Experiencing problems? Try these troubleshooting steps.

Embed a videoask in an email

You can share your videoasks in a variety of ways: by embedding them in your website as a widget or in an iframe, sharing them directly by text message or on social media with a link, or sending them in the body of an email.

To send out a videoask to a list of existing contacts, you can add a videoask to the body of an email or newsletter with a snippet of HTML code. This will embed the videoask in your email as an animated gif and link.

Using an email marketing tool instead? Check out this article on how to embed a videoask using your email marketing tool.


Note: Email clients like Gmail or Outlook don't currently allow a true embed of video content. Because of this, when you embed a videoask in an email it will be a partial embed with a visual of a video that cannot be played inside the email message. This means that when recipients click on a videoask in an email they'll be directed to a new tab to view and interact with it

Embed a videoask in an email

You can quickly generate the email embed code for each of your videoasks and paste it into the body of your email, or in the code editor if your email has one.


Log in to your VideoAsk account and select the videoask you want to embed from the left sidebar. Click the Share & Embed icon.



Go to the Email tab.



Now you will be prompted to choose whether you want to send an email to one person or multiple people. We ask this so we can add variables to the videoask URL in the code (if you're sending the email to a single person). Click Send to one person or Send to multiple people.


Send to one person

If you choose Send to one person, you will be prompted to enter the name and email of the person you'll be emailing your videoask to. Enter your recipient's contact details and click Continue.


The contact information you just entered has now been added as variables to the videoask URL in the embed code. Passing the contact information this way means the person receiving your videoask won't have to enter their contact details, but you'll still see that their videoask response came from them.



Send to multiple people 

If you choose Send to multiple people, the videoask URL in the code you copy won't include any contact variables. Without these variables, respondent contact information will not be known unless they are collected with a contact form


Click Copy code.



In your email, paste the code directly into the body of the email. For Gmail, this can be done in the email editor.

2021-04-15_17-08-49__1_.gifFor other tools, such as Intercom, you may need to use the email's HTML editor.


💡 Tip: You can also pass the variables into the overlay text for a more personalized experience. 

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