477803249684" alt="2022-08-10_15-52-06.png"></h2>
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/8258735268500" alt="2022-08-02_11-00-30.png">
3. Click the Advanced tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407987788308" alt="2021-10-04_17-03-20.png" width="450" height="873">
4. Scroll down to Overlay text colors and select an overlay text color and background color for your overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407982254100" alt="2021-10-04_17-07-08.png" width="450" height="861">
5. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407988118164" alt="2021-10-04_17-07-08.png" width="453" height="867">
Here's an example of a videoask step with customized colors for the overlay text and background (the brighter the better, right?!) 🌈 : 
<img src="https://videoask.zendesk.com/hc/article_attachments/4407983133332" alt="2021-10-04_17-55-59.png">
<h2 id="h_01GGZSGSZSHSFN1ZPF79XWX8GX" class="wysiwyg-text-align-left">Show the overlay text close button</h2>
Give respondents the option of dismissing the overlay text.
1. From your videoask inbox, click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575130378132" alt="2022-11-03_15-53-14.png">
2. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575149051796" alt="2022-11-03_15-54-16.png">
3. Click the Advanced tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575151876244" alt="2022-11-03_15-55-06.png" width="369" height="751">
4. Toggle on Show close text button.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575138625684" alt="2022-11-03_15-56-22.png" width="386" height="802">
5. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575208109460" alt="2022-11-03_15-57-17.png" width="392" height="830">
Respondents will now be able to dismiss the overlay text by clicking the X icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10575215982228" alt="2022-11-03_16-00-01.png">
💡Tip: <a href="https://videoask.zendesk.com/hc/en-us/articles/360048635171" target="_blank" rel="noopener">Explore the advanced settings of your videoask</a> for more customization.

Add and manage overlay text 

To make videoasks more accessible and engaging, creators and respondents can turn on closed captions (subtitles) in each video.
Not only does this enhance accessibility, but it also adds an extra layer of engagement by allowing viewers to follow along with the dialogue more easily. Create a more inclusive and immersive experience for all users with closed captions.
Respondents viewing your videoask can turn on captions by clicking "CC" in the video controls at the top of your video:
<img src="https://videoask.zendesk.com/hc/article_attachments/4407629233172" alt="2021-09-27_17-01-01.png" width="477" height="94">
Creators can choose to have captions enabled by default. This means the captions will display in muted autoplay before respondents press the play button to view your video. 
Note: Even if you turn off this setting, respondents can still turn on captions themselves in the video controls. 
💡 Pro tip: If you have captions enabled to show by default, but you want to make sure they show only when your respondent has clicked the play button, you can <a href="https://www.videoask.com/help/customization/4405766063764-use-hidden-parameters-in-your-url-for-further-customization#h_01FE3MKGZ5YVRHWEST30N7GYDB" target="_blank" rel="noopener">add a parameter</a> to the end of your videoask URL so captions do not show in preview mode.
<h3 id="h_01HR9WM2G9Z9K246YPXXB6BH6T">Jump to:</h3>
<a href="#h_01G5J7HFYW2KKV1R8PE5WMKKCA" target="_self">Allow respondents to turn on captions</a>
<a href="#h_01G5J7HP0EW15EV4RDPN5NCT37">Activate/Deactivate the Show captions by default option</a>
<a href="#h_01G5J7HVNMD75JNWH0KDRFXAV2" target="_self">Change caption language</a>
<h2 id="h_01G5J7HFYW2KKV1R8PE5WMKKCA">Allow respondents to turn on captions</h2>
If you want to allow your respondents to activate closed captions from the video player, you need to make sure video controls are turned on for your videoask.
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8477554040468" alt="2022-08-10_15-10-39.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250664678676" alt="2022-08-01_15-55-40.png">
3. In the right-hand sidebar click Advanced.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407620956564" alt="2021-09-27_17-07-14.png" width="450" height="885">
4. Activate Show video controls.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407621016596" alt="2021-09-27_17-12-19.png" width="451" height="874">
5. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407621138068" alt="2021-09-27_17-12-19.png" width="450" height="872">
<h2 id="h_01G5J7HP0EW15EV4RDPN5NCT37">Activate/Deactivate the Show captions by default option</h2>
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8477554040468" alt="2022-08-10_15-10-39.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250665636500" alt="2022-08-01_15-55-40.png">
3. Toggle the Show captions by default option on or off.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407621076372" alt="2021-09-27_17-07-14.png" width="450" height="885"> 
4. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407629445140" alt="2021-09-27_17-07-14.png" width="450" height="884">
Note: The Show captions by default setting will be automatically enabled in the Settings area of each videoask. If you want to turn off this setting for one or more videoasks, you'll need to do so on each videoask.
<h2 id="h_01G5J7HVNMD75JNWH0KDRFXAV2">Change caption language</h2>
1. Click Build to open your videoask builder.
<img src="https://videoask.zendesk.com/hc/article_attachments/8477554040468" alt="2022-08-10_15-10-39.png">
2. Click Settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250694184852" alt="2022-08-01_15-55-40.png">
3. In the right-hand sidebar click Advanced.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407620956564" alt="2021-09-27_17-07-14.png" width="450" height="885">
4. Scroll down to Transcript. Select the desired language from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407629566740" alt="2021-09-27_17-28-16.png" width="450" height="874">
5. Activate Filter profanities to detect inappropriate language and filter it out of your transcripts and captions.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407621277076" alt="2021-09-27_17-31-17.png" width="450" height="874">
Note: Only transcripts/captions from video and audio recordings will be filtered. Removed words will be marked with an asterisk. Text responses will not be edited. 
6. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4407621295892" alt="2021-09-27_17-31-17.png" width="450" height="874">

Turn on video captions in your videoask

You can share your videoasks in a variety of ways: by embedding them in your website as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">widget</a> or in an <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">iframe</a>, sharing them directly by <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">text message or on social media with a link</a>, or sending them in the body of an email.
To send out a videoask to a list of existing contacts, you can add a videoask to the body of an email or newsletter with a snippet of HTML code. This will embed the videoask in your email as an animated gif and link.
Using an email marketing tool instead? Check out <a href="https://videoask.zendesk.com/hc/en-us/articles/7947455874708" target="_blank" rel="noopener">this article on how to embed a videoask using your email marketing tool</a>.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092622632" alt="2021-04-15_18-02-35.png"></h2>
Note: Email clients like Gmail or Outlook don't currently allow a true embed of video content. Because of this, when you embed a videoask in an email it will be a partial embed with a visual of a video that cannot be played inside the email message. This means that when recipients click on a videoask in an email they'll be directed to a new tab to view and interact with it. 
<h2>Embed a videoask in an email</h2>
You can quickly generate the email embed code for each of your videoasks and paste it into the body of your email, or in the code editor if your email has one.
1. Log in to your VideoAsk account and select the videoask you want to embed. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599118644244" alt="2022-11-04_14-16-48.png">
2. Click Send via email.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094716506644" alt="mceclip0.png" width="599" height="479">
3. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094753872020" alt="mceclip1.png">
4. In your email, paste the code directly into the body of the email. For Gmail, this can be done in the email editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092619072" alt="2021-04-15_17-08-49__1_.gif">
For other tools, such as Intercom, you may need to use the email's HTML editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092619492" alt="2021-04-15_17-11-15__1_.gif">
<h2 class="wysiwyg-text-align-left">Add contact variables </h2>
If you're sending the email to just one person you can add their contact details as <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a>. Passing the contact information this way means the person receiving your videoask won't have to enter their contact details, but you'll still see that the videoask response came from them.
1. Before copying the embed code, toggle on Add contact variables.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094947110804" alt="mceclip2.png">
2. Enter your contact's name and email.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094939103124" alt="mceclip3.png">
3. Click Copy embed code and paste it into the body of your email.
<img src="https://videoask.zendesk.com/hc/article_attachments/13094974291348" alt="mceclip4.png">
The contact information you just entered has now been added as <a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">variables</a> to the videoask URL in the embed code. So your recipient won't have to enter their contact details, but you'll still know that the videoask is from them.
💡 Tip: You can also <a href="https://www.videoask.com/help/tracking/360053348191-how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass the variables into the overlay text</a> for a more personalized experience. 
Note: If you're <a href="https://www.videoask.com/help/how-it-works/4410842410004-using-videoask-with-your-apple-device#h_01FPJFABEX0F995P16FQHG7KZ9" target="_blank" rel="noopener">sharing your videoask via email from your iPhone</a>, make sure you first <a href="https://docs.google.com/document/d/1upe_i84VWGlI88sqPBuY7BJB-t1r-kG1DoOWLub4tfo/edit#heading=h.t46d0sl6cspm" target="_blank" rel="noopener">connect your email account to your native iPhone Mail app</a>.

