Experiencing problems? Try these troubleshooting steps.

View all conversations with a respondent

Once you start receiving responses to your videoasks, you may get multiple responses from the same person over time

View the history of your conversations with any of your contacts to quickly reference previous responses and replies.

From your videoask inbox

1

Select a response.

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2

Click the email address of your respondent and click Go to contact.

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3

You'll see all the conversations you've had with this respondent.

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Note: This will display all conversations with this respondent from any videoask in your organization.

From search results

1

Click the search icon in the top left-hand corner.

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2

Search for a conversation or contact. In the search results, click View contact.

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3

You'll now see all the interactions you've had with this respondent.

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Can't find what you're looking for?