Experiencing problems? Try these troubleshooting steps.

Reply to your respondents

After receiving responses to your videoask, you'll be able to reply back to your respondents, leads, customers, or students to keep conversations going.

With VideoAsk, it can be a two-way conversation to create connections with your audience. If you've enabled a contact form and the respondent left their contact details, you can reply to them with a personalized video or audio message!

Check out the tutorial video below or keep reading for a step-by-step guide. ⬇️

Looking to view the responses you've collected? Check out this article for a step-by-step guide on how to view your responses.

Jump to:

Send a reply

Send a video reply

Send an audio reply

Send an email reply

Send a reply

If a respondent has left an email address, you have the option to send a video or audio reply and continue the conversation. Replying to a respondent using VideoAsk will send them an email notification with a link to view and reply to your message, so the conversation can continue indefinitely.

Note: When you reply to a respondent, the reply link that is sent to them via email notification is valid for 30 days. If your respondent clicks the reply link after 30 days have passed since you sent it, they'll receive an error message. If this happens, we recommend replying to them again to generate a new link.

Send a video reply

1

To send a video reply, select the response you want to reply to and click the Reply button.

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2

Select the Video button.

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3

Before you start recording, you can jot down notes or a script to remember what you want to say by enabling Notes. Don't worry the person you're replying to won't see these notes.

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At the top of your screen, you can choose your camera and microphone. You also have the option of selecting the video footage source from your media library, uploading a video, or recording your screen

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4

If you choose to record a video message, click Record when you're ready.

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💡Pro tip: Use the spacebar on your keyboard to start and stop recordings to make it easier to keep your eyes on the camera the entire way through!

5

Preview your video. If you're happy with it, select Yes. If not, select No to re-record.

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6

Add overlay text to your reply message if desired, including links.

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If you have added overlay text, you can choose the text size, when the text will appear, and whether to darken the video for better readability.

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7

Choose whether to send your video response as fit video or fill video. Fill videos (the default) will take up the entire frame, fit videos will show the entire width of the video.

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8

Finally, choose the reply answer type. An Open answer lets a respondent reply to you with a text, audio, or video message. If you don't want to allow them to reply, choose Button and add button text and a link.

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9

When you're ready, click Send reply.

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Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty video file.

Once you have sent your reply, it will appear in your conversation with your respondent.

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...and your respondent will receive an email notification letting them know that you have replied to them!

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Send an audio reply

1

To send an audio reply, select the response you want to reply to and click the Reply button.

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2

Select the Audio button.

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3

Click the Record button when you're ready to record your audio message. 

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Note: Click on the microphone icon at the top of the screen to select which microphone you'd like to use.

4

Preview your audio reply. If you're happy with it, select Yes. If not, select No to re-record.

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Note: Your reply may take a moment to upload, depending on the speed of your connection. Do not close your browser window or tab until the upload has finished or else your respondent may receive a reply with an empty file.

5

Add overlay text to your reply message if desired, including links. 

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If you have added overlay text, you can choose the text size and when the text will appear.

6

Choose the reply answer type. An Open answer lets a respondent reply to you with a text, audio, or video message. If you don't want to allow them to reply, choose Button and add button text and a link.

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7

When you're ready, click Send reply.

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Once you have sent your reply, it will appear in your conversation with your respondent. Your respondent will receive an email notification letting them know that you have replied to them!

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Send an email reply

If you'd like to reply to your respondent by emailing them directly, you can do so by clicking on their email address, and then choosing the Send an e-mail option. This will open your native email app with their email address pre-populated:

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If you're using our iOS app, you'll see the option to reply via video, audio, or email when you click on the Reply button.

If you've collected a respondent's phone number, you'll also have the option to reply by text message or give your respondent a call, from the iOS app:

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Note: Audio, Email, Call, and Text options are not yet available on the Android app.

💡 Tip: To easily view all interactions from a specific respondent, click on their name to view all of their responses in your contact directory.

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