Embed a videoask in an email

Viewing answers from your videoask shouldn’t have to be a chore. If you’re looking for a quick glance at an answer or reply, AI summary has you covered.
With AI summary, you can get a brief overview of what a respondent has mentioned in their video/audio message, or get a summary of the reply you’ve sent respondents, without watching or listening to the entire video.
Check out our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> and find out if this feature is included in your plan.
There are two places in your account to <a href="https://www.videoask.com/help/how-it-works/360035995492-view-your-responses" target="_blank" rel="noopener">view responses</a>: the All interactions feed, and your videoask inbox. To use AI summary, select any answer or message you want to get an overview of, and then click the summary icon on the right-hand side.
<img src="https://videoask.zendesk.com/hc/article_attachments/16393889879700" alt="ai">
With some AI magic, a pop-up will appear with a short summary of the answer or message. 🪄
<img src="https://videoask.zendesk.com/hc/article_attachments/16729140737428" alt="AI">

Get AI summaries of answers and messages

Get the conversation going by using VideoAsk with your email marketing tool to send emails, newsletters, or campaigns.
Using a snippet of HTML code, grab your audience’s attention by embedding your videoask in an email as an animated GIF and link.
<iframe src="https://fast.wistia.com/embed/medias/i1vs66krr2" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Note: Email marketing tools don't allow a true embed of video content. So, when you embed a videoask in an email it displays as a GIF. When recipients click the GIF they're directed to a new tab to view and interact with the videoask.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/7947201338516" alt="2022-07-20_16-01-54__1_.gif" width="599" height="374"></h2>
Not using an email marketing tool? You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360047556311" target="_blank" rel="noopener">embed a videoask in an email</a> with your email client.
💡Tip: Explore more ways to <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share a videoask with your audience</a>. 
<h3>Jump to:</h3>
<a href="#h_01G8VW8RGY3VWD2S9Y4R9QG5Z0" target="_self">Embed a videoask as a GIF using an email marketing tool</a>
<a href="#h_01G8EW3BDX00AX308HMRMRGP5A" target="_self">Use merge tags with Mailchimp</a>
<a href="#h_01FS4VJQ5RCJ1V9CAXPSCHW7MT" target="_self">Embed a videoask as a GIF in a HubSpot email</a>
<a href="#h_01FT9VKBA878SWF9FX2EYFXFTT" target="_self">Pass contact details from HubSpot to your videoask with variables</a>
<h2 id="h_01G8VW8RGY3VWD2S9Y4R9QG5Z0">Embed a videoask using an email marketing tool</h2>
1. Log in to your VideoAsk account and select the videoask you want to embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248251412" alt="2023-07-05_14-08-30.png">
2. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248257940" alt="2023-07-05_14-10-08.png">
3. Click Send via email.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288530324" alt="mceclip0.png" width="599" height="479">
4. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248267284" alt="mceclip1.png">
5. Head over to your email marketing tool editor and add custom code to your email template. How this part looks may vary depending on which email marketing tool you use.
In this example, we're using <a href="https://mailchimp.com/" target="_blank" rel="noopener">Mailchimp</a> to send out our email. We'll add a Code block to our template.
<img src="https://videoask.zendesk.com/hc/article_attachments/10760836819732" alt="mceclip5.gif">
6. Paste the embed code you copied in step 5 in the Code field. 
<img src="https://videoask.zendesk.com/hc/article_attachments/10761025150100" alt="mceclip6.png">
7. Click Save &amp; Close, finish designing your campaign, and it's ready to send!
<img src="https://videoask.zendesk.com/hc/article_attachments/10761127879700" alt="mceclip7.png">
Note: The email embed code doesn't include any contact details by default. You can enable a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> in your videoask to collect respondents' contact details or follow the instructions below to use merge tags.
💡 Pro tip: To center align the GIF and link, add <code>&lt;center&gt;</code> to the beginning of the embed code, like this:
<img src="https://videoask.zendesk.com/hc/article_attachments/11243456220692" alt="2022-11-30_10-53-01.png">
Here's how it will look:
<img src="https://videoask.zendesk.com/hc/article_attachments/10817265555092" alt="mceclip1.png" width="596" height="482">
<h2 id="h_01G8EW3BDX00AX308HMRMRGP5A" class="wysiwyg-text-align-left">Use merge tags with Mailchimp</h2>
The videoask URL that's included in the code you copy doesn't include contact variables. Without variables, you won't know who has responded to your videoask unless you enable a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a>.
However, you can use variables and <a href="https://mailchimp.com/help/getting-started-with-merge-tags/" target="_blank" rel="noopener">merge tags</a> to dynamically populate respondent contact information. This means respondents don't need to fill out a contact form but you still know who the responses are from. To do this, you need to manually update the embed code.
You can add the following <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307552" target="_blank" rel="noopener">variables</a> to the videoask URL to pass contact name, email, and phone number:
#contact_name=
#contact_email=
#contact_phone_number=
To use these variables with merge tags, add them to the end of the videoask URL in your embed code following the appropriate formatting for your email tool.
1. Log in to your VideoAsk account and select the videoask you want to embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248251412" alt="2023-07-05_14-08-30.png">
2. Click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248257940" alt="2023-07-05_14-10-08.png">
2. Click Send via email.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288530324" alt="mceclip0.png" width="599" height="479">
3. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248267284" alt="mceclip1.png">
4. Paste the code into a Code block in the Mailchimp editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/8117905055252" alt="2022-07-27_11-17-48.png">
5. You'll need to add the variables with Mailchimp's merge tags to the end of both URLs in the embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/8118265948820" alt="2022-07-27_11-25-48.png">
Add the variables after ?autoplay=true in the embed code, in both places.
<img src="https://videoask.zendesk.com/hc/article_attachments/8118787288212" alt="2022-07-27_11-39-27.png">
That's it! Click Save &amp; Close to save your changes.
Now, when you send your email, each person on your mailing list will receive a unique videoask URL that already includes their contact information. When they respond to your videoask, you'll receive their responses in your VideoAsk account along with their name and email address. They won't need to complete a <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/8118886132628" alt="2022-07-27_10-26-24.png">
<h2 id="h_01FS4VJQ5RCJ1V9CAXPSCHW7MT" class="wysiwyg-text-align-left">Embed a videoask into a HubSpot email</h2>
If you want to embed a videoask in a HubSpot email, the process is a little different because of some code-copying limitations in the HubSpot email editor.
Follow the steps below to create a clickable, animated GIF in your HubSpot email that directs your readers to your videoask in a new tab.
1. Select Share &amp; Embed from your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248257940" alt="2023-07-05_14-10-08.png">
2. Click Send via email.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288530324" alt="mceclip0.png" width="599" height="479">
3. Right-click on your videoask preview and choose the Copy Image Address option. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13193189879444" alt="mceclip0.png">
4. In your HubSpot email editor, drag and drop the Image element to the place you'd like your videoask to display.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248269076" alt="2022-01-11_16-35-56__1_.gif">
5. Click Select image.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288545172" alt="2022-01-11_16-39-05.png" width="563" height="173">
6. Paste the image address you copied in step 3 into the URL box.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288546836" alt="2022-01-11_16-41-57.png" width="463" height="438">
7. Click Preview.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248273428" alt="2022-01-11_16-41-57.png" width="454" height="430">
8. Select the image and click Import selected.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248274836" alt="2022-01-11_16-44-23.png" width="447" height="426">
9. Select the GIF you've just imported.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288554516" alt="2022-01-11_16-47-36.png" width="453" height="613">
Nearly there. 💪 Now, all you need to do is add a link to your GIF so it directs your readers to your videoask when they click it.
10. To do this, go back to your videoask and copy your videoask share URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/13193251509908" alt="mceclip1.png" width="577" height="443">
11. Add it to the Link (optional) box in your HubSpot email editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288556180" alt="2022-01-11_18-32-03.png">
12. Then click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248282260" alt="2022-01-11_18-32-03.png">
And that's it!
Note: We recommend sending yourself a test email to check everything is working as expected before sending out the email to your customers.😉
<h2 id="h_01FT9VKBA878SWF9FX2EYFXFTT" class="wysiwyg-text-align-left">Pass contact details from HubSpot to your videoask with variables</h2>
Since you'll already know your respondent's name and email address when sending an email from HubSpot, why not pass their contact details from HubSpot to your videoask with variables? Your respondents won't need to fill out the <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener">contact form</a> but you'll still be able to see their contact details with their responses.
After you've embedded your videoask into a HubSpot email (check out the previous section of this article for help with that), follow the steps below to add variables.
1.  In your HubSpot email, click on the Image element you've added for your videoask. This will open the image editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248283924" alt="Email_or_marketing_tool27.png">
2. In the Link (optional) box, type the following variables after your videoask link:
<code>#contact_name={{contact.firstname}} {{contact.lastname}}&amp;contact_email={{contact.email}}</code>
<img src="https://videoask.zendesk.com/hc/article_attachments/17140288561172" alt="Email_or_marketing_tool28.png">
3. Then click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140248290068" alt="Email_or_marketing_tool29.png">
And you're all set! Now when your respondents answer your videoask sent from a HubSpot email, their contact details will appear with their videoask response. 
Note: We recommend using the preview feature in HubSpot to view the email as a specific contact. You can test out the link to make sure everything is working as expected before sending the email to your respondents. 
💡 Tip: You can also <a href="https://www.videoask.com/help/tracking/360053348191-how-to-pass-variables-into-overlay-text" target="_blank" rel="noopener">pass the variables into the overlay text</a> for a more personalized experience.

