Manage your media library

If you'd like to reuse videos across multiple videoasks or in your replies, you don't have to re-upload them each time (and eat up your minutes ūüė¨!).

Your media library allows you to use any previously recorded or uploaded video in your VideoAsk account in a new videoask, new step, or video reply.

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Note: Team members may also use your organization's media library, but they will only see videos that are used in videoasks they have access to according to folder permissions, as well as any videos that are not currently used in a videoask.

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Use a video from your library

Manage your videos

Use a video from your library 

1

When creating a new videoask or step, or replying to a respondent, choose Library

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2

If you have previously uploaded or recorded a video in VideoAsk, you will see a Videos tab. In this tab you will see all the videos in your media library.

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Note: Only videos you have recorded or uploaded as part of a videoask creation process or uploaded directly to the media library will be stored here. Video replies are not stored in the media library.

3

Search your library by transcript to find the right video. 

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4

Click a video to view and select it.

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5

When you've selected the video you want from the library, click Continue to finish setting up your step. 

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Manage your videos

1

Click the gravatar or letter icon to open your user menu

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2

Select Media Library

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3

Here you will see all the videos in your account. 

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Click a video to watch it.

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4

Search the transcript of the videos to quickly find the one you're looking for

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5

Click Upload to add more videos to your media library

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6

To delete a video, click the Trash can icon

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Then confirm your decision by typing DELETE FOREVER and click Yes, delete it

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Note: You will be unable to delete any videos that are currently being used in a videoask.

 

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