Experiencing problems? Try these troubleshooting steps.

Edit the time limit of respondent replies

If you continue the conversation with a respondent after their initial response to your videoask, it can often turn into a flowing, asynchronous chat of back-and-forth replies.

When you reply to a respondent after they’ve submitted their initial response to a videoask, they can reply back to you with a video, audio, or text message. By default, they’ll have a 5-minute limit to record a video or audio message. However, if you want to reduce the time limit to encourage more succinct replies from your respondents, just follow the steps below or watch this tutorial. ⤵️

Looking to change the time limit on initial responses to a videoask step? Check out this article on how to control the length of video or audio answers.

Note: Time limit settings only apply to video or audio messages recorded inside VideoAsk. If a respondent chooses to upload a video from outside VideoAsk when submitting a reply, the maximum file size they can upload is 500MB, but there are no restrictions on the video length.

Set the time limit for respondent replies

1

In your VideoAsk account, select the videoask you want to edit from the left sidebar.

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2

Click Build.

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3

Click the Settings icon.

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4

Enter the desired number of seconds for the Time limit for video/audio replies.

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Note: The maximum time limit is 300 seconds (5 minutes). This is also the default time limit setting. You can edit this to any whole number between 1-300 seconds.

5

Click Done

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That’s it! 🎉 Now when a respondent replies back to you, they’ll see a timer counting down from the number of seconds you’ve set up.

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