Use VideoAsk with your email marketing tool

Give potential students an unforgettable first impression of your course or school by creating an interactive video application or sign-up form. 
Let prospects get an immediate sense of who you are by introducing yourself on video and create a sense of trust and openness from the get-go.
Below is a videoask sign-up funnel for prospects interested in a watercolor course:
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fbhmrwvtx?preview&amp;hidepreviewbanner" width="100%" height="600px">
</iframe>
⬆️ Don't worry, this one's set to preview mode so we're not collecting submissions. Feel free to have a play around.
In this videoask flow, we've used a range of <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a>, including button, multiple choice and open ended. We've used <a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">conditional logic</a> to add branching to our videoask, so respondents only see steps relevant to them depending on the multiple-choice answers they choose.
If this is your first time using VideoAsk, we recommend checking out our guide on <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">how to create your first videoask</a> to get started.
Note: Some of the features used in this videoask and mentioned below are only available on paid plans. Check out our <a href="www.videoask.com/pricing" target="_blank" rel="noopener">pricing page</a> for a full breakdown of what's included in each plan.
<h3>Here are some of the features we used:</h3>
<ul>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360036299571" target="_blank" rel="noopener">Conditional logic </a>to qualify our leads: <img src="https://videoask.zendesk.com/hc/article_attachments/12292855772820" alt="2023-01-11_15-08-13.png"> 
</li>
<li>
<a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QSEYK1DJ71SVE2CZ7X9G" target="_blank" rel="noopener">Button answer type </a>to start the interactive experience: <img src="https://videoask.zendesk.com/hc/article_attachments/12292880589204" alt="2023-01-11_15-10-02.png"> 
</li>
<li>
<a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8QBRRZ2W8M2QJNEW9FY7T" target="_blank" rel="noopener">Multiple-choice</a> answer type steps to navigate respondents through the flow: <img src="https://videoask.zendesk.com/hc/article_attachments/12292898671636" alt="2023-01-11_15-11-45.png"> 
</li>
<li>
<a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8PYJBJ439675TJ1K93XFZ" target="_blank" rel="noopener">Open-ended</a> answer type to allow respondents to ask any questions or give feedback via video, audio, or text: <img src="https://videoask.zendesk.com/hc/article_attachments/12293057323668" alt="2023-01-11_15-15-53__1_.gif"> 
</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">Contact form</a> to collect our respondents' details so we can follow up with them: <img src="https://videoask.zendesk.com/hc/article_attachments/12293157780884" alt="2023-01-11_15-21-17.png"> 
</li>
<li>
<a href="https://www.videoask.com/help/customization/360057757011-customize-your-videoask" target="_blank" rel="noopener">Custom colors, branding, and font </a>for a professional look: <img src="https://videoask.zendesk.com/hc/article_attachments/12293178959380" alt="2023-01-11_15-22-32.png"> 
</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360052540411" target="_blank" rel="noopener">Custom end screen</a> to stay on-brand throughout your flow: <img src="https://videoask.zendesk.com/hc/article_attachments/12293175712788" alt="2023-01-11_15-23-26.png">
</li>
</ul>
<h3>If you're new to VideoAsk, we recommend checking out these articles to get you started:</h3>
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">Your first videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360039569631" target="_blank" rel="noopener">Create a multi-step videoask</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4410464471572" target="_blank" rel="noopener">Tips and tools for video editing and recording</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360055417552" target="_blank" rel="noopener">Use notes and scripts when recording your videos</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/4410211129620" target="_blank" rel="noopener">Recording and uploading FAQ</a></li>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/7734134796564" target="_blank" rel="noopener">Getting start with VideoAsk</a></li>
</ul>
<h3>You might also find the following articles beneficial depending on how you choose to set up your videoask:</h3>
<ul>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4416621623188" target="_blank" rel="noopener">Score your respondents' answers </a>(to prioritize your strongest prospects)</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360053351291" target="_blank" rel="noopener">Recall information</a> (to make your flow even more conversational by using respondents' names)
</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360054870751" target="_blank" rel="noopener">Add a payment answer type</a> (to collect a course payment or deposit from within your videoask)</li>
<li>
<a href="https://www.videoask.com/help/responses/360054224932-answer-types#h_01FDC8R047FBFVXABZM80KC9KP" target="_blank" rel="noopener">Add a calendar answer type</a> (to let respondents view and book appointments on your calendar from your videoask)</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4403908690836" target="_blank" rel="noopener">Advanced logic </a>(to build out more complex flows)</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/5161744432148" target="_blank" rel="noopener">Add UTM tracking to your videoask </a>(to keep tabs on traffic and campaign sources)</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/4403727473428" target="_blank" rel="noopener">Analyze the drop-off rate of your videoask </a>(to boost engagement levels)</li>
<li>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">View your metrics and answers per step </a>(to dive into the data)</li>
</ul>
<h3>We've put together a list of time-saving integrations that VideoAsk users are making the most of in workflows like this one: </h3>
<ul>
<li>Integrate with <a href="https://www.videoask.com/help/integrations/4406335083540-videoask-integrations#h_01FFQ4H0JJ8DFVPY5J1Z9XMBRY" target="_blank" rel="noopener">your CRM</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360056214791" target="_blank" rel="noopener">Google Sheets</a> to keep track of prospects and students.</li>
<li>Integrate with <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-thousands-of-other-apps-with-zapier" target="_blank" rel="noopener">Slack through Zapier</a> to receive notifications for new leads.</li>
<li>Integrate with <a href="https://videoask.zendesk.com/hc/en-us/articles/360050394351" target="_blank" rel="noopener">Google Analytics, Facebook Pixel, and Google Tag Manager</a> to track engagement.</li>
</ul>
Can't see your preferred tool?<a href="https://videoask.zendesk.com/hc/en-us/articles/4406335083540" target="_blank" rel="noopener"> Check out all our integrations here</a>.
<h3>Share your videoask with the world</h3>
There are lots of ways to get your videoask out into the world:
<ul>
<li><a href="https://videoask.zendesk.com/hc/en-us/articles/360047556311" target="_blank" rel="noopener">Share it in an email campaign</a></li>
<li>Embed it in a landing page as an <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">iframe</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360059030911" target="_blank" rel="noopener">widget</a>
</li>
<li>Link to it from a call to action button or <a href="https://videoask.zendesk.com/hc/en-us/articles/4410122194708" target="_blank" rel="noopener">Facebook Ad</a>
</li>
<li>Share it using a <a href="https://videoask.zendesk.com/hc/en-us/articles/7253059331092" target="_blank" rel="noopener">QR code</a>
</li>
</ul>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">Explore more ways to share your videoask</a>.
<h3>Continue the conversation through VideoAsk</h3>
And it doesn't end there! Spark a conversation after collecting submissions by<a href="https://videoask.zendesk.com/hc/en-us/articles/360035995492" target="_blank" rel="noopener"> replying to respondents</a> directly from your VideoAsk account. <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">Use tags to keep track of conversations</a> and make the most of our <a href="https://videoask.zendesk.com/hc/en-us/articles/4403249780500" target="_blank" rel="noopener">direct message feature</a> to reach out to your VideoAsk contacts with a personalized video message.

Maximize course enrollment with an interactive sign-up form

When you downgrade your VideoAsk account to a lower subscription tier or cancel your paid plan altogether, changes will come into effect at the end of your prepaid period. 
Your downgrade will take effect at the end of the month or year according to your sign-up or subscription date and depending on whether you're on a <a href="https://videoask.zendesk.com/hc/en-us/articles/5134340212116" target="_blank" rel="noopener">monthly or annual plan</a>.
All our plans (yearly and monthly) are recurring. If you want to cancel your paid plan or downgrade to a lower tier, please make sure to do so before your prepaid period ends so you're not charged for another month or year.
Note: If you cancel your paid subscription you'll automatically be downgraded to our free Start plan. You'll still have access to all the videoasks you've created in your account but paid features included in them may be affected or removed. Keep reading for more details.
<img src="https://videoask.zendesk.com/hc/article_attachments/18590199588628" alt="2021-05-21_18-25-38.png" width="450" height="446">
💡 Tip: You can <a href="https://videoask.zendesk.com/hc/en-us/articles/360042803252" target="_blank" rel="noopener">check your current usage and manage your plan</a> from within your VideoAsk account.
If you're signed up for one of our paid subscriptions and are thinking about downgrading your account, you'll lose access to certain tools and features that aren't available on our lower tiers or free plans.
We've put together some of the key things to bear in mind when reconsidering your VideoAsk plan:
<h3 id="h_01HFCGHJV8WYSH026E39MJB52Q">Steps and features</h3>
If you downgrade to our free Start plan, you'll only be able to create videoasks with a maximum of three steps. Any existing videoasks in your account will continue to work but paid features such as branding you've added may be affected or removed.
You won't be able to add more steps to your existing videoasks (if they already contain three or more steps) or edit them outside of the limits available on your new plan. For more detailed information on what each plan includes, <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">check out our pricing page</a>.
<h3 id="h_01HFCGHJV8QB4RW4PYX6CC51YC" class="wysiwyg-text-align-left">Responses and conversations</h3>
You'll still have access to all the responses you've collected, as well as the follow-up conversations you've had with your respondents, no matter which plan you downgrade to. You'll always have access to your responses unless you <a href="https://www.videoask.com/help/account-management/360051864991-how-to-delete-interactions-videoasks-steps-and-folders#h_01FEGTJ19DKERPZTR6DAW5A19K" target="_blank" rel="noopener">delete them</a> directly or <a href="https://videoask.zendesk.com/hc/en-us/articles/4411842192660" target="_blank" rel="noopener">delete your VideoAsk account</a>.
<h3 id="h_01HFCGHJV8CN52XEAZSD1YJWN4" class="wysiwyg-text-align-left">Processing minutes</h3>
If you go over the limit of processing minutes included in your plan, we'll continue processing video/audio for you but you'll be required to upgrade or wait until your minutes renew to view video and audio responses you receive. 
Your processing counter will reset each month or year (depending on whether you're on a monthly or yearly plan) according to your sign-up or subscription date. 
For example, if you sign up for a monthly plan on March 24, 2022, your counter will reset on April 24, 2022.
Please contact our Support team by hitting the Contact Support button at the bottom of this page if you need to check your sign-up date. 
Unused minutes don't carry over to the next month or year. <a href="https://www.videoask.com/help/account-management/360042803252-check-your-current-usage-and-manage-your-plan#h_01F5KJDHJY7Y2H01QCKQ1XJWYV" target="_blank" rel="noopener">Find out more about how processing minutes are calculated.</a>
Note: Your respondents' experience won't be affected if you run out of processing minutes. They'll still be able to record videos and submit them as normal.
We understand that business needs are constantly changing and we try to make both upgrading and downgrading as hassle-free as we can.
If you're still unsure about which plan would fit you best, we'd love to have a discussion about your individual needs and use case to help you figure it out. Just hit the Contact Support button at the bottom of this page to kick off the conversation with our Support team.

