Experiencing problems? Try these troubleshooting steps.

How are videos cropped in VideoAsk?

VideoAsk videos are dynamically cropped depending on the viewer's window and device, so depending on the size of their window, respondents will see more or less of the video.

We'll always make sure your video has the maximum height possible and is centralized on the screen. Default views vary between desktop and mobile.

Desktop

On desktop screens, videoasks display by default in a two-column view with buttons and answer types on the right side. 

In a larger window, your respondent will see more of your video, like this:

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Whereas in a smaller window, some of the video will be cropped out, like this:

2021-11-11_18-04-51.png

As a rule of thumb, it's always best to upload in landscape mode (1920x1080 pixels) to cover all cases. Make sure the subject's eyes are just above the center line and the main action is happening within the middle of the shot.

If you want to force a single-column view with the buttons stacked over the video (even for those viewing your videoask on larger desktop screens) you can embed the videoask at <1024 pixels or add the following parameter to the end of your videoask URL:

?fullscreen

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Find out more about adding hidden parameters to your videoasks.

Mobile

On mobile devices, videoasks display by default in the single-column view with answer options overlaid:

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💡 Tip: Respondents can click the icon in the top right-hand corner of the video (on desktop or mobile) to watch in full-screen mode. This way they'll see the full video without any cropping:

2021-11-11_18-04-51.png

Check out these articles for more tips and advice:

5 tips for making a better videoask!

Recording and uploading FAQ

Create a mobile-friendly videoask experience for respondents

Tips and tools for video editing and recording

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