A new contact is created each time a person responds to one of your videoasks and submits their contact details.
If you would like to view all interactions with a contact, delete interactions, or update their contact details, you can do so from the contacts directory.
View a contact
From your dashboard, click Contacts
You'll now see all your contacts listed alphabetically. Click a contact's name to view all your interactions with them.
Interactions with this contact will be listed from newest to oldest. Click an interaction to view it.
Edit contact details
If the contact details of a respondent have changed or they have made a typo upon submission, you may want to update their contact details.
Click Edit contact details
Make any desired updates to the contact Name or Email. Click Update to save your changes.
If you would like to tidy up your account, you can always delete old or unnecessary interactions. Be aware, however, that deletions cannot be undone. For major tidying, learn how to delete videoasks and folders.
Click the three vertical dots next to the interaction you want to delete
Select Delete entire interaction
Click Yes, delete it
You can tag interactions from directly within your interactions feed and videoask inbox. To quickly tag many contacts, you can also do so from the contact directory.
Click the Tag icon
Toggle on any existing tags
Type to add a new tag and click + Add
When you're finished editing tags, click Done