What happens when I downgrade or cancel my paid plan?

VideoAsk is a powerful tool to drive engagement and provide a more human touch on social networking sites like Facebook, LinkedIn, and Twitter.
To share your videoask on your favorite social media platform, just follow these simple steps.
1. Select the videoask you want to share on social media and click Share &amp; embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/10719131051156" alt="2022-11-09_13-51-15.png">
2. Click Share on social media.
<img src="https://videoask.zendesk.com/hc/article_attachments/13220395022740" alt="mceclip0.png" width="626" height="487">
3. Check you're happy with the videoask thumbnail, or choose a new one if you like.
<img src="https://videoask.zendesk.com/hc/article_attachments/13220464464148" alt="mceclip1.png" width="630" height="387">
4. Choose the social media platform where you'd like to post your videoask and share away!
<img src="https://videoask.zendesk.com/hc/article_attachments/13220492543508" alt="mceclip2.png" width="654" height="402">
Note: You can also share your videoask on social media platforms by simply copying and pasting the videoask URL link into the message or post.
<img src="https://videoask.zendesk.com/hc/article_attachments/13220530426644" alt="mceclip3.png" width="637" height="498">
How do videoasks work on social media?
Social media platforms have a short list of video platforms they have whitelisted that allow for truly embedded video content (basically just YouTube). As a newish product, unfortunately, VideoAsk is not yet on that list (but share away, and hopefully we will be soon!).
In the meantime, your videoasks will display a meta image or GIF when you share them on social media. When clicked, respondents are directed to a new window or tab to complete the videoask.
<h3 class="wysiwyg-text-align-center">Facebook</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742672/2021-03-26_09-32-59.png" alt="2021-03-26_09-32-59.png" width="445" height="478">
<h3 class="wysiwyg-text-align-center">LinkedIn</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091739251/2021-03-26_09-34-45.png" alt="2021-03-26_09-34-45.png" width="521" height="425">
<h3 class="wysiwyg-text-align-center">Twitter</h3>
<img src="https://videoask.zendesk.com/hc/article_attachments/360091742892/2021-03-26_09-40-54.png" alt="2021-03-26_09-40-54.png" width="535" height="293">
However, there are a few caveats to be aware of when sharing videoasks on these platforms. Below we'll take a look at some of the issues you could face and how you can resolve them.
<h2>LinkedIn</h2>
I edited my videoask's thumbnail but the updated version isn't displaying on my LinkedIn post. Why not?
LinkedIn uses a preview cache to create a preview snippet of your videoask link. This means that if you edit your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050275971" target="_blank" rel="noopener">videoask's thumbnail</a> after pasting the link into your post, LinkedIn might still "remember" the previous preview snippet so the thumbnail won't update.
To fix this, you can use <a href="https://www.linkedin.com/post-inspector/" target="_blank" rel="noopener">LinkedIn's Post Inspector tool</a> to see when the content was last updated and request a re-scrape. This will create a new preview snippet of your videoask link with your updated thumbnail.
I edited my videoask's title but the updated version isn't being reflected on my LinkedIn post. Why not?
This is the same as issue as above. LinkedIn uses a preview cache to create a preview snippet of your videoask link. This means that if you edit your <a href="https://videoask.zendesk.com/hc/en-us/articles/360050275971" target="_blank" rel="noopener">videoask's title</a> after pasting the link into your post, LinkedIn might still "remember" the previous preview snippet so the title won't update.
To fix this, you can use <a href="https://www.linkedin.com/post-inspector/" target="_blank" rel="noopener">LinkedIn's Post Inspector tool</a> to see when the content was last updated and request a re-scrape. This will create a new preview snippet of your videoask link with the updated title.
I sent a videoask link containing variables as a direct message on LinkedIn, but they don't pull through. What's going on?
<a href="https://videoask.zendesk.com/hc/en-us/articles/360044540211" target="_blank" rel="noopener">Variables</a> will be removed when your respondent clicks on your videoask link if you've sent it via direct message on LinkedIn. As a workaround, you can replace the "#" with a "?".
For example, the following videoask URL contains the "contact_name" variable:
<pre>www.videoask.com/fktypqsyz#contact_name=XXXX</pre>
However, for this variable to pull through correctly when the link is shared in a direct message on LinkedIn, we need to change the "#" to a "?", so we end up with the following URL:
<pre>www.videoask.com/fktypqsyz?contact_name=XXXX</pre>
Note: This workaround only applies to preset variables and will not work with custom variables.
<h2>Facebook</h2>
I shared a videoask on Facebook but some of my respondents are unable to reply to it. Can you help?
Respondents using Facebook's in-app browser on an Android device won't be able to answer open-ended questions on your videoask. This is because Android doesn't allow the permissions popup, meaning there's no way to give the camera access to record.
iOS users won't face this issue and will be able to answer open-ended questions through Facebook's in-app browser.
I created a Facebook ad that points to a videoask but it's being blocked. Why?
This is happening because you don't own the "videoask.com" domain. You can only send ad traffic to a website that you own the domain of. If you're on our <a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Brand plan</a> you can set up a <a href="https://videoask.zendesk.com/hc/en-us/articles/360046795732" target="_blank" rel="noopener">custom domain</a> to solve the issue.
Alternatively, if you have your own website, you could <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed your videoask on your website</a> and direct ad traffic there.

