Experiencing problems? Try these troubleshooting steps.

Change the name of your videoask

Every time you create a videoask, you'll be prompted to give it a title. You can easily update this at any time.

💡 Tip: Keep your videoask sequences even more organized by giving each step of your videoask a title

When you create a new videoask you'll be prompted to give it a name:

2022-03-08_11-58-22.png

You can update this at any time by following these simple steps:

1

Click Build to open your videoask builder.

2021-10-15_14-47-01.png

2

Click the Settings icon in the bottom left-hand corner.

2021-10-15_15-04-44.png

3

Update the name of your videoask in the right-hand sidebar.

2021-10-15_15-06-40.png

4

Click Done.

2021-10-15_15-06-40.png

Alternatively, you can update the name of your videoask directly within the builder. This will save automatically:

2021-10-15_15-02-14__1_.gif

Note: If you've already added your videoask to social media sites but have subsequently updated its title, you may need to clear your cache or saved view on the platform where you're sharing your videoask so the updated title displays correctly.

💡 Tip: You can choose to display your videoask title on the first step of your flow by enabling the Show videoask title option in the advanced settings area of your videoask:

2021-10-15_15-53-45.png

The title will be displayed until your respondent clicks the play button. Here's how it will look:

2021-10-15_16-00-56.png

Find out more about the advanced settings area of your VideoAsk account.

Note: If you have added overlay text to the first step in your videoask the title will not display.

Can't find what you're looking for?