Experiencing problems? Try these troubleshooting steps.

View your responses

Once you've created and shared your videoask, you'll start seeing responses rolling in!

Checking your responses is the best part of VideoAsk - it's where you really get to learn from and connect with your leads, customers, or students. 🤗

Jump to:

View your videoask responses 

Your interactions feed

The videoask inbox

View a response

In your dashboard, you can view the responses you've received from each of your videoasks. 

Bear in mind that responses will look different depending on the answer types you've used in your videoask, because each answer type collects a different type of data.

To view a summary of all your response data, you can view it in the metrics tab or download it at any time as a .csv or .xlsx file.

You can also reply to your respondents if they've left their contact details. Check out this article for a step-by-step guide on how to reply to respondents.

View your videoask responses 

There are two places in your account where you can view responses and reply to respondents: the All interactions feed and your videoask inbox.

2022-03-03_12-06-16.png

The All interactions feed is useful to see all activity across your organization and track responses to multiple videoasks. The videoask inbox (pictured above) lets you see responses to a specific videoask, its results, metrics and is where you can access other options such as tagging and sharing interactions

Your interactions feed

When you log in, by default your All interactions feed will be displayed. This feed shows all the responses to all your videoasks, with the most recent and unread responses at the top. View it at any time by clicking All interactions

2021-05-11_14-31-47.pngThe feed will automatically update when new responses arrive, but to manually refresh it click the refresh icon.

mceclip0.png

The videoask inbox

To view the responses from a specific videoask, select the videoask to open its inbox.

answers_and_reply04.png

The videoask inbox will once again display your most recent responses, but only for this videoask. 

2022-03-03_12-08-10.png

From here you have additional options of how you want to view your responses. Click Filters to filter interactions to exclude Humans, sort by tags, response, and reply status.

2022-03-03_12-11-23.png

If you've not yet received any responses, your inbox will display options to add more stepschange your videoask settingsconnect to other tools, and share or embed your videoask.

answers_and_reply07.png

View a response

From the interactions feed or videoask inbox, select a response to view it.

2022-03-03_12-13-30.png

If it's a multi-step videoask, there will be a response for each step. Click each step to view its answer.

2022-03-03_12-14-30.png

The step number and title will be visible at the top of the response so you can easily remember what this step is about.

2022-03-03_12-17-58.png

The format of your responses will depend on the answer type you've selected for the videoask step. The answer type will be indicated in the response icons (for multiple choice, NPS®, audio or video response, and others).

2022-03-03_12-19-09.png

If a respondent fills out your contact form when they complete your videoask, you'll see their contact information with their response.

2022-03-03_12-44-45.png

 

Can't find what you're looking for?