What to know about using VideoAsk on social media platforms

Follow the steps below to add a widget or embed videoasks in your WordPress site. This will allow visitors to interact with and respond to your videoasks without leaving the page or site.
To add a videoask to your WordPress site, you have two options:
1. <a href="https://www.videoask.com/help/embed/360058597472-embed-a-videoask-on-a-webpage" target="_blank" rel="noopener">Embed videoasks directly within a page</a> using an &lt;iframe&gt; code (similar to what's used to embed videos from YouTube or Vimeo).
2. <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">Embed a widget</a> that will float at the bottom of your page or site and expand to display your videoask when activated (like <a href="https://www.videoask.com/embed-widget" target="_blank" rel="noopener">our friendly example here</a>!).
If you're using a WordPress plugin on your website, make sure your WordPress theme supports a code block to insert the HTML embed code. If the WordPress theme only supports the text editor for HTML, this will remove some of the key properties from our embed code and respondents will be redirected to a new tab or browser to interact with your videoask.
Note: To embed a videoask in your WordPress site you will need a <a href="https://wordpress.com/support/code/" target="_blank" rel="noopener">WordPress plan that allows JavaScript and the iframe HTML tag</a>. 
<h3 class="wysiwyg-text-align-left">Jump to:</h3>
<a href="#h_01FWSKW96J5TWS6RV08CTTZ23G" target="_self">Embed a videoask as an iframe</a>
<a href="#h_01FCZMD4HS64C1SRMA4CFK0CPN" target="_self">Embed the videoask widget</a>
<a href="#h_01FCZMGD7C9PWCZVJ8XGCKPEZ6" target="_self">Edit header or footer code using a plugin</a>
<h2 id="h_01FWSKW96J5TWS6RV08CTTZ23G">Embed a videoask on a page</h2>
1. From your VideoAsk account, select the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599074585620" alt="2022-11-04_14-13-18.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162836541076" alt="mceclip1.png" width="559" height="441">
3. Make sure the dropdown is set to Iframe and click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162891457300" alt="mceclip2.png" width="578" height="369">
4. On your WordPress page editor, click the + icon to add a new block.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186252/2020-12-21_17-15-08.png" alt="2020-12-21_17-15-08.png" width="695" height="331">
5. Select the HTML block.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318691/2020-12-21_17-14-44.png" alt="2020-12-21_17-14-44.png" width="699" height="334">
Note: These instructions refer to the native WordPress builder. If you're using a different builder, the process for adding a new content block will differ. Look for the option to add "HTML" or "custom code".
6. Paste the iframe embed code into the HTML section.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318831/2020-12-21_17-20-47.png" alt="2020-12-21_17-20-47.png" width="704" height="336">
💡 Pro tip: If you'd like your videoask to display with the answer buttons stacked on top of the video (i.e. mobile view) as opposed to split screen (your video on the left and answer buttons on the right), then edit the embed code so width equals less than 1024 pixels.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080318871/2020-12-21_17-21-36.png" alt="2020-12-21_17-21-36.png" width="644" height="369">
7. Hit Publish or Update. Then take a look at your page and enjoy your beautiful videoask!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080186772/2020-12-21_17-22-14.png" alt="2020-12-21_17-22-14.png" width="650" height="456">
<h2 id="h_01FCZMD4HS64C1SRMA4CFK0CPN" class="wysiwyg-text-align-left">Embed the videoask widget</h2>
Your <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget</a> can be embedded to <a href="#h_01FX6BZ4GC8EQQW3HZMTT67BZY" target="_self">display in a single page</a> or <a href="#h_01FX6BZFYKD8J1J0T7H14M2H0V" target="_self">displayed throughout your site</a>.
<h3 id="h_01FX6BZ4GC8EQQW3HZMTT67BZY">Display the widget on a single page</h3>
1. From your VideoAsk account, select the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599074585620" alt="2022-11-04_14-13-18.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162836541076" alt="mceclip1.png" width="559" height="441">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163175302420" alt="mceclip4.png" width="584" height="374">
4. Add any Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163218608148" alt="mceclip5.png" width="585" height="375">
Note: Toggle on Make widget dismissible to give your website visitors the option to close the widget.
5. On your WordPress page editor, add an HTML block.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321691/2020-12-21_17-46-07.png" alt="2020-12-21_17-46-07.png" width="712" height="339">
6. Paste the widget code into the HTML block.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080321711/2020-12-21_17-46-47.png" alt="2020-12-21_17-46-47.png" width="708" height="337">
Note: The widget code comes with instructions (included within &lt;?--xxx and--&gt;). These instructions will not appear on your page, but you can delete them if you want to tidy up the code. 
7. Hit Publish or Update and enjoy your widget on your page!
<img src="https://videoask.zendesk.com/hc/article_attachments/360080322011/2020-12-21_17-45-22.png" alt="2020-12-21_17-45-22.png">
<h3 id="h_01FX6BZFYKD8J1J0T7H14M2H0V">Display the widget throughout your site</h3>
To display the VideoAsk <a href="https://www.videoask.com/help/embed/360059030911-embed-a-videoask-widget" target="_blank" rel="noopener">widget</a> throughout your WordPress site, you'll need to add the embed code to the header or footer.
There are a few different ways to add this code: <a href="#h_01FX6DFZJTCCK1MJN0RCPKN3N4" target="_self">edit your theme code</a> or install a plugin to edit the <a href="https://wordpress.org/search/header+footer" target="_blank" rel="noopener">header and footer code</a>.
<h3 id="h_01FX6DFZJTCCK1MJN0RCPKN3N4">Edit theme code</h3>
1. From your VideoAsk account, select the videoask you'd like to embed and click the Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599074585620" alt="2022-11-04_14-13-18.png">
2. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162836541076" alt="mceclip1.png" width="559" height="441">
3. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163175302420" alt="mceclip4.png" width="584" height="374">
4. Add any Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163218608148" alt="mceclip5.png" width="585" height="375">
Note: Toggle on Make widget dismissible to give your website visitors the option to close the widget.
5. On your WordPress site, open the theme editor.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080403811/2020-12-22_14-03-38.png" alt="2020-12-22_14-03-38.png" width="217" height="481">
6. In the theme files, select footer.php.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080276332/2020-12-22_14-04-08.png" alt="2020-12-22_14-04-08.png" width="718" height="322">
7. Inside the body tag (&lt;/body&gt;), paste the widget code.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277632/2020-12-22_14-06-42.png" alt="2020-12-22_14-06-42.png">
8. Click Update File to save your changes and embed your widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080277672/2020-12-22_14-07-12.png" alt="2020-12-22_14-07-12.png">
All done! Now enjoy the sight of your widget throughout your site. 🙂
<h3 id="h_01FCZMGD7C9PWCZVJ8XGCKPEZ6">Edit header or footer code using a plugin</h3>
1. Install a header and footer plugin (this example uses the <a href="https://wordpress.org/plugins/insert-headers-and-footers/" target="_blank" rel="noopener">Insert Headers and Footers plugin</a>, but others will work as well).
<img src="https://videoask.zendesk.com/hc/article_attachments/360080405771/2020-12-22_14-23-16.png" alt="2020-12-22_14-23-16.png">
2. Once your plugin is installed, open the plugin to configure its settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404571/2020-12-22_14-09-12.png" alt="2020-12-22_14-09-12.png" width="419" height="460">
3. In your VideoAsk account, select the videoask you'd like to embed and click Share &amp; Embed icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/10599074585620" alt="2022-11-04_14-13-18.png">
4. Click Embed in a website.
<img src="https://videoask.zendesk.com/hc/article_attachments/13162836541076" alt="mceclip1.png" width="559" height="441">
5. Make sure the dropdown is set to Widget.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163175302420" alt="mceclip4.png" width="584" height="374">
6. Add any Overlaying text and choose the style, color, and position. Click Copy embed code.
<img src="https://videoask.zendesk.com/hc/article_attachments/13163218608148" alt="mceclip5.png" width="585" height="375">
Note: Toggle on Make widget dismissible to give your website visitors the option to close the widget.
7. On your WordPress site, in either the "Scripts in Body" or "Scripts in Footer" section, paste the widget embed code. Click Save.
<img src="https://videoask.zendesk.com/hc/article_attachments/360080404511/2020-12-22_14-10-31.png" alt="2020-12-22_14-10-31.png">
That's it! Now your widget will appear on every page of your site. 🙂
💡 Pro tip: If you'd like to make your VideoAsk widget display at specific times only, or create other conditions for displaying your widget, check out these <a href="https://wordpress.com/support/widgets/#widget-visibility" target="_blank" rel="noopener">Widget Visibility Settings on the WordPress Support Site</a>.
Looking for more options to display video widgets on your WordPress site? Explore our <a href="https://www.videoask.com/help/embed/advanced-embed-options" target="_blank" rel="noopener">advanced embed options</a>.

Embed a videoask in your WordPress site

If you’ve created a videoask to send out to multiple people, you can still personalize it by using the video overlay text. 
<iframe src="https://fast.wistia.com/embed/medias/r82jqxbe0y" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Use <a href="https://www.videoask.com/help/tracking/use-variables-hidden-fields-to-add-contact-information-to-your-videoask-url" target="_blank" rel="noopener">variables</a> to pipe information into the overlay text to automatically personalize steps of your videoask.
If you're collecting contact details in your videoask, learn how to <a href="https://www.videoask.com/help/customization/recall-contact-information-later-in-your-videoask" target="_blank" rel="noopener">recall information in overlay text</a> in later steps.
<h2>Add variables to overlay text</h2>
1. Log in to your VideoAsk account and select the videoask you’d like to personalize with overlay text. Click Share &amp; Embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697232496660" alt="2022-08-19_15-26-24.png">
2. Under Share your URL, click + Variables.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706351764" alt="2021-08-24_11-50-09.png" width="488" height="509">
Select from the default variable options or click + Add custom variable to create your own. If you're new to the wonderful world of variables, learn more about <a href="https://www.videoask.com/help/tracking/how-to-use-variables" target="_blank" rel="noopener">getting started with variables</a>.
Note: Custom variables must be alphanumeric (letters and numbers only), and must use underscores to_separate_words. 
3. Go back to the inbox and click Build.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697246054548" alt="2022-08-19_15-26-24.png">
4. Click on the step you’d like to add overlay text to.
<img src="https://videoask.zendesk.com/hc/article_attachments/8159271596564" alt="2022-07-28_16-15-11.png">
5. Open the Video tab.
<img src="https://videoask.zendesk.com/hc/article_attachments/6180624544916" alt="2022-05-10_16-32-27.png">
6. Type any desired text in the Overlay text box.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697290747924" alt="2021-08-24_11-59-33.png" width="421" height="730">
7. Then decide which information you want to personalize in the overlay text by using this formatting:
{{this_is_my_variable}}
In this example, the contact_name variable we've added to our share URL will be passed through to the overlay text.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697316328212" alt="2021-08-24_12-03-24.png" width="415" height="689">
You can also use {{contact_phone_number}}, {{contact_email}}, {{contact_product_name}} or any custom variables you've defined. 
8. You can adjust the relative overlay text size, edit when it is revealed or fades away, and choose if you'd like to Darken the video for text visibility. Then be sure to click Done👌.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697335695380" alt="2021-08-24_12-05-38.png" width="407" height="655">
9. Now go back to Inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/8159356705556" alt="2022-07-28_16-15-11.png">
10. Click Share &amp; Embed.
<img src="https://videoask.zendesk.com/hc/article_attachments/8697232496660" alt="2022-08-19_15-26-24.png">
11. Copy the Share URL.
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706465812" alt="2021-08-24_12-08-56.png" width="540" height="282">
12. Update the information in the variables you've added (replacing the placeholder "XXXX"), and see how the overlay text updates!
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706488468" alt="2021-08-24_12-11-54.png" width="704" height="427">
Note: If a variable has not been specified in the URL, your overlay text will display a blank space for this variable:
<img src="https://videoask.zendesk.com/hc/article_attachments/4405706501908" alt="2021-08-24_12-15-24.png">
 
