Experiencing problems? Try these troubleshooting steps.

Download your videos

If you'd like to use or adapt the video content from your videoask elsewhere, you can download the original video .mp4 files or add them to Dropbox.

Collecting a lot of video responses you want to share with team members? Learn how to automatically send video files of responses to Google Drive or Dropbox using Zapier.

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Download all your videoask response media files

Download an individual video answer or reply

Download videos from your videoask steps (creator videos)

Note: Video downloads include only the video footage itself, not the visual and interactive elements that are unique to VideoAsk (text overlay, buttons, etc.).

Download all your videoask response media files 

If you want to bulk download the media files of video or audio responses you've received, you can do so with a zip file. To download all your response data, learn how to export a .csv or .xlsx file.

1

Click the Download icon.

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2

Toggle on Media files and click Generate.

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Note: Downloading the media files of responses cannot be combined with a download of response data in .csv or .xlsx format. 

You'll now see a notice that a zip file of your media files is generating. If you have a lot of responses to your videoask this may take a few minutes - be patient!

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3

Keep an eye out for an email telling you your media files are ready. When you receive it, click Download Securely.

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4

This will open a new tab. In this tab, click the zip file name to download it.

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5

That's it! Now the zip file of your media files has been downloaded to your device. Just double-click the zip file to unzip it.

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The .mp4 files of your responses will now be available, grouped by respondent/response.

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Download an individual video answer or reply

1

Select a response in your videoask inbox.

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2

Click Download.

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3

Choose Download file or Add to Dropbox.

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Once clicked, your .mp4 file should begin downloading or adding to Dropbox.

Note: If choosing Add to Dropbox, you will be prompted to log in to your Dropbox account before being able to do so.

Download videos from your videoask steps

1

Click Build to open your videoask builder.

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2

Click a step to edit it.

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3

Go to the Video tab.

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4

Click the Download video icon.

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5

Select whether to Download the .mp4 file or Add to Dropbox.

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