Experiencing problems? Try these troubleshooting steps.

Use a template or create your own

Looking to jump-start the creation process? Though it's always fun to build things from scratch, templates are a handy way to speed things up and get inspired. Use one of ours or create one for your team!

Jump to:

Use a VideoAsk template 

Edit a template

Create your own template

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Our ever-growing collection of templates is available on every plan. You can use them as a guide for your own videoask flow by replacing the videos with your own, or just scope them out for inspiration.

And the good news is that using a template (or duplicating any videoask) doesn't burn through your minutes - so go ahead and experiment!

Note: Copying a template does not affect your usage for the month, but recording or uploading original video content to replace template videos does count towards your processing minutes. 

Use a VideoAsk template

1

From your VideoAsk account, click Templates in the left-hand sidebar.

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2

Click on a template to get an overview of what it's about.

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3

Hit Preview to open the template in preview mode. Try it out for yourself and decide if you'd like to use it. 

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4

Scroll down to see which VideoAsk features have been used in the flow and click the links for step-by-step guides on how to use each feature. 

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5

When you've decided you want to use the template, click Use this template.

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You'll be taken directly to the builder area of the copied template where you can go ahead and make any edits (check out the section below for help with that 😉) and swap out the template videos for your own.

When you click out of the builder, you'll find the template in your main workspace in the left-hand sidebar of your account.

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If you've already created folders, you can drag and drop the copied template into your desired folder.

Note: Copying a template does not affect your usage for the month, but recording or uploading original video content to replace template videos does count towards your processing minutes. 

Edit a template

1

Now that you've duplicated a template, open it from the left-hand sidebar, then select Build.

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2

Click the videoask name to change it.

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Any changes you make will be automatically saved.

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3

Click a step to edit it.

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4

In the Answer tab you can change the answer type for that step.

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5

Go to the Video tab and click Replace to upload or record your own video for this step.

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You can also manage the Overlay text to suit your use case from here.

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If you record a new video, the script for this step will automatically display to make it easier to remember what to say (but you can delete or edit this as you please).

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6

In the Logic tab you can change any of the conditional logic, advanced logic, or add a URL redirect.

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7

Select the Contact form icon.

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Here you can configure the contact form and choose where it will appear in your videoask flow. 

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8

To customize your videoask, open its Settings.

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Here you can change the videoask language, branding, thumbnail, and advanced settings.

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Once you're done editing the template so it feels more on-brand, learn how to share and embed your videoask.

Create your own template

If you or your team will be using the same videoask structure a lot, creating your own template can be an efficient way to create many forms without repeating the same work.

1

Create a multi-step videoask you're happy with.

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💡 Tip: When you create your template, make sure to use step titles to make it clear to your clients or teammates what each step of the template is all about.

2

Once you're happy with your videoask, make sure to name it and store it someplace where it's clear this is a template and not a videoask for receiving responses!

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If you'll be storing your templates in a folder, make sure your team members have access to this folder so they can also use it.

3

When you're ready to use your template to create a new videoask, click the three vertical dots next to it.

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4

Select Duplicate...

2021-07-30_18-48-40.png ...then select which folder to store your new videoask in and you're good to go! 🤗

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