 
<iframe style="border: none; border-radius: 24px;" src="https://www.videoask.com/fsrusvtma" width="65%" height="390px">
</iframe>

How to pass variables into overlay text

Each videoask you create and every video or audio answer you receive automatically generates a transcript. While we do the best we can to make these as accurate as possible, sometimes things can still get a little funky. 😅
Use our caption or transcript editor to fix any errors or to add additional captions to your videos.
Watch the video below or keep reading for a more in-depth guide. ⬇️
<iframe src="https://fast.wistia.com/embed/medias/kjynskgjx7" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
<a href="https://videoask.zendesk.com/hc/en-us/articles/360052538271" target="_self">Want to change the language of your videoask? Explore how to set the language of your videoask here</a>.
<h3>Jump to:</h3>
<a href="#h_01FCNY75H5P54AMT8NE8FKCCXW" target="_self">Edit the captions of your videoask</a>
<a href="#h_01FCNY7GZYEZ3G3D7R411SGCM6" target="_self">Edit the transcript of a response</a>
<h2 id="h_01FCNY75H5P54AMT8NE8FKCCXW" class="wysiwyg-text-align-left">Edit the captions of your videoask</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Go to Build to open the videoask builder.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/8697841312404" alt="2022-08-19_15-35-02.png"></h2>
2. Click a step to edit it.
<img src="https://videoask.zendesk.com/hc/article_attachments/6182237084308" alt="2022-05-10_17-31-56.png">
3. Go to the Video tab.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092247151" alt="2021-04-12_17-42-56.png"></h2>
4. Click the CC icon to Edit video captions.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092264452" alt="NBcaptions13.png" width="604" height="538"></h2>
5. Your captions will automatically be broken down into segments based on the video time stamp. Click to edit the start/end time or text of each caption segment.
<h2 class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/360092264512" alt="NBcaptions4.png"></h2>
6. Delete any unnecessary caption segments. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092264592" alt="NBcaptions5.png" width="595" height="158">
7. To add a new line of captions, click Add Caption +.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247311" alt="NBcaptions6.png">
8. Edit the caption text and time stamp where you want this caption to appear.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247431" alt="NBcaptions7.png" width="595" height="159">
9. When you're happy with your edits, click Save changes.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092264832" alt="NBcaptions8.png">
10. To revert your captions back to those generated from the original transcript, click Re-generate from the transcript.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247531" alt="2021-04-12_17-47-13.png">
Note: This feature was released August 24, 2020. Any transcriptions for videos created prior to this date will not generate captions. You can choose to create your own captions from scratch, or simply <a href="https://videoask.zendesk.com/hc/en-us/articles/360049780191" target="_self">download</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360055848052" target="_self">re-upload your video</a> to trigger the transcription to be generated. 
<h2 id="h_01FCNY7GZYEZ3G3D7R411SGCM6" class="wysiwyg-text-align-left">Edit the transcript of a response</h2>
The transcript of any audio or video response you receive can be edited. However, bear in mind that respondent transcripts are used to search interactions. If you remove a keyword from a respondent transcript, that interaction will no longer display for that search term.
1. In your videoask inbox, select a response. Then click the transcript icon to View Transcript of the video or audio response. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360092265132" alt="2021-04-12_17-49-05.png">
2. Click Edit Words.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092247771" alt="NBcaptions11.png" width="626" height="570">
3. Click a word to edit it and be sure to click Save Changes when you're done.
<img src="https://videoask.zendesk.com/hc/article_attachments/360092265272" alt="NBcaptions12.png" width="617" height="564">
Note: You can only update existing words, you cannot delete or add words to the transcription.
💡 Tip: Currently, it's not possible to download transcriptions directly from your videoask. As a workaround, you can copy the text from transcriptions and paste it elsewhere.
Alternatively, if you're looking to download transcriptions from your responses, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">export your responses as a .csv or .xlsx file,</a> or connect to our <a href="https://videoask.zendesk.com/hc/en-us/articles/360056214791" target="_blank" rel="noopener">Google Sheets integration.</a>
You'll then be able to reference your transcribed responses at any time or copy the text in bulk to use elsewhere.

Edit video captions and transcriptions

Connect VideoAsk to thousands of other apps with Zapier

Once you've <a href="https://videoask.zendesk.com/hc/en-us/articles/360035946652" target="_blank" rel="noopener">created</a> and <a href="https://www.videoask.com/help/embed/sharing-embedding-your-videoasks" target="_blank" rel="noopener">shared your videoask</a>, you'll start seeing responses rolling in! 
Checking your responses—and any follow-up replies—is the best part of VideoAsk - it's where you really get to learn from and connect with your leads, customers, or students. 🤗 <iframe src="https://fast.wistia.com/embed/medias/34bb1sf0n6" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Note: Responses and replies are sorted from newest to oldest, with the newest ones appearing at the top, regardless of read/unread status.
<h3>Jump to:</h3>
<a href="#h_01FWM068DRRTS2ZRM74N0F5TQV" target="_self">View your videoask responses </a>
<a href="#h_01F5EQJZ5J4X2AK293NE6KGAFB" target="_self">Your interactions feed</a>
<a href="#h_01F5EQK85GYMKXKKT3VA5KXJJ3" target="_self">The videoask inbox</a>
<a href="#h_01F5EQKFG0T1R6Y7GGYN1TV1AP" target="_self">View a response</a>
In your home page, you can view the responses you've received from each of your videoasks. 
Bear in mind that responses will look different depending on the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer types</a> you've used in your videoask, because each answer type collects a different type of data.
To view a summary of all your response data, you can <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">view it in the metrics tab</a> or download it at any time as a <a href="https://videoask.zendesk.com/hc/en-us/articles/360049684632" target="_blank" rel="noopener">.csv or .xlsx file</a>.
You can also reply to your respondents if they've left their <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact details</a>. Check out <a href="https://videoask.zendesk.com/hc/en-us/articles/6831031327892" target="_blank" rel="noopener">this article for a step-by-step guide on how to reply to respondents</a>.
<h2 id="h_01FWM068DRRTS2ZRM74N0F5TQV">View your videoask responses </h2>
There are two places in your account where you can view responses and reply to respondents: the All interactions feed and your videoask inbox.
The All interactions feed is useful to see all activity across your organization and track responses to multiple videoasks. The videoask inbox, lets you see responses to a specific videoask, its results, <a href="https://videoask.zendesk.com/hc/en-us/articles/360045160871" target="_blank" rel="noopener">metrics</a> and is where you can access other options such as <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">tagging</a> and <a href="https://videoask.zendesk.com/hc/en-us/articles/360043064111" target="_blank" rel="noopener">sharing interactions</a>. 
<h2 id="h_01F5EQJZ5J4X2AK293NE6KGAFB">All interactions feed</h2>
When you log in, by default your All interactions feed will be displayed. This feed shows all the responses to all your videoasks, with the most recent responses at the top. View it at any time by clicking All interactions. 
<img src="https://videoask.zendesk.com/hc/article_attachments/360095118772" alt="2021-05-11_14-31-47.png">The feed will automatically update when new responses arrive, but to manually refresh it click the refresh icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/360095118852" alt="mceclip0.png" width="455" height="654">
<h2 id="h_01F5EQK85GYMKXKKT3VA5KXJJ3">The videoask inbox</h2>
To view the responses from a specific videoask, select the videoask to open its inbox.
<img src="https://videoask.zendesk.com/hc/article_attachments/4487048342932" alt="answers_and_reply04.png" width="311" height="525">
The videoask inbox displays your most recent responses to this videoask. 
<img src="https://videoask.zendesk.com/hc/article_attachments/13973213051668">
From here you can customize the inbox view using filters. Click Filters to <a href="https://videoask.zendesk.com/hc/en-us/articles/360045102051" target="_blank" rel="noopener">filter interactions</a> to exclude <a href="https://videoask.zendesk.com/hc/en-us/articles/360049311872" target="_blank" rel="noopener">Anonymous responses</a>, sort by tags, response, and reply status.
<img src="https://videoask.zendesk.com/hc/article_attachments/16469797772820" alt="2023-06-12_14-21-48.png">
If you've not yet received any responses, your inbox will display options to <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">add more steps</a>, <a href="https://www.videoask.com/help/embed/explore-the-advanced-settings-of-your-videoask" target="_blank" rel="noopener">change your videoask settings</a>, <a href="https://www.videoask.com/help/tracking/connect-google-analytics-google-tag-manager-and-facebook-pixel" target="_blank" rel="noopener">connect to other tools</a>, and <a href="https://videoask.zendesk.com/hc/en-us/articles/360036300731" target="_blank" rel="noopener">share</a> or <a href="https://videoask.zendesk.com/hc/en-us/articles/360058597472" target="_blank" rel="noopener">embed your videoask</a>.
<img src="https://videoask.zendesk.com/hc/article_attachments/13973247189780">
<h2 id="h_01F5EQKFG0T1R6Y7GGYN1TV1AP">View a response</h2>
From the interactions feed or videoask inbox, select a response to view it.
<img src="https://videoask.zendesk.com/hc/article_attachments/13973254841364">
If it's a <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_self">multi-step videoask</a>, there will be an answer for each step. Click each step to view its answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/13973285723924">
The thumbnail, step number, and <a href="https://videoask.zendesk.com/hc/en-us/articles/4406136548884" target="_blank" rel="noopener">title</a> will be visible at the top of the answer so you can easily remember what this step is about.
💡 Tip: You can click the numbered thumbnail to view the step related to your respondent’s answer.
<img src="https://videoask.zendesk.com/hc/article_attachments/13973308718612">
The format of your responses depends on the <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> you select for the videoask step. The answer type will be indicated in the response icons (for multiple choice, NPS®, audio or video response, and others).
<img src="https://videoask.zendesk.com/hc/article_attachments/4564166506772" alt="2022-03-03_12-19-09.png">
If a respondent fills out your <a href="https://videoask.zendesk.com/hc/en-us/articles/360040307492" target="_blank" rel="noopener">contact form</a> when they complete your videoask, you'll see their contact information with their response.
<h2 id="h_01F5EQKP2JX0FDYTVTM3FYW30V" class="wysiwyg-text-align-center"><img src="https://videoask.zendesk.com/hc/article_attachments/13973311939732"></h2>
💡 Tip: Stay on top of which conversations still need attention by <a href="https://videoask.zendesk.com/hc/en-us/articles/4413070616980" target="_blank" rel="noopener">marking interactions as read or unread</a>.

