Experiencing problems? Try these troubleshooting steps.

Manage your email notifications

Email notifications are automatically sent to alert you when you receive a new response. You can turn off these notifications entirely or limit the number you receive to fit your workflow.

If you use the VideoAsk iOS app or Android app, you also have the option of receiving notifications on your phone.

Manage your email notification settings

1

Click the Account & Org settings icon to open your user menu.

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2

Select Notifications.

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3

Toggle notifications on/off for Responses (the initial response to a videoask). You can choose to receive notifications to all videoasks in the organization (that you have permission to view) by enabling the Select all videoasks toggle:

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Or receive response notifications on a per videoask basis by enabling the toggle next to each videoask you want to be notified about:

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4

Scroll down to set up your notifications for Replies (any follow-up message from a respondent). Choose whether you want to receive email notifications every time there's a reply to your videoask, or only when you're a part of the conversation.

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Note: Keep in mind that team members with restricted account access will only receive notifications for videoasks in folders they have permissions to view or in the Root folder (the main area in the left sidebar) no matter which notification settings you have enabled.

Email notifications will be sent to the email address associated with your account

Turn off respondent email notifications

VideoAsk sends your respondents an email notification every time you reply to their submissions. If you would like to use an alternate notification system (such as text messages or another email service via Zapier), you can disable these email notifications for each videoask.

1

Open your videoask builder by clicking Build.

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2

Click Settings.

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3

Click the Advanced tab.

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4

Toggle Reply notifications off.

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🛑 Warning: If you turn this setting off without setting up an alternate notification system via Zapier, then your respondents will not be notified when you reply to them. 

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