View your responses 

The default maximum length for all video and audio responses is 2 minutes. However, if you’re on a <a href="https://www.videoask.com/pricing?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=14000799029&amp;utm_content=128818122407&amp;utm_term=videoask&amp;gclid=CjwKCAjwvuGJBhB1EiwACU1AiemhXsYt2yc_Aiqeegzfz7HggwMPgl2iqrAWtEjM4tXijyHdMErmcxoCYpEQAvD_BwE&amp;gclsrc=aw.ds" target="_blank" rel="noopener">paid plan</a> you can change the time limit for the video and audio responses you receive up to a maximum of 5 minutes (300 seconds). <iframe src="https://fast.wistia.com/embed/medias/gvbcb9pr0d" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Note: Time limit settings only apply to video or audio messages recorded inside VideoAsk. If a respondent uploads a video from outside videoask when submitting a response, the maximum file size they can upload is 500 MB, but there are no restrictions on the video length.
Looking to change the time limit of respondent replies instead? Check out this article on how to <a href="https://www.videoask.com/help/customization/9866516283412-edit-the-time-limit-of-respondent-replies" target="_blank" rel="noopener">edit the reply time for respondents</a>. 
<h3>Jump to</h3>
<a href="#h_01FF2QXKP1RARWT9RYK34F4T2C" target="_self">Set the time limit for a new step</a>
<a href="#h_01FF2QXTHR3AXRJH4EHYPHY8FK" target="_self">Set the time limit for an existing step</a>
<h2 id="h_01FF2QXKP1RARWT9RYK34F4T2C">Set the time limit for a new step</h2>
1. <a href="https://www.videoask.com/help/how-it-works/create-a-multi-step-videoask" target="_blank" rel="noopener">Create a new videoask step</a> and select Open Ended as the <a href="https://www.videoask.com/help/how-it-works/answer-types" target="_blank" rel="noopener">answer type </a>from the dropdown menu.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406514439572/2021-09-08_15-01-30.png" alt="2021-09-08_15-01-30.png" width="450" height="880">
2. By default, all response formats will be enabled. Enable or disable Video/Audio/Text to choose the options available to your respondents when they reply to you. 
<img src="https://videoask.zendesk.com/hc/article_attachments/4406522544660/2021-09-08_15-05-49.png" alt="2021-09-08_15-05-49.png" width="454" height="889">
3. Enter the desired number of seconds for the Time limit on video/audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406522567828/2021-09-08_15-09-04.png" alt="2021-09-08_15-09-04.png" width="454" height="909">
Note: The unit used here is seconds. The largest number you can enter is 300 seconds (i.e., 5 minutes).
4. Click Done when you're happy with the settings.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406514517012/2021-09-08_15-11-22.png" alt="2021-09-08_15-11-22.png" width="463" height="908">
That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you set up, all the way down to zero.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406942332820/2021-09-16_11-15-54.png" alt="2021-09-16_11-15-54.png">
<h2 id="h_01FF2QXTHR3AXRJH4EHYPHY8FK">Set the time limit for an existing step</h2>
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder. 
<img src="https://videoask.zendesk.com/hc/article_attachments/8477480436628/2022-08-10_15-35-30.png" alt="2022-08-10_15-35-30.png">
2. Click the step where you want to change the video/audio time limit for respondents.
<img src="https://videoask.zendesk.com/hc/article_attachments/8250591129108/2022-08-01_15-50-18.png" alt="2022-08-01_15-50-18.png">
3. Make sure Open Ended is selected as your <a href="https://videoask.zendesk.com/hc/en-us/articles/360054224932" target="_blank" rel="noopener">answer type</a> for this step.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406522648852/2021-09-08_15-17-40.png" alt="2021-09-08_15-17-40.png" width="464" height="903">
4. Enter the desired number of seconds for the Time limit on video/audio.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406522567828/2021-09-08_15-09-04.png" alt="2021-09-08_15-09-04.png" width="454" height="909">
5. Click Done.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406535833620/2021-09-08_15-38-42.png" alt="2021-09-08_15-38-42.png" width="462" height="893">
That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.
<img src="https://videoask.zendesk.com/hc/article_attachments/4406514617620/2021-08-27_13-57-04.png" alt="2021-08-27_13-57-04.png">
💡 Pro tip: If you want to set a specific time that respondents are required to record for, you can add a <a href="https://www.videoask.com/help/customization/4405766063764-use-hidden-parameters-in-your-url-for-further-customization#h_01FE3MNTJBC6HFV212CTTD5BSV" target="_blank" rel="noopener">hidden parameter to the URL of your videoask</a> to hide the "stop recording" button.
Note: As a videoask creator you have a limit of 5 minutes. If you're looking for a longer video, you can upload videos from outside videoask providing they are 500 MB or below when using a web browser. If you use our <a href="https://videoask.zendesk.com/hc/en-us/articles/4410842410004" target="_blank" rel="noopener">iOS app</a>, uploaded video files can be up to 2 GB.

Control the length of video or audio answers

Use <a href="https://www.videoask.com/help/tips-inspiration/5512385540756-capture-and-qualify-leads-with-videoask" target="_blank" rel="noopener noreferrer">VideoAsk to qualify leads</a> and automatically send them to your Pipedrive sales funnel. In this guide, we’ll talk you through how to set up this automation using <a href="https://www.videoask.com/help/integrations/360039934691-connect-videoask-to-thousands-of-other-apps-with-zapier" target="_blank" rel="noopener noreferrer">Zapier</a>, so you can start tracking the progress of your sales deals.
In case you’re new to Pipedrive, it’s a sales customer relationship management tool you can use to track the progress of your deals. <a href="https://www.pipedrive.com/" target="_blank" rel="noopener noreferrer">Learn more about Pipedrive here</a>.
Here’s what you’ll need to set up this workflow:
<ul>
<li>A VideoAsk account</li>
<li>A Zapier account</li>
<li>A Pipedrive account</li>
</ul>
Note: Free plans are available for VideoAsk and Zapier, but you’ll need a paid Pipedrive account. Check out <a href="https://www.pipedrive.com/en/pricing" target="_blank" rel="noopener noreferrer">Pipedrive’s pricing page</a> to see which plan fits your needs.
Not sure how to create a lead qualification videoask? Use our <a href="https://www.videoask.com/templates/lead-qualification-template" target="_blank" rel="noopener noreferrer">lead qualification template</a> as a starting point, then <a href="https://www.videoask.com/help/tips-inspiration/4404455658644-use-a-template-or-create-your-own" target="_blank" rel="noopener noreferrer">edit the template</a> to make it your own. Make sure to collect your respondent’s <a href="https://www.videoask.com/help/how-it-works/360040307492-collect-contact-details-from-your-respondents" target="_blank" rel="noopener noreferrer">contact information</a> in your videoask, so you can include these details in your Pipedrive deal. 
1. From your VideoAsk account, select the videoask you want to connect to Zapier.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508293035924" alt="pipedrive01.png">
2. Click Connect to other apps.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508302943252" alt="pipedrive02.png">
3. Scroll down the <a href="https://www.videoask.com/help/integrations/4406335083540-videoask-integrations" target="_blank" rel="noopener noreferrer">list of integrations</a> until you see Pipedrive by Zapier. Click Connect.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508319487892" alt="pipedrive03.png">
4. Choose the correct options for your workflow from the dropdown lists.
In our case, when we receive a New Response (From a Respondent) in VideoAsk, we want to automatically Create a new deal in Pipedrive.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508293041684" alt="pipedrive04.png">
5. Then click Connect My Apps.
You’ll be prompted to log in if you’re not already.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508271727380" alt="pipedrive05.png">
6. Give your Zap a name in the top left corner. A Zap is the name Zapier uses to refer to an automated workflow.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508287539348" alt="pipedrive06.gif" width="600" height="336">
7. Now, let’s set up your trigger. Select which VideoAsk account you want to connect, or click Connect a new account and follow the instructions.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508276927892" alt="pipedrive07.png">
8. Click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508271736980" alt="pipedrive08.png">
9. If you’re a <a href="https://www.videoask.com/help/account-management/4406021703828-invite-and-manage-team-members" target="_blank" rel="noopener noreferrer">team member</a> in more than one VideoAsk Organization, select the one where the videoask you want to connect is located.
Then select the videoask you’d like to connect to Pipedrive and click Continue.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508287543956" alt="pipedrive09.png">
10. Click Test trigger to check if everything is working as expected so far.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508293048980" alt="pipedrive10.png">
11. If the test data looks accurate, click Continue with selected record.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508271745940" alt="pipedrive11.png">
12. Now, we’ll set up our Action. Choose or connect your Pipedrive account, then click Continue. You’ll be asked to log into your Pipedrive account if you’re not already.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508319504532" alt="pipedrive12.png">
💡Pro tip: You can <a href="https://help.zapier.com/hc/en-us/articles/8496276332557-Add-conditions-to-Zaps-with-filters" target="_blank" rel="noopener noreferrer">add conditions to Zaps by using filters</a> if you only want the trigger to happen if a respondent gives a specific answer to a step.
13. Decide what information you want to include in your deal. Click in the fields for a dropdown of information you can select from.
In our example, we’ve created a <a href="https://support.pipedrive.com/en/article/custom-fields" target="_blank" rel="noopener noreferrer">custom field in Pipedrive for our deals</a> and labeled it VA response. This is where we’ll insert the link to the videoask response we’ve received from a lead. If you’re mapping a link to videoask responses, make sure to <a href="https://www.videoask.com/help/sharing/360043064111-share-and-embed-your-interactions#h_01FF7TENYZK537YM3GZENA8JNY" target="_blank" rel="noopener noreferrer">set all interactions as shareable</a> in your videoask.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508276942484" alt="pipedrive13.png">
14. Click Continue when you’ve finished adding the information you want to include in your deal.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508271750164" alt="pipedrive14.png">
15. Click Test step. This will send an example deal to Pipedrive.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508319515156" alt="pipedrive15.png">
16. Double-check everything is appearing as expected on your deal in Pipedrive. Make any changes if required and when you’re happy with how everything’s working, click Publish to turn this Zap on.
<img src="https://videoask.zendesk.com/hc/article_attachments/20508293069588" alt="pipedrive16.png">
Your Zap is all set up! 
Now when you receive a lead from your videoask, they’ll be added to your Pipedrive deals. 
<img src="https://videoask.zendesk.com/hc/article_attachments/20508271759252" alt="pipedrive17.png">

Add new VideoAsk leads to your Pipedrive deals with Zapier

VideoAsk works differently compared to many online forms. Unlike traditional forms, VideoAsk doesn't have a final "submit" button that sends all answers to the server at once.
Instead, when a respondent interacts with your videoask, their answers get saved at each step as they progress through the videoask. Then, they show up in your inbox when one of the following conditions is met:
<ul>
<li>When a respondent completes your videoask in its entirety.</li>
<li>When a respondent partially answers a videoask but closes their browser tab.</li>
<li>When a respondent partially answers your videoask and stays inactive with the videoask still open for about an hour. In this case, there will be a slight delay (around an hour) in receiving the response because VideoAsk is waiting to see whether the respondent will come back to the videoask to complete it. If they don't come back after around an hour, the session will time out and their response will be sent to your inbox.</li>
</ul>
So, you'll still receive responses in your inbox even if the respondent didn't answer every single step in your videoask flow.
For example, if a videoask has 5 steps but the respondent only answers the first 2 steps, you’ll see the respondent’s answers to the first two steps in your inbox.
If the respondent closes the browser tab after answering the first 2 steps, they’ll appear in your inbox immediately. If they keep the browser open after answering the first 2 steps, there will be a delay of around an hour before you see their answers in your inbox.
Note: If you’re missing data for Multiple Choice or Button answer types in your responses, make sure you haven’t turned on the <a href="https://www.videoask.com/help/how-it-works/360054225752-skip-data-collection-for-a-videoask-step" target="_blank" rel="noopener">skip data collection</a> option.

When will I see a response in my inbox?

If you continue the conversation with a respondent after their initial response to your videoask, it can often turn into a flowing, asynchronous chat of back-and-forth replies.
When you reply to a respondent after they’ve submitted their initial response to a videoask, they can reply back to you with a video, audio, or text message. By default, they’ll have a 5-minute limit to record a video or audio message. However, if you want to reduce the time limit to encourage more succinct replies from your respondents, just follow the steps below or watch this tutorial. ⤵️ <iframe src="https://fast.wistia.com/embed/medias/gvbcb9pr0d" width="700" height="394" frameborder="0" allowfullscreen=""></iframe>
Looking to change the time limit on initial responses to a videoask step? Check out this article on how to <a href="https://www.videoask.com/help/customization/360036298791-control-the-length-of-video-or-audio-answers" target="_blank" rel="noopener">control the length of video or audio answers</a>.
Note: Time limit settings only apply to video or audio messages recorded inside VideoAsk. If a respondent chooses to upload a video from outside VideoAsk when submitting a reply, the maximum file size they can upload is 500 MB, but there are no restrictions on the video length.
<h2>Set the time limit for respondent replies 
</h2>
1. In your VideoAsk account, select the videoask you want to edit.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140647520276" alt="2023-07-05_14-22-30.png">
2. Click Build.
<img src="https://videoask.zendesk.com/hc/article_attachments/17140647521428" alt="2023-07-05_14-23-13.png">
3. Click the Settings icon.
<img src="https://videoask.zendesk.com/hc/article_attachments/9865615815316" alt="limit_respondent_replies03.png">
4. Enter the desired number of seconds for the Time limit for video/audio replies.
<img src="https://videoask.zendesk.com/hc/article_attachments/9865597077140" alt="limit_respondent_replies04.png" width="387" height="903">
Note: The maximum time limit is 300 seconds (5 minutes). This is also the default time limit setting. You can edit this to any whole number between 1-300 seconds. 
5. Click Done. 
<img src="https://videoask.zendesk.com/hc/article_attachments/9865649180436" alt="limit_respondent_replies05.png" width="394" height="919">
That’s it! 🎉 Now when a respondent replies back to you, they’ll see a timer counting down from the number of seconds you’ve set up.
<img src="https://videoask.zendesk.com/hc/article_attachments/9865622090644" alt="limit_repsondent_replies06.png">

Edit the time limit of respondent replies

Want to learn how VideoAsk could help to drive your business forward? Or do you just need a little technical support getting started? We're here to help.
Go ahead and hit the Contact Support button at the bottom of this page. Let us know how you plan on incorporating VideoAsk into your workflow and ask us any specific questions you have about how to use it.
The Support team will get back to you with more information.
In the meantime, here are some useful resources to get you started:
<ul>
<li><a href="https://www.videoask.com/pricing" target="_blank" rel="noopener">Pricing page</a></li>
<li><a href="https://www.videoask.com/inspiration" target="_blank" rel="noopener">Inspiration page</a></li>
<li><a href="/help/360035946652" target="_blank" rel="noopener">Guide to create your first videoask</a></li>
<li><a href="/help/7734134796564" target="_blank" rel="noopener">Getting started with VideoAsk</a></li>
<li><a href="/help/360035487372" target="_blank" rel="noopener">VideoAsk FAQ</a></li>
<li><a href="/help/4404455658644" target="_blank" rel="noopener">VideoAsk templates</a></li>
<li><a href="https://www.videoask.com/help" target="_blank" rel="noopener">VideoAsk Help Center </a></li>
<li><a href="https://community.typeform.com/videoask-conversations-56?utm_source=videoask&amp;utm_medium=referral&amp;utm_campaign=typeform_community&amp;utm_term=helpcenter_cta&amp;visitor_id=d7400694-2983-41fe-81e0-4430215293e3" target="_blank" rel="noopener">VideoAsk Community 🗣</a></li>
<li><a href="https://www.youtube.com/c/VideoAsk" target="_blank" rel="noopener">VideoAsk YouTube channel</a></li>
</ul>
Note: Currently we're unable to offer live demo calls.

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